Motorola IDEN COMPANIONPRO User manual

iDEN

®

CompanionPro

User’s Guide

@NTN1755C@

NTN1755C

COPYRIGHT INFORMATION

The Motorola

®

equipment described in this manual may include

copyrighted Motorola computer programs stored in semiconductor

memories or other media. Laws in the United States and other

countries preserve for Motorola certain exclusive rights for

copyrighted computer programs, including the exclusive right to

copy or reproduce in any form the copyrighted computer program.

Accordingly, any copyrighted Motorola computer programs

contained in the Motorola equipment described in this manual may

not be copied or reproduced in any manner without the express

permission of Motorola.

Furthermore, the purchase of Motorola equipment shall not be

deemed to grant either directly or by implication, estoppel or

otherwise, any license under the copyrights, patents or patent

applications of Motorola, except for the normal non-exclusive,

royalty-free license to use that arises by operation of law in the sales

of a product.

LICENSING RESTRICTIONS

The installation program used to install iDEN CompanionPro,

InstallShield, is licensed software provided by InstallShield Corp.

1100 Woodfield Road, #108, Schaumburg, Illinois 60173-9946

(USA). InstallShield is provided to you for the exclusive purpose of

installing the iDEN

®

CompanionPro. Motorola is exclusively

responsible for the support of iDEN CompanionPro including

support during the installation phase. In no event will InstallShield

Corp. provide any technical support for iDEN CompanionPro.

TRADEMARKS

MOTOROLA, the Stylized M Logo and all other trademarks indicated as such

patents listed in the User’s Guide.

IBM, PC-AT and PC-XT are registered trademarks of IBM Corporation.

Microsoft and MS-DOS are registered trademarks and Windows, Windows NT,

Windows for Workgroups, Windows 95, Windows 98 and Windows 2000 are

trademarks of Microsoft Corporation.

InstallShield is a registered trademark of InstallShield Corporation.

All other copyrights mentioned in this manual are the trademarks of their

respective owners.

®Reg.U.S.Pat.&Tm.Off.

8000 W. Sunrise Blvd., Ft. Lauderdale, FL 33322

GETTING STARTED

iDEN

COPYRIGHT INFORMATION ............................................................ 2

LICENSING RESTRICTIONS..............................................................2

Trademarks............................................................................................. 2

Using this Manual................................................................................. 11

Product Overview.......................................................................... 11

Who Should Use this Manual........................................................ 11

What this Manual Contains ........................................................... 11

PREVIEW

About CompanionPro On-line Help.............................................. 12

Other Reference Sources ............................................................... 12

Conventions Used in this Manual.................................................. 13

System Requirements for Installation .................................................. 13

Installing CompanionPro......................................................................14

INSTALLATION

Verifying the Installation............................................................... 15

Setting Up the Programming Hardware ............................................... 16

SETUP

Using an Alternate Programming Cable........................................ 18

Using CompanionPro ...........................................................................19

Getting Around in CompanionPro................................................. 19

Using the Menus............................................................................ 19

OVERVIEW

Features of the CompanionPro Application Window .................. 21

CompanionPro Tool Bars..................................................................... 22

Application Tool Bar..................................................................... 22

iDEN Tool Bar .............................................................................. 23

CompanionPro Units and Talkgroups .................................................. 24

Units and Talkgroups Tabs............................................................26

Phone List.............................................................................................28

Private Call List....................................................................................30

Talkgroup List ...................................................................................... 32

Phonebook............................................................................................34

Basic Phone Settings ............................................................................36

Talkgroup Scan..................................................................................... 39

Status Message List.............................................................................. 41

View .....................................................................................................43

Notes.....................................................................................................44

Copy Unit’s Dialog............................................................................... 48

Auto Fill Dialog.................................................................................... 50

CompanionPro Messaging Center........................................................ 51

SMS Actions Tool Bar .................................................................. 52

CompanionPro Recover Wizard........................................................... 53

CompanionPro Copy Wizard ............................................................... 54

Phonebook............................................................................................55

Datebook............................................................................................... 57

CompanionPro Options Dialog ............................................................59

Configuration Page........................................................................ 59

Service Provider Page.................................................................... 61

SMS Message Settings Page ......................................................... 64

Accessing the On-line Help System .....................................................66

TUTORIAL

Tutorial ................................................................................................. 67

Task 1: Phonebook........................................................................68

Task 2: Datebook...........................................................................69

Task 3: Reading Unit Information from the Phone....................... 70

Task 4: Opening a CompanionPro File ......................................... 71

Task 5: Creating a Backup CompanionPro file............................. 72

Task 6: Adding Entries to the Phone List......................................73

Task 7: Copying Entries from One CompanionPro file to

Another.......................................................................................... 74

Task 8: Dragging and Dropping Entries from One CompanionPro

file to Another................................................................................ 75

Task 9: Saving a CompanionPro file............................................. 76

Task 10: Appending CompanionPro Data..................................... 77

Task 11: Writing CompanionPro Data to the Phone..................... 78

Task 12: Writing CompanionPro Data to the Phone Using the

Copy Wizard..................................................................................79

Task 13: Adding a Unit .................................................................81

Task 14: Adding a Phone to the Current CompanionPro File.......82

Task 15: Modifying a Unit ............................................................83

Task 16: Deleting a Unit................................................................ 84

Task 17: Adding a Talkgroup........................................................ 85

Task 18: Deleting a Talkgroup...................................................... 86

Task19:SendingaMessagetoOnePhoneortoa

Group of Phones............................................................................87

Task 20: Restoring an iDEN Phone Using the Recover

Wizard ........................................................................................... 88

Task 21: Configuring Parameters Using the Options Dialog........89

GETTING STARTED

iDEN

Final Thoughts...............................................................................90

APPENDIX

A: CompanionPro Menu Maps

B: Keyboard Shortcuts .........................................................................92

C: Troubleshooting...............................................................................94

Troubleshooting the Software Installation ....................................94

Troubleshooting the Hardware Setup............................................94

D: Contacting Motorola........................................................................ 96

Customer Service........................................................................... 96

Product Suggestions ......................................................................96

E: Frequently Asked Questions............................................................97

GETTING STARTED

iDEN

11

USING THIS MANUAL

Welcome to iDEN® CompanionPro Application. To help you, this iDEN®

CompanionPro User’s Guide booklet contains all the information necessary to

help you install and use iDEN

® CompanionPro Application. You will also find on

the iDEN

® CompanionPro CD-ROM the User’s Guide in portable document

format (pdf). This file consists of the complete iDEN

® CompanionPro User’s

Guide, plus a tutorial, appendix, and system messages.

Product Overview

iDEN CompanionPro is a PC-based software application developed by Motorola

®

that is used to: retrieve and modify Call Lists of iDEN phones, set up ergonomic

preferences, and send SMS messages to iDEN phones for fleet members or for

end users.

The iDEN phone stores Call Lists as electronic data entries. Use iDEN

CompanionPro to retrieve and modify the entries, and save the entries in the

CompanionPro (COP) file format in the PC.

Who Should Use this Manual

This iDEN® CompanionPro Application User’s Guide is intended for fleet

managers or end users who will use CompanionPro to deploy iDEN phones.

Using iDEN

® CompanionPro, the fleet manager or end user quickly reads, edits

and copies Call Lists to one phone or hundreds, sends a message to a targeted

phone or to a group of phones, and recovers phones using time-saving wizards.

What this Manual Contains

The iDEN CompanionPro User’s Guide is divided in four sections and an

appendix:

Section 1 describes how to install the CompanionPro application.

Section 2 explains the hardware setup required to program an iDEN phone.

NOTE: This manual assumes that you are familiar with basic Windows

operations. If this is not the case, be sure to read the documentation that is

shipped with your copy of Windows before you proceed.

For the latest information on iDEN® products and accessories,

visit the iDEN

® web site at www.mot.com/iDEN

Preview

GETTING STARTED

iDEN

12

Section 3 provides an overview of the CompanionPro application, how to obtain

on-line help, and how to navigate the user interface.

Section 4 (of the iDEN CompanionPro User’s Guide in CD-ROM) consists of a

tutorial that provides step-by-step instructions on using iDEN CompanionPro

User’s Guide. The instructions describe how to:

• open and save

IDEN COMPANIONPRO files; read and write data to and from

the phone.

•modify

IDEN COMPANIONPRO files

• copy information from one phone to another

• add, delete, and modify a unit

• add and delete a talkgroup

• send a message to one phone or to a group of phones

• recover an iDEN

® phone using the Recover Wizard

• configure parameters

• add, delete, modify and sync Phonebook and Datebook entries

The instructions are grouped in logical order to help introduce you to the iDEN

®

CompanionPro Application.

The Appendices (of the CompanionPro User’s Guide)contain:

• A map of the CompanionPro menus

• A list of keyboard shortcuts

• Troubleshooting information

• Details on contacting Motorola for technical support

• Most frequently asked Questions and Answers

• System messages

About CompanionPro On-line Help

The CompanionPro User’s Guide is designed to supplement the on-line help

installed with CompanionPro. Be sure to refer to the on-line help for context-

sensitive information on CompanionPro fields and functions.

For information on accessing on-line help, see page 66.

Other Reference Sources

The CompanionPro CD-ROM makes available a Help file and reference sources

that help explain some of the more technical aspects of the product.

• Brief descriptions of

IDEN COMPANIONPRO FILE types are found in the Glos-

sary section of the CompanionPro on-line help system. To access the Glos-

sary, select

Help from the CompanionPro Help Topics, click the

Contents tab, and double-click the Glossary topic.

• Read about latest adjustments that may affect CompanionPro usage, in the

readme.txt file.

Preview

GETTING STARTED

iDEN

13

Conventions Used in this Manual

The following conventions are observed throughout this manual:

SYSTEM REQUIREMENTS FOR INSTALLATION

iDEN® CompanionPro requires an IBM

®

PC or 100-percent compatible

computer with the following minimum configuration:

italics Used for emphasis and for new terms.

bold

Indicates keyboard keys and key combinations.

File/Open

Used to designate the location and name of a

CompanionPro menu function. This example refers to the

Open function in the CompanionPro File menu.

Indicates in the tutorial that the current topic continues on

the following page.

TIP:

Denotes tips and hints for using CompanionPro.

Indicates an operational procedure, practice or condition

requiring special attention.

Alerts to conditions that can result in loss or corruption of

data or damage to application files.

Processor Pentium 300 or later

Memory (RAM) 128 MB or greater

Free hard disk space

for installation

50 MB minimum

Video VGA or better

CD-ROM Standard CD-ROM drive

Operating system

Windows 95™, 98™, 2000™ ,Windows NT™,

4.0 (Service Pack 3 or later recommended).

Administration rights are required.

NOTE:

Preview

GETTING STARTED

iDEN

14

INSTALLING COMPANIONPRO

To install CompanionPro on your hard drive:

1. Quit all Windows applications to ensure a successful installation.

2. Insert the CompanionPro application

CD into the CD-ROM drive.

3. From the Start menu, select Run. Type D:\SETUP. If necessary, substitute

the correct drive letter for D. Click

OK. The setup program will run the

InstallShield

®

Wizard to guide you through the installation process. At

the beginning of the installation, choose a language in the Choose Setup

Language box.

4. If iDEN CompanionPro already is installed on your system, the next screen

gives the option of uninstalling or reinstalling iDEN CompanionPro.

5. When the Welcome screen appears, read the instructions and click Next.

6. In the License Agreement Screen, click No to exit, or Yes to continue

installing CompanionPro.

7. In the Choose Destination Location screen, you may change the default

installation directory path by clicking the Browse button. Click Next.

8. Select the desired Program Folder in which to add the CompanionPro

shortcut and click Next. The installation program also creates keys in the

system registry.

9. Select which

COM (serial) port to use in the COM Port Selection screen.

Click Next when ready. This setting can be changed later.

10. When the setup is complete, you will be prompted if you want to create a

desktop shortcut to CompanionPro. Click Ye s to create the shortcut.

11. Click

OK in the message screen. The PC will restart.

NOTE: You will be given the option to uninstall or reinstall. Uninstalling

removes the existing version of CompanionPro from your system. We

recommend that you uninstall the existing version. Reinstalling is useful

when upgrading to a newer version of theCompanionPro application, or

when repairing the existing installation. Files that you have may have saved

in the old installation directory will NOT be deleted during the uninstall

If you are asked to, you must restart your PC to

complete the installation.

Installation

GETTING STARTED

iDEN

15

12. Click Finish to complete the installation.

Verifying the Installation

To verify that CompanionPro installed successfully:

1. Use the Start menu, Desktop Shortcut, or Windows Explorer to locate

CompanionPro.

2. Click the CompanionPro icon to launch it.

3. The iDEN CompanionPro splash screenappears. Click on the splash screen

or wait a few moments: the CompanionPro application similar to the

following appears.

Do not delete or move any application files installed

with CompanionPro software. They are required to

run CompanionPro application.

NOTE: Since the installation files are compressed, you cannot install

CompanionPro simply by copying the files from the installation CD or disk

to the hard disk. You must use the Setup program.

NOTE: You must have Administrator privileges to install CompanionPro

on a Windows NT system or 2000. If you do not have these privileges,

contact your system administrator.

Installation

GETTING STARTED

iDEN

16

If CompanionPro does not start up as described above, refer to the

“Troubleshooting” section of the CompanionPro User’s Guide.

SETTING UP THE PROGRAMMING HARDWARE

1. Connect the data cable to the computer COM (serial) port as illustrated on

pages 18.

2. Power on the iDEN

® phone, using a fully-charged battery.

3. Connect the other end of the data cable to the accessory connector on the

phone. Verify that the data cable is securely connected to the phone. This

Installation

GETTING STARTED

iDEN

17

completes the setup.

Never disconnect the data cable from the iDEN

phone or power off the PC during the programming

process. This can cause data to become corrupted

and can damage the unit.

NOTE: Make it a practice to periodically examine your iDEN phone and

programming cable metal contacts for cleanliness. If necessary, clean the

contacts with alcohol and let dry.

Setup

GETTING STARTED

iDEN

18

Using the Data Cable

To use a data cable, first deactivate the QuickComm feature in iDEN Companion-

Pro. The Quickcomm feature allows for fast communication between iDEN Com-

panionPro and the phone. To deactivate QuickComm:

1. Select

Tools/Options.

2. In the Options dialog box, deselect the QuickComm check box

Hardware setup using NKN6501

COM Serial Port

Data Cable may differ

with other phones.

Setup

GETTING STARTED

iDEN

19

USING COMPANIONPRO

In its default view, as shown on page 21, CompanionPro is composed of the

following: the CompanionPro Application window; a Tool Bar above the

CompanionPro window view area; the iDEN Tool Bar located to the left of the

Application window view area.

Additional tool bars appear, by clicking buttons on the iDEN Tool Bar. Two

examples: clicking the Phone Center button displays the Units page and the Units

Tool Bar as described on page 24. Clicking the Messaging Center button displays

“SMS Actions Tool Bar” as described on page 52.

After CompanionPro loads, the application is ready to edit, create, or delete files

in CompanionPro (COP) format.

Getting Around in CompanionPro

Access all CompanionPro functions from the toolbars, menus or through the

keyboard shortcuts listed on page 92 (of the CompanionPro User’s Guide in CD-

ROM).

Using the Menus

The CompanionPro Application menu bar is shown below:

The eight drop-down menus of CompanionPro are:

Use the menu items to accomplish the following tasks:

File

Creates a new CompanionPro COP or PIM file; opens an existing

file; appends one file to another; closes and saves open

IDEN

IDEN COMPANIONPRO OR PIM files; prints; exits the

CompanionPro application.

Edit

Un-does the last change; cuts (or copies) information from a file;

pastes information from the Windows clipboard to a file.

NOTE: As shown, a mode is populating the Application window area. If no

mode is chosen (see page 21), the only menu items that display are: File,

View, Tools, and Help.

Setup

GETTING STARTED

iDEN

20

Refer to the menu maps on page 90 (of the CompanionPro User’s Guide on CD-

ROM) to view each of the drop-down menus.

View

Clicking, displays the toolbar options and the Application Status

Bar.

Phone Allows adding and deleting units and talkgroups.

Tools

Accesses the Phone Center, Copy Wizard, Recover Wizard,

Messaging Center, or Personal Information Center screens;

Reads, Programs, and Resets the Phone; accesses the English/

French language dialog; accesses the Options page.

Inside

Unit

or

SMS

Actions

Inside Unit: Opens the Unit Information screen if a iDEN

CompanionPro file is open and selected.

SMS Actions: Save/Load a message; select a modem, modify

SMS settings and get Help.

Window Accesses standard Windows environment controls.

Help

Accesses CompanionPro Help topics and the CompanionPro

version information screen.

NOTE: Pressing the F1 key also accesses help.

NOTE: Some CompanionPro menu functions will not be visible or will be

otherwise unavailable unless a iDEN CompanionPro file is open in the

application. Even if a iDEN CompanionPro file is open, some functions will

be unavailable, based on the context. For example, the Copy function is

available only when highlighting a part of the codeplug that can be copied.

Overview

GETTING STARTED

iDEN

21

Features of the CompanionPro Application Window

CompanionPro

Menu Bar

iDEN Title Bar

iDEN Tool Bar:

“iDEN® Tool Bar” as

described on page 23.

Units List as described on

page 24.

CompanionPro Tool Bars: provides

easy access to many of the most

commonly used operations of

CompanionPro. See “CompanionPro

Tool Bars” as described on page 22.

Units and Talkgroups Tabs: Allows

for switching between Units or

Talkgroup screens, as described on

page 24.

Inside Unit provides easy access to

additional applications.

Overview

GETTING STARTED

iDEN

22

COMPANIONPRO TOOL BARS

Application Tool Bar

The CompanionPro Application Tool Bar buttons provide shortcuts to the

following tasks:

Table 1: Application Tool Bar

Buttons

Creates a new CompanionPro file.

Opens an existing CompanionPro file.

Opens an existing CompanionPro file and appends it to the

current CompanionPro file.

Saves the current CompanionPro file.

Sends information to the default printer. Printing is mode-

specific.

Pastes copied text from the windows clipboard to the

selected area of the application.

Copies selected text in an open CompanionPro file to the

Windows Clipboard.

Reads an iDEN

® unit.

Writes user ergonomics and Call Lists data to the

destination phone.

Adds a unit to the current CompanionPro file.

Deletes selected unit from the current CompanionPro file.

Adds a talkgroup to the current CompanionPro file.

Overview

GETTING STARTED

iDEN

23

iDEN® Tool Bar

The iDEN Tool Bar buttons provide shortcuts to the following tasks:

Deletes selected talkgroup from the current CompanionPro

file.

Accesses CompanionPro help topics.

Accesses CompanionPro context-sensitive help.

Table 2: iDEN Tool Bar Buttons

Phone Center: Displays two tab pages, Units and

Talkgroups, and places the Unit Tool Bar or inside Unit

Tool Bar to the right of the CompanionPro Application

screen.

Copy Wizard: Opens the Copy Wizard screen which allows

you to copy data from an iDEN phone to any number of

destinations phones.

Recover Wizard: Recovers a phone by writing information

that is stored in a backup codeplug file to an iDEN unit.

Messaging Center: Opens the Messaging Center view

which allows you to send an SMS message to one phone or

a group of phones through a modem, and places the “SMS

Actions Tool Bar Buttons” as described on page 52 to the

right of the CompanionPro Application screen.

Personal Information Center: Opens the Phonebook and

Datebook screen, allowing the user to add new user phone

information, modify, sync, or delete existing information,

as well as datebook information. See “Phonebook” as

described on page 55 and “Datebook” as described on

page 57.

Table 1: Application Tool Bar

Buttons (Continued)

NOTE: Backup codeplug files are stored in the

codeplug backup path that is specified in the

configuration page of the Options property screen.

Overview

GETTING STARTED

iDEN

24

COMPANIONPRO UNITS AND TALKGROUPS

CompanionPro allows user’s to store multiple iDEN units and view talkgroup

information. Clicking the “Phone Center” button from the iDEN Tool Bar displays

the Phone Center view (shown on page 27), which includes twotabs and a tool bar

(described on page 27):

• Units—use to add, modify or delete an iDEN unit; view unit information and

settings.

• Talkgroups—use to view the talkgroup list; view available users, available

talkgroups, and all users.

Table 3: Units and Talkgroups Field

Descriptions

Units Tab

Field

Filling In or Clicking...

User’s Name Accepts up to 11 characters.

IMEI Accepts up to 15 characters.

Model Lists all phone models supported.

Overview

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Motorola IDEN COMPANIONPRO User manual

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