DRAFT
April 26, 2002 11:04 am, 4335337.fm
ABI PRISM™ 6100 Nucleic Acid PrepStation
20 User Bulletin
HyperTerminal Software
Printer
Problem Possible Causes Verify and/or Remedy
HyperTerminal Error:
Unable to open COM1 (COM 2).
Please check your port settings.
•Serial cable is unplugged or
not seated properly
•Designated COM port is
currently in use by another
software application
1. Verify that the serial cable is connected to
the printer port of the 6100 PrepStation and
the correct COM port of the computer.
2. Reseat the serial cable connections.
3. Exit all programs using the COM port.
4. If unable to establish communication,
disable or remove from the computer all
software that use the COM ports.
IMPORTANT! Some common laboratory
software will not relinquish control of the COM
ports, even when closed. In those cases,
identify the controlling software, and remove it
from the computer before proceeding.
5. If unable to establish communication:
a. Click OK.
b. Exit the HyperTerminal program.
c. Plug the serial cable into the alternate
serial port.
d. Re-attempt the connection using the
alternate COM port.
6. If the problem persists, call technical
support.
HyperTerminal is not spooling log
or method data •Serial cable is not plugged
into the printer port of the
6100 PrepStation
•Serial cable is unplugged or
not seated properly
1. Verify that the serial cable is connected to
the printer port of the 6100 PrepStation and
the correct COM port of the computer.
2. Reseat the serial cable connections.
Problem Possible Causes Verify and/or Remedy
6100 PrepStation will not print to
networked printer •Serial cable is unplugged or
not seated properly
•Printer is not configured
with the correct
communications
parameters
1. Verify that the serial cable is connected to
the printer port of the 6100 PrepStation and
the correct COM port of the printer.
2. Verify and reseat the serial cable.
3. If unable to establish communication, use
the documentation accompanying the
printer to verify that it is configured with the
following communication parameters:
–9600 baud rate
–8 data bits
–No parity
–1 stop bit
–No flow control
4. If the problem persists, call technical
support.