Bull Escala BL460 Troubleshooting guide

Escala BL460

Problem Determination and

Service Guide

ESCALA Blade

REFERENCE

86 A7 81FB 00

ESCALA Blade

Escala BL460

Problem Determination and Service

Guide

Hardware

October 2009

BULL CEDOC

357 AVENUE PATTON

B.P.20845

49008 ANGERS CEDEX 01

FRANCE

REFERENCE

86 A7 81FB 00

The following copyright notice protects this book under Copyright laws which prohibit such actions as, but not limited

to, copying, distributing, modifying, and making derivative works.

Copyright

Bull SAS 2009

Printed in France

Suggestions and criticisms concerning the form, content, and presentation of this

book are invited. A form is provided at the end of this book for this purpose.

To order additional copies of this book or other Bull Technical Publications, you

are invited to use the Ordering Form also provided at the end of this book.

Trademarks and Acknowledgements

We acknowledge the rights of the proprietors of the trademarks mentioned in this manual.

All brand names and software and hardware product names are subject to trademark and/or patent protection.

Quoting of brand and product names is for information purposes only and does not represent trademark misuse.

The information in this document is subject to change without notice. Bull will not be liable for errors

contained herein, or for incidental or consequential damages in connection with the use of this material.

Preface

i

Table of Contents

List of Figures.......................................................................................................... iv

List of Tables ............................................................................................................ v

Safety ...................................................................................................................vii

Safety statements.......................................................................................................................... viii

Guidelines for trained service technicians........................................................................................ xiv

Inspecting for unsafe conditions ..................................................................................................... xiv

Guidelines for servicing electrical equipment .................................................................................... xv

Chapter 1. Introduction .......................................................................................1

1.1 Related documentation........................................................................................................ 1

1.2 Notices and statements in this documentation ........................................................................ 2

1.3 Features and specifications.................................................................................................. 3

1.4 Supported DIMMs .............................................................................................................. 5

1.5 Blade server control panel buttons and LEDs.......................................................................... 7

1.6 Turning on the blade server ............................................................................................... 10

1.7 Turning off the blade server............................................................................................... 11

1.8 System-board layouts........................................................................................................ 12

1.9 System-board connectors................................................................................................... 12

1.10 System-board LEDs ........................................................................................................... 14

Chapter 2. Diagnostics..................................................................................... 15

2.1 Diagnostic tools ............................................................................................................... 16

2.2 Collecting dump data ....................................................................................................... 17

2.3 Location codes................................................................................................................. 18

2.4 Reference codes............................................................................................................... 19

2.4.1 System reference codes (SRCs) ................................................................................. 20

2.4.2 POST progress codes (checkpoints) ........................................................................... 71

2.4.3 Service request numbers (SRNs).............................................................................. 109

2.5 Error logs ...................................................................................................................... 147

2.6 Checkout procedure ....................................................................................................... 148

2.6.1 About the checkout procedure ................................................................................ 148

2.6.2 Performing the checkout procedure ......................................................................... 149

ii Escala BL460 - Problem Determination and Service Guide

2.7 Verifying the partition configuration..................................................................................152

2.8 Running the diagnostics program .....................................................................................152

2.8.1 Starting AIX concurrent diagnostics .........................................................................152

2.8.2 Starting stand-alone diagnostics from a CD ..............................................................152

2.8.3 Starting stand-alone diagnostics from a NIM server...................................................153

2.8.4 Using the diagnostics program ...............................................................................155

2.9 Boot problem resolution...................................................................................................156

2.10 Troubleshooting tables ....................................................................................................158

2.10.1 General problems .................................................................................................158

2.10.2 Drive problems .....................................................................................................158

2.10.3 Intermittent problems..............................................................................................159

2.10.4 Keyboard problems...............................................................................................159

2.10.5 Management module service processor problems .....................................................160

2.10.6 Memory problems .................................................................................................161

2.10.7 Microprocessor problems .......................................................................................161

2.10.8 Monitor or video problems .....................................................................................162

2.10.9 Network connection problems ................................................................................163

2.10.10 PCI expansion card (PIOCARD) problem isolation procedure .....................................164

2.10.11 Optional device problems ......................................................................................165

2.10.12 Power problems ....................................................................................................165

2.10.13 POWER® Hypervisor (PHYP) problems ....................................................................167

2.10.14 Service processor problems ....................................................................................169

2.10.15 Software problems ................................................................................................181

2.10.16 Universal Serial Bus (USB) port problems .................................................................181

2.11 Light path diagnostics .....................................................................................................182

2.11.1 Viewing the light path diagnostic LEDs.....................................................................182

2.11.2 Light path diagnostics LEDs.....................................................................................184

2.12 Firmware problem isolation .............................................................................................185

2.13 Recovering the system firmware .......................................................................................186

2.13.1 Starting the PERM image........................................................................................186

2.13.2 Starting the TEMP image ........................................................................................186

2.13.3 Recovering the TEMP image from the PERM image....................................................187

2.13.4 Verifying the system firmware levels ........................................................................187

2.13.5 Committing the TEMP system firmware image ...........................................................188

2.14 Solving shared Bull Blade Chassis – Enterprise resource problems........................................188

2.14.1 Solving shared keyboard problems .........................................................................189

2.14.2 Solving shared media tray problems........................................................................190

2.14.3 Solving shared network connection problems ...........................................................192

2.14.4 Solving shared power problems..............................................................................193

2.14.5 Solving shared video problems ...............................................................................193

2.15 Solving undetermined problems .......................................................................................194

2.16 Calling Bull for service ....................................................................................................196

Chapter 3. Parts listing....................................................................................197

Preface

iii

Chapter 4. Removing and replacing blade server components ............................... 201

4.1 Installation guidelines ..................................................................................................... 201

4.1.2 System reliability guidelines ................................................................................... 202

4.1.3 Handling static-sensitive devices ............................................................................. 202

4.1.4 Returning a device or component............................................................................ 203

4.2 Removing the blade server from a Bull Blade Chassis - Enterprise......................................... 203

4.3 Installing the blade server in a Bull Blade Chassis - Enterprise.............................................. 204

4.4 Removing and replacing Tier 1 CRUs ............................................................................... 206

4.4.1 Removing the blade server cover ............................................................................ 206

4.4.2 Installing and closing the blade server cover ............................................................ 208

4.4.3 Removing the bezel assembly................................................................................. 209

4.4.4 Installing the bezel assembly .................................................................................. 210

4.4.5 Removing a drive.................................................................................................. 211

4.4.6 Installing a drive ................................................................................................... 212

4.4.7 Removing a memory module .................................................................................. 213

4.4.8 Installing a memory module.................................................................................... 214

4.4.9 Removing the management card............................................................................. 216

4.4.10 Installing the management card .............................................................................. 217

4.4.11 Removing and installing an I/O expansion card....................................................... 219

4.4.12 Removing the battery............................................................................................. 224

4.4.13 Installing the battery .............................................................................................. 225

4.4.14 Removing the disk drive tray .................................................................................. 227

4.4.15 Installing the hard disk drive tray ............................................................................ 228

4.5 Replacing the Tier 2 system-board and chassis assembly .................................................... 229

Chapter 5. Configuring .................................................................................. 231

5.1 Updating the firmware.................................................................................................... 231

5.2 Configuring the blade server ........................................................................................... 233

5.3 Using the SMS utility....................................................................................................... 234

5.3.1 Starting the SMS utility........................................................................................... 234

5.3.2 SMS utility menu choices ....................................................................................... 234

5.4 Creating a CE login ....................................................................................................... 235

5.5 Configuring the Gigabit Ethernet controllers ...................................................................... 235

5.6 Blade server Ethernet controller enumeration ..................................................................... 236

5.7 MAC addresses for host Ethernet adapters ........................................................................ 237

5.8 Updating IBM System Director ......................................................................................... 238

Appendix A. Getting help and technical assistance.................................................... 239

Before you call........................................................................................................................... 239

Using the documentation............................................................................................................. 239

iv Escala BL460 - Problem Determination and Service Guide

Appendix B. Notices.............................................................................................241

Important Notes .........................................................................................................................241

Product recycling and disposal.....................................................................................................242

Electronic emission notices...........................................................................................................243

Industry Canada Class A emission compliance statement ................................................................243

Australia and New Zealand Class A statement ..............................................................................243

United Kingdom telecommunications safety requirement..................................................................243

European Union EMC Directive conformance statement ..................................................................244

Taiwanese Class A warning statement ..........................................................................................244

Chinese Class A warning statement ..............................................................................................244

Japanese Voluntary Control Council for Interference (VCCI) statement...............................................244

List of Figures

Figure 1-1. DIMM connectors ..........................................................................................................6

Figure 1-2. Blade server control panel buttons and LEDs .....................................................................7

Figure 1-3. System-board connectors ..............................................................................................12

Figure 1-4. DIMM connectors ........................................................................................................13

Figure 1-5. System-board LEDs.......................................................................................................14

Figure 2-1. Light path diagnostic LEDs...........................................................................................183

Figure 3-1. Parts illustration .........................................................................................................197

Figure 4-1. Removing the blade server from the Bull Blade Chassis - Enterprise ..................................203

Figure 4-2. Installing the blade server in a Bull Blade Chassis - Enterprise .........................................204

Figure 4-3. Removing the cover....................................................................................................206

Figure 4-4. Installing the cover .....................................................................................................208

Figure 4-5. Removing the bezel assembly......................................................................................209

Figure 4-6. Installing the bezel assembly .......................................................................................210

Figure 4-7. Removing a SAS hard disk..........................................................................................211

Figure 4-8. Installing a SAS hard disk ...........................................................................................212

Figure 4-9. DIMM connectors ......................................................................................................213

Figure 4-10. DIMM connectors ......................................................................................................214

Figure 4-11. Removing the management card..................................................................................216

Figure 4-12. Installing the management card ...................................................................................217

Figure 4-13. Removing a CIOv form factor expansion card from the 1Xe connector.............................219

Figure 4-14. Installing a CIOv form-factor expansion card.................................................................220

Figure 4-15. Removing a combination-form-factor expansion card......................................................222

Figure 4-16. Installing a combination-form-factor expansion card.......................................................223

Figure 4-17. Removing the battery..................................................................................................224

Figure 4-18. Installing the battery ...................................................................................................225

Figure 4-19. Removing the hard disk drive tray................................................................................227

Figure 4-20. Installing the hard disk drive tray .................................................................................228

Preface

v

List of Tables

Table 1-1. Memory module combinations ........................................................................................ 5

Table 1-2. Connectors description................................................................................................. 12

Table 1-3. System-board LEDs locations ......................................................................................... 14

Table 2-1. Location code ............................................................................................................. 18

Table 2-2. Nine-word system reference code in the management-module event log............................. 20

Table 2-3. Management module reference code listing.................................................................... 20

Table 2-4. 1xxxyyyy SRCs ........................................................................................................... 22

Table 2-5. 6xxxyyyy SRCs ........................................................................................................... 26

Table 2-6. A1xxyyyy service processor SRCs.................................................................................. 27

Table 2-7. A200yyyy Logical partition SRCs .................................................................................. 27

Table 2-8. A700yyyy Licensed internal code SRCs.......................................................................... 28

Table 2-9. AA00E1A8 to AA260005 Partition firmware attention codes........................................... 28

Table 2-10. B181xxxx Service processor early termination SRCs........................................................ 30

Table 2-11. B200xxxx Logical partition SRCs................................................................................... 31

Table 2-12. B700xxxx Licensed internal code SRCs .......................................................................... 39

Table 2-13. BA000010 to BA400002 Partition firmware SRCs.......................................................... 45

Table 2-14. Management module reference code listing.................................................................... 71

Table 2-15. C1001F00 to C1645300 checkpoints........................................................................... 72

Table 2-16. C2001000 to C20082FF checkpoints ........................................................................... 79

Table 2-17. C700xxxx Server firmware IPL status checkpoints............................................................ 85

Table 2-18. CA000000 to CA2799FF checkpoints........................................................................... 85

Table 2-19. D1001xxx to D1xx3FFF dump codes........................................................................... 101

Table 2-20. D1xx3y01 to D1xx3yF2 checkpoints ........................................................................... 105

Table 2-21. D1xx900C to D1xxC003 checkpoints ......................................................................... 107

Table 2-22. 101-711 through FFC-725 SRNs................................................................................. 110

Table 2-23. Meaning of the last character (x) after the hyphen ......................................................... 127

Table 2-24. A00-FF0 through A24-xxx SRNs.................................................................................. 127

Table 2-25. ssss-102 through ssss-640 SRNs.................................................................................. 141

Table 2-26. Failing function codes 151 through 2D02 .................................................................... 144

Table 2-27. Nine-word system reference code in the management-module event log........................... 147

Table 2-28. Nine-word system reference code in the management-module event log........................... 164

Table 2-29. PCI expansion card problem isolation procedure........................................................... 164

Table 2-30. POWER® Hypervisor isolation procedures ................................................................... 167

Table 2-31. . Light path diagnostic LED descriptions........................................................................ 184

Table 3-1. Parts table ................................................................................................................ 198

Table 4-1. Memory module combination...................................................................................... 214

Table 5-1. MAC addressing scheme for physical and logical host Ethernet adapters......................... 237

Preface

vii

Safety

viii Escala BL460 - Problem Determination and Service Guide

Safety statements

Important:

Each caution and danger statement in this documentation begins with a number. This

number is used to cross reference an English-language caution or danger statement with

translated versions of the caution or danger statement in the Bull Safety Attention document.

For example, if a caution statement begins with a number 1, translations for that caution

statement appear in the Bull Safety Attention document under statement 1.

Be sure to read all caution and danger statements in this documentation before performing

the instructions. Read any additional Safety Attention that comes with your computer or

optional device before you install the device.

Preface

ix

x Escala BL460 - Problem Determination and Service Guide

Preface

xi

xii Escala BL460 - Problem Determination and Service Guide

Preface

xiii

xiv Escala BL460 - Problem Determination and Service Guide

Guidelines for trained service technicians

Inspecting for unsafe conditions

Preface

xv

Guidelines for servicing electrical equipment

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