Sensara HomeCare User Instruction Manual

Sensara B.V.

Version: 1.6.11

Sensara HomeCare

User instruction manual

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Introduction

Sensara is a remote monitoring system that uses small, unobtrusive sensors to

help keep a caring eye on elderly family members and friends who live on their

own.

Sensara enables you to stay up-to-date with the well-being of your family

member, with a convenient smartphone app.

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Sensara is the result of 12 years of international research into how new

technologies can support elderly to live at home longer. Safely, without worry or

without interference in their day to day lives.

This instruction manual provides you with all the necessary information and will

make sure you will get the most out of your Sensara product.

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Getting started 6

Box content 8

Preparation 9

Smartphone app installation 10

System activation 12

Hardware preparation 14

Hardware installation 16

Installatie validation 30

Adding and removing sensors 32

Replacing a battery 34

Daily use 36

Benefits 38

On an iPhone 42

On an Android device 50

Appendix 58

Frequently Asked Questions 60

Support 63

Supplier & Manufacturer 63

EG declaration of conformity 64

Content

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7

Getting started

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Box content

Thank you for choosing the lifestyle monitoring system Sensara

HomeCare.

Your Sensara package contains the following essentials needed to benefit the

most from Sensara:

• 1 gateway device

• 1 adaptor with USB plug

• 1 ethernet cable

• 2 or 3 door sensors

• 3 or 5 activity sensors

• 6 or 10 AA batteries

• Screws, double sided tape and spacer blocks

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Preparation

Sensara is designed with the focus on comfort and ease of use. The

installation process is no exception.

Out of the box, Sensara comes pre-installed. This means that, once activated,

all sensors are ready to work together in combination with multiple

smartphones.

What remains for the installation is to physically connect and mount the

sensor devices. Everything you need is included in the package; cables,

batteries, screws and double-sided tape attached to the sensors.

Once everything is in place, Sensara is ready to get to know the resident’s

behaviour and report on its well-being.

Follow the instructions pages 10 to 35 to correctly install your Sensara

system.

Note! It takes approximately two weeks to fully learn the resident’s

behaviour. Until then, long-term notifcations are disabled and the ‘Now’

screen is in ‘Learning Mode’.

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Smartphone app installation

To activate the system and to see the information Sensara brings, you need to

install the Sensara app on your smartphone.

Both iOS (iPhone) and Android devices are supported.

Search for ‘Sensara’ in the App Store (iOS) or Google Play Store (Android) and

follow the instructions to install the free application on your device.

After the installation of the app:

1. Open the app on your smartphone.

2. Create a new account via the app, login or request a forgotten password.

3. Login with your user name (email address) and password.

Note! your password should be at least 8 characters and should contain at

least 1 letter, 1 capital and 1 special character.

Follow the instructions on page 12 to activate your system. All sensors will begin

to work subsequently.

Regardless of how often the app is checked, the system works completely

automatic and independent.

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Login screen (iPhone) Login screen (Android)

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Once you are logged in to the Sensara

app for the first time, you have to

activate the Sensara HomeCare

system.

When you open the app, you will

have the options to login, register or

request a forgotten password. If you

don’t have an account yet, register

and login. If you already have an

account, login. After login in to the

system for the first time, the app

will show you instructions to start

activation.

Read the instructions and press

the button ‘Scan the QR code’.

The camera on your smartphone

will turn on. Now scan the QR code

underneath the gateway (see page

14) as if you are taking a photograph.

The app will continue automatically if

it has seen a valid code.

Note! make sure your smartphone is

connected to the internet.

Your Sensara system is now activated.

Continue installing the hardware as

described in the next chapter.

System activation

Important! per system you only have

to execute this procedure once. After

that you can log in with multiple

smartphones.

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Activation screen (iPhone) Activation screen (Android)

 Installation 

Install system  Install system

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Hardware preparation

The gateway Two-part door sensor

The Sensara system consists of a

gateway device, door sensors and

activity sensors.

The gateway connects the sensors

to the internet. Door sensors see

whether doors or drawers are open or

closed and the activity sensors feel

the presence of people and animals.

There are no camera’s involved.

Most components are ready to install

by default. However, some sensors

might not contain batteries yet

or have a label (only on the door

sensors) that needs to be removed

before use.

Important! before you insert batteries

into activity sensors or remove

labels from door sensors, install the

Gateway device as described on page

16 and 17.

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An activity sensor

Now carefully follow the instructions

starting on page 16 to install the

components.

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Hardware installation

The gateway device

The core of the Sensara system is

the gateway device. Its function is

to gather all information from the

sensors and send it over the Internet

to the smartphone application.

First, connect the Gateway to the

Internet:

1. Place the Gateway close to an

Internet modem or router.

Connect the Gateway to the internet

via the supplied ethernet cable .

Use a port on the Internet modem

or router labelled with ‘LAN’ or

‘Ethernet’.

Second, power the Gateway:

2. Plug the small connector side of

the USB cable in the Gateway .

3. Insert the power adaptor in a

power outlet.

4. The device will turn on and

several lights start to blink .

When all lights except the green

POWER light stops blinking (after

about 1 minute), the device is

ready for use.

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Important! make sure the Gateway is

powered at all times. Especially the

first two weeks.

Ethernet and USB port

Lights on the gateway

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The front- and backdoor sensor

The Sensara HomeCare sensors are

strategically placed around the house.

They monitor daily activities such as

leaving or entering the house.

The front- and backdoor door sensor

consists of two small devices which

work when they are held close to

each other.

1. Take the set of two devices

labelled with the text ‘Exit door’.

Note! this also applies to the

backdoor sensor.

2. Remove the label from the sensor

by pulling it.

3. A door is either on the same

plane as the door post or lays

deeper. Find out which situation

best matches yours.

4. Clean the appropriate surfaces

of the door (tip: use window

cleaner) and let it dry completely.

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5. Use the double-sided tape on the

back to stick the largest device on

the inside of the door post .

Important! Place both parts at

about 20 centimeter from the

side where the door handle is.

Place the smallest device on the

door so that when the door is

closed, both devices are almost

touching each other . Use the

spacer blocks if necessary.

Make sure the dots on both

devices are close to each other.

Correct positioning

Flat mounted

Angle mounted

20 cm

door

door handle

post

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Repeat the steps when you also have a

back door sensor in your package.

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The kitchen sensor

The kitchen sensor is used to keep

track of the resident’s activity in the

kitchen. Both parts of the sensor

work together when they are close to

eachother.

1. Take the set of two devices

labelled with the text ‘Kitchen’.

2. Remove the label from the sensor

by pulling it.

3. Decide whether the cutlery

drawer, plate cabinet or the

refrigerator is used most when

the resident has a meal.

4. Clean the surfaces of the furniture

(tip: use window cleaner) and let

it dry completely.

5. (In case of a drawer) Use the

double-sided tape on the back to

place the largest device on the

inside of the cabinet & place the

smallest device on the inside of

the drawer ‘s front .

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Sensara HomeCare User Instruction Manual

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