DataCard SD Series User manual

Datacard

®

SD/CD

™

Series Card Printers

User’s Guide

April 2013

Part No. 527248-001 Rev. C

ii

Notice

Pleasedonotattempttooperateorrepairthisequipmentwithoutadequate

training.Anyuse,operation,orrepairyouperformthatisnotinaccordancewith

theinformationcontainedinthisdocumentationisatyourownrisk.

Proprietary Notice

AlldrawingsandinformationhereinarethepropertyofDataCardCorporation.All

unauthorizeduseandreproductionisprohibited.

Trademark Acknowledgments

DatacardisaregisteredtrademarkandservicemarkofDataCardCorporationin

theUnitedStatesandothercountries.

SDandCDaretr a demarksofDataCardCorporation.

WindowsisaregisteredtrademarkofMicrosoftCorporation.

Allotherproductnamesarethepropertyoftheirrespectiveowners.

DatacardGroup

11111BrenRo a d West

Minnetonka,MN55343‐9015

Phone:952‐933‐1223

Fax:952‐933‐7971

www.datacard.com

Pri ntedin theUnited StatesofAmerica.

iii

Compliance Statements

Liability Statement

TheWARNINGandCAUTIONlabelshavebeenplacedontheequipmentforyoursafety.

Pleasedonotattempttooperateorrepairthisequipmentwithoutadequatetraining.

Anyuse,operationorrepairincontraventionofthisdocumentisatyourownrisk.

Safety

AllDatacard®productsarebuilttostrictsafetyspecificationsinaccordancewithCSA/

UL60950‐1requirementsandtheLowVoltageDirective2006/95/EC.

Therefore,safetyissuespertainingtooperationandrepairofDatacard®equipmentare

primarilyenvironmentalandhumaninterface.

Thefollowingbasicsafetytipsaregiventoensuresafeinstallation,operationand



maintenanceofDatacard®equipment.

• Connectequipmenttoagroundedpowersource.Donotdefeatorbypass

thegroundlead.

• Placetheequipmentonastablesurface(table)andensurefloorsinthework

areaaredryandnon‐slip.

• Knowthelocationofequipmentbranchcircuitinterruptersorcircuit



breakersandhowtoturnthemonandoffincaseofemergency.

• Knowthelocationoffireextinguishersandhowtousethem.ABCtype

extinguishersmaybeusedonelectricalfires.

• Knowlocalproceduresforfirstaidandemergencyassistanceatthecustomer

facility.

• Useadequatelighting

attheequipmentlocation.

• Maintaintherecommendedtemperatureandhumidityrangeinthe

equipmentarea.

iv

Regulatory Compliance

Notice for USA (FCC notice)

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforClassA

computingdevices,pursuanttoPart15ofFCCrules.Theselimitsar edesignedtoprovide

reasonableprotectionagainstharmfulinterferencewhentheequipmentisoperatedina

commercialenvironment.Thisequipmentgenerates,uses,andcanradiate

radio

frequencyenergy.Ifthisequipmentisnotinstalledandusedinaccordancewiththis

instructionmanual,itmaycauseharmfulinterferencetoradiocommunications.

Operationofthisequipmentinaresidentialareaislikelytocauseharmfulinterferencein

whichcasetheuserwillberequiredtocorrectthe

interferenceattheirownexpense.

Changesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliance

couldvoidtheuser'sauthoritytooperatetheequipment.

Notice for Canada

ThisDevicecomplieswithIndustryCanadaLicense‐exemptRSSstandard(s).Operationis

subjecttothefollowingtwoconditions:1)thisdevicemaynotcauseinterference,and2)

thisdevicemustacceptanyinterference,includinginterferencethatmaycause

undesiredoperationofthedevice.

CetappareilestconformeavecIndustrieCanadaRSS

standardexemptesdelicence(s).

Sonfonctionnementestsoumisauxdeuxconditionssuivantes:1)cedispositifnepeut

causerdesinterférences,et2)cetappareildoitacceptertouteinterférence,ycomprisles

interférencesquipeuventcauserunmauvaisfonctionnementdudispositif.

Notice for Europe

TheEUDeclarationofConformitycanbefoundonDatacard.com

WeherebycertifythatthisprintercomplieswithEMCDirective2004/108/EC,R&TTE

Directive1999/5/EC,andtheEURoHSDirectiveEUDirective2011/65/EC.Thisprinter

conformstoClassAofEN55022andtoEN301489‐5.Operationofthisequipment

ina

residentialenvironmentmaypossiblycauseinterference.Intheeventofinterference,

theusers,attheir

ownexpense,willberequiredtotakewhatevermeasuresare

necessarytocorrecttheproblem.

Notice for China (Simplified Chinese)

为级产环

该产线

这

对

v

Notice for Taiwan (Traditional Chinese)

Notice for Japan

JapaneseVoluntaryControlCouncilforInterference(VCCI)classAstatement

Korea Communications Commission (KCC) statement

California Proposition 65 Compliance

WARNING: This product contains chemicals, including lead, known to the State of California to

cause cancer, and birth defects or other reproductive harm. Wash hands after handling.

vi

Revision Log

SD/CD Series Card Printers User’s Guide

Revision Date Description of Changes

A June 2012 First release of manual

B Nov. 2012 Updates for XPS Card Printer Driver v. 4.0

C April 2013 Updates for XPS Card Printer Driver v. 4.1

vii

Contents

Chapter 1: Introduction ____________________________________________________________ 1

About this Manual______________________________________________________________ 1

Intended Audience ____________________________________________________________ 1

Technical Support______________________________________________________________ 1

Chapter 2: About the Printer ________________________________________________________ 3

About the SD and CD Series Card Printers________________________________________ 3

Printer Components ________________________________________________________ 4

Print Ribbon Cartridge___________________________________________________ 5

Printer with Input Hopper ________________________________________________ 6

Printer with Optional Multi-Card Hopper __________________________________ 7

Printer with Duplex Option _______________________________________________ 8

System Label _______________________________________________________________ 8

Chapter 3: Using the System_______________________________________________________ 11

How the Card Travels__________________________________________________________ 11

Card Printer System Overview__________________________________________________ 11

Equipment ________________________________________________________________ 11

Tasks and Users ____________________________________________________________ 12

Printer Controls________________________________________________________________ 12

Power Button______________________________________________________________ 12

LCD Panel Menus__________________________________________________________ 13

User Button and Light ______________________________________________________ 14

Down Arrow, Up Arrow, and Enter Key ______________________________________ 14

Ribbon Light ______________________________________________________________ 15

Card Light ________________________________________________________________ 15

Retrieve the Printer IP Address _________________________________________________ 16

Print a Test Card_______________________________________________________________ 17

Load and Replace Supplies____________________________________________________ 18

Load Cards _______________________________________________________________ 18

Single Hopper _________________________________________________________ 18

Optional Multi-Card Hopper ____________________________________________ 19

Load the Print Ribbon______________________________________________________ 19

Load the Cleaning Sleeve _________________________________________________ 20

Install the Ribbon Cartridge ________________________________________________ 21

Chapter 4: Printing Cards__________________________________________________________ 23

Before Starting to Print _________________________________________________________ 23

Print Cards____________________________________________________________________ 24

Print from ID Software ______________________________________________________ 24

Print from Other Software __________________________________________________ 24

Chapter 5: System Maintenance___________________________________________________ 27

Clean the Printer ______________________________________________________________ 27

Clean the Printhead___________________________________________________________ 28

Run a Cleaning Card__________________________________________________________ 30

Single Hopper _____________________________________________________________ 30

viii

Optional Multi-Hopper _____________________________________________________ 33

Prepare the Printer for Cleaning ________________________________________ 33

Clean the Printer_______________________________________________________ 34

Clean the Hopper Rollers _______________________________________________ 35

Prepare the Printer for Use ______________________________________________ 36

Chapter 6: Troubleshooting _______________________________________________________ 37

Locate a Problem Within the Card Production System ___________________________ 38

Locate a Problem with Basic Printer Functions___________________________________ 39

Installation Problems __________________________________________________________ 40

USB Installation Troubleshooting ____________________________________________ 41

Network Installation Troubleshooting _______________________________________ 42

Driver Problems _______________________________________________________________ 42

The card printer driver does not detect the network-connected printer_______ 43

The card printer driver does not detect the USB-connected printer ___________ 43

Driver status or Windows print queue does not provide expected data _______ 44

Card Appearance ____________________________________________________________ 44

Something did not print ____________________________________________________ 45

Printing includes unexpected data _________________________________________ 45

The color printing has flaws_________________________________________________ 46

The printing is too light _____________________________________________________ 47

The printing is too dark _____________________________________________________ 48

The monochrome printing has flaws ________________________________________ 48

Magnetic Stripe Problems _____________________________________________________ 49

Use Advanced Troubleshooting Tools___________________________________________ 50

Card Jams____________________________________________________________________ 51

Messages and Conditions _____________________________________________________ 52

Messages on the Printer LCD _______________________________________________ 52

Messages from the XPS Card Printer Driver on the PC ________________________ 54

Messages from Printer Manager ____________________________________________ 54

Other Messages ___________________________________________________________ 54

Respond to Messages _____________________________________________________ 55

Printer Messages __________________________________________________________ 55

100: Request not supported ____________________________________________ 55

101: Job could not complete ___________________________________________ 55

102: Card not in position________________________________________________ 55

103: Printer problem____________________________________________________ 56

104: Critical problem ___________________________________________________ 56

105: Magstripe data error ______________________________________________ 56

106: Magstripe data not found _________________________________________ 57

107: Magstripe read data error _________________________________________ 57

108: Magstripe read no data ___________________________________________ 58

109: Print ribbon problem _______________________________________________ 58

110: Print ribbon out or missing __________________________________________ 58

111: Card not picked __________________________________________________ 59

112: Card hopper empty _______________________________________________ 59

ix

113: Close cover to continue ___________________________________________ 59

114: Cover opened during job __________________________________________ 59

116: Magstripe not available ___________________________________________ 60

117: Reader not available ______________________________________________ 60

118: Print ribbon type problem __________________________________________ 61

119: Print ribbon not supported _________________________________________ 61

120: User paused the printer ____________________________________________ 61

121: Print ribbon not identified __________________________________________ 62

122: Magstripe format problem _________________________________________ 62

123: Insert new card side 1 up __________________________________________ 62

124: Insert same card side 2 up _________________________________________ 62

149: Option not installed________________________________________________ 63

150: Print while unlocked _______________________________________________ 63

151: Failed to lock______________________________________________________ 63

152: Insert new card side 2 up __________________________________________ 63

153: Insert same card side 2 up _________________________________________ 64

170: Insert new card side 1 up __________________________________________ 64

171: Insert same card side 1 up _________________________________________ 64

172: Insert cleaning card _______________________________________________ 64

173: Improper shutdown________________________________________________ 64

Driver-Only Messages ______________________________________________________ 65

500: The printer is not available _________________________________________ 65

501: The printer connection was lost ____________________________________ 65

502: The card data is missing or is not usable_____________________________ 65

504: The card data is missing or is not usable_____________________________ 65

505: USB communication issue __________________________________________ 66

506: A card is currently processing ______________________________________ 66

507: The printer is unlocked _____________________________________________ 66

508: The printer is shutting down ________________________________________ 66

509: The printer is offline or suspended __________________________________ 66

510: The printer is unlocked _____________________________________________ 67

Driver SDK Messages _______________________________________________________ 67

511: Cannot lock or unlock the printer. Locks are not installed.____________ 67

512: Cannot lock or unlock the printer. The password is incorrect or invalid. 67

513: Cannot lock or unlock the printer. The printer is busy. ________________ 67

514: Cannot lock or unlock the printer. The cover is open. ________________ 67

515: Failed to lock or unlock the printer. The locks did not function. _______ 67

x

SD/CD Series Card Printers User’s Guide 1

Chapter 1: Introduction

About this Manual

ThismanualprovidesuserinformationfortheSDandCDSeriesCardPrinters.The

manualincludes:

• Anoverviewofprintercomponentsandoptions,andadescriptionofthe

systemlabel.

• Howtousetheprinter,includinghowtopowertheprinteronandoff,howto

usethefrontpanelandLCDmenus,cardprocessingbasics,howtoprintatest

card,andhowtoloadandreplacesupplies.

• Howtoperformroutinemaintenanceandtroubleshootingtasks.

AnadditionalInstallationandAdministrator’sGuideisavailableforuseby

administratorsorotherprofessionalsresponsibleforprintingcards.Refertothe

Owner’sLibraryCD.

Intended Audience

Themanualisintendedfortheprinteroperatorwhoprintscards,loadsand

replacessupplies,maintainstheprinter,andperformstroubleshooting.

Technical Support

ContactDatacardTechnicalPhoneSupportat1‐800‐328‐3996.

2 Introduction

SD/CD Series Card Printers User’s Guide 3

Chapter 2: About the Printer

About the SD and CD Series Card Printers

Thecardprinterappliesimages,text,andencodeddatatoplasticcards.Itcan

printfull‐colorandmonochromeimages,dependingonthetypeofprintribbon

installed.

Abusyissuancesitemightissueupto10,000cardsamonth.Duringthesebusy

times,thesitemightusemorethanoneprintertokeepupwithdemand.The

printerissuescardseitheroneatatimeorinbatches—upto100cardsatatime.

Anoptional200‐cardinputhopperisavailableforsomeprinters.Inaddition,

someprintersofferanoptionalmulti‐cardhopper withsixinputhoppers,each

witha100‐cardcapacity.

Optionsavailableforthecardprinterincludemagneticstripe,smartcard,and

automaticduplexmodules,andarejecthopper.Theconfigurationlabelonthe

printershowstheoptionsinstalled.Referto“SystemLabel”onpa ge8formore

info rmationaboutrecognizingthefactory‐installedoptionsonyourcardprinter.

Refertothefollowingtoviewtheprintercomponentsandthedifferentoptions:

• PrinterComponentsonpage 4

• PrinterwithInputHopperonpa ge6

• PrinterwithOpt io na l Multi‐CardHopper onpa ge7

• PrinterwithDuplexOp ti o nonpage8

• SystemLabelonpage 8

4 About the Printer

Printer Components





Printhead The printhead transfers images to cards using the

print ribbon.

Configuration label The label shows the location and date of

manufacture, and lists the options installed.

Manual advance knob The knob moves a card in the track to clear a card

jam.

Cable lock receptacle The receptacle allows you to insert the security plate

before attaching the optional Kensington® lock.

Printer connections Printer connections include:

• Power receptacle

• USB connection

• Network connection

Printer access cover

lock

The lock provides secure access to the printer.

Cable lock

receptacle

Manual advance

knob

Printhead

Configuration

label

Printer

connection

Printer access

cover lock

Single Hopper

Optional Multi-Card Hopper

SD/CD Series Card Printers User’s Guide 5

Print Ribbon Cartridge



Print ribbon cartridge The cartridge holds the ribbon for printing.

Print ribbon The ribbon applies images to cards.

Replaceable cleaning

sleeve

The cleaning sleeve removes dust and other particles

from cards to maintain print quality.

Print ribbon

cartridge

Print ribbon

Replaceable cleaning

sleeve

6 About the Printer

Printer with Input Hopper



Cover Open the cover to access the printhead and ribbon.

Latch Push the latch to release the cover and open the

printer.

Ribbon cartridge

handle

The handle allows you to remove the print ribbon

cartridge from the printer.

Card input hopper The input hopper loads card to print. The hopper

holds up to 100 cards (0.030 in. or 0.762mm thickness).

Front panel

The front panel lets you work with the printer. It

includes the Ready button, the status lights, the

power button, and the LCD panel with navigation

keys.

Output hopper The output hopper holds up to 25 completed cards.

(The output hopper of a model SD260 with a manual

feed holds 5 cards.)

Cover

Latch

Ribbon Cartridge

handle

Card input

hopper

Front panel

Output

hopper

SD/CD Series Card Printers User’s Guide 7

Printer with Optional Multi-Card Hopper

Card Hoppers H1

through H6

The H1 through H6 hoppers hold up to 100 cards

each.

Multi-Card Hopper

Cover

Unlock the printer and open the access cover to

load card stock.

Multi-card hopper

cover

8 About the Printer

Printer with Duplex Option



System Label

Theprinterconfigurationlabelonthesideof

thecoverswingarmshowsthecomponents

installed.Itprovidesinformationthatisuseful

whenrequestingservice.

Thelabelshowsthefollowinginformation:

• Printername

• Configuration,whichincludesoptions

installed inthe printer

• Dateandcountryofassembly

• MACaddresstousewhentheprinterisconnectedviaanEthernetnetwork

Informationforcomponentsinstalledbythedealerorsalesgroupishandwritten

onthelabel.



Duplex module The duplex module automatically turns the card for

two-sided printing.

Reject card tray Unfinished cards or cards not processed properly are

placed in the optional reject card tray,

Reject card tray

Duplex module

SD/CD Series Card Printers User’s Guide 9



10 About the Printer

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DataCard SD Series User manual

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