Gateway 995 User manual

Gateway 995 Server

user'sguide

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i

Contents

1 Checking Out Your Gateway 995 Series Server. . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

With front cover (door open) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Without front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

I/O connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Mounting your server into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Configuring the on-board SCSI controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Gateway Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . . . 24

Using the System Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Viewing FRU information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using the FRU/SDR Load utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Viewing sensor data records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Setting up remote access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using your Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

ii

4 Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Installing the server handles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Using the front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Removing the top rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Removing the top front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Removing the inside panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Installing power supply components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Replacing a hot-swap power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Adding a redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Replacing the power supply cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Installing fan components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Replacing a fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Replacing the fan cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Replacing the fan cage board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Replacing a hot-swap hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Replacing the hot-swap hard drive cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Installing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Replacing the media drive bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Replacing the CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Replacing the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Installing expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Installing an expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Replacing a hot-swap expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Replacing a standard expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Replacing the front panel board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Replacing the air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Replacing the processor board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

iii

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

B BIOS Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 157

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

iv

1

Checking Out

Your Gateway

995 Series Server

Read this chapter to learn:

■ Where drives, ports, jacks, and controls are located

■ Where system board components are located

■ What help resources are available

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Chapter 1: Checking Out Your Gateway 995 Series Server

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Front

With front cover (door open)

Front panel controls

Hot-swap hard drives

Serial RJ-45

USB port

Tape drive bay

Front panel controls

Diskette drive

CD drive

Power butto

n

N

on-maskable

i

nterrupt button

Sleep button

Server ID indicator

Reset button

Power indicator

Hard drive

activity indicator

LAN 2

indicator

LAN 1

indicator

System

fault

indicator

Server ID

button

3

Front

www.gateway.com

Without front cover

Front panel controls: ports and buttons

Serial RJ-45 jack

USB port

Front panel controls

Power supply bays

Tape drive bay

CD drive (optional)

Diskette

drive

(optional)

Hot-swap hard drives

Power butto

n

Non-maskable

interrupt button

Sleep

button

Server ID

button

Reset button

Serial RJ-45 jack

USB port

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Front panel controls: indicators

Power indicator

Hard drive activity indicator

LAN 2 (1 Gb) indicatorLAN 1 (10/100) indicator

System fault indicator

Server ID indicator

5

Back

www.gateway.com

Back

I/O connectors

AC power connections

I/O connectors

Hot-swap

64-bit PCI

expansion

32-bit and

64-bit PCI

expansion

Parallel port

LAN 1 (10/100 Mb) jack

PS/2

keyboard

port

LAN 2 (10/100/1000 MB

)

jack

USB ports

PS/2 mouse

port

Serial

port

VGA

port

S

erver ID

i

ndicator

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Interior

Processor sockets Fans

M

emory board

Hot-swap

64-bit PCI

expansion

32-bit and

64-bit PCI

expansion

Power

supply

cage

Hot-swap

hard drive

cage

7

System board

www.gateway.com

System board

Hot-swap

64-bit PCI

expansion

32-bit PCI

expansion

64-bit PCI

expansion

I/O connectors

CMOS

battery

System board power

control

System board

secondary

power

Diskette

drive

IDE

SCSI

channel A

Front panel

Serial B

port

Fan signal

SCSI

channel B

System board

primary power

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Getting Help

In addition to your operating system’s documentation, you can use the

following information resources to help you use your server.

Server Companion CD

The Server Companion CD contains drivers, utilities, and documentation for your

server and related hardware. It can also perform an automated installation of

your Microsoft

®

Windows

®

operating system. For more information, see Using

Your Server Companion CD.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your

server.

Visit the Gateway Web site at support.gateway.com for:

■ Technical documentation and product guides

■ Technical tips and support

■ Updated hardware drivers

■ Order status

■ Frequently asked questions (FAQs)

Telephone support

You can access a wide range of services through your telephone, including

customer service, technical support, and information services. For more

information, see “Telephone support” on page 120.

2

9

Setting Up Your

Server

Read this chapter to learn how to:

■ Use your server safely

■ Install your server into a cabinet

■ Start and turn off your server

■ Set up your operating system

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Chapter 2: Setting Up Your Server

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Setting up the hardware

To make sure that your working environment is safe:

■ Use a clean, dry, stable cabinet mount for your server.

■ Use a UPS with surge protection for protection from power outages and

power spikes.

■ Avoid subjecting your server to extreme temperature changes. Do not

expose your server to direct sunlight, heating ducts, or other

heat-generating objects. Damage caused by extreme temperatures is not

covered by your warranty. As a general rule, your server is safest at

temperatures that are comfortable for you.

■ Keep your server and magnetic media away from equipment that

generates magnetic fields, such as unshielded stereo speakers. Strong

magnetic fields can erase data on both diskettes and hard drives. Even a

telephone placed too close to the server may cause interference.

Warning Your server comes with 3-wire AC power cords fitted with

the correct plug style for your region. If this plug does not

match the connector on your UPS or wall outlet, do not

attempt to modify the plug in any way. Use a UPS or wall

outlet that is appropriate for the supplied AC power cords.

Important Keep the server boxes and packing material in case you

need to ship the server.

11

Protecting from power source problems

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Protecting from power source

problems

Line conditioners and uninterruptible power supplies can help protect your

server against power source problems.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage

from an electrical supply. Most servers can handle this variation, called line

noise, without problems. However, some electrical sources include more line

noise than normal. Line noise can also be a problem if your server is located

near, or shares a circuit with, a device that causes electromagnetic interference,

such as a television or a motor.

Some uninterruptible power supplies include simple line-conditioning

capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss

during a total power failure. A UPS uses a battery to keep your server running

temporarily during a power failure and lets you save your work and shut down

your server. You cannot run your server for an extended period of time while

using only the UPS. Be sure to use a UPS with surge protection. To buy a UPS,

contact Gateway Technical Support, Gateway Sales, or visit

accessories.gateway.com

. For more information on contacting technical

support, see “Telephone support” on page 120.

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Mounting your server into a

cabinet

To mount your server into a server cabinet, follow the instructions included

in the rail kit box.

Warning To avoid injury when mounting the server into a cabinet,

use only a mechanical lifting aid or another person to help

lift the server.

Do not try to move or lift the server by the handles on the

power supplies.

13

Starting your server

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Starting your server

Before you start your server for the first time:

■ Make sure that the server and monitor are plugged into a power outlet or

UPS and that the UPS (if you are using one) is turned on.

■ Make sure that all cables are connected securely to the correct ports and

jacks on the back of the server.

To start the server:

1 Connect all peripheral devices to the server, such as a monitor, keyboard,

and mouse.

2 Press the power button.

Warning When you connect peripheral devices to the server, make

sure that your server and devices are turned off and the

power cords are unplugged.

When the power

indicator is...

It means...

Green (steady on) The server is turned on.

Green (blinking) The server is in sleep mode.

Off The server is turned off.

Power

button

Power

indicator

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Chapter 2: Setting Up Your Server

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If nothing happens when you press the power button:

■ Make sure that the power cables are plugged in securely and that your

UPS (if you are using one) is plugged in and turned on.

■ Make sure that the monitor is connected to the server, plugged into

the power outlet or UPS, and turned on. You may also need to adjust

the monitor’s brightness and contrast controls.

■ If you cannot find the cause of the power loss, contact Gateway

Technical Support. For more information, see “Getting Help” on

page 8.

3 The first time you turn on the server, any pre-installed operating system

may begin asking you for configuration settings. See your operating

system’s documentation for instructions on configuring advanced settings

for your specific network.

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks

the server memory and components. If POST finds any problems, the server

displays error messages and emits audible beep codes. Write down any error

messages that you see, then see “Error messages” on page 124 and “Codes” on

page 127 for troubleshooting information.

When the system

fault indicator is...

It means...

Green (steady on) The server is operating normally.

Green (blinking) The server is operating in a degraded condition.

Orange (steady on) The server is in a critical or unrecoverable condition.

Orange (blinking) The server is in a noncritical condition.

Off POST failure or full system stop.

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