Sensara HomeCare User Instruction Manual

Type
User Instruction Manual
Copyright © 2014 - 2016
Sensara B.V.
All rights reserved.
Version: 1.6.11
Sensara HomeCare
User instruction manual
2
Introduction
Sensara is a remote monitoring system that uses small, unobtrusive sensors to
help keep a caring eye on elderly family members and friends who live on their
own.
Sensara enables you to stay up-to-date with the well-being of your family
member, with a convenient smartphone app.
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Sensara is the result of 12 years of international research into how new
technologies can support elderly to live at home longer. Safely, without worry or
without interference in their day to day lives.
This instruction manual provides you with all the necessary information and will
make sure you will get the most out of your Sensara product.
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5
Getting started 6
Box content 8
Preparation 9
Smartphone app installation 10
System activation 12
Hardware preparation 14
Hardware installation 16
Installatie validation 30
Adding and removing sensors 32
Replacing a battery 34
Daily use 36
Benefits 38
On an iPhone 42
On an Android device 50
Appendix 58
Frequently Asked Questions 60
Support 63
Supplier & Manufacturer 63
EG declaration of conformity 64
Content
6
7
Getting started
8
Box content
Thank you for choosing the lifestyle monitoring system Sensara
HomeCare.
Your Sensara package contains the following essentials needed to benefit the
most from Sensara:
1 gateway device
1 adaptor with USB plug
1 ethernet cable
2 or 3 door sensors
3 or 5 activity sensors
6 or 10 AA batteries
Screws, double sided tape and spacer blocks
8
9
Preparation
Sensara is designed with the focus on comfort and ease of use. The
installation process is no exception.
Out of the box, Sensara comes pre-installed. This means that, once activated,
all sensors are ready to work together in combination with multiple
smartphones.
What remains for the installation is to physically connect and mount the
sensor devices. Everything you need is included in the package; cables,
batteries, screws and double-sided tape attached to the sensors.
Once everything is in place, Sensara is ready to get to know the resident’s
behaviour and report on its well-being.
Follow the instructions pages 10 to 35 to correctly install your Sensara
system.
Note! It takes approximately two weeks to fully learn the resident’s
behaviour. Until then, long-term notifcations are disabled and the ‘Now’
screen is in ‘Learning Mode’.
10
Smartphone app installation
To activate the system and to see the information Sensara brings, you need to
install the Sensara app on your smartphone.
Both iOS (iPhone) and Android devices are supported.
Search for ‘Sensara’ in the App Store (iOS) or Google Play Store (Android) and
follow the instructions to install the free application on your device.
After the installation of the app:
1. Open the app on your smartphone.
2. Create a new account via the app, login or request a forgotten password.
3. Login with your user name (email address) and password.
Note! your password should be at least 8 characters and should contain at
least 1 letter, 1 capital and 1 special character.
Follow the instructions on page 12 to activate your system. All sensors will begin
to work subsequently.
Regardless of how often the app is checked, the system works completely
automatic and independent.
11
Login screen (iPhone) Login screen (Android)
12
Once you are logged in to the Sensara
app for the first time, you have to
activate the Sensara HomeCare
system.
When you open the app, you will
have the options to login, register or
request a forgotten password. If you
don’t have an account yet, register
and login. If you already have an
account, login. After login in to the
system for the first time, the app
will show you instructions to start
activation.
Read the instructions and press
the button ‘Scan the QR code’.
The camera on your smartphone
will turn on. Now scan the QR code
underneath the gateway (see page
14) as if you are taking a photograph.
The app will continue automatically if
it has seen a valid code.
Note! make sure your smartphone is
connected to the internet.
Your Sensara system is now activated.
Continue installing the hardware as
described in the next chapter.
System activation
Important! per system you only have
to execute this procedure once. After
that you can log in with multiple
smartphones.
13
Activation screen (iPhone) Activation screen (Android)
Installation
Install system Install system
14
Hardware preparation
The gateway Two-part door sensor
The Sensara system consists of a
gateway device, door sensors and
activity sensors.
The gateway connects the sensors
to the internet. Door sensors see
whether doors or drawers are open or
closed and the activity sensors feel
the presence of people and animals.
There are no camera’s involved.
Most components are ready to install
by default. However, some sensors
might not contain batteries yet
or have a label (only on the door
sensors) that needs to be removed
before use.
Important! before you insert batteries
into activity sensors or remove
labels from door sensors, install the
Gateway device as described on page
16 and 17.
15
An activity sensor
Now carefully follow the instructions
starting on page 16 to install the
components.
16
Hardware installation
The gateway device
The core of the Sensara system is
the gateway device. Its function is
to gather all information from the
sensors and send it over the Internet
to the smartphone application.
First, connect the Gateway to the
Internet:
1. Place the Gateway close to an
Internet modem or router.
Connect the Gateway to the internet
via the supplied ethernet cable .
Use a port on the Internet modem
or router labelled with ‘LAN’ or
‘Ethernet’.
Second, power the Gateway:
2. Plug the small connector side of
the USB cable in the Gateway .
3. Insert the power adaptor in a
power outlet.
4. The device will turn on and
several lights start to blink .
When all lights except the green
POWER light stops blinking (after
about 1 minute), the device is
ready for use.
1
1
2
3
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Important! make sure the Gateway is
powered at all times. Especially the
first two weeks.
Ethernet and USB port
Lights on the gateway
1
2
3
18
The front- and backdoor sensor
The Sensara HomeCare sensors are
strategically placed around the house.
They monitor daily activities such as
leaving or entering the house.
The front- and backdoor door sensor
consists of two small devices which
work when they are held close to
each other.
1. Take the set of two devices
labelled with the text ‘Exit door.
Note! this also applies to the
backdoor sensor.
2. Remove the label from the sensor
by pulling it.
3. A door is either on the same
plane as the door post or lays
deeper. Find out which situation
best matches yours.
4. Clean the appropriate surfaces
of the door (tip: use window
cleaner) and let it dry completely.
2
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5. Use the double-sided tape on the
back to stick the largest device on
the inside of the door post .
Important! Place both parts at
about 20 centimeter from the
side where the door handle is.
Place the smallest device on the
door so that when the door is
closed, both devices are almost
touching each other . Use the
spacer blocks if necessary.
Make sure the dots on both
devices are close to each other.
Correct positioning
Flat mounted
Angle mounted
20 cm
door
door handle
post
1
1
2
2
Repeat the steps when you also have a
back door sensor in your package.
20
The kitchen sensor
The kitchen sensor is used to keep
track of the resident’s activity in the
kitchen. Both parts of the sensor
work together when they are close to
eachother.
1. Take the set of two devices
labelled with the text ‘Kitchen’.
2. Remove the label from the sensor
by pulling it.
3. Decide whether the cutlery
drawer, plate cabinet or the
refrigerator is used most when
the resident has a meal.
4. Clean the surfaces of the furniture
(tip: use window cleaner) and let
it dry completely.
5. (In case of a drawer) Use the
double-sided tape on the back to
place the largest device on the
inside of the cabinet & place the
smallest device on the inside of
the drawer ‘s front .
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Sensara HomeCare User Instruction Manual

Type
User Instruction Manual

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