Cambridge SoundWorks 18-602788EN-GB User manual

Avaya one-X™ Mobile

User Guide for iPhone

18-602788EN-GB

Issue 1

February 2008

Notice

While reasonable efforts were made to ensure that the information in this

document was complete and accurate at the time of printing, Avaya Inc. can

assume no liability for any errors. Changes and corrections to the information

in this document may be incorporated in future releases.

For full support information, please see the complete document,

Avaya Support Notices for Software Documentation, document number

03-600758.

To locate this document on our Web site, simply go to

http://www.avaya.com/support

and search for the document number in

the search box.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to

the original published version of this documentation unless such modifications,

additions, or deletions were performed by Avaya. Customer and/or End User

agree to indemnify and hold harmless Avaya, Avaya's agents, servants and

employees against all claims, lawsuits, demands and judgments arising out of,

or in connection with, subsequent modifications, additions or deletions to this

documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web

sites referenced elsewhere within this documentation, and Avaya does not

necessarily endorse the products, services, or information described or offered

within them. We cannot guarantee that these links will work all of the time and

we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales

agreement to establish the terms of the limited warranty. In addition, Avaya’s

standard warranty language, as well as information regarding support for this

product, while under warranty, is available through the following Web site:

http://www.avaya.com/support

.

Copyright

Except where expressly stated otherwise, the Product is protected by copyright

and other laws respecting proprietary rights. Unauthorised reproduction,

transfer, and or use can be a criminal, as well as a civil, offence under the

applicable law.

Avaya support

Avaya provides a telephone number for you to use to report problems or to ask

questions about your product. The support telephone number

is 1-800-242-2121 in the United States. For additional support telephone

numbers, see the Avaya Web site: http://www.avaya.com/support

.

Avaya one-X™ Mobile User Guide for iPhone February 2008 3

Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Set up your account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Log in for first-time use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Create a bookmark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

About Avaya one-X Mobile Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Access the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

About the Avaya one-X Mobile Home screen . . . . . . . . . . . . . . . . . . . . . 13

Making Calls Using the Call Back Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Overview of the Avaya one-X Mobile Call Back Feature . . . . . . . . . . . . . . . . . 16

Make a call from the Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Make a call from your New Voicemail inbox . . . . . . . . . . . . . . . . . . . . . . . . 17

Make a call from the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Make a call from your Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Make a call from the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . 19

Make a call from a Quick Entry number . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Switch from your iPhone to your office phone . . . . . . . . . . . . . . . . . . . . . . 21

Switch from your office phone to your iPhone . . . . . . . . . . . . . . . . . . . . . . 22

Managing Incoming Calls Using the Send Calls Feature . . . . . . . . . . . . . . . . . . . 23

About Send Calls Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Select the phones to which calls are routed. . . . . . . . . . . . . . . . . . . . . . . . 24

Set a Quick Entry number to which calls are routed . . . . . . . . . . . . . . . . . . . 25

Send all calls to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Route calls as defined by Automatic by Schedule . . . . . . . . . . . . . . . . . . . . 26

Listening to Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Listen to a new voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Listen to a saved voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Save a voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Delete a voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Save a contact to your Phonebook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Send an e-mail to a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Contents

4 Avaya one-X™ Mobile User Guide for iPhone February 2008

Using the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

View the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Delete a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Save a contact to your Phonebook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Managing voicemail from the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Listen to a voicemail message from the Call Log . . . . . . . . . . . . . . . . . . . 33

Save a voicemail message from the Call Log . . . . . . . . . . . . . . . . . . . . . 34

Delete a voicemail message from the Call Log . . . . . . . . . . . . . . . . . . . . 34

Using the Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

View your Phonebook contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Search your Phonebook for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Add a Phonebook contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Delete a Phonebook contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Edit a Phonebook contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Change VIP status of a Phonebook contact . . . . . . . . . . . . . . . . . . . . . . . . 40

Send an e-mail to a Phonebook contact . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Change the Block setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Search Corporate Directory for contact . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Save a Directory contact to your Phonebook . . . . . . . . . . . . . . . . . . . . . . . 43

Changing the Avaya one-X Mobile Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Change the Corporate Voicemail extension . . . . . . . . . . . . . . . . . . . . . . . . 45

Change the Voicemail Notification setting. . . . . . . . . . . . . . . . . . . . . . . . . 46

Change the Call Back setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Change the Sort Order setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Change the Call Back Delay setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Avaya one-X™ Mobile User Guide for iPhone February 2008 5

Initial Setup

From your iPhone, you use the Safari web browser to access the Avaya one-X™ Mobile

application that resides on your corporate server. Before you can use the Avaya one-X Mobile

application, you must set up your account. This chapter provides the procedure to set up your

account and to log in to your corporate server the first time you open Avaya one-X Mobile on

your iPhone.

Prerequisites

Before you set up your Avaya one-X Mobile account, you must:

● Ensure your mobile phone service is enabled for data service. The Avaya one-X Mobile

client uses the carrier’s data channel to communicate information to and from the iPhone.

To protect yourself from unexpected data charges, also ensure that your data service plan

provides for unlimited data usage at a fixed rate. Also, when you are travelling, familiarise

yourself with the data roaming charges imposed by other mobile carriers.

● Know your mobile carrier, mobile device manufacturer (Apple) and model name (iPhone or

iTouch).

● Know the URL or IP address of the Avaya one-X Mobile server.

● Be familiar with the basic operation of your iPhone including opening the Safari web

browser, navigating to web pages and adding bookmarks.

Set up your account

Before you begin using Avaya one-X Mobile on your iPhone, you must log in to the Avaya one-X

Mobile Web site from your PC and set up your account. The procedures to log in to the Avaya

one-X Mobile Web site for the first time and set up your account are provided in this section.

You will need to know the following information in order to successfully set up your account:

● your corporation’s Avaya one-X Mobile Web site address or URL (for example,

oneXMobile.yourcompanyname.com/iPhone)

● your corporate computer username and password

● unique ID for your desk phone (required only for shared extensions; appears on your desk

phone screen)

Initial Setup

6 Avaya one-X™ Mobile User Guide for iPhone February 2008

● your Unity Connections username and password (required only if your corporate voicemail

system uses Unity Connections)

● your Avaya Modular Messaging mailbox password (required only if your corporate

voicemail system uses Avaya Modular Messaging)

● phone number of the mobile phone you want to use with Avaya one-X Mobile

● mobile phone carrier

● mobile phone manufacturer (Apple)

● mobile phone model (iPhone or iTouch)

To log in to the Avaya one-X Mobile Web site for the first time and set up your account:

1. Open the web browser on your PC.

2. Using http or https as advised by your system administrator, go to your corporate URL for

the Avaya one-X Mobile Server.

The Avaya one-X Mobile Web site login page appears.

3. In the Username field, enter your corporate computer username.

4. In the Password field, enter your corporate computer password.

5. Click the Log In button.

6. Enter the Modular Messaging password or Cisco PIN.

The End User Licence Agreement appears.

7. Read the licence agreement, and then click the Accept button.

8. Perform one or more of the following steps:

● If you have a shared phone extension, you are prompted to identify your desk phone.

Select the option that exactly matches the message on the screen of your desk phone,

and then click the OK button.

● If your corporate voicemail system uses Unity Connection, you are prompted for the

Unity Connection username and password. Enter the Unity Connection username and

password, and then click the OK button.

The Avaya one-X Mobile Setup page appears.

9. Enter your 10-digit mobile phone number, and then click the Next button.

10. Select your mobile carrier from the drop-down menu, and then click the Next button.

11. Select Apple from the manufacturer drop-down menu, and then click the Next button.

12. Select iPhone or iTouch from the mobile model drop-down menu, and then click the Next

button.

13. Select your operating system from the drop-down menu, and then click the Next button.

The Avaya one-X Mobile Web Home page appears. See the Avaya one-X™ Mobile Web

User Guide, document number 18-602150EN-GB, for more information.

Log in for first-time use

Avaya one-X™ Mobile User Guide for iPhone February 2008

7

Log in for first-time use

The first time you use the Avaya one-X Mobile application on your iPhone, you must log in with

your corporate computer username and password.

Note:

Note: Before you can log in to the Avaya one-X Mobile application on your iPhone, you

must set up your account on Avaya one-X Mobile Web. If you have not done so

already, see Set up your account

on page 5.

To log in for the first time:

1. Open the Safari web browser on your iPhone.

2. Tap the address field at the top of the screen, and enter the URL or IP address of your

corporation’s Avaya one-X Mobile server.

Note:

Note: See your system administrator for the URL for the Avaya one-X Mobile server.

3. Tap the Username field, and enter your corporate computer username.

4. Tap the Password field, and enter your corporate computer password.

5. Tap Done to dismiss the keyboard.

6. Tap LogIn.

The Avaya one-X Mobile Home screen appears, as shown on page 12.

7. Create a bookmark for this web page so you can quickly navigate to it the next time without

having to type the address. See Create a bookmark

on page 8.

Initial Setup

8 Avaya one-X™ Mobile User Guide for iPhone February 2008

Create a bookmark

You can create a bookmark or a web clip bookmark icon for the Avaya one-X Mobile web page

so you can quickly navigate to it the next time without having to type the address. The web clip

bookmark icon adds an Avaya one-X Mobile icon on the iPhone home screen.

To create a bookmark or a web clip bookmark icon:

1. Follow steps 1 to 6 in L

og in for first-time use on page 7.

The Avaya one-X Mobile Home screen appears.

2. Do one of the following:

● To create a bookmark in the web browser for this web page:

a. Tap + on the bottom navigation bar of the Safari browser window.

b. Tap Add Bookmark.

c. Tap Save.

● To create a web clip bookmark icon on the iPhone home screen for this web page:

a. Tap + on the bottom navigation bar of the Safari browser window.

b. Tap Add to Homescreen.

c. Tap Add.

Note:

Note: The + bookmark feature is only available on iPhones that are running Apple

system software version 1.1.3 or above.

Avaya one-X™ Mobile User Guide for iPhone February 2008 9

Getting Started

Avaya one-X Mobile equips your iPhone with access to your company’s phone system.

Regardless of your work location, you can receive and make calls to and from your office phone

number, review voicemail messages in any order, look up information in your company’s

corporate directory and even block calls from everyone but the people you want to hear from

most.

Avaya one-X Mobile includes Avaya one-X Mobile Web, a site hosted by your company’s

network that provides additional features to help you manage your work calls, availability and

voicemail messages. This user guide describes how to use Avaya one-X Mobile. For more

information about Avaya one-X Mobile Web, see About Avaya one-X Mobile Web

on page 11

and the Avaya one-X™ Mobile Web User Guide, document number 18-602150EN-GB.

Key Features

Avaya one-X Mobile provides the following key features:

● Visual Voicemail — Visual Voicemail provides many of the best features of e-mail to the

review and management of your office voicemail. Both the new and saved voicemail

inboxes show the current state of the messages left in your office voicemail account. You

can review in any order, listen to, save or delete voicemail messages in the Avaya one-X

Mobile application. You can save the caller’s phone number and mark them as a VIP in

your Phonebook. You can also send an e-mail from the new or saved voicemail inbox to a

contact who has left you a message. The voicemail in the Avaya one-X Mobile application

is a reflection of the voicemail on your office phone. Any change made to the office

voicemail is reflected in both the Avaya one-X Mobile application and in your office

voicemail. See Listening to V

oicemail on page 27 for more information.

● Corporate Directory, Phonebook and Block — You can wirelessly search your

Corporate Directory from your iPhone and add corporate contact information to your

Phonebook. In your Phonebook, you can designate key contacts—colleagues, clients,

friends or family members—as VIPs. When the Block feature on the Avaya one-X Mobile

Home screen is set to ON, VIPs ring through while all other callers are sent directly to your

office voicemail. When set to OFF, no calls are blocked. All calls, including those from

non-VIPs, ring through.See Using the Corporate Directory

on page 43 and Using the

Phonebook on page 37 for more information.

Getting Started

10 Avaya one-X™ Mobile User Guide for iPhone February 2008

● Send Calls — The Send Calls feature routes all calls coming into your work number to

one or more phones of your choice. With this feature, you need only one work phone

number—rather than a home number, office number and hotel number while on business

trips—to receive all your personal and business calls. When you are particularly busy, you

can choose to send all work calls directly to your office voicemail system. Voicemail

messages are left on your office voicemail system, not on the iPhone voicemail system.

The Send Calls feature can also route calls to different phones automatically according to

a schedule you define in Avaya one-X Mobile Web. See Managing Incoming Calls Using

the Send Calls Feature on page 23 for more information.

● Call Log — The Call Log shows detailed information about calls to and from your work

phone number, information that is especially useful if you bill directly for your time. From

the Call Log, you can also add contact information directly to your Phonebook for use with

the VIP and Block features, or directly initiate an Avaya one-X Mobile call to any caller or

number you have called. See Using the Call Log

on page 31 for more information.

● Call Back — The Avaya one-X Mobile Call Back feature allows you to place a call from

any phone through your office phone system. This feature provides the following

advantages:

-

Your caller ID is always your work phone number, regardless of the phone you are

calling from—such as your mobile, home, hotel room or client’s conference room

phones.

-

All calls placed using the Avaya one-X Mobile Call Back feature appear in your Call

Log, making tracking and billing easier.

-

You can use any phone and still benefit from special rate plans for calls made from

your office phone system.

See Making Calls

Using the Call Back Feature on page 15 for more information.

About Avaya one-X Mobile Web

Avaya one-X™ Mobile User Guide for iPhone February 2008

11

About Avaya one-X Mobile Web

Avaya one-X Mobile Web extends the features of Avaya one-X Mobile by taking advantage of

the larger computer screens and faster network connections available with laptop computers

and desktop computers. Changes you make to settings, voicemail messages, calls and contact

information on Avaya one-X Mobile Web will appear on Avaya one-X Mobile, and vice versa.

You have already used Avaya one-X Mobile Web to sign up for the Avaya one-X Mobile service.

Avaya one-X Mobile Web also provides additional features not available in Avaya one-X Mobile.

They are the ability to:

● Forward voicemail messages via e-mail

● Create and edit settings in Automatic by Schedule — a feature that manages your

incoming calls according to a schedule you define

For more information about Avaya one-X Mobile Web, see the Avaya one-X™ Mobile Web User

Guide, document number 18-602150EN-GB.

About this Guide

The procedures provided in this guide assume you are familiar with the basic operation of your

iPhone including using the iPhone buttons and touchscreen, opening the Safari web browser

and navigating to web pages. For information about how to perform these tasks, see the user

guide that came with your iPhone.

Getting Started

12 Avaya one-X™ Mobile User Guide for iPhone February 2008

Access the Application

To access the Avaya one-X Mobile application, do one of the following:

● To open the application using the web page bookmark:

1. Open the Safari web browser on your iPhone.

The last web page you viewed appears.

2. Tap the bookmark icon at the bottom of the screen.

3. Tap the bookmark for one-X Mobile.

The Avaya one-X Mobile Home screen appears.

● To open the application using the web clip bookmark icon, tap the one-X Mobile icon on

the iPhone home screen.

The Avaya one-X Mobile Home screen appears.

Note:

Note: If you did not create a bookmark or web clip bookmark icon the first time you

logged in to Avaya one-X Mobile, see Create a bookmark

on page 8.

Access the Application

Avaya one-X™ Mobile User Guide for iPhone February 2008

13

About the Avaya one-X Mobile Home screen

The Home screen shows:

● Logout button — logs you out of the Avaya one-X Mobile application. The next time you

access the application, you will be prompted for your corporate computer username and

password.

● Call Back button — opens an Avaya one-X Mobile Call Back screen from which you can

make a call using the Call Back feature.

● Phonebook — opens the Avaya one-X Mobile Phonebook.

● Directory — allows you to wirelessly search your Corporate Directory from your

iPhone.

● Call Log — opens the Avaya one-X Mobile Call Log.

● Saved VM — opens the Saved Voicemail inbox.

● Refresh — updates all application data, inboxes and contacts.

● New Voicemail — shows the number of new voicemail messages in the New Voicemail

inbox.

● Block — shows the current Block setting.

● Send Calls to — lists the phones currently designated to ring when a call comes in to your

office phone.

-

If you have chosen to send all calls to voicemail, Direct to Voicemail appears and all

calls, including those from VIPs, are sent directly to voicemail. Your phone will not ring.

-

If you have chosen to manage your Send Calls destinations according to a schedule

you define through the Avaya one-X Mobile Web application, Auto by Schedule

appears.

● — shows the Setup options which allow you to change settings on your iPhone such

as your contact sort order or voicemail notification preference.

By scrolling up above the Avaya one-X Mobile application, you can view the Safari browser

controls. You may sometimes find it necessary to tap the Safari browser refresh button if poor

network connections or software upgrades cause the Avaya one-X Mobile application to present

incomplete data.

Getting Started

14 Avaya one-X™ Mobile User Guide for iPhone February 2008

Avaya one-X™ Mobile User Guide for iPhone February 2008 15

Making Calls Using the Call Back Feature

When you make a call from your iPhone using the Avaya one-X Mobile application, instead of

placing the call through the mobile carrier, you use the Avaya one-X Mobile Call Back feature.

The Call Back feature uses your office phone system (or PBX) as a bridge between the phone

you want to use and the number you want to call. Although the phone you most frequently use

will probably be your iPhone, you can use any of the phones included in your list of Send Calls

destinations. See Managing Incoming Calls Using the Send Calls Feature

on page 23 for more

information about the Send Calls feature. In addition, the Call Back feature also provides Quick

Entry, a feature that allows you to place a call from a phone that you want to use immediately,

but are unlikely to use frequently in the future, for example, a direct-dial hotel room phone or a

phone in a client’s meeting room.

You can make a call using the Call Back feature from the following locations within the Avaya

one-X Mobile application:

● Home screen

● New Voicemail inbox

● Saved Voicemail inbox

● Call Log

● Phonebook

● Corporate Directory search results

You begin a call by tapping either the Call Back or Call command, depending on where you

initiate the call. On the Avaya one-X Mobile Home screen, the Call Back command allows you

to make an ad hoc call back by entering the number you wish to call. From other locations when

the Call Back command is selected, the number to be called is associated with the Voicemail,

Call Log or contact entry that was highlighted when you selected Call Back. Once you have

initiated the call, you are prompted to select the phone you want to use for this call. Although

this will usually be your iPhone, it can be any phone. The selected phone rings. You answer the

phone and press the 5 key, and then the call is connected. See Overview of the Avaya one-X

Mobile Call Back Feature on page 16 for a further description of the Avaya one-X Mobile Call

Back feature.

Making Calls Using the Call Back Feature

16 Avaya one-X™ Mobile User Guide for iPhone February 2008

Overview of the Avaya one-X Mobile Call Back Feature

Step 1: Enter or select the number you want to call, and then select Call Back. This tells your

corporate telephone system (or PBX) to initiate the call. (You can select Call Back from multiple

locations within the Avaya one-X Mobile application. See the locations listed on the previous

page.) After you select Call Back, you then select the phone you want to use. This will usually,

but not always, be your iPhone.

Step 2: Your corporate telephone system calls the phone you selected to use. You answer the

call and press the 5 key. The phone you answer the call on will usually be your iPhone, but it

could be any phone included in your list of Send Calls destinations, such as your home phone

or a hotel room phone. The following illustration shows your iPhone.

Step 3: While you wait, your corporate telephone system calls the person you want to talk to.

Step 4: You can begin talking after the other phone is answered by a person or voicemail

system.

Mobile Device

with Avaya one-X Mobile

Phone

555-1234

IP-PBX

User initiates call in Avaya one-X

Mobile, and the PBX is notified.

Mobile Device

with Avaya one-X Mobile

Phone

555-1234

IP-PBX

PBX calls mobile device. User answers

and presses the 5 key.

Mobile Device

with Avaya one-X Mobile

Phone

555-1234

IP-PBX

Standard voice connection is

established between mobile device

and PBX.

PBX calls the phone the user

wants to talk to.

Mobile Device

with Avaya one-X Mobile

Phone

555-1234

IP-PBX

Called phone is answered, and

call is established with the

mobile device via the PBX.

Make a call from the Home screen

Avaya one-X™ Mobile User Guide for iPhone February 2008

17

Make a call from the Home screen

When you make a call from the Home screen, you enter the number you want to call. This is

different from making a call from your Call Log, Phonebook, Corporate Directory or Voicemail,

where the number you are calling is selected from a particular screen. Making a call from the

Home screen allows you to use the Avaya one-X Mobile Call Back feature with a number that is

not in your Call Log, Phonebook, Corporate Directory, or Voicemail.

To make a call from the Avaya one-X Mobile Home screen:

1. On the Avaya one-X Mobile Home screen, tap Call Back.

The Call Back screen appears.

2. Tap Number to Call.

3. Tap the text field to bring up the keyboard, and then enter the number you want to call.

4. Tap Done to dismiss the keyboard.

5. Tap Call Back to return to the Call Back screen.

6. Tap Destination.

7. Tap the phone you want to use to make the call. This is one of the phones included in your

Send Calls destinations.

A tick indicates the selected phone.

8. Tap Call Back to return to the Call Back screen.

9. Tap Call.

The call is initiated and the instructions screen appears.

10. Answer your phone and then press the 5 key, as instructed on the Call Back screen.

11. Wait a moment. Your office phone system will connect you to the number you have have

called.

Make a call from your New Voicemail inbox

To make a call from your new voicemail inbox to someone who left you a message:

1. On the Avaya one-X Mobile Home screen, tap New Voicemail.

The New Voicemail inbox appears. Each voicemail entry shows the time or date of the call.

2. To listen to the message before making the call, tap the voicemail icon for the message

you want to hear.

Making Calls Using the Call Back Feature

18 Avaya one-X™ Mobile User Guide for iPhone February 2008

Note:

Note: To make the call without listening to the message, tap the name or number to

highlight it, and then go to step 5.

The standard Quicktime player opens and the message plays.

3. Tap Back when you are finished listening to the message.

The New Voicemail inbox appears.

4. Tap the name or number to highlight the entry.

5. Tap Call Back.

The Call Back screen appears.

6. Tap Destination.

7. Tap the phone you want to use to make the call. This is one of the phones included in your

Send Calls destinations.

A tick indicates the selected phone.

8. Tap Call Back to return to the Call Back screen.

9. Tap Call.

The call is initiated and the instructions screen appears.

10. Answer your phone and then press the 5 key, as instructed on the Call Back screen.

11. Wait a moment. Your office phone system will connect you to the number you have called.

Make a call from the Call Log

To make a call to a person or number in the Call Log:

1. From the Avaya one-X Mobile Home screen, tap Call Log.

The Call Log appears.

2. Tap the number or name you want to call to highlight the entry.

3. Tap Call Back.

The Call Back screen appears.

4. Tap Destination.

5. Tap the phone you want to use to make the call. This is one of the phones included in your

Send Calls destinations.

A tick indicates the selected phone.

6. Tap Call Back to return to the Call Back screen.

Make a call from your Phonebook

Avaya one-X™ Mobile User Guide for iPhone February 2008

19

7. Tap Call.

The call is initiated and the instructions screen appears.

8. Answer your phone and then press the 5 key, as instructed on the Call Back screen.

9. Wait a moment. Your office phone system will connect you to the number you have called.

Make a call from your Phonebook

To make a call to a contact in your Phonebook:

1. On the Avaya one-X Mobile Home screen, tap Phonebook.

The Phonebook appears. A star indicates the contact is designated as a VIP.

2. Tap the contact you want to call.

The Information screen appears.

3. Tap the number you want to call.

The Call Back screen appears.

4. Tap Destination.

5. Tap the phone you want to use to make the call. This is one of the phones included in your

Send Calls destinations.

A tick indicates the selected phone.

6. Tap Call Back to return to the Call Back screen.

7. Tap Call.

The call is initiated and the instructions screen appears.

8. Answer your phone and then press the 5 key, as instructed on the Call Back screen.

9. Wait a moment. Your office phone system will connect you to the number you have called.

Make a call from the Corporate Directory

To make a call to a person in your Corporate Directory:

1. On the Avaya one-X Mobile Home screen, tap Directory.

The directory search screen appears.

2. Tap the search text box to bring up the keyboard.

Making Calls Using the Call Back Feature

20 Avaya one-X™ Mobile User Guide for iPhone February 2008

3. Enter the first few letters of the contact’s first or last name.

4. Tap Search.

The search results appear.

5. Tap the name of the person you want to call.

The Information screen appears showing the complete contact record.

6. Tap the number you want to call.

The Call Back screen appears.

7. Tap Destination.

8. Tap the phone you want to use to make the call. This is one of the phones included in your

Send Calls destinations.

A tick indicates the selected phone.

9. Tap Call Back to return to the Call Back screen.

10. Tap Call.

The call is initiated and the instructions screen appears.

11. Answer your phone and then press the 5 key, as instructed on the Call Back screen.

12. Wait a moment. Your office phone system will connect you to the number you have called.

Make a call from a Quick Entry number

Use the Quick Entry feature to make a call from a phone that is not in your list of Send Calls

destinations. For example, you may want to use a phone in a hotel conference room. The Quick

Entry feature allows you to directly enter the number of the phone you want to use.

Note:

Note: The procedure provided below describes how to make a Quick Entry Call Back

from the Home screen. However, you can make a Quick Entry Call Back from any

screen that supports the Call Back command, for example the Call Log or

Voicemail inbox screens.

To make a call from the Home screen using a temporary phone:

1. On the Avaya one-X Mobile Home screen, tap Call Back.

The Call Back screen appears.

2. Tap Number to Call.

3. Tap the text field to bring up the keyboard, and then enter the number you want to call.

4. Tap Done to dismiss the keyboard.

Page is loading ...

Cambridge SoundWorks 18-602788EN-GB User manual

Cambridge SoundWorks 18-602788EN-GB User manual

Other documents