rocpower Smartroc User manual

Category
Uninterruptible power supplies (UPSs)
Type
User manual


power your future

SMARTROC
BATTERYBANKINSTALLATION
UserManual
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ROCPOWER SMARTROC‐ BatteryBankInstallation
2
TABLEOFCONTENTS
IMPORTANT SAFETY INSTRUCTIONS .....................................................................................................3
CHAPTER 1..................................................................................................................................................5
IntroductiontotheFrontandRearPanelsoftheUPS................................................................ 5
CHAPTER 2..................................................................................................................................................6
Unpacking .................................................................................................................................... 6
InstallationLocation .................................................................................................................... 6
StorageInstructions..................................................................................................................... 6
CHAPTER 3..................................................................................................................................................7
TowerInstallationInstructions.................................................................................................... 7
AccessoriesforTowerandRackMount .................................................................................... 11
CHAPTER 4................................................................................................................................................12
ReplacingtheBattery ................................................................................................................ 12
RecyclingtheUsedBattery........................................................................................................ 14
Specifications............................................................................................................................. 14
CHAPTER 5................................................................................................................................................15
LIMITEDWARRANTY.................................................................................................................. 15
TECHNICALSUPPORTINFO RMATION........................................................................................ 20
TrademarksAcknowledgments ................................................................................................. 21
Copyrights.................................................................................................................................. 21
ContactInformation .................................................................................................................. 22
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ROCPOWER SMARTROC‐ BatteryBankInstallation
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IMPORTANTSAFETYINSTRUCTIONS
PLEASE,SAVETHESEINSTRUCTIONS
Thismanualcontainsimportantinstructionsthatshouldbefollowedduringunpacking,
installationandmaintenanceoftheUPSandbatteries.
ImportantNotices
ToensuresafetyinallapplicationswhereaUPSishardwiredtotheelectricalsupply,the
connectionsbetweentheUPS
andtheelectricalsupplyshouldbemadebyaqualified
electricalcontractor.
ThoseUPSsystemssuppliedwithafactoryinputleadcanbesafelyconnectedtothewall
outletbythepurchaser.
TheUPShasitsowninternalenergysource(battery).Shouldthebatterybeswitchedon
whennoAC
powerisavailable,voltagewillbeattheoutputterminals.
EnsurethattheACutilityoutletiscorrectlywiredandgrounded.
EnsurethattheinputvoltageoftheUPSmatchesthesupplyvoltage .
Useacertifiedinputpowercablewiththecorrectplugsandsocketsthatmatchesthe
voltage
system.
Donotopenthecaseastherearenoserviceablepartsinside.Openingthecasewillvoid
thewarranty.
AnyattempttorepairtheUPSunitbysomeoneotherthananauthorizedtechnicianshall
voidthewarranty.
ToeliminateoverheatingoftheUPS,keepallventilationopeningsfreefrom
obstruction,
anddonotstoreanythingontopoftheUPS.KeeptheUPS8inches(20cm)awayfromthe
wall.
EnsuretheUPSisinstalledwithintheproperenvironmentasspecified(040°Cor3240
o
F
and3090%noncondensinghumidity).
DonotinstalltheUPSindirectsunlight.Thewarrantymaybevoidifthebatteriesfail.
InstalltheUPSindoorsasitisnotdesignedforoutdooruse.
Dusty,corrosiveandsaltyenvironmentscandamagetheUPS.
InstalltheUPS
awayfromobjectswhichgiveoffexcessiveheatandareaswhichare
excessivelywet.
Liquidsspilledand/orforeignobjectsdroppedintotheUPSwillvoidthewarranty.
Thebatterywilldischargenaturallyifthesystemisunusedforanylengthoftime.
TheUPSshouldberechargedevery2
3monthsifunused.Ifthisisnotdone,thewarranty
willbevoid.WhentheUPSisusedregularly,thebatterieswillbeautomaticallyrecharged
andkeptintopcondition.
ThisUPShasbeendesignedandconstructedtoprotectyourassetsfromthewiderangeof
poweraberrationsexperienced
onutilitypowerlines.Takecaretoinstallandmaintainthe
systemcorrectlybyyourlocaldistributor.
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ROCPOWER SMARTROC‐ BatteryBankInstallation
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Intendedforinstallationinatemperaturecontrolledenvironment.
Servicingofbatteriesshouldbeperformedorsupervisedbypersonsknowledgeableabout
batteriesandtherequiredprecautions.Keepunauthorizedpersonnelawayfrombatteries.
Whenreplacingbatteries,replacewiththesamenumberandtype.
CAUTIONDoNOTdisposeofbatteryor
batteriesinafire.Thebatterymayexplode.
CAUTIONDoNOTopenormutilatethebatteryorbatteries.Releasedelectrolyteisharmfulto
theskinandeyes.Itmaybetoxic.
CAUTIONRiskofElectricShockDoNOTremovethecover.Therearenouserserviceable
parts.
Referservicingtoqualifiedtechnicians.
CAUTIONRiskofElectricShockThebatterycircuitisnotisolatedfromAC.Hazardous
voltagemayexistbetweenthebatteryterminalsandground.Testbeforetouching.
CAUTIONAbatterycanpresentariskofelectricalshockandhighshortcircuitcurrent.
CAUTION
Keepchildrenawayfromthisproduct.
CAUTIONHEALTHCARETHEUPSISNOTTOBEUSEDINPATIENTCAREAPPLICATIONS:The
Rocpowerproductyoupurchasedwasnotdesignedfordirectorindirectpatientcareand
treatment.DONOTusethisproductwithanyequipmentusedtodirectlyor
indirectlytreat
orcareforapatient.
CAUTIONTopreventpersonalinjuryorpropertydamage,donotcarryormovetheUPSby
thehandleorthefrontcover.
CAUTIONTheUPSisdesignedtobeusedwithcomputerloadsonly.
CAUTIONDoNOTconnectalaserprinter
totheUPSoutlets.
TheFollowingprecautionsshouldbeobservedwhenworkingonbatteries:
Removewatches,rings,orothermetalobjects.
Usetoolswithinsulatedhandles.
Wearrubberglovesandboots.
Donotlaytoolsormetalpartsontopofbatteries.
Disconnectchargingsourcepriorto
connectingordisconnectingbatteryterminals.
WARNING:
ThisisaClassAUPSProductinadomesticenvironment
Thisproductmaycauseradiointerference.Shouldthisoccur,theusermaybe
requiredtotakeadditionalmeasures.
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ROCPOWER SMARTROC‐ BatteryBankInstallation
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CHAPTER1
IntroductiontotheFrontandRearPanelsoftheUPS
FrontandRearPanelDescriptions
1.ScrewCover
Toreplacebatteries,pleaseremovethescrewcovers
andscrews.
2.EXT.BAT.+/‐
PlugthatconnectstheDCterminalofthe2
nd
(ornext)
batterybank.
3.UPSBAT.+/‐
TotheUPSDCterminalorthenextbatterybank.
4.GroundingScrew
ToscrewtheGroundingwiretoUPSorthenext
batterybank.
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ROCPOWER SMARTROC‐ BatteryBankInstallation
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CHAPTER2
Unpacking
CAUTION:PleasebecarefulwhenliftingtheshippingcontainerortheUPS.Theseitemsare
heavy.Improperliftingormovementmaycausepersonalinjuriesorpropertydamage.
TaketheUPSoutofthepackingma terial.Retainitforfutureuse.
InspecttheUPSforanyobviousdamage.
Standard
packageincludesaUserManual.
InstallationLocation
Itisnecessarytoselectaproperenvironmenttoinstallthe
unitinordertominimizethepossibilityofdamagetothe
batterybankandextendthelifeofthebatteries.Please
followtheinstructionsbelow:
1. Keepatleast20cm(8
inches)clearancefromtherear
panelofthebatterybanktothewallorother
obstructions.
2. Donotblocktheairflowtotheventilationopeningsof
theunit.
3. Ensurethattheenvironmentalconditionsarein
accordancewiththeUPSspecificationstoavoid
overheatingandexcessivemoisture.
4. Donotplacethebatterybankinadustyorcorrosiveenvironmentornearanyflammable
objects.
5. Thisbatterybankisnotdesignedforoutdooruse.
StorageInstructions
For extended storage through moderate climate (-15
to +30 °C / +5 to +86 °F), the batteries should be
charged for 12 hours every six (6) months by plugging
the UPS power cord into the wall outlet. Repeat this
every three (3) months in a high temperature (+30 to
+45 °C / +86 to +113 °F) environment.
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ROCPOWER SMARTROC‐ BatteryBankInstallation
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CHAPTER3
TowerInstallationInstructions
Standaloneunit
Step1
Step2
S2 A1 A2
A3
A4

ROCPOWER SMARTROC‐ BatteryBankInstallation
8
UsewithUPS
Step1
Step2
A
5
S1

ROCPOWER SMARTROC‐ BatteryBankInstallation
9
RackMountinstallation
Step1
Step2
S3S3
B1 B2 S4

ROCPOWER SMARTROC‐ BatteryBankInstallation
10
Step3
Step4

ROCPOWER SMARTROC‐ BatteryBankInstallation
11
ConnectDCCable
AccessoriesforTowerandRackMount
UPS
FirstBatteryBankSecondBatteryBank
A1 A2
A3
A4
Optional
A5
2 pcs 4 pcs 16 pcs 6 pcs
S1 S2 S3 S4
B1 B2
Optional
2 pcs 2 pcs
1 pcs1 pcs1 pcs4 pcs4 pcs

ROCPOWER SMARTROC‐ BatteryBankInstallation
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CHAPTER4
ReplacingtheBattery
CAUTION:UnplugtheUPSfromtheelectricaloutletBEFOREattemptingtoreplacethe
batteries.
Note:Oncethebatteryisdisconnected,theloadsarenotprotectedfrompoweroutages.
Step1
Step2

ROCPOWER SMARTROC‐ BatteryBankInstallation
13
Step3
Step4

ROCPOWER SMARTROC‐ BatteryBankInstallation
14
RecyclingtheUsedBattery
Contactyourlocalrecyclingorhazardouswastecenterfor informatio nonthe
properdisposaloftheusedbatteries.
Specifications
UPS
Smartroc
1,000VA
Smartroc
1,500VA
Smartroc
2,000VA&
2,200VA
Smartroc
3,000VA
BatteryBank
PartNumber
* * * *
Nominal
System
Voltage
24V 24V 48V 48V
Connector
color
Red(+),Black(-) Gray(+),Black(-)
Pleaserefertowww.ROCPOWER.comwebsiteforthelatestupdatesorcall8888777716
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ROCPOWER SMARTROC‐ BatteryBankInstallation
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CHAPTER5
LIMITEDWARRANTY
This Limited Warranty is provided by Rocstorage, Inc. (hereinafter: Rocstor) for the Rocstor,
RocpowerandRocsecurelinesofproducts.
GeneralTerms
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, ROCSTOR MAKES NO OTHER
WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES
OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE.ROCSTOR EXPRESSLY
DISCLAIMSALLWARRANTIESANDCONDITIONSNOTSTATEDINTHISLIMITEDWARRANTY.ANY
IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE
LIMITEDWARRANTYPERIOD.SOMESTATESORCOUNTRIESDONOTALLOWALIMITATIONON
HOWLONGANIMPLIED
WARRANTYLASTSORTHEEXCLUSIONORLIMITATIONOFINCIDENTAL
ORCONSEQUENTIALDAMAGESFORCONSUMERPRODUCTS.INSUCHSTATESORCOUNTRIES,
SOMEEXCLUSIONSORLIMITATIONSOFTHISLIMITEDWARRANTYMAYNOTAPPLYTOYOU.
ThisLimitedWarrantyappliestotheRocstorbrandedhardwareproductssoldbyorleasedfrom
Rocstor, Inc.,
its worldwide subsidiaries, affiliates,authorizedresellers,or country distributors
(collectively referred to in this Limited Warranty as “Rocstor”).This Limited Warranty is
applicableinall countriesandmaybeenforcedinanycountrywhereRocstororitsauthorized
service providers offer warranty service subject to the terms and conditions set
forth in this
Limited Warranty.However, warranty service availability and response times may vary from
country to country and may also be subject to registration requirements in the country of
purchase.
Rocstor warrants that the Rocstor hardware product and all the internal components of the
productthat youhavepurchased
orleasedfromRocstorarefreefromdefects in materialsor
workmanship under normal use during the Limited Warranty Period.The Limited Warranty
Period starts on the date of purchase or lease from Rocstor.Your dated sales or delivery
receipt,showingthedateofpurchaseorleaseoftheproduct,is
yourproofofthepurchaseor
lease date.You may be required to provide proof of purchase or lease as a condition of
receiving warranty service.You are entitled to warranty service according to the terms and
conditionsofthisdocumentifarepairtoyourRocstorbrandedhardwareis
requiredwithinthe
Limited Warranty Period.This Limited Warranty extends only to the original purchaser or
lessee of this Rocstor branded product and is not transferable to anyone who obtains
ownershipoftheRocstorbrandedproductfromtheoriginalpurchaserorlessee.
Rocstorproductsaremanufacturedusingnewmaterialsor
newandusedmaterialsequivalent
to new in performanceand reliability.Spare parts may be new or equivalent to new.Spare
partsarewarrante dtobefreefromdefectsinmaterialorworkmanshipforthirty(30)daysor

ROCPOWER SMARTROC‐ BatteryBankInstallation
16
for the remainder of the Limited Warranty Period of the Rocstor hardware product in which
theyareinstalled,whicheverislonger.
This Limited Warranty is provided by Rocstor for Rocpower lines of products used in the
ordinarycourseofyourbusiness.
Descriptions,DrawingsandSpecifications
Rocstor products will substantially conform
to the descriptions, drawings and specifications
published by Rocstor.However, the descriptions, drawings and specifications are not
warranties of performance and not warranties of fitness for a particular purpose.The
descriptions,drawingsandspecificationsaresubjecttothislimitedwarranty.
Rocstor’sObligationundertheWarranty
During the Limited Warranty Period,
Rocstor will repair or replace the defective component
partsorthehardwareproduct.Allcomponentpartsorhardwareproductsremovedunderthis
LimitedWarrantybecomethepropertyofRocstor.Thereplacementpartorproducttakeson
eithertheLimitedWarrantystatusoftheremovedpartorproductorthethirty(30)
daylimited
warranty of the spare part.In the unlikely event that your Rocstor produ ct has a recurring
failure,Rocstor,atitsdiscretion,mayelecttoprovideyouwithareplacementunitofRocstor‘s
choosingthatisatleastequivalenttoyourRocstorbrandedproductinhardwareperformance.
Rocstorreserves
therighttoelect,atitssolediscretion,togiveyouarefundofyourpurchase
priceorleasepayments(lessinterest)insteadofareplacement.Thisisyourexclusiveremedy
fordefectiveproducts.TheoriginalLimitedWarrantyisnotextendedwhentheproduct,ora
partoftheproduct,is
repairedorreplacedduringtheLimitedWarrantyperiod.
Rocstordoesnotwarrantthattheoperationofthisproductwillbeuninterruptedorerrorfree.
Rocstor is not responsible for damage that occurs as a result of your failure to follow the
instructionsthatcamewiththeRocstorbrandedproduct.
This Limited Warranty doe s not apply to expendable parts.This Limited Warranty does not
extend to any product from which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident, misuse, abuse, or other external
causes;(b)asaresultof
normalwear;(c)byoperationoutsidetheusageparametersstatedin
theuserdocumentationthatshippedwiththeproductand/orpostedontheRocstor website;
(d)bytheuseofpartsnotmanufacturedorsoldbyRocstor;or(e)bymodificationorserviceby
anyone other than (i) Rocstor, (ii)
a Rocstor authorized service provider, or (iii) your own
installation of enduser replaceable Rocstor or Rocstor approved parts if available for your
productintheservicingcountry.
ThesetermsandconditionsconstitutethecompleteandexclusiveLimitedWarrantyagreement
betweenRocstorandyouregardingtheRocstorbrandedproductyou
havepurchasedorleased.
These terms and conditions supersede any prior ag reements or representations including
representationsmadeinRocstorsalesliteratureoradvicegiventoyoubyRocstororanagent
oremployeeofRocstorthatmayhavebeenmadeinconnectionwithyourpurchaseorleaseof

ROCPOWER SMARTROC‐ BatteryBankInstallation
17
the Rocstor branded product.No change to the conditions of this Limited Warranty is valid
unlessitismadeinwritingandsignedbyanauthorizedrepresentativeofRocstor.
Buyer ’sObligationundertheWarranty
The person requesting coverage under this warranty shall prove that he or she is the original
purchaser and declares that the product has not been sold, leased, bartered or otherwise
changedpossession.
ThebuyermustnotifyRocstorandshowproofofnotificationthroughanyreasonablemeans
ofcommunicationinwhichthereisacknowledgmentofreceipt.Seefullstreetaddress,email
address and toll free phone numbers below.
The notification shall identify any defect,
malfunctionornonconformitypromptlyupondiscovery.Rocstorwillacknowledgereceiptof
thecommunicationandissueaReturnMerchandiseAuthorization(RMA)code.Thebuyeris
obligated to securely and safely package the product, preferably in the original packing
materials,WITHTHERMA codeonthe
shippinglabel, anddeliverittogetherwitha copy of
the original purchase receipt and a description of the problem to the Rocstor home office.
BuyerisresponsiblefortheproductuntilitisreceivedbyRocstor.Itisrecommendedthatthe
productbeinsuredduringtransportation.
NOTICE:Theindividual
usershouldtakecaretodetermine,priortouse,whetherthisdeviceis
suitable, adequate or safe for the use intended. Since individual applications are subject to
greatvariation,Rocstor makesnorepresentation orwarrantyasto the suitabilityor fitness of
theseproductsforanyspecificapplication.
Limitationof
Damages(Liability)
IF YOUR ROCSTOR BRANDED HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE,
THE ORIGINAL PURCHASER’S SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR
REPLACEMENT.ROCSTOR‘S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS
EXPRESSLYLIMITEDTO THE LESSEROFTHEPRICEYOUHAVEPAIDFORTHEPRODUCTORTHE
COST OF REPAIR OR REPLACEMENT OF ANY ROCSTOR HARDWARE COMPONENTS THAT
MALFUNCTIONINCONDITIONSOFNORMALUSE.ROCSTORISNOTLIABILEFORANYDAMAGE
TOANYOTHERPRODUCTCONNECTEDTOAROCSTORPRODUCT.
LimitationonConsequentialDamages
ROCSTORISNOTLIABLEFORANYDAMAGESCAUSEDBYTHEPRODUCTORTHE
FAILUREOFTHE
PRODUCTTOPERFORM,INCLU DINGAN YLOSTPROFITSORSAVINGSORSPECIAL,INCIDENTAL,
CONSEQUENTIALORPUNITIVEDAMAGES.ROCSTORISNOTLIABLEFORANYCLAIMMADEBYA
THIRDPARTYORMADEBYYOUONBEHALFOFA THIRDPARTY.ROCSTORISNOTLIABILEFOR
ANYDAMAGETOANYOTHER
PRODUCTCONNECTEDTOAROCSTORPRODUCT.
THIS LIMITATION OF LIABILITY APPLIES TO ANY CLAIM FOR DAMAGES OR EQUITABLE RELIEF,
WHETHER A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A
CONTRACT CLAIM, BREACH OF WARRANTY OR ANY OTHER CLAIM.THIS LIMITATION OF
LIABILITYCANNOT BEWAIVED OR AMENDEDBYANY
PERSON.THIS LIMITATIONOF LIABILITY

ROCPOWER SMARTROC‐ BatteryBankInstallation
18
WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED ROCSTOR OR AN AUTHORIZED
REPRESENTATIVEOFROCSTOROFTHEPOSSIBILITYOFANYSUCHDAMAGES.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS.YOU MAY ALSO HAVE OTHER
RIGHTSTHATMAYVARYFROMSTATE TO STATE OR FROMCOUNTRY TOCOUNTRY.YOUARE
ADVISEDTOCONSULTAPP LICABLESTATEORCOUNTRYLAWSFORAFULLDETERMINATIONOF
YOURRIGHTS.
LimitationontheUseofAnyRocstor“Rocpower”Product
Theproductyoupurchasedwasnotdesignedfordirectorindirectpatientcareandtreatment.
Do not use this product with any equipment used to directly or
indirectly treat or care for a
patient.
CAUTIONIFDAMAGED
The UPS contains sealed, nonspillable, lead acid batteries.The UPS must be recycled or
disposedofproperly.
Packagesthatarecrushed,puncturedortornsuchthatthecontentsarerevealedshouldbeset
aside in an isolated area
and must be inspected by a qualified person.If the package is not
shippable, the contents shall be promptly collectedand segregated.Immediately contactthe
cosignerorconsignee.
Disclaimer
We accept no liability for any loss of data, damages and the inability of Rocstor products to
work with anythird party
equipment. Norcan Rocstoracceptany liabilityor responsibilityfor
softwareorthirdpartyhardwareproducts.
OptionsandSoftware
TheLimitedWarrantytermsandconditionsforRocstoroptionsareasindicatedintheLimited
Warranty applicable to Rocstor options.ROCSTOR DOES NOT WARRANTY SOFTWARE
PRODUCTS,INCLUDINGANYSOFTWAREPRODUCTSOR
THEOPERATINGSYSTEMPREINSTALLED
BYROCSTOR.Rocstor’sonlyobligationswithrespecttosoftwaredistributedbyRocstorunder
the Rocstor brand name are set forth in the applicable enduser license or program license
agreement.NonRocstor hardware and software products are provided “AS IS and without
anyWarranty.However,non
Rocstormanufacturers,suppliers,orpublishersmayprovidetheir
ownwarrantiesdirectlytoyou.
SoftwareTechnicalSupport
Software technical support is defined as assistance with questions and issues about the
software thatwas either preinstalled by Rocstor on the Rocstor branded product or that was
includedwiththeRocstorbrandedproduct
atthetimeofyourpurchaseorleaseoftheproduct.
Technical support for software is available for the first ninety (90) days from date of product
purchaseorlease.Yourdatedsalesordeliveryreceipt,showingthedateofpurchaseorlease

ROCPOWER SMARTROC‐ BatteryBankInstallation
19
of the product, is your proof of the purchase or lease date.You may be required to provide
proofofpurchaseorleaseasaconditionofreceivingsoftwaretechnicalsupport.
After the first ninety (90) days, technical support for software that was either preinstalled by
Rocstoron the Rocstor branded
product orincluded withthe Rocstorbranded productat the
timeofyourpurchaseorleaseoftheproductisavailableforafee.
WARNING
Theindividualusershouldtake caretodeterminepriortousewhetherthisdeviceissuitable,
adequateorsafefortheuseintended.Sinceindividualapplicationsaresubjecttogreat
variation,themanufacturer“Rocstor”makesnorepresentationorwarrantyastothesuitability
orfitnessofthesedevicesforany
specificapplication.
LimitedWarrantyPeriod
The limited warranty periodfor ROCPOWERUPS products istwo (2) years Parts and Labor on
the chassis and one (1) year Parts and Labor on the batteries, whether inside the chassis or
provided separately. Rocstor warrants this equipment, when properly applied and operated
withinspecifiedconditions,against
faultymaterialsorworkmanshipforaperiodofone(1)year
fromthedateoforiginalpurchasebytheoriginalenduser.ThisLimitedWarrantyextendsonly
totheoriginalpurchaserorlesseeofthisRocstorbrandedproductandisnottransferable.For
equipment sites within the United States and
Canada, this limited warranty covers repair or
replacement of defective equipment at the discretion of Rocstor. Repair will be from the
nearest authorized service center. Replacement parts and warranty labor will be borne by
Rocstor. For equipment located outside of the United States and Canada, Rocstor, Inc. only
covers faulty parts.
Rocstor products repaired or replaced pursuant to this limited warranty
shall be warranted for the unexpired portion of the limited warranty applying to the original
product. Thislimited warranty applies only to the original purchaser who must have properly
registeredtheproductwithin10daysofpurchase.
Customers in Mexico
may obtain service under this Limited Warranty only by delivering or
shipping the product (with all shipping or delivery charges prepaid) to an authorized service
center.

TypesofLimitedWarrantyService
YourRocstor Limited Warrantyconsists ofrepair orreplacement ofdefective parts, identified
bytheRocstorSupportOrganizationas
“prefailure.”
CarryinLimitedWarrantyServiceAvailableMondayFriday
Underthetermsofcarryinservice,youmayberequiredtodeliveryourRocstorproducttothe
RocstorServiceCenteroranauthorizedservicelocationforwarrantyrepair.Youmustprepay
anyshippingcharges,insurance,taxes,orduties
associatedwithtransportationoftheproduct.
Youareresponsibleforinsuringanyproductshippedorreturnedforservice.Youassumerisk
oflossduringshipping.

ROCPOWER SMARTROC‐ BatteryBankInstallation
20
ServiceUpgrades
Rocstor offers extra coverage for your product. For information on service upgrades, visit
www.Rocstor.com.Serviceupgradespurchasedinonecountryarenottransferabletoanother
country.
ManualDisclaimer
Revisionstothismanualoccurperiodically.PleasegototheRocstorwebsite,www.rocstor.com
toobtainthemostcurrentversionoftheUserManual.Rocstorisnotresponsibleforany
errorsoromissionsorfortheresultsobtainedfromtheuseoftheinformationcontainedinthis
manual.Allinformationinthismanualisprovidedwithnoguaranteeofcompleteness,
accuracy,andwithoutwarranty
ofanykind,expressorimplied,including,butnotlimitedto
warrantiesofthecompleteness,accuracy,orcurrencyofthisinformation,noritssuitabilityfor
anyparticularpurpose.
TECHNICALSUPPORTINFORMATION
TechnicalSupport
AllRocstorproductsarebackedbyfreetelephonetechnicalsupportfortwo(2)yearsfromthe
date of purchase.Please register your product with Rocstor.To register, fill in the Limited
WarrantyRegistrationformintheSupporttabatwww.Rocstor.com
.
Freetelephonetechnicalsupportis availableweekdaysfrom9AMuntil6PMPacificStandard
Time.CustomersintheUnitedStatesandCanadacancalltollfree:(888)8778777;allothers
mustcall(818)4492000.
When calling for support, please have the product’s serial number and system
hardware
informationavailable.
RocstorReplaceablePartsProgram
Where available, the Rocstor Replaceable Parts program ships approved replacement parts
directly to you to fulfill your warranty.Thiswill save considerablerepair time.Afteryou call
theRocstorTechnicalSupport Center at888.877.8777,a replaceable partcan besentdirectly
toyou.
Oncethepartarrives,callthe RocstorTechnicalSupportCenter.Atechnicianwillassist
youoverthephonetoensurethattheinstallationisquickandeasy.
LimitationontheUseofAnyRocstorProduct
Theproductyoupurchasedwasnotdesignedfordirectorindirectpatientcareandtreatment.
Do
not use this product with any equipment used to directly or indirectly treat or care for a
patient.
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rocpower Smartroc User manual

Category
Uninterruptible power supplies (UPSs)
Type
User manual

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