NCR 7448 Workstation Hardware User's Manual

NCR 7448 Workstation

Release 1.4

Hardware User’s Guide

B005-0000-1202

Issue F

The product described in this book is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software,

and firmware become available. NCR, therefore, reserves the right to change specifications without prior

notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the

world. In some instances, photographs are of equipment prototypes. Therefore, before using this document,

consult with your NCR representative or NCR office for information that is applicable and current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization,

and value of this book.

Address correspondence to:

Manager, Information Products

NCR Corporation

2651 Satellite Blvd.

Duluth, GA 30096

By NCR Corporation

Dayton, Ohio U.S.A.

i

Preface

Audience

This guide is for hardware installer/service personnel, system integrators, and

field engineers.

Safety Warnings

Fuse Replacement

Caution: For continued protection against risk of fire, replace only with the

same type and ratings of fuse.

Attention: Pour prévenir et vous protéger contre un risque de feu, remplacer la

fusible avec une autre fusible de même type, seulement.

Power Supply Cord Used as Disconnect Means

Caution: The power supply cord is used as the main disconnect device. Ensure

that the socket outlet is located/installed near the equipment and is easily

accessible.

Attention: Le cordon d'alimentation est utilisé comme interrupteur général. La

prise de courant doit être située ou installée å proximité du matériel et être facile

d'accés.

Warning: DO NOT connect or disconnect the transaction printer while the

workstation is powered on. This can result in system or printer damage.

Lithium Battery Warning

Caution: Danger of explosion if battery is incorrectly replaced. Replace only

with the same or equivalent type as recommended by the manufacturer. Discard

used batteries according to the manufacturer's instructions.

Attention: Il y a danger d’explosion s’il y a remplacement incorrect de la

batterie. Remplacer uniquement avec une batterie du même type ou d’un type

recommandé par le constructeur. Mettre au rébut les batteries usagées

conformément aux instructions du fabricant.

Peripheral Usage

The NCR 7448 Workstation should only be used with peripheral devices which

are certified by the appropriate safety agency for the county of installation (UL,

CSA, TUV, VDE) or those which are recommended by NCR Corporation.

Environmental Consciousness

NCR’s concern for the environment is demonstrated by the intelligent power

management system for the NCR 7448 Workstation which operates efficiently

in a standalone or network environment.

Ni-Cad Battery Warning

Caution:

USA and CANADA:

The product you have purchased contains a rechargeable battery. The battery is

recyclable. At the end of its useful life, under various state and local laws it may

be illegal to dispose of this battery into the municipal waste stream. Check with

your local municipality or sold waste officials for recycling options or proper

disposal.

iii

European countries (Austria, Denmark, Finland, Germany, Ireland, Italy,

Luxembourg, Netherlands, Portugal, Spain, Sweden, United Kingdom, Belgium,

Iceland, Liechtenstein, Norway and Switzerland):

a) Nach Gebrauch der Verkaufsstello zurückgoben

b) Après usage à rapporter au point de vente

c) Ritornare la pila usate al negozio

d) Contain Nickel-Cadmium battery. Must be recycled or disposed of properly.

v

Table of Contents

Chapter 1: Product Overview

Introduction ...........................................................................................1-1

Workstation Configurations................................................................1-2

7448-10xx: 7448 Workstation with 2 x 20 Operator Display.....1-2

7448-20xx/21xx/22xx: 7448 Workstation with Mono/

Color LCD Operator Display........................................................1-2

7448-30xx: 7448 Workstation with 9” CRT Operator Display

...........................................................................................................1-3

Hardware Modules...............................................................................1-4

Processor Board ..............................................................................1-4

Personality Board ...........................................................................1-4

Personality Board for TFT LCD....................................................1-4

PCMCIA Expansion Board ...........................................................1-4

Compact Flash I/F Board..............................................................1-5

NCR 1 line Numeric Customer Display....................................1-14

NCR 4 line Alphanumeric Customer Display..........................1-15

NCR 2x20 Remote Customer Display .......................................1-16

NCR International VFD Customer Display..............................1-17

Printer Options .............................................................................1-18

7140 Printer....................................................................................1-18

7158 Printer....................................................................................1-18

7161 Printer....................................................................................1-19

7194 Printer....................................................................................1-19

7196 Printer....................................................................................1-20

7167 Printer....................................................................................1-20

7197 Printer....................................................................................1-21

System Configuration Diagram ........................................................1-22

Chapter 2: Workstation Hardware Installation

Installation Restrictions........................................................................2-1

Out-of-Box Hardware Installation......................................................2-2

How to Install Cash Drawer .........................................................2-3

Keyboard................................................................................................2-4

How to Install Keyboard Insert: 176-Key Micromotion

Keyboard .........................................................................................2-4

How to Install Keycheck: 80-Key Conventional Keyboard......2-5

How to Setup Oversized key of the 80-key Keyboard..............2-6

LCD Display ..........................................................................................2-9

How to set brightness control of the TFT type LCD display ...2-9

Chapter 3: Installing Optional Hardware Features

Introduction ...........................................................................................3-1

How to Install the 1 line Numeric / 4 line Alphanumeric

Customer Display .................................................................................3-2

Integrated 1 line Numeric/ 4 line Alphanumeric Customer

Display (Low Profile/ Telescope) ................................................3-2

How to Install the International VFD Customer Display ...............3-4

Integrated Mount International VFD Customer Display

(Low Profile/ Telescope)...............................................................3-4

How to Install the 5972 2x20 Remote Customer Display................3-7

How to Install the MSR ........................................................................3-9

How to Install the Server Lock..........................................................3-10

How to Install the PCMCIA Expansion Board ...............................3-12

How to Install the Compact Flash I/F Board..................................3-13

How to Install the Optional Security Cover for the Compact

Flash Card Slot ....................................................................................3-18

How to Install the Compact Flash Card (Type 1 or Type 2) .........3-19

How to Install the Hard Disk ............................................................3-20

vii

Chapter 4: Setup

Introduction ...........................................................................................4-1

How to Use Installation Main Menu..................................................4-2

Turn on the NCR 7448 Workstation ............................................4-2

POST (Power On Self Test) Function...........................................4-2

Installation Main Menu .................................................................4-2

Keys Used in the System Setup Program....................................4-5

EXIT ........................................................................................................4-7

How to Power Off the Workstation.............................................4-7

How to Reboot the Workstation...................................................4-8

How to Go to Desktop ...................................................................4-9

SYSTEM SETTING..............................................................................4-11

How to Make System Setting Report.........................................4-11

How to Set Peripheral Parameters for RS-232 ports................4-14

How to Set Peripheral Parameters for USB ports (Microsoft

Windows 98 Only)........................................................................4-16

How to Set Peripheral Parameters for MSR .............................4-18

How to Set Date/ Time................................................................4-19

How to Set Terminal Name ........................................................4-23

How to Set Domain......................................................................4-24

How to Set IP Address.................................................................4-26

How to Set Name Server .............................................................4-28

How to Make WindowsCE Configuration ...............................4-30

DIAGNOSTICS....................................................................................4-31

How to Perform Keyboard Test .................................................4-31

How to Perform Keylock Test ....................................................4-32

How to Perform Tone Test..........................................................4-34

How to Perform Network Ping-Pong Test ...............................4-36

How to Perform Display Test.....................................................4-38

How to Perform Printer Test ......................................................4-40

How to Perform Scanner Test.....................................................4-43

How to Perform Scale Test..........................................................4-44

How to Perform Coin Dispenser Test........................................4-46

How to Perform Cash Drawer Test ...........................................4-48

How to Perform MSR Test ..........................................................4-50

How to Perform Server Lock Test..............................................4-52

How to Interpret Diagnostics Error Messages .........................4-54

INSTALL APPLICATION .................................................................4-55

How to Install Application from Storage Card........................4-55

How to Install Application from LAN ......................................4-56

How to Install Application Upgrades .......................................4-60

BACKUP/ RESTORE .........................................................................4-60

How to Backup .............................................................................4-60

How to RESTORE.........................................................................4-62

OS MAINTENANCE..........................................................................4-64

How to Upgrade Operating System from Storage Card.........4-64

How to Upgrade Operating System from LAN.......................4-66

Printer Test Errors...............................................................................4-70

Software Installation Errors...............................................................4-72

Server PC Setup for Application Install & OS Maintenance.........4-74

Install “NCR PXE Staging and Crisis Recovery Server

Services” ........................................................................................4-75

Create the PXE folder...................................................................4-76

TFTP Setting..................................................................................4-77

Changing Event Viewer Setting .................................................4-78

Copy the application files to the PXE folder.............................4-79

Chapter 5: Crisis Recovery

How to Recover Operating System ....................................................5-1

Crisis Recovery Operation Overview ................................................5-1

ix

System Requirements.....................................................................5-2

Install “NCR PXE Staging and Crisis Recovery Server

Services” (Version 1.1) ...................................................................5-4

Install “NCR PXE Staging and Crisis Recovery Server

Services” (Version 1.0) ...................................................................5-9

Parameter Set Up..........................................................................5-11

Set up a Server PC(Windows NT)..............................................5-15

Set up a Server PC(Windows 2000) ..........................................5-21

Copy the Recovery files to the PXE folder................................5-34

NCR 7448 Network Boot Setting with LCD Operator

Display ...........................................................................................5-35

NCR 7448 Platform Software Installation.................................5-38

NCR 7448 Network Boot Setting with 2x20 Operator

Display ...........................................................................................5-40

NCR 7448 Platform Software Installation.................................5-42

Appendix A: BIOS

POST Diagnostics.................................................................................A-1

Power On Self Test (POST) Errors ..............................................A-1

BIOS Setup ............................................................................................A-1

NCR 7448 Network Boot Setting.................................................A-2

Main Menu .....................................................................................A-3

Advanced Menu ............................................................................A-5

Security Menu................................................................................A-8

Power Menu ...................................................................................A-8

Boot Menu ......................................................................................A-9

Exit Menu .......................................................................................A-9

BIOS Update .......................................................................................A-10

BIOS Update Operation Overview ...........................................A-10

System Requirements..................................................................A-10

Install “NCR PXE Staging and Crisis Recovery Server

Services” .......................................................................................A-12

When downloading the BIOS Update......................................A-12

When finishing BIOS Update ....................................................A-13

NCR 7448 Network Boot Setting...............................................A-14

BIOS Update Operation with 2x20 Operator Display............A-16

Normal BIOS Update Sequence ................................................A-18

Alternative BIOS Update Sequence ..........................................A-22

Keys Used in the Crisis Recovery, BIOS Setup, and BIOS

Update...........................................................................................A-25

Hardware Resources...................................................................A-27

Appendix B

Set up Gold Disk: Pre-loaded MS Windows 98 ............................... B-1

Installing NCR 7448 Platform Software for Windows 98............... B-5

System Requirements.................................................................... B-5

Installation Pre-procedure............................................................ B-5

Installation Procedure................................................................... B-6

Un-installation Procedure .......................................................... B-10

Upgrade Installation Procedure ................................................ B-11

xi

Revision Record

Issue Date Remarks

A August 2000 First Issue

B December 2000 Update for Release 1.1

C March 2001 Update for Release 1.2

D May 2001 Updated for Release 1.2

Removed hardware service information

from this document which was previously

called the 7448 Hardware Installation and

Service Guide(B005-0000-1202) and

renamed it the 7448 Hardware User’s

Guide(B005-0000-1202). The hardware

service information was placed in a new

document, the 7448 Hardware Service

Guide (B005-0000-1351)

E December 2001 Updated for Release 1.3

F October 2002 Updated for Release 1.4

Radio Frequency Interference Statements

Federal Communications Commission (FCC)

Information to User

This equipment has been tested and found to comply with the limits for a Class A digital

device, pursuant to Part 15 of FCC Rules. These limits are designed to provide

reasonable protection against harmful interference when the equipment is operated in a

commercial environment. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instruction

manual, may cause harmful interference to radio communications. Operation of this

equipment in a residential area is likely to cause interference in which case the user will

be required to correct the interference at his own expense.

NCR is not responsible for any radio or television interference caused by unauthorized

modification of this equipment or the substitution or attachment of connecting cables

and equipment other than those specified by NCR. The correction of interference caused

by such unauthorized modification, substitution or attachment will be the responsibility

of the user. The user is cautioned that changes or modifications not expressly approved

by NCR may void the user’s authority to operate the equipment.

Canadian Department of Communications

This digital apparatus does not exceed the Class A limits for radio noise emissions from

digital apparatus set out in the Radio Interference Regulations of the Canadian

Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les

limites applicables aux appareils numériques de la classe A prescrites dans le règlement

sur le brouillage radioélectriques édicté par le ministrère des Communications du

Canada.

Voluntary Control Council For Interference (VCCI)

xiii

Chapter 1: Product Overview 1-1

Chapter 1: Product Overview

Introduction

The NCR 7448 Workstation is based on standard PC technology and designed

to satisfy the needs of the department store, mass merchandise, food distribution

retail markets and food service industry.

The NCR 7448 Workstation features a MEDIA-GX 300 or 333 MHz processor

board and compatible BIOS. The power management strategy is developed

around the Intel/ Microsoft Advanced Power Management (APM)

specification.

Personality Board and PCMCIA Expansion Board are available for the

processor board to provide RS-232 ports for NCR 7448 peripherals.

The NCR 7448 Workstation uses the NCR 7448 Retail Solution (RS) or ISV

Application on MS-DOS and Windows CE.

Release 1.1 provides a 3.5 inch Hard Disk Drive to support Windows 98 and

MS-DOS.

1-2 Chapter 1: Product Overview

Release 1.4 provides a MEDIA-GX 333 MHz processor board and a 256MB

SDRAM for Windows 98 platform.

Workstation Configurations

The following section illustrates typical NCR 7448 Workstation configurations.

7448-10xx: 7448 Workstation with 2 x 20 Operator Display

with 80-Key Keyboard with Micromotion Keyboard

7448-20xx/21xx/22xx: 7448 Workstation with Mono/ Color

LCD Operator Display

with 80-Key Keyboard with Micromotion Keyboard

Chapter 1: Product Overview 1-3

7448-30xx: 7448 Workstation with 9” CRT Operator Display

with 80-Key Keyboard with Micromotion Keyboard

1-4 Chapter 1: Product Overview

Hardware Modules

Processor Board

Media GX Processor 300 or 333 MHz

Features of the processor boards are shown below.

• Ethernet 10/ 100 Base-T (1 port)

• Two USB ports

• Two RS232 serial ports

• Supports 1 SODIMM socket (16/32/64/256MB)

• Supports FLASH disk

• Supports Hard Disk

• Supports 512KB Flash BIOS

Personality Board

Features of the personality boards are shown below.

• MSR interface (1 port)

• Four RS 232 serial ports

• Mode lock (1 port)

• VGA LCD display (1 port)

• Drawer I/F (1 port)

• Server Lock (1 port)

• Speaker (1 port)

Personality Board for TFT LCD

Features of the personality boards for TFT LCD are shown below.

• MSR interface (1 port)

• Four RS 232 serial ports

• Mode lock (1 port)

• SVGA LCD display (1 port)

• Drawer I/F (1 port)

• Server Lock (1 port)

• Speaker (1 port)

PCMCIA Expansion Board

PCMCIA options are supported via a separate board with single PCMCIA slot

connected to the processor board.

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NCR 7448 Workstation Hardware User's Manual

NCR 7448 Workstation Hardware User's Manual

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