VMware View 4.0 User guide

View Manager Administration Guide

View Manager 4.0

This document supports the version of each product listed and

supports all subsequent versions until the document is replaced

by a new edition. To check for more recent editions of this

document, see http://www.vmware.com/support/pubs.

EN-000242-01

VMware, Inc.

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2 VMware, Inc.

View Manager Administration Guide

You can find the most up-to-date technical documentation on the VMware Web site at:

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The VMware Web site also provides the latest product updates.

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VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other

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companies.

VMware, Inc. 3

Contents

AboutThisBook 9

1 Introduction 11

OverviewofViewManager 11

ViewManagerFeatures 12

ViewManagerComponents 14

SystemRequirements 14

ViewConnectionServer 15

OperatingSystemSupportforInstalledComponents 17

OperatingSystemSupportforWebComponents 18

ViewAgent 19

ViewClient/ViewClientwithOfflineDesktop 20

ViewPortal 24

ViewComposer 24

2 Installation 27

OverviewofViewConnectionServer 28

ViewConnectionServerInstances 28

StandardServerInstallation 30

ReplicaServerInstallation 30

SecurityServerInstallation 32

ExternalURL 36

OfflineDesktop 36

RDP 36

vCenterServerPermissionsforViewManagerUsers 37

InitialViewManagerConfiguration 38

ViewConnectionServerBackup 40

OptimizingYourInstallation 41

EphemeralPorts 41

IncreasingtheSizeoftheTCBHashTable 43

WorksheettoCalculateEphemeralPortsandTCB

HashTable 45

OptimizingtheJavaVirtualMachine 46

ConfiguringtheSystemPage‐FileSettings 47

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3 ViewAdministrator 49

OverviewofViewAdministrator 49

DesktopsandPoolsView 50

UsersandGroupsView 53

ConfigurationView 55

ProductLicensingandUsage 56

Servers 56

RegisteredDesktopSources 61

Administrators 61

GlobalSettings 61

EventsView 63

4 VirtualDesktopDeployment 65

OverviewofVirtualDesktopDeployment 66

DesktopSources 66

DesktopDeliveryModels 67

PreparingtheGuestSystem 68

InstallingtheViewAgentontheGuestSystem 69

UsingtheViewAgentonVirtualMachineswithMultipleNICs 71

IndividualDesktops 71

DeployinganIndividualDesktop 71

AutomatedDesktopPools 74

VirtualMachineTemplates 74

CustomizationSpecifications 75

DeployinganAutomatedDesktopPool 76

ManualDesktopPools 81

DeployingaManual

DesktopPool 82

EntitlingaDesktoporPool 85

RestrictingViewDesktopAccess 86

SearchingDesktopsandEntitledUsersandGroups 89

WorkingwithActiveSessions 90

DisablingViewManagerandDeletingObjects 91

DeletingViewManagerObjects 91

5 ClientManagement 93

InstallingandRunningViewClientandViewPortal 94

ViewClientPolicies 97

ClientConnectionsfromtheInternet 97

SettinganExternalURLforViewConnectionServer 97

SecurityServerExternalURLs 99

VMware, Inc. 5

Contents

CreatingSSLServerCertificates 99

CreatinganSSLCertificate 101

ValidatingtheSSLCertificate 102

UsingExistingSSLCertificates 105

ExportingfromMicrosoftIISServer 105

SmartCardAuthentication 106

SmartCardHardware 106

ObtainingaRootCertificate 107

AddingaRootCertificatetoTrustedRootsonActiveDirectory 108

CreatingaTruststore 109

EnablingSmartCardAuthenticationontheServer 110

VerifyingtheSmartCardAuthentication

Configuration 111

ConfiguringaStandardorReplicaServer 112

ConfiguringUserProfiles 113

RSASecurIDAuthentication 114

NodeSecretReset 115

ViewClientCommandLineOptions 115

ViewClientConfigurationFile 117

VirtualPrinting 117

VirtualPrintingandUSBPrinting 119

AdobeFlashBandwidthReduction 119

SettingAdobeFlashQualityandThrottling 120

OverridingBandwidthReductionSettingsintheDesktop 121

ClientComputerInformation 121

UsingPCoIPDisplayProtocol 124

UsingHP

RGSDisplayProtocol 124

InstallingHPRGSComponents 124

ConfiguringHPRGSinViewAdministrator 125

6 ViewComposer 127

OverviewofViewComposer 127

LinkedCloneDesktopDiskUsage 129

ThinProvisioning 130

StorageOvercommit 130

DesktopRecomposition 131

DesktopRefresh 132

DesktopRebalance 133

PersistentandNon‐PersistentDesktops 136

UsingQuickPrepforLinkedCloneDesktopDeployment 137

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PreparingvCenterServerforViewComposer 137

CreatingaSQLServerDatabaseandDataSourceforViewComposer 138

CreatinganOracle9iDatabaseandDataSourceforViewComposer 140

ConfiguringanOracle10gDatabaseandDataSourceforView Composer 141

AddingtheViewComposerServicetovCenterServer 143

vCenterServerUserPermissions 144

PreparingaParentVM 145

DHCPLeaseRemoval 145

InstallingtheViewAgentontheParentVM 146

CreatingaParentVMSnapshot 147

DeployingLinkedCloneDesktopsfromViewManager 147

Refreshing,Recomposing,andRebalancingLinkedCloneDesktops 156

UsinganExistingViewComposerDatabase 160

UsingtheSviConfigToolforViewComposer 161

UpgradeViewComposerDatabase(databaseupgrade) 162

RestoreViewComposerDatabase(restoredata) 163

7 OfflineDesktop 167

OverviewofOfflineDesktop 167

OfflineDesktopLicensingandvCenterServerAccess 170

Storage,Communications,andSecurity 170

OfflineDesktopPolicies 172

SupportedDesktopTypes 172

AdditionalConsiderations 172

InstallingandRunningViewClientwithOfflineDesktop 173

CheckingOutaDesktop 176

OfflineDesktopStatus 176

ClientConnection 177

8 ComponentPolicies 179

PowerPolicy 179

PowerPolicyinAutomatedPools 181

ClientPolicies 183

ConfiguringandApplyingClientPolicies 184

GroupPolicyObjects 186

ApplicationofGroupPolicies 187

ComputerConfigurationGPO 188

UserConfigurationGPO 194

VMware, Inc. 7

Contents

9 UnifiedAccess 201

PrepareMultipleBack‐EndMachinestoAccessRemoteDesktops 202

DesktopParameters 202

InstallViewAgentonanUnmanagedDesktopSource 204

AddandChangeDesktopSources 205

EnableorDisableaDesktop 209

EntitleUsersandGroupstoaDesktop 209

AddorRemoveaDesktopSource 209

ChangeanIndividualDesktopSource 210

DeleteaDesktop 211

UnregisteraDesktopSource 211

Uniquenessof

UniqueID 212

10 Troubleshooting 213

CollectingViewManagerDiagnosticInformation 213

UsingtheViewManagerSupportTooltoCollectDiagnosticInformation 214

UsingtheViewManagerSupportScripttoCollectDiagnosticInformation 214

ViewComposerSupport 215

UpdatingSupportRequests 217

FurtherTroubleshootingInformation 217

Appendix:Thelocked.propertiesFile 219

Glossary 221

Index 225

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8 VMware, Inc.

VMware, Inc. 9

Thisguidedescribeshowtoinstall,configure,anduseVMware

®

View™,including

howtoinstallthevarioussoftwarecomponents,howtodeployservers,andhowto

provisiondesktopsandcontroluseraccess.Thisguidealsodescribestheclient

softwarethatconnectsuserstovirtualdesktopsrunningonVMwarevSphere™,orto

physicalsystemsrunningwithinyournetworkenvironment.

Thischapterincludes

thesetopics:

 “IntendedAudience”onpage 9

 “DocumentFeedback”onpage 9

 “TechnicalSupportandEducationResources”onpage 10

Intended Audience

Thisbookisintendedforanyonewhowantstoinstall,administrate,orconfigure

View Manager.TheinformationinthismanualiswrittenforexperiencedWindowsor

Linuxsystemadministratorswhoarefamiliarwithvirtualmachinetechnologyand

datacenteroperations.

Document Feedback

VMwarewelcomesyoursuggestionsforimprovingourdocumentation.Ifyouhave

comments,sendyourfeedbacktodocfeedback@vmware.com

About This Book

View Manager Administration Guide

10 VMware, Inc.

Technical Support and Education Resources

Thefollowingsectionsdescribethetechnicalsupportresourcesavailabletoyou.To

accessthecurrentversionofthisbookandotherbooks,goto

http://www.vmware.com/support/pubs.

Online and Telephone Support

Touseonlinesupporttosubmittechnicalsupportrequests,viewyourproductand

contractinformation,andregisteryourproducts,goto

http://www.vmware.com/support.

Customerswithappropriatesupportcontractsshouldusetelephonesupportforthe

fastestresponseonpriority1issues.Goto

http://www.vmware.com/support/phone_support.

Support Offerings

TofindouthowVMwaresupportofferingscanhelpmeetyourbusinessneeds,goto

http://www.vmware.com/support/services.

VMware Professional Services

VMwareEducationServicescoursesofferextensivehands‐onlabs,casestudy

examples,andcoursematerialsdesignedtobeusedason‐the‐jobreferencetools.

Coursesareavailableonsite,intheclassroom,andliveonline.Foronsitepilot

programs andimplementationbestpractices,VMwareConsultingServicesprovides

offeringsto helpyouassess,plan,

build,andmanageyourvirtualenvironment.To

accessinformationabouteducationclasses,certificationprograms,andconsulting

services,gotohttp://www.vmware.com/services.

VMware, Inc. 11

1

ViewManagerisaflexibleandintuitivedesktopmanagementsolutionthatenables

systemadministratorstorapidlyprovisiondesktopsandcontroluseraccess.Client

softwareconnectsuserstovirtualdesktopsrunningonVMwarevSphere,ortophysical

systemsrunningwithinyournetworkenvironment.

Thischapterprovidesabriefoverviewofthefeatures

offeredbyViewManagerand

describesthesystemrequirementsforinstallingandrunningthesoftwarecomponents

associatedwiththisapplication.

Thischapterdiscussesthefollowingtopics:

 “OverviewofViewManager”onpage 11

 “ViewManagerComponents”onpage 14

 “SystemRequirements”onpage 14

Overview of View Manager

ViewManagerintegrateswithVMwarevCenterServer,allowingadministratorsto

createdesktopsfromvirtualmachinesrunningonVMwareESXserverandthendeploy

themtoendusers.Inaddition,ViewManagerutilizesyourexistingActiveDirectory

infrastructureforuserauthenticationandmanagement.

Onceadesktophasbeencreated,Web‐basedor

locallyinstalledclientsoftwareenables

authorizedenduserstosecurelyconnecttocentralizedvirtualdesktops,back‐end

physicalsystems,orterminalservers.

Figure 1‐1showsahigh‐levelviewofanexampleViewManagerenvironmentandits

maincomponents—thesecomponentsaredescribedinmoredetailinlatersectionsof

thisbook.

Introduction

1

View Manager Administration Guide

12 VMware, Inc.

Figure 1-1. Example High-Level View of a View Manager Environment

View Manager Features

ThemajorfeaturesofViewManageraredescribedbelow:

 Enterprise‐classconnectionbrokering—ViewManagermanagestheconnections

betweenusersandtheirvirtualdesktops.WhenusersconnecttoViewManager,

thevirtualdesktopstheyareauthorizedtoaccessaredisplayed.

 “Smartpooling”capabilities—Arangeofpersistentandnon‐persistentpooling

capabilitiessimplifiestheprovisioningandmanagementofcentralizeddesktops.

network

ESX hosts running

Virtual Desktop VMs

View

Connection

Server

View

Administrator

(browser)

VMware vCenter Server

with View Composer

network

Windows

View Client

Mac

View Portal

Linux

View Portal Thin Client

virtual desktops

ESX host

VM VM VM

V

virtual machine

desktop OS

app app app

View Agent

Microsoft

Active Directory

VM

Terminal Servers

Blade PCs

Physical PCs

Non-vCenter VMs

View Agent

VMware, Inc. 13

Chapter 1 Introduction

 Flexibledeploymentoptions—ViewManagercomponentscanbedeployedina

varietyofconfigurationsandtodifferentpartsofthenetwork,whichimproves

security,scalability,andreliability.Inaddition,multiplevCenterServersare

supported,andViewManagercanscalehorizontallytosupportmanyvirtual

desktops.

 Highavailability—Serverscanbeclusteredforhighavailabilityandscalability

withautomaticfailover.Theseserverscanalsoleverageindustry‐standard

load‐balancingsolutions.

 IntegrationwithMicrosoftActiveDirectory—ConnectiontoActiveDirectory

allowsyoutolocateuserandusergroupaccountsanduseauthenticationfeatures

inordertocontrolwhichuserscanaccessvirtualdesktops.

 SeamlessintegrationwithVMwarevSphere—WorkswithVMwarevCenterServer

toprovideadvancedvirtualdesktopmanagementcapabilities,suchasautomatic

suspendandresume,whichreducesthememoryandprocessingpowerrequired

tohostvirtualdesktops.

ByleveragingthecapabilitiesofVMwarevSphere,desktopscanrunevenwhen

serverhardwarefailsandrecover

quicklyfromunplannedoutageswithout

duplicatehardware.

 Secureaccess—Optionalsecureencapsulationcapabilitiesallowallnetwork

connectionstobeencrypted.

 Supportfortwo‐factorauthentication—WithRSASecurID,accesscontrolis

strengthened.

 USBclientdeviceandVirtualPrintingsupport—USBdevicesandprinterscanbe

locallyconnectedtoclientsyetaccessedfromavirtualdesktop.

 Web‐basedmanagementuserinterface—AWeb‐basedadministrativeconsole

allowsvirtualdesktopstobemanagedfromanylocation.

 Supportfornon‐vSpheresystems—physicalmachinesorterminalservices

systemscanbealsomanagedbyViewManager,ensuringaseamlessintegrationof

existingarchitecturesintotheViewenvironment.

 Scalablevirtualinfrastructure—linkedclonetechnologyallowsmultipledesktops

tobedeployedfromasinglebaseimage.Subsequentchangestothisimagecanbe

automaticallyproliferatedamongalldesktopsinlinkedclonepool.

 ViewManagerisafullyinternationalizedproduct.

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14 VMware, Inc.

View Manager Components

ViewManagerconsistsofthefollowingmajorcomponents:

 ViewConnectionServer—asoftwareservicethatactsasabrokerforclient

connectionsbyauthenticatingandthendirectingincomingremotedesktopuser

requeststotheappropriatevirtualdesktop,physicaldesktop,orterminalserver.

 ViewAgent—asoftwareservicethatisinstalledonallguestvirtualmachines,

physicalsystems,orterminalserversinordertoallowthemtobemanagedby

ViewManager.Theagentprovidesfeaturessuchasconnectionmonitoring,Virtual

Printing,USBsupport,andsinglesign‐on.

 ViewClient—alocallyinstalledsoftwareapplicationthatcommunicateswith

ViewConnectionServerinordertoallowuserstoconnecttotheirdesktops.

 ViewClientwithOfflineDesktop(experimental)—aversionofViewClientthatis

extendedtosupporttheOfflineDesktopfeaturewhichallowsuserstodownload

virtualmachinesandusethemontheirlocalsystems.

 ViewPortal—aWeb‐basedversionofViewClientsupportedbymultipleoperating

systemsandbrowsers.

 ViewAdministrator—aWebapplicationthatallowsViewManageradministrators

toconfigureViewConnectionServer,deployandmanagedesktops,controluser

authentication,initiateandexaminesystemev ents,andcarryoutanalytical

activities.

 ViewComposer—asoftwareservicethatisinstalledonthevCenterServertoallow

ViewManagertorapidlydeploymultiplelinkedclonedesktopsfromasingle

centralizedbaseimage.

System Requirements

Thefollowingsectionsdescribethehardwareandsoftwarerequirementsforthemajor

componentsprovidedaspartofViewManager.

NOTEVMwareincludescertain“experimental”and“techpreview”featuresinsome

ofourproductreleases.Thesefeaturesarethereforyoutotestandexperimentwith.

Wedonotexpectthesefeaturestobeusedinaproductionenvironment.However,if

youdoencounteranyissueswithanexperimentalortech

previewfeature,weare

interestedinanyfeedbackyouarewillingtoshare.Pleasesubmitasupportrequestvia

thenormalaccessmethods.Youwillreceiveanauto‐acknowledgementofyourrequest.

Wecannot,however,committotroubleshoot,provideworkarounds,orprovidefixes

forthesefeatures.

VMware, Inc. 15

Chapter 1 Introduction

View Connection Server

ViewConnectionServerisnotsupportedonserversthathavetheWindowsTerminal

Serverroleinstalled.RemovetheWindowsTerminalServerrolefromanyserveron

whichyouwillbeinstallingViewConnectionServer.

ViewConnectionServerrunsona32‐bitor64‐bitdedicatedphysicalorvirtualserver

with

thefollowingspecifications:

 PentiumIV2.0Ghzprocessororhigher—dualprocessorsarerecommended

 2GBRAMorhigher—3GBRAMisrecommendedfordeploymentsof50ormore

ViewManagerdesktops

 Oneormore10/100Mbpsnetworkinterfacecontrollers(NIC)—1GbpsNICis

recommended

Supported Operating Systems

TheViewConnectionServercanbeinstalledonthefollowing32‐bitoperatingsystems:

 WindowsServer2003R2StandardEditionwithSP2

 WindowsServer2003StandardEditionwithSP2

 WindowsServer2003R2EnterpriseEditionwithSP2

 WindowsServer2003EnterpriseEditionwithSP2

Prerequisites

ViewConnectionServerhasthefollowingprerequisites:

 AvalidlicensekeyforViewManager.Thefollowingtypesoflicenseareavailable:

 ViewManager

 ViewManagerwithViewComposer

 ViewManagerwithViewComposer,andOfflineDesktop

 VMwarevirtualizationenvironment

 VMwarevSphere4Update1.Update1isrequired.

 VMwareInfrastructure 3.5.Update3orUpdate4isrecommended.Update5

isnotsupported.

NOTETheabovespecificationsapplytoanyadditionalViewConnectionServer

instancesthatareinstalledinyourenvironmentforthepurposesofhighavailabilityor

externalaccess.

View Manager Administration Guide

16 VMware, Inc.

 VMwareInfrastructure 3.0.2issupported.

 BothESXandESXihostsaresupported.

 vCenterisrequired.

 HostoperatingsystemsforstandardorreplicaViewConnectionServerinstances

arejoinedtoanActiveDirectorydomain.ThefollowingversionsofActive

Directoryaresupported:

 Windows2000ActiveDirectory

 Windows2003ActiveDirectory

 Windows2008ActiveDirectory

 Inordertoapplycustomizationspecificationstostandard(non‐linkedclone)

desktoppools,MicrosoftSyspreptoolsmustbeinstalledonyourvCenterServer.

RSA Authentication Manager

ViewConnectionServerhasbeencertifiedwithversion6.1and7.1ofRSA

AuthenticationManager.OtherversionsofRSAAuthenticationManagerthatare

compatiblewithversion6.1arealsosupported.

N

OTETousetheViewComposerfeature,VMware vSphere 4 Update1or

VMwareInfrastructure3.5Update3orUpdate4isrequired.

TousetheOfflineDesktopexperimentalfeature,VMwareInfrastructure3.5

Update3orUpdate4isrequired.OfflineDesktopisnotsupportedwithvSphere4.

N

OTEViewConnectionServerdoesnotmakenorrequireanyschemaor

configurationupdatestoActiveDirectory.

VMware, Inc. 17

Chapter 1 Introduction

Operating System Support for Installed Components

Table 1‐1describesthesupportofferedbyvarioustypesofWindowsoperatingsystem

tothelocallyinstalledcomponentsofViewManager.Foreachofthesecomponents,

only32‐bitsupportisoffered.Anyadditionalenvironmentalrequirementsofthese

componentsaredescribedinsubsequentsections.Thecolumnsrepresentedinthis

tableare:

 ViewAgent—referstotheViewAgentservicethatisinstalledonaViewManager

desktop.Theentriesinthiscolumnaretheoperatingsystemsthatcanbemanaged

byViewManager.Thecolumnisdividedintotwosub‐columns:

 Virtual—referstothevirtualsystemssupportedasguests.Thesesystems

couldresidewithinVMwarevSpherewheretheyareprovisionedand

managed,orcouldexistasstandalonesystemswithinanotherVMware

applicationsuchasVMwareServer.

 Physical—referstothephysicalsystemssupportedasalternatemultiple

back‐ends,includingterminalservers.

 ViewClient—referstotheViewClientapplication.Theentriesinthiscolumnare

theoperatingsystemscapableofinstallingandrunningthisapplication.

 OfflineDesktop—referstotheViewClientforOfflineDesktopapplication.

The entriesinthiscolumnaretheoperatingsystemscapableofinstallingand

runningthisapplication.ForalistoftheViewManagerdesktopsthatcanbe

downloadedandusedinanofflinecontext,referto“ViewClientwithOffline

Desktop:Supported

Guests”onpage 23.

 ViewComposer—referstotheViewComposerservicethatrunsonthevCenter

Serverhostsystem.Theentriesinthiscolumnaretheoperatingsystemscapableof

runningthisservice.

N

OTETherequirementsforViewConnectionServerarenotincludedinthis

table—referto“ViewConnectionServer”onpage 15fordetailedinformationabout

thiscomponent.

View Manager Administration Guide

18 VMware, Inc.

Referto“SystemRequirements”onpage 14formoreinformationabouttechpreview

features.AlsorefertothereleasenotesformoreinformationaboutWindows7support.

Operating System Support for Web Components

Table 1‐2describesthesupportofferedbyvarioustypesofoperatingsystemtothe

Web‐basedcomponentsofViewManager,withthespecificbrowserandadditional

softwarerequirementsalsoprovided.Anyadditionalenvironmentalrequirementsof

theWeb‐basedcomponentsaredescribedinsubsequentsections.

Table 1-1. Operating System Support (32-bit) for Installed Components

Operating System View Agent View Client

Offline

Desktop

Virtual Physical

Windows2000ProfessionalSP4Yes

WindowsXPProfessionalSP2Yes Yes Yes Yes

WindowsXPProfessionalSP3Yes Yes Yes Yes

WindowsXPHomeSP2Yes

WindowsXPHomeSP3Yes

WindowsXPeYes

WindowsVistaHomeSP2 Yes

WindowsVistaBusinessSP1Yes Yes Yes

WindowsVistaEnterpriseSP1 Yes Yes

WindowsVista

BusinessSP2Yes Yes Yes

WindowsVistaEnterpriseSP2Yes Yes Yes

WindowsVistaUltimateSP1Yes Yes Yes

WindowsVistaUltimateSP2Yes Yes Yes

Windows7TechPreview TechPreview TechPreview

WindowsServer2003R2

EnterpriseTerminalServer

Yes Yes

WindowsServer2003Enterprise

TerminalServerSP2

Yes Yes

VMware, Inc. 19

Chapter 1 Introduction

View Agent

YoumusthaveadministrativeprivilegestoinstallViewAgentonWindows

View Managerdesktops.

View Composer

YoucannotusetheViewComposerfeatureofViewManagertodeploydesktopsthat

runWindowsVistaUltimateEditionorWindowsXPProfessionalSP1.Formore

informationaboutViewComposer,refertoChapter 6,“ViewComposer,”onpage 127.

Volume Licensing and Windows Vista Ultimate

WindowsVistaUltimateisnotdesignedforbroadenterprisedeploymentandtherefore

doesnotsupportvolumelicensing—inordertodeploydesktopclonesthatuse

WindowsVistaUltimate,youmustfirstcontactMicrosoftinordertodetermineyour

licensingobligations.

Table 1-2. Operating System Support for Web-Based Components (32-bit)

Operating System View Portal View Administrator

WindowsXPProfessionalSP1InternetExplorer6SP2

InternetExplorer7

InternetExplorer7

InternetExplorer8

Firefox3.0

Firefox3.5

WindowsXPProfessionalSP2

WindowsXPProfessionalSP3

WindowsXPHomeSP2

WindowsXPHomeSP3

WindowsVistaHomeInternetExplorer7

WindowsVistaHomePremium

WindowsVistaBusiness

WindowsVista

BusinessSP1

WindowsVistaUltimate

WindowsVistaUltimateSP1

RHEL5.0,Update1‐experimental Firefox2.0/3.0

JavaJRE1.5.0or1.6.0

rdesktop

SLES10SP1‐experimental

Ubuntu8.04‐experimental

MacOS/XTiger(10.4)‐experimental Safari

JavaJRE1.5.0

RDC2.0

MacOS/XLeopard(10.5)‐experimental

View Manager Administration Guide

20 VMware, Inc.

View Client / View Client with Offline Desktop

YoumusthaveadministrativeprivilegestoinstallViewClientorViewClientwith

OfflineDesktopontheclientdesktop.InordertoredirecttheUSBdevicesattachedto

theclientsystemforuseontheViewManagerdesktop,youmustenabletheUSB

redirectionfeaturewhenyouinstalleitherclientapplication.

Smart Card Support

SmartcardsandsmartcardreadersthatuseaPKCS#11orMicrosoftCryptoAPI

provideraresupported.

Display Protocols

ViewClientsupportstheRDP,PCoIP,andHPRGSdisplayprotocols.

PCoIP

PCoIPprovidesanoptimizeddesktopexperienceforthedeliveryoftheentiredesktop

environmentincludingapplications,images,audio,andvideocontentforawiderange

ofusersontheLANoracrosstheWAN.PCoIPcancompensateforanincrease

in

latencyorareductioninbandwidth,toensurethatenduserscanremainproductive

regardlessofnetworkconditions.PCoIPissupportedasthedisplayprotocolforView

desktopswithvirtualmachinesandwithphysicalmachinesthatcontainTeradicihost

cards.

Keyfeaturesandrestrictionsincludethefollowing:

 RemoteconnectionsusingVirtualPrivateNetworks(VPNs)aresupported.

 ConnectionstoWindowsXPandWindowsVistadesktopswiththeViewAgent

operatingsystemversionslistedinTable 1‐1aresupported.

 ConnectionsfromWindowsXPandWindowsVistaclientswiththeViewClient

operatingsystemversionslistedinTable 1‐1aresupported.

 ViewclientsthatusePCoIPcanconnecttoViewsecurityservers,butPCoIP

sessionswiththedesktopignorethesecurityserver.PCoIPusesUDPfor

streamingaudioandvideo.SecurityserverssupportonlyTCP.

 Smartcardsarenotsupported.

N

OTEOfflineDesktopisanexperimentalfeature.Referto“SystemRequirements”on

page 14formoreinformationaboutexperimentalfeatures.

OfflineDesktopisnotsupportedwithvSphere4.TousetheOfflineDesktop

experimentalfeature,VMwareInfrastructure3.5Update3orUpdate4isrequired.

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