Bull Escala EPC810 and PL800R Service guide

Bull ESCALA EPC810 and

PL 800R

Service Guide

86 A1 37KX 01

ORDER REFERENCE

Bull ESCALA EPC810 and

PL 800R

Service Guide

Hardware

September 2001

BULL CEDOC

357 AVENUE PATTON

B.P.20845

49008 ANGERS CEDEX 01

FRANCE

86 A1 37KX 01

ORDER REFERENCE

The following copyright notice protects this book under the Copyright laws of the United States of America

and other countries which prohibit such actions as, but not limited to, copying, distributing, modifying, and

making derivative works.

Copyright

Bull S.A. 1992, 2001

Printed in France

Suggestions and criticisms concerning the form, content, and presentation of

this book are invited. A form is provided at the end of this book for this purpose.

To order additional copies of this book or other Bull Technical Publications, you

are invited to use the Ordering Form also provided at the end of this book.

Trademarks and Acknowledgements

We acknowledge the right of proprietors of trademarks mentioned in this book.

AIX

R

is a registered trademark of International Business Machines Corporation, and is being used under

licence.

UNIX is a registered trademark in the United States of America and other countries licensed exclusively through

the Open Group.

The information in this document is subject to change without notice. Groupe Bull will not be liable for errors

contained herein, or for incidental or consequential damages in connection with the use of this material.

Contents

Safety Notices ........................xi

Rack Safety Instructions .....................xi

Electrical Safety .......................xii

Laser Safety Information ....................xiii

Laser Compliance......................xiii

Data Integrity and Verification ..................xv

About This Book ......................xvii

ISO 9000 .........................xvii

Related Publications......................xvii

Trademarks ........................xviii

Chapter 1. Reference Information .................1

Overview ..........................1

Processors ........................2

Memory .........................2

Primary I/O Drawer......................3

Data Flow ..........................4

Powering the System On and Off ..................5

Console Strategy .......................6

Power-On Self-Test.......................6

POST Indicators........................7

POST Keys .........................7

1Key..........................7

5Key..........................7

6Key..........................8

8Key..........................8

System Locations .......................9

CEC Drawer Front View With Bezel Removed ............10

CEC Drawer Rear View ....................11

CEC Card Cage ......................12

Primary I/O Drawer Front View With Cover On ............13

Secondary I/O Drawer Front View With Cover On ...........14

Primary I/O Drawer Rear View .................15

Primary I/O Drawer Front View with Covers Removed ..........16

Secondary I/O Drawer Rear View ................17

I/O Drawer Backplane PCI Slot Locations ..............18

System Board Locations ...................19

Memory Riser Card and Memory DIMM Locations ...........20

Primary I/O Drawer Operator Panel ................22

Secondary I/O Drawer Operator Panel ...............22

SCSI IDs and Bay Locations ..................23

Primary I/O Drawer SCSI IDs ..................23

System Memory .......................24

Riser Card Memory Placement Rules ...............24

I/O Drawer Features ......................25

iii

I/O Drawer Addressing ....................25

I/O Drawer and Power Supply LED Status..............26

Secondary I/O Drawer Operator Panel Message Hierarchy ........27

Primary I/O Drawer Operator Panel Behavior During Power-On.......28

Secondary I/O Drawer Operator Panel Behavior During Power-On......29

Logical and Physical Locations ..................29

Physical Location Codes ....................29

Location Code Format ....................29

Multiple FRU Callout Instructions .................30

AIX Location Codes ......................32

AIX and Physical Location Code Reference Tables ...........33

Cabling the CEC Drawer, Primary I/O Drawer, and Secondary I/O Drawer(s) . . . 53

Connecting JTAG and V/S COMM Cables..............53

Connecting RIO and SPCN Cables ................53

System Cable Diagrams.....................63

CEC Drawer Cable .....................63

Primary I/O Drawer Cable ...................64

Secondary I/O Drawer Cable ..................65

DC Power Cable Routings ...................66

Specifications ........................67

CEC Drawer .......................67

Noise Emission Notes....................71

Power Cables ........................72

Service Inspection Guide ....................73

Chapter 2. Diagnostics Overview .................75

Maintenance Analysis Procedures (MAPs)...............75

Checkpoints.........................76

FRU Isolation ........................77

Chapter 3. Maintenance Analysis Procedures (MAPs) ..........79

Entry MAP .........................79

Quick Entry MAP .......................80

Quick Entry MAP Table of Contents ................80

MAP 1020: Problem Determination .................87

MAP 1520: Power.......................92

Map 1521: Cannot Power On the Primary I/O Drawer, Operator Panel Does Not

Show OK Prompt ......................94

Map 1522: Cannot Power On the CEC Drawer.............101

Map 1523: Cannot Power On the Secondary I/O Drawer, Operator Panel Power

Present LED Does Not Come On ................108

Map 1524: The SPCN Error Codes Table Directed You Here and the Error Code is

1011 1C0x ........................116

MAP 1540: Minimum Configuration.................120

Chapter 4. Checkpoints ....................145

IPL Flow .........................145

Service Processor Checkpoints ..................148

Firmware Checkpoints .....................154

Boot Problems and Concerns ..................165

iv Service Guide

Step 1 .........................165

Step 2 .........................165

Step 3 .........................166

Step 4 .........................166

Step 5 .........................167

Chapter 5. Error Code to FRU Index ...............169

Four-Character Checkpoints ...................169

Replacing the Primary Drawer Operator Panel .............169

Replacing the Network Adapter ..................169

Analyzing SPCN Errors on Secondary Drawers ............170

Isolating the I/O Drawer Failure ..................170

Determining Location Code ...................170

Checkpoint and Error Code Index .................171

Performing Slow Boot .....................172

Confirming Initial Error Code ...................172

Memory-Related Error Codes ..................173

Operator Panel Error Codes ...................174

SPCN Error Codes ......................175

Firmware/POST Error Codes...................210

Service Processor Error Codes ..................231

System Firmware Update Messages ................386

Common Firmware Error Codes..................387

Problem Determination-Generated Error Codes ............396

Chapter 6. Loading the System Diagnostics In Service Mode.......399

Default Boot List and Service Mode Bootlist..............400

Chapter 7. Using the Service Processor ..............401

Service Processor Menus ....................402

Accessing the Service Processor Menus Locally ...........402

Accessing the Service Processor Menus Remotely..........402

Saving and Restoring Service Processor Settings ...........402

Menu Inactivity ......................403

General User Menu ......................403

Privileged User Menus .....................404

Main Menu........................404

Service Processor Setup Menu .................406

Passwords........................407

System Power Control Menu..................410

System Information Menu ...................414

Memory Riser Card 1 Memory DIMM Locations for Service Processor Menus 418

Memory Riser Card 2 Memory DIMM Locations for Service Processor Menus 419

Language Selection Menu ..................421

Call-In/Call-Out Setup Menu ..................422

Modem Configuration Menu ..................423

Serial Port Selection Menu ..................424

Serial Port Speed Setup Menu .................424

Telephone Number Setup Menu.................425

Call-Out Policy Setup Menu ..................426

Contents v

Customer Account Setup Menu .................427

Service Processor Procedures in Service Mode ............427

Service Processor Functions ...................428

System Power-On Methods ...................429

Service Processor Reboot/Restart Recovery .............430

Boot (IPL) Speed .....................430

Failure During Boot Process ..................430

Failure During Normal System Operation..............430

Service Processor Reboot/Restart Policy Controls...........430

System Firmware Updates ...................432

General Information on System Firmware Updates ..........432

Determining the Level of Firmware on the System...........432

Updating System Firmware From the Service Processor Menus ......432

Configuring and Deconfiguring Processors or Memory ..........433

Run-Time CPU Deconfiguration (CPU Gard) ............433

Service Processor System Monitoring - Surveillance ...........434

System Firmware Surveillance .................434

Operating System Surveillance .................434

Call-Out (Call-Home) .....................435

Console Mirroring ......................436

System Configuration ....................436

Service Processor Error Log ...................437

LCD Progress Indicator Log ...................438

Service Processor Operational Phases ...............439

Pre-Standby Phase .....................439

Standby Phase ......................439

Bring-Up Phase ......................440

Run-Time Phase......................441

Chapter 8. Using System Management Services ...........443444

Password Utilities .....................444

Display Error Log .....................445

Remote Initial Program Load Setup ...............445

SCSI Utilities .......................449

Select Console ......................449

MultiBoot ........................450

Select Language......................453

OK Prompt........................453

Exiting System Management Services...............453

Chapter 9. Removal and Replacement Procedures ..........455

Handling Static-Sensitive Devices .................456

Powering Off and Powering On the System ..............457

Powering Off the System ...................457

Powering On the System ...................457

Powering Off and Powering On the System Using the Service Processor . . . 457

Hot-Pluggable FRUs .....................458

I/O Drawer PCI Slot LED Definitions ................458

PCI Adapters ........................459

Non-Hot-Pluggable PCI Adapter..................459

vi Service Guide

Removal ........................459

Replacement .......................460

Hot-Pluggable PCI Adapter ...................461

Removing a Hot-Pluggable PCI Adapter ..............461

Replacing a Hot-Pluggable PCI Adapter ..............462

Installing a Hot-Pluggable PCI Adapter ..............464

PCI Hot-Plug Manager Access ..................466

Accessing Hot-Plug Management Functions.............466

PCI Hot-Plug Manager Menu..................467

Memory Riser Cards and Memory Modules ..............469

Removal ........................469

Replacement .......................470

CEC Regulator Card .....................472

Removal ........................472

Replacement .......................472

Processor Card .......................473

Removal ........................473

Replacement .......................475

CEC Fans .........................478

Removal ........................478

Replacement .......................479

CEC Power Supplies .....................480

Removal ........................480

Replacement .......................480

CEC RIO Bus Adapter .....................481

Removal ........................481

Replacement .......................483

CEC Backplane .......................484

Removal ........................484

Replacement .......................486

I/O Drawer Backplane Assembly .................487

Removal ........................487

Replacement .......................488

I/O Drawer RIO Bus Adapter ...................489

Removal ........................489

Replacement .......................490

I/O Drawer Power Distribution Board ................491

Removal ........................491

Replacement .......................492

I/O Drawer Power Supplies and Power Supply Fan Assemblies .......493

Removal ........................494

Replacement .......................495

Power Supply Test Switch Procedure ................496

Internal Disk Drives ......................497

Removal ........................497

Replacement .......................499

Fan Controller Card......................500

Removal ........................500

Replacement .......................500

CD-ROM Drive .......................501

Contents vii

Removal ........................501

Replacement .......................502

Tape Drive .........................503

Removal ........................503

Replacement .......................503

Diskette Drive........................504

Removal ........................504

Replacement .......................504

Operator Panel .......................505

Removal ........................505

Replacement .......................506

Rear Service Position .....................507

Front Service Position .....................508

Battery ..........................509

Removal ........................509

Replacement .......................510

Chapter 10. Parts Information ..................511

CEC Drawer Card Assembly ...................512

CEC Drawer Backplane....................514

CEC Drawer Power Supplies...................516

CEC Drawer Fan Assemblies ..................518

I/O Drawer.........................520

CEC Drawer Internal Cables ..................524

Primary I/O Drawer Cables ..................526

Secondary I/O Drawer Cables .................528

External Cables .......................530

Keyboards and Mouse ....................531

Keyboards and Mouse ....................532

Appendix A. Environmental Notices................533

Product Recycling and Disposal..................533

Unit Emissions.......................533

Appendix B. Notices .....................535

Appendix C. Service Processor Setup and Test ...........537

Service Processor Setup Checklist .................537

Testing the Setup ......................538

Testing Call-In ......................538

Testing Call-Out ......................538

Serial Port Configuration ...................539

Appendix D. Modem Configurations ...............541

Sample Modem Configuration Files ................541

Generic Modem Configuration Files ...............541

Specific Modem Configuration Files ...............541

Configuration File Selection ...................542

Examples for Using the Generic Sample Modem Configuration Files ....544

Customizing the Modem Configuration Files.............544

viii Service Guide

IBM 7852-400 DIP Switch Settings................545

Xon/Xoff Modems .....................545

Ring Detection ......................545

Terminal Emulators .....................546

Recovery Procedures ....................546

Transfer of a Modem Session ..................546

Recovery Strategy .....................547

Prevention Strategy .....................548

Modem Configuration Sample Files ................549

Sample File modem_m0.cfg ..................549

Sample File modem_m1.cfg ..................552

Sample File modem_z.cfg...................555

Sample File modem_z0.cfg ..................558

Sample File modem_f.cfg ...................561

Sample File modem_f0.cfg ..................564

Sample File modem_f1.cfg ..................567

Appendix E. Rack Drawer Rail Instructions .............571

Front Drawer-Stop Installation ..................571

Drawer Rail Assembly and Installation................572

Rails for an S00 Type Rack ...................572

Rails for a T00 Type Rack ...................572

Rail Installation .......................572

Cable Routing .......................573

Index ..........................577

Contents ix

x Service Guide

Safety Notices

A

danger

notice indicates the presence of a hazard that has the potential of causing

death or serious personal injury. Danger notices appear on the following pages:

v xii

v 92

v 455

v 494

A

caution

notice indicates the presence of a hazard that has the potential of causing

moderate or minor personal injury. Caution notices appear on the following pages:

v xii

v xiii

v 92

v 455

v 501

v 509

Note: For a translation of these notices, see the

System Unit Safety Information

manual, SA23-2652.

Rack Safety Instructions

v Do not install this unit in a rack where the internal rack ambient temperatures will

exceed 40 degrees C.

v Do not install this unit in a rack where the air flow is compromised. Any side, front or

back of the unit used for air flow through the unit must not be in indirect contact with

the rack.

v Ensure that a hazardous condition is not created due to uneven mechanical loading

when installing this unit in a rack. If the rack has a stabilizer it must be firmly

attached before installing or removed this unit.

v Consider the connection of the equipment to the supply circuit so that the overloaded

circuits do not compromise the supply wiring or overcurrent protection.

v An electrical outlet that is not correctly wired could place hazardous voltage on the

metal parts of the system or the devices that attach to the system. It is the

responsibility of the customer to ensure that the outlet is correctly wired and

grounded to prevent an electrical shock.

xi

Electrical Safety

Observe the following safety instructions any time you are connecting or disconnecting

devices attached to the workstation.

DANGER

An electrical outlet that is not correctly wired could place hazardous voltage

on metal parts of the system or the devices that attach to the system. It is the

responsibility of the customer to ensure that the outlet is correctly wired and

grounded to prevent an electrical shock.

Before installing or removing signal cables, ensure that the power cables for

the system unit and all attached devices are unplugged.

When adding or removing any additional devices to or from the system,

ensure that the power cables for those devices are unplugged before the

signal cables are connected. If possible, disconnect all power cables from the

existing system before you add a device.

Use one hand, when possible, to connect or disconnect signal cables to

prevent a possible shock from touching two surfaces with different electrical

potentials.

During an electrical storm, do not connect cables for display stations, printers,

telephones, or station protectors for communications lines.

CAUTION:

This product is equipped with a four-wire power cable and plug for the user’s

safety. Use this power cable in conjunction with a properly grounded electrical

outlet to avoid electrical shock.

DANGER

To prevent electrical shock hazard, disconnect all power cables from the

electrical outlet before relocating the system.

CAUTION:

This unit has more than one power supply cord. To reduce the risk of electrical

shock, disconnect two power supply cords before servicing.

xii Service Guide

Laser Safety Information

CAUTION:

This product may contain a CD-ROM which is a class 1 laser product.

Laser Compliance

All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR

Subchapter J for class 1 laser products. Outside the U.S., they are certified to be in

compliance with the IEC 825 (first edition 1984) as a class 1 laser product. Consult the

label on each part for laser certification numbers and approval information.

CAUTION:

All IBM laser modules are designed so that there is never any human access to

laser radiation above a class 1 level during normal operation, user maintenance,

or prescribed service conditions. Data processing environments can contain

equipment transmitting on system links with laser modules that operate at

greater than class 1 power levels. For this reason, never look into the end of an

optical fiber cable or open receptacle. Only trained service personnel should

perform the inspection or repair of optical fiber cable assemblies and receptacles.

Preface xiii

xiv Service Guide

Data Integrity and Verification

These computer systems contain mechanisms designed to reduce the possibility of

undetected data corruption or loss. This risk, however, cannot be eliminated. Users who

experience unplanned outages, system failures, power fluctuations or outages, or

component failures must verify the accuracy of operations performed and data saved or

transmitted by the system at or near the time of the outage or failure. In addition, users

must establish procedures to ensure that there is independent data verification before

relying on such data in sensitive or critical operations. Users should periodically check

our support websites for updated information and fixes applicable to the system and

related software.

xv

xvi Service Guide

About This Book

This book provides maintenance information that is specific to the 26M/80 and 266/M1,

as well as to adapters and attached devices that do not have their own service

information. In this book, the 26M/80 and 266/M1 are hereafter referred to as the

″system″ or the ″server.″

This book contains maintenance analysis procedures (MAPs) that are not common to

other systems. MAPs that are common to all systems are contained in the

Diagnostic

Information for Multiple Bus Systems

.

This book is used by the service technician to repair system failures. This book

assumes that the service technician has had training on the system unit.

ISO 9000

ISO 9000 registered quality systems were used in the development and manufacturing

of this product.

Related Publications

The following publications provide additional information about your system unit:

v The

System Unit Safety Information

, order number SA23-2652, contains translations

of safety information used throughout this book.

v The

26M/80 and 266/M1 User’s Guide

, order number SA23-2537, contains

information on how to use the system, use diagnostics, use service aids, and verify

system operations.

v The

14T/0 and 14T/4 Installation and Service Guide

, order number SA23-2544,

contains information regarding the 14T/0, in which the 25M/80 and 266/M1 may be

installed.

v The

Diagnostic Information for Multiple Bus Systems

, order number SA23-2769,

contains common diagnostic procedures, error codes, service request numbers, and

failing function codes. This manual is intended for trained service technicians.

v The

Adapters, Devices, and Cable Information for Multiple Bus Systems

, order

number SA23-2778 contains information about adapters, devices, and cables for your

system. This manual is intended to supplement information found in the

Diagnostic

Information for Multiple Bus Systems

.

v The

PCI Adapter Placement Reference

, order number SA23-2504, contains

information regarding slot restrictions for adapters that can be used in this system.

v The

Site and Hardware Planning Information

, order number SA38-0508, contains

information to help you plan your installation.

xvii

Trademarks

The following terms are trademarks of International Business Machines Corporation in

the United States, other countries, or both:

v AIX

Other company, product, and service names may be trademarks or service marks of

others.

xviii Service Guide

Page is loading ...

Bull Escala EPC810 and PL800R Service guide

Bull Escala EPC810 and PL800R Service guide

Related papers

Other documents