QMS Magicolor 6100 Operating instructions

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The followin

g

are trademarks or re

g

istered trademarks of their respective owners. Other product names

mentioned in this manual ma

y

also be trademarks or re

g

istered trademarks of their respective owners.

Re

g

istered trademarks are re

g

istered in the United States Patent and Trademark Office; some trademarks

ma

y

also be re

g

istered in other countries. QMS, Crown, CrownAdmin, CrownCop

y

, CrownNet, the QMS

lo

g

o, ma

g

icolor, and the Crown seal are re

g

istered trademarks of QMS, Inc., and CrownView,

Ima

g

eServer, Multi-Res, PS Executive Series, Q

COLOR

, and QFORM are trademarks of QMS, Inc.

PostScript is a trademark of Adobe S

y

stems Incorporated for a pa

g

e description lan

g

ua

g

e and ma

y

be

re

g

istered in certain

j

urisdictions. Throu

g

hout this manual, “PostScript Level 2” is used to refer to a set of

capabilities defined b

y

Adobe S

y

stems for its PostScript Level 2 pa

g

e description lan

g

ua

g

e. These

capabilities, amon

g

others, are implemented in this product throu

g

h a QMS-developed emulation that is

compatible with Adobe's PostScript Level 2 lan

g

ua

g

e. Adobe, Acrobat, the Acrobat lo

g

o/Adobe S

y

stems

Incorporated. 3Com, 3+Open/3Com Corporation. Aldus, Aldus Pa

g

eMaker, Aldus FreeHand/Aldus

Corporation. Apple, AppleTalk, EtherTalk, LaserWriter, LocalTalk, Macintosh, TrueT

y

pe/Apple Computer,

Inc. VINES/Ban

y

an. Centronics/Centronics. Color Solutions, ColorBlind/Color Solutions. DEC, DECnet,

LN03, LN03 Plus, VMS/Di

g

ital E

q

uipment Corporation. PhoneNET/Farallon Computin

g

, Inc. CompuServe /

H & R Block. Hewlett-Packard, HP, PCL, HP-GL, LaserJet/Hewlett-Packard Co. IBM, OS/2, Token-Rin

g

/

International Business Machines Corporation. Intel/Intel Corporation. Iome

g

a, Jaz, Zip/Iome

g

a. Microsoft,

MS-DOS/Microsoft Corporation. Novell and NetWare/Novell, Inc. Pantone, PANTONE/Pantone. PANTONE

is Pantone, Inc.’s check-standard trademark for color reproduction and color reproduction materials. QuarkXPress/

Quark, Inc. TOPS/Sun Micros

y

stems, Inc. UNIX/UNIX S

y

stems Laboratories. SIMM/Wan

g

Laboratories.

Ethernet/Xerox. All other trademarks are the propert

y

of their respective owners.

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The di

g

itall

y

encoded software included with

y

our

magicolor

6100 Print S

y

stem is Cop

y

ri

g

y

QMS, Inc. All Ri

g

hts Reserved. This software ma

y

not be reproduced, modified, displa

y

ed, transferred, or

copied in an

y

form or in an

y

manner or on an

y

media, in whole or in part, without the express written

permission of QMS, Inc.

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This manual is Cop

y

ri

g

y

QMS, Inc., One Ma

g

num Pass, Mobile, AL 36618. All Ri

g

hts

Reserved. This manual ma

y

not be copied in whole or in part, nor transferred to an

y

other media or

lan

g

ua

g

e, without the express written permission of QMS, Inc.

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Standard Product Documentation ................................................................. 1-2

Manuals on the CD-ROM 1-3

Usin

g

Adobe Acrobat Reader 1-4

T

y

po

g

raphic Conventions 1-6

Getting Acquainted with Your Printer ........................................................... 1-7

Printer Components 1-7

The Control Panel ........................................................................................... 1-9

Message Window ............................................................................................ 1-9

Settin

g

the Messa

g

e Window Lan

g

ua

g

e 1-10

Control Panel Indicators ............................................................................... 1-10

Control Panel Keys ....................................................................................... 1-11

Online, Media, and Cancel Ke

y

s 1-11

Menu, Select, Previous, and Next Ke

y

s 1-12

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Loading the Media Cassette ...........................................................................2-3

Paper Specifications 2-3

Prepare the Paper 2-4

Load the Cassette 2-4

Usin

g

Letterhead and Memo Media 2-5

Using Media Other Than Paper ......................................................................2-6

Usin

g

Envelopes 2-7

Usin

g

Gloss

y

Stock 2-9

Usin

g

Labels 2-9

Usin

g

Thick Stock 2-11

Usin

g

Transfer Media 2-12

Usin

g

Transparencies 2-13

Using Toner Cartridges .................................................................................2-14

Toner Cartrid

g

e Life 2-14

Refilled Toner Cartrid

g

es 2-15

Orderin

g

Toner Cartrid

g

es 2-15

Toner Cartrid

g

e Stora

g

e 2-15

Replacing a Toner Cartridge ........................................................................2-16

Replacing the OPC Belt Cartridge ...............................................................2-18

Replacing the Fuser Oil Bottle .....................................................................2-22

Replacing the Cleaning Roller ......................................................................2-23

Replacing the Waste Toner Bottle ...............................................................2-24

Replacing the Ozone Filter ..........................................................................2-26

Handling the Printer ......................................................................................2-26

Cleaning the Printer ......................................................................................2-27

Guidelines for Cleanin

g

Inside the Printer 2-28

Cleanin

g

the Transfer Unit 2-28

Cleanin

g

the OPC Belt Cartrid

g

e 2-32

Cleanin

g

the Laser Lens 2-33

Cleanin

g

the Exterior of The Printer 2-35

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Maintenance Schedule ................................................................................. 2-36

Cleanin

g

Schedule 2-36

Preventive Maintenance Schedule 2-37

Replacement Schedule 2-38

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High-Resolution Printing ............................................................................... 3-3

How Much Memor

y

Do You Need? 3-3

Settin

g

the Default Resolution 3-4

PDF File Printing ............................................................................................. 3-5

Ad

j

ustin

g

Memor

y

Clients for PDF Printin

g

3-5

Printin

g

Preformatted Files Usin

g

CrownView 3-6

Troubleshootin

g

PDF Direct Printin

g

from CrownView 3-6

Cassette Chaining ........................................................................................... 3-7

Enablin

g

/Disablin

g

Cassette Chainin

g

3-7

Collating Output ............................................................................................. 3-8

Enablin

g

/Disablin

g

Collation 3-8

Workin

g

with Chunk Collation 3-9

Improvin

g

Collation Performance 3-9

Duplex (2-Sided) Printing ............................................................................. 3-10

Manual Duplexin

g

3-10

Auto Duplexin

g

3-10

Printing on Standard and Custom Media Sizes ......................................... 3-12

Working with Status Pages ......................................................................... 3-13

Identif

y

in

g

a Status Pa

g

e T

y

pe 3-13

Printin

g

a Status Pa

g

e 3-14

Cancelling/Ending Print Jobs ...................................................................... 3-14

Cancellin

g

a Print Job 3-15

Cancellin

g

all Print Jobs 3-15

Endin

g

a Print Job 3-15

Proof-Then-Print ............................................................................................ 3-16

Usin

g

Proof-Then-Print 3-16

CrownView ..................................................................................................... 3-18

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Setting up the Printer Web Page ..................................................................3-19

Determinin

g

the Printer Name 3-19

Settin

g

Up Your Browser Software 3-19

Printer Home Page ........................................................................................3-23

Home 3-24

Operator Control 3-25

General Settin

g

s 3-27

Printer Jobs 3-34

Consumable Status 3-35

Accountin

g

3-37

Statistics 3-40

S

y

stem Support Pa

g

e 3-42

QMS, Inc. Pa

g

e 3-44

Online Help Pa

g

e 3-44

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Color Management and Control..................................................................... 4-2

QMS QCOLOR Technology ............................................................................4-2

QMS QCOLOR Automatic Color Correction 4-3

Color Matchin

g

with QMS Advanced Level 2 4-5

Host-Based Color Matchin

g

4-6

PANTONE Color Matchin

g

Tables 4-8

Color Calibration 4-8

Colorific 4-9

QMS ColorDepth Screenin

g

Technolo

gy

4-9

A

g

fa Balanced Screenin

g

(

ABS

)

4-10

Printer Drivers ................................................................................................4-10

Accessin

g

Color Matchin

g

for Windows 95/98 4-11

Accessin

g

Color Matchin

g

for Microsoft Windows NT 4.0 4-14

Accessin

g

Color Matchin

g

for Microsoft Windows 3.1 4-16

Accessin

g

Color Matchin

g

for Macintosh 4-18

Downloading Custom Profiles .....................................................................4-22

Profilin

g

Your Printer 4-24

What’'s Next? .................................................................................................4-24

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Automatic Jam Recovery ............................................................................... 5-3

Preventing Media Jams ................................................................................. 5-3

Understanding the Media Path ...................................................................... 5-5

With Optional Duplexer 5-5

Understanding Media Jam Status Messages ............................................... 5-7

Removing Media Jams ................................................................................... 5-7

Misfeed Jams 5-8

Inner Jams, Outer and Drum Jams 5-8

Duplexer Jams 5-11

Other Jams 5-13

Installation Troubleshooting ....................................................................... 5-14

Status and Service Messages ...................................................................... 5-14

Status Messa

g

es 5-15

Service Messa

g

es 5-26

HP-GL Error Codes and PCL Error Codes .................................................. 5-28

Testing PC-Printer Communication ........................................................... 5-29

Creatin

g

the Test File 5-29

Sendin

g

the Test File 5-29

Testing Macintosh-Printer Communication ................................................ 5-37

Testin

g

Macintosh Communication 5-37

Printer Problem Checklist ........................................................................... 5-37

OPC Belt Cartridge Problems ...................................................................... 5-39

Control Panel Problems ............................................................................... 5-39

Data Indicator Sta

y

s Lit 5-39

No Advanced Status Pa

g

e’ 5-40

No Startup Pa

g

e 5-40

Paper Jam Messa

g

e Sta

y

s On 5-41

Printer Resets 5-41

PostScript Errors 5-42

Windows Driver Problems ............................................................................ 5-42

Printer Description Files 5-42

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CrownNet Problems ......................................................................................5-42

Output Problems ...........................................................................................5-45

600x600, 1200x1200 dpi Printin

g

Unavailable at Rated Speed 5-45

Blank Pa

g

es 5-46

Not All Pa

g

es Print 5-46

Printer Pauses 5-46

Duplexer Problems ........................................................................................5-47

General 5-47

Print Quality Problems .................................................................................5-48

Image Defects ................................................................................................5-49

General 5-49

Specific 5-49

Blurred or Li

g

htl

y

Stained Back

g

round 5-50

Colored Bands, Horizontal Bandin

g

5-50

Insufficient Gloss or Fusin

g

5-51

Irre

g

ular Print, Mottled Ima

g

e 5-51

Missin

g

Ima

g

e at Ed

g

e 5-52

Mixed Color Ima

g

e, Color Variation, Color Misre

g

istration 5-52

Spottin

g

5-53

Too Dark 5-53

Too Li

g

ht 5-54

Toner Smud

g

es, Residual Ima

g

es 5-54

Uneven Print Densit

y

5-55

Vertical Streakin

g

5-55

Placing a Service Call ..................................................................................5-56

What’'s Next? .................................................................................................5-56

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Introduction ......................................................................................................6-2

What's Involved? 6-2

Remove Cables and Cassette(s) ....................................................................6-3

Remove the Toner Cartridges ........................................................................6-3

Remove the OPC Belt Cartridge ....................................................................6-3

Prepare the Fuser Unit ...................................................................................6-5

 &

Change the Waste Toner Pack ....................................................................... 6-8

Remove the Duplexer Unit ............................................................................. 6-9

Remove the Lower Feeder Unit ................................................................... 6-11

Repack the Printer ........................................................................................ 6-13

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Sources of Support .........................................................................................A-2

Your Vendor A-2

Your Application Vendor A-2

Internet A-2

Support A-3

QMS World-wide Offices ................................................................................A-4

QMS United States and Latin America A-4

QMS Canada A-5

QMS Japan A-5

QMS EMEA A-5

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“Gettin

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Ac

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uainted with Your Printer” on pa

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e 1-7

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“The Control Panel” on pa

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e 1-9

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“Messa

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e Window” on pa

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e 1-9

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“Control Panel Indicators” on pa

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e 1-10

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“Control Panel Ke

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s” on pa

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This chapter provides information about

y

our product documentation,

y

our printer and

introduces the parts of the printer control panel.

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magicolor

6100 Print

System Installation

Guide

This

g

uide assists in

g

ettin

g

the printer up and

runnin

g

. It is to be used as a

q

uick setup

reference onl

y

and should be used in

con

j

unction with the full manuals.

magicolor

6100 Print

System Operation

You’re lookin

g

at this document ri

g

ht now. It

introduces the printer and documentation and

explains the control panel. This manual

g

uides

y

ou throu

g

h the da

y

-to-da

y

operation of

y

our

printer. It includes information on printin

g

files,

addin

g

print media, and replacin

g

toner. It also

includes information on handlin

g

, cleanin

g

,

and maintainin

g

y

our printer; improvin

g

print

q

ualit

y

; and troubleshootin

g

printer problems.

Connecting Your

QMS Print System

This manual

g

uides

y

ou throu

g

h connectin

g

y

our printer to a computer or a network and

confi

g

urin

g

y

our printer for network printin

g

.

magicolor

6100 Print

System Options

Refer to this manual for information on

installin

g

and usin

g

printer options:

emulations, securit

y

ke

y

, memor

y

up

g

rades,

fonts, interfaces, hard disks, and s

y

stem

software updates.

magicolor

6100 Print

System Reference

Refer to this manual when

y

ou need to

chan

g

e

y

our printer’s confi

g

uration. It also

provides information on t

y

pefaces and fonts,

j

ob accountin

g

, printer memor

y

, and other

advanced printer features.

ma

g

icolor

6100

Documentation

CD-ROM



ma

g

icolor

6100

Documentation

CD-ROM

3

ma

g

icolor

6100

Documentation

CD-ROM

ma

g

icolor

6100

Documentation

CD-ROM

ma

g

icolor

6100

Documentation

CD-ROM

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The manuals included on the

ma

g

icolor

6100 Print S

y

stem Documentation and

QMS

Software Utilities

CD-ROMs are in Adobe Acrobat PDF format. We’ve also provided

the Acrobat Reader and QuickTime pro

g

rams on both CD-ROMs. The CD-ROM insert

provides instructions on installin

g

them.

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Adobe Acrobat PDF-formatted manuals

g

ive

y

ou more flexibilit

y

and convenience

than do hardcop

y

manuals when

y

ou have to access information. Here are some of

the advanta

g

es PDF-formatted manuals provide:



You can store the PDF manuals in a central location for access b

y

an

y

one on the

network.



You can view and print the manuals on Windows, Macintosh, and UNIX platforms.



You can view the manuals on web browsers usin

g

the Acrobat plu

g

-in.

QMS Document

Options Commands

This manual lists and explains all QMS

Document Option Commands

(

DOCs

)

,

software codes

y

ou insert in documents to

enable printer features that can’t be accessed

b

y

our application or pa

g

e description

lan

g

ua

g

e. Printer-supported DOCs are listed

in appendix C, “Document Option

Commands,” of the Reference manual. In

most cases onl

y

advanced users or s

y

stem

administrators need this information.

QMS Crown Network

Notes

Refer to this document for network tips. It

discusses 3Com 3+Open, Ban

y

an VINES,

LAN Mana

g

er-based LANs, Novell NetWare,

TCP/IP, UNIX, DECnet, and VMS. In most

cases, onl

y

advanced network users and

s

y

stem administrators need this information.

Colorific User’s

Manual

Contains instructions for usin

g

Colorific’s

monitor calibration software and helpful

information about color mana

g

ement, ICC

profiles and color matchin

g

.

QMS

Software Utilities

CD-ROM

QMS

Software Utilities

CD-ROM

QMS

Software Utilities

CD-ROM

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

You can view the manuals on-screen in different formats

(

side-b

y

-side or two-up,

one pa

g

e at a time, scrollin

g

two-up, article flow, and zoomin

g

capabilit

y

up to

800%

)

.



You can conduct full-text searches throu

g

h all of the manuals.



You can watch QuickTime video clips on Windows and Macintosh platforms that

enhance the text and illustrations for a number of commonl

y

performed proce-

dures.

(

When installin

g

the Reader, be sure to select the option to install Quick-

Time.

)



You can print onl

y

the manual pa

g

es that

y

ou need.



The PDF-formatted manuals have been enhanced for on-screen viewin

g

and nav-

i

g

ation. Throu

g

hout each manual are numerous hotlinks to cross-reference

points. The table of contents and the index are full

y

hotlinked to their respective

pa

g

e references, and all World Wide Web addresses are linked to their respective

home pa

g

es.

We hope

y

ou en

j

o

y

usin

g

the Acrobat software to access the information in

y

our man-

uals. The

y

’ll never become do

g

-eared and

y

ellowed or collect dust on some for

g

otten

shelf with

q

uick online access. Your PDF-formatted manuals will empower

y

ou to take

full advanta

g

e of all the capabilities of

y

our printer.

4 ! !,

When

y

ou use Acrobat to view

y

our manuals, keep the followin

g

tips in mind for usin

g

some of the navi

g

ation features built into Acrobat and

y

our manuals.



You ma

y

view the document in three different st

y

les: pa

g

e onl

y

, with bookmarks,

or with thumbnails. Tr

y

each to see which

y

ou like best. Viewin

g

with bookmarks

will enable

y

ou to use a

q

uick table of contents to move around the document.



The toolbar also

g

ives

y

ou

q

uick access to pa

g

e navi

g

ation features. For exam-

ple,

y

ou ma

y

click a button to advance

(

>

)

or reverse

(

<

)

one pa

g

e,

g

o to the start

(

|<

)

or end

(

>|

)

of the document, or use the histor

y

button

(

<<

)

to

g

o to the previ-

ous pa

g

es

y

ou viewed. There are other buttons in the toolbar to chan

g

e view or

ma

g

nification of the document.



As

y

ou browse throu

g

h the document the open hand tool will sometimes turn into

a pointin

g

hand. You have discovered an embedded link in the manual. You will

"

2"

!"#" 

find these links in the table of contents, index, www addresses, and cross refer-

ences. Click on the link to

j

ump to a new location.



You ma

y

discover a movie camera icon on Windows and Macintosh

platforms. Click the icon to pla

y

a QuickTime video clip of the

procedure described in the text.



Use the Acrobat Reader Online Help for a more complete explanation of these

features.

,5"

Don’t for

g

et that

y

our application documentation, host operatin

g

s

y

stem documenta-

tion, and network documentation all contain useful printin

g

information. Further infor-

mation on QMS printers is available throu

g

h the Internet. See appendix A, “QMS

Customer Support” for details.

"

2"





&

The followin

g

t

y

po

g

raphic conventions are used in this manual:

»Note:

Notes contain tips, extra information, or important information that deserves

emphasis or reiteration

.



Caution:

Cautions present information that you need to know to avoid equipment

dama

g

e, process failure, or extreme annoyance.



WARNING!

Warnin

g

s indicate the possibility of personal injury if a specific procedure

is not performed exactly as described in the manual.

ACHTUNG!

Bitte halten Sie sich exakt an die im Handbuch beschriebene

Vor

g

ehensweise, da sonst Verletzun

g

s

g

efahr bestehen könnte.

Mixed-Case Courier

Text

y

ou t

y

pe, and messa

g

es and information displa

y

ed on the

screen

Mixed-Case Italic Courier

Variable text

y

ou t

y

pe; replace the italicized word

(

s

)

with information

specific to

y

our printer or computer

UPPERCASE COURIER

Information displa

y

ed in the printer messa

g

e window

lowercase bold

PostScript operators and DOS commands

lowercase italic

Variable information in text

UPPERCASE File and utilit

y

names

↵

Press the Enter ke

y

(

PC

)

or Return ke

y

(

Macintosh

)

^ Press and hold down the Ctrl ke

y

(

PC

)

In Adobe Acrobat PDF versions of the manual, click to

pla

y

a QuickTime video clip of the procedure described in the text.

6 7"

8#"

!"#" 

6 7"8#"



Before operatin

g

the printer,

y

ou should become familiar with certain ph

y

sical items,

as shown on the followin

g

pa

g

es.

»Note:

If you’re usin

g

the Acrobat PDF version of this manual, the parts of the printer

identified on the next 2 pa

g

es are hotlinked—by clickin

g

on that portion of the

illustration, you will

g

o to the section in the

Installation Guide

or

Operation

manual that

pertains to that part.

























6 7"

8#"























 ! "



**

!"#" 9

**

The control panel, located on the front of the printer, allows

y

ou to direct the printer’s

operation. In addition, it displa

y

s the current status of the printer, includin

g

an

y

condi-

tion that needs

y

our attention.

.:8

The control panel messa

g

e window provides status and confi

g

uration information.

Status messa

g

es are listed in chapter 5, “Printer Jams and Troubleshootin

g

.”

Printer confi

g

uration is explained in chapter 2, “Printer Confi

g

uration,” in the

Reference

manual

.

#$%&'

(%

)*



*

)+

,





)+

-.

/

+

,.



*

**

/





.:8;"

**/

Four indicators displa

y

printer status information.

Menu

Administration/Miscellaneous/Ke

y

pad Lan

g

ua

g

e

Purpose

Chan

g

e the messa

g

e window lan

g

ua

g

e.

Choices

En

g

lish, French, Italian, German, Spanish, Portu

g

uese

Default

En

g

lish

Notes

The printer must be restarted for chan

g

es to this menu to take effect. You can

either let the printer restart automaticall

y

after

y

ou save the chan

g

e and exit

from the confi

g

uration menu, or

y

ou can wait for the chan

g

e to take effect the

next time

y

ou manuall

y

turn on the printer.

Indicator Off On

The printer is not read

y

to print.

»Note:

When this indicator

is blinkin

g

, the printer is

warmin

g

up or is in Ener

g

y

Saver mode.

The printer has finished warmin

g

up and is read

y

to print.

The printer is off line and not read

y

to accept data.

The printer is on line and read

y

to

accept data.

No problem. The printer re

q

uires operator

attention

(

usuall

y

accompanied b

y

a status messa

g

e in the messa

g

e

window

)

.

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QMS Magicolor 6100 Operating instructions

QMS Magicolor 6100 Operating instructions

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