DataCard SD Series User manual

Datacard

®

SD

™

Series Card Printers

User’s Guide

March 2014

Part No. 527400-001 Rev. A

ii

Notice

Pleasedonotattempttooperateorrepairthisequipmentwithoutadequate

training.Anyuse,operation,orrepairyouperformthatisnotinaccordancewith

theinformationcontainedinthisdocumentationisatyourownrisk.

Proprietary Notice

AlldrawingsandinformationhereinarethepropertyofDataCardCorporation.All

unauthorizeduseandreproductionisprohibited.

Trademark Acknowledgments

DatacardisaregisteredtrademarkandservicemarkofDataCardCorporationin

theUnitedStatesandothercountries.

SDisatrademarkofDataCardCorporation.

WindowsisaregisteredtrademarkofMicrosoftCorporation.

Allotherproductnamesarethepropertyoftheirrespectiveowners.

DatacardGroup

11111BrenRo a d West

Minnetonka,MN55343‐9015

Phone:952‐933‐1223

Fax:952‐933‐7971

www.datacard.com

Pri ntedin theUnited StatesofAmerica.

iii

Compliance Statements

Liability Statement

TheWARNINGandCAUTIONlabelshavebeenplacedontheequipmentforyoursafety.

Pleasedonotattempttooperateorrepairthisequipmentwithoutadequatetraining.

Anyuse,operationorrepairincontraventionofthisdocumentisatyourownrisk.

Safety

AllDatacard®productsarebuilttostrictsafetyspecificationsinaccordancewithCSA/

UL60950‐1requirementsandtheLowVoltageDirective2006/95/EC.

Therefore,safetyissuespertainingtooperationandrepairofDatacard®equipmentare

primarilyenvironmentalandhumaninterface.

Thefollowingbasicsafetytipsaregiventoensuresafeinstallation,operationand



maintenanceofDatacard®equipment.

• Connectequipmenttoagroundedpowersource.Donotdefeatorbypass

thegroundlead.

• Placetheequipmentonastablesurface(table)andensurefloorsinthework

areaaredryandnon‐slip.

• Knowthelocationofequipmentbranchcircuitinterruptersorcircuit



breakersandhowtoturnthemonandoffincaseofemergency.

• Knowthelocationoffireextinguishersandhowtousethem.ABCtype

extinguishersmaybeusedonelectricalfires.

• Knowlocalproceduresforfirstaidandemergencyassistanceatthecustomer

facility.

• Useadequatelighting

attheequipmentlocation.

• Maintaintherecommendedtemperatureandhumidityrangeinthe

equipmentarea.

iv

Regulatory Compliance

ThesenoticesapplytotheDatacardprinterandallDatacardaccessorydevicesthat

connecttotheprinter.

FCC Notices

ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowing

twoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)thisdevice

mustacceptanyinterferencereceived,includinginterferencethatmaycauseundesired

operation.

Note:Thisequipmenthasbeentestedandfoundto

complywiththelimitsforaClassA

digitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovide

reasonableprotectionagainstharmfulinterferenceinacommercialinstallation.This

equipmentgenerates,usesandcanradiateradiofrequencyenergyand,ifnotinstalled

andusedinaccordance

withtheinstructions,maycauseharmfulinterferencetoradio

communications.However,thereisnoguara nteethatinterferencewillnotoccurina

particularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioor

televisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,the

useris

encouragedtotrytocorrecttheinterferencebyoneormoreofthefollowing

measures:

—Reorientorrelocatethereceivingantenna.

—Increasetheseparationbetweentheequipmentandreceiver.

—Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthe

receiverisconnected.

—Consultthe

dealeroranexperiencedradio/TVtechnicianforhelp.

Changesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliance

couldvoidtheuser'sauthoritytooperatetheequipment.

Industry Canada Notice

ThisdevicecomplieswithIndustryCanadalicence‐exemptRSSstandard(s).Operationis

subjecttothefollowingtwoconditions:(1)thisdevicemaynotcauseinterference,and

(2)thisdevicemustacceptanyinterference,includinginterferencethatmaycause

undesiredoperationofthedevice.

LeprésentappareilestconformeauxCNRd'Industrie

Canadaapplicablesauxappareils

radioexemptsdelicence.L'exploitationestautoriséeauxdeuxconditionssuivantes:

(1)l'appareilnedoitpasproduiredebrouillage,et(2)l'utilisateurdel'appareil doit

acceptertoutbrouillageradioélectriquesubi,mêmesilebrouillageestsusceptibled'en

compromettrelefonctionnement.

v

Host Device Labeling Requirement Notice

TomeettheFCCandIndustryCanadahostdevicelabelingrequirements,anyhost

equipmentincorporatingthe506241modulemustincludetheFCCID/ICnumberonthe

hostlabelasfollows:

ContainstransmittermoduleIC:889B‐506241001

where889B‐506241001isthemodule'sICcertificationnumber.

ContainstransmittermoduleFCCID:GDI‐506241001

where

GDI‐506241001isthemodule'sFCCIDnumber.

Notice for Europe

TheEUDeclarationofConformitycanbefoundonDatacard.com

WeherebycertifythatthisprintercomplieswithEMCDirective2004/108/EC,R&TTE

Directive1999/5/EC,andtheEURoHSDirectiveEUDirective2011/65/EC.Thisprinter

conformstoClassAofEN55022andtoEN301489‐5.Operationofthisequipment

ina

residentialenvironmentmaypossiblycauseinterference.Intheeventofinterference,

theusers,attheir

ownexpense,willberequiredtotakewhatevermeasuresare

necessarytocorrecttheproblem.

Notice for China (Simplified Chinese)

为级产环

该产线

这

对

Notice for Taiwan (Traditional Chinese)

vi

Notice for Japan

JapaneseVoluntaryControlCouncilforInterference(VCCI)classAstatement

Korea Communications Commission (KCC) statement

California Proposition 65 Compliance

WARNING: This product contains chemicals, including lead, known to the State of California to

cause cancer, and birth defects or other reproductive harm. Wash hands after handling.

vii

Revision Log

SD Series Card Printers User’s Guide

Revision Date Description of Changes

A March 2014 First release of this manual (formerly Part No.

527248-001). Updated for XPS Card Printer Driver v5

and SD460 laminating system.

viii

ix

Contents

Chapter 1: Introduction ____________________________________________________________ 1

About this Manual______________________________________________________________ 1

Intended Audience ____________________________________________________________ 1

Technical Support______________________________________________________________ 1

Chapter 2: About the Printer ________________________________________________________ 3

About the SD Series Card Printers________________________________________________ 3

Printer Components ____________________________________________________________ 3

Printer Top and Front________________________________________________________ 4

Printer Left Side _____________________________________________________________ 5

Inside the Printer____________________________________________________________ 6

Print Ribbon Cartridge ______________________________________________________ 7

Printer with Duplex Option __________________________________________________ 7

Printer with Laminator (SD460 System Only)___________________________________ 8

System Label _______________________________________________________________ 9

Chapter 3: Using the System_______________________________________________________ 11

How the Card Travels__________________________________________________________ 11

Card Printer System Overview__________________________________________________ 12

Equipment ________________________________________________________________ 12

Tasks and Users ____________________________________________________________ 12

Printer Controls________________________________________________________________ 13

Power Button______________________________________________________________ 13

LCD Panel Menus__________________________________________________________ 14

User Button and Light ______________________________________________________ 15

Down Arrow, Up Arrow, and Enter Key ______________________________________ 16

Ribbon Light ______________________________________________________________ 16

Card Light ________________________________________________________________ 16

Retrieve the Printer IP Address _________________________________________________ 17

Print a Test Card_______________________________________________________________ 18

Load and Replace Supplies____________________________________________________ 19

Load Cards _______________________________________________________________ 19

Load the Print Ribbon ______________________________________________________ 20

Load the Cleaning Sleeve _________________________________________________ 20

Install the Ribbon Cartridge ________________________________________________ 21

Chapter 4: Printing Cards__________________________________________________________ 23

Before Starting to Print _________________________________________________________ 23

Print Cards____________________________________________________________________ 24

Print from ID Software ______________________________________________________ 24

Print from Other Software __________________________________________________ 24

Chapter 5: System Maintenance___________________________________________________ 27

Clean the Printer ______________________________________________________________ 27

Clean the Printhead___________________________________________________________ 28

Run a Printer Cleaning Card ___________________________________________________ 30

x

Chapter 6: Troubleshooting________________________________________________________ 35

Locate a Problem Within the Card Production System ___________________________ 36

Locate a Problem with Basic Printer Functions___________________________________ 37

Installation Problems __________________________________________________________ 38

USB Installation Troubleshooting ____________________________________________ 39

Network Installation Troubleshooting ________________________________________ 40

Card Printer Driver Problems ___________________________________________________ 40

The Card Printer Driver does not detect the network-connected printer ______ 41

The Card Printer Driver does not detect the USB-connected printer___________ 41

Driver status or Windows print queue does not provide expected data _______ 42

Card Appearance ____________________________________________________________ 42

Something did not print ____________________________________________________ 43

Printing includes unexpected data _________________________________________ 44

The color printing has flaws_________________________________________________ 44

The printing is too light _____________________________________________________ 46

The printing is too dark _____________________________________________________ 47

The monochrome printing has flaws ________________________________________ 47

Magnetic Stripe Problems _____________________________________________________ 48

Laminator Problems ___________________________________________________________ 50

Patch Appearance Problems ______________________________________________ 50

Topcoat Appearance Problems____________________________________________ 53

Use Advanced Troubleshooting Tools___________________________________________ 55

Card Jams____________________________________________________________________ 55

Messages and Conditions _____________________________________________________ 56

Messages on the Printer LCD _______________________________________________ 56

Messages from the XPS Card Printer Driver on the PC ________________________ 60

Messages from Printer Manager ____________________________________________ 60

Other Messages ___________________________________________________________ 60

Respond to Messages _____________________________________________________ 61

Printer Messages __________________________________________________________ 61

100: Request not supported ____________________________________________ 61

101: Job could not complete ___________________________________________ 61

102: Card not in position________________________________________________ 61

103: Printer problem____________________________________________________ 62

104: Critical problem ___________________________________________________ 62

105: Magstripe data error ______________________________________________ 62

106: Magstripe data not found _________________________________________ 63

107: Magstripe read data error _________________________________________ 63

108: Magstripe read no data ___________________________________________ 64

109: Print ribbon problem _______________________________________________ 64

110: Print ribbon out or missing __________________________________________ 64

111: Card not picked __________________________________________________ 65

112: Card hopper empty _______________________________________________ 65

113: Close cover to continue ___________________________________________ 65

114: Cover opened during job __________________________________________ 65

116: Magstripe not available ___________________________________________ 66

xi

117: Reader not available ______________________________________________ 66

118: Print ribbon type problem __________________________________________ 67

119: Print ribbon not supported _________________________________________ 67

120: User paused the printer ____________________________________________ 67

121: Print ribbon not identified __________________________________________ 68

122: Magstripe format problem _________________________________________ 68

123: Insert new card side 1 up __________________________________________ 68

124: Insert same card side 2 up _________________________________________ 68

149: Option not installed________________________________________________ 69

152: Insert new card side 2 up __________________________________________ 69

153: Insert same card side 2 up _________________________________________ 69

170: Insert new card side 1 up __________________________________________ 69

171: Insert same card side 1 up _________________________________________ 70

172: Insert cleaning card _______________________________________________ 70

173: Improper shutdown________________________________________________ 70

Laminator Messages _______________________________________________________ 70

177: Laminator not available ___________________________________________ 70

196: Laminator error critical _____________________________________________ 70

197: Laminator entry card problem _____________________________________ 71

198: L1 area card problem _____________________________________________ 71

199: L2 area card problem _____________________________________________ 71

200: Laminator exit card problem _______________________________________ 71

201: L1 supply problem _________________________________________________ 71

202: L1 supply out or missing ____________________________________________ 72

203: L1 supply type problem ____________________________________________ 72

204: L1 supply not supported ___________________________________________ 72

205: L1 supply not identified ____________________________________________ 72

206: L2 supply problem _________________________________________________ 72

207: L2 supply out or missing ____________________________________________ 72

208: L2 supply type problem ____________________________________________ 73

209: L2 supply not supported ___________________________________________ 73

210: L2 supply not identified ____________________________________________ 73

211: L1 heater problem_________________________________________________ 73

212: L2 heater problem_________________________________________________ 73

213: L1 heater sensor problem __________________________________________ 73

214: L2 heater sensor problem __________________________________________ 73

215: L1 heater roller problem ___________________________________________ 74

216: L2 heater roller problem ___________________________________________ 74

217: Debow problem___________________________________________________ 74

218: Impresser problem_________________________________________________ 74

219: Impresser sensor problem __________________________________________ 74

220: Impresser heater problem__________________________________________ 74

221: Bar code scanner problem ________________________________________ 75

222: Firmware version mismatch ________________________________________ 75

223: Laminator system mismatch________________________________________ 75

xii

Driver-Only Messages ______________________________________________________ 76

500: The printer is not available _________________________________________ 76

501: The printer connection was lost ____________________________________ 76

502: The card data is missing or is not usable_____________________________ 76

504: The card data is missing or is not usable_____________________________ 76

505: USB communication issue __________________________________________ 77

506: A card is currently processing ______________________________________ 77

508: The printer is shutting down ________________________________________ 77

509: The printer is offline or suspended __________________________________ 77

Driver SDK Messages _______________________________________________________ 78

511: Cannot lock or unlock the printer. Locks are not installed.____________ 78

512: Cannot lock or unlock the printer. The password is incorrect or invalid. 78

513: Cannot lock or unlock the printer. The printer is busy. ________________ 78

514: Cannot lock or unlock the printer. The cover is open. ________________ 78

515: Failed to lock or unlock the printer. The locks did not function. _______ 78

516: Timeout expired before bar code could be read. ___________________ 78

517: Wrong printer job ID._______________________________________________ 78

Appendix A: SD460 Laminating System___________________________________________ A-1

About the SD460 System _____________________________________________________ A-1

Outside the Laminator ____________________________________________________ A-2

Laminator Back and Left Side _________________________________________ A-2

Laminator Status Light ________________________________________________ A-3

Laminator Front and Right Side ________________________________________ A-3

Inside the Laminator ______________________________________________________ A-4

Laminator Configuration Label ____________________________________________ A-5

Laminator Setup _____________________________________________________________A-6

Laminator Overlay Materials ______________________________________________ A-6

Load Laminator Overlay Material__________________________________________ A-8

Card Design ___________________________________________________________ A-10

Verify Setup ____________________________________________________________ A-10

Clear Laminator Card Jam __________________________________________________A-11

Clean the Laminator ________________________________________________________A-12

SD Series Card Printers User’s Guide 1

Chapter 1: Introduction

About this Manual

ThismanualprovidesuserinformationfortheSDSeriesCardPrinters.The

manualincludes:

• Anoverviewofprintercomponentsandoptions,andadescriptionofthe

systemlabel.

• Howtousetheprinter,includinghowtopowertheprinteronandoff,howto

usethefrontpanelandLCDmenus,cardprocessingbasics,howtoprintatest

card,andhowtoloadandreplacesupplies.

• Howtoperformroutinemaintenanceandtroubleshootingtasks.

AnadditionalInstallationandAdministrator’sGuideisavailableforuseby

administratorsorotherprofessionalsresponsibleforprintingcards.Refertothe

Owner’sLibraryCD.

Intended Audience

Themanualisintendedfortheprinteroperatorwhoprintscards,loadsand

replacessupplies,maintainstheprinter,andperformstroubleshooting.

Technical Support

ContactDatacardTechnicalPhoneSupportat1‐800‐328‐3996.

2 Introduction

SD Series Card Printers User’s Guide 3

Chapter 2: About the Printer

About the SD Series Card Printers

Thecardprinterappliesimages,text,andencodeddatatoplasticcards.Itcan

printfull‐colorandmonochromeimages,dependingonthetypeofprintribbon

installed.

Abusyissuancesitemightissueupto10,000cardsamonth.Duringthesebusy

times,thesitemightusemorethanoneprintertokeepupwithdemand.The

printerissuescardseitheroneatatimeorinbatches—upto100cardsatatime.

Anoptional200‐cardinputhopperisavailableforsomeprinters.

Optionsavailableforthecardprinterincludemagneticstripe,smartcard,and

automaticduplexmodules,andarejecthopper.Theconfigurationlabelonthe

printershowstheoptionsinstalled.Referto“SystemLabel”onpa ge9formore

info rmationaboutrecognizingthefactory‐installedoptionsonyourcardprinter.

Printer Components

Refertothefollowingtoviewtheprintercomponentsandthedifferentoptions:

• PrinterTopandFrontonpage 4

• PrinterLeftSideonpage 5

• InsidethePrinteronpage 6

• PrintRibbonCartridgeonpa ge 7

• PrinterwithDuplexOp ti o nonpage7

• PrinterwithLaminator(SD460System On l y )onpa ge 8

• SystemLabelonpage 9

4 About the Printer

Printer Top and Front



Cover Open the cover to access the printhead and ribbon.

Latch Button Push the latch button to release the cover and open

the printer.

Cover Ridges Press down on the ridges when closing the cover to

make sure that it latches properly on both sides.

Ribbon Cartridge

Handle

Use the handle to remove the print ribbon cartridge

from the printer.

Card Input Hopper The input hopper loads cards to print. The hopper holds

up to 100 cards (0.030 in. or 0.762 mm thickness).

Front Panel

The front panel lets you work with the printer. It includes

the U

SER button, the status lights, the power button,

and the LCD panel with navigation keys.

Output Hopper The output hopper holds up to 25 completed cards.

(The output hopper of a model SD260 with a manual

feed holds 5 cards.)

Cover

Latch Button

Card Input

Hopper

Front Panel

Output

Hopper

Cover Ridges

Ribbon Cartridge

Handle

SD Series Card Printers User’s Guide 5

Printer Left Side



Manual Advance Knob The knob moves a card in the track to clear a card

jam.

Cable Lock Receptacle The receptacle allows you to insert the security plate

before attaching the optional Kensington

®

lock.

Printer Connections Printer connections include:

• Power receptacle

• USB connection

• Network connection

Cable Lock

Receptacle

Manual Advance

Knob

Printer

Connections

6 About the Printer

Inside the Printer



Configuration Label The label shows the location and date of

manufacture, and lists the options installed.

Printhead The printhead transfers images to cards using the

print ribbon.

Print Ribbon Cartridge The cartridge holds the print ribbon and cleaning

sleeve.

Configuration

Label

Printhead

Print Ribbon

Cartridge

SD Series Card Printers User’s Guide 7

Print Ribbon Cartridge



Printer with Duplex Option



Print Ribbon Cartridge The cartridge holds the ribbon for printing.

Print Ribbon The ribbon applies images to cards.

Replaceable Cleaning

Sleeve

The cleaning sleeve removes dust and other particles

from cards to maintain print quality.

Duplex Module The duplex module automatically turns the card for

two-sided printing.

Reject Card Tray Unfinished cards or cards not processed properly are

placed in the optional reject card tray.

Print Ribbon

Cartridge

Print Ribbon

Replaceable Cleaning

Sleeve

Reject Card

Tray

Duplex Module

8 About the Printer

Printer with Laminator (SD460 System Only)



RefertoAppendixA,"SD460LaminatingSyste m" onpage A‐1,forcomplete

information.

Laminator The laminator attaches to the printer and applies

patch or topcoat overlay material to the card.

Laminator Access Door Open the door to access the laminator cartridges.

Printer

Laminator Access

Door

Laminator

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