DETEWE opencom 100 User manual

Brand: DETEWE

Model: opencom 100

Category: Mobile headsets

Type: User manual

This manual is also suitable for

OpenPhone IPC

OpenPhone IPC

on the OpenCom 100

Communications System

User Guide

Welcome to DeTeWe

Thank you for choosing this DeTeWe

product. Our product meets the

strictest requirements with regard to

quality and design.

OpenPhone IPC

The following operating instruc-

tions will assist you in using your

OpenPhone IPC and answer most of

the questions that may arise.

If you require further technical sup-

port or information about other

DeTeWe products, please refer to our

website at

www.detewe.de.

It provides additional notes and tips

on the product.

OpenCom 100

Product Family

This user guide applies to the

OpenCom 100 product family

comprising the OpenCom 107,

OpenCom 130, OpenCom 131,

OpenCom 150 and OpenCom 510

systems.

If a reference is made in the text to

the OpenCom 100, the description

applies to all systems; if the individ-

ual characteristics are different, a

special note is given.

We hope you enjoy using

OpenPhone IPC.

Contents

OpenPhone IPC on

the OpenCom 100

Communications

System 3

General Information 3

Abbreviations and Terminology 4

System Requirements 5

Minimum . . . . . . . . . . . . . . . . . . . . . . 5

Recommended . . . . . . . . . . . . . . . . . 5

Characteristics 5

Installation 6

Functionality 8

OpenPhone IPC Configuration 9

OpenCom Tab. . . . . . . . . . . . . . . . . . . 9

Display Tab . . . . . . . . . . . . . . . . . . . . . 9

Audio Tab . . . . . . . . . . . . . . . . . . . . . 10

Output volume Tab . . . . . . . . . . . . . 10

Input volume Tab . . . . . . . . . . . . . . 11

Voicemail Tab. . . . . . . . . . . . . . . . . . 11

Using the OpenPhone IPC with

an Interface 12

Programme Start. . . . . . . . . . . . . . . 12

Usage. . . . . . . . . . . . . . . . . . . . . . . . . 12

Drag & Drop 17

Volume Settings 18

Audio Functionality 18

Audio functionality with a

deactivated Answering

Machine . . . . . . . . . . . . . . . . . . . 19

Audio functionality with an

activated Answering Machine 20

Application Menu 21

Taskbar Symbol 21

OpenPhone IPC General Information

OpenPhone IPC on the

OpenCom 100

Communications System

General Information

The OpenPhone IPC is a system ter-

minal that can be operated with the

OpenCom 100.

This system terminal refers to a PC-

software based communications so-

lution. Besides the OpenCom 100,

for the operation of the

OpenPhone IPC there are no specific

hardware requirements.

The OpenPhone IPC’s technology is

based on VoIP (Voice over Internet

Protocol).

In this user guide the highlights of

the OpenPhone IPC are described

which set it apart from the hard-

ware-based system telephones

OpenPhone 61, OpenPhone 63 and

OpenPhone 65.

Note: For usage of the

OpenPhone IPC, please refer to the

“OpenPhone 61, 63, 65 on the

OpenCom 100 Communications

System” user guide.

Abbreviations and Terminology OpenPhone IPC

Abbreviations and Terminology

AEC (Acoustic Echo Cancellation):

Filter out those frequencies emitted

by the loudspeaker that would be

picked up by the microphone. Pre-

vents the call-partner at the other

end from receiving their own echo.

Codecs:

Compression (and decompression)

of audio data, in real time, before

transportation via the Internet Pro-

tocol thus reducing network load.

DirectSound:

Application programming interface

developed by Microsoft for control-

ling the sound card. Makes is possi-

ble to simultaneously output the au-

dio data of multiple applications.

Using Microsoft Windows XP, AEC is

also supported.

Dynamic Jitter Buffer

Adjustment:

Smooths out delays, caused by dif-

fering network utilisation, that can

occur during transportation of real-

time audio data via the Internet Pro-

tocol.

Echo suppression:

While a call-partner is talking, the

microphone is suppressed. Reduces

the voice echo for the call-partner.

RAS (Remote Access Server):

Makes the creation of a network

connection via Modem, ISDN or DSL

possible.

RTP / RTCP (Real Time Protocol /

Real Time Control Protocol):

Protocols for the transportation of

real-time audio data via the Internet

Protocol.

Skin:

Interchangeable graphical user in-

terface.

TAPI (Telephony Application

Programming Interface):

A from Microsoft and Intel devel-

oped programming interface for te-

lephony applications using Microsoft

Windows.

TSP (TAPI Service Provider):

Hardware dependent driver module

to provide TAPI functionality for spe-

cific devices (e.g. for the

OpenCom 100).

VAD (Voice Activity Detection):

Recognition of speech pauses that,

to reduce network load, are not sent.

OpenPhone IPC System Requirements

System Requirements

Minimum

■ CPU: PII 500 MHz or comparable

processor

■ RAM: 64 MB

■ Hard drive capacity: 20 MB

■ VGA: 800 * 600, 8 bit

■ Sound: full-duplex capable

sound card

■ Microphone / Loudspeaker

■ Network or RAS connection

■ Operating System: Microsoft

Windows 98 / ME / 2000 / XP

Recommended

■ CPU: PIII 1 GHz or comparable

processor

■ RAM: 128 MB

■ Hard drive capacity: 50 MB

■ VGA: 800 * 600, 16 bit

■ Sound: full-duplex capable

sound card

■ Headset

■ 10 Mbit/s Network connection

■ Microsoft Windows XP

Characteristics

■ Photo-realistic user interface

with Skin technology

■ Fully-fledged system terminal

with all features comparable

with OpenPhone65IP

■ Automatic software update

(from OpenCom 100)

■ Answering machine with e-mail

notification

■ Recording of calls

■ Sending of audio e-mails

■ Tone generator for call melodies,

DTMF and notification tones

similar to the OpenPhone 61,

OpenPhone 63 and

OpenPhone 65

■ Complete usage via PC keyboard

is possible

Installation OpenPhone IPC

■ Alphanumeric dialling via PC

keyboard

■ Suitable for workplaces for the

sight-impaired

■ Dialling of call numbers/names

via “Drag & Drop”

■ Automatic RAS dial-in configura-

ble

■ Local voice echo (dependent on

the sound card)

■ Configuration assistant (includ-

ing sound card configuration)

■ Control from CTI applications of

other providers is possible

■ Voice codecs G.711, G.729A,

G.723.1 each with VAD (Voice

Activity Detection) and dynamic

jitter buffer adjustment

■ RTP/RTCP

■ Echo suppression, AEC (Acoustic

Echo Cancellation) when using

DirectSound with Microsoft

Windows XP

Installation

Please note that for the installation

of OpenPhone IPC you must have

administrator privileges of your PC.

1. Execute the “IPhoneSetup.exe”

file.

2. Select the language in which the

installation should be done and

click on OK.

3. Click on Next.

OpenPhone IPC Installation

4. Now select the directory on your

hard drive into which you would

like to install OpenPhone IPC

and confirm with Next.

5. Now select the desired alterna-

tive:

OpenPhone IPC with Interface:

OpenPhone IPC with an inter-

face for mouse and/or keyboard

usage. This alternative is skin-

capable and can also be used

with an CTI application.

OpenPhone IPC without Inter-

face:

OpenPhone IPC without an in-

terface is only usable with an CTI

application and is not usable

without an CTI application.

If you have selected the

OpenPhone IPC with interface

then you can now select the

skins you additionally like to in-

stall. Subsequently click on

Next.

6. Now select the directory in the

Start-menu where

OpenPhone IPC should be in-

stalled. Then click on Next.

7. To start the installation, now

click on Next.

Functionality OpenPhone IPC

8. After the successful completion

of the installation, click on

Finish.

Functionality

Provided it is not already present on

your PC the installation of

OpenPhone IPC automatically in-

stalls a current version of DirectX.

With the standard installation of Di-

rectX, DirectSound is configured

with default settings that avoid

processor-load. Possibly the audio

quality will suffer because of this.

With the following steps the quality

can be adapted.

Note: To adapt the DirectSound au-

dio quality, you will require adminis-

trator privileges!

1. Select from Control Panel:

Sounds and Multimedia the tab

Audio.

2. In the section Sound playback,

click on the Advanced button.

Subsequently select the Per-

formance tab. Change the

Hardware acceleration to Full

and the Sample rate conver-

sion quality to Best. Confirm

the settings with OK.

OpenPhone IPC OpenPhone IPC Configuration

3. In the section Sound recording

on the Advanced button (if

available). Change the Hard-

ware acceleration to Full and

the Sample rate conversion

quality to Best. Confirm the

changes with OK.

4. Close the Audio tab with OK.

OpenPhone IPC Configuration

When starting the OpenPhone IPC

for the first time, automatically the

configuration assistant is opened

with which the OpenPhone IPC can

be configured. These options can

subsequently be accessed via the

Options menu entry.

OpenCom Tab

The here required data

(OpenCom 100’s IP address and the

device ID) can be obtained from your

system administrator. The Connec-

tion setting should only be changed

if you want to connect to the

OpenCom 100 via a RAS dial-up con-

nection.

Display Tab

This tab is not available for the inter-

face-less version of the

OpenPhone IPC. Select the desired

interface from the Skin selection

and the Device type.

Activate the Truecolor version for

optimal display quality. This option

is only available if the graphic card

OpenPhone IPC Configuration OpenPhone IPC

permits a colour depth of 16 bit

(65536 colours) or more.

Audio Tab

Select the sound card for the audio

input and output. The selection is

necessary if multiple sound cards or

sound-card drivers are installed. The

settings for input and output must

refer to the same device. Even when

using DirectSound, the system’s

sound and multimedia settings must

select the same device for input and

output.

The Echo suppression option serv-

ers to reduce the audible echo for

the call-partner. A echo will be audi-

ble if you use a loudspeaker and mi-

crophone or a badly suppressed

headset. If this option is activated

then as soon as the call-partner

speaks during calls via the receiver,

the microphone is suppressed and

for hands-free calls it is muted. With

DirectSound under Microsoft

Windows XP, AEC (Acoustic Echo

Cancellation) is used. For this config-

uration you should deactivate the

Echo suppression option.

The Local echo option is only availa-

ble if your sound card supports the

direct output of microphone data to

the loudspeaker. Thereby the speech

in suppressed form is playback on

your loudspeaker, without delay, as

you are accustomed from your tele-

phone. This option is only recom-

mendable when using a headset.

The Use DirectSound option allows

multiple applications to output

acoustic signals simultaneously. In

this way, you can also use, for exam-

ple, the OpenPhone IPC parallel to

playing music data. If you experi-

ence problems with the input and

output of audio data, then deacti-

vate this option.

Output volume Tab

Click on Test, the ring tone will be

played. Move the slide control to a

position where the ring tone is

played back in an adequate and au-

dible volume level.

OpenPhone IPC OpenPhone IPC Configuration

Input volume Tab

Speak into the microphone at nor-

mal volume. Pay attention to the dis-

tance from the microphone. Wait

until the slide control has come to

rest.

Voicemail Tab

This tab is not available for the inter-

face-less version of the

OpenPhone IPC. Here you configure

the internal answering machine:

■ Select the time after which the

call should be answered by the

internal answering machine.

With a setting of “0” you config-

ure the immediate, without any

delay answering of calls.

■ Select the maximum call dura-

tion. With a setting of “0” you

can configure the operation

without message-recording

(only announcement).

■ Activate the Listen in option to

playback the message on the

loudspeaker during the call. This

allows you to decide whether

you wish to accept the call.

■ Activate the Send Email option

to send an e-mail notification for

each call. Enter the data for a

SMTP server. If a user login is re-

quired for the SMTP server, then

you can enter the user name and

password, separated by a semi-

colon respectively, in the same

entry field. In recipient enter the

e-mail address of the recipient

of the notification. Activate the

Attach message option to send

the recorded message as part of

the e-mail.

Using the OpenPhone IPC with an Interface OpenPhone IPC

An e-mail notification contains the

following data: Date and time of the

call, call number or name of the

caller (if known), as well as the re-

corded-message as attachment

(when activated).

Using the OpenPhone IPC with an

Interface

If you have installed the

OpenPhone IPC with an user inter-

face, then after the start of the pro-

gramme, a telephone user-interface

is displayed.

Should you have selected the user

interface alternative “Default Skin”

then the user interface corresponds

to a OpenPhone 61, OpenPhone 63

or OpenPhone 65. The

OpenPhone 65 alternative can addi-

tionally be shown with up to three

keypad modules. Additionally the

following keys are available:

■ Key to minimise, restore or close

the OpenPhone IPC

■ Key to operate the

OpenPhone IPC’s recording func-

tion

■ Key to call-up the options menu

Programme Start

After starting the OpenPhone IPC,

the display will show the status of

the log-in to the OpenCom 100. Dur-

ing the log-in the OpenPhone IPC

software version’s compatibility to

the OpenCom 100 is checked. Poten-

tially the software will now be up-

dated from the OpenCom 100. In this

case, confirm the output of the in-

stallation script by pressing any key.

Usage

The OpenPhone IPC can be used se-

lectively with the mouse or the key-

board of the workplace computer.

The usage corresponds to an

OpenPhone 61, OpenPhone 63 or

OpenPhone 65.

OpenPhone IPC Using the OpenPhone IPC with an Interface

When inputting via the keyboard,

pay attention to the input mode of

the terminal. Between numeric and

alphanumeric input is differentiated.

For example, if you enter a call

number you will be in numeric input

mode. When you search for a name

in the telephone book, you will be in

alphanumeric input mode. On the

terminal to enter a “C”, for example,

you must press the “2” key three

times. When inputting letter “C” on

the keyboard, the OpenPhone IPC

automatically converts it to the cor-

responding digit key. For the entry of

digits in numeric input mode you

should always use the numeric pad

of your workplace computer.

Press the shift key on the workplace

computer and simultaneously a sec-

ond key in order to enter a long key-

press on the OpenPhone IPC. For ex-

ample, the OpenPhone IPC’s ABC key

has the functions telephone book

(“short”) and language selection

(“long”). Example: with the key com-

bination Ctrl+A you open the tele-

phone book. With the key combina-

tion Shift+Ctrl+A you reach the

language selection.

The following table describes the as-

signment of the workplace compu-

ter’s keyboard to the OpenPhone IPC

keys:

Ctrl Shift PC Key(s) (Alpha)

numeric

Phone Key(s) Comment

0-9 Numeric

Digit input

* Numeric Digit input

/ Numeric Digit input

0-9 Alphanu-

meric

Digit input

abc… Alphanu-

meric

…

Text input

abc… Alphanu-

meric

(long)

…

Text input /

Toggle between

uppercase and

lowercase

äöüùúû… Alphanu-

meric

…

Text input

✔ ✔

✔

Using the OpenPhone IPC with an Interface OpenPhone IPC

äöüùúû… Alphanu-

meric

(long)

…

Text input /

Toggle between

uppercase and

lowercase

!"$?*#… Alphanu-

meric

…

Text input

0-9 Alphanu-

meric

Text input

Enter (Receiver)

F1-F9

(1-9)

Short key press

F1-F9

(1-9)

Long key press

F1-F10

(1-10,

Keypad module)

Short key press

F1-F10

(1-10,

Keypad module)

Long key press

F11 Short key press

F11 Long key press

F11 Short key press

F11 Long key press

FShort key press

FLong key press

Back Short key press

Back Long key press

CShort key press

Ctrl Shift PC Key(s) (Alpha)

numeric

Phone Key(s) Comment

✔

✔ ✔

✔

✔ ✔

✔

✔ ✔

✔

OpenPhone IPC Using the OpenPhone IPC with an Interface

CLong key press

Page up

(UP)

Short key press

Page up

(UP)

Long key press

Page down

(DOWN)

Short key press

Page down

(DOWN)

Long key press

+ Numeric

(+)

Short key press

+ Numeric

(+)

Long key press

- Numeric

(-)

Short key press

- Numeric

(-)

Long key press

Arrow up

(UP)

Short key press

Arrow up

(UP)

Long key press

Arrow

down

(DOWN)

Short key press

Arrow

down

(DOWN)

Long key press

Arrow left

(-)

Short key press

Arrow left

(-)

Long key press

Arrow right

(+)

Short key press

Arrow right

(+)

Long key press

Ctrl Shift PC Key(s) (Alpha)

numeric

Phone Key(s) Comment

✔ ✔

✔

Using the OpenPhone IPC with an Interface OpenPhone IPC

Enter Short key press

Enter Long key press

0Short key press

0Long key press

Esc Short key press

Esc Long key press

WShort key press

WLong key press

AShort key press

ALong key press

IShort key press

ILong key press

MShort key press

MLong key press

LShort key press

LLong key press

RShort key press

RLong key press

XShort key press

XLong key press

Ctrl Shift PC Key(s) (Alpha)

numeric

Phone Key(s) Comment

✔

✔ ✔

✔

✔ ✔

✔

✔ ✔

✔

✔ ✔

✔

✔ ✔

✔

✔ ✔

✔

✔ ✔

✔

✔ ✔

OpenPhone IPC Drag & Drop

Drag & Drop

You can take call numbers from

other applications to create connec-

tions. If the application supports

Drag & Drop, then mark the call

number with the mouse. Click on the

marked call number with the left

mouse key and pull it, while holding

the mouse key, onto OpenPhone IPC.

The transferred call number will now

be dialled.

Note: The connection will only be

created after picking up the receiver

or pressing the hands-free key respec-

tively.

Drag & Drop also functions with

names with which the

OpenPhone IPC’s telephone book is

search after transfer. The closest

matching entry will be marked.

Insert Insert call

number or name

from clipboard

V Insert call

number or name

from clipboard

Q Answering

machine On/Off

ERecording: Start/

Pause

S Recording: Stop

PRecording:

Playback/Pause

Ctrl Shift PC Key(s) (Alpha)

numeric

Phone Key(s) Comment

✔

Volume Settings OpenPhone IPC

Volume Settings

During the call state, when playing

back a recording or doing any other

actions that use the sound card, the

OpenPhone IPC temporarily modi-

fies the volume settings of the work-

place computer. This volume setting

is preset in the Options dialogue. On

completion of the action, the previ-

ous volume setting is restored.

Note: If during a call the volume or

microphone sensitive of the sound

card are changed, then this configu-

ration is saved for the OpenPhone IPC

and used for future calls.

Audio Functionality

In addition to the telephony func-

tionality, the OpenPhone IPC per-

mits the recording of calls and the

recording of audio e-mails. Further-

more the OpenPhone IPC can be

used as an answering machine.

The operation of these functions is

done via the three extra keys “Rec”,

“Stop” and “Play”.

The keys “Rec” and “Play” can, de-

pending on the operational state,

change to pause keys.

The function of the keys is depend-

ent on whether the answering ma-

chine has been activated or not. The

playback of answering machine

messages and recordings is also pos-

sible via Drag & Drop with an audio

file.

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DETEWE opencom 100 User manual

Brand: DETEWE

Model: opencom 100

Category: Mobile headsets

Type: User manual

This manual is also suitable for

OpenPhone IPC

Download PDF

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DETEWE opencom 100 User manual

This manual is also suitable for

DETEWE opencom 100 User manual

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