DataCard SD460 Installation And Administration Manual

Datacard

®

SD

™

Series Card Printers

Installation and Administrator’s Guide

March 2014

Part No. 527445-001 Rev. A

ii

Notice

Pleasedonotattempttooperateorrepairthisequipmentwithoutadequate

training.Anyuse,operation,orrepairyouperformthatisnotinaccordancewith

theinformationcontainedinthisdocumentationisatyourownrisk.

Proprietary Notice

AlldrawingsandinformationhereinarethepropertyofDataCardCorporation.All

unauthorizeduseandreproductionisprohibited.

Trademark Acknowledgments

DatacardisaregisteredtrademarkandservicemarkofDataCardCorporationin

theUnitedStatesandothercountries.

SDisatrademarkofDataCardCorporation.

WindowsisaregisteredtrademarkofMicrosoftCorporation.

Allotherproductnamesarethepropertyoftheirrespectiveowners.

DatacardGroup

11111BrenRo a d West

Minnetonka,MN55343‐9015

Phone:952‐933‐1223

Fax:952‐933‐7971

www.datacard.com

Pri ntedin theUnited StatesofAmerica.

iii

Revision Log

SD Series Card Printers Installation and Administrator’s Guide

Revision Date Description of Changes

A March 2014 First release of this document (formerly Part No.

527249-001). Updated for SD460 laminating system

and XPS Card Printer Driver 5.0

iv

v

Contents

Chapter 1: Installation______________________________________________________________ 1

PC Requirements_______________________________________________________________ 1

Network Requirements _________________________________________________________ 2

USB Requirements______________________________________________________________ 2

Electrical Requirements ________________________________________________________ 2

Site Requirements ______________________________________________________________ 3

Secure Printing Requirements ___________________________________________________ 4

Set Up the Printer_______________________________________________________________ 5

Prepare the Printer _________________________________________________________ 5

Load Cards_____________________________________________________________ 5

Load the Print Ribbon ___________________________________________________ 6

Load the Cleaning Sleeve _______________________________________________ 6

Install the Ribbon Cartridge______________________________________________ 7

Install Optional Equipment __________________________________________________ 8

Install a Large Output Hopper ___________________________________________ 8

Install the 200-Card Input Hopper _______________________________________ 10

Install the Optional Cable Lock_________________________________________ 11

Power On the Printer___________________________________________________________ 11

Use the Front Panel____________________________________________________________ 12

Use the Card Printer Driver _____________________________________________________ 12

Use OpenCard Data Format ___________________________________________________ 12

Chapter 2: Elements of Card Design _______________________________________________ 13

Basic Card Design ____________________________________________________________ 13

Printing Design ________________________________________________________________ 14

Color Printing______________________________________________________________ 14

Full-Panel Ribbon ______________________________________________________ 14

Short-Panel Ribbon_____________________________________________________ 14

Split-Ribbon Color Printing ______________________________________________ 15

Manage Color_________________________________________________________ 15

Print Text in Color ______________________________________________________ 15

Print Graphics in Color__________________________________________________ 15

Monochrome Printing______________________________________________________ 16

Monochrome Printing with Full-Color Ribbon_____________________________ 16

Monochrome Ribbon __________________________________________________ 16

Ribbon Saver __________________________________________________________ 17

Print Text in Monochrome ______________________________________________ 17

Print Bar Codes ____________________________________________________________ 18

Bar Code Guidelines ___________________________________________________ 18

Test Bar Codes_________________________________________________________ 19

Card Design Changes That Affect Bar Codes____________________________ 20

Print Bar Codes With the Card Printer Driver______________________________ 20

Apply Topcoat ____________________________________________________________ 21

vi

Non-Printing Areas_________________________________________________________ 21

Standard Magnetic Stripe Non-Printing Area ____________________________ 22

Standard Smart Card Non-Printing Area _________________________________ 22

Custom Non-Printing Areas _____________________________________________ 22

Card Layout ______________________________________________________________ 23

Margins _______________________________________________________________ 23

Backgrounds __________________________________________________________ 24

Image Placement _____________________________________________________ 24

Magnetic Stripe Design________________________________________________________ 25

Magnetic Stripe Data Formats______________________________________________ 25

Three-Track Option (ISO/IAT)____________________________________________ 25

Single-Track Option (JIS) ________________________________________________ 26

Magnetic Stripe Coercivity _________________________________________________ 27

Smart Card Design ____________________________________________________________ 28

Smart Card Processing Requirements _______________________________________ 28

Smart Card Codes on the Printer Label _____________________________________ 28

Single-Wire Smart Card ____________________________________________________ 29

Settings for Card Design in Printer Manager ____________________________________ 29

Chapter 3: Printer Manager________________________________________________________ 31

Printer Manager_______________________________________________________________ 31

Printer Manager User Access Levels_________________________________________ 32

WebUser ______________________________________________________________ 32

WebAdmin ____________________________________________________________ 32

WebService ___________________________________________________________ 32

Access Printer Manager ___________________________________________________ 32

Printer Manager Settings ___________________________________________________ 34

Print a Printer Manager Page_______________________________________________ 35

Use Printer Manager___________________________________________________________ 35

Status Menu_______________________________________________________________ 36

Printer Setting Menu _______________________________________________________ 37

Communication _______________________________________________________ 40

ActivityLog ____________________________________________________________ 41

Behavior ______________________________________________________________ 43

VitalProductData ______________________________________________________ 45

FrontPanel_____________________________________________________________ 45

Print ___________________________________________________________________ 46

Pick ___________________________________________________________________ 51

Transport ______________________________________________________________ 51

Flipper ________________________________________________________________ 51

MagStripeGeneral _____________________________________________________ 52

MagStripeCustomTrack 1 – 3____________________________________________ 54

Laminator _____________________________________________________________ 56

LaminateType _________________________________________________________ 63

Update Password ______________________________________________________ 66

Set Job Queue State ___________________________________________________ 67

vii

TroubleShooting Menu _____________________________________________________ 68

Test Card ______________________________________________________________ 69

Activity Log____________________________________________________________ 72

Reset Log _____________________________________________________________ 72

Print Request Log ______________________________________________________ 72

Reset Counters ________________________________________________________ 72

Printer Reset ___________________________________________________________ 73

Personalization Tools Menu _________________________________________________ 73

Managed Items _______________________________________________________ 73

Add Card Stock _______________________________________________________ 74

Maintenance Menu_______________________________________________________ 74

Cleaning ______________________________________________________________ 74

Updates_______________________________________________________________ 76

Log Out Menu_____________________________________________________________ 76

Chapter 4: Supplies and Parts _____________________________________________________ 77

Print Ribbon___________________________________________________________________ 78

Color Print Ribbon _________________________________________________________ 78

Full-Panel Color Print Ribbon ____________________________________________ 78

Short-Panel Color Print Ribbon __________________________________________ 78

Color Print Ribbon Kits __________________________________________________ 78

Monochrome Print Ribbon _________________________________________________ 79

Monochrome Print Ribbon Kits __________________________________________ 79

Ribbon Saver __________________________________________________________ 80

Print Ribbon Storage Guidelines ____________________________________________ 80

Laminator Supplies ____________________________________________________________ 81

Topcoat and Patch Overlays_______________________________________________ 81

Overlay Storage Guidelines ________________________________________________ 83

Cards ________________________________________________________________________ 84

Card Size _________________________________________________________________ 84

Card Material _____________________________________________________________ 84

Pre-Punched Cards _______________________________________________________ 84

New Cards for Color Printing _______________________________________________ 85

Adhesive-Backed Cards ___________________________________________________ 85

Card Quality Guidelines ___________________________________________________ 85

Card Surface __________________________________________________________ 85

Card Handling_________________________________________________________ 86

Card Storage __________________________________________________________ 86

Cleaning Supplies_____________________________________________________________ 87

Replacement Parts____________________________________________________________ 88

Printhead Cartridge _______________________________________________________ 88

Print Ribbon Cartridge _____________________________________________________ 88

Cleaning Roller Spindle ____________________________________________________ 88

Laminator Cartridges ______________________________________________________ 88

Impresser Die______________________________________________________________ 88

viii

Optional Equipment___________________________________________________________ 89

Large Output Hopper______________________________________________________ 89

200-Card Input Hopper ____________________________________________________ 89

Cable Lock _______________________________________________________________ 89

Cables and Power Supplies____________________________________________________ 90

Data Cables ______________________________________________________________ 90

USB Cable _____________________________________________________________ 90

Network Cable ________________________________________________________ 90

USB Smart Card Cable _________________________________________________ 90

Power Supplies ____________________________________________________________ 90

Power Cords ______________________________________________________________ 91

Appendix A:SD460 Laminating System ___________________________________________ A-1

About the SD460 System _____________________________________________________ A-1

SD460 Site Requirements _____________________________________________________A-2

SD460 Electrical Requirements ________________________________________________ A-2

Unpack the System __________________________________________________________ A-3

Bolt-Down Option ____________________________________________________________ A-4

Assemble the Printer and Laminator __________________________________________A-6

Connect the Power Cords ____________________________________________________ A-7

Connect the USB Cable ______________________________________________________A-8

Connect the Network Cable _________________________________________________ A-8

Load Laminator Overlay Material _____________________________________________ A-9

Power On the System _______________________________________________________A-11

Print a Test Card ____________________________________________________________A-11

Use the Card Printer Driver ______________________________________________ A-11

Use the Printer LCD Panel _______________________________________________ A-12

Use Printer Manager ____________________________________________________ A-13

Verify the Test Card_____________________________________________________ A-15

SD Series Installation and Administrator’s Guide 1

Chapter 1: Installation

Thischapterdescribessystemrequirementsandprovidessetup

instructionsfortheDatacard®SD™SeriesCardPrinters.

Yourinstallationmayhaveadditionalrequirementsforacardproduction

environment.Consultyoursystemadministratortodeterminetheoptimum

locationforcardproduction.

PC Requirements

UseaPCthatmeetsorexceedsthefollowing:

• A32‐or64‐bitprocessor,runningat2GHzorfaster

• 2GBormorememory(RAM)andatleast1GBfreespaceontheharddrive

• Oneofthefollowingsupportedoperatingsystems:

• Windows8.1

• Windows8,32‐or64‐bit

• Windows7,32‐or64‐bit

• WindowsXP,32‐bit,ServicePack3

• WindowsServer2012,R2

• WindowsServer2012

• WindowsServer2008,64‐bit

• WindowsServer2003,32‐bit

• USB2.0portorEthernetnetworkconnection

• IDsoftwareorothercardproductionsoftwaretocaptureandorganizethe

datatoprintoneachcard

ForCardPrinterDriverinstallationtroubleshootingandcardproduction

troubleshootinginformation,refertoyourprinter’sDriverGuideandUser’sGuide.

2 Installation

Network Requirements

YoucanconnectmanynetworkprinterstoonePC.Themaximumnumberof

printersdependsonthecapacityofthenetworktodeliverdatatotheprinter.

Toinstallaprinteronanetwork,thefollowingcomponentsarerequired:

• AnEthernetnetworkthatusestheTCP /IPprotocolandcanrunat100

megabitspersecond,alsocalled100base‐T.Printersalsosupport10base‐T.

• AnEthernetcabletoconnecttheprintertothenetwork.AnEthernetcableis

notsuppliedwiththeprinter.

• APCthatmeetsthe“PCRequirements”describedonpage 1,andis

connectedtoandcommunicatingwiththenetwork.

USB Requirements

YoucanconnectuptoeightcardprinterstoaPCusingUSBcables.

ToinstallaprinterusingaUSBconnection,thefollowingcomponentsare

required:

• Ahigh‐speedUSBport.USB2.0isrequired.

• AUSB2.0cabletoconnecttheprintertothePC.AUSBcableissuppliedwith

theprinter.

• APCthatmeetsthe“PCRequirements”describedonpage 1.

Ifyouneedtoconnecttwocar dprinterstoaPCwithoneUSBport,useasingle,

independentlypoweredUSBhubtowhichyoucanconnectbothprinters.

Electrical Requirements

Thepowersupplydetectstheinputvoltageandworkswithintherangestated.

Printer Model Electrical Requirements

SD260 or SD360 110–240V/50–60 Hz/3.0 Amp

SD460 Refer to Appendix A, "SD460 Electrical

Requirements" on page A-2.

SD Series Installation and Administrator’s Guide 3

Site Requirements

Setupandusetheprinterinan

environmentthatmeetsthe

followingrequirements.

• Providespacefortheprinter

andforclearancearound

theprinter.Theprinter

dimensionsandclearance

areaareshowninthe

followingtable.

• Placetheprinterinanenvironmentwithtemperaturesrangingfrom60°to

95°F(15°to35°C).

• Useasingle‐phase,3‐wire,groundedreceptacle.

• Placethesystemanditssuppliesinacleanofficeenvironment,keepingpaper

andforeignmaterialsoffoftheequipment.

• Placetheprinteronasturdy,levelsurface.

• Placetheprinterawayfromdirectsunlight.

• Donotplacetheprinternearheatingducts,fans,orotherairvents.

• Donotusetheprinterforpurposesotherthantheintendeduse.

Printer

Model

Dimensions (inches/mm)

ABCDE FG

SD260 10.00

254

8.80

224

4.00

102

6.85

174

4.00

102

15.37

390

4.00

102

SD260L and

SD360

10.00

254

8.80

224

4.00

102

6.85

174

4.00

102

21.21

539

4.00

102

SD460 Refer to Appendix A, "SD460 Site Requirements" on page A-2.

Options such as a large output hopper and 200-card input hopper add height to the

printer. Additional clearance is required when using these options.

4 Installation

Secure Printing Requirements

Secureprintingconsistsofencryptingprintcommandsandcarddataand

transmittingtheinformationsecurelyfromthePCtotheprinter.Touse

encryption,yourprintermustsupportsecureprinting.Printersthatsupport

secureprintingareshippedwithallcommunicationprotocols(secureandnon‐

secure)enabled.Referto“Behavior”onpage 43formoreinformationabout

usingthePrinterManagerwebservicetospecifyprintersecuritysettings.

WhenyouusetheCardPrinterDriver,makesurethatthesecureprintingprotocol

(DPCL2Secure)isenabledandthattheDPCL2non‐securecommunication

protocolisdisabled.DPCLmustremainenabledfortheCardPrinterDriverto

function.Formoreinformation,refertoyourcardprinter’sDriverGuide.

Ifyourcardproductionsiterequiressecureprinting,usethefollowing:

• DatacardSD260L,SD360,orSD460cardprinterswithDPCL2Secure enabled

andDPCL2disabled

• APCthatmeetsthePCrequirementscitedearlierinthissection

• EthernetandUSBconnectionsthatmeettherequirements

• InternetExplorer5.5ornewerinstalledonthePC

TheSD260andearlymodelsofSDprinters(SD260Lprinterswithserialnumbers

belowD11000,andSD360printerswithserialnumbersbelowB17000)donot

supportsecureprintingandhandleonlynon‐secureprinting.Youcaninstallamixof

secureandnon‐secureprinters,butmakesuretoconnectand

installeachsecure

printertotheappropriatehostPCduringinstallation.

SD Series Installation and Administrator’s Guide 5

Set Up the Printer

Thissectionprovidesinformationaboutsettinguptheprintertoprintcards.

Setupincludesthefollowing:

• PreparethePrinter

• InstallOpt io n a lEquipmentonpage8

• UsetheCardPrinterDriveronpage 12orUseOp e n C a rd DataFo r m at on

pag e 12

RefertoAppendixA,"SD460LaminatingSy stem " onpageA‐1tosetupthe

SD460LaminatingSystem

Prepare the Printer

Topreparetheprintertoprintcards,loadblankcardstockintotheinputhopper,

andloadprint ribbonandacleaningsleeveontotheprintcartridge.

Load Cards

Ifyouareusingamanualfeedprinter,skipthisstepandkeepasupplyofblank

cardsclosetotheprinter.

Forprinterswithaninputhopper,

dothefollowing:

1. Opentheinputhopper.

2. Loadthecardsintotheinput

hopper.(Cardscanstick

together.Slideorfanthecards

toseparatetheedgesbefore

placingtheminthehopper.)

• InsertISOmagneticstripe

cardswiththestripe(back

side)facingdownand

towardtheright.

• Insertsmartcardswiththesmartcardchipfacingupandtowardtheback

ofthehopper.

3. Closetheinputhopper.

6 Installation

Load the Print Ribbon

Loadtheribbonwhenyouinstalltheprinterandwhentheribbonrunsout.

1. Opentheprintercover.

2. Removetheprintribboncartridge.

3. Loadafullrollofprintribbon(theblue

spool)ontothespindleclosesttothe

cartridgehandle.

4. Placethesilvertake‐upspoolonthe

spindlewiththeblackgear.

5. Windthetake‐upspool

counterclockwiseonefullturn.

Load the Cleaning Sleeve

Loadanewcleaningsleevewitheachnewroll

ofprintribbon,ifyounoticedebrisonthe

printedcards,orifthecleaningsleeveisno

longersticky.

Theprintershipswiththecleaningroller

spindleinstalledontheprintribbon

cartridge.

1. Removethecleaningrollerspindlefrom

theribboncartridgeandslidethespindle

intothecontinuouscleaningsleeve(a).

2. Placethespindlewithcleaningsleeve

ontotheribboncartridge(b).

3. Removetheprotectivewrapperfromthecleaningsleeve(c).

SD Series Installation and Administrator’s Guide 7

Install the Ribbon Cartridge

Installtheassembledprintribboncartridgeintotheprinter.

1. Opentheprintercover.

2. Holdtheprintribboncartridgebythe

handleandloweritintotheprinterwith

thehandletowardthefrontofthe

printer.

3. Makesurethattheribboncartridgeis

correctlypositionedintheguides.

4. Closetheprintercover.Pressdownon

theridgesonthefrontofthecoverto

makesurethatitlatchesproperlyonboth

sides.

8 Installation

Install Optional Equipment

Youcaninstalladditionalequipmentontheprinte r dependingonyour

requirements.

Install a Large Output Hopper

Theoutputhopperincludedwiththeprinterholdsabout250.030in.(0.762mm)

cards.Theprinteralsocanbeusedwithanoptionallargeoutputhopper that

holdsupto100cards.

Thelargeoutputhopperkitincludestwobasesectionsandthelargeoutput

hopper.Thetwobasesectionsareidentical,withhooks(markedbygreencircles)

thatattachtothebottomoftheprinter.Toassemblethebase,arr angethebase

sectionsbacktoback,asshown.

Youcanremovethestandardhopperandattachthelargeoutputhopperwithout

usingtools.

YoucannotinstallthelargeoutputhopperontheSD460system.A100‐card

laminatoroutputhopperisstandardontheSD460system.

Base Sections

Large Output

Hopper

SD Series Installation and Administrator’s Guide 9

Dothefollowing toattachtheprintertothebases,andtoinstallthelargeroutput

hopper.Youalsocanrefertotheinstructionsshippedwiththelargeoutput

hopperkit.

1. Positiononebasesectionwiththeopenendfacingthebackoftheprinter.

2. Lifttheprinteroverthebasesection.

3. Alignthetabsinthebasewiththeslotsinthebottomoftheprinter.

4. Pushuptoinsertthefourtabsintheslots,andthenpushthebaseforwardto

lockittotheprinter.

5. Positiontheotherbasesectionwiththeopeningfacingthefrontofthe

printer.

6. Pushuptoinsertthefourtabsintheslotsandthenpushthebasebacktolock

ittotheprinter.

7. Removethe25‐cardoutputhopperfromtheprinter.Slideitout,similartoa

drawer.

8. Slidethe100‐cardoutputhopperintotheassembledbaseandprinter.Make

surethatthetabs(shownincirclesintheillustration)securethehopperto

theprinter.

HINTS&TIPS

• Thebasesectionscontaindrawers,usefulforholdingcards,cleaningswabs,

orotherfrequentlyuseditems.Thedrawerscanbeopenedfromeitherthe

leftorrightsideoftheprinter.

• Thebaseand largeoutputhopperremainattachedwhentheprinterismoved

orcarried.

Ifyouinstallthe100‐cardoutputhopper,changethePrinterManagerPrinter

Setting>TransportEjectHopperSpeedsettingtoehs_Extended.Thisallows

completedcardstostackproperlyinthelargeroutputhopper.Referto“Transport ”

onpage51 forcompleteinformation.

10 Installation

Install the 200-Card Input Hopper

Thestandardinputhoppercanholdabout1000.030in.(0.7 62mm)car ds.The

printerscanbeupgradedtousea200‐cardinputhopper.

The200‐cardinputhopperkitincludesthelargerhopperwithanattachedcover.

Thestandardhopperiseasilyremovedandthe200‐cardhoppercanbeinstalled

withoutusingtools.Youalsocanrefertotheinstructionsshippedwiththe

200‐cardinputhopperkit.

1. Opentheinputhopper.

2. Pressthereleasetab

locatedonthebackwall

ofthehopperwhi le

liftingthehopperupand

offtheprinter.

3. Installthe200‐cardinput

hopperbyaligningthe

tabswiththeslotsonthe

printer.

4. Pushthehopperdown

untilitclicksintoplace.

5. Loadupto200cardsin

thehopperandclosethe

hoppercover.The

printerisreadytoprint

cards.

Hopper Release Tab

SD Series Installation and Administrator’s Guide 11

Install the Optional Cable Lock

Thecablelockisauser‐installedfeaturethatdoesnotrequirespecialtoolsto

install.ThepackagecontainsaKensington®lockwithkeys,instructions,anda

metalsecurityplate.Thesecurityplateisinstalledintheprinterandisdesigned

toaccommodatetheT‐baroftheKensingtonlock.

1. Preparetheprinterbyinstallingthemetalsecurityplate:

A. Tiptheprinteronitsrightside.

B. Locatethesecurityplate

receptacleontheundersideof

theprintertowardthebackleft

side.

C. Insertthesecurityplateintothe

receptaclewiththeopenend

towardtheprinter.

2. Followtheinstructionsincludedwiththelocktocompletetheinstallation.

Power On the Printer

PressthePOWERbuttononthefrontpaneltopowerontheprinter.Thefront

panelLCDdisplaysReadywhentheprinterisreadytoprint.



12 Installation

Use the Front Panel

Thefrontpaneloftheprinterprovidesthecontrolsyouneedtooperatethe

system.Refertotheprinter’sUser’ sGuideforcompleteinformationaboutusing

thefrontpanel.



Use the Card Printer Driver

TheCardPrinterDriverusesMicrosoftXPSprinttechnologytosupportprinting

fromcurrentlyavailableMicrosoftWindowsapplications.

TousetheSDSeriessystemwiththeCardPrinterDriver,youmustinstallthe

driverandconfigurethesoftwarewiththeprinter’sIPaddress.Refertoyour

printer’sDriverGuideforcompleteinformationaboutinstallingandsettingup

theCardPrinterDriver.

Use OpenCard Data Format

TheOpenCardDataFormatoptionmustbeenabledatthefactory .Formore

informationaboutsettinguptheOpenCardoption,refertotheSD/CDSeriesCard

PrintersOpenCardDataFormatGuide.

• TheOpenCardData FormatoptionisnotsupportedbytheCardPrinter

Driver.WhenOpenCardisenabled,theCardPrinterDrivercannot

communicatewiththeprinter.

• TheSD460systemdoesnotsupporttheOpenCardformat.

User Light &

User Button

Up

Arrow

Enter

Down

Arrow

Power

Button

LCD Panel

Status Lights

Ribbon

Cards

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DataCard SD460 Installation And Administration Manual

DataCard SD460 Installation And Administration Manual

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