DETEWE OpenCom 131 User manual

OpenCom 100

OpenCom 130, 131, 150:

Mounting and

Commissioning

User Guide

Welcome to DeTeWe

Thank you for choosing this DeTeWe

product. Our product meets the

strictest requirements with regard to

quality and design.

The following instructions will guide

you in the operation of your

OpenCom 100 and answer most of

the questions that may arise.

If you require further technical

support or information about other

DeTeWe products, please refer to our

website at

www.detewe.de.

It provides additional notes and tips

on the product.

OpenCom 100

Product Family

This user guide applies to the

OpenCom 100 product family

comprising the OpenCom 107,

OpenCom 130, OpenCom 131,

OpenCom 150 and OpenCom 510

systems.

If a reference is made in the text to

the OpenCom 100, the description

applies to all systems; if the individ-

ual characteristics are different, a

special note is given.

For members of the product family,

the following manuals exist:

■ Manual for OpenCom 107

■ Manual for OpenCom 130,

OpenCom 131 and

OpenCom 150

■ Manual for OpenCom 510

(19" housing)

We hope you enjoy using the

OpenCom 100.

1

Contents

Features 5

Factory Settings

on Delivery 12

Telephony Functions 12

OpenCom 130 . . . . . . . . . . . . . . . . . 12

OpenCom 131 . . . . . . . . . . . . . . . . . 12

OpenCom 150 . . . . . . . . . . . . . . . . . 13

Authorisations 13

Internet Functions 16

Installation 17

Scope of Delivery 17

Safety Precautions 18

Declarations of Conformity 19

Mounting Location 19

Wall Mounting 20

Installing an Expansion Set 20

Installing Interface Cards 23

V.24 and Doorstation Equipment

Slots . . . . . . . . . . . . . . . . . . . . . . 23

Slots for Additional Interface

Cards. . . . . . . . . . . . . . . . . . . . . . 25

Available Ports 27

OpenCom 130 . . . . . . . . . . . . . . . . . 27

OpenCom 131 . . . . . . . . . . . . . . . . . 28

OpenCom 150 . . . . . . . . . . . . . . . . . 29

Positions of the Ports . . . . . . . . . . . 30

Interface Cards 32

OpenCom 131 (1 Slot) . . . . . . . . . . 32

OpenCom 130 (3 Slots). . . . . . . . . . 33

OpenCom 150 (5 Slots). . . . . . . . . . 36

Port Assignment, Termination,

Cable Lengths 39

S

0

Ports . . . . . . . . . . . . . . . . . . . . . . . 39

U

pn

Ports . . . . . . . . . . . . . . . . . . . . . . 40

a/b Ports . . . . . . . . . . . . . . . . . . . . . . 41

Actor/Sensor. . . . . . . . . . . . . . . . . . . 41

LAN Port . . . . . . . . . . . . . . . . . . . . . . 41

DSL Port. . . . . . . . . . . . . . . . . . . . . . . 42

PCM Port . . . . . . . . . . . . . . . . . . . . . . 43

Power Failure 43

Connectible Devices 44

Internal/External S

0

Ports . . . . . . . 44

U

pn

Ports . . . . . . . . . . . . . . . . . . . . . . 45

a/b Ports . . . . . . . . . . . . . . . . . . . . . . 45

Actor/Sensor Ports . . . . . . . . . . . . . 48

COM Port . . . . . . . . . . . . . . . . . . . . . . 49

LAN Port . . . . . . . . . . . . . . . . . . . . . . 49

Accessories and Adapters 50

U

pn

Adapter . . . . . . . . . . . . . . . . . . . 50

a/b Adapter . . . . . . . . . . . . . . . . . . . 50

Audio Adapter . . . . . . . . . . . . . . . . . 51

Approved Devices / Approved

Accessories . . . . . . . . . . . . . . . . 53

Device Combinations . . . . . . . . . . . 53

S

2M

Connector Module 57

Installation . . . . . . . . . . . . . . . . . . . . 58

Configuration. . . . . . . . . . . . . . . . . . 59

Mounting the OpenCom 150 Rack

InfoCom System 60

Safety Precautions . . . . . . . . . . . . . 60

Technical Data . . . . . . . . . . . . . . . . . 61

Pinning of RJ 45 Jacks . . . . . . . . . . 61

Scope of Delivery. . . . . . . . . . . . . . . 62

2

Configuration 63

Brief Guide to Initial

Configuration 64

First Configuration via Serial Port .64

System Requirements 65

Configuration under Windows 66

Connection on Serial Port (V.24) . .67

Notes on Configuring the

Serial Port. . . . . . . . . . . . . . . . . . 68

Connection by Network Card

(LAN) . . . . . . . . . . . . . . . . . . . . . . 69

Testing the Setup . . . . . . . . . . . . . . . 70

Starting the Browser . . . . . . . . . . . . 70

Configuration for Linux and

MacOS 71

Linux . . . . . . . . . . . . . . . . . . . . . . . . . . 71

MacOS. . . . . . . . . . . . . . . . . . . . . . . . .71

Configuring the OpenCom 100 72

Preparing the Configuration . . . . . 72

Starting the Web Console. . . . . . . . 72

Loading the Online Help. . . . . . . . . 74

Finishing the Configuration . . . . . .75

Preconfiguration. . . . . . . . . . . . . . . . 75

Offline Configurator. . . . . . . . . . . . .75

Remote Configuration. . . . . . . . . . .75

Codes for IP Configuration . . . . . . . 77

Saving and Loading the

Configuration. . . . . . . . . . . . . . . 78

Receiving System Messages as

E-Mail . . . . . . . . . . . . . . . . . . . . .78

Loading SW Updates . . . . . . . . . . . .78

Resetting the System Data . . . . . . . 79

Basic Hardware Settings Switch . . 79

Generating Your Own MoH Files . .80

Configuration Examples

82

OpenCom 100 in Computer

Networks 82

Introduction to TCP/IP 83

OpenCom 100 in a Serverless

LAN 84

DNS Name Resolution . . . . . . . . . . .85

Internet Access . . . . . . . . . . . . . . . . .85

RAS Access . . . . . . . . . . . . . . . . . . . . .86

OpenCom 100 in a LAN

with an IP-enabled Server 86

DNS Name Resolution . . . . . . . . . . .87

Internet Access . . . . . . . . . . . . . . . . .87

RAS Access . . . . . . . . . . . . . . . . . . . . .88

LAN-to-LAN Link 89

Useful Information on Internet

Access 90

Costs . . . . . . . . . . . . . . . . . . . . . . . . . .90

Using the Web. . . . . . . . . . . . . . . . . .90

E-mail . . . . . . . . . . . . . . . . . . . . . . . . .91

NAT . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Voice over IP (VoIP) 93

Fundamentals 94

Propagation Delay and

Bandwidth . . . . . . . . . . . . . . . . .94

Latency and Packet Length . . . . . .94

Voice Quality . . . . . . . . . . . . . . . . . . .95

Optimisation . . . . . . . . . . . . . . . . . . .97

Media Gateway (MGW) 98

Software MGW . . . . . . . . . . . . . . . . .98

MGW Interface Card. . . . . . . . . . . . .98

VoIP System Telephones 100

Device Properties . . . . . . . . . . . . . .100

VoIP System Telephone

Configuration. . . . . . . . . . . . . .101

3

LAN DHCP Server. . . . . . . . . . . . . . 102

Start Procedure . . . . . . . . . . . . . . . 103

OpenPhone IPC 106

Installation . . . . . . . . . . . . . . . . . . . 107

Configuration. . . . . . . . . . . . . . . . . 107

PBX Cascading 109

Variants of PBX Cascading 109

Functionality of PBX

Cascading 110

Putting a Cascaded PBX into

Operation 111

Notes . . . . . . . . . . . . . . . . . . . . . . . . 112

Licensing Information 113

PBX Networking 114

Connections 114

Protocol: Q.SIG or DSS1 . . . . . . . . 115

Master/Slave . . . . . . . . . . . . . . . . . 115

L1 Clock . . . . . . . . . . . . . . . . . . . . . . 115

Types of Point-to-Point

Connection 116

Direct Connection . . . . . . . . . . . . . 116

Connection via an Active

Transmission System. . . . . . . 117

Connection via the Public

Network. . . . . . . . . . . . . . . . . . 117

Configuration 118

Trunk groups . . . . . . . . . . . . . . . . . 118

Routes . . . . . . . . . . . . . . . . . . . . . . . 118

Numbering . . . . . . . . . . . . . . . . . . . 119

Technical Details 120

Team Functions 122

Introduction 122

Explanation of Keys. . . . . . . . . . . . 122

Team Configuration . . . . . . . . . . . 124

Examples of Use 124

Executive/Secretary Team . . . . . . 124

Three-member Team . . . . . . . . . . 125

Unified Team . . . . . . . . . . . . . . . . . 126

Toggle Team . . . . . . . . . . . . . . . . . . 127

Call Queue 129

Introduction 129

Activation of Queues . . . . . . . . . . 130

Call Forwarding . . . . . . . . . . . . . . . 130

Pickup . . . . . . . . . . . . . . . . . . . . . . . 130

Hunt Groups . . . . . . . . . . . . . . . . . . 131

Examples of Use 131

Attendant Terminal for an Operator

with Two System Telephones131

Group of Three Attendant

Terminals . . . . . . . . . . . . . . . . . 132

Multi-Company Variant

134

Configuring the Multi-Company

Variant 135

Activating the Multi-Company

Variant . . . . . . . . . . . . . . . . . . . 135

Configuring and Managing

Companies. . . . . . . . . . . . . . . . 136

Assigning Users . . . . . . . . . . . . . . . 136

Assigning Trunk Groups . . . . . . . . 137

Allocating Routing Codes . . . . . . 137

Configuring the Company

Exchange . . . . . . . . . . . . . . . . . 137

4

Working with the Multi-Company

Variant 138

Company Telephone Book . . . . . .138

Making Calls Between

Companies . . . . . . . . . . . . . . . .139

Billing Charges per Company. . . .139

Configuring the PC

Software 140

PC Offline Configuration 140

Setting up TAPI 142

Setting up NET CAPI 144

Using the Systray Display 145

Browser for OpenCTI and

OpenHotel 146

Synchronising the PC Clock 147

Address Queries using LDAP 148

USB DECT Box on the

OpenCom 130/150 149

General Information . . . . . . . . . . .149

Installation and Configuration. . .149

Technical Data. . . . . . . . . . . . . . . . .150

Configuration Guide 151

Overview 152

PBX Ports 153

Easy Access 154

ISP Settings 155

RAS Settings 156

LAN-to-LAN Settings 157

E-mail Function 158

E-mail Access 159

Frequently Asked

Questions 160

General/Hardware 161

Telephony 161

DECT 163

LAN 164

Internet 166

Technical

Specifications 168

Index 174

5

Features

The OpenCom 100 is a communica-

tions system for integrated voice and

data communication. The outstand-

ing feature of this communications

system is its modular structure:

■ The OpenCom 131 is equipped

with all the necessary ports for

connecting system telephones,

ISDN devices and analogue de-

vices. The system enables Inter-

net/intranet data communica-

tion, CTI applications and the

system configuration with a

standard web browser. Addi-

tionally, the OpenCom 131 is

equipped with a slot for install-

ing an “M100-AT” interface card.

With this interface card, the

OpenCom 131 can be connected

to analogue trunk lines.

■ Even with the smallest

OpenCom 130 version, it is pos-

sible to use all the most impor-

tant communications applica-

tions. The basic module enables

telephony with system tele-

phones, ISDN telephones and

analogue terminals, Internet /

intranet data communication,

CTI applications, sub-system op-

eration and system configura-

tion using a standard Web

browser.

The expansion module of the

OpenCom 130 provides three

slots for further interface cards.

Using different combinations of

interface cards, the configura-

tion of the OpenCom 130 can be

tailored exactly to your commu-

nications requirements. The

need for additional U

pn

ports

supporting DECT, further S

0

ports or more a/b ports can be

met using one or more interface

cards without changing the sys-

tem.

■ OpenCom 150 is a system that

can be tailored exactly to your

communications requirements.

Initially, the main module

doesn’t carry any telephony in-

terfaces. They can be added by

means of additional interface

cards. The main module pro-

vides five slots for different com-

binations of interface cards. Un-

like the OpenCom 130, the main

module of the OpenCom 150 is

not divided into basic and ex-

pansion modules.

■ All named variations of the

OpenCom 100 (OpenCom 130/

131/150) offer additionally two

special slots:

– One slot to incorporate a V.24

interface card. This card provides

a serial port.

6

Features

– One slot to incorporate door-

station equipment interface

card.

■ You can use an additional insert-

able memory card (Compact-

Flash) to operate further pro-

gram packages, viz. the

OpenVoice and OpenAttendant

digital voice memory and voice

information systems.

■ The special interface card M100-

AT4 enables connecting ana-

logue exchange lines. Additional

information can be found in the

user manual “M100-AT4 Inter-

face Card”.

■ Another special interface card

provides an internal U-R2 com-

patible DSL modem. Additional

information can be found in the

user manual “M100-ADSL Inter-

face DSL Modem”.

Cascading

Using the expansion module, the

OpenCom 130 can be cascaded with

a second OpenCom 130 communica-

tions system. An Ethernet switch on

the expansion module further ena-

bles applications featuring media

convergence, such as the operation

of a VoIP port available in the future.

It is possible to cascade two

OpenCom 150 units. Two ports of

the Ethernet switch residing on the

main module can be used externally.

Two other ports are available for in-

ternal use with interface cards.

With the OpenCom 131 no PBX cas-

cading with another system is possi-

ble. However, PBX networking with a

second infocom system is possible.

Further information regarding these

configuration options can be found

in the chapters PBX Cascading start-

ing on page 109 and PBX Networking

starting on page 114.

Telephony

The OpenCom 100 communications

system is designed to be connected

to an ISDN basic access using the

DSS1 protocol. System access (point-

to-point) and multi-terminal access

(point-to-multipoint) are both sup-

ported. The two forms of access can

be configured in parallel.

For this purpose

■ the OpenCom 131 includes two

S

0

ports (one external one and

one that can be switched be-

tween internal/external),

■ the OpenCom 130 basic module

includes two S

0

ports (one exter-

nal one and one that can be

switched between internal/ex-

ternal),

■ the OpenCom 130 expansion

module with additional inter-

face cards provides up to eight

further S

0

ports (switchable

7

Features

between internal/external). An

overview of the available cards

can be found under Interface

Cards starting on page 32,

■ the OpenCom 150 with interface

cards provides up to 12 S

0

ports

(switchable between internal/

external). An overview of all

possible interface card combina-

tions can be found under

OpenCom 150 (5 Slots) starting

on page 36.

The firmware of the OpenCom 100

is designed for configuring up to

300 users.

You can connect the following de-

vices to the OpenCom 100:

■ analogue terminals

■ Euro-ISDN terminals

■ ISDN telephones (on the U

pn

port) OpenPhone 52

■ DeTeWe system telephones

■ DeTeWe RFP 21 and RFP 23 base

stations and DECT handsets (via

an RFP 21/23 base station on the

U

pn

port of an interface card)

Note: On an OpenCom 131 the U

pn

ports are not DECT-enabled. This

means, DECT base stations and DECT

terminals cannot be operated on this

communications system.

An S

0

port can be used by Euro-ISDN

terminals working in accordance

with DSS1. A U

pn

port is suitable for

the OpenPhone range of DeTeWe

system telephones. RFP 21/23 base

stations can also be connected to

the DECT-enabled U

pn

ports on

interface cards for an OpenCom 130

and an OpenCom 150. An analogue

port is used by standard analogue

devices.

If the CNIP (calling name identifica-

tion presentation) feature is sup-

ported by your network provider, the

latter will show you the name of call-

ers in addition to their number for

each incoming trunk call. The

OpenCom 100 supports the display

of the name on system telephones.

However, if you have created an en-

try in the telephone book of the

OpenCom 100 under the number of

the caller, this will be displayed in-

stead.

The OpenCom 100 can be inte-

grated into an existing network

(LAN) and be used by all worksta-

tions as an Internet access router

and mail client.

Configuration and programming of

the OpenCom 100 is performed by

means of a special Web browser

(known as the “Web console”),

which can be run on a connected PC.

The OpenCom 100 can also be con-

figured at the customer service cen-

8

Features

tre and maintained by means of re-

mote configuration.

A PC can be connected via a retrofit-

ted V.24 interface card to the COM

port for the purpose of configuring

the system or transferring connec-

tion data.

To connect the OpenCom 100 to ex-

isting company hardware, “actor”

ports (output) and “sensor” ports

(input) can be provided by retrofit-

ting a doorstation interface card. For

example, this can be used to operate

a door opener and a doorbell via the

system (this requires additional

equipment).

There are two variants of doorstation

equipment interface cards:

■ On an OpenCom 130 or an

OpenCom 131 a “M100-TFE” in-

terface card can be operated.

This card provides two actor

ports and three sensor ports to

connect doorstation equipment.

■ On an OpenCom 150 a

“M100-TFE-2” interface card can

be operated. This card provides

four actor ports and four sensor

ports. This card enables to oper-

ate two entrance intercom sys-

tems, each providing two sen-

sor ports for bell keys.

The OpenCom 100 allows you to use

CTI (Computer Telephony Integra-

tion) applications made by other

manufacturers. This requires instal-

lation of a TAPI driver on a Windows

PC (see Setting up TAPI starting on

page 142). The OpenCom 100 also

has an integrated dialling wizard:

the OpenCTI 50. Via the OpenCTI 50

users can call up and use telephone

functions on PCs without first having

to install a special TAPI driver.

The OpenCom 100 complies with the

regulations for telecommunications

equipment. The DSS1 protocol is im-

plemented.

Packet data in the D channel

Some business applications, for in-

stance POS terminals, cash registers

or credit card terminals, require a

permanent data connection over the

X.25 packet data network. Packet

data transfer through the ISDN D

channel (according to X.31 via

SAPI 16) can also be established be-

tween several S

0

interfaces of the

OpenCom 100. Simultaneous con-

nections are distinguished by means

of a TEI (Terminal Endpoint Identi-

fier).

X.31 packet data can be forwarded

between two S

0

interfaces (for in-

stance an internal and external S

0

in-

terface). Equally, data can be for-

warded (“routed”) over permanent

QSIG lines. Data can also be routed

over an S

2M

interface. It is possible to

operate multiple terminals with the

same TEI on different internal S

0

in-

terfaces. A TEI mapping table allows

9

Features

these X.31 connections to be routed

to the same external S

0

interface.

The routing table for X.31 packet

data is set in the Configurator under

PBX Configuration: X.31. Addi-

tional information can be found in

the Configurator online help files.

Internet Access

It is possible to connect individual

PCs to the OpenCom 100 via the in-

ternal S

0

ports, or to connect an en-

tire LAN to the OpenCom 100 via the

Ethernet port. These PCs can access

the Internet via the OpenCom 100. If

Internet access is already available

from an Internet service provider,

this can be configured in the

OpenCom 100. If the client network

is not IP-capable, the OpenCom 100

can administer the IP configuration

necessary for Internet access. The

OpenCom 100 has an integrated

DHCP server and a DNS server, which

in this case take over IP address ad-

ministration and name resolution for

the client PCs.

The OpenCom 100 enables Internet

access for all connected PCs by

means of a common IP address. Only

this is externally visible. The local IP

addresses of the client PCs are trans-

lated to the IP address of the

OpenCom 100 by network address

translation (NAT). In this way the cli-

ent PCs in the LAN cannot be

reached directly from the Internet.

This protects them from direct exter-

nal attack. The LAN is additionally

protected by the OpenCom 100 filter

lists, which can be customised indi-

vidually (firewall function).

Note: We recommend you to read

through the explanations under Use-

ful Information on Internet Access

starting on page 90.

DECT Data Communication

Note: With an OpenCom 131 DECT

Data Communication is not possible

because the OpenCom 131 U

pn

ports

are not DECT-enabled.

A USB DECT Box or the

OpenPhone 27 DECT terminals ena-

ble PCs that are not connected to the

OpenCom 100 via the internal S

0

ports or the Ethernet interface to ac-

cess the Internet. These PCs can

make full use of all the Internet and

e-mail features of the OpenCom 100.

Data is transmitted via the internal

data interface of the OpenPhone 27.

For this the OpenPhone 27 is con-

nected via a supplied adapter with

the serial port of the PC. The Internet

can then be accessed directly via the

remote data transfer (i.e. dial-up)

network. The OpenPhone 27 sets up

a data connection with the

OpenCom 100 via the DECT air inter-

face. The remainder of the connec-

tion set-up is either direct - through

an ISDN B-channel - or indirect -

through the internal RAS access of

the OpenCom 100. Indirect RAS ac-

cess is preferable. This uses the rout-

10

Features

ing function of the OpenCom 100

and thus also the security features of

the shared Internet access.

Using the USB DECT Box obtainable

as an add-on, it is possible for a PC to

establish a wireless (DECT) ISDN data

connection. This USB DECT Box is

connected to the PC via the USB

port.

For detailed information on the in-

stallation of the required driver soft-

ware and the various types of con-

figuration, refer to USB DECT Box on

the OpenCom 130/150 starting on

page 149 and to the user guide for

the OpenPhone 27.

For information on configuration of

the OpenPhone 27 with a data inter-

face, please refer to the online help

documentation of the

OpenCom 100.

E-mail

The OpenCom 100 has an integrated

e-mail function that is able to use

the POP3, APOP or IMAP4 protocols

to check the Internet service pro-

vider for incoming mail. When con-

figuring the OpenCom 100, e-mail

account query can be configured for

every member of staff.

The OpenCom 100 then fetches the

incoming e-mail headers (subjects)

and senders from the mail server at

set intervals, and forwards them to

users’ system terminal.

E-mail accounts for the sending e-

mail can also can be configured for

users. E-mails can then, for example,

be sent directly from the

OpenCTI 50 to other users. In addi-

tion, users who have had a voicebox

configured for themselves, can let

themselves be notified of new voice-

box messages via e-mail.

Important events and errors are kept

by the OpenCom 100 in an internal

log book: the error store. To inform

or alert the system administrators,

entries in the log book (system mes-

sages) can be sent via e-mail.

Further Network Features

You can offer staff the possibility of

dialling into the LAN by means of

RAS access.

A LAN-to-LAN link can also be imple-

mented by ISDN. In this way two

OpenCom 100s can connect their

LANs by dial-in on demand.

A NET-CAPI program (driver soft-

ware on the system CD-ROM) allows

you to use ISDN functions on those

PCs that do not possess a built-in

ISDN card.

Further Telephony Features

Installing an extra memory card al-

lows you to operate a digital voice

memory and voice information sys-

tem. For more information, refer to

the user guides called “OpenVoice”

and “OpenAttendant”.

You can optimise your telephone

communication by using the team

11

Features

functions and the call-queuing func-

tion.

With an additional licence, the web

application “OpenCount” can be

used. This web application enables

you to register and store telephony

connections and evaluate the con-

nections with user defined filters.

Further information can be found in

the online help of the web console.

As your company’s requirements

grow, the OpenCom 100 can be net-

worked with other telecom systems.

The OpenCom 100 can then operate

as a sub-system or DECT server. To

operate the system as a DECT server

the system’s U

pn

ports must be

DECT-capable. It is also possible to

create a telecom system with several

networked telecom installations.

Voice over IP (VoIP)

The OpenCom 100 supports the con-

nection of VoIP terminals and

thereby allow telephony via the ex-

isting company network infrastruc-

ture. For this purpose, corded system

terminals of the type

“OpenPhone IP” are available. These

devices have the same functionality

and support the same features as

the non-IP enabled system terminals

“OpenPhone”. For users who wish to

use PC supported telephony, the IP

system terminals are also available

as separate licensable software vari-

ations (OpenSoftphone). You will

find further information in the chap-

ter Voice over IP (VoIP) starting on

page 93).

Glossary

Refer to the explanations in the glos-

sary (supplied as a PDF file on the

system CD).

12

Telephony Functions Factory Settings on Delivery

Factory Settings on Delivery

The following basic settings and fea-

tures are active on delivery. We rec-

ommend that you configure the

OpenCom 100 to your individual re-

quirements before putting it into

operation (see Configuration starting

on page 63).

The factory settings apply to small-

est version of the OpenCom 131 and

OpenCom 130 (which only features

the basic module). If an expansion

module with interface cards exists,

the additional interfaces are initially

unconfigured. You must therefore

first configure the slots of the expan-

sion module to commission the in-

terfaces.

Note: The OpenCom 150 generally

requires the slots to be configured be-

fore any interface can be commis-

sioned.

Telephony Functions

OpenCom 130

■ The S

0

1 port is configured as a

multi-terminal connection, and

the S

0

2 port as a system port.

■ OpenPhone 63 system tele-

phones with the telephone

numbers 30 to 32 are configured

on the three U

pn

ports.

■ Analogue terminals with the

telephone numbers 10 to 13 are

configured on the four a/b ports.

OpenCom 131

■ The S

0

1 port is configured as a

multi-terminal connection, and

the S

0

2 port as a system port.

■ OpenPhone 63 system tele-

phones with the telephone

numbers 30 to 32 are configured

on the three U

pn

ports.

■ Analogue terminals with the

telephone numbers 10 to 17 are

configured on the eight a/b

ports.

13

Factory Settings on Delivery Authorisations

OpenCom 150

With the OpenCom 150 all ports (S

0

,

U

pn

and a/b ports) are realised by in-

stalling a specific combination of in-

terface cards for this purpose. An

overview of available interface cards

can be found in the “Interface

cards”chapter in the section

OpenCom 150 (5 Slots) starting on

page 36.

■ The OpenCom 100 is configured

ready for operation in Germany.

■ Analogue devices: The dialling

mode (pulse dialling or DTMF) is

automatically detected.

■ All corded terminals connected

to the basic module ring when

there are incoming external

calls.

■ The system PIN, for example for

remote-programmable call di-

version, is set at “0000”.

Authorisations

The use of functions by a terminal on

the OpenCom 100 is regulated by

means of authorisations. Authorisa-

tion is configured by means of user

groups to which the users with their

terminals are then assigned.

Three user groups are preset: “Ad-

ministrators”, “Standard” and

“Guests”. “Administrators” have ac-

cess to all functions of the

OpenCom 100 and unrestricted con-

figuration rights. Users in the

“Guests” group cannot configure the

OpenCom 100, are not able to make

external calls, and have only re-

stricted use of the terminal functions

of the OpenCom 100. The “Standard”

user group, because of its default

settings, is well suited as a starting

point for the creation of user groups

for normal users of the system (e.g.

the staff members of a company).

Note: When the OpenCom 100 is

commissioned, all connected termi-

nals are initially in the “Administra-

tors” group until a user logs on to the

Web console. Subsequently, all termi-

nals are automatically in the “Guests”

group (see also the chapter entitled

Configuring the OpenCom 100 start-

ing on page 72). For more details on

the configuration of user groups, re-

fer to the online help in the chapter

entitled “User Manager”.

The following terminal functions are

factory preset to the “Administra-

tors” group:

14

Authorisations Factory Settings on Delivery

■ External line access: interna-

tional numbers can be dialled

from all configured telephones.

External lines must be seized by

entering a prefixed code.

■ Least cost routing is not active.

As soon as LCR is configured, us-

ers can make calls via individu-

ally selected call-by-call provid-

ers.

■ “VIP call” is activated.

■ Announcements to system tele-

phones are possible.

■ Baby calls can be configured.

■ If a call key is configured for a

user on more than one terminal,

he can program this key for

more than one outgoing call, i.e.

he can use his various terminals

to make parallel calls from this

telephone number.

■ “Pick-up” and “Pick-up selec-

tive” of calls from other tele-

phones are activated. Pick-up

protection is deactivated.

■ “Call removal” is deactivated.

■ Callback (on busy) can be acti-

vated.

■ If more than one terminal is con-

figured for a user under the

same number, they can suppress

the signalling of calls on the par-

allel terminals.

■ Function “Reaction: Connection

will be disconnected” is deacti-

vated as callers trying to reach a

terminal that cannot be reached

or is busy will hear a busy signal.

■ The “call queue” function is de-

activated.

■ Call forwarding to internal or ex-

ternal numbers can be activated.

Call forwarding after delay is ex-

ecuted after 20 seconds. Door

calls and MSN groups can be for-

warded. Call forwarding for

other users and call forwarding

by other users are deactivated.

■ It is possible to transfer an exter-

nal call to an external subscriber.

■ Three-party conferences can be

set up.

■ Connections can be parked.

■ Call protection can be activated,

call-waiting protection, an-

nouncement protection and

pick-up protection can not be

activated.

■ Transmission of one’s own

phone number (MSN or system

access number) can be sup-

pressed on a per-call basis.

15

Factory Settings on Delivery Authorisations

■ The telephone lock can be acti-

vated. The terminal PIN is

“0000”.

■ Interception of “malicious” call-

ers is possible if this feature has

been ordered from the network

operator.

■ The white list, black list and call

filters are not preconfigured and

thus not active. If these lists are

configured, they can be acti-

vated for the user groups. A spe-

cial list with emergency tele-

phone numbers is preset and

activated.

■ Call lists on terminals list inter-

nal calls, external calls, calls from

the door and calls that the user

received while they were tele-

phoning.

■ Function keys can be pro-

grammed on system tele-

phones, no keys are locked.

■ The evaluation of connection

data by external cost-recording

programs is deactivated.

■ The cost multiplier is set to

100%, i.e. the costs are not mul-

tiplied by any factor. There are

no preset basic amounts for the

charging of calls.

■ Speed dialling is possible if this

has been configured in the

OpenCom 100 central tele-

phone book.

■ Keypad dialling can be used.

■ The door opener can be acti-

vated from all terminals. Door

calls can be forwarded.

■ Time control is not active as

there are no time groups config-

ured.

■ Call diversion for SMS calls in the

fixed-line network is not acti-

vated.

■ Calls can be marked with a

booking number for the purpose

of project based accounting.

■ Users can use the OpenCTI 50 to

send short messages to other

users.

■ Every user can change the con-

figuration of the OpenCom 100.

■ Every user can create a personal

telephone book and edit entries

in the central telephone book.

■ Every user can read out the

charges.

■ Applications requiring a license

(e.g. OpenCount) can be used af-

ter being activated.

■ Access via RAS is not allowed.

16

Internet Functions Factory Settings on Delivery

■ E-mail notification to system ter-

minals is possible. There are no

user accounts configured for the

sending of e-mails, the authori-

sation for sending e-mails is not

deactivated.

■ The multi-company variant is

not activated.

Internet Functions

■ RAS access (with or without call-

back) can be set up for every

OpenCom 100 user. RAS access

requires activation of the RAS

authorisation.

■ More than one mail account

query can be set up for every

user.

■ Every user with a system termi-

nal can be informed automati-

cally of the receipt of e-mails.

■ Users can disconnect existing In-

ternet connections (via the

OpenCom 100 Web console and

from a system terminal if the

function has been configured on

that terminal).

The following IP addresses are pre-

set for the network configuration:

■ Host name: host

■ IP address: 192.168.99.254

■ Network mask: 255.255.255.0

The following addresses are trans-

mitted to the client PCs in the LAN

via DHCP or PPP:

■ Gateway address:

192.168.99.254

■ Domain name: domain

■ Domain name server:

192.168.99.254

■ PPP addresses: 192.168.100.0 to

192.168.100.10

■ DHCP addresses: 192.168.99.129

to 192.168.99.148

You can change the IP settings in the

Configurator. Check with the net-

work administrator responsible for

the LAN if you wish to do this.

17

Installation Scope of Delivery

Installation

Scope of Delivery

The delivery consists of:

■ One OpenCom 131 communica-

tions system (in a basic version)

or OpenCom 130 (in a basic ver-

sion with a basic module) or

OpenCom 150

■ One connection cable for the

ISDN S

0

port

■ One set of mounting screws and

wall plugs

■ One plug-in power supply (of

the TR25240-E-01A13 type) to

supply the basic module

With the OpenCom 130 this

power supply is dimensioned to

operate the basic module only.

Installing the expansion module

requires an additional power

supply.

■ One set of short user guides

■ One CD including the complete

documentation and software

The OpenCom 130 expansion set

consists of:

■ One expansion module

■ One AC adapter with a connec-

tion cable to supply the expan-

sion module with power

■ One mounting set with which to

install the expansion module

and the AC adapter in the

OpenCom 130 housing

■ One (short) Ethernet connection

cable with which to connect the

basic module to the expansion

module.

18

Safety Precautions Installation

Safety Precautions

The CE symbol on the product con-

firms that it meets the technical

guidelines on user safety and elec-

tromagnetic compatibility valid at

the time of approval.

Please note: Installation and

maintenance should only be per-

formed by specially trained person-

nel. Always remove the power plug

and the plug-in power supply from

the mains socket before connecting

devices to the OpenCom 100 ports.

DANGER! This device con-

tains hazardous voltages. To

make the system power less, re-

move the power plug and the

plug-in power supply from the

socket.

The OpenCom 100 may only be

plugged into mains sockets with a

protective earth conductor. Mount

the OpenCom 100 only close to eas-

ily accessible sockets.

Only use the original plug-in power

supply: No. 4512699 (TR25240-E-

01A13 type) for an OpenCom 131

and for the basic module of an

OpenCom 130.

The housing cover may only be

opened by authorised personnel.

Unauthorised opening of the hous-

ing cover and improper repair may

damage the OpenCom 100 and in-

validate the warrantee.

CAUTION!

Static charges can damage the

OpenCom 100. Make sure you dis-

charge yourself and your tools be-

fore and while installing electri-

cal and electronic components of

the OpenCom 100.

Only devices that deliver safety

extra-low voltage (SELV) may be

connected to the OpenCom 100.

Proper use of authorised devices

meets this requirement.

Only devices meeting the technical

requirements may be connected to

the analogue ports. For details, refer

to the section entitled a/b Ports

starting on page 41.

Use a shielded Ethernet cable (STP

cable, Shielded Twisted Pair cable) to

connect the OpenCom 100 to a Local

Area Network (LAN).

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DETEWE OpenCom 131, OpenCom 130, OpenCom 150 User manual

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