Essence Care@Home Pro System Installation Manual

Brand: Essence

Model: Care@Home Pro

Type: System Installation Manual

Essence Care@Home Pro, your newly purchased device, is a cutting-edge monitoring system designed to provide you with peace of mind and proactive care for your loved ones. It features advanced motion detectors and specialized sensors that can recognize and distinguish between daily activities and potential threats, ensuring the safety and security of your home.

Care@Home

™

Pro

System Installation

Guide

ESUG05049

Version 2.2

December 2017

Table of Contents

2 Care@Home™ Pro System Installation Guide

Table of Contents

1. Overview ................................................................................................................................................ 4

1.1. Care Web Application ................................................................................................................ 4

1.2. The Care@Home

™

CMS System.................................................................................................. 5

1.3. Reference Materials ................................................................................................................... 6

1.4. System Basic Configuration ........................................................................................................ 7

1.5. Sensor Functionality ................................................................................................................... 8

1.6. Peripherals ................................................................................................................................. 8

1.6.1 Kit Pre-Configured Activity Peripherals ........................................................................ 9

1.6.2 Optional Activity Peripherals ........................................................................................ 9

1.6.3 Optional Safety Peripherals ......................................................................................... 10

2. Pre-Installation ....................................................................................................................................... 11

2.1. Residence Floor Plan Survey ....................................................................................................... 11

2.2. Installation Plan .......................................................................................................................... 11

2.3. Prerequisites ............................................................................................................................. 12

2.3.1 Registering the Resident ............................................................................................. 12

2.3.2 Registering the Caregiver ............................................................................................ 12

2.3.3 Tools and Equipment .................................................................................................. 13

3. Installation ............................................................................................................................................ 14

3.1. Planning the Installation ............................................................................................................ 14

3.1.1 Performing the On-Site Survey ................................................................................... 14

3.1.2 Ensuring Sufficient Installation Equipment ................................................................. 15

3.1.3 Determining Peripheral Placement ............................................................................. 15

3.2. Installing the CP......................................................................................................................... 16

3.3. Activate the Installation Mode .................................................................................................. 17

3.4. Mapping Peripherals to their Locations .................................................................................... 18

3.4.1 Kit Label ....................................................................................................................... 18

3.4.2 Peripheral Location Labels .......................................................................................... 19

3.4.3 Installation Mode Guidance ....................................................................................... 20

3.5. Installing Peripherals ................................................................................................................. 21

3.6. Installing the Active Service ...................................................................................................... 21

3.6.1 Checking Active Service Settings ................................................................................ 22

3.6.2 Outgoing Call Settings ................................................................................................ 23

3.6.3 Changing the Emergency Call Number ....................................................................... 23

3.7. Testing Peripheral Installation .................................................................................................. 24

3.8. Ending Installation .................................................................................................................... 25

3.8.1 Deactivate Installation Mode....................................................................................... 25

Table of Contents

Care@Home™ Pro System Installation Guide 3

3.8.2 Close the CP ................................................................................................................ 25

4. Best Practices ........................................................................................................................................ 26

4.1. Positioning per Location .......................................................................................................... 26

4.2. Special Cases ............................................................................................................................. 27

4.2.1 Living Room vs Bedroom ............................................................................................. 27

4.2.2 Combined Bathroom ................................................................................................... 27

4.2.3 Pets on the Premises .................................................................................................. 28

5. Care@Home™ Documentation ............................................................................................................ 29

6. Troubleshooting ...................................................................................................................................30

Appendix A Floor Plan Questionnaire .........................................................................................................31

Appendix B Batteries .................................................................................................................................. 32

Appendix C Screws and Wall Anchors ........................................................................................................ 33

Overview

4 Care@Home™ Pro System Installation Guide

1. Overview

Based on the Personal Emergency Response System (Social Alarm), and enhanced by the

Care@Home

™

analytics functionality, the Care@Home

™

product suite focuses on providing an all-

encompassing monitoring environment that captures the daily routine of the resident.

The Care@Home

™

system is designed to alert healthcare service providers or family members of any

deviation from the resident’s daily routine, enabling proactive, personal, and real-time care, anywhere,

and anytime.

The main software component of the Care@Home

™

product suite is the Care@Home

™

system which

includes the Care web application and the Care mobile app, and the optional Care@Home

™

Active

app.

The Care web application and the Care app provide users with the tools to analyze and use the

information gathered by the Care@Home

™

Control Panel (CP) and its peripheral devices.

The Active app is used when setting up the optional Active service.

NOTE: The Care@Home

™

System Installation User Guide refers to version 2.4.2

of the Care@Home

™

system.

1.1. Care Web Application

The Care web application allows the administrator to control access to Care@Home

™

and to the

information gathered by the Care@Home

™

CMS CP and its peripheral devices.

Overview

Care@Home™ Pro System Installation Guide 5

Figure 1: Care Web Application

For information about the administrator user and the Care web application, refer to the ESUG05051

Care@Home

™

Administrator User Guide.

1.2. The Care@Home

™

CMS System

The Care@Home

™

CMS software application allows the system administrator to configure and define

the technical parameter values to set up the CP and its peripheral devices, according to customer

requirements.

For information about the Care@Home

™

CMS system, refer to the ESUG05074 Care@Home

™

CMS

Reference.

Overview

6 Care@Home™ Pro System Installation Guide

Figure 2: The Care@Home

™

CMS System

1.3. Reference Materials

This guide references detailed information found in the Care@Home

™

product suite user guides

provided by Essence.

For an index of additional materials, refer to 5 Care@Home™ Documentation on page 29. You can

access the materials at: http://www.essence-grp.com/resources/smart-care-download.html

Overview

Care@Home™ Pro System Installation Guide 7

1.4. System Basic Configuration

Figure 3: The Care@Home

™

System

The Care@Home

™

system is a combination of motion detectors and specialized sensors, calibrated to:

 Recognize activity

 Determine the nature of the activity

 Distinguish between an acceptable event and a threat to the security and safety of the resident

Overview

8 Care@Home™ Pro System Installation Guide

Acceptable events are used to define the profile of the resident’s habits and daily routine.

Threat events include safety and security related incidents, in addition to activities that are exceptions

to the resident’s profile. Threat events are reported to the monitoring station and the caregiver for

further investigation and resolution.

1.5. Sensor Functionality

The motion detectors report information to the CP about detected activities.

The motion detectors identify movement when the resident crosses in front of the detector, and not

when the resident moves directly towards or away from the detector. To ensure that movement is

detected, place the motion detector at an angle to the coverage area.

For example, if the coverage area in the living room is the couch and its immediate surroundings, the

motion detector should be placed to the side of the couch, at an angle, such that the detector can

view the couch.

Activity is recognized when movement is detected by two or more consecutive motion detectors in

different locations, such as moving from room to room within the residence.

For example, movement is detected by the motion detector installed in the restroom and by the

detector in the bathroom. The consecutive movement detections define an activity. In this case, the

activity is recognized as restroom activity.

1.6. Peripherals

The analytics engine of the Care@Home

™

system uses the activities detected by the motion detectors

and specialized sensors to define a profile of the resident’s habits and daily routine. The engine

recognizes a specific set of activity types, relating to movement detected between locations within the

premises.

The activity types represent the basic floor plan of the premises. The basic floor plan as defined by the

Care@Home

™

system is:

 Refrigerator door

 Front door entrance

 Bedroom

 Restroom (toilet room)

 Bathroom

 Living room

 Dining room

Overview

Care@Home™ Pro System Installation Guide 9

Activity reported by a peripheral device installed in or on one of these locations is identified by the

parallel activity type. For example, an activity recognized in the living room is categorized as living

room activity.

1.6.1 Kit Pre-Configured Activity Peripherals

The standard kit for the Care@Home

™

system is based on the floor plan, and includes the following

devices, pre-configured to communicate with the CP:

 Two magnetic sensors (MGLS) for the front door and the fridge door included in the floor plan

For information about the MGLS, refer to the ESUGSC007 Care@Home

™

MGLS User Guide.

 Five motion detectors (PIR) for the designated rooms included in the floor plan

For information about the PIR, refer to the ESUGSC008 Care@Home

™

PIR User Guide.

1.6.2 Optional Activity Peripherals

You have the option of installing an indoor camera detector to better monitor the resident’s activities.

The indoor camera detector (IPD) includes the same motion detection functionality as the PIR.

For information about the IPD, refer to the ESUGSC006 Care@Home

™

IPD User Guide.

If a room has more than 30 minutes of activity at one time, the room requires a motion detector. If the

premises have more than one external door, such as a patio door or a back door, each external door

requires an MGLS.

A CP can monitor and manage up to 64 peripheral devices. You can consider adding additional activity

peripherals when the premises include more locations or exits than the basic floor plan.

To add an additional activity peripheral, you must configure the peripheral to communicate with the

CP. To configure an activity peripheral, you must:

 Add the serial number and the activity type of the peripheral to the CP, using the

Care@Home

™

CMS application.

 Download the changes to the CP for the activity sensor, using the Care@Home

™

CMS

application.

 Insert the batteries into the peripheral.

The “handshake” process, which enables the CP to recognize the new peripheral, occurs automatically

following the insertion of the batteries.

For information about adding an activity peripheral, refer to Add an Activity Sensor in the ESUG05074

Care@Home

™

CMS Reference.

Overview

10 Care@Home™ Pro System Installation Guide

1.6.3 Optional Safety Peripherals

To further ensure resident safety, you can consider adding safety peripherals to your Care@Home

™

system configuration.

The following are the available safety peripherals:

 Emergency Pendant Advanced (EPA): An emergency call peripheral with active fall detection.

For information about the EPA, refer to the ESUGSC032 Care@Home

™

EPA User Guide.

 Emergency Pendant Plus (EPP): An emergency call peripheral.

For information about the EPP, refer to the ESUGSC032 Care@Home

™

EPA User Guide.

 Emergency Pendant (EP): An emergency call peripheral.

For information about the EP, refer to the ESUGSC004 Care@Home

™

EP User Guide.

 Voice Panic Detector (VPD). This is an additional emergency call device with Intelligent Voice

Activation

technology.

For information about the VPD, refer to the ESUGSC018 Care@Home VPD User Guide.

 Smoke Detector (SK2): The SK2 is most effective if installed in the kitchen or dining area.

For information about the SK2, refer to the ESUGSC009 Care@Home

™

SK2 User Guide.

 Flood Detector (FL): The FL is most effective if installed in the bathroom, kitchen, or laundry.

For information about the FL, refer to the ESUGSC008 Care@Home

™

FL User Guide.

To add a safety peripheral, you must configure the peripheral to communicate with the CP. To

configure a safety peripheral, you must:

 Add the serial number of the peripheral to the CP, using the Care@Home

™

CMS application

 Download the changes to the CP for the peripheral, using the Care@Home

™

CMS application

 Insert the batteries into the peripheral

The “handshake” process, which enables the CP to recognize the new peripheral, occurs automatically

following the insertion of the batteries.

For information about adding a safety peripheral, refer to Add a Safety or SOS Device in the

ESUG05074 Care@Home

™

CMS Reference.

Since there is no battery insertion for the EPA or EPP after adding one of these devices to the CMS, you

have to “pair” the device with the CP, using the PAIRING button on the CP.

 For information about pairing the EPA or EPP, refer to Pairing with the CP in the ESUGSC032

Care@Home

™

EPA User Guide.

Pre-Installation

Care@Home™ Pro System Installation Guide 11

2. Pre-Installation

To ensure a successful and effective installation, it is important to know some basic facts about the

premises before attempting to install the Care@Home

™

system. Essence recommends that before the

installation, you interview the resident (or the family of the resident) to find out the information you

need.

2.1. Residence Floor Plan Survey

Essence recommends that, during the interview, the resident (or the family of the resident) fills-out a

short questionnaire about the floor plan of the premises. The questionnaire should cover specific

issues such as:

 Number of rooms

 Functionality of rooms

 Pets

 Bathroom with toilet

 Exit doors

The installer can use the questionnaire to identify the tools and equipment required for the

installation, such as the number and type of:

 Peripherals

 Accessories

 Batteries

There is an example questionnaire in Appendix A on page 31.

2.2. Installation Plan

You use the information from the interview and the questionnaire to define an installation plan.

The installation plan is a basic configuration of the peripherals needed to install adequate

Care@Home

™

system coverage of the premises. This configuration should consider non-standard

requirements, such as pets, and bathrooms which include a toilet. The plan can also include requests

for camera detection and safety equipment.

The installer uses this plan to determine the equipment required to complete the installation.

Pre-Installation

12 Care@Home™ Pro System Installation Guide

2.3. Prerequisites

Before you go to the premises to perform the installation, you should:

 Register the resident as a resident user in the Care@Home

™

Pro system

 Register a temporary caregiver for test installation purposes

 Prepare the tools and equipment needed to complete the installation

2.3.1 Registering the Resident

Before you go to the premises to perform the installation, you should register the resident in the

Care@Home

™

Pro system, using the Care web application.

To register a new resident in the Care@Home

™

Pro system, you need:

 The resident’s personal information:

 Name

 Gender

 Address

 Phone number

 Information about the CP allocated to the resident:

 Resident Account Number (mandatory)

 Essence Panel Account Number (mandatory)

 Essence Panel Serial Number (mandatory)

 SIM-card Number for CP Cell number (optional)

For instructions on adding a new resident, refer to Adding a User in the ESUG05051 Care@Home

™

Administrator User Guide.

2.3.2 Registering the Caregiver

To test the installation of the peripherals, you verify detection reports in the Care app. Refer to 3.6

Testing Peripheral Installation on page 21. To be able to do so, you must register a temporary caregiver

in the Care@Home

™

Pro system. After the temporary caregiver is registered, you must assign the

resident to the caregiver. The registration and assignment processes are performed using the Care

web application.

After the installation is tested and operational, you can remove the temporary caregiver from the

system.

Pre-Installation

Care@Home™ Pro System Installation Guide 13

Refer to the ESUG05051 Care@Home

™

Administrator User Guide. For instructions about:

 Adding a new caregiver, refer to Adding a User

 Assigning a resident to a caregiver, refer to Resident/Caregiver Assignment

2.3.3 Tools and Equipment

The following is a list of the tools and equipment needed to perform the installation:

 Care@Home

™

System kit which includes

 1 Control Panel

 2 MGLS devices

 5 PIR devices

 Seven lithium (CR123A) 3 V batteries

For details about batteries, refer to Table 3 on page 32

 Questionnaire (optional) for reference

 Pet immune lens (optional)

 Optical limiter (optional)

 Additional activity peripherals

 Batteries for the additional peripherals

 Screws and wall anchors. Refer to Table 4 on page 33

 Double-coated adhesive tape for especially problematic surfaces

 A drill with a standard 5 mm (3/16-in.) bit

 Screwdrivers: a standard Phillips and a standard flat

 Scissors

 Fine cutter tool

 A paper clip or probe to activate the CP installation mode

 Mobile device to view this Installation Guide and view the installation checklist

 Laptop (optional) to run the Care@Home

™

CMS application

Installation

14 Care@Home™ Pro System Installation Guide

3. Installation

Table 1 lists, in sequence, the steps to follow to install the Care@Home

™

system, including references

to the sections for each step of the installation process.

Table 1: Installation Process

Step Description Section Page

Plan the installation

3.1

2 Install the CP

3.2

3 Activate the installation mode

3.3

4 Map peripherals to their locations

3.4

Install the peripherals

3.5

6 Install the Active service - optional

3.6

7 Test the peripheral installation

3.7

8 End the installation

3.8

3.1. Planning the Installation

When you reach the premises where you are to install the Care@Home

™

system, you must review the

installation plan and adjust it accordingly.

1. Survey the premises to check if any unplanned tasks are required.

2. Ensure that you have the tools and equipment to complete the installation.

3. Determine where each peripheral should be placed in each room.

3.1.1 Performing the On-Site Survey

To complete the on-site survey:

Installation

Care@Home™ Pro System Installation Guide 15

1. Tour the premises with the questionnaire and verify that the information gathered in the

questionnaire is accurate.

2. Record any discrepancies in the questionnaire information, especially if the discrepancy requires

additional installation tasks.

3. Review the discrepancies and adjust the installation plan accordingly.

4. If needed, add additional activity sensors (PIR, MGLS) to the Care@Home

™

system, using the

Care@Home

™

CMS application. Ensure that each activity sensor is assigned both a zone label and

an activity type.

For information about adding activity sensors, refer to Add an Activity Sensor in the ESUG05074

Care@Home

™

CMS Reference.

5. If there is a need for a camera detector, add an IPD to the Care@Home™ Pro system, using the

Care@Home™ CMS application. Ensure that the IPD is assigned both a zone label and an activity

type.

For information about installing an IPD, refer to the ESUGSC006 Care@Home

™

IPD User Guide.

6. If there is a pet, add a pet immune lens in each PIR and IPD.

 For the PIR, refer to Pet Immune Lens in the ESUGSC008 Care@Home

™

PIR User Guide.

 For the IPD, refer to Installing Pet Immune Lens in the ESUGSC006 Care@Home

™

IPD User

Guide.

7. If there is a combined bathroom and toilet, add an optical limiter in the motion detector assigned

to the restroom (toilet) zone.

Refer to Optical Limiter in the ESUGSC008 Care@Home

™

PIR User Guide.

8. If there is a need for safety devices, add the safety devices and ensure that you have the tools and

equipment to install these devices. Refer to 1.6.3 Optional Safety Peripherals on page 10.

3.1.2 Ensuring Sufficient Installation Equipment

During the survey, steps 4 through 8 above describe actions that can lead to additional tasks requiring

the installation of additional peripherals. It is important to have a surplus of equipment and tools to

resolve any contingency.

For example, if there are pets on the premises, all PIR and IPD devices require a pet-immune lens. As

the installer, you must have multiple pet immune lenses and the equipment needed for installation.

3.1.3 Determining Peripheral Placement

The PIR and IPD peripherals should be placed in a location that complies with the following guidelines:

 An unobstructed view of the desired coverage area

Installation

16 Care@Home™ Pro System Installation Guide

 At least 2 m (6 ft. 7 in.) high and at the correct angle to view activity in the desired coverage

area

 Away from any heat source or air-conditioning vents

 Away from any glaring light sources

 Not opposite doorways or hallways

 No overlap in sensor coverage areas

For the best practices for positioning peripherals by room, refer to 4 Best Practices on page 26.

For position considerations for a specific peripheral, refer to the user guide for that specific peripheral.

For an index of the user guides, refer to 5 Care@Home™ Documentation on page 29. You can access

the guides at: http://www.essence-grp.com/resources/smart-care-download.html

3.2. Installing the CP

To install the CP, you need the following:

 SIM-card, allocated by your cellular service provider

 Backup battery, provided in your kit

 Power cable, provided in your kit

Follow the installation instructions, including the placement recommendations, listed in the

ESUGSC003 Care@Home

™

CP User Guide.

Figure 4 – Caption

Verify that the installation of the CP is successful as follows:

 Check that the power LED is lit green and stable.

 Check that the communications LED is lit green and stable.

Power LED

Communications LED

Installation

Care@Home™ Pro System Installation Guide 17

 Check the cellular reception of a mobile device using the same cellular service provider.

Ensure the reception level is at least two bars.

 Check the GSM coverage in the CMS Panel Info window or the CMS Home screen after

connecting the CP to the CMS application. Ensure the cellular reception is at least 80%.

For information about the CP GSM coverage, refer to Panel Info Window in the ESUG05074

Care@Home

™

Pro ADL CMS Reference.

NOTE: Do not replace the back cover of the CP until after you complete the

installation process.

3.3. Activate the Installation Mode

Since the peripherals are pre-configured to their assigned locations, the CP can help guide you

through the installation process using vocal announcements. This is the Installation Mode program.

To enable Installation Mode:

1. Locate the TEST pinhole on the back of the CP.

2. Insert the open end of a paperclip or probe into the pinhole, as shown in Figure 5.

3. Push the paper clip or probe in the pinhole until you feel a click. The CP announces “Installation

test starts.”

Figure 5: Enable Installation Mode

TEST

Pinhole

Installation

18 Care@Home™ Pro System Installation Guide

3.4. Mapping Peripherals to their Locations

The peripherals in the kit are pre-configured to communicate with the CP included in the kit. Each

peripheral is assigned a location on the premises where the peripheral must be installed.

Essence provides you with a few ways to ensure that you install the peripherals in their assigned

locations.

 Kit label

 Location labels

 Installation mode vocal instructions

3.4.1 Kit Label

Figure 6 shows the label on the inside of the Care@Home

™

kit cover.

The label lists the CP and the peripherals included in the kit and shows:

 The location assigned to the peripheral

 The Essence part number of each device

 The barcode and serial number of each device

Figure 6: The Care@Home

™

Kit Inside Label

Any additional peripherals added due to additional rooms or doors on the premises, such as a second

restroom, a guest bedroom, or a back door, do not appear on the label.

Installation

Care@Home™ Pro System Installation Guide 19

According to its serial number, each of the peripherals is classified by an activity type. The activity type

is assigned with a location on the premises. The assignment of an activity type is essential for

recognizing activities and defining a resident daily routine. Therefore, it is important that the

peripherals are installed in their assigned locations.

NOTE: The CP is not assigned a location. It is up to you, the installer, to

determine the best location on the premises to place the CP.

3.4.2 Peripheral Location Labels

To further ensure that the peripherals are installed in their assigned locations, Essence provides you

with location labels, as shown in Figure 7.

Figure 7: Peripheral Location Label

Apply the location labels to the peripherals according to their serial numbers in the list provided on

the kit label, on the inside of the kit cover. For example, Figure 8 shows the PIR assigned to the

bedroom with the bedroom label.

Installation

20 Care@Home™ Pro System Installation Guide

Figure 8: Location Label Adhered to a Peripheral

NOTE: For PIR and IPD, do not apply location labels on the lens.

For additional peripherals, apply the appropriate label when the installation mode identifies the

activity type of the peripheral.

3.4.3 Installation Mode Guidance

Pre-configuration of the CP and its peripherals allows the CP to recognize each of the peripherals when

they are activated.

For example, after you insert the batteries in the PIR assigned to the bedroom and move 2 m (6 ft. 7 in.)

away from the CP, the CP recognizes the PIR and announces the assigned location: bedroom.

When you test the peripheral installation in the bedroom location and the PIR detects movement, the

CP announces the name of the room assigned to the PIR. This is verification that the PIR is installed

correctly and is communicating the movement detections to the CP.

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Essence Care@Home Pro System Installation Manual

Essence Care@Home Pro System Installation Manual

Essence Care@Home Pro System Installation Manual

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