10
FAQ:
1.Can not ping or enter Encoder web GUI?
Re: please check your PC/laptop works in same network as Encoder or not. In another word, your
PC/laptop should have an ip which is same range as Encoder 192.168.1.xxx.
2 devices which work in different 2 different ranges, could not communicate directly. So, you can
configure an ip 192.168.1.xxx for your PC/Laptop for first time to configure Encoder.
Once enter Encoder web GUI, you can change ip to adjust your local network.
Also, Encoder IP information will be displayed on LED. For the 1st time to setup TBS Encoder,
please refer to this video:
https://www.youtube.com/watch?v=B7V6y4crleI
2.Encoder not detect the input?
Re: please check whether HDMI cable is tightly connected to both your source device side and
also Encoder side.
Check any output from source device or not, any media is playing or not.
3.Can’t play Encoder stream in VLC player?
Re:
1>: maybe your PC/Laptop does not work in a same Network.
2>: If Encoder is UDP out, and your PC/Laptop is connected by wireless like wifi. UDP stream
might stop by Router.
Or, UDP stream is stopped by Firewall, it’s needed to turn off Firewall in your Computer.
3>: maybe something wrong with Encoder, please try reboot Encoder or reset for Encoder and try
again.
4.Stream does not work properly in my Decoder?
Re:
1>Please check your Decoder ability, does it support decode H.264 high; and also does it have the
ability to decode 1920x1080p_60fps. Maybe need to lowdown the codec to Baseline/Main? And
also, to lowdown the resolution and frame rate.
And audio codec, does it support AAC decoding?
2>Did you choose a proper protocol (http, rtsp, udp and ect.) for your Decoder? Maybe your
Decoder does not support this stream.
5.Encoder rtmp push does not work?
Re:
1> To push stream to outside/internet, please make sure Encoder is connected to internet.
In another word, Encoder “ip, net mask, gateway, dns” must be correctly configured. And
Encoder Lan port is connected to Router or switch which has Internet.