DataCard CD800 User manual

Datacard

®

CD800

™

Card Printer

User’s Guide

March 2014

Part No. 527443-001 Rev. A

ii

Notice

Pleasedonotattempttooperateorrepairthisequipmentwithoutadequate

training.Anyuse,operation,orrepairyouperformthatisnotinaccordancewith

theinformationcontainedinthisdocumentationisatyourownrisk.

Proprietary Notice

AlldrawingsandinformationhereinarethepropertyofDataCardCorporation.All

unauthorizeduseandreproductionisprohibited.

Trademark Acknowledgments

DatacardisaregisteredtrademarkandservicemarkofDataCardCorporationin

theUnitedStatesandothercountries.

CD800isatrademarkofDataCardCorporation.

WindowsisaregisteredtrademarkofMicrosoftCorporation.

Allotherproductnamesarethepropertyoftheirrespectiveowners.

DatacardGroup

11111BrenRoadWest

Minnetonka,MN55343‐9015

Phone:952‐933‐1223

Fax:952‐933‐7971

www.datacard.com

PrintedintheUnitedStates ofAmeri ca.

iii

Compliance Statements

Liability Statement

TheWARNINGandCAUTIONlabelshavebeenplacedontheequipmentforyoursafety.

Pleasedonotattempttooperateorrepairthisequipmentwithoutadequatetraining.

Anyuse,operationorrepairincontraventionofthisdocumentisatyourownrisk.

Safety

AllDatacard®productsarebuilttostrictsafetyspecificationsinaccordancewithCSA/

UL60950‐1requirementsandtheLowVoltageDirective2006/95/EC.

Therefore,safetyissuespertainingtooperationandrepairofDatacard®equipmentare

primarilyenvironmentalandhumaninterface.

Thefollowingbasicsafetytipsaregiventoensuresafeinstallation,operationand



maintenanceofDatacard®equipment.

• Connectequipmenttoagroundedpowersource.Donotdefeatorbypass

thegroundlead.

• Placetheequipmentonastablesurface(table)andensurefloorsinthework

areaaredryandnon‐slip.

• Knowthelocationofequipmentbranchcircuitinterruptersorcircuit



breakersandhowtoturnthemonandoffincaseofemergency.

• Knowthelocationoffireextinguishersandhowtousethem.ABCtype

extinguishersmaybeusedonelectricalfires.

• Knowlocalproceduresforfirstaidandemergencyassistanceatthecustomer

facility.

• Useadequatelighting

attheequipmentlocation.

• Maintaintherecommendedtemperatureandhumidityrangeinthe

equipmentarea.

iv

Regulatory Compliance

ThesenoticesapplytotheDatacardprinterandallDatacardaccessorydevicesthat

connecttotheprinter.

FCC Notices

ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowing

twoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)thisdevice

mustacceptanyinterferencereceived,includinginterferencethatmaycauseundesired

operation.

Note:Thisequipmenthasbeentestedandfoundto

complywiththelimitsforaClassA

digitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovide

reasonableprotectionagainstharmfulinterferenceinacommercialinstallation.This

equipmentgenerates,usesandcanradiateradiofrequencyenergyand,ifnotinstalled

andusedinaccordance

withtheinstructions,maycauseharmfulinterferencetoradio

communications.However,thereisnoguara nteethatinterferencewillnotoccurina

particularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioor

televisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,the

useris

encouragedtotrytocorrecttheinterferencebyoneormoreofthefollowing

measures:

—Reorientorrelocatethereceivingantenna.

—Increasetheseparationbetweentheequipmentandreceiver.

—Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthe

receiverisconnected.

—Consultthe

dealeroranexperiencedradio/TVtechnicianforhelp.

Changesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliance

couldvoidtheuser'sauthoritytooperatetheequipment.

Industry Canada Notice

ThisdevicecomplieswithIndustryCanadalicence‐exemptRSSstandard(s).Operationis

subjecttothefollowingtwoconditions:(1)thisdevicemaynotcauseinterference,and

(2)thisdevicemustacceptanyinterference,includinginterferencethatmaycause

undesiredoperationofthedevice.

LeprésentappareilestconformeauxCNRd'Industrie

Canadaapplicablesauxappareils

radioexemptsdelicence.L'exploitationestautoriséeauxdeuxconditionssuivantes:

(1)l'appareilnedoitpasproduiredebrouillage,et(2)l'utilisateurdel'appareil doit

acceptertoutbrouillageradioélectriquesubi,mêmesilebrouillageestsusceptibled'en

compromettrelefonctionnement.

v

Host Device Labeling Requirement Notice

TomeettheFCCandIndustryCanadahostdevicelabelingrequirements,anyhost

equipmentincorporatingthe506241modulemustincludetheFCCID/ICnumberonthe

hostlabelasfollows:

ContainstransmittermoduleIC:889B‐506241001

where889B‐506241001isthemodule'sICcertificationnumber.

ContainstransmittermoduleFCCID:GDI‐506241001

where

GDI‐506241001isthemodule'sFCCIDnumber.

Notice for Europe

TheEUDeclarationofConformitycanbefoundonDatacard.com

WeherebycertifythatthisprintercomplieswithEMCDirective2004/108/EC,R&TTE

Directive1999/5/EC,andtheEURoHSDirectiveEUDirective2011/65/EC.Thisprinter

conformstoClassAofEN55022andtoEN301489‐5.Operationofthisequipment

ina

residentialenvironmentmaypossiblycauseinterference.Intheeventofinterference,

theusers,attheir

ownexpense,willberequiredtotakewhatevermeasuresare

necessarytocorrecttheproblem.

Notice for China (Simplified Chinese)

为级产环

该产线

这

对

Notice for Taiwan (Traditional Chinese)

vi

Notice for Japan

JapaneseVoluntaryControlCouncilforInterference(VCCI)classAstatement

Korea Communications Commission (KCC) statement

California Proposition 65 Compliance

WARNING: This product contains chemicals, including lead, known to the State of California to

cause cancer, and birth defects or other reproductive harm. Wash hands after handling.

vii

Revision Log

CD800 Card Printer User’s Guide

Revision Date Description of Changes

A March 2014 First release of this document (formerly Part No.

527248-001). Updated for CLM laminator and XPS

Card Printer Driver 5.0.

viii

ix

Contents

Chapter 1: Introduction ____________________________________________________________ 1

About this Manual______________________________________________________________ 1

Intended Audience ____________________________________________________________ 1

Technical Support______________________________________________________________ 1

Chapter 2: About the Printer ________________________________________________________ 3

About the CD800 Card Printer___________________________________________________ 3

Printer Components ____________________________________________________________ 3

Printer Left Side _____________________________________________________________ 4

Printer Right Side ___________________________________________________________ 5

Printer with Single Input Hopper _____________________________________________ 6

Printer with Optional Multi-Hopper ___________________________________________ 7

Print Ribbon Cartridge ______________________________________________________ 8

Printer with Optional CLM Laminator_________________________________________ 9

System Label ______________________________________________________________ 10

Chapter 3: Using the System_______________________________________________________ 13

How the Card Travels__________________________________________________________ 13

Card Printer System Overview__________________________________________________ 14

Equipment ________________________________________________________________ 14

Tasks and Users ____________________________________________________________ 14

Printer Controls________________________________________________________________ 15

Power Button______________________________________________________________ 15

LCD Panel Menus__________________________________________________________ 16

User Button and Light ______________________________________________________ 17

Down Arrow, Up Arrow, and Enter Key ______________________________________ 18

Ribbon Light ______________________________________________________________ 18

Card Light ________________________________________________________________ 18

Retrieve the Printer IP Address _________________________________________________ 19

Print a Test Card_______________________________________________________________ 20

Load and Replace Supplies____________________________________________________ 21

Load Cards _______________________________________________________________ 21

Single Hopper _________________________________________________________ 21

Optional Multi-Hopper _________________________________________________ 22

Load the Print Ribbon ______________________________________________________ 22

Load the Cleaning Sleeve _________________________________________________ 23

Install the Ribbon Cartridge ________________________________________________ 24

Chapter 4: Printing Cards__________________________________________________________ 25

Before Starting to Print _________________________________________________________ 25

Print Cards____________________________________________________________________ 26

Print from ID Software ______________________________________________________ 26

Print from Other Software __________________________________________________ 26

x

Chapter 5: System Maintenance___________________________________________________ 29

Clean the Printer ______________________________________________________________ 29

Clean the Printhead___________________________________________________________ 30

Run a Cleaning Card__________________________________________________________ 32

Single Hopper _____________________________________________________________ 32

Optional Multi-Hopper _____________________________________________________ 35

Prepare the Printer for Cleaning ________________________________________ 35

Clean the Printer_______________________________________________________ 36

Clean the Hopper Rollers _______________________________________________ 37

Prepare the Printer for Use ______________________________________________ 38

Chapter 6: Troubleshooting _______________________________________________________ 41

Locate a Problem Within the Card Production System ___________________________ 42

Locate a Problem with Basic Printer Functions___________________________________ 43

Installation Problems __________________________________________________________ 44

USB Installation Troubleshooting ____________________________________________ 45

Network Installation Troubleshooting ________________________________________ 46

Card Printer Driver Problems ___________________________________________________ 46

The Card Printer Driver does not detect the network-connected printer ______ 47

The Card Printer Driver does not detect the USB-connected printer___________ 47

Driver status or Windows print queue does not provide expected data _______ 48

Card Appearance ____________________________________________________________ 48

Something did not print ____________________________________________________ 49

Printing includes unexpected data _________________________________________ 50

The color printing has flaws_________________________________________________ 50

The printing is too light _____________________________________________________ 52

The printing is too dark _____________________________________________________ 52

The monochrome printing has flaws ________________________________________ 53

Magnetic Stripe Problems _____________________________________________________ 54

Laminator Problems ___________________________________________________________ 56

Patch Appearance Problems ______________________________________________ 56

Topcoat Appearance Problems____________________________________________ 58

Use Advanced Troubleshooting Tools___________________________________________ 60

Card Jams____________________________________________________________________ 61

Messages and Conditions _____________________________________________________ 62

Messages on the Printer LCD _______________________________________________ 62

Messages from the XPS Card Printer Driver on the PC ________________________ 66

Messages from Printer Manager ____________________________________________ 66

Other Messages ___________________________________________________________ 66

Respond to Messages _____________________________________________________ 67

Printer Messages __________________________________________________________ 67

100: Request not supported ____________________________________________ 67

101: Job could not complete ___________________________________________ 67

102: Card not in position________________________________________________ 67

103: Printer problem____________________________________________________ 68

xi

104: Critical problem ___________________________________________________ 68

105: Magstripe data error ______________________________________________ 68

106: Magstripe data not found _________________________________________ 69

107: Magstripe read data error _________________________________________ 69

108: Magstripe read no data ___________________________________________ 70

109: Print ribbon problem _______________________________________________ 70

110: Print ribbon out or missing __________________________________________ 70

111: Card not picked __________________________________________________ 71

112: Card hopper empty _______________________________________________ 71

113: Close cover to continue ___________________________________________ 71

114: Cover opened during job __________________________________________ 71

116: Magstripe not available ___________________________________________ 72

117: Reader not available ______________________________________________ 72

118: Print ribbon type problem __________________________________________ 73

119: Print ribbon not supported _________________________________________ 73

120: User paused the printer ____________________________________________ 73

121: Print ribbon not identified __________________________________________ 74

122: Magstripe format problem _________________________________________ 74

123: Insert new card side 1 up __________________________________________ 74

124: Insert same card side 2 up _________________________________________ 74

149: Option not installed________________________________________________ 75

150: Print while unlocked _______________________________________________ 75

151: Failed to lock______________________________________________________ 75

152: Insert new card side 2 up __________________________________________ 75

153: Insert same card side 2 up _________________________________________ 76

170: Insert new card side 1 up __________________________________________ 76

171: Insert same card side 1 up _________________________________________ 76

172: Insert cleaning card _______________________________________________ 76

173: Improper shutdown________________________________________________ 76

Laminator Messages _______________________________________________________ 77

177: Laminator not available ___________________________________________ 77

196: Laminator error critical _____________________________________________ 77

197: Laminator entry card problem _____________________________________ 77

198: L1 area card problem _____________________________________________ 77

199: L2 area card problem _____________________________________________ 78

200: Laminator exit card problem _______________________________________ 78

201: L1 supply problem _________________________________________________ 78

202: L1 supply out or missing ____________________________________________ 78

203: L1 supply type problem ____________________________________________ 78

204: L1 supply not supported ___________________________________________ 78

205: L1 supply not identified ____________________________________________ 79

206: L2 supply problem _________________________________________________ 79

207: L2 supply out or missing ____________________________________________ 79

xii

208: L2 supply type problem ____________________________________________ 79

209: L2 supply not supported ___________________________________________ 79

210: L2 supply not identified ____________________________________________ 79

211: L1 heater problem_________________________________________________ 79

212: L2 heater problem_________________________________________________ 80

213: L1 heater sensor problem __________________________________________ 80

214: L2 heater sensor problem __________________________________________ 80

215: L1 heater roller problem ___________________________________________ 80

216: L2 heater roller problem ___________________________________________ 80

217: Debow problem___________________________________________________ 80

218: Impresser problem_________________________________________________ 81

219: Impresser sensor problem __________________________________________ 81

220: Impresser heater problem__________________________________________ 81

221: Bar code scanner problem ________________________________________ 81

222: Firmware version mismatch ________________________________________ 81

223: Laminator system mismatch________________________________________ 81

Driver-Only Messages ______________________________________________________ 82

500: The printer is not available _________________________________________ 82

501: The printer connection was lost ____________________________________ 82

502: The card data is missing or is not usable_____________________________ 82

504: The card data is missing or is not usable_____________________________ 82

505: USB communication issue __________________________________________ 83

506: A card is currently processing ______________________________________ 83

507: The printer is unlocked _____________________________________________ 83

508: The printer is shutting down ________________________________________ 83

509: The printer is offline or suspended __________________________________ 83

510: The printer is unlocked _____________________________________________ 84

Driver SDK Messages _______________________________________________________ 84

511: Cannot lock or unlock the printer. Locks are not installed.____________ 84

512: Cannot lock or unlock the printer. The password is incorrect or invalid. 84

513: Cannot lock or unlock the printer. The printer is busy. ________________ 84

514: Cannot lock or unlock the printer. The cover is open. ________________ 84

515: Failed to lock or unlock the printer. The locks did not function. _______ 84

516: Timeout expired before bar code could be read. ___________________ 84

517: Wrong printer job ID._______________________________________________ 84

Appendix A: CLM Laminator_____________________________________________________ A-1

About the Laminator System _________________________________________________ A-1

Outside the Laminator ____________________________________________________ A-2

Laminator Back and Left Side _________________________________________ A-2

Laminator Status Light ________________________________________________ A-3

Laminator Front and Right Side ________________________________________ A-3

Inside the Laminator ______________________________________________________ A-4

Laminator Configuration Label ____________________________________________ A-5

xiii

Laminator Setup _____________________________________________________________A-6

Laminator Overlay Materials ______________________________________________ A-6

Serialized Overlay with Bar Code __________________________________________ A-8

Load Laminator Overlay Material__________________________________________ A-9

Card Design ___________________________________________________________ A-11

Verify Setup ____________________________________________________________ A-11

Clear Laminator Card Jam __________________________________________________A-12

Clean the Laminator ________________________________________________________A-13

xiv

CD800 Card Printer User’s Guide 1

Chapter 1: Introduction

About this Manual

ThismanualprovidesuserinformationfortheCD800CardPrinter.Themanual

includes:

• Anoverviewofprintercomponentsandoptions,andadescriptionofthe

systemlabel.

• Howtousetheprinter,includinghowtopowertheprinteronandoff,howto

usethefrontpanelandLCDmenus,cardprocessingbasics,howtoprintatest

card,andhowtoloadandreplacesupplies.

• Howtoperformroutinemaintenanceandtroubleshootingtasks.

AnadditionalInstallationandAdministrator’sGuideisavailableforuseby

administratorsorotherprofessionalsresponsibleforprintingcards.Refertothe

Owner’sLibraryCD.

Intended Audience

Themanualisintendedfortheprinteroperatorwhoprintscards,loadsand

replacessupplies,maintainstheprinter,andperformstroubleshooting.

Technical Support

ContactDatacardTechnicalPhoneSupportat1‐800‐328‐3996.

2 Introduction

CD800 Card Printer User’s Guide 3

Chapter 2: About the Printer

About the CD800 Card Printer

Thecardprinterappliesimages,text,andencodeddatatoplasticcards.Itprints

full‐colorandmonochromeimages,dependingontheprintribboninstalled.

Abusyissuancesitemightissueupto10,000cardsamonth.Duringthesebusy

times,thesitemightusemorethanoneprintertokeepupwithdemand.The

printerissuescardseitheroneatatimeorinbatches—upto100cardsatatime.

A200‐cardinputhopperisavailableandcanbeinstalledwithouttools.In

addition,anoptionalmulti‐hopperwithsixinputhoppers,eachwitha

100‐cardcapacity,isavailable.

Otheroptionsavailableforthecardprinterincludemagneticstripe,smartcard,

andautomaticduplexmodules,andarejecthopper.Theconfigurationlabelon

theprintershowstheoptionsinstalled.Referto“SystemLa bel”onpage 10for

moreinformationaboutrecognizingthefactory‐installedoptionsonyourcard

printer.Anoptionallaminatoralsoisavailablewhenyoupurchaseyourprinteror

asafieldupgrade(referto"CLMLaminator"onpageA‐1.)

Printer Components

Refertothefollowingtoviewtheprintercomponentsandthedifferentoptions:

• PrinterLeftSideonpage4

• PrinterRightSideonpage 5

• PrinterwithSingleInputHopper onpa ge6

• PrinterwithOpt io na l Multi‐Hopperonpa ge7

• PrintRibbonCartridgeonpa ge8

• PrinterwithOpt io na l CLMLaminatoronpage 9

• SystemLabelonpage 10

4 About the Printer

Printer Left Side

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

Configuration Label The label shows the location and date of

manufacture, and lists the options installed.

Manual Advance Knob The knob moves a card in the track to clear a card

jam.

Cable Lock Receptacle The receptacle allows you to insert the security plate

before attaching the optional Kensington

®

lock.

Printer Connections Printer connections include:

• Power receptacle

• USB connection

• Network connection

Printer Access Cover

Lock

The lock provides secure access to the printer. A

lock is available as an option on the CD800 single-

hopper printer.

Configuration

Label

Manual Advance

Knob

Printer

Connections

Printer

Connections

Cable Lock

Receptacle

Printer Access

Cover Lock

Single Hopper

Optional Multi-Hopper

CD800 Card Printer User’s Guide 5

Printer Right Side





Printhead The printhead transfers images to cards using the

print ribbon.

Printer Supplies Access

Door

The door provides access to the printhead and

ribbon on the optional multi-hopper printer.

Reject Card Tray Unfinished cards or cards not processed properly are

placed in the reject card tray.

Reject card tray

Printhead

Printer Supplies

Access Door

6 About the Printer

Printer with Single Input Hopper





Cover Open the cover to access the printhead and ribbon.

Latch Button Push the latch button to release the cover and open

the printer.

Cover Ridges Press down on the ridges when closing the cover to

make sure that it latches properly on both sides.

Ribbon Cartridge

Handle

Use the handle to remove the print ribbon cartridge

from the printer.

Card Input Hopper The input hopper loads cards to print. The hopper

holds up to 100 cards (0.030 in. or 0.762 mm thickness).

Front Panel

The front panel lets you work with the printer. It

includes the U

SER button, the status lights, the power

button, and the LCD panel with navigation keys.

Output Hopper The output hopper holds up to 25 completed cards.

Cover

Latch Button

Card Input

Hopper

Front Panel

Output

Hopper

Ribbon Cartridge

Handle

Cover Ridges

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DataCard CD800 User manual

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