Thermo Fisher Scientific GeneMapper ID‑X Software Installation guide

For Research, Forensic, or Paternity Use Only. Not for use in

diagnostic procedures.

GeneMapper™ ID‑X Software v1.7

INSTALLATION GUIDE

Publication Number MAN0029246

Revision A.0

Life Technologies Corporation | 6055 Sunol Blvd | Pleasanton, California 94566 USA

Revision history:Pub.No. MAN0029246

Revision Date Description

A.0 14 April 2023 New document for GeneMapper™ ID‑X Software v1.7. Replaces Pub.No.100031706.

The information in this guide is subject to change without notice.

DISCLAIMER: TO THE EXTENT ALLOWED BY LAW, THERMO FISHER SCIENTIFIC INC. AND/OR ITS AFFILIATE(S) WILL NOT BE

LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, MULTIPLE, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR

ARISING FROM THIS DOCUMENT, INCLUDING YOUR USE OF IT.

Important Licensing Information: These products may be covered by one or more Limited Use Label Licenses. By use of these

products, you accept the terms and conditions of all applicable Limited Use Label Licenses.

TRADEMARKS: All trademarks are the property of Thermo Fisher Scientiﬁc and its subsidiaries unless otherwise speciﬁed.

Contents

■CHAPTER1Installation requirements ............................................ 5

Installationoptions .............................................................. 5

New full or clientinstallations ................................................. 5

Upgrade full or clientinstallations ............................................. 5

Full installation computer requirements ............................................ 6

Requirements .............................................................. 6

Required time for fullinstallation .............................................. 6

Client installation computer requirements .......................................... 7

Requirements .............................................................. 7

Required time for clientinstallation ............................................ 7

Optimizing computer performance ............................................ 7

Compatible instruments and software ............................................. 7

■CHAPTER2Perform pre-installation procedures ................................ 8

Overview ....................................................................... 8

Check account type andprivileges ................................................ 8

Export data objects and settings from the current version of GeneMapper™

ID‑X Software ................................................................. 9

Disable antivirus, ﬁrewall, and network adapters ................................... 10

Uninstall the GeneMapper™ ID‑X Software or PostgreSQLDatabase .................. 10

Restart the computer ........................................................... 10

■CHAPTER3Install the software .................................................. 11

General installationinstructions .................................................. 11

Perform a fullinstallation ........................................................ 11

Important reminders ....................................................... 11

Install the full GeneMapper™ ID‑X Software ................................... 12

Perform a clientinstallation ...................................................... 16

Important reminders ....................................................... 16

Install the client GeneMapper™ ID‑X Software ................................. 17

GeneMapper™ ID‑X Software v1.7 Installation Guide 3

■CHAPTER4Perform post-installation procedures ............................. 21

Reset ﬁle and folder permissions after installation (clientinstallation) ................. 21

Reset antivirus, ﬁrewall, and network adpatersettings .............................. 23

Register the software and set the database password .............................. 24

Sign in to the software after installation (ﬁrstsign-in) ................................ 25

Connect to a new databasehost ................................................. 25

Importantguidelines ....................................................... 25

Connect to a new databasehost ............................................ 26

Check concurrent access settings for client computers ............................. 27

Sign out of the software ......................................................... 27

(Optional) Enable scheduledbackups ............................................. 28

Additional post-installationtasks ................................................. 35

Import applicationdata ..................................................... 35

Conﬁgure the electronic data chain-of-custody systems ........................ 35

■APPENDIXATroubleshooting theinstallation .................................. 36

Observations andcauses ....................................................... 36

Troubleshootingtasks .......................................................... 38

Canceling aninstallation .................................................... 38

General installationsolutions ................................................ 38

■APPENDIXBGlossary of terms .................................................. 47

Clientinstallation ............................................................... 47

Data Collection Software ........................................................ 47

Fullinstallation ................................................................. 47

Genetic analyzer ............................................................... 47

GMID ......................................................................... 47

GMID-X ....................................................................... 47

Local areanetwork ............................................................. 48

Multi-user database host computer .............................................. 48

■APPENDIXCDocumentation and support ...................................... 49

Relateddocumentation ......................................................... 49

Customer and technical support ................................................. 49

Limited product warranty ........................................................ 50

Contents

4GeneMapper™ ID‑X Software v1.7 Installation Guide

Installation requirements

■ Installationoptions ..................................................................... 5

■ Full installation computer requirements ................................................... 6

■ Client installation computer requirements ................................................. 7

■ Compatible instruments and software .................................................... 7

Installation options

There are two installation options for the GeneMapper™ ID‑X Software:

•Install a full version of the software—Includes the GeneMapper™ ID‑X Software and the

PostgreSQL Database

•Install a client version of the software—Includes only the GeneMapper™ ID‑X Software

The full version on a computer can function as the database host for the client. Multiple clients can

connect to the same database through a network connection for easy data sharing.

New full or client installations

A new full or client installation requires a computer with Windows™ 10 or 11 operating system.

When you start the software for the ﬁrst time, you must enter the registration code provided with the

new software.

Upgrade full or client installations

An upgrade full or client installation requires a computer with Windows™ 10 or 11 operating system.

Before installing the new software, you must export data from the host computer, then uninstall the

current software from both host and client computers.

When you start the new software for the ﬁrst time, you must enter the registration code provided with

the new software.

1

GeneMapper™ ID‑X Software v1.7 Installation Guide 5

Full installation computer requirements

Requirements

Table1 provides the recommended computer conﬁgurations for a new full installation (GeneMapper™

ID‑X Software and PostgreSQL Database).

Note: To install the GeneMapper™ ID‑X Software, you need a local user account with administrative

privileges. You can run the computer on regional settings but you need an English Operating System.

Table1Computer requirements for a new full installation

Component Conﬁguration

IMPORTANT! Avoid installing the software on a computer with other PostgreSQL applications and clients.

If you must run other applications, install the GeneMapper™ ID‑X Software ﬁrst.

Computer and operating

system

•Intel™ Core™ i3-3240 processor, 3.4GHz (or newer)

•8GB of RAM

•≥10 GB free disk space

•20/48X IDE CD-ROM

•10/100 NIC with RWU (internal)

•Windows™ 10 or 11 operating system

Monitor •1024 × 768 pixel resolution

•19‑inch color monitor

Ethernet Capability •Network card for database installation

•TCP/IP must be installed before database installation

Note: The GeneMapper™ ID‑X Software is validated to run on Intel™ Core™ i5-12600H computers.

Required time for full installation

The amount of time required to perform a full installation is approximately 15 minutes, depending on the

speed of the computer.

Chapter1Installation requirements

Full installation computer requirements

1

6GeneMapper™ ID‑X Software v1.7 Installation Guide

Client installation computer requirements

Requirements

The recommended computer requirements for a client installation (GeneMapper™ ID‑X Software only)

are the same as the requirements for a full installation. See Table1.

Note: To sign in to the GeneMapper™ ID‑X Software, you need a local user account with administrative

privileges. For sites outside the U.S., you may need to change regional settings to U.S. settings

following software installation.

Required time for client installation

The amount of time required to perform a client installation is approximately 15 minutes.

Optimizing computer performance

For recommendations on the number of client connections to use per host to optimize computer

performance, contact Technical Support.

Compatible instruments and software

The GeneMapper™ ID‑X Software supports data generated on the following Thermo Fisher Scientiﬁc

instruments and corresponding Data Collection Software:

Instrument Data Collection Software

RapidHIT™ ID System RapidHIT™ ID System Software v2.0

RapidLINK™ Software v2.0

SeqStudio™ Flex Series Genetic Analyzer Data Collection Software v1.1.1

SeqStudio™ Genetic Analyzer Data Collection Software v1.2.1

3500/3500xL Genetic Analyzer 3500Data Collection v1.0, v2.0, or v3.0

3730 Genetic Analyzer[1] 3730 Data Collection v3.0 or v4.0

31xx Genetic Analyzer 31xx Data Collection Software (all versions)

310 Genetic Analyzer 310 Data Collection v3.0 or v3.1

[1] The 3730 Genetic Analyzer does not include the 3730xl 96-capillary configuration. The 48-capillary configuration is validated for

analysis of data generated from Identifiler™ Kits using single-source samples only.

Chapter1Installation requirements

Client installation computer requirements 1

GeneMapper™ ID‑X Software v1.7 Installation Guide 7

Perform pre-installation procedures

■ Overview ............................................................................. 8

■ Check account type andprivileges ...................................................... 8

■ Export data objects and settings from the current version of GeneMapper™ ID‑X Software ..... 9

■ Disable antivirus, ﬁrewall, and network adapters .......................................... 10

■ Uninstall the GeneMapper™ ID‑X Software or PostgreSQLDatabase ........................ 10

■ Restart the computer ................................................................. 10

Overview

Before installing the GeneMapper™ ID‑X Software on computers that have an earlier version of software

installed, you must export the data objects (projects, analysis methods, and so on) as a means of

backing up the data, then uninstall the existing software.

Check account type and privileges

You must sign in to the local computer using a local account with administrator privileges (read, write,

and execute [rwx] permissions). The local computer is typically identiﬁed in the Login dialog box by the

text (this computer) after the computer name.

A local computer account may be dierent from the account that you normally use to sign in to the

computer. The local account:

•Cannot include network domain policies that restrict access to the installation directory of the local

computer account.

•Cannot restrict access to operating system ﬁrewall or other security conﬁgurations.

1. On the desktop, select Start4Settings.

2. In the Find a setting ﬁeld, enter your info, then select Your account info.

Common Callouts and Arrows

1. Copy-paste a callout or arrow to use in this SVG.

Note: If you need more advanced callouts or arrows

use the TechComm_Inkscape_Callout&Arrow_Libary.

3. Delete this text, this rectangle, and unused

callouts, arrows, or other SVG elements

before adding this SVG to the repository.

2. Edit number and/or line-length, as needed.

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The Settings screen opens to the Your info page.

2

8GeneMapper™ ID‑X Software v1.7 Installation Guide

3. Ensure that you are signed in with a local account that has administrator privileges.

Common Callouts and Arrows

1. Copy-paste a callout or arrow to use in this SVG.

Note: If you need more advanced callouts or arrows

use the TechComm_Inkscape_Callout&Arrow_Libary.

3. Delete this text, this rectangle, and unused

callouts, arrows, or other SVG elements

before adding this SVG to the repository.

2. Edit number and/or line-length, as needed.

1

2

1

1Your info page

2Type of account (Local Account) and account privileges (Administrator)

Export data objects and settings from the current version of

GeneMapper™ ID‑X Software

If you are installing GeneMapper™ ID‑X Software v1.7 on a computer that is:

•Already running a full version of GeneMapper™ ID‑X Software (contains the database) or

GeneMapper™ ID Software v3.2—Export the data objects or settings you would like to restore

after upgrade:

–Analyzed projects, analysis methods, plot settings, and so on)

–Proﬁles from the Proﬁle Manager (v1.5 software supports import/export of text ﬁles that

contain proﬁles)

For more information, see the GeneMapper™ ID‑X Software Help.

•Already running a client version of GeneMapper™ ID‑X Software—Export is not required.

Chapter2Perform pre-installation procedures

Export data objects and settings from the current version of GeneMapper™ ID‑X Software 2

GeneMapper™ ID‑X Software v1.7 Installation Guide 9

Disable antivirus, ﬁrewall, and network adapters

1. Disable antivirus software (including anti-malware software).

2. Disable ﬁrewalls.

3. Disable all virtual network adapters

For instructions on disabling antivirus, ﬁrewall, and network adapters, see the manufacturer

documentation.

Uninstall the GeneMapper™ ID‑X Software or PostgreSQL

Database

1. On the computer that you will be installing GeneMapper™ ID‑X Software v1.7 on, sign in with the

same local user account as the one that you will use when you install v1.7.

2. Uninstall all versions of the software and database, following the prompts during each uninstall

process.

Ensure that you uninstall the following:

•Any previous versions of the GeneMapper™ ID‑X Software

•Any other programs that use PostgreSQL Databases

•Any existing versions of PostgreSQL Databases

3. After uninstallation, ensure that the GeneMapper™ ID‑X Software is uninstalled.

If the software is still listed, manually uninstall it. See “If the GeneMapper™ ID‑X Software is still

listed after uninstalling” on page39.

Restart the computer

To activate the changes made in the previous sections, restart the computer before installing the

software.

Chapter2Perform pre-installation procedures

Disable antivirus, ﬁrewall, and network adapters

2

10 GeneMapper™ ID‑X Software v1.7 Installation Guide

Install the software

■ General installationinstructions ........................................................ 11

■ Perform a fullinstallation .............................................................. 11

■ Perform a clientinstallation ............................................................ 16

General installation instructions

IMPORTANT! If you use a computer platform that does not meet the requirements listed in Chapter1,

“Installation requirements”, you may experience diculties during installation (new or upgrade) of

the GeneMapper™ ID‑X Software, or the software may not function properly, even if the installation

proceeded successfully.

Before installing the GeneMapper™ ID‑X Software:

•Review Chapter 1, “Installation requirements”.

•Sign in to the local computer and have administrator privileges when installing, uninstalling, or

upgrading the software. Signing in to a network domain with administrative privileges is not

sucient.

•During installation (new or upgrade) of software:

–Install the full version ﬁrst (GeneMapper™ ID‑X Software and PostgreSQL Database), then

install all client versions that will connect to the full version database.

–Allow the installation DVD to autostart, or double-click the Setup.exe ﬁle to launch the installer.

Perform a full installation

A full GeneMapper™ ID‑X Software installation:

•Installs the GeneMapper™ ID‑X Software and PostgreSQL Database.

•Enables the GeneMapper™ ID‑X Software to serve as the host for multiple client computers needing

access to the PostgreSQL Database.

Important reminders

DO NOT cancel an installation before the installation process is ﬁnished.

•If you do so, or if the installation otherwise stalls, try uninstalling, then re-installing, the software. (To

uninstall, see “Uninstall the software” on page38.)

•If you are unable to uninstall the software, contact Technical Support.

3

GeneMapper™ ID‑X Software v1.7 Installation Guide 11

Install the full GeneMapper™ ID‑X Software

1. Insert the Full Install CD into the CD drive.

2. On the splash screen, double-click Install GeneMapper™ ID-X Application to start the installer.

3. In the Welcome window, click Next.

Common Callouts and Arrows

1. Copy-paste a callout or arrow to use in this SVG.

Note: If you need more advanced callouts or arrows

use the TechComm_Inkscape_Callout&Arrow_Libary.

3. Delete this text, this rectangle, and unused

callouts, arrows, or other SVG elements

before adding this SVG to the repository.

2. Edit number and/or line-length, as needed.

1 1

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Chapter3Install the software

Perform a full installation

3

12 GeneMapper™ ID‑X Software v1.7 Installation Guide

4. Select an application language (English or Chinese), then click Next.

Common Callouts and Arrows

1. Copy-paste a callout or arrow to use in this SVG.

Note: If you need more advanced callouts or arrows

use the TechComm_Inkscape_Callout&Arrow_Libary.

3. Delete this text, this rectangle, and unused

callouts, arrows, or other SVG elements

before adding this SVG to the repository.

2. Edit number and/or line-length, as needed.

1 1

1

5. Review the installation requirements status, then click Next.

Common Callouts and Arrows

1. Copy-paste a callout or arrow to use in this SVG.

Note: If you need more advanced callouts or arrows

use the TechComm_Inkscape_Callout&Arrow_Libary.

3. Delete this text, this rectangle, and unused

callouts, arrows, or other SVG elements

before adding this SVG to the repository.

2. Edit number and/or line-length, as needed.

1 1

1

Chapter3Install the software

Perform a full installation 3

GeneMapper™ ID‑X Software v1.7 Installation Guide 13

6. Click Next to install the software to the default location.

To install the software to a drive dierent from the default drive, select a destination folder with

≥10 GB of free space, then click Next.

IMPORTANT! If you select an invalid destination (such as A: drive or CD-DVD ROM) and click

Next, an invalid drive error message is displayed. When you click OK, the installation stops. To

recover, click Cancel, then start the installation over again using a valid destination folder.

Common Callouts and Arrows

1. Copy-paste a callout or arrow to use in this SVG.

Note: If you need more advanced callouts or arrows

use the TechComm_Inkscape_Callout&Arrow_Libary.

3. Delete this text, this rectangle, and unused

callouts, arrows, or other SVG elements

before adding this SVG to the repository.

2. Edit number and/or line-length, as needed.

1 1

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Chapter3Install the software

Perform a full installation

3

14 GeneMapper™ ID‑X Software v1.7 Installation Guide

7. Select or deselect the desktop shortcut, then click Next.

Common Callouts and Arrows

1. Copy-paste a callout or arrow to use in this SVG.

Note: If you need more advanced callouts or arrows

use the TechComm_Inkscape_Callout&Arrow_Libary.

3. Delete this text, this rectangle, and unused

callouts, arrows, or other SVG elements

before adding this SVG to the repository.

2. Edit number and/or line-length, as needed.

1 1

1

8. Read the current settings, then click Next to start the installation.

Common Callouts and Arrows

1. Copy-paste a callout or arrow to use in this SVG.

Note: If you need more advanced callouts or arrows

use the TechComm_Inkscape_Callout&Arrow_Libary.

3. Delete this text, this rectangle, and unused

callouts, arrows, or other SVG elements

before adding this SVG to the repository.

2. Edit number and/or line-length, as needed.

1 1

1

Chapter3Install the software

Perform a full installation 3

GeneMapper™ ID‑X Software v1.7 Installation Guide 15

IMPORTANT! During installation, a DOS window may open while DOS commands execute. Do

not delete, close, or click the DOS window. If you accidentally click the DOS window, press the

Esc key to exit the window.

9. Remove the installation CD from the CD drive.

10. In the InstallShield Wizard Complete window, select Yes, I want to restart my computer now,

then click Finish.

Proceed to Chapter 4, “Perform post-installation procedures”.

Perform a client installation

A client installation:

•Allows the user to access the GeneMapper™ ID‑X Software without a PostgreSQL Database

installed on the same computer.

•Connects to one or more database hosts for access to the data that is stored in the database and

saves data objects back to the database.

Important reminders

•DO NOT cancel an installation before the installation process is ﬁnished.

–If you do so, or if the installation otherwise stalls, try uninstalling, then re-installing, the

software. (To uninstall, see “Uninstall the software” on page38.)

–If you are unable to uninstall the software, contact Technical Support.

•At least one full installation of the same software version must be performed on another computer

so that computer can act as the database host for the client.

•Users are required to have a valid user name and password with an account on the database host

computer.

•You must obtain the name of the database host computer to enable access to the host computer

from a network: On the database host computer, right-click My Computer, select Properties, then

select the Computer Name tab to view and record the full computer name. You are required to

enter this name during installation (see “Restart the computer” on page10).

•When the client installation is complete, you will need the name of the full installation database to

enable access to the PostgreSQL Database. To view the name of the full installation database, start

the GeneMapper™ ID‑X Software full installation. The name is displayed in the Login dialog box in

the Database Host ﬁeld.

Chapter3Install the software

Perform a client installation

3

16 GeneMapper™ ID‑X Software v1.7 Installation Guide

Common Callouts and Arrows

1. Copy-paste a callout or arrow to use in this SVG.

Note: If you need more advanced callouts or arrows

use the TechComm_Inkscape_Callout&Arrow_Libary.

3. Delete this text, this rectangle, and unused

callouts, arrows, or other SVG elements

before adding this SVG to the repository.

2. Edit number and/or line-length, as needed.

1 1

1

1The Database Host ﬁeld displays the name of the full installation database

Install the client GeneMapper™ ID‑X Software

1. Insert the Client Install CD into the CD drive.

2. In the CD drive directory, right-click setup.exe, then select Run as administrator. If prompted to

conﬁrm, click Yes.

3. In the Welcome window, click Next.

Common Callouts and Arrows

1. Copy-paste a callout or arrow to use in this SVG.

Note: If you need more advanced callouts or arrows

use the TechComm_Inkscape_Callout&Arrow_Libary.

3. Delete this text, this rectangle, and unused

callouts, arrows, or other SVG elements

before adding this SVG to the repository.

2. Edit number and/or line-length, as needed.

1 1

1

Chapter3Install the software

Perform a client installation 3

GeneMapper™ ID‑X Software v1.7 Installation Guide 17

4. Select an application language (English or Chinese), then click Next.

Common Callouts and Arrows

1. Copy-paste a callout or arrow to use in this SVG.

Note: If you need more advanced callouts or arrows

use the TechComm_Inkscape_Callout&Arrow_Libary.

3. Delete this text, this rectangle, and unused

callouts, arrows, or other SVG elements

before adding this SVG to the repository.

2. Edit number and/or line-length, as needed.

1 1

1

5. Review the installation requirements status, then click Next.

Common Callouts and Arrows

1. Copy-paste a callout or arrow to use in this SVG.

Note: If you need more advanced callouts or arrows

use the TechComm_Inkscape_Callout&Arrow_Libary.

3. Delete this text, this rectangle, and unused

callouts, arrows, or other SVG elements

before adding this SVG to the repository.

2. Edit number and/or line-length, as needed.

1 1

1

Chapter3Install the software

Perform a client installation

3

18 GeneMapper™ ID‑X Software v1.7 Installation Guide

6. When prompted, enter the GeneMapper™ ID‑X Software (GM) host (server) computer name (if

known), then click Next.

Note: If you do not know the host name, you can skip this step during the client installation, then

deﬁne the host at ﬁrst sign-in of the client.

Common Callouts and Arrows

1. Copy-paste a callout or arrow to use in this SVG.

Note: If you need more advanced callouts or arrows

use the TechComm_Inkscape_Callout&Arrow_Libary.

3. Delete this text, this rectangle, and unused

callouts, arrows, or other SVG elements

before adding this SVG to the repository.

2. Edit number and/or line-length, as needed.

1 1

1

7. After the installer establishes a connection with the multi-user database computer, click OK to

continue.

8. Click Next to install the software to the default location.

To install the software to a drive on the client computer dierent from the default drive, select the

destination folder and verify that the boot drive (drive on which the Windows™ operating system is

installed) has ≥250 MB of free space.

IMPORTANT! If you select an invalid destination (such as A: drive or CD-DVD ROM) and click

Next, an invalid drive error message is displayed. When you click OK, the installation stops. To

recover, click Cancel, then start the installation over again using a valid destination folder.

9. Read the current settings, then click Next to start the installation.

IMPORTANT! During installation, a DOS window may open while DOS commands execute. Do

not delete, close, or click the DOS window. If you accidentally click the DOS window, press the

Esc key to exit the window.

10. Remove the installation CD from the CD drive.

Chapter3Install the software

Perform a client installation 3

GeneMapper™ ID‑X Software v1.7 Installation Guide 19

11. In the InstallShield Wizard Complete window, select Yes, I want to restart my computer now,

then click Finish.

12. Repeat the procedure for additional client installations.

Proceed to Chapter 4, “Perform post-installation procedures”.

Chapter3Install the software

Perform a client installation

3

20 GeneMapper™ ID‑X Software v1.7 Installation Guide

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Thermo Fisher Scientific GeneMapper ID‑X Software Installation guide

Thermo Fisher Scientific GeneMapper ID‑X Software Installation guide

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