Bull Escala Blade Server EL260B Troubleshooting guide

Escala Blade

Server EL260B

Problem Determination and

Service Guide

ESCALA BLADE

SERVERS

REFERENCE

86 A1 36FA 00

ESCALA BLADE SERVERS

Escala Blade Server

EL260B

Problem Determination and Service

Guide

Hardware

July 2008

BULL CEDOC

357 AVENUE PATTON

B.P.20845

49008 ANGERS CEDEX 01

FRANCE

REFERENCE

86 A1 36FA 00

The following copyright notice protects this book under Copyright laws which prohibit such actions as, but not limited

to, copying, distributing, modifying, and making derivative works.

Copyright

Bull SAS 2008

Printed in France

Suggestions and criticisms concerning the form, content, and presentation of this

book are invited. A form is provided at the end of this book for this purpose.

To order additional copies of this book or other Bull Technical Publications, you

are invited to use the Ordering Form also provided at the end of this book.

Trademarks and Acknowledgements

We acknowledge the rights of the proprietors of the trademarks mentioned in this manual.

All brand names and software and hardware product names are subject to trademark and/or patent protection.

Quoting of brand and product names is for information purposes only and does not represent trademark misuse.

The information in this document is subject to change without notice. Bull will not be liable for errors

contained herein, or for incidental or consequential damages in connection with the use of this material.

Preface

i

Table of Contents

List of Figures........................................................................................................... v

List of Tables ........................................................................................................... vi

Safety ...................................................................................................................vii

Safety statements.......................................................................................................................... viii

Guidelines for trained service technicians........................................................................................ xiv

Inspecting for unsafe conditions ..................................................................................................... xiv

Guidelines for servicing electrical equipment .................................................................................... xv

Chapter 1. Introduction .......................................................................................1

1.1 Related documentation........................................................................................................ 1

1.2 Notices and statements in this documentation ........................................................................ 2

1.3 Features and specifications.................................................................................................. 3

1.4 Supported DIMMs .............................................................................................................. 5

1.5 Blade server control panel buttons and LEDs.......................................................................... 6

1.6 Turning on the blade server ................................................................................................. 8

1.7 Turning off the blade server................................................................................................. 9

1.8 System-board layouts........................................................................................................ 10

1.9 System-board connectors................................................................................................... 10

1.10 System-board LEDs ........................................................................................................... 11

Chapter 2. Diagnostics..................................................................................... 13

2.1 Diagnostic tools ............................................................................................................... 14

2.2 Collecting dump data ....................................................................................................... 15

2.3 Location codes................................................................................................................. 16

2.4 Reference codes............................................................................................................... 17

2.4.1 System reference codes (SRCs) ................................................................................. 18

2.4.2 POST progress codes (checkpoints) ........................................................................... 69

2.4.3 Service request numbers (SRNs).............................................................................. 107

2.5 Error logs ...................................................................................................................... 139

2.6 Checkout procedure ....................................................................................................... 140

2.6.1 About the checkout procedure ................................................................................ 140

2.6.2 Performing the checkout procedure ......................................................................... 141

ii Escala Blade EL260B - Problem Determination and Service Guide

2.7

Verifying the partition configuration..................................................................................144

2.8 Running the diagnostics program .....................................................................................144

2.8.1 Starting AIX concurrent diagnostics .........................................................................144

2.8.2 Starting stand-alone diagnostics from a CD ..............................................................144

2.8.3 Starting stand-alone diagnostics from a NIM server...................................................146

2.8.4 Using the diagnostics program ...............................................................................147

2.9 Boot problem resolution...................................................................................................148

2.10 Troubleshooting tables ....................................................................................................150

2.10.1 CD or DVD drive problems.....................................................................................150

2.10.2 Diskette drive problems..........................................................................................151

2.10.3 General problems .................................................................................................151

2.10.4 Hard disk drive problems .......................................................................................152

2.10.5 Intermittent problems..............................................................................................152

2.10.6 Keyboard problems...............................................................................................153

2.10.7 Management module service processor problems .....................................................153

2.10.8 Memory problems .................................................................................................154

2.10.9 Microprocessor problems .......................................................................................154

2.10.10 Monitor or video problems .....................................................................................155

2.10.11 Network connection problems ................................................................................156

2.10.12 PCI expansion card (PIOCARD) problem isolation procedure .....................................157

2.10.13 Optional device problems ......................................................................................158

2.10.14 Power problems ....................................................................................................158

2.10.15 POWER Hypervisor (PHYP) problems.......................................................................160

2.10.16 Service processor problems ....................................................................................162

2.10.17 Software problems ................................................................................................174

2.10.18 Universal Serial Bus (USB) port problems .................................................................175

2.11 Light path diagnostics .....................................................................................................175

2.11.1 Viewing the light path diagnostic LEDs.....................................................................175

2.11.2 Light path diagnostics LEDs.....................................................................................177

2.12 Isolating firmware problems.............................................................................................178

2.13 Recovering the system firmware .......................................................................................179

2.13.1 Starting the PERM image........................................................................................179

2.13.2 Starting the TEMP image ........................................................................................179

2.13.3 Recovering the TEMP image from the PERM image....................................................180

2.13.4 Verifying the system firmware levels ........................................................................180

2.13.5 Committing the TEMP system firmware image ...........................................................181

2.14 Solving shared Blade resource problems ...........................................................................181

2.14.1 Solving shared keyboard problems .........................................................................182

2.14.2 Solving shared media tray problems........................................................................183

2.14.3 Solving shared network connection problems ...........................................................185

2.14.4 Solving shared power problems..............................................................................186

2.14.5 Solving shared video problems ...............................................................................186

2.15 Solving undetermined problems .......................................................................................187

Chapter 3. Parts listing....................................................................................189

Preface

iii

Chapter 4. R

emoving and replacing blade server components ................................191

4.1 Installation guidelines ..................................................................................................... 191

4.1.1 System reliability guidelines ................................................................................... 192

4.1.2 Handling static-sensitive devices ............................................................................. 192

4.1.3 Returning a device or component............................................................................ 193

4.2 Removing the blade server from a Bull Blade Chassis ......................................................... 193

4.3 Installing the blade server in a Bull Blade Chassis .............................................................. 195

4.4 Removing and replacing Tier 1 CRUs ............................................................................... 197

4.4.1 Removing the blade server cover ............................................................................ 197

4.4.2 Installing and closing the blade server cover ............................................................ 198

4.4.3 Removing the bezel assembly................................................................................. 199

4.4.4 Installing the bezel assembly .................................................................................. 200

4.4.5 Removing a SAS hard disk drive............................................................................. 201

4.4.6 Installing a SAS hard disk drive .............................................................................. 202

4.4.7 Removing a memory module .................................................................................. 204

4.4.8 Installing a memory module.................................................................................... 205

4.4.9 Removing the management card............................................................................. 207

4.4.10 Installing the management card .............................................................................. 208

4.4.11 Entering vital product data ..................................................................................... 209

4.4.12 Removing and installing an I/O expansion card....................................................... 211

4.4.13 Removing the battery............................................................................................. 219

4.4.14 Installing the battery .............................................................................................. 220

4.4.15 Removing the hard disk drive tray........................................................................... 222

4.4.16 Installing the hard disk drive tray ............................................................................ 223

4.4.17 Removing the expansion bracket............................................................................. 224

4.4.18 Installing the expansion bracket.............................................................................. 225

4.5 Replacing the Tier 2 system-board and chassis assembly .................................................... 226

Chapter 5. C

onfiguring .................................................................................. 229

5.1 Updating the firmware.................................................................................................... 229

5.2 Configuring the blade server ........................................................................................... 230

5.3 Using the SMS utility....................................................................................................... 231

5.3.1 Starting the SMS utility........................................................................................... 231

5.3.2 SMS utility menu choices ....................................................................................... 231

5.4 Creating a CE login ....................................................................................................... 232

5.5 Configuring the Gigabit Ethernet controllers ...................................................................... 232

5.6 Blade server Ethernet controller enumeration ..................................................................... 233

5.7 MAC addresses for host Ethernet adapters ........................................................................ 234

Appendix A. Getting help and technical assistance.................................................... 237

Before you call........................................................................................................................... 237

iv Escala Blade EL260B - Problem Determination and Service Guide

Appendix B. Notices.............................................................................................239

Important Notes .........................................................................................................................239

Product recycling and disposal.....................................................................................................240

Electronic emission notices...........................................................................................................241

Industry Canada Class A emission compliance statement ................................................................241

Australia and New Zealand Class A statement ..............................................................................241

United Kingdom telecommunications safety requirement..................................................................241

European Union EMC Directive conformance statement ..................................................................242

Taiwanese Class A warning statement

...........................................................................................242

Chinese Class A warning statement ..............................................................................................242

Japanese Voluntary Control Council for Interference (VCCI) statement...............................................242

Preface

v

List of Figures

Figure 1-1.

Blade server control panel buttons and LEDs ..................................................................... 6

Figure 1-2. System-board connectors .............................................................................................. 10

Figure 1-3. System-board LEDs....................................................................................................... 11

Figure 2-1. Light path diagnostic LEDs .......................................................................................... 176

Figure 3-1. Parts illustration ......................................................................................................... 189

Figure 4-1. Removing the blade server from the Bull Blade Chassis .................................................. 193

Figure 4-2. Installing the blade server in a Bull Blade Chassis.......................................................... 195

Figure 4-3. Removing the cover ................................................................................................... 197

Figure 4-4. Installing the cover..................................................................................................... 198

Figure 4-5. Removing the bezel assembly ..................................................................................... 199

Figure 4-6. Installing the bezel assembly....................................................................................... 200

Figure 4-7. Removing a SAS hard disk ......................................................................................... 201

Figure 4-8. Installing a SAS hard disk........................................................................................... 202

Figure 4-9. Removing a memory module....................................................................................... 204

Figure 4-10. Installing a memory module ........................................................................................ 205

Figure 4-11. Removing the management card ................................................................................. 207

Figure 4-12. Installing the management card................................................................................... 208

Figure 4-13. Removing a small form factor (SFF) expansion card ....................................................... 212

Figure 4-14. Installing a small-form-factor expansion card................................................................. 213

Figure 4-15. Removing a standard-form-factor expansion card .......................................................... 214

Figure 4-16. Installing a standard-form-factor expansion card............................................................ 215

Figure 4-17. Removing a combination-form-factor expansion card ..................................................... 216

Figure 4-18. Installing a combination-form-factor expansion card....................................................... 217

Figure 4-19. Removing the battery ................................................................................................. 219

Figure 4-20. Installing the battery................................................................................................... 220

Figure 4-21. Removing the hard disk drive tray................................................................................ 222

Figure 4-22. Installing the hard disk drive tray................................................................................. 223

Figure 4-23. Removing the expansion bracket ................................................................................. 224

Figure 4-24. Installing the expansion bracket................................................................................... 225

vi Escala Blade EL260B - Problem Determination and Service Guide

List of Tables

Table 1-1.

Supported use of DIMMs ................................................................................................5

Table 2-1. Location code..............................................................................................................16

Table 2-2. Nine-word system reference code in the management-module event log .............................18

Table 2-3. Management module reference code listing ....................................................................18

Table 2-4. 1xxxyyyy SRCs............................................................................................................20

Table 2-5. 6xxxyyyy SRCs............................................................................................................24

Table 2-6. A1xxyyyy service processor SRCs..................................................................................25

Table 2-7. A200yyyy Logical partition SRCs...................................................................................25

Table 2-8. A700yyyy Licensed internal code SRCs..........................................................................26

Table 2-9. AA00E1A8 to AA260005 Partition firmware attention codes ...........................................26

Table 2-10. B181xxxx Service processor early termination SRCs ........................................................28

Table 2-11. B200xxxx Logical partition SRCs ...................................................................................29

Table 2-12. B700xxxx Licensed internal code SRCs ..........................................................................37

Table 2-13. BA000010 to BA400002 Partition firmware SRCs ..........................................................43

Table 2-14. Management module reference code listing ....................................................................69

Table 2-15. C1001F00 to C1645300 checkpoints...........................................................................70

Table 2-16. C2001000 to C20082FF checkpoints ...........................................................................77

Table 2-17. C700xxxx Server firmware IPL status checkpoints ............................................................83

Table 2-18. CA000000 to CA2799FF checkpoints........................................................................... 83

Table 2-19. D1001xxx to D1xx3FFF dump codes .............................................................................99

Table 2-20. D1xx3y01 to D1xx3yF2 checkpoints ...........................................................................104

Table 2-21. D1xx900C to D1xxC003 checkpoints..........................................................................106

Table 2-22. 101-711 through FFC-725 SRNs .................................................................................108

Table 2-23. Meaning of the last character (x) after the hyphen .........................................................120

Table 2-24. A00-FF0 through A24-xxx SRNs ..................................................................................120

Table 2-25. ssss-102 through ssss-640 SRNs ..................................................................................134

Table 2-26. Failing function codes 151 through 2D02.....................................................................137

Table 2-27. Nine-word system reference code in the management-module event log ...........................139

Table 2-28. Nine-word system reference code in the management-module event log ...........................157

Table 2-29. PCI expansion card problem isolation procedure...........................................................157

Table 2-30. POWER Hypervisor isolation procedures ......................................................................160

Table 2-31. . Light path diagnostic LED descriptions ........................................................................177

Table 3-1. Parts table.................................................................................................................190

Table 4-1. ESCALA EL260B vital product data..............................................................................210

Table 5-1. MAC addressing scheme for physical and logical host Ethernet adapters .........................234

Preface

vii

Safety

viii Escala Blade EL260B - Problem Determination and Service Guide

Safety statements

Important:

Each caution and danger statement in this documentation begins with a number. This

number is used to cross reference an English-language caution or danger statement with

translated versions of the caution or danger statement in the Bull Safety Attention document.

For example, if a caution statement begins with a number 1, translations for that caution

statement appear in the Bull Safety Attention document under statement 1.

Be sure to read all caution and danger statements in this documentation before performing

the instructions. Read any additional Safety Attention that comes with your computer or

optional device before you install the device.

Preface

ix

x Escala Blade EL260B - Problem Determination and Service Guide

Preface

xi

xii Escala Blade EL260B - Problem Determination and Service Guide

Preface

xiii

xiv Escala Blade EL260B - Problem Determination and Service Guide

Guidelines for trained service technicians

Inspecting for unsafe conditions

Preface

xv

Guidelines for servicing electrical equipment

xvi Escala Blade EL260B - Problem Determination and Service Guide

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Bull Escala Blade Server EL260B Troubleshooting guide

Bull Escala Blade Server EL260B Troubleshooting guide

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