Introduction ...................................................................................................................................................... 144
Set the Sleep/Auto O After Inactivity setting ............................................................................................ 144
Set the sleep timer and congure the printer to use 1 watt or less of power ...................................... 144
Set the sleep schedule ................................................................................................................................... 145
Set the Delay Shut Down setting .................................................................................................................. 145
HP Web Jetadmin ................................................................................................................................................................. 146
Software and rmware updates ........................................................................................................................................ 147
9 Solve problems ..................................................................................................................................................................................... 149
For more information: ......................................................................................................................................................... 149
Customer support ................................................................................................................................................................ 150
Control panel help system ................................................................................................................................................. 151
Restore factory settings ..................................................................................................................................................... 152
Introduction ...................................................................................................................................................... 152
Method one: Restore factory settings from the printer control panel ................................................... 152
Method two: Restore factory settings from the HP Embedded Web Server (network-connected
printers only) .................................................................................................................................................... 152
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 153
Printer does not pick up paper or misfeeds .................................................................................................................... 154
Introduction ...................................................................................................................................................... 154
The printer does not pick up paper .............................................................................................................. 154
The printer picks up multiple sheets of paper ............................................................................................ 156
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 160
Clear paper jams .................................................................................................................................................................. 161
Introduction ...................................................................................................................................................... 161
Jam locations ................................................................................................................................................... 161
Auto-navigation for clearing paper jams ..................................................................................................... 163
Experiencing frequent or recurring paper jams? ....................................................................................... 163
Clear paper jams in the document feeder ................................................................................................... 164
13.A1 tray 1 paper jam .................................................................................................................................. 167
13.A2 tray 2 paper jam .................................................................................................................................. 169
13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam ................................................................................. 173
13.B right door and fuser area paper jam ................................................................................................... 178
13.E1 output bin paper jam ........................................................................................................................... 183
13.8 staple jams .............................................................................................................................................. 183
Improve print quality ........................................................................................................................................................... 186
Introduction ...................................................................................................................................................... 186
Print from a dierent software program .................................................................................................... 186
Check the paper-type setting for the print job ........................................................................................... 186
Check the paper type setting on the printer .......................................................................... 186
Check the paper type setting (Windows) ................................................................................ 186
viii ENWW