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Contents
1 Checking Out Your Gateway 995 Series Server. . . . . . . . . . . . . . . . . . 1
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
With front cover (door open) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Without front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
I/O connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Mounting your server into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Configuring the on-board SCSI controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Gateway Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . . . 24
Using the System Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Viewing FRU information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the FRU/SDR Load utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Viewing sensor data records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Setting up remote access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using your Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
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4 Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Installing the server handles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Using the front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Removing the top rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Removing the top front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Removing the inside panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Installing power supply components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Replacing a hot-swap power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Adding a redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Replacing the power supply cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Installing fan components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Replacing a fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Replacing the fan cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Replacing the fan cage board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Replacing a hot-swap hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Replacing the hot-swap hard drive cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Installing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Replacing the media drive bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Replacing the CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Replacing the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Installing expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Installing an expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Replacing a hot-swap expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Replacing a standard expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Replacing the front panel board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Replacing the air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Replacing the processor board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
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Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
B BIOS Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 157
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
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1
1
Checking Out
Your Gateway
995 Series Server
Read this chapter to learn:
■ Where drives, ports, jacks, and controls are located
■ Where system board components are located
■ What help resources are available
2
Chapter 1: Checking Out Your Gateway 995 Series Server
www.gateway.com
Front
With front cover (door open)
Front panel controls
Hot-swap hard drives
Serial RJ-45
USB port
Tape drive bay
Front panel controls
Diskette drive
CD drive
Power butto
n
N
on-maskable
i
nterrupt button
Sleep button
Server ID indicator
Reset button
Power indicator
Hard drive
activity indicator
LAN 2
indicator
LAN 1
indicator
System
fault
indicator
Server ID
button
3
Front
www.gateway.com
Without front cover
Front panel controls: ports and buttons
Serial RJ-45 jack
USB port
Front panel controls
Power supply bays
Tape drive bay
CD drive (optional)
Diskette
drive
(optional)
Hot-swap hard drives
Power butto
n
Non-maskable
interrupt button
Sleep
button
Server ID
button
Reset button
Serial RJ-45 jack
USB port
5
Back
www.gateway.com
Back
I/O connectors
AC power connections
I/O connectors
Hot-swap
64-bit PCI
expansion
32-bit and
64-bit PCI
expansion
Parallel port
LAN 1 (10/100 Mb) jack
PS/2
keyboard
port
LAN 2 (10/100/1000 MB
)
jack
USB ports
PS/2 mouse
port
Serial
port
VGA
port
S
erver ID
i
ndicator
7
System board
www.gateway.com
System board
Hot-swap
64-bit PCI
expansion
32-bit PCI
expansion
64-bit PCI
expansion
I/O connectors
CMOS
battery
System board power
control
System board
secondary
power
Diskette
drive
IDE
SCSI
channel A
Front panel
Serial B
port
Fan signal
SCSI
channel B
System board
primary power
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Chapter 1: Checking Out Your Gateway 995 Series Server
www.gateway.com
Getting Help
In addition to your operating system’s documentation, you can use the
following information resources to help you use your server.
Server Companion CD
The Server Companion CD contains drivers, utilities, and documentation for your
server and related hardware. It can also perform an automated installation of
your Microsoft
®
Windows
®
operating system. For more information, see Using
Your Server Companion CD.
Gateway Web site
Gateway provides a variety of information on its Web site to help you use your
server.
Visit the Gateway Web site at support.gateway.com for:
■ Technical documentation and product guides
■ Technical tips and support
■ Updated hardware drivers
■ Order status
■ Frequently asked questions (FAQs)
Telephone support
You can access a wide range of services through your telephone, including
customer service, technical support, and information services. For more
information, see “Telephone support” on page 120.
2
9
Setting Up Your
Server
Read this chapter to learn how to:
■ Use your server safely
■ Install your server into a cabinet
■ Start and turn off your server
■ Set up your operating system
10
Chapter 2: Setting Up Your Server
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Setting up the hardware
To make sure that your working environment is safe:
■ Use a clean, dry, stable cabinet mount for your server.
■ Use a UPS with surge protection for protection from power outages and
power spikes.
■ Avoid subjecting your server to extreme temperature changes. Do not
expose your server to direct sunlight, heating ducts, or other
heat-generating objects. Damage caused by extreme temperatures is not
covered by your warranty. As a general rule, your server is safest at
temperatures that are comfortable for you.
■ Keep your server and magnetic media away from equipment that
generates magnetic fields, such as unshielded stereo speakers. Strong
magnetic fields can erase data on both diskettes and hard drives. Even a
telephone placed too close to the server may cause interference.
Warning Your server comes with 3-wire AC power cords fitted with
the correct plug style for your region. If this plug does not
match the connector on your UPS or wall outlet, do not
attempt to modify the plug in any way. Use a UPS or wall
outlet that is appropriate for the supplied AC power cords.
Important Keep the server boxes and packing material in case you
need to ship the server.
11
Protecting from power source problems
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Protecting from power source
problems
Line conditioners and uninterruptible power supplies can help protect your
server against power source problems.
Line conditioners
A line conditioner protects your server from the small fluctuations in voltage
from an electrical supply. Most servers can handle this variation, called line
noise, without problems. However, some electrical sources include more line
noise than normal. Line noise can also be a problem if your server is located
near, or shares a circuit with, a device that causes electromagnetic interference,
such as a television or a motor.
Some uninterruptible power supplies include simple line-conditioning
capabilities.
Uninterruptible power supplies
Use an uninterruptible power supply (UPS) to protect your server from data loss
during a total power failure. A UPS uses a battery to keep your server running
temporarily during a power failure and lets you save your work and shut down
your server. You cannot run your server for an extended period of time while
using only the UPS. Be sure to use a UPS with surge protection. To buy a UPS,
contact Gateway Technical Support, Gateway Sales, or visit
accessories.gateway.com
. For more information on contacting technical
support, see “Telephone support” on page 120.
12
Chapter 2: Setting Up Your Server
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Mounting your server into a
cabinet
To mount your server into a server cabinet, follow the instructions included
in the rail kit box.
Warning To avoid injury when mounting the server into a cabinet,
use only a mechanical lifting aid or another person to help
lift the server.
Do not try to move or lift the server by the handles on the
power supplies.
13
Starting your server
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Starting your server
Before you start your server for the first time:
■ Make sure that the server and monitor are plugged into a power outlet or
UPS and that the UPS (if you are using one) is turned on.
■ Make sure that all cables are connected securely to the correct ports and
jacks on the back of the server.
To start the server:
1 Connect all peripheral devices to the server, such as a monitor, keyboard,
and mouse.
2 Press the power button.
Warning When you connect peripheral devices to the server, make
sure that your server and devices are turned off and the
power cords are unplugged.
When the power
indicator is...
It means...
Green (steady on) The server is turned on.
Green (blinking) The server is in sleep mode.
Off The server is turned off.
Power
button
Power
indicator
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Chapter 2: Setting Up Your Server
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If nothing happens when you press the power button:
■ Make sure that the power cables are plugged in securely and that your
UPS (if you are using one) is plugged in and turned on.
■ Make sure that the monitor is connected to the server, plugged into
the power outlet or UPS, and turned on. You may also need to adjust
the monitor’s brightness and contrast controls.
■ If you cannot find the cause of the power loss, contact Gateway
Technical Support. For more information, see “Getting Help” on
page 8.
3 The first time you turn on the server, any pre-installed operating system
may begin asking you for configuration settings. See your operating
system’s documentation for instructions on configuring advanced settings
for your specific network.
Understanding the power-on self-test
When you turn on your server, the power-on self-test (POST) routine checks
the server memory and components. If POST finds any problems, the server
displays error messages and emits audible beep codes. Write down any error
messages that you see, then see “Error messages” on page 124 and “Codes” on
page 127 for troubleshooting information.
When the system
fault indicator is...
It means...
Green (steady on) The server is operating normally.
Green (blinking) The server is operating in a degraded condition.
Orange (steady on) The server is in a critical or unrecoverable condition.
Orange (blinking) The server is in a noncritical condition.
Off POST failure or full system stop.
/