Avaya 6 User manual

Category
IP phones
Type
User manual
15-601063 Issue 22e - (16 May 2010)
Voicemail Pro Installation and
Maintenance
IP Office Release 6
Voicemail Pro Installation and Maintenance Page 2
15-601063 Issue 22e (16 May 2010)IP Office Release 6
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Voicemail Pro Installation and Maintenance Page 3
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Contents
Contents
Voicemail Pro1.
..................................................................... 111.1 What is New in 6.0
..................................................................... 151.2 Supported Languages
..................................................................... 161.3 Number of Simultaneous Users
Installing Voicemail Pro2.
..................................................................... 182.1 General Installation Requirements
............................................................................ 192.1.1 PC Specification
............................................................................ 222.1.2 Voicemail Pro Licenses
............................................................................ 242.1.3 Network Requirements
............................................................................ 252.1.4 Disk Space Requirements
............................................................................ 252.1.5 Web Server Operation
............................................................................ 252.1.6 ContactStore Operation
............................................................................ 262.1.7 User and Group Mailboxes
..................................................................... 272.2 Server/Client Installation
............................................................................ 302.2.1 Modifying the Installed Components
............................................................................ 312.2.2 Web Campaigns Installation
............................................................................ 322.2.3 The Voicemail Pro Services
..................................................................... 342.3 Upgrading Voicemail Pro
............................................................................ 342.3.1 Upgrade from below version 3.2
............................................................................ 352.3.2 Upgrade from Version 3.2+
............................................................................ 362.3.3 Upgrade to Voicemail Pro
..................................................................... 372.4 UMS Web Services
............................................................................ 382.4.1 IMAP Installation
............................................................................ 412.4.2 Web Voicemail Installation
............................................................................ 472.4.3 Exchange 2007 Installation
..................................................................... 522.5 Centralized Voicemail Pro
............................................................................ 532.5.1 Centralized Voicemail
............................................................................ 542.5.2 Fallback IP Office Control
............................................................................ 552.5.3 Backup Voicemail Server Operation
............................................................................ 562.5.4 Distributed Voicemail Servers
............................................................................ 582.5.5 Combined Options
............................................................................ 602.5.6 Installation Notes
..................................................................... 642.6 Voicemail Email
............................................................................ 642.6.1 SMTP Setup
............................................................................ 692.6.2 MAPI Setup
............................................................................ 782.6.3 Voicemail Email Operation
..................................................................... 812.7 Text to Speech (TTS) Installation
............................................................................ 822.7.1 Installing Generic Text to Speech
............................................................................ 822.7.2 Installing Avaya Text to Speech
............................................................................ 822.7.3 Using the Speak Text Action
............................................................................ 832.7.4 Text to Speech SAPI Controls
............................................................................ 862.7.5 Setting Up Text To Speech to Read Email
..................................................................... 872.8 IP Office Configuration
............................................................................ 882.8.1 System Settings
............................................................................ 902.8.2 User Voicemail Settings
............................................................................ 932.8.3 User Source Numbers
............................................................................ 942.8.4 Hunt Group Settings
............................................................................ 962.8.5 Voicemail Channel Reservations
..................................................................... 982.9 Voicemail Pro Preferences
............................................................................ 992.9.1 System Preferences
............................................................................ 1092.9.2 Control Panel Options
..................................................................... 1132.10 Troubleshooting
............................................................................ 1132.10.1 Checking the Voicemail Pro Service
............................................................................ 1152.10.2 Voicemail Pro User Log
............................................................................ 1162.10.3 Tracing in Debug
............................................................................ 1172.10.4 The Voicemail Console
Using the Voicemail Pro Client3.
..................................................................... 1203.1 Logging in to the Voicemail Pro Server
..................................................................... 1203.2 Continue Offline Message Window
..................................................................... 1213.3 The Main Voicemail Pro Window
..................................................................... 1223.4 Saving Changes and Making them Live
..................................................................... 1223.5 Logging Out
..................................................................... 1223.6 Voicemail Shutdown or Suspend
..................................................................... 1243.7 Closing Down
..................................................................... 1253.8 Changing Between Offline and Online Mode
..................................................................... 1263.9 Administrator Accounts
..................................................................... 1283.10 Confirm Call Flow Download Window
..................................................................... 1283.11 Using the Navigation and Details Panes
............................................................................ 1303.11.1 Users / Groups
............................................................................ 1363.11.2 Voicemail Pro Administrators
............................................................................ 1373.11.3 Server Queues
............................................................................ 1423.11.4 Distributed Voicemails
..................................................................... 1433.12 Toolbar Icons
..................................................................... 1443.13 Importing and Exporting
..................................................................... 1453.14 Backup and Restore Settings
............................................................................ 1463.14.1 Backup Configuration
............................................................................ 1473.14.2 Doing a Manual Backup
............................................................................ 1483.14.3 Restoring a Previous Backup
..................................................................... 1493.15 Including Other Files
..................................................................... 1503.16 Start Points
............................................................................ 1523.16.1 Default Start Points
............................................................................ 1533.16.2 Using Start Points
............................................................................ 1543.16.3 Viewing Call Flows as Text
..................................................................... 1553.17 User Variables
..................................................................... 1573.18 Call Variables
..................................................................... 1593.19 Creating Modules
............................................................................ 1593.19.1 Running a Module
..................................................................... 1603.20 The Conditions Editor
............................................................................ 1613.20.1 Using the Condition Editor
............................................................................ 1633.20.2 Calendar
............................................................................ 1643.20.3 Week Planner
............................................................................ 1653.20.4 Condition
............................................................................ 1663.20.5 Compare
..................................................................... 1663.21 About
Voicemail Pro Actions4.
..................................................................... 1714.1 Connections
..................................................................... 1724.2 Available Actions
..................................................................... 1764.3 Standard Action Tabs
............................................................................ 1764.3.1 General
............................................................................ 1774.3.2 Entry Prompts
............................................................................ 1814.3.3 Specific
............................................................................ 1824.3.4 Reporting
............................................................................ 1834.3.5 Results
..................................................................... 1844.4 Basic Actions
............................................................................ 1844.4.1 Generic
............................................................................ 1984.4.2 Speak Text
............................................................................ 2004.4.3 Menu
............................................................................ 2024.4.4 Goto
............................................................................ 2034.4.5 Disconnect
............................................................................ 2034.4.6 Home
............................................................................ 2034.4.7 Module Return
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..................................................................... 2044.5 Mailbox Actions
............................................................................ 2054.5.1 Get Mail
............................................................................ 2074.5.2 Leave Mail
............................................................................ 2084.5.3 Listen
............................................................................ 2094.5.4 Voice Question
............................................................................ 2104.5.5 Campaign
..................................................................... 2114.6 Configuration Actions
............................................................................ 2114.6.1 Edit Play List
............................................................................ 2124.6.2 Record Name
............................................................................ 2134.6.3 Personal Options Menu
............................................................................ 2154.6.4 Select System Prompt Language
..................................................................... 2164.7 Telephony Actions
............................................................................ 2174.7.1 Variable Routing
............................................................................ 2194.7.2 Route Incoming Call
............................................................................ 2204.7.3 Route by Call Status
............................................................................ 2214.7.4 Transfer
............................................................................ 2234.7.5 Whisper
............................................................................ 2254.7.6 Call List
............................................................................ 2264.7.7 Dial by Name
............................................................................ 2284.7.8 Conferencing Center
............................................................................ 2294.7.9 Assisted Transfer
............................................................................ 2314.7.10 Alphanumeric
..................................................................... 2334.8 Miscellaneous Actions
............................................................................ 2344.8.1 eMail
............................................................................ 2354.8.2 Open Door
............................................................................ 2364.8.3 Alarm Set
............................................................................ 2384.8.4 Clock
............................................................................ 2394.8.5 Post Dial
............................................................................ 2404.8.6 VB Script
............................................................................ 2424.8.7 Remote Call Flow
..................................................................... 2434.9 Condition Actions
............................................................................ 2434.9.1 Test Condition
............................................................................ 2444.9.2 Set User Variable
............................................................................ 2454.9.3 Test User Variable
............................................................................ 2464.9.4 Test Variable
............................................................................ 2484.9.5 Decrement and Test Counter
............................................................................ 2494.9.6 Increment and Test Counter
..................................................................... 2504.10 Database Actions
............................................................................ 2504.10.1 Database Open
............................................................................ 2514.10.2 Database Execute
............................................................................ 2524.10.3 Database Get Data
............................................................................ 2534.10.4 Database Close
..................................................................... 2544.11 Queue Actions
............................................................................ 2554.11.1 Queue ETA
............................................................................ 2564.11.2 Queue Position
Administration5.
..................................................................... 2605.1 Routing Calls to Voicemail
............................................................................ 2615.1.1 Routing Calls to Voicemail
............................................................................ 2615.1.2 Forward Unconditional to Voicemail
............................................................................ 2615.1.3 Transferring Calls to Voicemail
............................................................................ 2625.1.4 Using Short Codes to Access Voicemail
............................................................................ 2635.1.5 Using VM: to Access Voicemail
............................................................................ 2645.1.6 Voicemail Telephone Numbers
............................................................................ 2655.1.7 Example Call Flow
..................................................................... 2675.2 User Voicemail Access
............................................................................ 2685.2.1 Giving Users Button Access
............................................................................ 2695.2.2 Giving Users Access from Any Extension
............................................................................ 270
5.2.3 Giving Users Access from an External
Location
............................................................................ 2705.2.4 Creating a Trusted Location
..................................................................... 2715.3 Hunt Group Voicemail
............................................................................ 2725.3.1 Configuring Message Waiting Indication
............................................................................ 2735.3.2 Configuring Group Broadcast
............................................................................ 2745.3.3 Using a Short Code to Collect Voicemail
............................................................................ 2755.3.4 Out of Hours Operation
............................................................................ 2765.3.5 Configuring Announcements
............................................................................ 2785.3.6 Customizing Announcements
............................................................................ 2795.3.7 Hunt Group Queuing
............................................................................ 2805.3.8 Customizing a Hunt Group Call Flow
..................................................................... 2825.4 Recording Calls
............................................................................ 2835.4.1 Call Recording Warning
............................................................................ 2845.4.2 Changing the Recording Time
............................................................................ 2845.4.3 Voice Recording Library (VRL)
............................................................................ 2855.4.4 Manual Call Recording
............................................................................ 2895.4.5 Automatic Call Recording
..................................................................... 2955.5 Announcements
............................................................................ 2955.5.1 Mandatory Announcement Example
............................................................................ 2965.5.2 Personal Announcements
..................................................................... 2975.6 Support for Callers with Impaired Hearing
............................................................................ 2985.6.1 Installing Voicemail Pro TTY Prompts
............................................................................ 2985.6.2 Changing User Locale
............................................................................ 298
5.6.3 Advice for Mailbox Owners Using a TTY
Device
............................................................................ 299
5.6.4 Changing the Language Setting for a TTY
Device
..................................................................... 3015.7 Changing Language
............................................................................ 3025.7.1 Supported Languages
............................................................................ 3035.7.2 Changing the Language of System Prompts
............................................................................ 3045.7.3 Changing the Language of Custom Prompts
..................................................................... 3055.8 Mobile Twinning
............................................................................ 3065.8.1 Example Call Flow
..................................................................... 3095.9 Remote Voicemail Notification
............................................................................ 3105.9.1 Callback
............................................................................ 3125.9.2 Outcalling
..................................................................... 3165.10 Automatic Message Deletion
..................................................................... 3175.11 Using Voicemail to Give Error Messages
..................................................................... 3185.12 Mailbox Management
............................................................................ 3205.12.1 Disabling a Mailbox
............................................................................ 3215.12.2 Clearing a Mailbox
............................................................................ 3225.12.3 Outcalling Settings
............................................................................ 3245.12.4 Personal Distribution Lists
Mailbox Access Controls6.
..................................................................... 3296.1 General Controls
..................................................................... 3306.2 Intuity Mode
..................................................................... 3316.3 IP Office Mode
..................................................................... 3326.4 Phone Manager
..................................................................... 3346.5 Visual Voice
..................................................................... 3366.6 UMS Web Voicemail
..................................................................... 3396.7 UMS IMAP
..................................................................... 3406.8 UMS Exchange 2007
Voicemail Pro Examples7.
..................................................................... 3427.1 Using VB Script
............................................................................ 3447.1.1 VBScript Properties
............................................................................ 3507.1.2 VBScript Methods
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Contents
..................................................................... 3657.2 Database Connection
............................................................................ 3667.2.1 Example Database Scenario
..................................................................... 3747.3 Dial by Name
............................................................................ 3757.3.1 Example Call Flow
............................................................................ 3767.3.2 Adding a Record Name Module
............................................................................ 3777.3.3 Using the Name Table
............................................................................ 3777.3.4 Changing Full Names
..................................................................... 3787.4 Campaigns
............................................................................ 3797.4.1 Managing Campaigns
............................................................................ 3837.4.2 Accessing Campaign Results
..................................................................... 3887.5 Fax Server Configuration
............................................................................ 3897.5.1 Fax Server Configuration
............................................................................ 390
7.5.2 Setting the VoiceMail Pro System Fax
Number
............................................................................ 3927.5.3 Setting up Fax Forwarding
............................................................................ 3927.5.4 Setting Up a User Defined Fax Number
............................................................................ 3937.5.5 Routing Fax Calls Using a Menu Action
............................................................................ 394
7.5.6 Configuring an Analog Extension Number for
Fax Use
............................................................................ 3957.5.7 Castelle Fax Server
Appendix8.
..................................................................... 3988.1 What Was New in 5.0
..................................................................... 4018.2 What Was New in 4.2
..................................................................... 4028.3 What Was New in 4.1
..................................................................... 4038.4 What Was New in 4.0
..................................................................... 4048.5 Prompts
............................................................................ 4048.5.1 US English Intuity Prompts
............................................................................ 4188.5.2 English Non-Intuity Prompts
..................................................................... 4248.6 Installing VoiceMail Pro as an ACM Gateway
..................................................................... 4268.7 Installing Networked Messaging (VPNM)
............................................................................ 4278.7.1 Requirements for VPNM
............................................................................ 4288.7.2 Installing VoiceMail Pro with VPNM Support
............................................................................ 4318.7.3 Configuring VPNM Preferences
............................................................................ 4348.7.4 Testing a VPNM Setup
...............................................................................437Index
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Voicemail Pro
Chapter 1.
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15-601063 Issue 22e (16 May 2010)IP Office Release 6
Voicemail Pro:
1. Voicemail Pro
The diagram illustrates a Voicemail Pro system with some of the setup options. Full details on the installation options
available are covered in the Installing Voicemail Pro section.
· IP Office Control Unit
The IP Office Voicemail Pro licenses are entered into the configuration of the IP Office system. The licenses are
required to activate Voicemail Pro features. An unlicensed Voicemail Pro service will run for two hours to allow
demonstration and testing. License keys are issued against and validated against the unique serial number of the
feature key dongle used by the IP Office. For USB and parallel port feature key dongles, the dongle must be
installed on a PC running the IP Office Feature Key Server application.
· Voicemail Pro Server
The Voicemail Pro Service is installed on the Voicemail Pro server PC. This becomes the PC where messages and
other data are stored for the mailboxes and services provided by Voicemail Pro.
· Voicemail Pro Client
The Voicemail Pro Client is used to manage and configure the Voicemail Pro service. It is typically installed on the
Voicemail Pro server but can also be installed separately on another computer to allow remote access to the server.
Only one client can connect to the server at any time.
· Telephone Extension
For internal extensions, the voicemail server provides message waiting indication. This is done automatically for the
phone users own mailbox. However the user can be configured to also receive message waiting indication for other
mailboxes.
· User's PC
In addition to accessing mailbox voicemail messages through the phone, there are a range of method for accessing
messages from a users computer. This can be by web browser, IMAP email account, Exchange 2007 email account
and various other options. The IP Office one-X Portal for IP Office and IP Office Phone Manager applications can also
be used.
· Email Server
Using an email server, Voicemail Pro can provide a number of services. This includes send messages alerts or copies
of messages. For Exchange 2007 email servers, the email server can be used as the message store with users
accessing their messages using Outlook 2007.
· ContactStore Server
In addition to taking voicemail messages, the Voicemail Pro can be used for automatic and manual call recording.
These recordings are normally stored in the voicemail servers mailboxes. ContactStore is an additional licensed
application to which recordings can be transferred for long term storage. ContactStore supports archiving to DVD,
access by web browser and searching based on call details.
Voicemail Pro is supplied the IP Office User and Admin Applications DVD. Voicemail Pro ScanSoft TTS is supplied as a
separate 2 DVD set.
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Voicemail Pro Installation and Maintenance Page 11
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Voicemail Pro:
1.1 What is New in 6.0
The following is a summary of the new features in the IP Office Voicemail Pro 6.0 release. For details of previous releases
refer to the Appendix . Voicemail Pro 6.0 is supported with systems running IP Office Release 6. That includes IP406
V2, IP412, IP500 and IP500 V2 systems.
Licensing Changes
The changes to IP Office license packages sold by Avaya for IP Office Release 5 are now matched by the license used
within the IP Office systems for IP Office Release 6. Amongst those changes, the following affect Voicemail Pro.
· Preferred Edition (Voicemail Pro) License
This license enables support for Voicemail Pro as the IP Office's voicemail server with 4 voicemail ports. The
Preferred Edition license allows the voicemail server to provide the services listed below. Additional license can be
added for additional voicemail features, these are detailed separately. This license was previously called Voicemail
Pro (4 ports).
· Mailboxes for all users and hunt groups.
· Announcements for users and hunt groups.
· Customizable call flows.
· Call recording to mailboxes.
· Campaigns.
· TTS email reading for users licensed for Mobile
User or Power User profiles.
· Advanced Edition License
This license enables the additional features listed below. A Preferred Edition license is a pre-requisite for this
license.
· Support for Customer Call Reporter.
· Voicemail Pro database interaction (IVR).
· Voicemail Pro call flow generic TTS (8 ports).
[1]
· Voicemail Pro Visual Basic Scripting.
· Voicemail Pro call recording to ContactStore.
[2]
· User Profile Licenses and User Profiles
Within IP Office Release 6, users have a Profile setting. The options for this setting, other than Basic User, are
controlled by the available user profile licenses in the IP Office systems configuration. The selected profiles controls
which additional services can be configured for the user. The additional voicemail services affected by this are TTS
email reading and UMS services.
· UMS services can only be used by users set as Teleworker User or Power User.
· TTS email reading can only be used by users set as Mobile User or Power User.
· TTS Licensing
The licensing of TTS for use in call flows and for email reading has been separated.
· TTS for email reading is no longer enabled by the VMPro TTS (Generic) or VMPro TTS (ScanSoft) licenses.
Instead it is enabled by the Preferred Edition license detailed above. This uses the generic TTS speech
engines. Access to email reading for individual users is licensed by the user profile licenses described above.
· TTS for use in call flows is still licensed by the VMPro TTS (Generic) or VMPro TTS (ScanSoft) licenses. In
addition the Advanced Edition license detailed above also enables 8 ports for generic TTS.
IP Office Configuration Changes
In addition to the changes for centralized voicemail configuration (see below) and licensing (see above), the following
additional changes have been made for voicemail operation in IP Office Release 6 system configurations:
· Voicemail SIP URI Settings
SIP URI values (Name, Display Name, Contact and Anonymous) are available for voicemail on systems with SIP or
SCN connections. These values can be used when voicemail makes calls using SIP trunks or to SIP extension
devices.
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Centralized Voicemail
In addition to the support for IP Office control fallback added in IP Office Release 5, the following additional options are
now supported within a Small Community Network using IP Office Release 6 and Voicemail Pro 6.0:
· Backup Voicemail Server
An additional Voicemail Pro server can be installed. The address of this server is entered in the configuration of the
central IP Office. During normal operation; messages, call flows and other settings on the backup voicemail server
are synchronized with those on the central voicemail server. If the central voicemail server becomes unavailable,
the central IP Office will switch to using the backup voicemail server for voicemail services. When the central
voicemail server is restored, the central IP Office will switch back to using it for voicemail services and any new
messages on the backup server are synchronized with it. The backup voicemail server operates using the existing
voicemail licenses held by the central IP Office for normal operation.
· Distributed Voicemail Servers
Multiple Voicemail Pro servers can be installed within a Small Community Network. These are referred to as
distributed voicemail servers. Within the configuration of the IP Offices in the network (other than the central IP
Office and its fallback if any), you can specify that the IP Office uses a particular distributed voicemail server for its
voicemail services. This requires the IP Office to have licenses for voicemail operation and the voicemail features it
requires. Multiple distributed servers can be supported and several IP Offices can share the same distributed server,
each using their own license set. The distributed server is used for all services apart from message collection and
message waiting indication, those services are still performed by the central voicemail server. Messages recording
is done by the distributed servers with the messages then being forwarded to the central voicemail server.
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Voicemail Pro: What is New in 6.0
Voicemail Operation Features
· Alarm Action Enhancements
The alarms provided by the voicemail server using the Alarm Set action and the Alarms queue panel have
been enhanced to allow alarm repetition and to require an dialed response to clear an alarm in order to prevent it
repeating.
· Alarm Duration and Retries
The ring duration for an unanswered alarm call can be adjusted. In addition, a number of retries and the
interval between retries can be specified for an unanswered alarm.
· Alarm Clearing
Normally the alarm and any repeats are cleared once the alarm call is answered. For Voicemail Pro 6.0, a
cancel code of up to 4 digits can be specified and must be dialed to stop the alarm from using any further
retries.
· Alarms Administrator
A new type of client account has been added. The Basic account user can only edit alarm settings shown in
the Alarms queue panel.
· Administration of Mailbox User Settings for Outcalling and Personal Distribution Lists
User mailbox settings such as outcalling settings and personal distribution lists can be accessed and edited through
the Voicemail Pro client.
· TTS Prompt Generation
On voicemail servers licensed for text to speech (TTS), the prompts used for call flow actions can be generated
using TTS. The text entered in the action's Description field is used as the script for the recording.
· Voicemail Configuration Backup and Restore
The Voicemail Pro client can be used to configure daily, weekly and monthly automatic backups or to run an
immediate manual backup. Each backup type can be individual configured for the types of files and settings it
should include including messages. The client can also be used to restore the files from a previous backup.
· Get Mail Action - Advanced Personal Options
For systems running in Intuity mode, a Get Mail action can be used in call flows to provide the user with access to
a range of mailbox control actions. These actions become part of the mailbox telephone user interface. The options
that become available are:
· Voicemail on/off.
· Voicemail email mode.
· DND on/off.
· Follow Me.
· Forwarding.
· Edit Voicemail.
· Edit Callback Number.
· Edit Mobile Twinning.
· Personal Options Menu Action
The Play Configuration Menu action has been replaced by the Personal Options Menu action. This action can operate
in one of two modes. The legacy mode
· Generic Action - Set Interdigit Delay
The delay that the voicemail server allows between the dialing of digits in numbers (by default 5 seconds) can be
adjusted for a call flow using a Generic action.
· Recording Auto Deletion
System wide automatic deletion delays can now be specified for new and old recordings. These are separate
settings from those used for new and old messages. In addition the playback order for recordings (first in-first out
or last in-first out) can also be specified.
· Voicemail Server Shut Down and Suspend Controls
The Voicemail Pro client can be used to shut down or suspend voicemail server operation. In either mode, voicemail
is treated as no longer available by the IP Office. Suspend mode can be canceled using the Voicemail Pro client,
after which normal voicemail server operation is resumed. Shut down mode can only be canceled by restarting the
voicemail service or the server PC. The shut down and suspend processes are polite processes, allowing existing
calls to be completed while stopping new calls. However if required the shut down process can be turned from a
polite shut down to an immediate shut down.
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Voicemail Pro Installation and Maintenance Page 15
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Voicemail Pro: What is New in 6.0
1.2 Supported Languages
By default the prompts installed match the installer language selection plus English. If other languages are required they
need to be selected by doing a custom installation. The installable Voicemail Pro prompts are listed in the table below. The
availability of a language in voicemail does not necessarily indicate support for IP Office in a country that uses that
language.
Language
WAV
Folder
Fallback Selection
TTS 5.0
Brazilian Portuguese
ptb
> pt > en.
Chinese (Cantonese)
zzh
> en > enu.
Chinese (Madarin)
ch
> en > enu.
Danish
da
> en.
Dutch
nl
> en.
English UK
en
en.
English US
enu
> en.
Finnish
fi
> en.
French
fr
> frc > en.
French Canadian
frc
> fr > enu > en.
German
de
> en.
Greek
el
> en.
Hungarian
hu
> en.
Italian
it
> en.
Korean:
ko
> en.
Latin Spanish
eso
> es > enu > en.
Norwegian
no
> en.
Polish
pl
> en.
Portuguese
pt
> ptb > en.
Russian
ru
> en.
Spanish
es
> eso > en.
Swedish
sv
> en.
When the IP Office routes a call to the voicemail server it indicates the locale for which matching prompts should be
provided if available. Within the IP Office configuration, a locale is always set for the system. However differing locales can
be set for each user, incoming call route and for short codes in addition to the default system locale.
The locale sent to the voicemail server by the IP Office is determined as follows:
Locale Source
Short Code Locale
System Locale
Incoming Call Route Locale
User Locale
If the prompts matching the IP Office locale are not available, the voicemail server will provide prompts from a fallback
language if available. The table of languages above lists the order of fallback selection.
If required, the language provided by a voicemail call flow can be changed using a Select System Prompt
Language action.
TTY Teletype Prompts
TTY (Teletype (Textphone)) is included in the list of installable languages. TTY is a text-based system that is used to
provide services to users with impaired hearing. See Support for Callers with Impaired Hearing .
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15-601063 Issue 22e (16 May 2010)IP Office Release 6
1.3 Number of Simultaneous Users
All connections between the voicemail server and the IP Office are via the LAN using data channels. The maximum number
of data channels that can be used for voicemail operation at any moment are shown below.
IP Office
Maximum for
Voicemail Pro
IP406 V2
20
IP412
30
IP500
40
IP500 V2
40
The actual number of simultaneous users is determined by the licenses for Voicemail Pro added to the IP Office
configuration. Note also that some specific functions can have voicemail channels reserved for their use or may have
channel restrictions.
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15-601063 Issue 22e (16 May 2010)IP Office Release 6
Installing Voicemail Pro
Chapter 2.
Voicemail Pro Installation and Maintenance Page 18
15-601063 Issue 22e (16 May 2010)IP Office Release 6
2. Installing Voicemail Pro
Voicemail Pro 6.0 can be installed with the following IP Office systems running IP Office Release 6 software:
· IP406 V2.
· IP412.
· IP Office 500.
· IP Office 500 V2.
2.1 General Installation Requirements
Here is a list of general requirements for all types of voicemail installation.
· A PC with IP Office Manager and Microsoft .NET Framework versions 2.0 installed on it. If .NET 2.0 is not detected,
you will be prompted to install it before the Voicemail Pro installation proceeds.
· An IP Office Feature Key and if necessary (ie. for parallel and USB feature keys) a PC running the IP Office Feature
Key Server application. Refer to the IP Office Installation Manual for details.
· Licenses based on the serial number of the IP Office Feature Key. This should include:
· A license for Voicemail Pro and any additional voicemail ports is required. If Voicemail Pro Server is installed
without a license it will run for 2 hours and then shut down.
· Licenses for any other Voicemail Pro components being installed, see Voicemail Pro Licenses .
· IP Office Applications DVD.
Tips
· Before you start to install Voicemail Pro it is advisable to check that the PC that you are using can connect to the IP
Office unit and that you can load and save a configuration file using IP Office Manager.
· Switch off any PC and hard disk sleep, power down, suspend, hibernation modes.
· The Voicemail Pro software needs to be installed using an account with full administrator rights on the PC. The service
subsequently runs under that account. We recommend that a specific account is created for this purpose and set so that
its password does not expire.
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Voicemail Pro Installation and Maintenance Page 19
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Installing Voicemail Pro: General Installation Requirements
2.1.1 PC Specification
The PC specifications given below are the minimum required. To avoid having to replace the server when upgrading we
recommend that at least a Pentium 4 2.8GHz or higher is used wherever possible.
This application requires various licenses entered into the IP Office configuration to control the features it offers and the
number of simultaneous connections , up to 40 on IP Office 5.0+ IP500 control units. The operation of Voicemail Pro
can be customized to provide special services.
The Voicemail Pro software can be installed as separate Voicemail Pro client and server parts. This allows the remote
administration of the Voicemail Pro server from a PC with just the Voicemail Pro client installed. A copy of the client is
automatically installed locally with the Voicemail Pro server.
Source
DVD
IP Office 6.0 Applications DVD (700480569)
Languages
See Supported Languages .
IP500
IP Office Standard Edition
[1]
, IP Office Professional Edition.
License
See below.
1.
For pre-IP Office 5.0 IP500 systems, an IP500 Upgrade Standard to Professional licenses is required to support
Voicemail Pro.
The Voicemail Pro server part of the software consists of several components in addition to the core server software, these
are:
· Campaigns
The Voicemail Pro can be configured to run a campaign. This consists of a series of questions for which the
Voicemail Pro records the callers answer or key presses. The resulting recordings can then be played back by users.
The web aspect of campaigns allows user to perform this playback and processing of campaign recordings via their
web browser. This requires an IIS web server to be run on the same PC as the Voicemail Pro software.
· Text to Speech (TTS)
Through adding additional licenses, the Voicemail Pro is able to use the TTS functions of Windows to speak text and
numbers to callers in addition to recording prompts. This is intended mainly for scenarios where the Voicemail Pro is
obtaining text and number values from a customer database.
· UMS Web Voicemail
UMS allows users to access their voicemail mailbox using either an IMAP compatible email program or through their
web browser. UMS Web Voicemail requires the Voicemail Pro service to be installed on a server PC that has IIS
already present. It also installs PHP if not detected as already present.
· Installation on Windows Server Operating Systems
On many Windows server PC's, while the Windows Audio components are present by default they are not always
enabled. If this is the case the playback of voice prompts may be 'choppy' and the TTS (if installed) will not work.
However, enabling Windows Audio does not require the server PC to have a sound card installed.
1.
Ensure that you have full administrator rights for the PC. This process will also require the PC to be restated.
2.
In the Windows Control Panel select Sounds and Audio Devices.
3.
If Windows Audio has not been enabled, select the Enable Windows Audio check-box.
Notes:
1.
Use of the Large Fonts setting is not supported. Use of this option may cause options on some screens to become
inaccessible.
2.
A 100Mbps network card is strongly recommended.
3.
Free disk space requirements are also subject to the message storage required.
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Voicemail Pro Installation and Maintenance Page 20
15-601063 Issue 22e (16 May 2010)IP Office Release 6
Basic Voicemail Pro
Minimum PC Requirements
RAM
256MB
Hard Disk Free Space
2GB*
Processor:
- Pentium
P4 1.4GHz
- Celeron
Any 1.7GHz
- AMD
Any 1.4GHz.
*Also allow 1MB per minute for message and prompt storage.
Operating System Support
Server OS:
2000 Server
2003 Server
2008 Server
Client OS:
Windows 7
XP Professional
Vista Business/Enterprise
Vista Ultimate
Voicemail Pro plus UMS Web Voicemail and/or Campaigns
Minimum PC Requirements
RAM
512MB
Hard Disk Free Space
2GB*
Processor:
- Pentium
P4 2.8GHz
- Celeron
Not tested.
- AMD
Athlon XP 3000+, Athlon 64
*Also allow 1MB per minute for message and prompt storage.
Operating System Support
Server OS:
2000 Server
2003 Server
2008 Server
Client OS:
Windows 7
XP Professional
Vista Business/Enterprise
Vista Ultimate
· Both Web Campaigns and UMS Web Voicemail require the IIS web server on the voicemail server PC to be enabled.
· Windows 2008 Server IIS does not support legacy IIS applications such as Campaigns by default. This is rectified
by reinstalling IIS from the Windows installation disk, and selecting Legacy IIS support.
· UMS Web Voicemail will install PHP is not detected as already installed.
Voicemail Pro plus IVR and or TTS
Minimum PC Requirements: Basic Voicemail Pro
RAM
512MB
Hard Disk Free Space
20GB*
Processor:
- Pentium
P4 2.8GHz
- Celeron
Not tested.
- AMD
Athlon XP 3000+, Athlon 64
Also allow 1MB per minute for message and prompt storage.
Operating System Support
Server OS:
2000 Server
2003 Server
2008 Server
Client OS:
Windows 7
XP Professional
Vista Business/Enterprise
Vista Ultimate
· If the database being queried is located on the VM Pro server the query speed of the database will be affected by
the amount of memory available. Please take into account the memory requirements of the database being queried.
Voicemail Pro and IP Office Customer Call Reporter
Voicemail Pro and IP Office Customer Call Reporter can be run on the same server up to a maximum of 16 Voicemail Pro
ports. Supported on a Dual Core CPU of 2.4Ghz and higher. The separate requirements of Voicemail Pro and Customer Call
Reporter must be met.
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Avaya 6 User manual

Category
IP phones
Type
User manual

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