Avaya Integrated Management Release 2.2 Network Management Console User guide

Avaya Integrated Management

Release 2.2

Network Management

Console

User Guide

14-300169

Issue 2

January 2005

Notice

Every effort was made to ensure that the information in this document

was complete and accurate at the time of printing. However, information

is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your

sales agreement to establish the terms of the limited warranty. In

addition, Avaya’s standard warranty language as well as information

regarding support for this product, while under warranty, is available

through the following Web site: http://www.avaya.com/support

.

Preventing Toll Fraud

"Toll fraud" is the unauthorized use of your telecommunications system

by an unauthorized party (for example, a person who is not a corporate

employee, agent, subcontractor, or is not working on your company's

behalf). Be aware that there may be a risk of toll fraud associated with

your system and that, if toll fraud occurs, it can result in substantial

additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need

technical assistance or support, in the United States and Canada, call the

Technical Service Center's Toll Fraud Intervention Hotline at

1-800-643-2353.

Disclaimer

Avaya is not responsible for any modifications, additions or deletions to

the original published version of this documentation unless such

modifications, additions or deletions were performed by Avaya.

Customer and/or End User agree to indemnify and hold harmless Avaya,

Avaya's agents, servants and employees against all claims, lawsuits,

demands and judgments arising out of, or in connection with,

subsequent modifications, additions or deletions to this documentation

to the extent made by the Customer or End User.

How to Get Help

For additional support telephone numbers, go to the Avaya support Web

site: http://www.avaya.com/support

. If you are:

• Within the United States, click the Escalation Management

link. Then click the appropriate link for the type of support

you need.

• Outside the United States, click the Escalation Management

link. Then click the International Services link that includes

telephone numbers for the international Centers of

Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video

communications) is the prevention of any type of intrusion to (that is,

either unauthorized or malicious access to or use of) your company's

telecommunications equipment by some party.

Your company's "telecommunications equipment" includes both this

Avaya product and any other voice/data/video equipment that could be

accessed via this Avaya product (that is, "networked equipment").

An "outside party" is anyone who is not a corporate employee, agent,

subcontractor, or is not working on your company's behalf. Whereas, a

"malicious party" is anyone (including someone who may be otherwise

authorized) who accesses your telecommunications equipment with

either malicious or mischievous intent.

Such intrusions may be either to/through synchronous

(time-multiplexed and/or circuit-based), or asynchronous (character-,

message-, or packet-based) equipment, or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll

facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration,

regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated

with your system and/or its networked equipment. Also realize that, if

such an intrusion should occur, it could result in a variety of losses to

your company (including but not limited to, human/data privacy,

intellectual property, material assets, financial resources, labor costs,

and/or legal costs).

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked

equipment rests with you - Avaya’s customer system administrator, your

telecommunications peers, and your managers. Base the fulfillment of

your responsibility on acquired knowledge and resources from a variety

of sources including but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and

your peers should carefully program and configure:

• Your Avaya-provided telecommunications systems and their

interfaces

• Your Avaya-provided software applications, as well as their

underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may experience differences in product performance,

reliability and security depending upon network configurations/design

and topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference

caused by unauthorized modifications of this equipment or the

substitution or attachment of connecting cables and equipment other

than those specified by Avaya Inc. The correction of interference caused

by such unauthorized modifications, substitution or attachment will be

the responsibility of the user. Pursuant to Part 15 of the Federal

Communications Commission (FCC) Rules, the user is cautioned that

changes or modifications not expressly approved by Avaya Inc. could

void the user’s authority to operate this equipment.

Product Safety Standards

This product complies with and conforms to the following international

Product Safety standards as applicable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or

IEC 60950-1, 1st Edition, including all relevant national deviations as

listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.

Safety of Information Technology Equipment, CAN/CSA-C22.2

No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No.

60950-1-03 / UL 60950-1.

Safety Requirements for Information Technology Equipment, AS/NZS

60950:2000.

One or more of the following Mexican national standards, as applicable:

NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998.

The equipment described in this document may contain Class 1 LASER

Device(s). These devices comply with the following standards:

• EN 60825-1, Edition 1.1, 1998-01

• 21 CFR 1040.10 and CFR 1040.11.

The LASER devices used in Avaya equipment typically operate within

the following parameters:

Luokan 1 Laserlaite

Klass 1 Laser Apparat

Use of controls or adjustments or performance of procedures other than

those specified herein may result in hazardous radiation exposures.

Contact your Avaya representative for more laser product information.

Typical Center Wavelength Maximum Output Power

830 nm - 860 nm -1.5 dBm

1270 nm - 1360 nm -3.0 dBm

1540 nm - 1570 nm 5.0 dBm

Electromagnetic Compatibility (EMC) Standards

This product complies with and conforms to the following international

EMC standards and all relevant national deviations:

Limits and Methods of Measurement of Radio Interference of

Information Technology Equipment, CISPR 22:1997, EN55022:1998,

and AS/NZS 3548.

Information Technology Equipment - Immunity Characteristics - Limits

and Methods of Measurement, CISPR 24:1997 and EN55024:1998,

including:

• Electrostatic Discharge (ESD) IEC 61000-4-2

• Radiated Immunity IEC 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IEC 61000-4-6

• Mains Frequency Magnetic Field IEC 61000-4-8

• Voltage Dips and Variations IEC 61000-4-11

Power Line Emissions, IEC 61000-3-2: Electromagnetic compatibility

(EMC) - Part 3-2: Limits - Limits for harmonic current emissions.

Power Line Emissions, IEC 61000-3-3: Electromagnetic compatibility

(EMC) - Part 3-3: Limits - Limitation of voltage changes, voltage

fluctuations and flicker in public low-voltage supply systems.

Federal Communications Commission Statement

Part 15:

Part 68: Answer-Supervision Signaling

Allowing this equipment to be operated in a manner that does not

provide proper answer-supervision signaling is in violation of Part 68

rules. This equipment returns answer-supervision signals to the public

switched network when:

• answered by the called station,

• answered by the attendant, or

• routed to a recorded announcement that can be

administered by the customer premises equipment (CPE)

user.

This equipment returns answer-supervision signals on all direct inward

dialed (DID) calls forwarded back to the public switched telephone

network. Permissible exceptions are:

• A call is unanswered.

• A busy tone is received.

• A reorder tone is received.

Avaya attests that this registered equipment is capable of providing users

access to interstate providers of operator services through the use of

access codes. Modification of this equipment by call aggregators to block

access dialing codes is a violation of the Telephone Operator Consumers

Act of 1990.

REN Number

For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

This equipment complies with Part 68 of the FCC rules. On either the

rear or inside the front cover of this equipment is a label that contains,

among other information, the FCC registration number, and ringer

equivalence number (REN) for this equipment. If requested, this

information must be provided to the telephone company.

For G350 and G700 Media Gateways:

This equipment complies with Part 68 of the FCC rules and the

requirements adopted by the ACTA. On the rear of this equipment is a

label that contains, among other information, a product identifier in the

format US:AAAEQ##TXXXX. The digits represented by ## are the ringer

equivalence number (REN) without a decimal point (for example, 03 is a

REN of 0.3). If requested, this number must be provided to the

telephone company.

For all media gateways:

The REN is used to determine the quantity of devices that may be

connected to the telephone line. Excessive RENs on the telephone line

may result in devices not ringing in response to an incoming call. In

most, but not all areas, the sum of RENs should not exceed 5.0. To be

certain of the number of devices that may be connected to a line, as

determined by the total RENs, contact the local telephone company.

REN is not required for some types of analog or digital facilities. Means

of Connection

Connection of this equipment to the telephone network is shown in the

following tables.

For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

For G350 and G700 Media Gateways:

For all media gateways:

If the terminal equipment (for example, the media server or media

gateway) causes harm to the telephone network, the telephone

company will notify you in advance that temporary discontinuance of

service may be required. But if advance notice is not practical, the

telephone company will notify the customer as soon as possible. Also,

you will be advised of your right to file a complaint with the FCC if you

believe it is necessary.

The telephone company may make changes in its facilities, equipment,

operations or procedures that could affect the operation of the

equipment. If this happens, the telephone company will provide

advance notice in order for you to make necessary modifications to

maintain uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty

information, please contact the Technical Service Center at

1-800-242- 2121 or contact your local Avaya representative. If the

equipment is causing harm to the telephone network, the telephone

company may request that you disconnect the equipment until the

problem is resolved.

* Note: This equipment has been tested and found to comply with

the limits for a Class A digital device, pursuant to Part 15 of the FCC

Rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a

commercial environment. This equipment generates, uses, and can

radiate radio frequency energy and, if not installed and used in

accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of this equipment

in a residential area is likely to cause harmful interference in which

case the user will be required to correct the interference at his own

expense.

Manufacturer’s Port

Identifier

FIC Code SOC/

REN/

A.S. Code

Network

Jacks

Off premises station OL13C 9.0F RJ2GX,

RJ21X,

RJ11C

DID trunk 02RV2-T 0.0B RJ2GX,

RJ21X

CO trunk 02GS2 0.3A RJ21X

02LS2 0.3A RJ21X

Tie trunk TL31M 9.0F RJ2GX

Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C

1.544 digital interface 04DU9-B

N

6.0F RJ48C,

RJ48M

04DU9-IK

N

6.0F RJ48C,

RJ48M

04DU9-IS

N

6.0F RJ48C,

RJ48M

120A4 channel service

unit

04DU9-D

N

6.0Y RJ48C

Manufacturer’s Port

Identifier

FIC Code SOC/

REN/

A.S. Code

Network

Jacks

Ground Start CO trunk 02GS2 1.0A RJ11C

DID trunk 02RV2-T AS.0 RJ11C

Loop Start CO trunk 02LS2 0.5A RJ11C

1.544 digital interface 04DU9-BN 6.0Y RJ48C

04DU9-DN 6.0Y RJ48C

04DU9-IKN 6.0Y RJ48C

04DU9-ISN 6.0Y RJ48C

Basic Rate Interface 02IS5 6.0F RJ49C

A plug and jack used to connect this equipment to the premises wiring

and telephone network must comply with the applicable FCC Part 68

rules and requirements adopted by the ACTA. A compliant telephone

cord and modular plug is provided with this product. It is designed to be

connected to a compatible modular jack that is also compliant. It is

recommended that repairs be performed by Avaya certified technicians.

The equipment cannot be used on public coin phone service provided by

the telephone company. Connection to party line service is subject to

state tariffs. Contact the state public utility commission, public service

commission or corporation commission for information.

This equipment, if it uses a telephone receiver, is hearing aid compatible.

Canadian Department of Communications (DOC) Interference Information

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme

NMB-003 du Canada.

This equipment meets the applicable Industry Canada Terminal

Equipment Technical Specifications. This is confirmed by the registration

number. The abbreviation, IC, before the registration number signifies

that registration was performed based on a Declaration of Conformity

indicating that Industry Canada technical specifications were met. It

does not imply that Industry Canada approved the equipment.

Installation and Repairs

Before installing this equipment, users should ensure that it is

permissible to be connected to the facilities of the local

telecommunications company. The equipment must also be installed

using an acceptable method of connection. The customer should be

aware that compliance with the above conditions may not prevent

degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative

designated by the supplier. Any repairs or alterations made by the user

to this equipment, or equipment malfunctions, may give the

telecommunications company cause to request the user to disconnect

the equipment.

Declarations of Conformity

United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC)

Avaya Inc. in the United States of America hereby certifies that the

equipment described in this document and bearing a TIA TSB-168 label

identification number complies with the FCC’s Rules and Regulations 47

CFR Part 68, and the Administrative Council on Terminal Attachments

(ACTA) adopted technical criteria.

Avaya further asserts that Avaya handset-equipped terminal equipment

described in this document complies with Paragraph 68.316 of the FCC

Rules and Regulations defining Hearing Aid Compatibility and is deemed

compatible with hearing aids.

Copies of SDoCs signed by the Responsible Party in the U. S. can be

obtained by contacting your local sales representative and are available

on the following Web site: http://www.avaya.com/support

.

All Avaya media servers and media gateways are compliant with FCC

Part 68, but many have been registered with the FCC before the SDoC

process was available. A list of all Avaya registered products may be

found at: http://www.part68.org

by conducting a search using "Avaya"

as manufacturer.

European Union Declarations of Conformity

Avaya Inc. declares that the equipment specified in this document

bearing the "CE" (Conformité Europeénne) mark conforms to the

European Union Radio and Telecommunications Terminal Equipment

Directive (1999/5/EC), including the Electromagnetic Compatibility

Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC).

Copies of these Declarations of Conformity (DoCs) can be obtained by

contacting your local sales representative and are available on the

following Web site: http://www.avaya.com/support

.

Japan

This is a Class A product based on the standard of the Voluntary Control

Council for Interference by Information Technology Equipment (VCCI).

If this equipment is used in a domestic environment, radio disturbance

may occur, in which case, the user may be required to take corrective

actions.

To order copies of this and other documents:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701

FAX 1.800.457.1764 or 1.207.626.7269

Write: Globalware Solutions

200 Ward Hill Avenue

Haverhill, MA 01835 USA

Attention: Avaya Account Management

E-mail: totalware@gwsmail.com

For the most current versions of documentation, go to the Avaya

support Web site: http://www.avaya.com/support

.

Avaya Network Management Console User Guide 5

Table of Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

The Purpose of This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Who Should Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Organization of This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Chapter 1 — Network Management in Standalone Mode. . . . . . . . . . . . . . . .13

Network Management In Standalone Mode Overview . . . . . . . . . .14

Network Management in Standalone Mode Terms . . . . . . . . . . . . .15

What is Avaya Network Management Server . . . . . . . . . . . . . . . . .16

What is Avaya Network Management Console . . . . . . . . . . . . . . . .16

What is a Network Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

What is Discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

What is Event Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

What is Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Chapter 2 — Avaya Network Management Server . . . . . . . . . . . . . . . . . . . . .23

Introduction to Avaya Network Management Server . . . . . . . . . . .23

Starting Avaya Network Management Server . . . . . . . . . . . . . . . . .23

Stopping Avaya Network Management Server . . . . . . . . . . . . . . . .25

Chapter 3 — Avaya Network Management Console Introduction . . . . . . . . .27

Starting Avaya Network Management Console . . . . . . . . . . . . . . . .27

Avaya Network Management Console User Interface . . . . . . . . . . .28

Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Network Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Network Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Dialog Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Using Tooltips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Requesting Write Permission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Avaya Network Management Console Options . . . . . . . . . . . . . . . .34

SNMP Access Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Default SNMP Access Parameters . . . . . . . . . . . . . . . . . . . .35

Setting SNMP Access Parameters for IP Ranges . . . . . . . . .37

Setting Specific IP Parameters . . . . . . . . . . . . . . . . . . . . . . .39

Setting Connectivity Polling Parameters . . . . . . . . . . . . . . . . . .40

Selecting a Default Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Setting Read/Write Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . .42

6 Avaya Network Management Console User Guide

Table of Contents

Using Avaya Network Management Console Tables . . . . . . . . . . . .43

Using Avaya Network Management Console Help . . . . . . . . . . . . .43

Opening the Help to the Contents Page . . . . . . . . . . . . . . . . . .43

Opening the Help to a Topic of Interest . . . . . . . . . . . . . . . . . . .43

Closing Avaya Network Management Console . . . . . . . . . . . . . . . .44

Chapter 4 — Avaya Network Management Console Network Tree . . . . . . . .45

Introduction to the Network Tree . . . . . . . . . . . . . . . . . . . . . . . . . .45

Using the Network Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

The Subnet View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

The Device Type View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

The System View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Custom Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Creating Custom Views . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Modifying Custom Views . . . . . . . . . . . . . . . . . . . . . . . . . .50

Deleting Custom Views . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Adding Branches in Custom Views . . . . . . . . . . . . . . . . . .51

Modifying Branches in Custom Views . . . . . . . . . . . . . . . .52

Deleting Branches in Custom Views . . . . . . . . . . . . . . . . . .52

Printing the Network Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Searching the Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Chapter 5 — Avaya Network Management Console Network Table . . . . . . .55

Using the Network Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Network Table Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Network Table Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Managing Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Manually Adding Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Modifying Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Device Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Deleting Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Chapter 6 — Avaya Network Management Console Application Launcher .63

Launching Device Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Device Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Web Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

PING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Avaya Site Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Avaya MultiSite Administration . . . . . . . . . . . . . . . . . . . . . . . .67

Avaya Fault and Performance Manager . . . . . . . . . . . . . . . . . .67

Avaya VAL Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Avaya Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Extreme EPICenter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Launching Network-wide Applications . . . . . . . . . . . . . . . . . . . . . .70

Avaya Network Management Console User Guide 7

Table of Contents

Chapter 7 — Network Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Introduction to Network Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Managing Network Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Creating a Network Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Opening a Network Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Saving a Network Map to a Different Name . . . . . . . . . . . . . . .73

Printing a Network Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Importing Devices into the Network Map . . . . . . . . . . . . . . . . . . . .74

Exporting the Network Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

CSV File Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Chapter 8 — Introduction to the Discovery Window. . . . . . . . . . . . . . . . . . . .77

Opening the Discovery Window . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

The Discovery User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Discovery Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Subnets Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Discovery Dialog Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Discovery Log Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Discovery Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Closing the Discovery Window . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Chapter 9 — Discovering Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Setting Discovery Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Configuring Discovery Method and Range . . . . . . . . . . . . . . . .84

Configuring Discovery’s Naming Method . . . . . . . . . . . . . . . . .86

Selecting Device Types to Discover . . . . . . . . . . . . . . . . . . . . . .89

Using the Discovery Scheduler . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Discovering Subnets and Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Discovering All Subnets and Nodes . . . . . . . . . . . . . . . . . . . . . .92

Discovering Nodes on Specific Subnets . . . . . . . . . . . . . . . . . . .93

Manually Adding Subnets . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Modifying Subnets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Subnet Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Deleting Subnets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Using the Discovery Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Configuring Router Access Parameters . . . . . . . . . . . . . . . . . . .99

Saving the Discovery Log . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Deleting Log Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Clearing the Discovery Log . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Manually Discovering System View . . . . . . . . . . . . . . . . . . . . . . . .101

Using the System View Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Chapter 10 — Introduction to the Event Manager . . . . . . . . . . . . . . . . . . . .103

Event Manager Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Viewing the Event Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

The Event Manager User Interface . . . . . . . . . . . . . . . . . . . . . . . . .104

The Event Log Browser User Interface . . . . . . . . . . . . . . . . . .104

8 Avaya Network Management Console User Guide

Table of Contents

Event Log Browser Toolbar . . . . . . . . . . . . . . . . . . . . . . .105

The Trap Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Status Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

The Event Configuration User Interface . . . . . . . . . . . . . . . . .107

Event Configuration Toolbar . . . . . . . . . . . . . . . . . . . . . .108

The Event Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Assign Action Form Area . . . . . . . . . . . . . . . . . . . . . . . . .110

Event Configuration Form Area . . . . . . . . . . . . . . . . . . . .110

The Action List User Interface . . . . . . . . . . . . . . . . . . . . . . . . .112

Action List Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

The Action Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Action Form Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Closing the Event Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Chapter 11 — Managing Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Managing Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Trap Log Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Filtering Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Filtering By Severity Level . . . . . . . . . . . . . . . . . . . . . . . .117

Filtering By IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Filtering By Device Type . . . . . . . . . . . . . . . . . . . . . . . . . .119

Filtering By Acknowledged . . . . . . . . . . . . . . . . . . . . . . .119

Viewing All Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Acknowledging Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Deleting Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Editing Severity Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Saving the Trap Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Defining Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Actions Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Adding Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Modifying Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Action Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Action Scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Action Audio Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Deleting Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Applying Changes to the Action List . . . . . . . . . . . . . . . . . . . .128

Action Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Configuring Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Assigning Actions to Events . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Configuring Event Forwarding . . . . . . . . . . . . . . . . . . . . . . . .132

Event Forwarding Sources . . . . . . . . . . . . . . . . . . . . . . . .134

Configuring Forwarding Recipients . . . . . . . . . . . . . . . . .134

Chapter 12 — Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Introduction to Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Remote Access and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Starting a Remote Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136

Avaya Network Management Console User Guide 9

Table of Contents

Appendix A — Network Management Menus . . . . . . . . . . . . . . . . . . . . . . . .137

Avaya Network Management Console Menus . . . . . . . . . . . . . . . .137

Avaya Network Management Console File Menu . . . . . . . . . .137

Avaya Network Management Console Edit Menu . . . . . . . . .138

Avaya Network Management Console View Menu . . . . . . . .139

Avaya Network Management Console Actions Menu . . . . . .139

Avaya Network Management Console Tools Menu . . . . . . . .140

Avaya Network Management Console Help Menu . . . . . . . . .141

Discovery Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Discovery File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Discovery Edit Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Discovery View Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Discovery Actions Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Discovery Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Event Log Browser Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Event Log Browser File Menu . . . . . . . . . . . . . . . . . . . . . . . . .143

Event Log Browser Edit Menu . . . . . . . . . . . . . . . . . . . . . . . .143

Event Log Browser View Menu . . . . . . . . . . . . . . . . . . . . . . . .144

Event Log Browser Help Menu . . . . . . . . . . . . . . . . . . . . . . . .144

Event Configuration Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Event Configuration File Menu . . . . . . . . . . . . . . . . . . . . . . . .145

Event Configuration Edit Menu . . . . . . . . . . . . . . . . . . . . . . .145

Event Configuration Tools Menu . . . . . . . . . . . . . . . . . . . . . .145

Event Configuration Help Menu . . . . . . . . . . . . . . . . . . . . . . .146

Action List Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Action List File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Action List Edit Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Action List Tools Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Action List Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

10 Avaya Network Management Console User Guide

Table of Contents

Avaya Network Management Console User Guide 11

Preface

Welcome to Avaya Network Management Console in Standalone Mode.

This chapter provides an introduction to the structure and assumptions

of this manual. It includes the following sections:

• The Purpose of This

Manual - A description of the goals of this

manual.

• Who Should Use This

Manual - The intended audience of this

manual.

The Purpose of This Manual

This manual contains information needed to use Avaya Network

Management Console in Standalone Mode efficiently and effectively.

Who Should Use This Manual

This manual is intended for network managers familiar with network

management and its fundamental concepts.

Organization of This Manual

This manual is structured to reflect the following conceptual divisions:

• Preface - A description of the manual’s purpose, intended

audience, and organization.

• Network Management in Standalone Mode

- An overview

of Avaya Network Management Console in Standalone Mode,

including a discussion of basic network management concepts.

• Avaya Network Management Server

- An overview of

Avaya Network Management Server including instructions on

starting Avaya Network Management Server from your

computer.

Preface

12 Avaya Network Management Console User Guide

• Avaya Network Management Console Introduction - An

introduction to Avaya Network Management Console, including

instructions on starting Avaya Network Management Console, a

detailed description of Avaya Network Management Console’s

user interface, and instructions on how to use Avaya Network

Management Console’s on-line help.

• Avaya Network Management Console Network Tree

- A

description of the Avaya Network Management Console network

tree including its default views - the Subnet View and Device

Type View - and the System View for networks containing VoIP

devices. It also includes instructions on how to create custom

views and search the tree.

• Avaya Network Management Console Network Table

- A

description of the Avaya Network Management Console network

table and instructions on how to add, delete, and modify objects

in the table.

• Avaya Network Management Console

Application Launcher - Instructions on how to launch device-

specific and network-wide applications from Avaya Network

Management Console.

• Network Maps

- An explanation of Network Maps, instructions

on how to create, open, save, and print Network Maps, and

instructions on importing devices into Network Maps and

exporting devices from Network Maps.

• Introduction to the Discovery Window

- Instructions on how

to open and close the Discovery window and a description of the

Discovery window.

• Discovering Your Network

- Instructions on how to use

Network Management in Standalone Mode to discover the

subnets, nodes and VoIP devices on your network. It also includes

an explanation of the Discovery Log and how to configure a

router’s access parameters including SNMP V1 or SNMP V3

protocol.

• Introduction to the Event Manager

- Instructions on how to

open and close the Event Manager and a description of the Event

Manager.

• Managing Events

- Instructions on how to use the Event

Manager to view, filter, and delete events from the Event Log

Browser, define event actions, and assign actions to events.

• Remote Access

- Instructions on running Avaya Network

Management Console remotely, including security issues.

Avaya Network Management Console User Guide 13

1

Network Management in

Standalone Mode

This chapter provides an overview of Network Management in

Standalone Mode and provides a general description of network

management using Network Management in Standalone Mode. This

chapter includes the following sections:

• Network Management In Standalone Mode Overview

- A

general description of Network Management in Standalone

Mode.

• Network Management in Standalone Mode Terms

-

Definitions of terms used in this documentation.

• What is Avaya Network Management Server

- A description

of the Avaya Network Management Server and its functions.

• What is Avaya Network Management Console

- A

description of Avaya Network Management Console and its

functions.

• What is a Network Map

- A description of Network Maps and

their functions.

• What is Discovery

- A description of Network Management’s

Discovery feature.

• What is Event Handling

- A description of events and how to

view them using the Event Manager.

• What is Remote Access

- An description of the remote access

capability of Network Management in Standalone Mode.

More detailed information about each of the topics can be found in

subsequent chapters.

Chapter 1

14 Avaya Network Management Console User Guide

Network Management In Standalone Mode

Overview

Network Management in Standalone Mode includes Avaya Network

Management Server, and Avaya Network Management Console, an

application that allows you to view the devices in your network. Avaya

Network Management Console also provides a platform from which you

can launch applications to manage network devices and monitor the

traffic on your network. In addition, Network Management in

Standalone Mode provides a Discovery service which can search your

network for devices and an Event Log which reports network events.

Network Management in Standalone Mode uses a client/server

architecture allowing multiple users to access the Avaya Network

Management Server simultaneously. Web based technology provides a

method for accessing and managing your network from any computer

with Internet access.

The figure below illustrates the flow of information between the

different components that comprise Network Management in

Standalone Mode and Network Management applications.

Figure 1-1. Network Management Overview

Avaya Network

Managment

Console

Local Access

Avaya Network

Managment

Console

Remote Access

I

n

t

e

r

n

e

t

Avaya Network

Management

Server

Device Managers

Network-wide

Applications

Daemons

Network File

User Input User Input

Device Managers

Network-wide

Applications

P330

G700

P882

Network

Devices

Avaya Network Management Console User Guide 15

Network Management in Standalone Mode

When Avaya Network Management Server is launched, it runs a

number of daemons which poll the network devices listed in the default

Network Map to determine their status and updates their colors in the

Avaya Network Management Console View Area. Users can manage

devices or launch network-wide applications via Avaya Network

Management Console. Avaya Network Management Console

communicates these requests to Avaya Network Management Server

which launches the correct applications. When run remotely, these

applications are uploaded from Avaya Network Management Server to

the remote station.

Network Management in Standalone Mode Terms

The following table provides a list of terms used in Network

Management in Standalone Mode documentation with their

descriptions.

Table 1-1. Network Management Terms

Term Description

Best Name The best name for a device known to Network

Management. For information on defining the

method used by Network Management to

arrive at the Best Name, refer to “Configuring

Discovery’s Naming Method” on page 86.

Branch An intermediate level in the Network Tree.

Branches include device types, subnets, and

user defined branches in custom views of the

network.

Network File A file where information about the devices in

the Network Map is stored.

Network

Map

The set of devices that are known to

Avaya Network Management Server.

Node A network device. Nodes include (but are not

limited to) switches, hubs, routers, network

printers, and computers.

Object A branch or node in the network.

Poll A request by an application for information

from a device.

Chapter 1

16 Avaya Network Management Console User Guide

What is Avaya Network Management Server

Avaya Network Management Server communicates with the devices in

the network via Simple Network Management Protocol (SNMP) V1 or

V3. It receives user input via Avaya Network Management Console and

updates Avaya Network Management Console with information from

the network devices. Avaya Network Management Server runs in the

background as a Windows 2000/XP service. The server provides a central

address for event reporting. It passes traps to Avaya Network

Management Console for display in the Event Log Browser. For more

information about event handling and traps, refer to “What is Event

Handling” on page 18.

In addition, Avaya Network Management Server allows you to operate

Avaya Network Management Console from a remote location. This

feature provides a method for managing your network from any

computer connected to the Internet. By pointing your web browser to

Avaya Network Management Server’s IP address, you can access

Avaya Network Management Console and manage your network. For

more information on running Avaya Network Management Console

from a remote location, refer to “What is Remote Access” on page 21

.

What is Avaya Network Management Console

Avaya Network Management Console is the user interface to Avaya

Network Management Server. It receives information from Avaya

Network Management Server and sends the server information input by

the user. Avaya Network Management Console displays the devices in

the current Network Map using a hierarchical tree. The tree can be

organized by subnet or device type, or logically by systems. Additionally,

you can create custom views of the network.

Avaya Network Management Console User Guide 17

Network Management in Standalone Mode

Figure 1-2. Avaya Network Management Console

When a device in the Network Tree is selected, information about the

selected device appears in the Network Table. You can then modify the

device’s parameters. Avaya Network Management Console also provides

the ability to launch applications that communicate directly with the

device. These applications allow you to manage the device via its

Command Line Interface (CLI) or Device Manager, and monitor the

traffic on the device. For example, if you select an Avaya P330 Device in

the Network Table, you can launch Telnet to configure the device via its

CLI or launch Avaya P330 Device Manager to configure and monitor the

device via its management application and monitor the device using

Avaya P330 SMON Manager.

In addition, Avaya Network Management Console allows you to launch

network-wide applications such as, Avaya Software Update Manager for

updating embedded software, Avaya VLAN Manager for managing

VLANs across the entire network, and Avaya SMON Manager for

monitoring network traffic.

What is a Network Map

A Network Map consists of all of the devices known to Avaya Network

Management Server. The list of devices is stored in the Network File,

along with basic information about each device. When Avaya Network

Management Console opens, Avaya Network Management Server

extracts information about the devices in the Network Map from the

Network File. These devices are displayed in the Network Tree.

Chapter 1

18 Avaya Network Management Console User Guide

Devices can be added to the current Network Map using Discovery or the

Add Device dialog box. Devices in the Network Map can also be

modified. All changes to the Network Map are stored in the Network

File.

You can maintain multiple Network Maps by saving individual maps

with unique names. The Network Map whose devices are visible in

Avaya Network Management Console is the current Network Map.

You can also create a text file that contains the necessary information

about each device you want to add to the current Network Map and

import the devices listed in the file into the Network Map. For more

information on importing devices into the Network Map, refer to

“Importing Devices into the Network Map” on page 74

.

Avaya Network Management Server can also export the information in

the current Network Map to a CSV file. For more information on

exporting the device information from the current Network Map, refer

to “Exporting the Network Map” on page 75

.

What is Discovery

Network Management in Standalone Mode can ‘discover’ the subnets

and nodes on your network. The Discovery tool uses SNMP MIB-II on

network nodes to search your network. In addition, you can instruct

Discovery to use ICMP Echo (ping) to search the network. You can

instruct Discovery to search your entire network for subnets and nodes,

limit the search to selected subnets, or update information about the

objects in the Network View.

The Discovery window shows a list of the subnets discovered with the

number of nodes found in each subnet. You can apply the results of a

Discovery to the current Network Map.

What is Event Handling

Events are unexpected or extraordinary occurrences in your network.

Examples of events include the loss of a port’s connection, the insertion

or removal of a module from a device, and the failure of a fan or power

supply. Network Management provides a method of reporting network

events.

* Note: For the purposes of this document, the terms ‘event’ and

‘trap’ are used interchangeably.

Avaya Network Management Console User Guide 19

Network Management in Standalone Mode

Network Management communicates with device agents using SNMP.

Device agents can send traps to Avaya Network Management Server

reporting on the status of their ports, modules, etc. The server then

passes traps to the relevant managers of the device involved and updates

the Event Manager.

To receive traps using Network Management in Standalone Mode,

network devices must be configured to send traps to the Avaya Network

Management Server. For information on configuring Avaya LAN and

backbone devices to send traps to Avaya Network Management Server,

refer to the User Guide or Device Manager User Guide for the devices in

your network. The Event Manager maintains a log of all traps received

from the devices in the network. These traps can be viewed in the Event

Log Browser.

Figure 1-3. Event Handling Flow

Traps are categorized by their severity. Some traps report events that are

not problems. An example of this type of trap is the insertion of a

module into a device. These traps have a severity level of Info. Other

traps require more attention, such as the loss of a regular port’s

connection. Traps of this type have a severity level of Warning. Finally,

there are traps, such as the failure of a backbone link, which require

immediate attention. These traps have a severity level of Minor, Major,

or Critical.

Chapter 1

20 Avaya Network Management Console User Guide

Figure 1-4. Event Log Browser

The Event Manager displays all of the traps sent by Avaya Network

Management Server. In the Event Manager you can:

• Sort the Event Log Browser by any of its fields.

• Filter the traps displayed and change the severity of selected

traps.

• Acknowledge traps to help you remember which traps you have

already seen.

• Define the format of the description field.

• Delete traps, signifying that the problem causing the trap was

resolved.

In addition, the Event Manager allows you to define event actions.

Event actions can include notification via a pop-up, audible, or e-mail

message or the running of a script. Actions can be assigned to any

network events. You can also limit the action to events from specified

sources. This feature enables you to receive immediate notification of

important network events.

The Event Manager can also act as a trap surrogate, forwarding all, or

selected, traps to other devices.

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Avaya Integrated Management Release 2.2 Network Management Console User guide

Avaya Integrated Management Release 2.2 Network Management Console User guide

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