CAME INTERCOM VIEW Installation guide

Brand: CAME

Model: INTERCOM VIEW

Type: Installation guide

INTERCOM VIEW

CONFIGURATION AND OPERATION MANUAL

FA01950-EN

English

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CONTENTS

DESCRIPTION AND SYSTEM REQUIREMENTS

Description page 3

Minimum system requirements page 3

SOFTWARE INSTALLATION AND SET-UP

Installation page 3

Set-up page 4

DESCRIPTION OF MAIN WINDOW AND ICONS

Main window page 10

Icon key page 10

VIEWING AND SEARCHING MODE

Favourites page 11

System page 11

Entry panels and video cameras page 12

Search page 12

Message centre page 13

Calls and messages page 13

Panic calls page 13

Alarm calls page 13

Received calls page 14

Sent messages page 15

Received messages page 15

Searching for devices with auxiliary commands page 16

PORTER DESK

Command buttons page 16

Calling a device page 17

Answering a call page 18

Opening the door page 19

Auxiliary commands page 19

Transferring a call (direct) page 20

Transferring a call (indirect) page 22

Auto-connection page 26

Sending a text message page 27

ERROR MESSAGES AND NOTIFICATIONS page 29

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DESCRIPTION AND SYSTEM REQUIREMENTS

Description

Intercom View, call and message management software for IP360 or XIP video entry systems.

Minimum system requirements

Microsoft Windows 10 Version 1809 10.0.17763

Compatible sound card and related audio equipment (speakers or headphones, and microphone)

System with ETI/SER v3

Webcam (for video forwarding)

Communication ports:

- 80TCP port for ETI/SER application servers;

- UDP 5060 port in Tx (SIP) and random source ports for VoIP.

SOFTWARE INSTALLATION AND SET-UP

Installation

Download the most recent version of the Intercom View software from www.came.com or ask your trusted local technician.

Launch the software installation and follow the instructions that appear in the dialogue window.

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When the procedure is complete, a quick-launch shortcut is created on your desktop.

Set-up

The first time the program is run, the settings window will show.

Press the [Network] button to set the network parameters.

Enter the IP address and server port.

Then press the [Save] button.

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Enter the username and password.

Press the [Log in] button to launch the program.

The main window shows.

Press the [Settings] button to configure devices, calls or other parameters.

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Press the [Devices] button to view and set local audio and video devices available on your computer.

Select the audio and video sources that will be used by the application from the lists.

Then press the [Save] button.

Press the [Tones] button to view and edit the list of tones (calls, notifications, errors).

Select the tone from those used by the program

and press the button to listen to it.

Press the button to view the list of available sounds to pair with the selected event.

Then press the [Save] button.

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Press the [Local camera] button to view and edit the local camera settings.

Select the quality and video resolution from the lists of those available in the program.

Then press the [Save] button.

Press the [Codec] button to view the audio and video codec used by the system.

Then press the [Save] button.

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Press the [Call] button to view and edit the maximum number of concurrent incoming calls.

Set the maximum number of concurrent incoming calls from the list.

If only one incoming line is set, only one incoming call can be managed. For the second incoming call, the line will be busy.

When there is an incoming call, the porter can still make another call.

The standard software has a maximum of 2 active lines. The number of lines can be increased to 5 by purchasing a premium licence (840XC-0360).

Then press the [Save] button.

Press the [Language] button to select the desired language from the available options.

Then press the [Save] button.

To apply all settings for the selected language, close and reopen Intercom View.

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Press [Diagnostics] to set the level of the saved logs.

The default value is set to [Warn].

Then press the [Save] button.

Press the [Porter group] button to open the porter group (one or more registered porters) for a system.

Porters are assigned to groups when configuring the video entry system.

Porters in the same group receive the same incoming calls.

Press [Porter group] again to exit the group.

Function enabled (blue), disabled (grey).

Press the [Divert] button to receive all calls coming from entry panels in a system.

Press the [Divert] button again to disable the function.

Function enabled (blue), disabled (grey).

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DESCRIPTION OF MAIN WINDOW AND ICONS

Main window

Disconnect button (the porter does not receive calls if disconnected)

Settings

Enable/disable porter group function

Enable / disable call diversion function

Date and time

Username

Name of server

Connection status

Message centre buttons

Calls and messages window

Device command buttons

Window showing the system, favourites, entry panels and video cameras

Search box (server, porter, device, etc.)

Buttons for displaying the list of favourites, system and entry panels

Details of active calls

Icon key

System

Server

Group of porters

Porter

Entry panel

Video intercom (internal receiver)

Local camera

Incoming contact

Outgoing contact

Call received (*)

Forward call

End call

Call in progress (line busy)

Device not updated, connected or reachable

Delete notifications (**)

New message

Message sent

Message received

Alarm call

Panic call

Door release command / door open status

Door closed status

(*) answered call. declined or missed call.

(**) delete single notification. delete all notifications.

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VIEWING AND SEARCHING MODE

Favourites

The [Favourites] button allows the porter to view

a customised group of the most important devices.

To add a device to the list of Favourites, go to the

system list and select the icon next to the device

you want to add.

To remove favourites from the list, select the icon

again.

System

The [System] button allows the porter to view

system components and branches.

During programming, the installer decides which

system branches can be displayed by the porter.

Double click on the device name to explore the next

branch in the system.

Alternatively, click on the [>] symbol.

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Entry panels and video cameras

The [Entry panels and video cameras]

button allows the porter to access the entry panels and

local cameras in the system.

The search box

allows the porter to quickly search

for a device, porter or server from those listed under

Favourites, System or Entry Panels.

Enter one or more letters of the name you want to

search for to filter the list of devices and show only

matching results.

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Message centre

Calls and messages

The button allows the porter to view a list of all calls and messages in

chronological order.

Press the icon to display the event details under the corresponding tab:

- if the event is an outgoing message, you will be taken to the outgoing messages

tab

- if the event is an incoming message, you will be taken to the incoming messages

tab

- if the event is a call, you will be taken to the calls tab , showing a window to

call back the selected device directly.

Panic calls

The button allows the porter to view a list of all panic calls.

The call to the porter shows the name of the caller (from an entry panel or internal

receiver) and has priority over other incoming calls.

For more information on device warnings, please see the relevant manual.

Alarm calls

The button allows the porter to view a list of all alarm calls.

The call to the porter shows the name of the caller (from an entry panel or internal

receiver) and has priority over other incoming calls.

For more information on device warnings, please see the relevant manual.

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Received calls

The button allows the porter to view a list of all calls received in chronological

order.

By selecting a device, a window opens giving you the option to [Call back] and

[Message].

Press the [Call back] button to call the selected device back.

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Press the [Message] button to display the create text message window with a period of validity.

Once you have written the message, press [Send].

Sent messages

The button allows the porter to view a list of all messages sent to the devices in

chronological order.

Select the message to open a summary screen (subject, body text, delivery

information for all recipients).

Received messages

The button allows the porter to view a list of all messages received by the

devices in chronological order.

Select the subject or body text to open the summary screen (subject and body).

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Searching for devices with auxiliary commands

The button allows the porter to view a list of devices associated with auxiliary

commands.

Enter one or more letters in the search box to search for a device quickly.

Press the button associated with the device to open a window with one or more

auxiliary commands.

PORTER DESK

Command buttons

Command buttons allow the porter to:

- make a call;

- send a message;

- activate an electric lock;

- forward a call;

- view a camera video;

- perform one or more auxiliary commands (lights, entry, other)

Select a device to enable one or more available commands.

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Calling a device

Select the device to call from the relevant list (System or Favourites).

Press the [Call] button.

Once a connection has been established, a dialogue window shows.

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Answering a call

For incoming calls from an entry panel (EAST entrance) with a video camera, a preview of the incoming image is shown. At this stage, audio is not yet active.

EAST entrance

To answer and enable audio with the caller, press the [Answer] button.

EAST entrance

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Opening the door

With communication to the entry panel (EAST entrance) active, press the [Open door] button to open the door (activate the electric lock) paired with it.

EAST entrance

Auxiliary commands

If programmed, the [Aux 1] and [Aux 2] buttons allow you to perform additional actions (activate electric locks, turn on lights, etc.).

Aux 1 Aux 2

EAST entrance

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The [Aux 2] button can also be used to activate a visual message on internal receivers (with video), to inform the user that the porter wants to be called back.

To send the notification, select the desired user.

Press the [Aux 2] button.

Aux 2

Leclerc

Transferring a call (direct)

For incoming calls from an entry panel (EAST entrance), press the [Answer] button to answer.

EAST entrance

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