Aastra OpenCom 510 User manual

OpenCom 510

Mounting and Commissioning

User Guide

Welcome to Aastra DeTeWe

Thank you for choosing this Aastra DeTeWe product. Our product meets the

strictest requirements with regard to quality and design.

The following operating instructions will assist you in using your OpenCom 510

and answer most of the questions that may arise.

If you require further technical support or information about other Aastra DeTeWe

products, please refer to our website at www.Aastra-DeTeWe.de. It provides addi-

tional notes and tips on the product.

OpenCom 100 Product Family

This user guide applies to the OpenCom 100 product family comprising the

OpenCom 130, OpenCom 131, OpenCom 150, OpenCom 510 and OpenCom X320

systems.

If a reference is made in the text to the OpenCom 100, the description applies to all

systems; if the individual characteristics are different, a special note is given.

We hope you enjoy using OpenCom 510.

1

Contents

1. Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2. Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2.1 Telephony Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

2.2 Authorisations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

2.3 Internet Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

3. Preliminary Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3.1 Construction of the OpenCom 510 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

3.2 Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

3.3 Declarations of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

4. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4.1 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

4.1.1 General Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

4.1.2 Notes on the Mains Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

4.1.3 Notes on EMC and Earthing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

4.1.4 Notes on Installing the OpenCom 510 . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

4.1.5 Notes on Installing Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

4.2 Installation, Ambient Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

4.3 Installation in a 19" Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

4.4 Installing Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

4.4.1 Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

4.4.2 Notes on Disconnecting the Mains Supply. . . . . . . . . . . . . . . . . . . . . . . .28

4.4.3 Installing the Central Control Module . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

4.4.4 Installing Interface Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

4.4.5 Installing a Power Supply Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

4.5 Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

4.6 Uninterruptible Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

4.7 Power Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

2

5. Interfaces and Connectible Terminals . . . . . . . . . . . . . . . . . . . . . . 40

5.1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

5.2 S

0

Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

5.2.1 Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

5.2.2 External ISDN Ports (S

0

External) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

5.2.3 Internal S

0

Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

5.3 U

pn

Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

5.3.1 Terminals Connected to U

pn

Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

5.3.2 Technical Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

5.3.3 DECT Base Station Connection Variants. . . . . . . . . . . . . . . . . . . . . . . . . . .46

5.4 a/b Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

5.4.1 Terminals Connected to a/b Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

5.4.2 Technical Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

5.5 LAN Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

5.5.1 DSL Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

5.5.2 Service PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

5.6 COM Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

6. OpenPhone 71/73/75: Extensions and accessories for

system telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

6.1 Power supply unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

6.2 Keypad extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

6.3 Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

7. Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

7.1 Module Naming Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

7.2 Overview of Available Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

7.3 MPS+1-AC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

7.4 MC+1-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

7.5 MT+S2M1-1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

7.6 MX+S01-8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

7.7 MS+UPN1-8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

7.8 MS+UPN2-8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

3

7.9 MS+A1-8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

7.10 MS+A1-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

8. Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

8.1 Brief Guide to Initial Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

8.2 Configuring the OpenCom 510. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

8.2.1 Preparing the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

8.2.2 Starting the Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

8.2.3 Loading the Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

8.2.4 Finishing the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

8.2.5 Preconfiguration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

8.2.6 Offline Configurator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

8.2.7 Remote Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

8.2.8 Codes for IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

8.2.9 Saving and Loading the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . .91

8.2.10 Receiving System Messages as E-Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

8.2.11 Loading SW Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

8.2.12 Resetting the System Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

8.2.13 Generating Your Own MoH Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

9. Configuration Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

9.1 OpenCom 510 in Computer Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

9.2 Introduction to TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

9.3 OpenCom 510 in a Serverless LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

9.3.1 DNS Name Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

9.3.2 Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

9.3.3 RAS Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

9.4 OpenCom 510 in a LAN with an IP-enabled Server . . . . . . . . . . . . . . . .98

9.4.1 DNS Name Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

9.4.2 Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

9.4.3 RAS Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

9.5 Branch Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

9.6 Useful Information on Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . 102

9.6.1 Costs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

9.6.2 Using the Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

9.6.3 E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

9.6.4 NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

4

10. Voice over IP (VoIP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

10.1 Quick start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

10.1.1 IP System Telephony. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

10.1.2 External SIP Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

10.1.3 Internal SIP telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

10.2 Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

10.2.1 Propagation Delay and Bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

10.2.2 Latency and Packet Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

10.2.3 Voice Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

10.2.4 Optimisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

10.2.5 Call set-up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

10.2.6 Useful services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

10.3 Media Gateway (MGW) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

10.3.1 MG+ETH1-1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

10.4 SIP Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

10.4.1 External SIP connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

10.4.2 Internal SIP subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

10.5 VoIP System Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

10.5.1 Device Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

10.5.2 VoIP System Telephone Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 124

10.5.3 LAN DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

10.5.4 Start Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

10.5.5 Local Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

10.6 OpenPhone IPC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

10.6.1 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

10.6.2 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

11. DECToverIP

®

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

11.1 Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

11.1.1 DECT base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

11.1.2 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

11.2 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

11.2.1 Dual operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

11.2.2 Synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

11.2.3 Setting up the WLAN function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

11.2.4 Configuring for a remote location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

5

12. PBX Cascading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

12.1 Variants of PBX Cascading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

12.2 Functionality of PBX Cascading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

12.3 Putting a Cascaded PBX into Operation. . . . . . . . . . . . . . . . . . . . . . . . . 145

12.3.1 Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

12.3.2 Licensing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

13. PBX Networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

13.1 Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

13.1.1 Protocol: Q.SIG or DSS1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

13.1.2 Master/Slave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

13.1.3 L1 Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

13.2 Types of Point-to-Point Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

13.2.1 Direct Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

13.2.2 Connection via an Active Transmission System . . . . . . . . . . . . . . . . . 153

13.2.3 Connection via the Public Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

13.2.4 Connection via Q.SIG.IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

13.3 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

13.3.1 Trunk groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

13.3.2 Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

13.3.3 Numbering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

13.4 Technical Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

14. Team Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

14.1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

14.1.1 Explanation of Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

14.1.2 Team Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

14.2 Examples of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

14.2.1 Executive/Secretary Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

14.2.2 Three-member Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

14.2.3 Unified Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

14.2.4 Toggle Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

15. Call Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

15.1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

15.1.1 Activation of Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

15.1.2 Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

6

15.1.3 Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

15.1.4 Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

15.2 Examples of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

15.2.1 Enquiry Station for an Operator with Two System Telephones . . . 171

15.2.2 Group of Three Enquiry Stations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

16. Multi-Company Variant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

16.1 Configuring the Multi-Company Variant . . . . . . . . . . . . . . . . . . . . . . . . 176

16.1.1 Activating the Multi-Company Variant. . . . . . . . . . . . . . . . . . . . . . . . . . 176

16.1.2 Configuring and Managing Companies. . . . . . . . . . . . . . . . . . . . . . . . . 177

16.1.3 Assigning Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

16.1.4 Assigning Trunk Groups/SIP Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . 178

16.1.5 Allocating Routing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

16.1.6 Configuring the Company Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

16.2 Working with the Multi-Company Variant. . . . . . . . . . . . . . . . . . . . . . . 179

16.2.1 Company Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

16.2.2 Making Calls Between Companies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

16.2.3 Billing Charges per Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

17. Configuring the PC Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

17.1 PC Offline Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

17.2 Setting up TAPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

17.3 Setting up NET CAPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

17.4 Using the Systray Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

17.5 Browser for OpenCTI and OpenHotel . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

17.6 Setting up Video Telephony. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

17.7 Synchronising the PC Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

17.8 Address Queries using LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

18. Configuration Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

18.1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

18.2 PBX Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

18.3 LAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

18.4 WAN Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

7

18.5 RAS Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

18.6 Branch Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

18.7 E-mail Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

18.8 E-mail Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

19. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

19.1 General/Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

19.2 Telephony. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

19.3 DECT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

19.4 LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

19.5 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

20. Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

21. Notes on disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

8

Features

9

1. Features

The OpenCom 510 is a communications system for integrated voice and data com-

munication. The most significant feature of this communications system is its

modular structure. The OpenCom 510 is designed for installation in a 19" frame.

The frame itself can be installed in a 19" wall-mounted enclosure or in a 19" floor-

standing cabinet.

The system provides a number of slots for the installation of modules. In a fully

configured system, the following modules will have been installed (and all slots

will be occupied): 2 power supply units,

1 control module, 12 interface cards. By combining different interface cards, it is

possible to create configurations suited to the user’s specific communications

requirements. If, for example, a user requests DECT-capable U

pn

interfaces or addi-

tional S

0

or a/b interfaces, one or more interface cards can be integrated without

having to exchange the entire system.

Moreover, OpenCom 510 systems can be cascaded, which allows you to integrate

a higher number of modules, or networked in order to meet growing communica-

tions requirements.

The OpenCom 510 can be integrated into system environments with structured

cabling. All connections to a structured cabling patch panel can be made with

standard patch cables.

The OpenCom 510 supports the following communications applications:

■ Telephony with system telephones, ISDN telephones and analogue terminals,

Internet/intranet data communication, CTI applications, sub-system operation

and system configuration using a standard web browser

■ Additional software packages for expanded telephony functions can be

operated and for making telephone functions more comfortable, e.g. the

digital voicebox and voice portal systems OpenVoice and OpenAttendant.

■ The “DoorLine” intercom system can be operated.

Telephony

The OpenCom 510 communications system is designed to be connected to an

ISDN basic access interface using the DSS1 protocol. Both multi-terminal access

(point-to-multipoint) and system access (point-to-point) configurations are sup-

Features

10

ported. The system can be configured to run both types of access in parallel. S

0

and S

2M

interface cards are available for connecting the system to the telecommu-

nications network. An S

0

interface card provides eight S

0

ports (switchable to

either internal or external connections). The S

2M

interface card provides one ISDN

S

2M

interface for connecting the OpenCom 510 either to a primary multiplex

interface or to a second PBX (ISDN point-to-point connection). For an overview of

interface cards, refer to Modules starting on page 59.

The OpenCom 510 firmware is designed for a maximum of 600 users. For infor-

mation on system limitations, refer to Technical Data starting on page 209.

The following can be connected to the OpenCom 510:

■ Euro ISDN terminals

■ System telephones OpenPhone 71, OpenPhone 73, OpenPhone 75

■ System telephones OpenPhone 61, OpenPhone 63, OpenPhone 65

■ RFP 22 base stations

■ DECT handsets (with RFP 22 connected to DECT-capable U

pn

port of

MS+UPN2-8 interface card)

■ analogue terminals

S

0

interfaces must be operated with Euro ISDN terminals in accordance with the

DSS1 protocol.

U

pn

ports are suitable for connecting the OpenPhone range of system telephones.

Furthermore, the DECT-capable U

pn

ports of the MS+UPN2-8 interface card can be

used to connect RFP 22 base stations.

Analogue ports are suitable for connecting standard analogue terminals.

If your network provider supports the CNIP (Calling Name Identification Presen-

tation) feature, the names of callers will be displayed in addition to the numbers

whenever external calls are received. The OpenCom 510 supports the display of

the name on system telephones. However, if you have created an entry in the tele-

phone book under the number of the caller, this entry will be displayed instead.

Features

11

The OpenCom 510 can be integrated into an existing local area network (LAN) and

used as an Internet access router and mail client by all workstations in the LAN.

The OpenCom 510 can be configured and programmed by means of a web

browser (web console). This browser needs to be installed on a PC which is con-

nected to the system.

The OpenCom 510 can be pre-configured at the service centre and remote-con-

figured for service purposes.

A COM port can be used to connect a PC for the purpose of transferring con-

nection data.

You can use the “DoorLine” intercom system to connect the OpenCom 510 to a

building’s wiring system, which enables you to use door opener and doorbell func-

tions through the OpenCom 510.

The OpenCom 510 enables you to use third-party CTI (Computer Telephony Inte-

gration) applications. This requires the installation of a TAPI driver (provided on

the system CD) on a Windows PC. The OpenCom 510 also features the integrated

browser-based CTI application OpenCTI 50. Via the OpenCTI 50 users can call up

and use telephone functions through their PCs without having to install a special

TAPI driver.

Further Telephony Features

The OpenCom 510 can be used to run digital voicebox and voice portal systems.

The configuration data and the recorded speech files (messages for, or left by, a

caller) are stored on the OpenCom 510 CompactFlash card, which is installed on

the MC+1-3 central control module.

For further information, refer to the “OpenVoice” and “OpenAttendant” user

guides.

You can optimise telephone communication with the help of team functions and

the call-queuing function.

The “OpenCount” application, which requires a separate licence, can be used to

record and save connection data; these data can be analysed using a number of

individually configurable filter criteria. For further information, refer to the web

console online help.

Features

12

You can connect two OpenCom 510 systems (PBX cascading). Cascading is a

simple way of increasing the number of terminals that can be connected.

As your communication requirements grow, the OpenCom 510 can be networked

with other telecommunications systems. The OpenCom 510 can then operate as a

sub-system or as a DECT server. It is also possible to create a telecommunications

system with several networked PBXs.

Internet Access

For the purpose of providing Internet access, PCs can be connected to the

OpenCom 510 by means of the internal S

0

ports, and an entire LAN can be con-

nected by means of the Ethernet port. If Internet access is already available from

an Internet service provider, the OpenCom 510 can be configured accordingly. The

OpenCom 510 can also be used for IP configuration if there is no IP-capable client

network. An integrated DHCP server and a DNS server will take over IP address

administration and name resolution for the client PCs.

The OpenCom 510 enables all connected PCs to access the Internet using a

common IP address; only the common address will be visible outside the LAN.

Network address translation (NAT) is used to change the IP addresses of the local

(client) PCs into the IP address of the OpenCom 510. This prevents direct access to

the LAN’s client PCs and thus offers protection against attacks from the Internet.

The OpenCom 510 offers further protection of the LAN in the form of customisable

filter lists (firewall function).

Note: Also observe the notes in Useful Information on Inter-

net Access starting on page 102.

DECT Data Communication

PCs that are not connected to the OpenCom 510 via the internal S

0

ports or the

Ethernet interface can access the Internet if used in combination with the

OpenPhone 27 DECT terminals. PCs in these configurations can also make full use

of the Internet and e-mail features of the OpenCom 510.

Data will then be transmitted via the internal data interface of the OpenPhone 27.

The OpenPhone 27 must be connected to the serial port of the PC. The Internet

can be accessed directly via the remote data transfer (i.e. dial-up) network. The

OpenPhone 27 will establish a data connection with the OpenCom 510 via the

DECT air interface. The Internet connection itself will be established either directly

through an ISDN B-channel or indirectly through the internal RAS interface of the

OpenCom 510. Indirect RAS access is preferable as it uses the routing function of

Features

13

the OpenCom 510 and thus benefits from the security features of shared Internet

access.

For detailed information on installing the required driver software and on the

various configuration options, refer to the “OpenPhone 27” user guide. For infor-

mation on configuring the OpenPhone 27 data interface, please refer to the

OpenCom 510 online help.

E-Mail

The OpenCom 510 offers an integrated e-mail function that supports the POP3,

APOP or IMAP4 protocols used to query an Internet service provider for incoming

mail. The OpenCom 510 can be configured to enable every member of staff to

query mail accounts. The OpenCom 510 fetches the incoming e-mail headers (sub-

jects) and senders from the mail server at set intervals and forwards them to the

user’s system terminal.

E-mail accounts for the sending e-mail can also can be configured for users. E-

mails can then, for example, be sent directly from the OpenCTI 50 to other users.

In addition, users who have had a voicebox configured for themselves, can let

themselves be notified of new voicebox messages via e-mail.

Important events and errors are kept by the OpenCom 510 in an internal log book:

the error store. To inform or alert the system administrators, entries in the log book

(system messages) can be sent via e-mail.

Voice over IP (VoIP)

The OpenCom 510 supports the connection of VoIP terminals and thereby allow

telephony via the existing company network infrastructure. For this purpose,

corded system terminals of the type “OpenPhone IP” are available. These devices

have the same functionality and support the same features as the non-IP enabled

system terminals “OpenPhone”. For users who wish to use PC supported

telephony, the IP system terminals are also available as separate licensable

software variations (OpenSoftphone). You will find further information in the

chapter Voice over IP (VoIP) starting on page 105).

DECToverIP

®

DECT networking via VoIP is another possible option for offices already extensively

using VoIP telephony. The Radio Fixed Parts (RFPs) are connected via network data

connections, so they do not occupy any U

pn

ports and can use existing network

connections. With DECToverIP, VoIP protocol data is changed into DECT-com-

patible voice data direct on the RFPs. DECT-RFPs and DECToverIP-RFP can be used

Features

14

together in combination in many cases; it is however not possible to switch

between RFPs using different technologies during a call.

Further Network Features

You can enable staff to dial into the LAN by means of RAS access.

In addition, you can configure a LAN-to-LAN link via ISDN. Two OpenCom 510

systems can thus connect their LANs for on-demand dial-in (from both sides).

A NET CAPI (driver software provided on the system CD-ROM) enables PCs without

ISDN cards to use ISDN functions.

Factory Settings Telephony Functions

15

2. Factory Settings

The OpenCom 510 is delivered with the following basic settings and activated fea-

tures. We recommend that you configure the OpenCom 510 to meet your specific

requirements before putting it into operation (see Configuration starting on

page 82).

Tip: Notes on the functions listed below can be found in the glos-

sary (provided as a PDF file on the system CD).

2.1 Telephony Functions

■ The OpenCom 510 is pre-configured for use in Germany.

■ Analogue terminals: The dialling mode (pulse dialling or DTMF) is detected

automatically.

■ Incoming external calls are signalled at all corded terminals connected to the

system.

■ The system PIN, which is used for remote-programmable call forwarding, for

example, is “0000”.

2.2 Authorisations

Authorisations determine which functions can be used at the terminals connected

to the OpenCom 510. Authorisations are configured for so-called user groups;

users and their terminals are allocated to these groups.

Three user groups are preset: “Administrators”, “Standard” and “Guests”. “Adminis-

trators” have access to all functions of the OpenCom 510 and unrestricted configu-

ration rights. Users in the “Guests” group cannot configure the OpenCom 510, are

not able to make external calls, and have only restricted use of the terminal func-

tions of the OpenCom 510. The “Standard” user group, because of its default set-

tings, is well suited as a starting point for the creation of user groups for normal

users of the system (e.g. the staff members of a company).

Note: When the OpenCom 510 is first put into operation, all

connected terminals are in the “Administrators” group until a

Factory Settings Authorisations

16

user logs on to the web console. All terminals are then auto-

matically allocated to the “Guests” group. For further infor-

mation on configuring user groups and users, refer to the on-

line help chapter “User Manager”.

The following terminal functions are preset for the “Administrators” group:

■ External line access: International numbers can be called from all configured

telephones. External lines must be seized by entering a prefixed code.

■ Least cost routing (LCR) is not active. As soon as LCR is configured, users can

make calls using selected call-by-call providers.

■ VIP call is activated.

■ Announcements to system terminals are possible.

■ Baby calls can be configured.

■ If a call key is configured for a user on more than one terminal, he can program

this key for more than one outgoing call, i.e. he can use his various terminals to

make parallel calls from this telephone number.

■ “Pickup” and “Pickup selective” of calls from other telephones are activated.

Pickup protection is deactivated.

■ “Call removal” is deactivated.

■ “Callback on busy” can be activated.

■ If a user has configured more than one terminal under the same number, they

can suppress the signalling of calls at the parallel terminals.

■ Function “Reaction: Connection will be disconnected” is deactivated as callers

trying to reach a terminal that cannot be reached or is busy will hear a busy

signal.

■ Function “Call queue” is deactivated.

■ Call forwarding to internal or external numbers can be activated. Call for-

warding after delay is executed after 20 seconds. Door calls and MSN groups

Factory Settings Authorisations

17

can be forwarded. Call forwarding for other users and call forwarding by other

users are deactivated.

■ External calls can be transferred to an external subscriber.

■ Three-party conferences can be set up.

■ Call protection can be activated, call-waiting protection, announcement pro-

tection and pick-up protection can not be activated.

■ Transmission of one’s own phone number (MSN or system access number) can

be suppressed on a per-call basis.

■ The telephone lock can be activated. The terminal PIN is “0000”.

■ Interception of malicious callers is possible if this feature has been ordered

from the network operator.

■ The blacklist, the whitelist and a call filter are not pre-configured and thus not

active. If these lists are configured, they can be activated for the user groups. A

special list with emergency telephone numbers is preset and activated.

■ Call lists on terminals list internal calls, external calls, calls from the door and

calls that the user received while they were telephoning.

■ Function keys can be programmed on system telephones, no keys are locked.

■ The door opener can be operated from all terminals. Door calls can be for-

warded.

■ Connection data analysis is deactivated.

■ The cost multiplier is set to 100%, i.e. the costs are not multiplied by any factor.

There are no preset basic amounts for the charging of calls.

■ Speed dialling is possible, provided it has been configured in the

OpenCom 510 central telephone book.

■ Keypad dialling is possible.

■ Time control is not active as there are no time groups configured.

Factory Settings Internet Functions

18

■ Call forwarding for SMS calls in the fixed-lines network is not activated.

■ Call charges can be recorded, associated with booking numbers and analysed.

■ Users can use the OpenCTI 50 to send short messages to other users.

■ Every user can change the configuration of the OpenCom 510.

■ Every user can create a personal telephone book and edit entries in the central

telephone book.

■ Every user can read out the charges.

■ Applications requiring a licence (e.g. OpenCount) can be used after being acti-

vated.

■ Access via RAS is not allowed.

■ E-mail notification to system terminals is possible. There are no user accounts

configured for the sending of e-mails, the authorisation for sending e-mails is

not deactivated.

■ The multi-company variant is not activated.

2.3 Internet Functions

■ RAS access (with or without callback) can be configured for every

OpenCom 510 user, provided that RAS access is authorised.

■ More than one mail account query can be configured for every user.

■ Every user with a system terminal can be automatically notified of the receipt

of e-mail.

■ Users can terminate Internet connections (through the OpenCom 510 web

console or from a system terminal that has been configured accordingly).

The following IP addresses are preset for network configuration:

■ Host name: host

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Aastra OpenCom 510 User manual

Aastra OpenCom 510 User manual

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