Motorola IDEN WIRELESS DATA SERVICES User manual

Motorola

TM

iDEN

®

Wireless Data Services

for Windows

TM

95, Windows

TM

98, Windows

TM

NT,

Windows

TM

2000, Windows

TM

ME, and Windows

TM

XP

User’s Guide

@NTN1710E@

NTN1710E

i

Wireless Data Services

AboutWirelessDataServices .........................1

Overview ............................................2

InstallationRequirements................................4

SettingUpWindowsComponents......................5

VerifyingandInstallingDial-UpNetworking ................5

VerifyingandInstallingtheTCP/IPProtocol ................8

InstallingtheDial-UpAdapter...........................10

InstallationInstructions ................................11

ConnectingtheDataCable..............................11

InstallingtheSoftware .................................12

ConfiguringYourPhone ............................34

Setting Up Your Computer and Phone for Packet Data Services 34

VerifyingModemInstallation ...........................36

CreatingaDial-UpNetworkingConnectioninWindows ......37

Changing Phone Settings ...............................46

StartingtheInternetConnection......................47

ConnectingwithPacketDataServices.....................47

AfterYouAreConnectedtotheInternet...................48

ConnectingtotheInternetviaCircuit-SwitchedData.........54

FaxServices.......................................56

SendingFaxes .......................................56

ReceivingFaxes ......................................56

TTYOperation ....................................57

BeforeYouMakeaTTYCall ...........................57

MakingaTTYCall ...................................57

RelatedSoftware...................................58

OnlineServiceSoftware................................58

ConfiguringCommunicationsSoftware....................58

Troubleshooting ...................................60

ErrorMessages.......................................64

Customer Support .....................................65

Accessories........................................66

DataCables .........................................66

DualPortAdapterCable ...............................67

PDAAdapter ........................................68

3COMPalmPilot™Cable..............................68

ii

Wireless Data Services

Appendix .........................................69

ForAdvancedUsers...................................69

SettingHyperTerminal.................................69

Configuring the Phone for Packet Data— without the Disk ....71

CommonlyUsedATCommands.........................83

ATCommandSubsetforFaxOperation ..................102

S-Registers .........................................103

Glossary .........................................107

PatentandTrademarkInformation..................113

1

About Wireless Data Services

ABOUT WIRELESS DATA SERVICES

magine the possibilities with iDEN

®

Wireless Data Services

technology, your laptop or handheld computer, and your iDEN data-

capable phone.

Yo u c an :

• Send and receive files, faxes, and e-mail, and access the Internet

fromyourcaroryourcustomer’soffice.

• Check customer account information, company inventory, or interest

rates before entering your customer’s office.

With wireless data services, you can perform your most important laptop

computer activities outside your office or home—from your car, public

transportation, hotel room, or customer site.

And, you can do it all without access to a wired phone line. After you

initially install and set up the data configuration software, simply connect

your iDEN data-enabled phone to your computer. Your iDEN phone then

works like your modem.

Figure 1. Wireless Connection

With your computer powered on, simply start your communication program

or Internet service, and you are on your way.

Your phone and data cable may not be the same as the

models shown.

Your iDEN

phone

Data cable

Laptop or hand-

held computing

device

2

Wireless Data Services

Overview

The iDEN Wireless Data Services solution provides you with the capability

of connecting to the Internet and corporate intranets using your laptop

computer (or compatible hand-held computing device) and your iDEN data-

enabled phone.

Packet Data

Internet

E-Mail

Circuit Data

4.

Connect

to the

Internet

2.

Install the

Packet Data

Software

3.

Configure

the

Phone

1.

Connect

the Cable

and Turn on

the Phone

C.

Start the

Communication

Software

Circuit Data

Modem

B.

Connect

the Cable

and turn on

the Phone

A.

Internet Service

Provider

Faxes

3

About Wireless Data Services

The phone serves as your modem for making packet and circuit-data

connections.

• Packet data: A wireless modem connection that uses your iDEN

phone’s modem for accessing the Internet, sending and receiving

e-mail, and transferring small files over the packet data network using

standard IP protocols. You are still able to make and receive phone calls,

dispatch calls, and circuit data/faxes during the “idle” time.

Data is sent in bursts. Packet data transmits packets (blocks) of data at

high speed. After the data is transmitted, you can remain connected

indefinitely yet not be charged for the idle time.

• Circuit data: A wireless modem connection that uses your iDEN

phone’s modem for sending and receiving faxes over the circuit-

switched cellular channel.

Data is sent as a continuous stream through the network to another

modem.

To prepare your computer and iDEN data-enabled phone for wireless data

use, the following procedures are necessary.

• Connect the cable.

Connect the phone to the computer via the data cable.

For more information see “Installation Instructions” on page 11.

• Turn on the phone.

Turn on the phone before you proceed with the installation and

configuration.

• Set up Windows Components.

Use these instructions to verify that Dial-Up Networking and the TCP/IP

protocol are installed on your computer. If not, follow the procedure

provided to install them.

For more information, see “Verifying and Installing Dial-Up

Networking” on page 5 and “Verifying and Installing the TCP/IP

Protocol” on page 8.

• Install the software.

Use the installation software to install the modem configuration data

software.

For more information, see “Installing the Software” on page 12.

• Configure your iDEN phone.

Enter settings provided by your iDEN carrier.

For more information, see “Configuring Your Phone” on page 34.

NOTE

You may use the following information as a fast path to

installation.

4

Wireless Data Services

• Connect to the Internet.

Start the Dial-Up Networking session. Be sure that the phone is

connected to the computer with the data cable. After the connection is

made, the floppy disk icon will be present on the phone’s display.

For more information, see “Starting the Internet Connection” on

page 47.

After successful installation, you can surf the Internet, send and receives

faxes and e-mail messages, and transfer files.

Installation Requirements

To run the installation program, you need the following:

• An iDEN plus series phone

• An data cable for your plus series phone

•AnIBM

®

-compatible PC with:

-AnIntel

®

486 (or higher) processor

- Microsoft

®

Windows

®

95, Windows

®

98, Windows

®

NT

(Service Pack 3), Windows

®

2000, Windows

®

ME, or

Windows

®

XP installed

- Minimum 128 MB of addressable RAM

-1.44MB3.5-inchdiskdriveorCD-ROMdrive

- 50 MB free hard-disk space

- Recommended: Mouse or compatible pointing device

• The installation software that came with your package

• Communication software

• AnaccountwithaniDENcarrier

5

Setting Up Windows Components

SETTING UP WINDOWS

COMPONENTS

The Installation software automatically installs the packet data application

on your IBM PC-compatible computer with Windows installed.

Windows must have Dial-Up Networking Version 1.3 or later and the TCP/

IP protocol installed.

• If Dial-Up Networking and the TCP/IP protocol are installed, skip this

section and go to “Installation Instructions” on page 11.

• If you are not sure if they are installed, or if they are not installed,

proceed with the rest of these instructions.

Verifying and Installing Dial-Up Networking

This section provides the procedure for setting up Dial-Up Networking on

your Windows computer.

Make sure that your Windows installation media (CD or disk) is available.

You may be asked to insert it later in the installation procedure.

1. From your Windows desktop, double-click “My Computer”.

2. Double-click “Control Panel”.

3. Double-click “Add/Remove Programs”. The Add/Remove Programs

Properties window opens.

4. Click the Windows Setup tab.

NOTES

If your version of Dial-up Networking is earlier than

Version 1.3, you can go to the Microsoft™ web site,

www.microsoft.com, to get the upgrade.

Windows 95 must have Windows Socket version 2

installed.

If your Windows socket version is less than version 2.0, you

can go to the Microsoft Web site, www.microsoft.com,

search for 'Windows socket 2 Update' to upgrade.

IMPORTANT

If your computer has a network card or a security program

that prevents IP address changes, see your system

administrator before attempting to install this program.

If your computer is connected to a network, be sure not to

remove the existing networkprotocols during Packet Data

installation.

6

Wireless Data Services

5. Highlight “Communications” in the Components box.

6. Click “Details”. The Communications window opens.

4.

5.

6.

7

Setting Up Windows Components

7. In the Communications window, do one of the following:

a. If the selection box to the left of “Dial Up Networking” has a

check mark in it, click “Cancel” to close the window. Click

“Cancel” again to close the Add/Remove Programs Properties

window.

b. If the selection box to the left of “Dial Up Networking” does not

have a check mark in it, click the selection box to place a check

mark in it. Click “OK” to close the window and then click “OK”

again to close the Add/Remove Programs Properties window.

Restart your computer.

8. Continue with “Verifying and Installing the TCP/IP Protocol” on

page 8.

7.

8

Wireless Data Services

Verifying and Installing the TCP/IP Protocol

Use this procedure to ensure that your computer has the TCP/IP protocol

installed.

1. From the Control Panel on your desktop, double-click “Network”.

The Network window opens. Your screen might not look exactly like

the one illustrated.

2. Scroll down the list to find “TCP/IP Dial-Up Adapter”.

3. Do one of the following:

a. If you see “TCP/IP -> Dial-Up Adapter” in the list, click “OK”.

Skip this section and go to “Installation Instructions” on page 11.

b. If you do not see “TCP/IP -> Dial-Up Adapter” in the list, click

“Add”. The Select Network Component Type window opens.

2.

3b.

3a.

4.

9

Setting Up Windows Components

4. Highlight “Protocol” then click “Add”. The Select Network Protocol

window opens.

5. Under Manufacturer, select “Microsoft”.

6. Under Network Protocol, select “TCP/IP”, then click “OK”. The

TCP/IP Dial-Up Adapter appears in the list.

If the Dial-Up Adapter does not appear in the list, you do not have a

Dial-Up Adapter installed. You can install one. Use the procedure for

“Installing the Dial-Up Adapter” on page 10.

7. To close, click “OK”.

8. If the Dial-Up Networking adapter is installed, continue with

“Installation Instructions” on page 11.

5.

6.

10

Wireless Data Services

Installing the Dial-Up Adapter

When you select “TCP/IP Protocol”, you are asked to select a network

adapter. If you receive a message that you do not have one installed, use the

following procedure to install one. If you have a Dial-Up Adapter installed,

skip this section and go to “Installation Instructions” on page 11.

1. At the Select Network Adapter window, under Network Adapters,

highlight “Dial-Up Adapter”.

2. Under Manufacturers, highlight “Microsoft”.

3. Click “OK”. The Select Network Component Type window opens.

4. Highlight “Adapter” then click “Add”. The Select Network Adapters

window opens.

5. To verify that the adapter was added, from the Control Panel, click

Network. Look for “Dial-Up Adapter” on the Network Configuration

screen.

1.

2.

4.

11

Setting Up Windows Components

Installation Instructions

This section provides information for connecting the cable data and

installing the software.

Connecting the Data Cable

Your computer and your phone can be turned on or turned off when you

connect the data cable.

To connect the data cable:

1. Connect the data cable to the accessory connector on your phone.

Figure 2. Example of Equipment Arrangement

2. Attach the other end of the cable to a serial communication (COM)

port on your computer or hand-held computing device.

3. Position the antenna of the radio product at least one inch (2.5 cm)

away from the body of any person when transmitting.

4. For body-worn operation, with or without an earpiece or any other

accessory, the antenna should be kept at least one inch (2.5 cm) from

the body when transmitting.

A Motorola plastic carry holder with a

belt clip is available as an accessory to this radio product for body-

worn use.

NOTE

To install the Wireless Data Services software on a

computer or hand-held device that does not have

Windows installed, or if you do not have the installation

disks, proceed to “Configuring the Phone for Packet

Data–without the Disk,” on page 62.

To attach the cable

properly, make sure

that the Motorola

logo faces toward

the front, as shown.

12

Wireless Data Services

To remove the cable:

1. Disconnect the data cable from your phone.

2. Disconnect the data cable from your computer.

Installing the Software

The Installation software enables packet data service.

To install the packet data software:

1. Turn on your iDEN phone.

2. Turn on your computer and start Microsoft

®

Windows

®

95, Windows

®

98, Windows

®

NT, Windows

®

2000, Windows

®

ME, or Windows

®

XP.

3. Insert the Installation CD-ROM in your CD-ROM drive.

4. Select “Start”, then select “Run”.

5. Type d:\setup (or substitute the correct drive letter).

6. Click “OK”. The Setup progress window opens. After it closes, the

Welcome window opens.

7. Click “Next”. The User Information window opens.

IMPORTANT

During installation, if you receive a message that you do not

have one or more of the required Windows components

installed, see “Setting Up Windows Components” on

page 5.

13

Setting Up Windows Components

8. Enter your name and company, if it doesn’t automatically display.

9. Click “Next”. The Choose Destination Location window opens.

10. Click “Next” to accept the default Destination Folder. The Select

Program Folder window opens. “iDEN Packet Data Applet” is

highlighted.

8.

14

Wireless Data Services

11. Click “Next” to accept the default Program Folder, iDEN Packet Data

Applet.

The installation program starts. A status window opens while the files

are copying.

After the files are copied, you can add a shortcut to your Windows

desktop.

12. Select “Yes” to add a shortcut.

13. Make sure your phone is connected and turned on before you continue

the installation.

NOTE

For USB users: If prompted for Motorola iDEN USB

modem drivers, select the option to install software

automatically.

15

Setting Up Windows Components

14. Click “OK” when this window appears.

To continue the installation, see one of the following sections:

• To install on Windows NT, see “Windows NT Installation Only” on

page 15.

• To install on Windows 2000 or Windows XP, see “Windows 2000 and

Windows XP Installations” on page 22.

• To install on Windows 95, Window 98, Windows ME, or Windows XP,

see “Completing Software Installation for All Operating Systems” on

page 30.

Windows NT Installation Only

NOTE

Your interface may appear slightly different than the

following illustration, but the options will be the same.

NOTE

Administrative rights are required.Windows NT (Service

Pack 3) must be installed.

IMPORTANT

There is a baud rate setting for your computer and a baud

rate settingfor your phone. Ifyou do not choose AutoDetect

and accept the default baud rate of 19200, be sure the

settingsfor thecomputerand the phone are the same.If they

are not, your computer might have a problem connecting

with the phone.

To check the baud rate on your phone, press *#60on the

keypad.

At baud rates of 115.2K and 57.6K, you must set both the

PC and your phone to Hardware Flow Control for circuit

data and packet data. Additionally, for optimum

performance, set the Advance Port Settings as follows:

WINNT/2000: FIFO Enabled

16

Wireless Data Services

1. At the Communications Settings window, do one of the following:

• Click “Auto Detect” to have the program automatically detect the

communication port to which your phone is connected and set the

corresponding COM port button.

• Or, select a COM or USB port by clicking its selection button.

2. Optional: If you want to change the baudrate, click the down arrow next

to 19200 and make another selection.

Be sure that “Done” appears in the Status box before you continue

3. Click “OK”.

4. Click “OK” in this information window.

TIP

Make a note of the selected COM port. You will need it later

in the installation when you add the circuit-data modem.

1.

2.

3.

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Motorola IDEN WIRELESS DATA SERVICES User manual

Motorola IDEN WIRELESS DATA SERVICES User manual

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