Contents
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Contents
Installing the Polycom Video Control Application . . . . . . . . 1-1
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Collecting IP Phone and Video Endpoint Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Obtaining Your Software License Key Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Installing the Polycom VCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Upgrading the Polycom VCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Uninstalling the VCA Provider and Application from the CUAE Server . . . . . . . . . . . 1-8
Uninstalling the Polycom VCA Application Files and the CUAE Video Endpoint
Administrator Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Configuring the Polycom Video Control Application . . . . . . 2-1
Uploading and Configuring the Polycom VCA Provider . . . . . . . . . . . . . . . . . . . . 2-2
Uploading and Configuring the Polycom VCA Application Scripts and URLs . . 2-5
Configuring the Polycom VCA Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Adding Polycom VCA Services to the Cisco Unified CallManager . . . . . . . . . . . . 2-9
Configuring the Optional “Convert to Video” Service . . . . . . . . . . . . . . . . . . . . . 2-12
Applying the Cisco Hotfix to CUAE Version 2.4.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Creating the Polycom JTAPI User on the Cisco Unified CallManager . . . . . . . . . . . . . 2-13
Setting Up CUAE for the “Convert to Video” Service . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Adding Polycom Video Endpoints to the Cisco Unified CallManager . . . . . . . . 2-22
Running the Video Endpoint Administrator Tool . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
Activating the VCA Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
Making IP Phone to Video Endpoint Associations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Subscribing Cisco IP Phones to VCA Services and Creating Shortcuts . . . . . . . . 2-28
Uninstalling the Polycom Video Control Application . . . . . . 3-1
Removing Polycom VCA Services from the Cisco Unified CallManager . . . . . . . 3-2
Removing the Optional VCA “Convert to Video” Service . . . . . . . . . . . . . . . . . . . 3-5
Resetting Cisco IP Phones that were Previously Running the Polycom VCA . . 3-12
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Common Problems and Corrective Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Polycom VCA Application Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Configuring VCA Logging Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Collecting the VCA Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Using the Audit Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11