Johnson Controls DVN 5000 Series Upgrade Instructions

Server Upgrade Instructions

Digital Vision Network

5000 Series

Version 2.9, December, 2009

24-10248-129 Revision B

Johnson Controls, Inc.

(805) 522-5555

www.johnsoncontrols.com

No part of this document may be reproduced without the prior permission of Johnson Controls, Inc.

These instructions are supplemental. Often they are supplemental to other manufacturer’s

documentation. Never discard other manufacturer’s documentation. Publications from Johnson

Controls, Inc. are not intended to duplicate nor replace other manufacturer’s documentation.

If this document is translated from the original English version by Johnson Controls, Inc., all

reasonable endeavors will be used to ensure the accuracy of translation. Johnson Controls, Inc.

shall not be liable for any translation errors contained herein or for incidental or consequential

damages in connection with the furnishing or use of this translated material.

24-10248-129 Rev. B 1

DVN 5000 Server Upgrade Instructions

This document contains confidential and proprietary information of Johnson Controls, Inc.

This document provides instructions for field upgrading the Digital Vision Network (DVN)

5000 Series server to software Release 2.9. The DVN 5000 may be upgraded using the DVN

System Upgrade Recovery USB Flash Drive or DVD provided in the following kit:

 DVN-SYSFLASH-16

IMPORTANT NOTES

 Information in this document is for Johnson Controls Branch office use only.

 The instructions provided in this document should be performed only by a qualified

DVN technician (in Europe, technicians must be DVN-certified in case they need

to open the DVN’s case). Mishandling of the DVN by an unqualified or uncertified

individual resulting in damage to the system voids the DVN’s warranty.

 To view a list of new features included in software Release 2.9, refer to the

DVN

5000 and 100-NET Series Version 2.9 Software Release Notes (Part Number

24-10318-29).

 Another upgrade option is available that enables you to upgrade the DVN 5000

Rackmount by replacing the system drive, which may be easier when upgrading

DVN

5000 Rackmount units with a 5-bay RAID chassis. For more information,

refer to the DVN 5000 Series System Drive Replacement Instructions (Part Number

24-10129-98).

 Desktop Models Only: Upgrading to software Release 2.9 on DVN 5000 Desktop

Series models results in a total loss of video data. Before proceeding with the

instructions in this document, save and export any important data to an external

storage device. See the DVN

5000 Series Software Installation and Configuration

Manual (Part Number 24-10248-5) and the DVN

5000 Series Software User

Manual (Part Number 24-10248-13) for instructions on saving and exporting video

footage.

 If you are instructed to open the DVN during the upgrade process, unplug the

DVN

5000 from its power source (wall socket or UPS device) prior to opening the

unit.

 During the installation procedure, you may observe an error message generated by

the sstore.exe process. This does not affect DVN operation and can be ignored.

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This document contains confidential and proprietary information of Johnson Controls, Inc.

CONTACT INFORMATION

When you are prompted to obtain an authorization code during the upgrade process, or if you

require technical support assistance, contact the Johnson Controls Product Sales Team at

1-800-ASK-JNSN (1-800-275-5676) for 24-hour assistance in the USA, Technical Support

at 805-582-3117 (menu option 5) in the USA, or one of the following numbers for Europe:

 +49 20 12 40 04 50

 +33 6 72 99 49 66

Authorization codes may also be obtained by downloading the code generator

(maintenance.zip) from the following site:

ftp://cardkey:cardkey2000@ftp2.johnsoncontrols.com/cardkey-out/dvn_software/5000.v2.9/

Tools/

UPGRADE CHECKLIST

This section provides a checklist to help you quickly upgrade a DVN 5000 Series server to

software Release 2.9. The checklist provides only the essential steps required to upgrade the

DVN 5000 server’s software. Detailed upgrade instructions are covered elsewhere in this

document.

The checklist is intended only for qualified and experienced DVN technicians.

Before upgrading a DVN server with instructions in this section, you must have a

thorough understanding of the upgrade process. Mishandling of the DVN by an

unqualified or inexperienced individual resulting in damage to the system voids

the DVN’s warranty.

Getting Started

 Unpack the equipment. See page 10.

 Carefully inspect the equipment for damage as soon as you receive it. If the

contents of a container are damaged in any way, notify the carrier and your

Johnson Controls representative immediately. See page 10.

 Increase the amount of RAM, if necessary. See “Installing the RAM Module(s)”

on page 3.

 Rackmount Series Only: Determine whether or not you need to update the

DVN 5000 Rackmount Series server’s RAID controller BIOS during the DVN

software upgrade process. See page 14.

 Verify that all coax cables are properly labeled, as you may need to disconnect

and then reconnect them, depending on the accessibility of the DVN. See

page 16.

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 Rackmount Series Only: Verify that the status of each RAID drive is Normal

or Ready (for DVNs with a Broadcom® or Ciprico® RAID controller) or

Optimal (for DVNs with an Adaptec® RAID controller). See page 22.

 Write down the current network settings, which you must reconfigure after

upgrading the DVN server software. (Setup>System Configuration>Network

Cards). See page 20.

 Export the DVN configuration settings. (Setup>System Configuration>

Configuration Settings – Export). See page 20.

 Rackmount Series Only: Delete the storage drive, but do not delete the

allocated disk space. (Setup>Storage Configuration). See page 23.

 If applicable, disable Hyper-Threading on the Intel motherboard’s BIOS

configuration (DVN5016-L, DVN5016-M, DVN5008-L, and DVN5008-M

models only). See page 24.

Installing the RAM Module(s)

Required only if you plan to upgrade the DVN 5000 Rackmount Series server to

support more than 16 channels.

 Determine the amount of RAM in your DVN 5000. (Setup>System

Configuration>Performance – Open). See page 17.

 If the DVN has 1 GB of RAM, install the RAM module(s) to increase the total

amount of RAM to 2 GB. See page 13 and page 19.

1. Shut down the DVN 5000. See page 25. Then unplug the DVN 5000 from

its power source (wall socket or UPS device).

2. Remove the screws that secure the DVN’s top cover and set aside. Slide the

cover off to expose the DVN’s internal components.

3. Note connector keying and insert the two 512 MB RAM modules into slots

2 and 4. (RAM slots 1 and 3 are already populated with two 512 MB RAM

modules.)

4. Install the top cover on the DVN and secure with the screws previously set

aside.

5. Plug in the DVN 5000 to its power source (wall socket or UPS device).

6. Restart the DVN 5000 and verify that it successfully powers up and

launches the RemoteControl software.

RAID Controller BIOS Update and Configuration

 Shut down the DVN 5000 server. See page 25.

 If applicable, update the RAIDCore™ RAID controller BIOS (required only on

DVN 5000 Rackmount servers with a RAIDCore RAID controller). See page 14

and page 25.

1. Shut down the DVN. See page 25.

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2. DVNs with a BCM Motherboard Only: Insert the USB flash drive.

DVNs with an Intel® Motherboard Only: Insert the supplied floppy disk

into the DVN’s floppy drive.

3. Restart the DVN 5000 server.

4. DVNs with a BCM Motherboard Only: Enter the motherboard’s BIOS

configuration (Password: P001). Continue with steps

6-9.

5. DVNs with an Intel Motherboard Only: Follow the on-screen prompts to

update the RAIDCore RAID controller BIOS. Skip to the next check box.

6. Select the USB flash drive as the first Hard Disk Boot Priority.

7. Save and exit the BIOS configuration.

8. When prompted, press 1 on your keyboard to update the RAID controller

BIOS.

9. When prompted again, press 2 on your keyboard to quit.

10. When you see the command prompt, remove the USB flash drive.

11. Restart the DVN by pressing the power button on the front of the unit.

 Rackmount Servers with a RAIDCore RAID Controller Only: If applicable,

configure the controller to boot even if the RAID is in a critical state. See

page 30.

1. Shut down and then restart the DVN.

2. During the initial boot sequence, press <CTRL-R> to enter the RAID

configuration.

3. Select Controller Options and press <Enter>.

4. Set the following fields to Off: Toggle Pause if Critical, Toggle Pause if

Offline, and Toggle Pause if Error.

5. Press the <Esc> key to save and exit the RAID configuration.

 Rackmount Servers with a RAIDCore RAID Controller Only: If applicable,

enable Cache on the controller (not required if upgrading to Release 2.9). See

page 31.

1. Use RemoteControl’s System Maintenance feature to open Windows®

Explorer.

2. Access the following directory: C:\Program Files\RAIDCore\noproc

3. Run the bc_winraid.exe file. If the Service dialog box appears, click

Cancel.

4. In the left pane of the RAIDConsole window, expand the directory tree to

Controller Group>Array>RAID5 or RAID0 (depending on your current

RAID configuration).

5. Select RAID5 or RAID0 (depending on your current RAID configuration).

6. On the menu bar, select Array>Modify Cache Settings>Read + Write

Back Cache.

7. Close the RAIDConsole window and exit the Maintenance screen.

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Disk Drive Preparation (Rackmount Series Only)

 Shut down the DVN. Wait 20 seconds after shutdown for the drives to stop

rotating. See page 30.

 DVNs with External Data Drives: Disengage the drives in slots 0-3 from the

drive chassis, but do not remove them entirely. If the DVN has a 5-bay drive

chassis, do not disengage the system drive in slot 4. See page 34.

 (Optional) DVNs with Internal Data Drives: Disconnect the internal data

drive cables. See page 35.

1. Unplug the DVN 5000 from its power source (wall socket or UPS device).

2. Remove the four screws that secure the top cover.

3. Contact Johnson Controls Technical Support for approval to cut the

warranty label (see

“Contact Information” on page 2).

4. Cut the warranty label and slide the cover off to expose the DVN’s internal

components.

5. Locate the two internal data drives.

6. Label the cables connected to the data drives (there are two cables per drive,

one data cable and one power cable).

7. Disconnect the data cables and power cables from the two internal data

drives. This may require you to remove the glue that helps secure the cables

to the drives.

Upgrading the DVN Server Software

 Configure the DVN BIOS to boot using the DVD drive or USB Flash Drive.

See page 37.

1. If using the DVN’s internal DVD drive to install software Release 2.9,

insert the DVN System Upgrade Recovery DVD into the DVD drive. If the

DVN is currently shut down, restart it, wait until it completes the reboot

process, and then insert the DVD.

2. Shut down the DVN 5000. See page 25.

3. If using the DVN System Upgrade Recovery USB Flash Drive, connect it

to one of the DVN’s available USB ports.

If using an external USB-compatible DVD player, turn it on and connect

it to one of the DVN’s available USB ports. Then insert the DVN System

Upgrade Recovery DVD into the DVD drive.

4. Restart the DVN.

5. During the boot up process:

 Rackmount Models with the BCM Motherboard: Press and hold the

<Del> key on your keyboard to enter the BIOS configuration. When

prompted to enter the BIOS password, enter P001 and press <Enter>.

Then continue with step

6.

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 Rackmount Models with the Intel Motherboards: Press the <F2> key

on your keyboard to enter the BIOS configuration. When prompted to

enter the BIOS password, enter P001 and press <Enter>. Then skip to

step

7.

 Desktop Models (ASUS® Motherboard): Press the <Del> key on your

keyboard to enter the BIOS configuration. When prompted to enter the

BIOS password, enter P001 and press <Enter>. Then skip to step

7.

6. BCM Motherboard: Use the arrow keys to select Advanced BIOS

Features and press <Enter>.

 If you will use the DVN System Upgrade Recovery USB Flash Drive

to install software Release 2.9, select Hard Disk Boot Priority and

press <Enter>. Confirm that the USB flash device is the first device

from which the DVN will use to boot. If the USB flash device is not

listed in the first position, use the (+) and (-) keys on your keyboard’s

numeric keypad to move it to the first position. Then press <F10> to

save. Then skip to step

9.

 If you will use the DVN’s internal DVD drive to install software 

Release 2.9, select First Boot Device and press <Enter>. Use the arrow

keys to select the CDROM option and press <Enter>. Verify that the

CDROM option is selected as the First Boot Device. Then press <F10>

to save and <Esc> to exit. Then skip to step

8.

 If you will use an external USB-compatible DVD drive to install

software Release 2.9, select First Boot Device and press <Enter>. Use

the arrow keys to select the USB-CDROM option and press <Enter>.

Verify that the USB-CDROM option is selected as the First Boot Device.

Then press <F10> to save and <Esc> to exit. Then skip to step

8.

7. Intel or ASUS Motherboard: Use the arrow keys to select the Boot menu.

 If you will use the DVN’s internal DVD drive to install software 

Release 2.9, select Boot Device Priority and press <Enter>. Verify that

the internal DVD drive is listed as the 1st Boot Device. If it is not listed

as the 1st Boot Device, select 1st Boot Device and press <Enter>. On

the Options pop-up menu, select the DVD drive and press <Enter>.

Then press <F10> to save and exit. Then continue with step

8.

 If you will use an external USB-compatible DVD drive to install

software Release 2.9, select CDROM Drives and press <Enter>. Select

1st Drive and press <Enter>. On the Options pop-up menu, select the

external USB-compatible DVD drive and press <Enter>. Press <Esc>

to exit the screen. Then select Boot Device Priority and press <Enter>.

Verify that the external DVD drive is listed as the 1st Boot Device. If it is

not listed as the 1st Boot Device, select 1st Boot Device and press

<Enter>. On the Options pop-up menu, select the DVD drive and press

<Enter>. Then press <F10> to save and exit. Then continue with step

8.

8. Installing from System Upgrade Recovery DVD Only: When prompted

to boot from the DVD/CD player, press any key on your keyboard.

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When you receive the following network error message, click OK.

9. Wait approximately 5 minutes (if using the USB Flash Drive or an external

USB DVD drive) or 20 minutes (if using the internal DVD drive) until the

system provides a command prompt.

10. Type exi

t and then press <Enter>. The DVN will restart.

11. Once the system displays the BIOS screen, disconnect the USB Flash Drive

or external USB

DVD drive, if applicable. If you used the internal DVD

drive to install the software, remove the DVN System Upgrade Recovery

DVD from the DVD drive.

 Select a

language and a video format. See page 45.

 Select No each time you are prompted by Windows XP to reboot.

 If the Files Needed dialog box appears requesting the bcraid.sys file, browse

and open the file from the following directory (see page 37):

C:\Program Files\RAIDCore\driver\bcraid\i386

Repeat if the system requests the bccfg.sys file.

 Rackmount Series Only: Delete the storage drive, but do not delete the

allocated disk space. (Setup>Storage Configuration). See page 23.

 Modify the disk drive letter if assigned to “D:” See page 46.

1. Access the O.S. Shell. (Setup>System Maintenance>O.S

. Shell – Open)

2. At the command prompt, enter c

ompmgmt.msc and press <Enter>.

3. In the left pane, select Disk Management.

4. In the right pane, verify if the letter “D:” is assigned to one of the drives in

the partit

ion.

 If the letter “D:” is assigned to one of the drives in the partition, continue

with step 5.

 If the letter “D:” is not assigned to one of drives in the partition, close

the Computer Management window, keep the DOS command window

open, and skip to the next check box.

5. Select the partition that has the drive assigned wit

h the letter “D:”.

6. From the menu bar, select Action>All T

asks>Change Drive Letter and

Paths.

7. Select drive D: and click Chan

ge.

8. Select the next available drive letter (E: or

F:) and click OK.

9. When prompted to confirm, click Ye

s.

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 Run the Install.bat file and activate the DVN license. See page 49.

1. On the DOS command window, type cd install and press <Enter>.

2. Type Ins

tall.bat and press <Enter>. When prompted, press any key

to exit the O.S. Shell.

3. Exit the Maintenance screen. Then exit the Setup screen.

4. Shut down the DVN 5000 using the Shutdown button the Main screen

(see

page 25).

5. Restart the DVN and log on to the RemoteControl software.

6. Rackmount Seri

es Only: Delete the storage drive, but do not delete the

allocated disk space. (Setup>Storage Configuration). See page 23.

7. Access the O.S. Shell. (Setup>System Maintenance>O.S

. Shell – Open)

8. Type cd inst

all and press <Enter>.

9. Type Ins

tall.bat and press <Enter>.

10. When prompted, press any key to exit the O.S. Shell. Then e

xit the

Maintenance screen.

11. On the Setup>System Configuration screen, click Clear an

d Shutdown.

The Maintenance Authorization screen appears.

12. Enter an authorization code and click Ok. S

ee “Contact Information” on

page 2.

13. When the following warning message appears, click Ye

s . The DVN will

shut down.

14. Restart the DVN.

15. When prompted, select the language, accept the software license agreement,

an

d select the video format (NTSC or PAL). See page 45.

16. Log on to the RemoteControl software.

17. Rackmount Seri

es Only: Delete the storage drive, but do not delete the

allocated disk space. (Setup>Storage Configuration). See page 23.

18. On the Setup>System Configuration screen, click Upgra

de next to the

License field.

19. Contact a JCI Customer Service representative for a license key.

20. Enter the license key into the Key field and click OK.

21. Answer Ye

s to the message stating that the server may be restarted.

22. Click OK again. If the se

rver restarts, log on again and verify the DVN’s

license information is correct.

23. Access the O.S. Shell. (Setup>System Maintenance>O.S

. Shell – Open)

24. Type cd inst

all and press <Enter>.

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25. Type Install.bat and press <Enter>.

26. When prompted, press any key to exit the O.S. Shell. Then e

xit the

Maintenance screen.

27. On the Setup>System Configuration screen, click Clear an

d Shutdown.

The Maintenance Authorization screen appears.

28. Enter an authorization code and click Ok. S

ee “Contact Information” on

page 2.

29. When the following warning message appears, click Ye

s . The DVN will

shut down.

30. If applicable, reconnect the coax cables in the correct order before

continuing with the following instructions. For DVN 5000 Rackmount

Series models, do not reconnect the data drives at this time.

31. Restart the DVN.

32. When prompted, select the language, accept the software license agreement,

an

d select the video format (NTSC or PAL). See page 45.

Finalizing the Installation

 Import the system configuration (DVN 5000 servers upgraded from software

Version 2.5 or higher only) (Setup>System Configuration>Configuration

Settings – Import). See page 54.

 Configure the unit’s network settings. (Setup>System Configuration>Network

Cards). See page 56.

Some DVN servers may require you to configure the network settings directly

from the Windows XP® Embedded Operating System (OS). See page 56.

 Rackmount Series Only: Reconnect the data drives. See page 59.

DVNs with a RAID Drive Chassis

1. Shut down the DVN 5000.

2. Press each RAID drive into the slot until is secured.

3. If you are using external storage via the DVN’

s SCSI port on the back of the

server, reconnect the cable to this port.

4. Restart the DVN and log onto RemoteControl.

DVNs with

out a RAID Drive Chassis

1. Shut down the DVN 5000. Then unplug

the DVN 5000 from its power

source (wall socket or UPS device).

2. Locate the two internal data drives

3. Locate the cables previously labeled that connect to the data drives (there

are two

cables per drive, one data cable and one power cable).

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4. Reconnect the data cables and power cables to the two internal data drives.

5. If you are using external storage via the DVN’s SCSI port on the back of the

server, reconnect the cable to this port.

6. Verify that all cables are securely connected and are not obstructing the

CPU fan.

7. Replace the top cover and secure it with the four screws previously set

aside.

8. Reconnect the DVN 5000 to its power source (wall socket).

9. Restart the DVN and log on to RemoteControl.

 Rackmount Series Only: Import the storage drives See page 60.

1. In RemoteControl, navigate to the Setup>Storage Configuration screen.

2. Select a storage group in the left pane and click Import Disk.

3. Click Browse and separately select the drive you wish to import.

4. Click Ok. Click Ok on the Select Disk to Import screen.

5. Repeat steps 1-4 for all storage groups and drives previously deleted.

6. Play back video footage to verify that recorded video has not been lost.

 Desktop Series Only: Create a new partition and storage drive. See page 62.

1. On the Setup>Storage Configuration screen, select the Devices tab.

2. Select the Not Used / Not Allocated partition for Disk 0.

3. Click New. The New Partition screen appears. Note the Volume Letter

assigned.

4. Keep the default settings and click Ok. Wait a few seconds for the system to

create the new partition. The system displays the newly created partition for

Disk 0.

5. Select the Disks tab. Click Add Disk.

6. Click the Browse button. Locate and select the newly created drive using

the Volume Letter from step

3.

7. Click Ok. The Actual Disk Allocation screen appears.

8. Click Ok. The newly added disk appears for Storage Group 1. The DVN

will start recording in approximately 5 minutes.

UNPACKING THE EQUIPMENT (PACKAGE CONTENTS)

Carefully inspect the shipping container as soon as you receive it (with the delivery agent

present). Some shipping companies want to have an agent present when a damaged container

is opened. If a container is damaged, open it immediately, inspect the contents, and have the

agent make note on the shipping document. Check the purchase order against the packing

slips to ensure the order is complete. If the contents of a container are damaged in any way,

notify the carrier and your Johnson Controls representative immediately. Report any

discrepancies to your Johnson Controls representative. Save the packing materials for

possible return shipments.

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Depending on the DVN 5000 type and motherboard manufacturer, you will use the DVN

System Upgrade Recovery USB Flash Drive or the DVD to upgrade the DVN to Release 2.9.

See

Table 2.

See “Determining the Motherboard Manufacturer (Rackmount Only)” on page 11.

DETERMINING THE MOTHERBOARD MANUFACTURER

(R

ACKMOUNT ONLY)

Follow the instructions in this section to determine whether your DVN 5000 Rackmount has

a BCM or Intel motherboard.

NOTE

Johnson Controls has been shipping new DVN 5000 units with the BCM

motherboard since January, 2007.

 To determine whether your DVN 5000 Rackmount Series server has

a BCM or Intel motherboard:

1. On the back of the DVN, verify the number of network ports. See Figure 1.

Table 1: Package Contents (Software Upgrade Kit)

Product Code Description

DVN-SYSFLASH-16

 DVN System Upgrade Recovery USB Flash Drive, which includes

DVN server and client software and documentation for Release 2.9

 DVN 2.9 System Upgrade Recovery DVD

 Johnson Controls USB flash drive with an updated DVN RAIDCore

RAID controller BIOS

 Johnson Controls 1.44” floppy disk with an updated DVN RAIDCore

RAID controller BIOS

 DVN 5000 Series Server Upgrade Instructions

Table 2: USB Flash Drive or DVD Upgrade Determination

DVN Type Motherboard Use USB Flash Drive or DVD for Server Upgrade

Rackmount BCM Flash Drive

Intel DVD

Desktop n/a Either (Flash Drive Recommended)

Figure 1: Determining the Motherboard Manufacturer

If the DVN has two network ports, your

DVN has a BCM motherboard.

If the DVN has one network port, your DVN

has an Intel motherboard.

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You may also determine whether your DVN 5000 has a BCM or Intel

motherboard by performing the following instructions:

2. On the RemoteControl Main screen, click the Shu

tdown button.

The Shutdown button only appears when runn

ing RemoteControl locally at

the server.

3. Wait 1 minute after the DVN has shut down and then restart it.

 If you see the old Johnson Controls logo (see below) during the initial

boot sequence, your DVN 5000 server has a BCM motherboard.

 If you do not see the old Johnson Controls logo during the initial boot

sequence, your DVN 5000 has an Intel motherboard.

NOTE

New DVN 5000s with BCM main boards shipped from the factory will

display the new Johnson Controls logo.

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REQUIRED EQUIPMENT (NOT INCLUDED IN SOFTWARE

U

PGRADE KIT) FOR RACKMOUNT MODELS

The following equipment is required to complete the upgrade on a DVN 5000 Rackmount

Series server:

 Keyboard

 USB-compatible DVD drive

1

(HP® 1040, LG® GSA-E10L, Sony® DRX-830U,

or Lite-On® SHW-160P6S recommended) for DVNs with an Intel motherboard

NOTE

Using the internal DVD drive to upgrade the DVN 5000 takes

approximately 15 minutes longer than using an external USB-compatible

DVD drive.

 Two 512 MB DDR400 SDRAM modules

2

– may be ordered through Johnson

Controls using part number DVN-MEM (order two DVN-MEMs to equal 1 GB of

additional RAM)

We strongly recommend ordering a spare DVN 5000 system drive in the event the DVN

system fails during the upgrade process. (We recommend ordering one system drive per

branch, so it is readily available should you need one).

To order a spare system drive, place an order via the Advanced Order Management System

(AOMS) or contact your Johnson Controls Customer Success Center Representative at

1-800-ASK-JNSN (1-800-275-5676). For information on replacing the DVN’s system drive,

refer to the DVN

5000 Series System Drive Replacement Instructions (Part Number

24-10129-98).

REQUIRED EQUIPMENT (NOT INCLUDED IN SOFTWARE

U

PGRADE KIT) FOR DESKTOP MODELS

The following equipment is required to complete the upgrade on a DVN 5000 Desktop

Series server:

 Keyboard

We strongly recommend ordering a spare DVN 5000 hard drive in the event the DVN system

fails during the upgrade process. (We recommend ordering one system drive per branch, so it

is readily available should you need one).

1. Required only if you are upgrading the DVN 5000 using the DVN 2.9 System Upgrade

Recovery DVD and the DVN does not have an internal DVD drive.

2. Required only if your DVN 5000 Rackmount Series model will support more than 16

channels and the DVN has 1 GB of RAM.

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To order a spare hard drive, place an order via the Advanced Order Management System

(AOMS) or contact your Johnson Controls Customer Success Center Representative at

1-800-ASK-JNSN (1-800-275-5676). For information on replacing the DVN’s system drive,

refer to the DVN

5000 Series System Drive Replacement Instructions (Part Number

24-10129-98).

RAID CONTROLLER BIOS UPDATE DETERMINATION

(R

ACKMOUNT SERIES ONLY)

Use the information in this section to help determine whether or not you need to update the

DVN 5000 Rackmount Series server’s RAID controller BIOS during the DVN software

upgrade process.

NOTE

If you are upgrading a DVN 5000 Desktop Series server, this section does

not apply. Skip to “Preparation” on page 16.

Consider the following before proceeding:

Who is the DVN RAID controller’s manufacturer?

The DVN has either a Broadcom (or Ciprico) RAIDCore RAID controller or an Adaptec

RAID controller. See

“Determining the RAID Controller Manufacturer” on page 15.

 If the DVN has a Broadcom (or Ciprico) RAIDCore RAID controller, you must

update the RAIDCore RAID controller BIOS. Go to the next question to determine

the update method.

 If the DVN has an Adaptec RAID controller, you do not have to update the RAID

controller’s BIOS.

Who is the DVN motherboard’s manufacturer?

The DVN has either a BCM or Intel motherboard. If you do not know which one is installed

on the DVN, see

“Determining the Motherboard Manufacturer (Rackmount Only)” on

page 11.

 If the DVN has a BCM motherboard, you will need the Johnson Controls USB

flash drive (included in kit) to update the RAID controller BIOS.

 If the DVN has an Intel motherboard, you will need the Johnson Controls 1.44”

floppy disk (included in kit) to update the RAID controller BIOS.

Table 3: RAID Controller Update Determination

RAID

Controller

Motherboard

Update RAID Controller

BIOS?

Use USB Flash Drive

1

or

Floppy Disk

RAIDCore BCM Yes USB Flash Drive

RAIDCore Intel Yes Floppy Disk

Server Upgrade Instructions DVN 5000 Series

24-10248-129 Rev. B 15

This document contains confidential and proprietary information of Johnson Controls, Inc.

Determining the RAID Controller Manufacturer

Follow the instructions in this section to determine the RAID controller

manufacturer.

 T

o determine the RAID controller manufacturer:

1. On the Main screen, click Shutdown.

The Shutdown

button only appears when running RemoteControl locally at

the server.

2. Click Ye

s when the warning message appears.

3. Once the DVN has shut down, restart it.

4. During the initial boot sequence, information about th

e RAID controller

manufacturer appears:

The previous screen capture shows a DVN with a Broadcom RAIDCore

RAID controller.

The previous screen capture shows a DVN with a Ciprico RAIDCore

RAID controller.

Adaptec n/a No n/a

1. Do not confuse this flash drive with the DVN System Upgrade Recovery USB Flash Drive

used to upgrade the DVN 5000 software.

Table 3: RAID Controller Update Determination

RAID

Controller

Motherboard

Update RAID Controller

BIOS?

Use USB Flash Drive

1

or

Floppy Disk

DVN 5000 Series Server Upgrade Instructions

16 24-10248-129 Rev. B

This document contains confidential and proprietary information of Johnson Controls, Inc.

The previous screen capture shows a DVN with an Adaptec RAID

controller.

PREPARATION

Perform the following series of preparatory steps:

 Increase the amount of RAM in the DVN 5000 Rackmount, if necessary

1

(see

page 17).

 Verify that all coax cables are properly labeled, as you may need to disconnect and

then reconnect them, depending on the accessibility of the DVN.

 Write down the current network settings, which you must reconfigure after

upgrading the DVN server software (see page 20).

 Export the DVN configuration settings (see page 20).

 (Rackmount Only) Verify that the status of each RAID drive is Normal or Ready

(for DVNs with a Broadcom or Ciprico RAID controller) or Optimal (for DVNs

with an Adaptec RAID controller) (see page 22).

 Delete the storage drive, but do not delete the allocated disk space (DVN 5000

Rackmount Series models only) (see page 23).

 Disable Hyper-Threading (DVN5016-L, DVN5016-M, DVN5008-L, and

DVN5008-M models only) (see page 24).

 Shut down the DVN 5000 server (see page 25).

1. Required only on DVN 5000 Rackmount Series servers that will support more than 16

channels and the DVN has 1 GB of RAM.

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24-10248-129 Rev. B 17

This document contains confidential and proprietary information of Johnson Controls, Inc.

 Update the Rackmount Series server’s RAIDCore RAID controller BIOS, if

applicable (see

page 25).

 Configure the RAIDCore RAID controller

1

(see page 30)

 Disengage the RAID data drives from the RAID chassis (for DVN 5000

Rackmount Series models with external data drives) (see

page 34).

 Disconnect the internal data drive cables (optional for DVN 5000 Rackmount

Series models with internal data drives) (see

page 35).

 Print a copy of the DVN 5000 Release 2.9 Software Release Notes (Part Number

24-10318-29), which is available on the DVN System Upgrade Recovery USB

Flash Drive – you will need to update the DVN 5000 clients after upgrading the

DVN 5000 server(s).

NOTE

Whenever the instructions in this document ask you to log in to the

software, log in using the Admin account.

Increasing the Amount of RAM in the DVN 5000 Rackmount

You must increase the amount of RAM in the DVN 5000 Rackmount only if the

server has 1 GB of RAM and you plan to upgrade the DVN to support more than 16

channels. In this case, install two 512 MB RAM modules to increase the total

amount of RAM to 2 GB.

For RAM module specifications, see “Required Equipment (Not Included in

Software Upgrade Kit) for Rackmount Models” on page 13.

Determining the Amount of RAM in the DVN 5000

Follow the steps in this section if you do not know the current amount of RAM in

the DVN 5000.

 To determine the amount of RAM in your DVN 5000:

1. Restart the DVN and log on to the RemoteControl software.

2. On the Main screen, click Setup.

3. On the Setup screen, click System.

4. On the Setup>System Configuration screen, click Open next to

Performance.

1. Required only for DVN 5000 Rackmount Series models with a RAIDCore RAID controller

(see “Determining the RAID Controller Manufacturer” on page 15).

DVN 5000 Series Server Upgrade Instructions

18 24-10248-129 Rev. B

This document contains confidential and proprietary information of Johnson Controls, Inc.

The System performance screen appears.

5. If the Total Physical Memory is approximately 1000 MB, then the DVN

has 1 GB of RAM. If you need to increase the amount of RAM to 2 GB, see

“Installing the RAM Modu

le(s)” on page 19.

6. If the T

otal Physical Memory is approximately 2000 MB, then the DVN

has 2 GB of RAM. You are not required to increase the amount of RAM.

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Johnson Controls DVN 5000 Series Upgrade Instructions

Johnson Controls DVN 5000 Series Upgrade Instructions

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