Server Upgrade Instructions
Digital Vision Network
5000 Series
Version 2.9, December, 2009
24-10248-129 Revision B
Copyright 2009
Johnson Controls, Inc.
All Rights Reserved
(805) 522-5555
www.johnsoncontrols.com
No part of this document may be reproduced without the prior permission of Johnson Controls, Inc.
These instructions are supplemental. Often they are supplemental to other manufacturer’s
documentation. Never discard other manufacturer’s documentation. Publications from Johnson
Controls, Inc. are not intended to duplicate nor replace other manufacturer’s documentation.
If this document is translated from the original English version by Johnson Controls, Inc., all
reasonable endeavors will be used to ensure the accuracy of translation. Johnson Controls, Inc.
shall not be liable for any translation errors contained herein or for incidental or consequential
damages in connection with the furnishing or use of this translated material.
24-10248-129 Rev. B 1
DVN 5000 Server Upgrade Instructions
This document contains confidential and proprietary information of Johnson Controls, Inc.
© 2009 Johnson Controls, Inc.
This document provides instructions for field upgrading the Digital Vision Network (DVN)
5000 Series server to software Release 2.9. The DVN 5000 may be upgraded using the DVN
System Upgrade Recovery USB Flash Drive or DVD provided in the following kit:
DVN-SYSFLASH-16
IMPORTANT NOTES
Information in this document is for Johnson Controls Branch office use only.
The instructions provided in this document should be performed only by a qualified
DVN technician (in Europe, technicians must be DVN-certified in case they need
to open the DVN’s case). Mishandling of the DVN by an unqualified or uncertified
individual resulting in damage to the system voids the DVN’s warranty.
To view a list of new features included in software Release 2.9, refer to the
DVN
5000 and 100-NET Series Version 2.9 Software Release Notes (Part Number
24-10318-29).
Another upgrade option is available that enables you to upgrade the DVN 5000
Rackmount by replacing the system drive, which may be easier when upgrading
DVN
5000 Rackmount units with a 5-bay RAID chassis. For more information,
refer to the DVN 5000 Series System Drive Replacement Instructions (Part Number
24-10129-98).
Desktop Models Only: Upgrading to software Release 2.9 on DVN 5000 Desktop
Series models results in a total loss of video data. Before proceeding with the
instructions in this document, save and export any important data to an external
storage device. See the DVN
5000 Series Software Installation and Configuration
Manual (Part Number 24-10248-5) and the DVN
5000 Series Software User
Manual (Part Number 24-10248-13) for instructions on saving and exporting video
footage.
If you are instructed to open the DVN during the upgrade process, unplug the
DVN
5000 from its power source (wall socket or UPS device) prior to opening the
unit.
During the installation procedure, you may observe an error message generated by
the sstore.exe process. This does not affect DVN operation and can be ignored.
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© 2009 Johnson Controls, Inc.
CONTACT INFORMATION
When you are prompted to obtain an authorization code during the upgrade process, or if you
require technical support assistance, contact the Johnson Controls Product Sales Team at
1-800-ASK-JNSN (1-800-275-5676) for 24-hour assistance in the USA, Technical Support
at 805-582-3117 (menu option 5) in the USA, or one of the following numbers for Europe:
+49 20 12 40 04 50
+33 6 72 99 49 66
Authorization codes may also be obtained by downloading the code generator
(maintenance.zip) from the following site:
ftp://cardkey:cardkey2000@ftp2.johnsoncontrols.com/cardkey-out/dvn_software/5000.v2.9/
Tools/
UPGRADE CHECKLIST
This section provides a checklist to help you quickly upgrade a DVN 5000 Series server to
software Release 2.9. The checklist provides only the essential steps required to upgrade the
DVN 5000 server’s software. Detailed upgrade instructions are covered elsewhere in this
document.
The checklist is intended only for qualified and experienced DVN technicians.
Before upgrading a DVN server with instructions in this section, you must have a
thorough understanding of the upgrade process. Mishandling of the DVN by an
unqualified or inexperienced individual resulting in damage to the system voids
the DVN’s warranty.
Getting Started
Unpack the equipment. See page 10.
Carefully inspect the equipment for damage as soon as you receive it. If the
contents of a container are damaged in any way, notify the carrier and your
Johnson Controls representative immediately. See page 10.
Increase the amount of RAM, if necessary. See “Installing the RAM Module(s)”
on page 3.
Rackmount Series Only: Determine whether or not you need to update the
DVN 5000 Rackmount Series server’s RAID controller BIOS during the DVN
software upgrade process. See page 14.
Verify that all coax cables are properly labeled, as you may need to disconnect
and then reconnect them, depending on the accessibility of the DVN. See
page 16.
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Rackmount Series Only: Verify that the status of each RAID drive is Normal
or Ready (for DVNs with a Broadcom® or Ciprico® RAID controller) or
Optimal (for DVNs with an Adaptec® RAID controller). See page 22.
Write down the current network settings, which you must reconfigure after
upgrading the DVN server software. (Setup>System Configuration>Network
Cards). See page 20.
Export the DVN configuration settings. (Setup>System Configuration>
Configuration Settings – Export). See page 20.
Rackmount Series Only: Delete the storage drive, but do not delete the
allocated disk space. (Setup>Storage Configuration). See page 23.
If applicable, disable Hyper-Threading on the Intel motherboard’s BIOS
configuration (DVN5016-L, DVN5016-M, DVN5008-L, and DVN5008-M
models only). See page 24.
Installing the RAM Module(s)
Required only if you plan to upgrade the DVN 5000 Rackmount Series server to
support more than 16 channels.
Determine the amount of RAM in your DVN 5000. (Setup>System
Configuration>Performance – Open). See page 17.
If the DVN has 1 GB of RAM, install the RAM module(s) to increase the total
amount of RAM to 2 GB. See page 13 and page 19.
1. Shut down the DVN 5000. See page 25. Then unplug the DVN 5000 from
its power source (wall socket or UPS device).
2. Remove the screws that secure the DVN’s top cover and set aside. Slide the
cover off to expose the DVN’s internal components.
3. Note connector keying and insert the two 512 MB RAM modules into slots
2 and 4. (RAM slots 1 and 3 are already populated with two 512 MB RAM
modules.)
4. Install the top cover on the DVN and secure with the screws previously set
aside.
5. Plug in the DVN 5000 to its power source (wall socket or UPS device).
6. Restart the DVN 5000 and verify that it successfully powers up and
launches the RemoteControl software.
RAID Controller BIOS Update and Configuration
Shut down the DVN 5000 server. See page 25.
If applicable, update the RAIDCore™ RAID controller BIOS (required only on
DVN 5000 Rackmount servers with a RAIDCore RAID controller). See page 14
and page 25.
1. Shut down the DVN. See page 25.
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2. DVNs with a BCM Motherboard Only: Insert the USB flash drive.
DVNs with an Intel® Motherboard Only: Insert the supplied floppy disk
into the DVN’s floppy drive.
3. Restart the DVN 5000 server.
4. DVNs with a BCM Motherboard Only: Enter the motherboard’s BIOS
configuration (Password: P001). Continue with steps
6-9.
5. DVNs with an Intel Motherboard Only: Follow the on-screen prompts to
update the RAIDCore RAID controller BIOS. Skip to the next check box.
6. Select the USB flash drive as the first Hard Disk Boot Priority.
7. Save and exit the BIOS configuration.
8. When prompted, press 1 on your keyboard to update the RAID controller
BIOS.
9. When prompted again, press 2 on your keyboard to quit.
10. When you see the command prompt, remove the USB flash drive.
11. Restart the DVN by pressing the power button on the front of the unit.
Rackmount Servers with a RAIDCore RAID Controller Only: If applicable,
configure the controller to boot even if the RAID is in a critical state. See
page 30.
1. Shut down and then restart the DVN.
2. During the initial boot sequence, press <CTRL-R> to enter the RAID
configuration.
3. Select Controller Options and press <Enter>.
4. Set the following fields to Off: Toggle Pause if Critical, Toggle Pause if
Offline, and Toggle Pause if Error.
5. Press the <Esc> key to save and exit the RAID configuration.
Rackmount Servers with a RAIDCore RAID Controller Only: If applicable,
enable Cache on the controller (not required if upgrading to Release 2.9). See
page 31.
1. Use RemoteControl’s System Maintenance feature to open Windows®
Explorer.
2. Access the following directory: C:\Program Files\RAIDCore\noproc
3. Run the bc_winraid.exe file. If the Service dialog box appears, click
Cancel.
4. In the left pane of the RAIDConsole window, expand the directory tree to
Controller Group>Array>RAID5 or RAID0 (depending on your current
RAID configuration).
5. Select RAID5 or RAID0 (depending on your current RAID configuration).
6. On the menu bar, select Array>Modify Cache Settings>Read + Write
Back Cache.
7. Close the RAIDConsole window and exit the Maintenance screen.
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Disk Drive Preparation (Rackmount Series Only)
Shut down the DVN. Wait 20 seconds after shutdown for the drives to stop
rotating. See page 30.
DVNs with External Data Drives: Disengage the drives in slots 0-3 from the
drive chassis, but do not remove them entirely. If the DVN has a 5-bay drive
chassis, do not disengage the system drive in slot 4. See page 34.
(Optional) DVNs with Internal Data Drives: Disconnect the internal data
drive cables. See page 35.
1. Unplug the DVN 5000 from its power source (wall socket or UPS device).
2. Remove the four screws that secure the top cover.
3. Contact Johnson Controls Technical Support for approval to cut the
warranty label (see
“Contact Information” on page 2).
4. Cut the warranty label and slide the cover off to expose the DVN’s internal
components.
5. Locate the two internal data drives.
6. Label the cables connected to the data drives (there are two cables per drive,
one data cable and one power cable).
7. Disconnect the data cables and power cables from the two internal data
drives. This may require you to remove the glue that helps secure the cables
to the drives.
Upgrading the DVN Server Software
Configure the DVN BIOS to boot using the DVD drive or USB Flash Drive.
See page 37.
1. If using the DVN’s internal DVD drive to install software Release 2.9,
insert the DVN System Upgrade Recovery DVD into the DVD drive. If the
DVN is currently shut down, restart it, wait until it completes the reboot
process, and then insert the DVD.
2. Shut down the DVN 5000. See page 25.
3. If using the DVN System Upgrade Recovery USB Flash Drive, connect it
to one of the DVN’s available USB ports.
If using an external USB-compatible DVD player, turn it on and connect
it to one of the DVN’s available USB ports. Then insert the DVN System
Upgrade Recovery DVD into the DVD drive.
4. Restart the DVN.
5. During the boot up process:
Rackmount Models with the BCM Motherboard: Press and hold the
<Del> key on your keyboard to enter the BIOS configuration. When
prompted to enter the BIOS password, enter P001 and press <Enter>.
Then continue with step
6.
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Rackmount Models with the Intel Motherboards: Press the <F2> key
on your keyboard to enter the BIOS configuration. When prompted to
enter the BIOS password, enter P001 and press <Enter>. Then skip to
step
7.
Desktop Models (ASUS® Motherboard): Press the <Del> key on your
keyboard to enter the BIOS configuration. When prompted to enter the
BIOS password, enter P001 and press <Enter>. Then skip to step
7.
6. BCM Motherboard: Use the arrow keys to select Advanced BIOS
Features and press <Enter>.
If you will use the DVN System Upgrade Recovery USB Flash Drive
to install software Release 2.9, select Hard Disk Boot Priority and
press <Enter>. Confirm that the USB flash device is the first device
from which the DVN will use to boot. If the USB flash device is not
listed in the first position, use the (+) and (-) keys on your keyboard’s
numeric keypad to move it to the first position. Then press <F10> to
save. Then skip to step
9.
If you will use the DVN’s internal DVD drive to install software
Release 2.9, select First Boot Device and press <Enter>. Use the arrow
keys to select the CDROM option and press <Enter>. Verify that the
CDROM option is selected as the First Boot Device. Then press <F10>
to save and <Esc> to exit. Then skip to step
8.
If you will use an external USB-compatible DVD drive to install
software Release 2.9, select First Boot Device and press <Enter>. Use
the arrow keys to select the USB-CDROM option and press <Enter>.
Verify that the USB-CDROM option is selected as the First Boot Device.
Then press <F10> to save and <Esc> to exit. Then skip to step
8.
7. Intel or ASUS Motherboard: Use the arrow keys to select the Boot menu.
If you will use the DVN’s internal DVD drive to install software
Release 2.9, select Boot Device Priority and press <Enter>. Verify that
the internal DVD drive is listed as the 1st Boot Device. If it is not listed
as the 1st Boot Device, select 1st Boot Device and press <Enter>. On
the Options pop-up menu, select the DVD drive and press <Enter>.
Then press <F10> to save and exit. Then continue with step
8.
If you will use an external USB-compatible DVD drive to install
software Release 2.9, select CDROM Drives and press <Enter>. Select
1st Drive and press <Enter>. On the Options pop-up menu, select the
external USB-compatible DVD drive and press <Enter>. Press <Esc>
to exit the screen. Then select Boot Device Priority and press <Enter>.
Verify that the external DVD drive is listed as the 1st Boot Device. If it is
not listed as the 1st Boot Device, select 1st Boot Device and press
<Enter>. On the Options pop-up menu, select the DVD drive and press
<Enter>. Then press <F10> to save and exit. Then continue with step
8.
8. Installing from System Upgrade Recovery DVD Only: When prompted
to boot from the DVD/CD player, press any key on your keyboard.
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When you receive the following network error message, click OK.
9. Wait approximately 5 minutes (if using the USB Flash Drive or an external
USB DVD drive) or 20 minutes (if using the internal DVD drive) until the
system provides a command prompt.
10. Type exi
t and then press <Enter>. The DVN will restart.
11. Once the system displays the BIOS screen, disconnect the USB Flash Drive
or external USB
DVD drive, if applicable. If you used the internal DVD
drive to install the software, remove the DVN System Upgrade Recovery
DVD from the DVD drive.
Select a
language and a video format. See page 45.
Select No each time you are prompted by Windows XP to reboot.
If the Files Needed dialog box appears requesting the bcraid.sys file, browse
and open the file from the following directory (see page 37):
C:\Program Files\RAIDCore\driver\bcraid\i386
Repeat if the system requests the bccfg.sys file.
Rackmount Series Only: Delete the storage drive, but do not delete the
allocated disk space. (Setup>Storage Configuration). See page 23.
Modify the disk drive letter if assigned to “D:” See page 46.
1. Access the O.S. Shell. (Setup>System Maintenance>O.S
. Shell – Open)
2. At the command prompt, enter c
ompmgmt.msc and press <Enter>.
3. In the left pane, select Disk Management.
4. In the right pane, verify if the letter “D:” is assigned to one of the drives in
the partit
ion.
If the letter “D:” is assigned to one of the drives in the partition, continue
with step 5.
If the letter “D:” is not assigned to one of drives in the partition, close
the Computer Management window, keep the DOS command window
open, and skip to the next check box.
5. Select the partition that has the drive assigned wit
h the letter “D:”.
6. From the menu bar, select Action>All T
asks>Change Drive Letter and
Paths.
7. Select drive D: and click Chan
ge.
8. Select the next available drive letter (E: or
F:) and click OK.
9. When prompted to confirm, click Ye
s.
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Run the Install.bat file and activate the DVN license. See page 49.
1. On the DOS command window, type cd install and press <Enter>.
2. Type Ins
tall.bat and press <Enter>. When prompted, press any key
to exit the O.S. Shell.
3. Exit the Maintenance screen. Then exit the Setup screen.
4. Shut down the DVN 5000 using the Shutdown button the Main screen
(see
page 25).
5. Restart the DVN and log on to the RemoteControl software.
6. Rackmount Seri
es Only: Delete the storage drive, but do not delete the
allocated disk space. (Setup>Storage Configuration). See page 23.
7. Access the O.S. Shell. (Setup>System Maintenance>O.S
. Shell – Open)
8. Type cd inst
all and press <Enter>.
9. Type Ins
tall.bat and press <Enter>.
10. When prompted, press any key to exit the O.S. Shell. Then e
xit the
Maintenance screen.
11. On the Setup>System Configuration screen, click Clear an
d Shutdown.
The Maintenance Authorization screen appears.
12. Enter an authorization code and click Ok. S
ee “Contact Information” on
page 2.
13. When the following warning message appears, click Ye
s . The DVN will
shut down.
14. Restart the DVN.
15. When prompted, select the language, accept the software license agreement,
an
d select the video format (NTSC or PAL). See page 45.
16. Log on to the RemoteControl software.
17. Rackmount Seri
es Only: Delete the storage drive, but do not delete the
allocated disk space. (Setup>Storage Configuration). See page 23.
18. On the Setup>System Configuration screen, click Upgra
de next to the
License field.
19. Contact a JCI Customer Service representative for a license key.
20. Enter the license key into the Key field and click OK.
21. Answer Ye
s to the message stating that the server may be restarted.
22. Click OK again. If the se
rver restarts, log on again and verify the DVN’s
license information is correct.
23. Access the O.S. Shell. (Setup>System Maintenance>O.S
. Shell – Open)
24. Type cd inst
all and press <Enter>.
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25. Type Install.bat and press <Enter>.
26. When prompted, press any key to exit the O.S. Shell. Then e
xit the
Maintenance screen.
27. On the Setup>System Configuration screen, click Clear an
d Shutdown.
The Maintenance Authorization screen appears.
28. Enter an authorization code and click Ok. S
ee “Contact Information” on
page 2.
29. When the following warning message appears, click Ye
s . The DVN will
shut down.
30. If applicable, reconnect the coax cables in the correct order before
continuing with the following instructions. For DVN 5000 Rackmount
Series models, do not reconnect the data drives at this time.
31. Restart the DVN.
32. When prompted, select the language, accept the software license agreement,
an
d select the video format (NTSC or PAL). See page 45.
Finalizing the Installation
Import the system configuration (DVN 5000 servers upgraded from software
Version 2.5 or higher only) (Setup>System Configuration>Configuration
Settings – Import). See page 54.
Configure the unit’s network settings. (Setup>System Configuration>Network
Cards). See page 56.
Some DVN servers may require you to configure the network settings directly
from the Windows XP® Embedded Operating System (OS). See page 56.
Rackmount Series Only: Reconnect the data drives. See page 59.
DVNs with a RAID Drive Chassis
1. Shut down the DVN 5000.
2. Press each RAID drive into the slot until is secured.
3. If you are using external storage via the DVN’
s SCSI port on the back of the
server, reconnect the cable to this port.
4. Restart the DVN and log onto RemoteControl.
DVNs with
out a RAID Drive Chassis
1. Shut down the DVN 5000. Then unplug
the DVN 5000 from its power
source (wall socket or UPS device).
2. Locate the two internal data drives
3. Locate the cables previously labeled that connect to the data drives (there
are two
cables per drive, one data cable and one power cable).
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4. Reconnect the data cables and power cables to the two internal data drives.
5. If you are using external storage via the DVN’s SCSI port on the back of the
server, reconnect the cable to this port.
6. Verify that all cables are securely connected and are not obstructing the
CPU fan.
7. Replace the top cover and secure it with the four screws previously set
aside.
8. Reconnect the DVN 5000 to its power source (wall socket).
9. Restart the DVN and log on to RemoteControl.
Rackmount Series Only: Import the storage drives See page 60.
1. In RemoteControl, navigate to the Setup>Storage Configuration screen.
2. Select a storage group in the left pane and click Import Disk.
3. Click Browse and separately select the drive you wish to import.
4. Click Ok. Click Ok on the Select Disk to Import screen.
5. Repeat steps 1-4 for all storage groups and drives previously deleted.
6. Play back video footage to verify that recorded video has not been lost.
Desktop Series Only: Create a new partition and storage drive. See page 62.
1. On the Setup>Storage Configuration screen, select the Devices tab.
2. Select the Not Used / Not Allocated partition for Disk 0.
3. Click New. The New Partition screen appears. Note the Volume Letter
assigned.
4. Keep the default settings and click Ok. Wait a few seconds for the system to
create the new partition. The system displays the newly created partition for
Disk 0.
5. Select the Disks tab. Click Add Disk.
6. Click the Browse button. Locate and select the newly created drive using
the Volume Letter from step
3.
7. Click Ok. The Actual Disk Allocation screen appears.
8. Click Ok. The newly added disk appears for Storage Group 1. The DVN
will start recording in approximately 5 minutes.
UNPACKING THE EQUIPMENT (PACKAGE CONTENTS)
Carefully inspect the shipping container as soon as you receive it (with the delivery agent
present). Some shipping companies want to have an agent present when a damaged container
is opened. If a container is damaged, open it immediately, inspect the contents, and have the
agent make note on the shipping document. Check the purchase order against the packing
slips to ensure the order is complete. If the contents of a container are damaged in any way,
notify the carrier and your Johnson Controls representative immediately. Report any
discrepancies to your Johnson Controls representative. Save the packing materials for
possible return shipments.
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Depending on the DVN 5000 type and motherboard manufacturer, you will use the DVN
System Upgrade Recovery USB Flash Drive or the DVD to upgrade the DVN to Release 2.9.
See
Table 2.
See “Determining the Motherboard Manufacturer (Rackmount Only)” on page 11.
DETERMINING THE MOTHERBOARD MANUFACTURER
(R
ACKMOUNT ONLY)
Follow the instructions in this section to determine whether your DVN 5000 Rackmount has
a BCM or Intel motherboard.
NOTE
Johnson Controls has been shipping new DVN 5000 units with the BCM
motherboard since January, 2007.
To determine whether your DVN 5000 Rackmount Series server has
a BCM or Intel motherboard:
1. On the back of the DVN, verify the number of network ports. See Figure 1.
Table 1: Package Contents (Software Upgrade Kit)
Product Code Description
DVN-SYSFLASH-16
DVN System Upgrade Recovery USB Flash Drive, which includes
DVN server and client software and documentation for Release 2.9
DVN 2.9 System Upgrade Recovery DVD
Johnson Controls USB flash drive with an updated DVN RAIDCore
RAID controller BIOS
Johnson Controls 1.44” floppy disk with an updated DVN RAIDCore
RAID controller BIOS
DVN 5000 Series Server Upgrade Instructions
Table 2: USB Flash Drive or DVD Upgrade Determination
DVN Type Motherboard Use USB Flash Drive or DVD for Server Upgrade
Rackmount BCM Flash Drive
Intel DVD
Desktop n/a Either (Flash Drive Recommended)
Figure 1: Determining the Motherboard Manufacturer
If the DVN has two network ports, your
DVN has a BCM motherboard.
If the DVN has one network port, your DVN
has an Intel motherboard.
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You may also determine whether your DVN 5000 has a BCM or Intel
motherboard by performing the following instructions:
2. On the RemoteControl Main screen, click the Shu
tdown button.
The Shutdown button only appears when runn
ing RemoteControl locally at
the server.
3. Wait 1 minute after the DVN has shut down and then restart it.
If you see the old Johnson Controls logo (see below) during the initial
boot sequence, your DVN 5000 server has a BCM motherboard.
If you do not see the old Johnson Controls logo during the initial boot
sequence, your DVN 5000 has an Intel motherboard.
NOTE
New DVN 5000s with BCM main boards shipped from the factory will
display the new Johnson Controls logo.
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REQUIRED EQUIPMENT (NOT INCLUDED IN SOFTWARE
U
PGRADE KIT) FOR RACKMOUNT MODELS
The following equipment is required to complete the upgrade on a DVN 5000 Rackmount
Series server:
Keyboard
USB-compatible DVD drive
1
(HP® 1040, LG® GSA-E10L, Sony® DRX-830U,
or Lite-On® SHW-160P6S recommended) for DVNs with an Intel motherboard
NOTE
Using the internal DVD drive to upgrade the DVN 5000 takes
approximately 15 minutes longer than using an external USB-compatible
DVD drive.
Two 512 MB DDR400 SDRAM modules
2
– may be ordered through Johnson
Controls using part number DVN-MEM (order two DVN-MEMs to equal 1 GB of
additional RAM)
We strongly recommend ordering a spare DVN 5000 system drive in the event the DVN
system fails during the upgrade process. (We recommend ordering one system drive per
branch, so it is readily available should you need one).
To order a spare system drive, place an order via the Advanced Order Management System
(AOMS) or contact your Johnson Controls Customer Success Center Representative at
1-800-ASK-JNSN (1-800-275-5676). For information on replacing the DVN’s system drive,
refer to the DVN
5000 Series System Drive Replacement Instructions (Part Number
24-10129-98).
REQUIRED EQUIPMENT (NOT INCLUDED IN SOFTWARE
U
PGRADE KIT) FOR DESKTOP MODELS
The following equipment is required to complete the upgrade on a DVN 5000 Desktop
Series server:
Keyboard
We strongly recommend ordering a spare DVN 5000 hard drive in the event the DVN system
fails during the upgrade process. (We recommend ordering one system drive per branch, so it
is readily available should you need one).
1. Required only if you are upgrading the DVN 5000 using the DVN 2.9 System Upgrade
Recovery DVD and the DVN does not have an internal DVD drive.
2. Required only if your DVN 5000 Rackmount Series model will support more than 16
channels and the DVN has 1 GB of RAM.
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To order a spare hard drive, place an order via the Advanced Order Management System
(AOMS) or contact your Johnson Controls Customer Success Center Representative at
1-800-ASK-JNSN (1-800-275-5676). For information on replacing the DVN’s system drive,
refer to the DVN
5000 Series System Drive Replacement Instructions (Part Number
24-10129-98).
RAID CONTROLLER BIOS UPDATE DETERMINATION
(R
ACKMOUNT SERIES ONLY)
Use the information in this section to help determine whether or not you need to update the
DVN 5000 Rackmount Series server’s RAID controller BIOS during the DVN software
upgrade process.
NOTE
If you are upgrading a DVN 5000 Desktop Series server, this section does
not apply. Skip to “Preparation” on page 16.
Consider the following before proceeding:
Who is the DVN RAID controller’s manufacturer?
The DVN has either a Broadcom (or Ciprico) RAIDCore RAID controller or an Adaptec
RAID controller. See
“Determining the RAID Controller Manufacturer” on page 15.
If the DVN has a Broadcom (or Ciprico) RAIDCore RAID controller, you must
update the RAIDCore RAID controller BIOS. Go to the next question to determine
the update method.
If the DVN has an Adaptec RAID controller, you do not have to update the RAID
controller’s BIOS.
Who is the DVN motherboard’s manufacturer?
The DVN has either a BCM or Intel motherboard. If you do not know which one is installed
on the DVN, see
“Determining the Motherboard Manufacturer (Rackmount Only)” on
page 11.
If the DVN has a BCM motherboard, you will need the Johnson Controls USB
flash drive (included in kit) to update the RAID controller BIOS.
If the DVN has an Intel motherboard, you will need the Johnson Controls 1.44”
floppy disk (included in kit) to update the RAID controller BIOS.
Table 3: RAID Controller Update Determination
RAID
Controller
Motherboard
Update RAID Controller
BIOS?
Use USB Flash Drive
1
or
Floppy Disk
RAIDCore BCM Yes USB Flash Drive
RAIDCore Intel Yes Floppy Disk
Server Upgrade Instructions DVN 5000 Series
24-10248-129 Rev. B 15
This document contains confidential and proprietary information of Johnson Controls, Inc.
© 2009 Johnson Controls, Inc.
Determining the RAID Controller Manufacturer
Follow the instructions in this section to determine the RAID controller
manufacturer.
T
o determine the RAID controller manufacturer:
1. On the Main screen, click Shutdown.
The Shutdown
button only appears when running RemoteControl locally at
the server.
2. Click Ye
s when the warning message appears.
3. Once the DVN has shut down, restart it.
4. During the initial boot sequence, information about th
e RAID controller
manufacturer appears:
The previous screen capture shows a DVN with a Broadcom RAIDCore
RAID controller.
The previous screen capture shows a DVN with a Ciprico RAIDCore
RAID controller.
Adaptec n/a No n/a
1. Do not confuse this flash drive with the DVN System Upgrade Recovery USB Flash Drive
used to upgrade the DVN 5000 software.
Table 3: RAID Controller Update Determination
RAID
Controller
Motherboard
Update RAID Controller
BIOS?
Use USB Flash Drive
1
or
Floppy Disk
DVN 5000 Series Server Upgrade Instructions
16 24-10248-129 Rev. B
This document contains confidential and proprietary information of Johnson Controls, Inc.
© 2009 Johnson Controls, Inc.
The previous screen capture shows a DVN with an Adaptec RAID
controller.
PREPARATION
Perform the following series of preparatory steps:
Increase the amount of RAM in the DVN 5000 Rackmount, if necessary
1
(see
page 17).
Verify that all coax cables are properly labeled, as you may need to disconnect and
then reconnect them, depending on the accessibility of the DVN.
Write down the current network settings, which you must reconfigure after
upgrading the DVN server software (see page 20).
Export the DVN configuration settings (see page 20).
(Rackmount Only) Verify that the status of each RAID drive is Normal or Ready
(for DVNs with a Broadcom or Ciprico RAID controller) or Optimal (for DVNs
with an Adaptec RAID controller) (see page 22).
Delete the storage drive, but do not delete the allocated disk space (DVN 5000
Rackmount Series models only) (see page 23).
Disable Hyper-Threading (DVN5016-L, DVN5016-M, DVN5008-L, and
DVN5008-M models only) (see page 24).
Shut down the DVN 5000 server (see page 25).
1. Required only on DVN 5000 Rackmount Series servers that will support more than 16
channels and the DVN has 1 GB of RAM.
Server Upgrade Instructions DVN 5000 Series
24-10248-129 Rev. B 17
This document contains confidential and proprietary information of Johnson Controls, Inc.
© 2009 Johnson Controls, Inc.
Update the Rackmount Series server’s RAIDCore RAID controller BIOS, if
applicable (see
page 25).
Configure the RAIDCore RAID controller
1
(see page 30)
Disengage the RAID data drives from the RAID chassis (for DVN 5000
Rackmount Series models with external data drives) (see
page 34).
Disconnect the internal data drive cables (optional for DVN 5000 Rackmount
Series models with internal data drives) (see
page 35).
Print a copy of the DVN 5000 Release 2.9 Software Release Notes (Part Number
24-10318-29), which is available on the DVN System Upgrade Recovery USB
Flash Drive – you will need to update the DVN 5000 clients after upgrading the
DVN 5000 server(s).
NOTE
Whenever the instructions in this document ask you to log in to the
software, log in using the Admin account.
Increasing the Amount of RAM in the DVN 5000 Rackmount
You must increase the amount of RAM in the DVN 5000 Rackmount only if the
server has 1 GB of RAM and you plan to upgrade the DVN to support more than 16
channels. In this case, install two 512 MB RAM modules to increase the total
amount of RAM to 2 GB.
For RAM module specifications, see “Required Equipment (Not Included in
Software Upgrade Kit) for Rackmount Models” on page 13.
Determining the Amount of RAM in the DVN 5000
Follow the steps in this section if you do not know the current amount of RAM in
the DVN 5000.
To determine the amount of RAM in your DVN 5000:
1. Restart the DVN and log on to the RemoteControl software.
2. On the Main screen, click Setup.
3. On the Setup screen, click System.
4. On the Setup>System Configuration screen, click Open next to
Performance.
1. Required only for DVN 5000 Rackmount Series models with a RAIDCore RAID controller
(see “Determining the RAID Controller Manufacturer” on page 15).
DVN 5000 Series Server Upgrade Instructions
18 24-10248-129 Rev. B
This document contains confidential and proprietary information of Johnson Controls, Inc.
© 2009 Johnson Controls, Inc.
The System performance screen appears.
5. If the Total Physical Memory is approximately 1000 MB, then the DVN
has 1 GB of RAM. If you need to increase the amount of RAM to 2 GB, see
“Installing the RAM Modu
le(s)” on page 19.
6. If the T
otal Physical Memory is approximately 2000 MB, then the DVN
has 2 GB of RAM. You are not required to increase the amount of RAM.
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