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Gateway
ALR 9250R
User’s Guide
Part #8504180 A MAN SYS US 9250R USR GDE R0 4/99
9250R.book Page i Friday, April 9, 1999 9:44 AM
ii
Notices
Copyright © 1999 Gateway 2000, Inc.
All Rights Reserved
610 Gateway Drive
N. Sioux City, SD 57049 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.
The information in this manual has been carefully checked and is believed to be accurate. However,
changes are made periodically. These changes are incorporated in newer publication editions.
Gateway 2000 may improve and/or change products described in this publication at any time. Due to
continuing system improvements, Gateway 2000 is not responsible for inaccurate information which
may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at
www.gateway.com. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary,
incidental, or consequential damages resulting from any defect or omission in this manual, even if
advised of the possibility of such damages.
In the interest of continued product development, Gateway 2000 reserves the right to make
improvements in this manual and the products it describes at any time, without notices or obligation.
Trademark Acknowledgments
AnyKey, black-and-white spot design, ColorBook, CrystalScan, Destination, EZ Pad, EZ Point, Field
Mouse, Gateway 2000, HandBook, Liberty, TelePath, Vivitron, stylized “G” design, and “You’ve got a
friend in the business” slogan are registered trademarks and “All the big trends start in South Dakota”
slogan, GATEWAY, and Gateway Solo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo,
and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS,
MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other
product names mentioned herein are used for identification purposes only, and may be the trademarks
or registered trademarks of their respective companies.
Copyright © 1999 Advanced Logic Research, Inc. (ALR)
All Rights Reserved
9401 Jeronimo
Irvine, CA 92618 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from ALR.
The information in this manual has been carefully checked and is believed to be accurate. However,
changes are made periodically. These changes are incorporated in newer publication editions. ALR
may improve and/or change products described in this publication at any time. Due to continuing
system improvements, ALR is not responsible for inaccurate information which may appear in this
manual. For the latest product updates, consult the ALR web site at www.alr.com.InnoeventwillALR
be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from
any defect or omission in this manual, even if advised of the possibility of such damages.
In the interest of continued product development, ALR reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.
Trademark Acknowledgments
ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned
herein are used for identification purposes only, and may be the trademarks or registered trademarks
of their respective companies.
9250R.book Page ii Friday, April 9, 1999 9:44 AM
Contents i
Contents
Preface ....................................................................................vii
Conventions used in this guide........................................................... viii
Safety instructions.................................................................................. ix
Additional information sources ............................................................. xi
Chapter 1: Getting Started ...................................................... 1
System access.......................................................................................... 2
Static electricity precautions............................................................ 2
Opening the system.......................................................................... 2
Closing the system............................................................................ 5
Installing the CPU drawer....................................................................... 7
Inspecting the contents..................................................................... 7
Installing the CPU drawer in the rack.............................................. 8
Connecting peripherals.................................................................. 12
Using an autoswitcher.................................................................... 14
Powering up the system......................................................................... 15
Looking things over....................................................................... 15
Verifying your configuration......................................................... 16
Troubleshooting guidelines ........................................................... 16
Completing the installation............................................................ 16
Chapter 2: SystemFeatures ................................................. 21
Basic architecture .................................................................................. 22
Front panel............................................................................................. 23
Dual redundant 400-Watt power supplies..................................... 23
Switches.......................................................................................... 24
3.5-inch diskette drive.................................................................... 24
CD-ROM drive............................................................................... 24
Storage bays.................................................................................... 24
LED indicators............................................................................... 25
Rear panel.............................................................................................. 26
Power connectors........................................................................... 26
I/O ports.......................................................................................... 27
Expansion slot cover plates............................................................ 27
System board......................................................................................... 28
Drive controllers and connectors................................................... 29
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ii Gateway ALR 9250R User’s Guide
System jumpers.............................................................................. 31
Miscellaneous connectors............................................................. 32
Expansion slot connectors............................................................. 33
Memory module connector........................................................... 34
System management connectors................................................... 34
Back panel I/O connectors............................................................. 36
Processors and related connectors................................................. 38
Power connectors........................................................................... 40
Operating systems................................................................................. 41
Chapter 3: Components .........................................................43
Introduction........................................................................................... 44
Processors.............................................................................................. 44
Replacing the processor................................................................. 44
Installing another processor........................................................... 48
Installing a VRM............................................................................ 52
Memory................................................................................................. 54
DIMM installation sequence......................................................... 55
System memory addressing........................................................... 55
Memory configuration................................................................... 56
Removing the memory module..................................................... 56
Removing DIMMs ........................................................................ 58
Installing DIMMs.......................................................................... 59
Installing the memory module....................................................... 60
Expansion cards.................................................................................... 62
Power Supply Modules......................................................................... 64
Storage bays.......................................................................................... 66
5.25-inch device............................................................................. 67
3.5-inch devices............................................................................. 68
RAID cage (optional) .................................................................... 70
Chapter 4: BIOS Setup ..........................................................77
Introduction........................................................................................... 78
Using BIOS Setup................................................................................. 79
If you cannot access Setup............................................................. 80
Starting BIOS Setup ...................................................................... 80
Setup key commands..................................................................... 81
Special display items..................................................................... 81
Main menu..................................................................................... 82
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Contents iii
Advanced menu.............................................................................. 84
Security menu................................................................................. 89
Server menu.................................................................................... 90
Boot menu....................................................................................... 92
Exit menu........................................................................................ 94
Upgrading the BIOS.............................................................................. 95
Preparing for the upgrade............................................................... 95
Upgrading the BIOS....................................................................... 97
Recovering the BIOS..................................................................... 98
Changing the BIOS language........................................................ 99
Chapter 5: The ServerSetup Utility .................................... 101
Introduction.......................................................................................... 102
Using the Server Setup Utility............................................................ 103
When to run the SSU.................................................................... 104
Running the SSU................................................................................. 105
Customizing the SSU.......................................................................... 107
Launching a task.................................................................................. 108
SSU add-ins......................................................................................... 109
Resource configuration add-in..................................................... 109
Multiboot options add-in.............................................................. 113
Security add-in.............................................................................. 113
System event log viewer add-in................................................... 115
Sensor data record manager add-In............................................. 116
Field replaceable unit manager add-In........................................ 117
Exiting the SSU................................................................................... 119
Chapter 6: Other Utilities ..................................................... 121
Introduction.......................................................................................... 122
Power-on self test................................................................................ 124
Emergency management port console................................................ 126
How the EMP console works ...................................................... 127
EMP console requirements.......................................................... 129
Setting up the server for the EMP................................................ 130
Main EMP console window ........................................................ 132
Server control operations............................................................. 134
Phonebook.................................................................................... 137
Management plug-ins................................................................... 138
FRU and SDR load utility................................................................... 142
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iv Gateway ALR9250R User’s Guide
When to run the FRUSDR load utility........................................ 142
What you need to do.................................................................... 142
How to use the FRUSDR load utility.......................................... 143
Cleaning up and exiting............................................................... 147
Using the firmware update utility....................................................... 148
Using the Symbios SCSI utility.......................................................... 149
Chapter 7: Troubleshooting .................................................151
Introduction......................................................................................... 152
Computer virus notice......................................................................... 152
Troubleshooting checklist .................................................................. 154
Verifying the configuration......................................................... 154
Troubleshooting guidelines......................................................... 154
Solving problems................................................................................ 155
Resetting the system.................................................................... 155
Initial system startup.................................................................... 155
Running new application software.............................................. 156
New problems.............................................................................. 157
More problem-solving procedures.............................................. 158
Problems and solutions................................................................ 160
Error messages and codes................................................................... 166
POST codes and port-80h codes................................................. 166
POST error codes and messages................................................. 170
Appendix A: System Board Jumpers ..................................173
Setting the jumpers.............................................................................. 174
Changing a jumper setting........................................................... 175
CMOS Clear jumper.................................................................... 176
Password Clear jumper................................................................ 177
Recovery Boot jumper................................................................. 178
Appendix B: Regulatory Compliance Statements ...............181
Acronyms and abbreviations.............................................................. 182
Terms and definitions......................................................................... 186
FCC notice........................................................................................... 189
Industry Canada notice....................................................................... 190
CE notice............................................................................................. 190
VCCI notice........................................................................................ 191
Australia/New Zealand notice............................................................ 191
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vi Gateway ALR 9250R User’s Guide
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viii Gateway ALR 9250R User’s Guide
Conventions used in this guide
Throughout this guide, you will see the following conventions:
Manual Conventions
Convention Description
ENTER Keyboard key names are printed in small
capitals.
C
TRL+ALT+DEL A plus sign indicates that the keys must be
pressed simultaneously.
Setup Commands to be entered, options to
select, and messages that appear on your
monitor are printed in bold.
User’s Guide
Namesofpublicationsand files are printed
in italic.
A note informs you of special circum-
stances.
A caution warns you ofpossible damage to
equipment or loss of data.
A warning indicates the possibility of per-
sonal injury.
An important notifies you of an important
point or an essential step which may pre-
vent the system or process from working.
Note:
Caution!
Warning!
!
Important!
9250R.book Page viii Friday, April 9, 1999 9:44 AM
Preface ix
Safety instructions
Observe the following safety instructions when using your system:
• Follow all instructions marked on the system and in the
documentation.
• When the system is turned off, a small amount of electrical current
still runs through the system. Always unplug the system from the
electrical outlet before cleaning the system or opening the cover.
• Do not use this product near water or a heat source, such as a
radiator or heat register.
• Do not spill anything on or into the system. The best way to avoid
spills is to avoid eating or drinking near the server.
• Make sure you set up the system on a stable work surface.
• Openings in the system cabinet are provided for ventilation. Do not
block or cover these openings. Make sure you provide adequate
space around the system for ventilation when you set up your work
area. Never insert objects of any kind into the system ventilation
slots.
• Use the voltage setting for your area. The voltage selector switch is
set at the factory to the correct voltage.
• This system is equipped with 3-wire grounding plugs (plugs with a
grounding pin). These plugs only fit into grounded power outlets.
This is a safety feature. Do not defeat the purpose of the grounding
pin. If you are unable to insert the plug into the outlet, contact an
electrician to replace the outlet.
• Do not walk on the power cord or allow anything to rest on it.
• If you use an extension cord with this system, make sure the total
ampere ratings of the components plugged into the extension cord
do not exceed the extension cord ampere rating. Also, the total
ampere requirements for all products plugged into the wall outlet
must not exceed 15 amperes.
Warning!
Do not attempt to service
thesystem yourself except
as explained elsewhere in
the system documentation.
Adjust only those controls
covered in the instructions.
Opening orremoving
covers marked “Do Not
Remove” may expose you
to dangerous electrical
voltages orother risks.
!
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x Gateway ALR 9250R User’s Guide
• There is a danger of explosion if the CMOS (complementary
metal-oxide semiconductor) battery is replaced incorrectly.
Replace the battery with the same or equivalent type recommended
by the manufacturer. Dispose of used batteries according to the
manufacturer’s instructions.
• Unplug the system from the wall outlet and refer servicing to
qualified personnel if:
• The power cord or plug is damaged.
• Liquid has been spilled into the system.
• The system does not operate properly when the operating
instructions are followed.
• The system was dropped or the cabinet is damaged.
• The system’s performance changes.
9250R.book Page x Friday, April 9, 1999 9:44 AM
Preface xi
Additional information sources
Along with this manual, you can find additional information by using the
Gateway Support Center
Access the Gateway Support Center at www.gateway.com/support to access
information about your system or other Gateway products. Some types of
information you can access are:
• Hardware driver (including BIOS) and software application
updates
• An expanded glossary
• Technical tips
• Service agreement information
• Technical documents and component information
• Frequently Asked Questions (FAQs)
• Online access to technical support
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xii Gateway ALR 9250R User’s Guide
9250R.book Page xii Friday, April 9, 1999 9:44 AM
Chapter 1:
Getting
Started
System access.......................................................... 2
Static electricity precautions............................ 2
Opening the system.......................................... 2
Closing the system............................................ 5
Installing the CPU drawer....................................... 7
Inspecting the contents..................................... 7
Installing the CPU drawer in the rack.............. 8
Connecting peripherals...................................12
Using an autoswitcher.................................... 14
Powering up the system......................................... 15
Looking things over........................................15
Verifying your configuration.........................16
Troubleshooting guidelines............................ 16
Completing the installation............................ 16
9250R.book Page 1 Friday, April 9, 1999 9:44 AM
2 Gateway ALR 9250R User’s Guide
System access
System access is provided by a hinged top cover. All system components
can be accessed through this cover.
Static electricity precautions
Static electricity can damage computers and other sensitive electronic
equipment. Precautions such as those described below should be taken
before opening the system drawer, or touching any of the components, and
prior to removing any new component from its protective packaging.
Opening the system
Depending on your purpose, you may need to open only the front portion of
the top cover, or you may need to remove the top cover entirely. Follow the
instructions specific to the task you want to accomplish as indicated in each
section.
Caution! Prevent Static-Electricity Damage
Static Electricity Preventions
1. WEAR A GROUNDING WRIST STRAP (available at most electronic
stores).
2. Turn off the system power.
3. Touch the back of the power supply fan, located on the back of the case.
4. UNPLUG ALL CORDS FROM WALL OUTLET.
5. Remove the system case cover.
Static Electricity Precautions
• Avoid static-causing surfaces such as plastic and styrofoam in your work
area.
• Remove the parts from their antistatic bags only when you are ready to use
them. Do not lay parts on the outside of antistatic bags since only the
inside provides antistatic protection.
• Always hold cards by their edges and their metal mounting bracket. Avoid
touching components on the cards and the edge connectors that connect to
expansion slots.
• Never slide cards or other parts over any surface.
Caution!
Power down the system
and disconnect both power
cords before proceeding
with system access.
Installing any component
while the power is on may
cause permanent damage
to the system.
9250R.book Page 2 Friday, April 9, 1999 9:44 AM
Chapter 1: Getting Started 3
Opening the topcover
The top cover is hinged so you can open it to access the internal
components without removing it entirely.
1. Power down the system.
2. While observing the static electricity precautions on page 2, turn each
of the three slotted retainers 90 degrees counterclockwise. See the
illustration Opening the Top Cover below.
Opening the Top Cover
3. Lift the lid covering the front portion of the system to access the power
supply subsystem, the fans, the hard disk drive mounting bracket, the
3.5-inch diskette drive, the data cables, and the RAID bay backplane.
To open the top cover
9250r_19
Slotted
retainers
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4 Gateway ALR 9250R User’s Guide
Removing the topcover
The back portion of the drawer holds the system board and the add-in cards.
Remove the top cover to access these components.
1. Remove the three screws from each side of the top cover and the four
screws from the back of the top cover. See the illustration Removing
the Top Cover below.
Removing the Top Cover
2. Remove the top cover.
To remove the top cover
9250r_10
Slotted
retainers
Top cover
9250R.book Page 4 Friday, April 9, 1999 9:44 AM
Chapter 1: Getting Started 5
Closing the system
Before closing the system, verify that all connectors and boards are
properly installed and firmly seated.
Reinstalling the top cover
After you have completed the procedures involving the back portion of the
drawer, replace the top cover.
1. Position the top cover on the chassis, aligning the three holes on each
side and four holes in back. See the illustration Reinstalling the Top
Cover below.
Reinstalling the Top Cover
To replace the top cover
9250r_11
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6 Gateway ALR 9250R User’s Guide
2. Replace the screws removed when the top cover was removed (three
on each side and four in back).
3. Turn the three slotted retainers 90 degrees clockwise to secure the
front portion of the top cover in place.
9250R.book Page 6 Friday, April 9, 1999 9:44 AM
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