Image Vault PRO COMMAND User manual

Brand: Image Vault

Model: PRO COMMAND

Category: Digital Video Recorders (DVR)

Type: User manual

1Image Vault® PRO Command

Image Vault, LLC

101 Security Parkway — New Albany IN 47150-0559

Phone 888.462.4382 — Fax 812.296.0038

www.image-vault.com

This manual supports Image Vault PRO Command Digital Video Recorders (DVR). It includes hardware and software

information. It is designed to aid in installation and operation of your PRO Command DVR. Refer also to your built-in

software help system, and check our web site for the latest updates. Please read this manual thoroughly before installing

and conﬁ guring your Image Vault PRO Command recorder.

PRO COMMAND

Image Vault® is a registered trademark of Image Vault, LLC.

Other trademarks are property of their respective companies.

Version 10.x Edition

2Image Vault® PRO Command

TABLE OF CONTENTS

Scope of This Manual ..................................................................................................................4

PART I - HARDWARE .....................................................................................................................5

1 Before Installation ...........................................................................................................5

1.1 Warnings .............................................................................................................................5

1.2 Physical Inventory............................................................................................................5

2 Facilities...............................................................................................................................6

2.1 Front Panel.................................................................................. .......................................6

2.2 Rear Panel................................................................................................. ......................... 7

3 Connecting System Components............................................................................. 8

3.1 4 Camera/30 FPS Model: Video & Audio Capture, Monitor Output.............. 8

3.2 8 Camera/60 FPS Model: Video & Audio Capture, Monitor Output.............. 8

3.3 12Camera/90 FPS Model: Video & Audio Capture, Monitor Output.............8

3.4 16 Camera/120 FPS Model: Video & Audio Capture, Monitor Output.........9

3.5 16 Camera/120 FPS Model: Video & Audio Capture, Monitor Output.........10

3.6 16 Camera/480 FPS Model: Video & Audio Capture, Monitor Output.........10

3.7 32 Camera/480 FPS Model: Video & Audio Capture, Monitor Output.........11

3.8 32 Camera/240 FPS Model: Video & Audio Capture, Monitor Output.........12

3.9 IP/MegaPixel Cameras................................................................................................... 12

3.10 SVGA Video Output: Security Monitor.....................................................................12

3.11PTZ Control / Alarm Output........................................................................................ 13

3.12 External Inputs................................................................................................................. 13

3.13 Interfacing POS Devices............................................................................................... 14

3.14 USB Storage Devices.................................................................................................... 18

3.15 Remote Playback PC to DVR Communication..................................................... 18

4 Initialization...................................................................................................................... 19

4.1 Positioning........................................................................................................................ 19

4.2 Power.................................................................................................................................. 19

4.3 How to Check If the System is Working Properly................................................ 19

4.4 CD-R or DVD-R Disk....................................................................................................... 19

4.5 Troubleshooting Installation...................................................................................... 19

4.6 Hardware Speci cations............................................................................................... 19

PART II - SOFTWARE..................................................................................................................... 20

1 Speci cations & Requirements.................................................................................. 21

1.1 DVR Software Speci cations....................................................................................... 21

1.2 PRO-Command Remote Software Requirements............................................... 21

2 Software on the DVR..................................................................................................... 22

2.1 Live Status Mode............................................................................................................. 22

2.2 Live Monitor Mode......................................................................................................... 23

2.3 Playback Mode................................................................................................................. 24

3 Software on Your PC.......................................................................................................25

3.1 Installing PRO-Command Playback......................................................................... 25

3.2 Network Communication............................................................................................ 25

3.3 Opening Copied Video.................................................................................................. 28

4 Playback Operation........................................................................................................ 28

4.1 Playing Video.................................................................................................................... 28

4.2 Playing Audio................................................................................................................... 29

4.3 Transaction Data............................................................................................................. 29

4.4 Audit Data......................................................................................................................... 30

4.5 Error Log............................................................................................................................ 31

4.6 Skins.................................................................................................................................... 32

4.7 QuickView Action Buttons........................................................................................... 32

4.8 Camera Window Behavior............................................................................................33

3Image Vault® PRO Command

5 Evidence Management................................................................................................. 34

5.1 Catalog................................................................................................................................ 34

5.2 Range Lock........................................................................................................................ 34

5.3 Blocked ranges................................................................................................................ 34

5.4 Copying Video to External Media............................................................................. 35

5.5 Download Video to Remote PC..................................................................................35

5.6 Print Image........................................................................................................................ 35

5.7 Export Image.................................................................................................................... 35

5.8 Export Clip......................................................................................................................... 35

6 User Management.......................................................................................................... 36

6.1 User Security..................................................................................................................... 36

6.2 User Inactivity Timeouts............................................................................................... 37

6.3 User Performance........................................................................................................... 37

7 Recording Setup............................................................................................................. 38

7.1 Global Recording Settings.......................................................................................... 38

7.2 Camera Setup & Forced Recording Options......................................................... 39

7.3 Motion Detection Triggered Recording................................................................. 41

7.4 External Input (Dry Contact) Triggered Recording............................................ 42

7.5 Data Device Setup......................................................................................................... 43

7.6 Transaction Data Triggered Recording................................................................... 45

7.7 Alarm Output Setup...................................................................................................... 46

7.8 System Setup................................................................................................................... 48

8.1 TCP/IP Settings................................................................................................................ 48

8.2 Location............................................................................................................................. 49

8.3 System Clock.................................................................................................................... 50

8.4 Clearing Logs................................................................................................................... 50

8.5 Record Monitor Setup.................................................................................................. 50

8.6 Save and Load Con guration Settings................................................................... 50

8.7 Software Updates.......................................................................................................... 50

8.8 Screen Resolution.......................................................................................................... 51

8.9 Limit Recorder Days...................................................................................................... 51

8.10 Backup Scheduler.......................................................................................................... 51

8.11 Shutdown/Reboot DVR............................................................................................... 51

Appendices................................................................................................................................... 52

A Troubleshooting............................................................................................................ 52

A.1 Continous Tone Alarm............................................................................................ 52

A.2 External Inputs Not Working................................................................................ 52

A.3 Wrong Number of Cameras Recording............................................................ 52

A.4 Images Not Recording........................................................................................... 52

A.5 Images Distorted..................................................................................................... 52

A.6 Lost Password........................................................................................................... 53

A.7 Power Loss................................................................................................................. 53

B Factory Defaults............................................................................................................. 53

C System Audit Messages.............................................................................................. 54

D Legal Notices.................................................................................................................. 55

D.1 WARNING TO AUDIO USERS.................................................................................. 55

D.2 Modi cations to DVR............................................................................................... 55

D.3 The Uninterruptable Power Pupply (UPS)........................................................ 55

E Warranty........................................................................................................................... 55

E.1 Manufacturer’s Limited Warranty................................................... ..................... 55

E.2 FActory Repair 90-Day Warranty on Parts and Labor................................... 56

TABLE OF CONTENTS

4Image Vault® PRO Command

SCOPE OF THIS MANUAL

This manual is designed to provide you with information necessary to install and operate your PRO Command DVR. This manual

assumes you have the appropriate DVR for your application and all of the necessary supporting hardware such as cameras, monitors,

cables, etc. This manual supports both older and newer models.

The software (local and remote) includes a built-in help system which may be accessed at any time from the Help menu. Built-in help

is the most complete and up to date resource available. This manual does not attempt to provide the same level of detail about the

software. For further information or to obtain the latest version of remote playback software released, please visit our web site:

www.image-vault.com

Image Vault PRO Command

5Image Vault® PRO Command

PART I

HARDWARE

There are two types of capture cards, real time and non-real time, available for PRO Command DVRs. Camera capture speeds are

independently con gurable up to 30 fps per camera. Actual capture rates may be limited when using non-real time capture cards. The

camera and microphone inputs and public view monitor output con guration depends on the speci c model.

A unit with non-real time video capture cards can store up to 30 fps per four-camera capture card. When combined equal a total of

120 fps for a 16-camera model, 4 cards at 30 fps with 4 cameras per card, or 40 fps for a 32 camera model . Non-real time capture card

models o er up to one microphone input for every 4 camera inputs.

Real time units support the full 30 fps on every camera. In other words, a real time 16-camera input card is capable of capturing and

storing up to 480 fps total. The real time models also o er one microphone input for each camera input.

The other major hardware variable is hard drive capacity. Hard drive capacity is the limiting hardware factor in your total storage time.

While there are several software variables, factory default software settings should allow you to store at least one month of video

regardless of model using analog cameras. As a thumb-rule, a ratio of 10 GB per camera will allow you to store approximately 1 month

of video if capturing at 1 fps per camera. This is only a rough approximation, actual storage time will depend on environmental factors

as well as software setup and hard drive capacity.

The balance of PART I of this book is designed to aid in setting up and using your Image Vault PRO Command hardware.

1 BEFORE INSTALLATION

1.1 Warnings

WARNING: Your new Image Vault DVR is a Personal Computer-based electronic device. To perform a complete and satisfactory

installation, Image Vault requires that an Uninterruptible Power System (UPS) be installed as part of the digital recorder system. The Image

Vault recorder must be the only item plugged into UPS. The DVR must be plugged into the battery backup segment of the UPS. Failure

to properly install a UPS may cause damage to the system’s hard drive resulting in a loss of recorded images, or the inability to record

images, and will void Image Vault manufacturer’s warranty.

WARNING: Your Image Vault DVR can operate as a stand-alone device, or may be connected to a playback computer via network.

Regardless of the connection or mounting methods, the case of the Image Vault recorder may not be modi ed or penetrated in any way.

Any e ort to mount other equipment to the Image Vault, modify the chassis, or penetrate the chassis in any way will void Image Vault

manufacturer’s warranty.

WARNING: Do not turn o or reboot the DVR while it is in the boot-up process. Rebooting or turning o while in the boot-up process

may prevent boot-up on next attempt.

WARNINIG: When rebooting make sure to properly reboot using software commands.

1.2 Physical Inventory

You should have the following list of items with the DVR. If any items are missing, contact your Image Vault distributor immediately.

Blank CD-R Disk

Power Cable

CAT-5 Patch Cable

Video/Audio Break-out Cables (Quantity depends on model)

Mouse

User Guide CD with Playback Software

6Image Vault® PRO Command

2 FACILITIES

Image Vault PRO Command models all use the same chassis and o er the same hardware features. This section provides detailed

information about each hardware component. From time to time Image Vault may modify the chassis slightly. Regardless of such

changes, all major components described in this section will be present, though may be in a di erent position than indicated in these

illustrations. The PRO Command chassis features built-in rack ears for rack mounting. Holes are provided on 1.75” centers for standard

rack installation. The chassis occupies 4U (standard rack unit spaces). The aluminum rack handles make it easily to lift and position the

chassis as desired for handling and installation.

2.1 Front Panel

A The front panel air vent  lter, easily removed for cleaning.

B Chassis Fan.

C Video Download button. Press after an event, such as a robbery, to start immediate copying of most recent video images to CD-R,

DVD-R disk or USB.

D Door latch. May be locked with provided key.

E Cover Plate

F USB Interface. The USB ports may be used with removable devices or external hard drives to copy video from the DVR or load updates

G Power Switch. Rocker switch turns the DVR on or o .

H Reset Switch. The red recessed push button reset switch causes the DVR to automatically reboot.

I CD/DVD-R Drive. The CD/DVD-R Drive is used to copy video images or con guration settings to disk or to load software updates or

con guration settings.

J CD/DVD Eject Button. Press to eject or close the CD/DVD tray.

K Extra light, follows the On- O Indicator light.

L Camera Recording Indicator. Tells you that the unit is currently writing video images to its hard drive.

M On-O Indicator. Tells you the unit has power and is turned on.

N Not Used.

O Fan indicator light. On=Normal operation. Blinking=Fan failure

P Extra light, follows the On- O Indicator light.

CDEFGHA

KLMNOP B B

7Image Vault® PRO Command

2.2 Rear Panel

A AC Power Input. Standard 3-prong IEC inlet-Auto Sensing (115 VAC or 230 VAC at 50/60 Hz).

B Power Supply fan.

C Power Supply Switch. Use this switch to completely remove power. Turning this switch on does not automatically start the recorder

(refer also to Front Panel Power Switch).

D USB Ports. Keyboard may be attached for service purposes, but otherwise unused.

E POS Port 1. Male DB-9 jack. POS Serial Port 1 for capturing serial data from journal printing devices such as cash registers at point-

of-sale (POS), ATMs, intelligent safes, alarm panels, access control systems, or other serial printing devices.

F DVI-I port. Not used.

G USB Interface. The USB ports may be used with removable “thumb drive” devices and external hard drives in much the same manner

as the CD drive to copy video from the DVR or load updates onto the DVR.

H USB Interface. The USB ports may be used with removable “thumb drive” devices and external hard drives in much the same manner

as the CD drive to copy video from the DVR or load updates onto the DVR.

I Microphone Jack (pink). (Unused)

J Speaker Jack (green). 1/8” TRS jack audio output, you may connect a speaker for local audio playback.

K Auxiliary Signal Input(light blue). (unused)

L External Inputs. Female DB-25 jack (black). Use this port to for dry contact inputs.

M Video Capture. The number and arrangement of video connections depend on the number of analog video inputs and type of capture

card. Refer to Sections 3.1 through 3.6 for details.

N Audio Capture. Female DB-9. Refer to Section 3.5 for further details.

O Video Out: Public View Monitor (PVM) BNC connector. (Only bottom one used)

P PS2 Port. Connect your PC Mouse to this port to operate the DVR locally.

Q POS Port 2. Male DB-9 jack. POS Serial Port 2 for capturing serial data from journal printing devices such as cash registers at point-

of-sale (POS), ATMs, intelligent safes, alarm panels, access control systems, or other serial printing devices.

R Video Port. Male DB-15 jack (blue). Connect your SVGA monitor to this port.

S Network Interface. This RJ45 port is used for Ethernet (10/100/1000-Base-T) communication. The DVR may be networked to a playback

PC through a network LAN or via peer-to-peer network connection using the network crossover cable provided.

T Network Interface. This RJ45 port is used for Ethernet (10/100/1000-Base-T) communication. The DVR may be networked to a playback

PC through a network LAN or via peer-to-peer network connection using the network crossover cable provided.

U RS 485 / PTZ Control / Alarm Output. Female DB-9 jack (black). Refer to Section 3.4 for further details.

V RCA connector. Not used.

W Chassis Fans.

AC DEFGH

JIKLM NO

PQ R S UV

8Image Vault® PRO Command

3 Connecting System Components

Pick a level surface to place the Digital Video Recorder (DVR). The system should have adequate ventilation and should be clear of

moisture and dirt. The following sections detail setup of speci c items.

3.1 4 Camera/30 FPS Model: Video & Audio Capture, Monitor Output

Video In: Connect up to 4 NTSC video cameras to the BNC connectors on the main breakout cable. The breakout cable is connected to

the DB15 port on the rear of the DVR.

Audio In: Connect one line level audio microphone source to the RCA connector on the breakout cable.

Video Out: Connect the NTSC Public View Monitor (PVM) to the RCA connector on the rear of the DVR. The PVM output cycles between

camera inputs.

3.2 8 Camera/60 FPS Model: Video & Audio Capture, Monitor Output

Video In: Connect up to 8 NTSC video cameras to the BNC connectors on the main breakout cables. The breakout cables are

connected to the DB15 port on the rear of the DVR. Cameras 1 to 4 connect to the left and Cameras 5 to 8 connect to the right.

Audio In: Connect one line level audio microphone source to the RCA connector on each breakout cable. The microphone connected

to the left is associated with cameras 1 to 4; the microphone connected to the right side is associated with cameras 5 to 8.

Video Out: Connect an NTSC Public View Monitor (PVM) to the RCA connector to the left to see a cycling output from cameras 1 to 4.

Connect an NTSC Public View Monitor (PVM) to the RCA connector to the right to see a cycling output from cameras 5 to 8.

9Image Vault® PRO Command

3.3 12 Camera/90 FPS Model: Video & Audio Capture, Monitor Output

Video In: Connect up to 12 NTSC video cameras to the BNC connectors on the main breakout cables (Example 3.3). The

breakout cables are connected to the DB15 port on the rear of the DVR. Cameras are connect as listed below.

Audio In: Connect one line level audio microphone source to the RCA connector on each card. Microphone 1 is associated

with cameras 1 to 4; Microphone 2 is associated with cameras 5 to 8; Microphone 3 is associated with cameras 9 to 12.

Video Out: Connect an NTSC Public View Monitor (PVM) to the RCA connector on the 1st card to see a cycling output from

cameras 1 to 4. Connect an NTSC Public View Monitor (PVM) to the RCA connector to the 2nd card to see a cycling output from

cameras 5 to 8. Connect an NTSC Public View Monitor (PVM) to the RCA connector to the 3rd card to see a cycling output from

cameras 9 to12.

3.4 16 Camera/120 FPS Model: Video & Audio Capture, Monitor Output

Video In: Connect up to 16 NTSC video cameras to the BNC connectors on the main breakout cables (Example 3.4). The

breakout cables are connected to the DB15 port on the rear of the DVR. Cameras are connect as listed below.

Audio In: Connect one line level audio microphone source to the RCA connector on each card. Microphone 1 is associated

with cameras 1 to 4; Microphone 2 is associated with cameras 5 to 8; Microphone 3 is associated with cameras 9 to 12: Micro-

phone is associated with cameras 13 to 16.

Video Out: Connect an NTSC Public View Monitor (PVM) to the RCA connector on the 1st card to see a cycling output from

cameras 1 to 4. Connect an NTSC Public View Monitor (PVM) to the RCA connector to the 2nd card to see a cycling output from

cameras 5 to 8. Connect an NTSC Public View Monitor (PVM) to the RCA connector to the 3rd card to see a cycling output from

cameras 9 to12. Connect an NTSC Public View Monitor (PVM) to the RCA connector to the 4th card to see a cycling output from

cameras 13 to 16.

10 Image Vault® PRO Command

3.5 16 Camera/120 FPS Model: Video & Audio Capture, Monitor Output

Video In: Connect up to 16 NTSC video cameras to the BNC connectors on the video input breakout cables. The camera input break-

out cables are connected to the DB15 ports to the left. The top-left connector inputs are for cameras 1 to 8. The bottom-left connector

inputs are for cameras 9 to 16.

Audio In: Connect one line level audio microphone source to each RCA connector on the common expansion slot. Audio inputs are

numbered 1 to 4 from bottom to top. Mic 1 is associated with cameras 1 to 4; Mic 2 is associated with cameras 5 to 8; Mic 3 is

associated with cameras 9 to 12; Mic 4 is associated with cameras 13 to 16.

Video Out: Connect your Public View Monitor (PVM) to the RCA connector located just above the camera input connectors. The PVM

will cycle all cameras.

3.6 16 Camera/480 FPS Model: Video & Audio Capture, Monitor Output

Video In: Connect up to 16 NTSC video cameras to the BNC connectors on the video input breakout cables. The camera input break-

out cables are connected to the DB15 ports to the left. The top-left connector inputs are for cameras 1 to 8. The bottom-left connector

inputs are for cameras 9 to 16.

Audio In: Connect up to 16 line level audio microphones to the RCA connectors on the microphone breakout cables. Connect these

breakout cables to the DB15 ports to the right. The bottom-right connector inputs are for Mic 1 to Mic 8. The top-right connector

inputs are for Mic 9 to Mic 16. Each microphone input is associated with its corresponding camera input.

Video Out: One Public View Monitor (PVM) output is provided. The bottom BNC output will provide one cycling output that will cycle

through all inputs.

11 Image Vault® PRO Command

3.7 32Camera/480 FPS Model: Video & Audio Capture, Monitor Output

Video In: Connect up to 32 NTSC video cameras to the BNC connectors on the video input breakout cables. The camera input break-

out cables are connected to the DB15 ports to the left. The top-left connector inputs of the  rst card are for cameras 1 to 8. The

bottom-left connector inputs of the  rst card are for cameras 9 to 16. The top-left connector inputs of the second card are for cameras

16 to 24. The bottom-left connector inputs of the second card are for cameras 25 to 32.

Audio In: Connect up to 16 line level audio microphones to the RCA connectors on the microphone breakout cables. Connect these

breakout cables to the DB15 ports to the right. The bottom-right connector inputs are for Mic 1 to Mic 8. The top-right connector

inputs are for Mic 9 to Mic 16. Each microphone input is associated with 2 camera inputs. Mic 1 is associated with cameras 1 and 2, Mic

2 is associated with cameras 3 and 4 and so on.

Video Out: Two Public View Monitor (PVM) output is provided. The bottom BNC output on the  rst card will provide one cycling out-

put that will cycle through inputs 1 through 16. The bottom BNC output on the second card will provide one cycling output that will

cycle through inputs 17 through 32.

12 Image Vault® PRO Command

3.8 32 Camera/240 FPS Model: Video & Audio Capture, Monitor Output

Video In: Connect up to 32 NTSC video cameras to the BNC connectors on the video input breakout cables. The camera input breakout

cables are connected to the DVI ports to the left. The bottom DVI connector inputs are for cameras 1 to 16. The top DVI connector inputs

are for cameras 17 to 32.

Audio In: The audio connection for the 32/240 is the same card as the 16/480. Connect up to 16 line level audio microphones to the

RCA connectors on the microphone breakout cables. Connect these breakout cables to the DB15 ports to the right. The bottom-right

connector inputs are for Mic 1 to Mic 8. The top-right connector inputs are for Mic 9 to Mic 16. Each microphone input is associated

with 2 cameras. Audio input 1 = Camera 1+2, Audio input 2 = Camera 3+4, etc. (Audio diagram same as on page 12)

Video Out: One Public View Monitor (PVM) output is provided per 16 channel dongle. Video output 1 on each dongle will provide the

cycling output that will display the cameras on that dongle. (Video Output 2 is reserved for future development)

3.9 IP/MegaPixel Cameras

Connection of IP/MegaPixel cameras requires some camera setup using software provided by the camera manufacturer.

After con guring IP/MegaPixel cameras, connect them to your LAN with the DVR. There are numerous limitations associated with IP

cameras. Refer to PART II for more information.

3.10 SVGA Video Output: Security Monitor

Image Vault will interface with almost any standard SVGA (800x600 or 1024x768) monitor.

The SVGA monitor output is generally used as the security monitor. It may display various

combinations of cameras in the live monitor mode. When a mouse is connected to the DVR,

you may also use the VGA monitor to review recorded images, set up software, or check

status. Selected cameras may be hidden from the VGA output via software setup.

13 Image Vault® PRO Command

3.11 PTZ Control / Alarm Output

For space considerations, the alarm output and PTZ control output share the same Female DB9 port on the rear panel. The IV-PTZAOC

cable is provided with your DVR for easy connection to your alarm system and PTZ cameras. Refer to the diagrams below for more

information about wiring. PTZ control is via RS485 TX+ and TX– only. Software includes code support for Pelco, Panasonic, Kalatel and

Sensormatic PTZ brands. The watchdog output follows a fault condition and closes only when the DVR loses power or when the cap-

ture cards stop communicating with the CPU. The incident output is a momentary (about 1 second) output triggered by the software’s

Alarm Output feature. Watchdog and incident relays are designed to handle a maximum of 30 VDC and 1 Ampere.

Warning: Exceeding these ratings will damage the DVR and void the warranty.

3.12 External Inputs

Your DVR is equipped to handle up to 16 external dry contact inputs connected to the DB25 External Input port on the same

expansion slot as the PTZ/Alarm Output port. External Inputs allow connection of dry contacts from devices such as remote motion

detectors, door switches, etc. Pins 1 through 16 correspond directly to inputs 1 through 16. Pins 17 through 25 are internally

connected to a common ground. Please refer to software documentation for instructions to con gure inputs for “normally open” and

“normally closed” signaling devices. No break-out cable is provided for your External Inputs.

PTZAOC Wiring

Pin# Wire

2 Black

3 Red

6 Green

7 Brown

8 Orange

9 Yellow

External Inputs

14 Image Vault® PRO Command

3.13 Interfacing POS Devices

Your DVR can receive POS data from nearly any serial ASCII data source including registers at the point of sale (POS), ATMs, alarm

panel, access control systems, intelligent safes, weight scales, and other such sources. For the sake of simplicity, we will refer to all such

sources as POS data. Your DVR includes two serial ports for receiving POS data. If you are using network data capture please refer to

Part II Software for information about the network capture setup.

Direct Serial POS Data Connection

For only one or two POS data sources, use the direct serial connection method. Here a pigtail connector is inserted at the back of the

printer with the printer’s RX and GND wires paralleled o . A suitable two-wire data cable connects this pigtail to another pigtail and is

used at the DVR’s POS port. Pigtail accessory cables are available from Image Vault for various printer styles; sold separately. Function-

ally this acts like one cable as illustrated.

15 Image Vault® PRO Command

PTZ/Alarm Outputs

Serial POS Data Hub Connection

If you have three or more POS data sources you will need one or up to two IVQuad hubs. Each IVQuad hub device o ers four data input

ports. With two serial ports on the DVR, this means up to 8 serial data sources may be connected to one DVR. IVQuad data hubs are

sold separately.

Multi-Device Print Server Serial Data Connection

Though not as common, Image Vault also supports multi-device serial print server applications.

The wiring is the same as the direct connection, but through software your DVR can di erentiate

source channels.

16 Image Vault® PRO Command

DVR Pigtail Internal Wiring

If you are utilizing the POS Interface feature, ensure that you have obtained the correct interface connector from Image Vault for the

approved device. Warning: You can harm the DVR by connecting a data device that is not approved by Image Vault and/or by using an

improperly constructed cable. If you manufacture your own cable, tap the POS device as follows:

• Data (RX) at the POS printer tap goes to Pin 2 at the DVR.

• POS ground goes to Pin 5 at the DVR.

• At the DVR short Pins 7 and 8 together; short Pins 1, 4 and 6 together; leave Pins 3 and 9 open.

• Wiring from the data source to journal printer depends on the device manufacturer.

IV-9 POS Wiring to 9-Pin Serial Printer

This diagram illustrates the proper wiring of the IV-9 pigtail kit used to capture data at serial printers with DB9 inputs.

IV-25 POS Wiring to 25-Pin Serial Printer

This diagram illustrates the proper wiring of the IV-25 pigtail kit used to capture data at serial printers with DB25 inputs.

17 Image Vault® PRO Command

IV-R POS Wiring to Ruby Verifone

This diagram illustrates the proper wiring of the IV-R pigtail kit used to capture data from Ruby Verifone/Topaz register systems using

RJ45-style printer cables.

POS Quad Data Hub Wiring

The primary function of the POS Quad Data Hub is to bring up to four serial data sources into one serial stream. Specify the accessory

kit desired when ordering data hubs. Any of the accessory kit hardware can be bundled with the Quad hub. Such kits include four ac-

cessory pigtails plus one RS232 null modem cable. This diagram illustrates (generically) how one POS Data Hub is wired.

Network POS Data

Capturing POS data from a network print server does not require any additional cables. The DVR must be connected to the same local

network as the POS data source. Coordinated software con guration of the network print server(s) and DVR is required. In software

setup you have the options of receiving POS data directly from one network POS source, multiple sources, or from the print server.

Because of the dual NIC’s the Image Vault is able to sergregate your network keeping the POS system network separate from the rest of

the network.

18 Image Vault® PRO Command

3.14 USB Storage Devices

USB ports may be used to connect external storage devices such as thumb drives or external hard drives. These devices may be used

to copy video or con guration settings from the DVR, or to load settings or updates onto the DVR. Most thumb drives and external

hard drives up to 2 TB are supported, however, Image Vault does not guarantee any speci c brands or models. USB ports are available

on the front and rear of the DVR.

3.15 Remote Playback PC to DVR Communication

A remote playback PC is a computer running the Image Vault PRO Command playback software application. This software application

allows your PC to make a remote connection to your PRO Command DVR. Remote connection methods include modem and network.

Peer-to-Peer Network Connection

Connect a network crossover cable to the RJ45 input on the DVR. Connect the other end directly to the remote PC. If the DVR is not be-

ing set up on a network, you may connect this cable to the DVR and leave the other end available to the user for a later connection.

CAT-5 Crossover Cable

Local Area Network (LAN) Connection

Connect the DVR to a conventional Ethernet network using standard, commercially available CAT-5 network cables. Do not use a net-

work crossover cable when connecting your DVR to a LAN hub/switch. Contact the Network Administrator before connecting the DVR

to any existing network. Some software setup on the DVR is required before it may be connected to an existing network. If you want to

o er internet access via your network, you must open your Network Firewall Port 32001. The default DVR IP address is 192.168.0.1 and

the default host name is based on the serial number. For additional software setup information refer to the software help system and

your software manual.

Ethernet Hub

Other Network Devices

19 Image Vault® PRO Command

4 Initialization

Be sure to observe all cautions and warnings and other written requirements relating to installation. Test the equipment for proper

operation.

4.1 Positioning

Turn the DVR so that all cables and connections are to the rear of the unit and the front with the “Video Download to CD” button is

clearly viewable and accessible. The DVR has standard 4U rack mount brackets for easy installation in a standard 19 inch hardware rack.

4.2 Power

A dedicated NEMA 15 amp 115 VAC grounded outlet must be provided within 6 feet (2 m) of the DVR. The DVR may share its AC circuit

with other point of sale electronic equipment, but must not be on the same circuit as rotating machinery such as refrigeration

equipment or fuel pumps. Do not connect other loads to the DVR’s UPS (see warnings in Section 1.1).

Plug the power cord into the back of the DVR and the other end into the Uninterruptible Power Supply (UPS) battery backup electrical

receptacle. The DVR must be the only item using a battery backup receptacle on the UPS. Plug the UPS into the main AC outlet. The

UPS protects the DVR from power surges or dips and prevents shutdown during a brief power loss. CAUTION: DO NOT TURN OFF

OR REBOOT DURING BOOT-UP PROCESS.

4.3 How to Check If the System is Working Properly

Turn on the power supply switch (next to the power cable input). Press the power button on the rear of the DVR to start the recorder.

Within moments of power-up, you should hear a series of beeps. The number of beeps will equal the number of cameras detected. If a

video monitor is connected to the public view monitor output(s), you should begin seeing video from the cameras, switching

approximately every four seconds or at a user-de ned interval. If a VGA monitor is connected you will be able to watch the system

startup.

Wait a minimum of  ve (5) minutes before attempting to connect to the system remotely. The DVR must begin capturing and storing

images in order to properly begin con guring cameras.

At this point the DVR is operating properly and recording images. The system is operating with default settings that are

pre-programmed in the unit. Refer to PART II for software instructions to con gure and monitor the unit.

Note: DVR’s shipped from the factory are shipped with the Time Zone set for PST.

4.4 CD-R or DVD-R Disk

Insert the blank CD-R or DVD-R disk into the CD/DVD-R drive on the front of the unit. Image Vault will perform the necessary disk

processing when it writes video or setup data to the disk.

4.5 Troubleshooting Installation

Verify connections and that all components appropriate have power. If everything appears connected correctly per Section 2, contact

your local Image Vault distributor or call Image Vault directly at 1.888.462.4382.

4.6 Hardware Speci cations

Dimensions (typical): 19” (D) x 16 3/4” (W) x 7” (H)

Power: 115/230 VAC; 6/3 Amp; 60/50 Hz

Operating Temperature: 41 to 104°F (5 to 40°C)

20 Image Vault® PRO Command

PART II

SOFTWARE

The software on your DVR includes all of the features in the remote playback software application you install on your PC. There are only

a few di erences. The most signi cant di erence is with the live monitor and live status modes which are only available locally on the

DVR itself. Unless otherwise noted all playback software features apply to local operation as well as remote playback.

PART II is designed to help you identify and understand the purpose and function of software features at an overview level. It does not

provide the degree of depth found in the DVR/playback help  le.

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Image Vault PRO COMMAND User manual

Brand: Image Vault

Model: PRO COMMAND

Category: Digital Video Recorders (DVR)

Type: User manual

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Image Vault PRO COMMAND User manual

Image Vault PRO COMMAND User manual

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