Compaq N2400 - TaskSmart - 1 GB RAM Administration Manual

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TaskSmart N2400

Administration Guide

Second Edition (January 2001)

Part Number 177675-002

Compaq Computer Corporation

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Notice

Compaq, the Compaq logo, Compaq Insight Manager, SANworks, SmartStart, ActiveAnswers, SoftPaq

and ROMPaq Registered in U.S. Patent and Trademark Office. TaskSmart, CarePaq, and Tru64 are

trademarks of Compaq Information Technologies Group, L.P. in the United States and other countries.

Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the

United States and other countries.

Intel, Pentium, and Itanium are trademarks of Intel Corporation in the United States and other countries.

The Open Group and UNIX are trademarks of The Open Group in the United States and other countries.

All other product names mentioned herein may be trademarks of their respective companies. Compaq

shall not be liable for technical or editorial errors or omissions contained herein. The information in this

document is provided “as is” without warranty of any kind and is subject to change without notice. The

warranties for Compaq products are set forth in the express limited warranty statements accompanying

such products. Nothing herein should be construed as constituting an additional warranty.

Compaq TaskSmart N2400 Administration Guide

Second Edition (January 2001)

Part Number 177675-002

Compaq Confidential – Need to Know Required

Writer: Doug Warren Project: Compaq TaskSmart N2400 Administration Guide Comments:

Part Number: 177675-002 File Name: a-frnt.doc Last Saved On: 2/12/01 1:46 PM

Contents

About This Guide

Text Conventions........................................................................................................ix

Symbols in Text...........................................................................................................x

Symbols on Equipment................................................................................................x

Important Safety Information.............................................................................xi

Rack Stability ............................................................................................................xii

Getting Help ..............................................................................................................xii

Compaq Technical Support ................................................................................xii

Compaq Website............................................................................................... xiii

Compaq Authorized Reseller............................................................................ xiii

Chapter 1

Initialization

Overview ................................................................................................................. 1-1

Preinitialization: Before You Begin......................................................................... 1-2

Verify That Hardware Installation Is Complete................................................ 1-2

Initialization Methods....................................................................................... 1-2

Collect Information for Initialization................................................................ 1-3

Task 1: Create the Configuration Data Diskette...................................................... 1-4

Task 2: Remove the Front Bezel.............................................................................. 1-6

Task 3: Insert the Configuration Data Diskette into the Server............................... 1-7

Task 4: Connect the Standard Ethernet Cables........................................................ 1-8

Task 5: Power Up the Server................................................................................. 1-10

Task 6: Monitor the Initialization Process............................................................. 1-11

Task 7: Complete the System Configuration......................................................... 1-13

Required Configuration for All Work Environments..................................... 1-13

Required Configuration by Work Environment ............................................. 1-14

Optional Configuration Tasks......................................................................... 1-15

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Chapter 2

Administrative Procedures

Managing Your TaskSmart N2400 Appliance......................................................... 2-1

Microsoft Management Console.......................................................................2-3

Command Prompt.............................................................................................2-7

LogOff .............................................................................................................. 2-8

Restart............................................................................................................... 2-8

Shutdown..........................................................................................................2-9

Enable Drive A: Boot........................................................................................2-9

Readme and Product Information.....................................................................2-9

? (Help)...........................................................................................................2-10

Managing Your TaskSmart N2400 Appliance Using a Web Browser...................2-11

Power Down and Restart the Appliance ................................................................2-12

Powering Down the TaskSmart N2400 Appliance.........................................2-12

Restarting the TaskSmart N2400 appliance....................................................2-12

Compaq SANworks Virtual Replicator..................................................................2-12

Storage Pooling............................................................................................... 2-13

Virtual Disks................................................................................................... 2-13

Snapshots........................................................................................................2-13

Online Volume Growth...................................................................................2-14

Creating and Scheduling Snapshots.......................................................................2-15

Snapshot Overview.........................................................................................2-15

Creating Snapshots .........................................................................................2-16

Scheduling Snapshots .....................................................................................2-27

SWVR Lifeguard Service ......................................................................................2-29

Modify Reserved Pool Space.......................................................................... 2-30

Managing Space Usage with Quotas...................................................................... 2-32

Chapter 3

Windows File System Administration

Common Internet File System User and Group Management ................................. 3-1

Domain Compared to Workgroup.....................................................................3-2

Managing Users and Groups Effectively.......................................................... 3-2

Workgroup Environment..................................................................................3-4

Domain Environment...................................................................................... 3-15

Windows File System Security....................................................................... 3-55

Integrating Local File System Security into Windows Domain

Environments..................................................................................................3-69

CIFS Shares ........................................................................................................... 3-70

Setting Up a Share ..........................................................................................3-70

Windows Explorer..........................................................................................3-84

Administrative Compared to Standard Shares................................................3-88

Planning for Compatibility Between CIFS and NFS......................................3-88

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Chapter 4

Integrating UNIX into Windows NT

Microsoft Services for UNIX .................................................................................. 4-1

Network File System........................................................................................ 4-3

Authentication .................................................................................................. 4-5

Server for NFS.................................................................................................. 4-6

User Name Mapping......................................................................................... 4-9

Mortice Kern Systems Toolkit........................................................................ 4-29

NFS File Exporting Using SFU............................................................................. 4-29

Procedure for NFS Exporting......................................................................... 4-29

Testing NFS.................................................................................................... 4-29

Client Groups.................................................................................................. 4-30

File Locking.................................................................................................... 4-31

Auditing.......................................................................................................... 4-32

Command Line Capabilities........................................................................... 4-32

Chapter 5

Remote Administration

Remote Administration............................................................................................ 5-1

Telnet Server .................................................................................................... 5-2

Remote Shell Daemon...................................................................................... 5-3

Remote Insight Lights-Out Edition Board........................................................ 5-4

Web User Interface........................................................................................... 5-8

Compaq Insight Manager ................................................................................. 5-9

Enterprise Management Applications............................................................. 5-12

Installing the Management Software—On the Client Machine...................... 5-15

Chapter 6

Advanced Administrative Procedures

Storage Management............................................................................................... 6-2

Drive Arrays and Smart Array Controllers.............................................................. 6-4

Array Configuration Utility.............................................................................. 6-4

Array Controllers.............................................................................................. 6-6

Managing Drive Arrays Using ACU................................................................ 6-7

Creating Logical Drives from Arrays............................................................. 6-12

SANworks Virtual Replicator................................................................................ 6-14

Creating Pools Using SWVR.......................................................................... 6-14

Creating Virtual Disks from Pools ................................................................. 6-17

Deleting Virtual Disks and Pools ................................................................... 6-19

Online Volume Growth.................................................................................. 6-21

Moving Drives....................................................................................................... 6-26

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Advanced Administrative Procedures

continued

Replacing a Failed Drive and Using Spares........................................................... 6-27

Hard Drive LED Indicators............................................................................. 6-28

Replacing Failed Hard Drive Process............................................................. 6-31

Using Spare Drives.........................................................................................6-32

Compromised Fault Tolerance........................................................................6-33

Moving Arrays....................................................................................................... 6-34

Capacity Expansion................................................................................................6-35

Ethernet Teaming Features and Procedures........................................................... 6-37

Compaq Network Teaming and Configuration Utility ...................................6-37

NIC Teaming Troubleshooting....................................................................... 6-56

Using Uninterruptible Power Supplies................................................................... 6-58

Password Synchronization.....................................................................................6-59

Implementation............................................................................................... 6-60

Requirements.................................................................................................. 6-60

Password Synchronization—Advanced Settings............................................6-61

Installation Procedure.....................................................................................6-62

Password Synchronization—Default..............................................................6-63

Appendix A

Backup Utility Management

Sizing Tools............................................................................................................ A-2

Developing a Backup Solution................................................................................ A-2

Types of Tape Solutions .................................................................................. A-3

Tape Device Connection Methods................................................................... A-3

Backup Software Vendors ............................................................................... A-5

Backup Best Practices............................................................................................. A-6

Appendix B

RAID Levels

Distributed Data Guarding.......................................................................................B-1

Drive Mirroring........................................................................................................B-3

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Appendix C

Troubleshooting

Initial Troubleshooting Checklist ............................................................................C-2

Hard Drive Problems...............................................................................................C-2

Hot-Plug Drive Replacement Guidelines .........................................................C-4

Unsafe Hot-Plug Drive Replacement Precautions............................................C-5

Predictive Failure Alert ....................................................................................C-6

SCSI Device Problems ............................................................................................C-8

TaskSmart N2400 Server Troubleshooting..............................................................C-8

Software and Firmware Diagnostic Tools ...............................................................C-9

Default Configuration.....................................................................................C-10

Running Compaq Utilities..............................................................................C-12

Diagnostics Software......................................................................................C-14

Array Diagnostic Utility.................................................................................C-18

Integrated Management Log...........................................................................C-19

Rapid Error Recovery.....................................................................................C-21

Automatic Server Recovery-2 ........................................................................C-22

ROMPaq Error Recovery Options..................................................................C-29

ROMPaq Disaster Recovery...........................................................................C-29

SFU Troubleshooting.............................................................................................C-31

Stopping and Starting NFS File Service................................................................C-37

Network Interface Controller Troubleshooting......................................................C-38

The NIC Cannot Connect to the Network ......................................................C-38

Other Common Network Interface Controller Problems and Solutions.........C-44

Remote Insight Lights-Out Edition Board Troubleshooting..................................C-46

Resetting the Remote Insight Lights-Out Edition Board................................C-46

Troubleshooting Logon Problems ..................................................................C-47

Troubleshooting Alert and Trap Problems .....................................................C-50

Miscellaneous Remote Insight Lights-Out Edition Board Troubleshooting...C-51

QuickRestore.........................................................................................................C-52

TaskSmart N2400 Appliance Verification .....................................................C-52

QuickRestore Options.....................................................................................C-52

Selecting the Full Menu Option......................................................................C-53

QuickRestore Menu Option............................................................................C-54

Full Restore Menu Option..............................................................................C-55

Post QuickRestore and Automated Setup.......................................................C-56

Post QuickRestore Additional Setup ..............................................................C-57

Miscellaneous Troubleshooting.............................................................................C-58

Incorrect ROM................................................................................................C-58

System Event Log...........................................................................................C-58

External Storage System.................................................................................C-58

Compaq Insight Manager ...............................................................................C-59

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Appendix D

Regulatory Compliance Notices

Regulatory Compliance Identification Numbers..................................................... D-1

Federal Communications Commission Notice........................................................ D-1

Class A Equipment .......................................................................................... D-2

Class B Equipment........................................................................................... D-2

Modifications................................................................................................... D-3

Cables .............................................................................................................. D-3

Canadian Notice (Avis Canadien)........................................................................... D-4

Class A Equipment .......................................................................................... D-4

Class B Equipment........................................................................................... D-4

Mouse Compliance Statement................................................................................. D-4

European Union Notice........................................................................................... D-5

Japanese Notice....................................................................................................... D-5

Taiwanese Notice.................................................................................................... D-5

Laser Devices.......................................................................................................... D-6

Laser Safety Warnings..................................................................................... D-6

Compliance with CDRH Regulations.............................................................. D-6

Compliance with International Regulations..................................................... D-6

Laser Product Label......................................................................................... D-7

Laser Information ............................................................................................D-7

Battery Replacement Notice ................................................................................... D-8

Appendix E

Electrostatic Discharge

Grounding Methods .................................................................................................E-2

Index

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About This Guide

This guide is designed to be used as a reference for installation, operation,

troubleshooting, and future upgrades for the Compaq TaskSmart™ N2400

appliance.

Text Conventions

This document uses the following conventions to distinguish elements of text:

Keys Keys appear in boldface. A plus sign (+) between

two keys indicates that they should be pressed

simultaneously.

USER INPUT User input appears in a different typeface and in

uppercase.

FILENAMES File names appear in uppercase italics.

Menu Options, Command

Names, Dialog Box Names

These elements appear in initial capital bold

letters.

COMMANDS,

DIRECTORY NAMES, and

DRIVE NAMES

These elements appear in uppercase.

Directory or File Paths These elements appear in italics.

Type When you are instructed to type information, type

the information without pressing the Enter key.

Enter When you are instructed to enter information, type

the information and then press the Enter key.

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Symbols in Text

These symbols may be found in the text of this guide. They have the following

meanings.

WARNING: Text set off in this manner indicates that failure to follow directions

in the warning could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions

could result in damage to equipment or loss of information.

IMPORTANT: Text set off in this manner presents clarifying information or specific

instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or interesting points

of information.

Symbols on Equipment

These symbols may be located on equipment in areas where hazardous

conditions may exist.

This symbol, in conjunction with any of the following symbols, indicates

the presence of a potential hazard. The potential for injury exists if

warnings are not observed. Consult your documentation for specific

details.

This symbol indicates the presence of hazardous energy circuits or electric

shock hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not

open this enclosure. Refer all maintenance, upgrades, and servicing to

qualified personnel.

This symbol indicates the presence of electric shock hazards. The area

contains no user or field serviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do

not open this enclosure.

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This symbol on an RJ-45 receptacle indicates a network interface

connection.

WARNING: To reduce the risk of electric shock, fire, or damage to the

equipment, do not plug telephone or telecommunications connectors into

this receptacle.

This symbol indicates the presence of a hot surface or hot component. If

this surface is contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the

surface to cool before touching.

These symbols, on power supplies or systems, indicate that

the equipment is supplied by multiple sources of power.

WARNING: To reduce the risk of injury from electric shock,

remove all power cords to completely disconnect power from

the system.

Weight in kg

Weight in lb

This symbol indicates that the component exceeds the recommended

weight for one individual to safely handle.

WARNING: To reduce the risk of personal injury or damage to the

equipment, observe local occupational health and safety requirements and

guidelines for manual material handling.

Important Safety Information

Before installing this product, read the Important Safety Information document

provided.

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Rack Stability

WARNING: To reduce the risk of personal injury or damage to the equipment,

be sure that:

■ The leveling jacks are extended to the floor.

■ The full weight of the rack rests on the leveling jacks.

■ The stabilizing feet are secured to the rack if it is a single-rack installation.

■ The racks are coupled together in multiple-rack installations.

■ Only one component is extended at a time. A rack may become unstable if

more than one component is extended for any reason.

Getting Help

If you have a problem and have exhausted the information in this guide, you

can get further information and other help in the following locations.

Compaq Technical Support

You are entitled to free hardware technical telephone support for your product

for as long you own the product. A technical support specialist will help you

diagnose the problem or guide you to the next step in the warranty process.

In North America, call the Compaq Technical Support Phone Center at

1-800-OK-COMPAQ. This service is available 24 hours a day, 7 days a week.

For continuous quality improvement, calls may be recorded or monitored.

Outside North America, call the nearest Compaq Technical Support Phone

Center. Telephone numbers for worldwide Technical Support Phone Centers

are listed on the Compaq website. Access the Compaq website by logging on

to the Internet at

http://www.compaq.com

Be sure to have the following information available before you call Compaq:

■ Technical support registration number (if applicable)

■ Product serial numbers

■ Product model names and numbers

■ Applicable error messages

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■

Add-on boards or hardware

■ Third-party hardware or software

■ Operating system type and revision level

■ Detailed, specific questions

Compaq Website

The Compaq website has information on this product as well as the latest

drivers and flash ROM images. You can access the Compaq website by

logging on to the Internet at

http://www.compaq.com

Compaq Authorized Reseller

For the name of your nearest Compaq authorized reseller:

■ In the United States, call 1-800-345-1518.

■ In Canada, call 1-800-263-5868.

■ Elsewhere, see the Compaq website for locations and telephone

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Chapter 1

Initialization

The Compaq TaskSmart™ N2400 appliance can be used in many types of

computing environments, from basic Microsoft Windows NT workgroups to

complicated Windows NT/UNIX multiprotocol domains that rely on domain

controllers and Network Information Service (NIS). This chapter provides

information about how to initialize the TaskSmart N2400 appliance.

Before completing the tasks in this chapter, verify that both the server and

storage enclosure are installed in the rack, and that all cables and cords are

connected. It is also necessary to collect certain information required during

the initialization process.

Overview

The procedures for setting up your TaskSmart N2400 appliance are outlined in

the following sections:

■ Preinitialization: Before You Begin

■ Task 1: Create the Configuration Data Diskette

■ Task 2: Remove the Front Bezel

■ Task 3: Insert the Configuration Data Diskette into the Server

■ Task 4: Connect the Standard Ethernet Cables

■ Task 5: Power Up the Server

■ Task 6: Monitor the Initialization Process

■ Task 7: Complete the System Configuration

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Preinitialization: Before You Begin

Verify That Hardware Installation Is Complete

Before beginning the installation process, verify that the server and storage

enclosure are completely installed in the rack and that all cables and cords are

connected. A keyboard, monitor, and mouse must also be connected to the

server.

IMPORTANT: If you need assistance with rack installation or hardware connections, refer

to the Rack Installation and Connection card included in the shipping carton.

Initialization Methods

There are two methods for initializing the TaskSmart N2400 appliance:

■ Using the Configuration Utility CD provided with the appliance to

create a configuration data diskette

■ Using a predetermined configuration data diskette provided by your

company

IMPORTANT: If you are using a predetermined data diskette provided by your company,

proceed to “Task 2: Remove the Front Bezel” later in this chapter.

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Collect Information for Initialization

Collect the general information required to initialize the server for both

dynamic host configuration protocols (DHCP) and non-DHCP configurations.

You will be asked for this information during initialization. Become familiar

with this information before attempting to initialize and configure the server.

Part A: To be completed for DHCP and non-DHCP configurations

Server Host Name:

Remote Insight Board

Name:

Remote Insight Board

Default User:

Password:

Part B: To be completed for non-DHCP configurations only

DNS Servers IP Address

1

2

3

Port* IP Address

Eth 0 Subnet Mask

Eth 1

Eth 2

Eth 3

Eth 4

Remote Insight Board

Eth

*The TaskSmart N2400 appliance has five Ethernet ports available for network connectivity. It is

recommended that the four-port network interface controller (NIC) board be used for file services before

using the NIC (Eth 0) port on the system board. Do not configure ports that will not be used. Each

Ethernet port must be configured with a separate subnet.

Note: If NIC teaming is to be implemented, determine which ports will be teamed. Configure these

Ethernet ports for DHCP protocol. For more information refer to the Ethernet teaming features and

procedures section of Chapter 6, “Advanced Administrative Procedures,” in the administration guide.

Part C: SNMP Information (optional)

Trap Destination (IP Address) Manager Client

Management Traps Community String

System Management Community String

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Task 1: Create the Configuration

Data Diskette

The TaskSmart N2400 appliance includes a Configuration Utility CD that can

run on any Windows-based PC. The CD is designed to be graphical and

easy-to-use, and to assist you in populating information necessary for

initialization.

The following items are required to complete this task:

■ Windows-based PC with CD-ROM and diskette drives

■ Keyboard, monitor, and mouse

■ TaskSmart Configuration Utility CD

■ Configuration data diskette

The following steps provide instructions on how to create the configuration

data diskette:

1. Power up the Windows-based PC and wait until the operating system

has completely loaded.

2. Insert the configuration data diskette into the diskette drive.

Figure 1-1. Inserting the configuration data diskette into the diskette drive

of a PC

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3. Insert the Configuration Utility CD into the CD-ROM drive.

Figure 1-2. Inserting the Configuration Utility CD into the CD-ROM drive

of a PC

NOTE: The TaskSmart Configuration Utility CD automatically runs a wizard-style

interface that prompts you to enter the appropriate information.

4. The TaskSmart Configuration Utility CD automatically runs a

wizard-style interface. To run the interface manually, click Start

StartStart

Start, and

then Run

RunRun

Run on the Windows taskbar, and then type the following:

{CD ROM drive}:\setup.exe.

5. Click N2400 in the Compaq Network Attached Storage Server section.

6. Follow the instructions on the screen to input the correct information.

7. Verify that your information is correct when the Configuration Review

screen is displayed.

8. Click the diskette icon to save the network information to the

configuration data diskette.

9. The Configuration File Output Results screen is displayed when the

information is successfully saved to the diskette.

10. Click the Finish icon to exit the TaskSmart Configuration Utility.

11. Remove the configuration data diskette and the Configuration Utility

CD from the diskette and CD-ROM drives and store in a secure

location.

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Task 2: Remove the Front Bezel

Figure 1-3 illustrates removing the front bezel from the server:

1. Press the latches on both the left and right sides of the front bezel .

2. Pull the front bezel out, and then upward from the front panel .

3. Remove the STOP! sticker covering the power button on the front bezel.

2

1

Figure 1-3. Removing the front bezel

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Task 3: Insert the Configuration Data

Diskette into the Server

Remove the STOP! sticker covering the power button on the front of the

server. Insert the configuration data diskette into the diskette drive of the

server, as shown in Figure 1-4.

Figure 1-4. Inserting the configuration data diskette into the diskette drive of

the appliance

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Compaq N2400 - TaskSmart - 1 GB RAM Administration Manual

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