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Bull Escala EPC810 and PL800R Service guide

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Bull ESCALA EPC810 and
PL 800R
Service Guide
86 A1 37KX 01
ORDER REFERENCE
Bull ESCALA EPC810 and
PL 800R
Service Guide
Hardware
September 2001
BULL CEDOC
357 AVENUE PATTON
B.P.20845
49008 ANGERS CEDEX 01
FRANCE
86 A1 37KX 01
ORDER REFERENCE
The following copyright notice protects this book under the Copyright laws of the United States of America
and other countries which prohibit such actions as, but not limited to, copying, distributing, modifying, and
making derivative works.
Copyright
Bull S.A. 1992, 2001
Printed in France
Suggestions and criticisms concerning the form, content, and presentation of
this book are invited. A form is provided at the end of this book for this purpose.
To order additional copies of this book or other Bull Technical Publications, you
are invited to use the Ordering Form also provided at the end of this book.
Trademarks and Acknowledgements
We acknowledge the right of proprietors of trademarks mentioned in this book.
AIX
R
is a registered trademark of International Business Machines Corporation, and is being used under
licence.
UNIX is a registered trademark in the United States of America and other countries licensed exclusively through
the Open Group.
The information in this document is subject to change without notice. Groupe Bull will not be liable for errors
contained herein, or for incidental or consequential damages in connection with the use of this material.
Contents
Safety Notices ........................xi
Rack Safety Instructions .....................xi
Electrical Safety .......................xii
Laser Safety Information ....................xiii
Laser Compliance......................xiii
Data Integrity and Verification ..................xv
About This Book ......................xvii
ISO 9000 .........................xvii
Related Publications......................xvii
Trademarks ........................xviii
Chapter 1. Reference Information .................1
Overview ..........................1
Processors ........................2
Memory .........................2
Primary I/O Drawer......................3
Data Flow ..........................4
Powering the System On and Off ..................5
Console Strategy .......................6
Power-On Self-Test.......................6
POST Indicators........................7
POST Keys .........................7
1Key..........................7
5Key..........................7
6Key..........................8
8Key..........................8
System Locations .......................9
CEC Drawer Front View With Bezel Removed ............10
CEC Drawer Rear View ....................11
CEC Card Cage ......................12
Primary I/O Drawer Front View With Cover On ............13
Secondary I/O Drawer Front View With Cover On ...........14
Primary I/O Drawer Rear View .................15
Primary I/O Drawer Front View with Covers Removed ..........16
Secondary I/O Drawer Rear View ................17
I/O Drawer Backplane PCI Slot Locations ..............18
System Board Locations ...................19
Memory Riser Card and Memory DIMM Locations ...........20
Primary I/O Drawer Operator Panel ................22
Secondary I/O Drawer Operator Panel ...............22
SCSI IDs and Bay Locations ..................23
Primary I/O Drawer SCSI IDs ..................23
System Memory .......................24
Riser Card Memory Placement Rules ...............24
I/O Drawer Features ......................25
iii
I/O Drawer Addressing ....................25
I/O Drawer and Power Supply LED Status..............26
Secondary I/O Drawer Operator Panel Message Hierarchy ........27
Primary I/O Drawer Operator Panel Behavior During Power-On.......28
Secondary I/O Drawer Operator Panel Behavior During Power-On......29
Logical and Physical Locations ..................29
Physical Location Codes ....................29
Location Code Format ....................29
Multiple FRU Callout Instructions .................30
AIX Location Codes ......................32
AIX and Physical Location Code Reference Tables ...........33
Cabling the CEC Drawer, Primary I/O Drawer, and Secondary I/O Drawer(s) . . . 53
Connecting JTAG and V/S COMM Cables..............53
Connecting RIO and SPCN Cables ................53
System Cable Diagrams.....................63
CEC Drawer Cable .....................63
Primary I/O Drawer Cable ...................64
Secondary I/O Drawer Cable ..................65
DC Power Cable Routings ...................66
Specifications ........................67
CEC Drawer .......................67
Noise Emission Notes....................71
Power Cables ........................72
Service Inspection Guide ....................73
Chapter 2. Diagnostics Overview .................75
Maintenance Analysis Procedures (MAPs)...............75
Checkpoints.........................76
FRU Isolation ........................77
Chapter 3. Maintenance Analysis Procedures (MAPs) ..........79
Entry MAP .........................79
Quick Entry MAP .......................80
Quick Entry MAP Table of Contents ................80
MAP 1020: Problem Determination .................87
MAP 1520: Power.......................92
Map 1521: Cannot Power On the Primary I/O Drawer, Operator Panel Does Not
Show OK Prompt ......................94
Map 1522: Cannot Power On the CEC Drawer.............101
Map 1523: Cannot Power On the Secondary I/O Drawer, Operator Panel Power
Present LED Does Not Come On ................108
Map 1524: The SPCN Error Codes Table Directed You Here and the Error Code is
1011 1C0x ........................116
MAP 1540: Minimum Configuration.................120
Chapter 4. Checkpoints ....................145
IPL Flow .........................145
Service Processor Checkpoints ..................148
Firmware Checkpoints .....................154
Boot Problems and Concerns ..................165
iv Service Guide
Step 1 .........................165
Step 2 .........................165
Step 3 .........................166
Step 4 .........................166
Step 5 .........................167
Chapter 5. Error Code to FRU Index ...............169
Four-Character Checkpoints ...................169
Replacing the Primary Drawer Operator Panel .............169
Replacing the Network Adapter ..................169
Analyzing SPCN Errors on Secondary Drawers ............170
Isolating the I/O Drawer Failure ..................170
Determining Location Code ...................170
Checkpoint and Error Code Index .................171
Performing Slow Boot .....................172
Confirming Initial Error Code ...................172
Memory-Related Error Codes ..................173
Operator Panel Error Codes ...................174
SPCN Error Codes ......................175
Firmware/POST Error Codes...................210
Service Processor Error Codes ..................231
System Firmware Update Messages ................386
Common Firmware Error Codes..................387
Problem Determination-Generated Error Codes ............396
Chapter 6. Loading the System Diagnostics In Service Mode.......399
Default Boot List and Service Mode Bootlist..............400
Chapter 7. Using the Service Processor ..............401
Service Processor Menus ....................402
Accessing the Service Processor Menus Locally ...........402
Accessing the Service Processor Menus Remotely..........402
Saving and Restoring Service Processor Settings ...........402
Menu Inactivity ......................403
General User Menu ......................403
Privileged User Menus .....................404
Main Menu........................404
Service Processor Setup Menu .................406
Passwords........................407
System Power Control Menu..................410
System Information Menu ...................414
Memory Riser Card 1 Memory DIMM Locations for Service Processor Menus 418
Memory Riser Card 2 Memory DIMM Locations for Service Processor Menus 419
Language Selection Menu ..................421
Call-In/Call-Out Setup Menu ..................422
Modem Configuration Menu ..................423
Serial Port Selection Menu ..................424
Serial Port Speed Setup Menu .................424
Telephone Number Setup Menu.................425
Call-Out Policy Setup Menu ..................426
Contents v
Customer Account Setup Menu .................427
Service Processor Procedures in Service Mode ............427
Service Processor Functions ...................428
System Power-On Methods ...................429
Service Processor Reboot/Restart Recovery .............430
Boot (IPL) Speed .....................430
Failure During Boot Process ..................430
Failure During Normal System Operation..............430
Service Processor Reboot/Restart Policy Controls...........430
System Firmware Updates ...................432
General Information on System Firmware Updates ..........432
Determining the Level of Firmware on the System...........432
Updating System Firmware From the Service Processor Menus ......432
Configuring and Deconfiguring Processors or Memory ..........433
Run-Time CPU Deconfiguration (CPU Gard) ............433
Service Processor System Monitoring - Surveillance ...........434
System Firmware Surveillance .................434
Operating System Surveillance .................434
Call-Out (Call-Home) .....................435
Console Mirroring ......................436
System Configuration ....................436
Service Processor Error Log ...................437
LCD Progress Indicator Log ...................438
Service Processor Operational Phases ...............439
Pre-Standby Phase .....................439
Standby Phase ......................439
Bring-Up Phase ......................440
Run-Time Phase......................441
Chapter 8. Using System Management Services ...........443444
Password Utilities .....................444
Display Error Log .....................445
Remote Initial Program Load Setup ...............445
SCSI Utilities .......................449
Select Console ......................449
MultiBoot ........................450
Select Language......................453
OK Prompt........................453
Exiting System Management Services...............453
Chapter 9. Removal and Replacement Procedures ..........455
Handling Static-Sensitive Devices .................456
Powering Off and Powering On the System ..............457
Powering Off the System ...................457
Powering On the System ...................457
Powering Off and Powering On the System Using the Service Processor . . . 457
Hot-Pluggable FRUs .....................458
I/O Drawer PCI Slot LED Definitions ................458
PCI Adapters ........................459
Non-Hot-Pluggable PCI Adapter..................459
vi Service Guide
Removal ........................459
Replacement .......................460
Hot-Pluggable PCI Adapter ...................461
Removing a Hot-Pluggable PCI Adapter ..............461
Replacing a Hot-Pluggable PCI Adapter ..............462
Installing a Hot-Pluggable PCI Adapter ..............464
PCI Hot-Plug Manager Access ..................466
Accessing Hot-Plug Management Functions.............466
PCI Hot-Plug Manager Menu..................467
Memory Riser Cards and Memory Modules ..............469
Removal ........................469
Replacement .......................470
CEC Regulator Card .....................472
Removal ........................472
Replacement .......................472
Processor Card .......................473
Removal ........................473
Replacement .......................475
CEC Fans .........................478
Removal ........................478
Replacement .......................479
CEC Power Supplies .....................480
Removal ........................480
Replacement .......................480
CEC RIO Bus Adapter .....................481
Removal ........................481
Replacement .......................483
CEC Backplane .......................484
Removal ........................484
Replacement .......................486
I/O Drawer Backplane Assembly .................487
Removal ........................487
Replacement .......................488
I/O Drawer RIO Bus Adapter ...................489
Removal ........................489
Replacement .......................490
I/O Drawer Power Distribution Board ................491
Removal ........................491
Replacement .......................492
I/O Drawer Power Supplies and Power Supply Fan Assemblies .......493
Removal ........................494
Replacement .......................495
Power Supply Test Switch Procedure ................496
Internal Disk Drives ......................497
Removal ........................497
Replacement .......................499
Fan Controller Card......................500
Removal ........................500
Replacement .......................500
CD-ROM Drive .......................501
Contents vii
Removal ........................501
Replacement .......................502
Tape Drive .........................503
Removal ........................503
Replacement .......................503
Diskette Drive........................504
Removal ........................504
Replacement .......................504
Operator Panel .......................505
Removal ........................505
Replacement .......................506
Rear Service Position .....................507
Front Service Position .....................508
Battery ..........................509
Removal ........................509
Replacement .......................510
Chapter 10. Parts Information ..................511
CEC Drawer Card Assembly ...................512
CEC Drawer Backplane....................514
CEC Drawer Power Supplies...................516
CEC Drawer Fan Assemblies ..................518
I/O Drawer.........................520
CEC Drawer Internal Cables ..................524
Primary I/O Drawer Cables ..................526
Secondary I/O Drawer Cables .................528
External Cables .......................530
Keyboards and Mouse ....................531
Keyboards and Mouse ....................532
Appendix A. Environmental Notices................533
Product Recycling and Disposal..................533
Unit Emissions.......................533
Appendix B. Notices .....................535
Appendix C. Service Processor Setup and Test ...........537
Service Processor Setup Checklist .................537
Testing the Setup ......................538
Testing Call-In ......................538
Testing Call-Out ......................538
Serial Port Configuration ...................539
Appendix D. Modem Configurations ...............541
Sample Modem Configuration Files ................541
Generic Modem Configuration Files ...............541
Specific Modem Configuration Files ...............541
Configuration File Selection ...................542
Examples for Using the Generic Sample Modem Configuration Files ....544
Customizing the Modem Configuration Files.............544
viii Service Guide
IBM 7852-400 DIP Switch Settings................545
Xon/Xoff Modems .....................545
Ring Detection ......................545
Terminal Emulators .....................546
Recovery Procedures ....................546
Transfer of a Modem Session ..................546
Recovery Strategy .....................547
Prevention Strategy .....................548
Modem Configuration Sample Files ................549
Sample File modem_m0.cfg ..................549
Sample File modem_m1.cfg ..................552
Sample File modem_z.cfg...................555
Sample File modem_z0.cfg ..................558
Sample File modem_f.cfg ...................561
Sample File modem_f0.cfg ..................564
Sample File modem_f1.cfg ..................567
Appendix E. Rack Drawer Rail Instructions .............571
Front Drawer-Stop Installation ..................571
Drawer Rail Assembly and Installation................572
Rails for an S00 Type Rack ...................572
Rails for a T00 Type Rack ...................572
Rail Installation .......................572
Cable Routing .......................573
Index ..........................577
Contents ix
x Service Guide
Safety Notices
A
danger
notice indicates the presence of a hazard that has the potential of causing
death or serious personal injury. Danger notices appear on the following pages:
v xii
v 92
v 455
v 494
A
caution
notice indicates the presence of a hazard that has the potential of causing
moderate or minor personal injury. Caution notices appear on the following pages:
v xii
v xiii
v 92
v 455
v 501
v 509
Note: For a translation of these notices, see the
System Unit Safety Information
manual, SA23-2652.
Rack Safety Instructions
v Do not install this unit in a rack where the internal rack ambient temperatures will
exceed 40 degrees C.
v Do not install this unit in a rack where the air flow is compromised. Any side, front or
back of the unit used for air flow through the unit must not be in indirect contact with
the rack.
v Ensure that a hazardous condition is not created due to uneven mechanical loading
when installing this unit in a rack. If the rack has a stabilizer it must be firmly
attached before installing or removed this unit.
v Consider the connection of the equipment to the supply circuit so that the overloaded
circuits do not compromise the supply wiring or overcurrent protection.
v An electrical outlet that is not correctly wired could place hazardous voltage on the
metal parts of the system or the devices that attach to the system. It is the
responsibility of the customer to ensure that the outlet is correctly wired and
grounded to prevent an electrical shock.
xi
Electrical Safety
Observe the following safety instructions any time you are connecting or disconnecting
devices attached to the workstation.
DANGER
An electrical outlet that is not correctly wired could place hazardous voltage
on metal parts of the system or the devices that attach to the system. It is the
responsibility of the customer to ensure that the outlet is correctly wired and
grounded to prevent an electrical shock.
Before installing or removing signal cables, ensure that the power cables for
the system unit and all attached devices are unplugged.
When adding or removing any additional devices to or from the system,
ensure that the power cables for those devices are unplugged before the
signal cables are connected. If possible, disconnect all power cables from the
existing system before you add a device.
Use one hand, when possible, to connect or disconnect signal cables to
prevent a possible shock from touching two surfaces with different electrical
potentials.
During an electrical storm, do not connect cables for display stations, printers,
telephones, or station protectors for communications lines.
CAUTION:
This product is equipped with a four-wire power cable and plug for the user’s
safety. Use this power cable in conjunction with a properly grounded electrical
outlet to avoid electrical shock.
DANGER
To prevent electrical shock hazard, disconnect all power cables from the
electrical outlet before relocating the system.
CAUTION:
This unit has more than one power supply cord. To reduce the risk of electrical
shock, disconnect two power supply cords before servicing.
xii Service Guide
Laser Safety Information
CAUTION:
This product may contain a CD-ROM which is a class 1 laser product.
Laser Compliance
All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR
Subchapter J for class 1 laser products. Outside the U.S., they are certified to be in
compliance with the IEC 825 (first edition 1984) as a class 1 laser product. Consult the
label on each part for laser certification numbers and approval information.
CAUTION:
All IBM laser modules are designed so that there is never any human access to
laser radiation above a class 1 level during normal operation, user maintenance,
or prescribed service conditions. Data processing environments can contain
equipment transmitting on system links with laser modules that operate at
greater than class 1 power levels. For this reason, never look into the end of an
optical fiber cable or open receptacle. Only trained service personnel should
perform the inspection or repair of optical fiber cable assemblies and receptacles.
Preface xiii
xiv Service Guide
Data Integrity and Verification
These computer systems contain mechanisms designed to reduce the possibility of
undetected data corruption or loss. This risk, however, cannot be eliminated. Users who
experience unplanned outages, system failures, power fluctuations or outages, or
component failures must verify the accuracy of operations performed and data saved or
transmitted by the system at or near the time of the outage or failure. In addition, users
must establish procedures to ensure that there is independent data verification before
relying on such data in sensitive or critical operations. Users should periodically check
our support websites for updated information and fixes applicable to the system and
related software.
xv
xvi Service Guide
About This Book
This book provides maintenance information that is specific to the 26M/80 and 266/M1,
as well as to adapters and attached devices that do not have their own service
information. In this book, the 26M/80 and 266/M1 are hereafter referred to as the
″system″ or the ″server.″
This book contains maintenance analysis procedures (MAPs) that are not common to
other systems. MAPs that are common to all systems are contained in the
Diagnostic
Information for Multiple Bus Systems
.
This book is used by the service technician to repair system failures. This book
assumes that the service technician has had training on the system unit.
ISO 9000
ISO 9000 registered quality systems were used in the development and manufacturing
of this product.
Related Publications
The following publications provide additional information about your system unit:
v The
System Unit Safety Information
, order number SA23-2652, contains translations
of safety information used throughout this book.
v The
26M/80 and 266/M1 User’s Guide
, order number SA23-2537, contains
information on how to use the system, use diagnostics, use service aids, and verify
system operations.
v The
14T/0 and 14T/4 Installation and Service Guide
, order number SA23-2544,
contains information regarding the 14T/0, in which the 25M/80 and 266/M1 may be
installed.
v The
Diagnostic Information for Multiple Bus Systems
, order number SA23-2769,
contains common diagnostic procedures, error codes, service request numbers, and
failing function codes. This manual is intended for trained service technicians.
v The
Adapters, Devices, and Cable Information for Multiple Bus Systems
, order
number SA23-2778 contains information about adapters, devices, and cables for your
system. This manual is intended to supplement information found in the
Diagnostic
Information for Multiple Bus Systems
.
v The
PCI Adapter Placement Reference
, order number SA23-2504, contains
information regarding slot restrictions for adapters that can be used in this system.
v The
Site and Hardware Planning Information
, order number SA38-0508, contains
information to help you plan your installation.
xvii
Trademarks
The following terms are trademarks of International Business Machines Corporation in
the United States, other countries, or both:
v AIX
Other company, product, and service names may be trademarks or service marks of
others.
xviii Service Guide
/