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Care@Home
™
Pro
System Installation
Guide
ESUG05049
Version 2.2
December 2017
Table of Contents
2 Care@Home™ Pro System Installation Guide
Table of Contents
1. Overview ................................................................................................................................................ 4
1.1. Care Web Application ................................................................................................................ 4
1.2. The Care@Home
™
CMS System.................................................................................................. 5
1.3. Reference Materials ................................................................................................................... 6
1.4. System Basic Configuration ........................................................................................................ 7
1.5. Sensor Functionality ................................................................................................................... 8
1.6. Peripherals ................................................................................................................................. 8
1.6.1 Kit Pre-Configured Activity Peripherals ........................................................................ 9
1.6.2 Optional Activity Peripherals ........................................................................................ 9
1.6.3 Optional Safety Peripherals ......................................................................................... 10
2. Pre-Installation ....................................................................................................................................... 11
2.1. Residence Floor Plan Survey ....................................................................................................... 11
2.2. Installation Plan .......................................................................................................................... 11
2.3. Prerequisites ............................................................................................................................. 12
2.3.1 Registering the Resident ............................................................................................. 12
2.3.2 Registering the Caregiver ............................................................................................ 12
2.3.3 Tools and Equipment .................................................................................................. 13
3. Installation ............................................................................................................................................ 14
3.1. Planning the Installation ............................................................................................................ 14
3.1.1 Performing the On-Site Survey ................................................................................... 14
3.1.2 Ensuring Sufficient Installation Equipment ................................................................. 15
3.1.3 Determining Peripheral Placement ............................................................................. 15
3.2. Installing the CP......................................................................................................................... 16
3.3. Activate the Installation Mode .................................................................................................. 17
3.4. Mapping Peripherals to their Locations .................................................................................... 18
3.4.1 Kit Label ....................................................................................................................... 18
3.4.2 Peripheral Location Labels .......................................................................................... 19
3.4.3 Installation Mode Guidance ....................................................................................... 20
3.5. Installing Peripherals ................................................................................................................. 21
3.6. Installing the Active Service ...................................................................................................... 21
3.6.1 Checking Active Service Settings ................................................................................ 22
3.6.2 Outgoing Call Settings ................................................................................................ 23
3.6.3 Changing the Emergency Call Number ....................................................................... 23
3.7. Testing Peripheral Installation .................................................................................................. 24
3.8. Ending Installation .................................................................................................................... 25
3.8.1 Deactivate Installation Mode....................................................................................... 25
Table of Contents
Care@Home™ Pro System Installation Guide 3
3.8.2 Close the CP ................................................................................................................ 25
4. Best Practices ........................................................................................................................................ 26
4.1. Positioning per Location .......................................................................................................... 26
4.2. Special Cases ............................................................................................................................. 27
4.2.1 Living Room vs Bedroom ............................................................................................. 27
4.2.2 Combined Bathroom ................................................................................................... 27
4.2.3 Pets on the Premises .................................................................................................. 28
5. Care@Home™ Documentation ............................................................................................................ 29
6. Troubleshooting ...................................................................................................................................30
Appendix A Floor Plan Questionnaire .........................................................................................................31
Appendix B Batteries .................................................................................................................................. 32
Appendix C Screws and Wall Anchors ........................................................................................................ 33
Overview
4 Care@Home™ Pro System Installation Guide
1. Overview
Based on the Personal Emergency Response System (Social Alarm), and enhanced by the
Care@Home
™
analytics functionality, the Care@Home
™
product suite focuses on providing an all-
encompassing monitoring environment that captures the daily routine of the resident.
The Care@Home
™
system is designed to alert healthcare service providers or family members of any
deviation from the resident’s daily routine, enabling proactive, personal, and real-time care, anywhere,
and anytime.
The main software component of the Care@Home
™
product suite is the Care@Home
™
system which
includes the Care web application and the Care mobile app, and the optional Care@Home
™
Active
app.
The Care web application and the Care app provide users with the tools to analyze and use the
information gathered by the Care@Home
™
Control Panel (CP) and its peripheral devices.
The Active app is used when setting up the optional Active service.
NOTE: The Care@Home
™
System Installation User Guide refers to version 2.4.2
of the Care@Home
™
system.
1.1. Care Web Application
The Care web application allows the administrator to control access to Care@Home
™
and to the
information gathered by the Care@Home
™
CMS CP and its peripheral devices.
Overview
Care@Home™ Pro System Installation Guide 5
Figure 1: Care Web Application
For information about the administrator user and the Care web application, refer to the ESUG05051
Care@Home
™
Administrator User Guide.
1.2. The Care@Home
™
CMS System
The Care@Home
™
CMS software application allows the system administrator to configure and define
the technical parameter values to set up the CP and its peripheral devices, according to customer
requirements.
For information about the Care@Home
™
CMS system, refer to the ESUG05074 Care@Home
™
CMS
Reference.
Overview
6 Care@Home™ Pro System Installation Guide
Figure 2: The Care@Home
™
CMS System
1.3. Reference Materials
This guide references detailed information found in the Care@Home
™
product suite user guides
provided by Essence.
For an index of additional materials, refer to 5 Care@Home™ Documentation on page 29. You can
access the materials at: http://www.essence-grp.com/resources/smart-care-download.html
Overview
Care@Home™ Pro System Installation Guide 7
1.4. System Basic Configuration
Figure 3: The Care@Home
™
System
The Care@Home
™
system is a combination of motion detectors and specialized sensors, calibrated to:
Recognize activity
Determine the nature of the activity
Distinguish between an acceptable event and a threat to the security and safety of the resident
Overview
8 Care@Home™ Pro System Installation Guide
Acceptable events are used to define the profile of the resident’s habits and daily routine.
Threat events include safety and security related incidents, in addition to activities that are exceptions
to the resident’s profile. Threat events are reported to the monitoring station and the caregiver for
further investigation and resolution.
1.5. Sensor Functionality
The motion detectors report information to the CP about detected activities.
The motion detectors identify movement when the resident crosses in front of the detector, and not
when the resident moves directly towards or away from the detector. To ensure that movement is
detected, place the motion detector at an angle to the coverage area.
For example, if the coverage area in the living room is the couch and its immediate surroundings, the
motion detector should be placed to the side of the couch, at an angle, such that the detector can
view the couch.
Activity is recognized when movement is detected by two or more consecutive motion detectors in
different locations, such as moving from room to room within the residence.
For example, movement is detected by the motion detector installed in the restroom and by the
detector in the bathroom. The consecutive movement detections define an activity. In this case, the
activity is recognized as restroom activity.
1.6. Peripherals
The analytics engine of the Care@Home
™
system uses the activities detected by the motion detectors
and specialized sensors to define a profile of the resident’s habits and daily routine. The engine
recognizes a specific set of activity types, relating to movement detected between locations within the
premises.
The activity types represent the basic floor plan of the premises. The basic floor plan as defined by the
Care@Home
™
system is:
Refrigerator door
Front door entrance
Bedroom
Restroom (toilet room)
Bathroom
Living room
Dining room
Overview
Care@Home™ Pro System Installation Guide 9
Activity reported by a peripheral device installed in or on one of these locations is identified by the
parallel activity type. For example, an activity recognized in the living room is categorized as living
room activity.
1.6.1 Kit Pre-Configured Activity Peripherals
The standard kit for the Care@Home
™
system is based on the floor plan, and includes the following
devices, pre-configured to communicate with the CP:
Two magnetic sensors (MGLS) for the front door and the fridge door included in the floor plan
For information about the MGLS, refer to the ESUGSC007 Care@Home
™
MGLS User Guide.
Five motion detectors (PIR) for the designated rooms included in the floor plan
For information about the PIR, refer to the ESUGSC008 Care@Home
™
PIR User Guide.
1.6.2 Optional Activity Peripherals
You have the option of installing an indoor camera detector to better monitor the resident’s activities.
The indoor camera detector (IPD) includes the same motion detection functionality as the PIR.
For information about the IPD, refer to the ESUGSC006 Care@Home
™
IPD User Guide.
If a room has more than 30 minutes of activity at one time, the room requires a motion detector. If the
premises have more than one external door, such as a patio door or a back door, each external door
requires an MGLS.
A CP can monitor and manage up to 64 peripheral devices. You can consider adding additional activity
peripherals when the premises include more locations or exits than the basic floor plan.
To add an additional activity peripheral, you must configure the peripheral to communicate with the
CP. To configure an activity peripheral, you must:
Add the serial number and the activity type of the peripheral to the CP, using the
Care@Home
™
CMS application.
Download the changes to the CP for the activity sensor, using the Care@Home
™
CMS
application.
Insert the batteries into the peripheral.
The “handshake” process, which enables the CP to recognize the new peripheral, occurs automatically
following the insertion of the batteries.
For information about adding an activity peripheral, refer to Add an Activity Sensor in the ESUG05074
Care@Home
™
CMS Reference.
Overview
10 Care@Home™ Pro System Installation Guide
1.6.3 Optional Safety Peripherals
To further ensure resident safety, you can consider adding safety peripherals to your Care@Home
™
system configuration.
The following are the available safety peripherals:
Emergency Pendant Advanced (EPA): An emergency call peripheral with active fall detection.
For information about the EPA, refer to the ESUGSC032 Care@Home
™
EPA User Guide.
Emergency Pendant Plus (EPP): An emergency call peripheral.
For information about the EPP, refer to the ESUGSC032 Care@Home
™
EPA User Guide.
Emergency Pendant (EP): An emergency call peripheral.
For information about the EP, refer to the ESUGSC004 Care@Home
™
EP User Guide.
Voice Panic Detector (VPD). This is an additional emergency call device with Intelligent Voice
Activation
TM
technology.
For information about the VPD, refer to the ESUGSC018 Care@Home VPD User Guide.
Smoke Detector (SK2): The SK2 is most effective if installed in the kitchen or dining area.
For information about the SK2, refer to the ESUGSC009 Care@Home
™
SK2 User Guide.
Flood Detector (FL): The FL is most effective if installed in the bathroom, kitchen, or laundry.
For information about the FL, refer to the ESUGSC008 Care@Home
™
FL User Guide.
To add a safety peripheral, you must configure the peripheral to communicate with the CP. To
configure a safety peripheral, you must:
Add the serial number of the peripheral to the CP, using the Care@Home
™
CMS application
Download the changes to the CP for the peripheral, using the Care@Home
™
CMS application
Insert the batteries into the peripheral
The “handshake” process, which enables the CP to recognize the new peripheral, occurs automatically
following the insertion of the batteries.
For information about adding a safety peripheral, refer to Add a Safety or SOS Device in the
ESUG05074 Care@Home
™
CMS Reference.
Since there is no battery insertion for the EPA or EPP after adding one of these devices to the CMS, you
have to “pair” the device with the CP, using the PAIRING button on the CP.
For information about pairing the EPA or EPP, refer to Pairing with the CP in the ESUGSC032
Care@Home
™
EPA User Guide.
Pre-Installation
Care@Home™ Pro System Installation Guide 11
2. Pre-Installation
To ensure a successful and effective installation, it is important to know some basic facts about the
premises before attempting to install the Care@Home
™
system. Essence recommends that before the
installation, you interview the resident (or the family of the resident) to find out the information you
need.
2.1. Residence Floor Plan Survey
Essence recommends that, during the interview, the resident (or the family of the resident) fills-out a
short questionnaire about the floor plan of the premises. The questionnaire should cover specific
issues such as:
Number of rooms
Functionality of rooms
Pets
Bathroom with toilet
Exit doors
The installer can use the questionnaire to identify the tools and equipment required for the
installation, such as the number and type of:
Peripherals
Accessories
Batteries
There is an example questionnaire in Appendix A on page 31.
2.2. Installation Plan
You use the information from the interview and the questionnaire to define an installation plan.
The installation plan is a basic configuration of the peripherals needed to install adequate
Care@Home
™
system coverage of the premises. This configuration should consider non-standard
requirements, such as pets, and bathrooms which include a toilet. The plan can also include requests
for camera detection and safety equipment.
The installer uses this plan to determine the equipment required to complete the installation.
Pre-Installation
12 Care@Home™ Pro System Installation Guide
2.3. Prerequisites
Before you go to the premises to perform the installation, you should:
Register the resident as a resident user in the Care@Home
™
Pro system
Register a temporary caregiver for test installation purposes
Prepare the tools and equipment needed to complete the installation
2.3.1 Registering the Resident
Before you go to the premises to perform the installation, you should register the resident in the
Care@Home
™
Pro system, using the Care web application.
To register a new resident in the Care@Home
™
Pro system, you need:
The resident’s personal information:
Name
Gender
Address
Phone number
Information about the CP allocated to the resident:
Resident Account Number (mandatory)
Essence Panel Account Number (mandatory)
Essence Panel Serial Number (mandatory)
SIM-card Number for CP Cell number (optional)
For instructions on adding a new resident, refer to Adding a User in the ESUG05051 Care@Home
™
Administrator User Guide.
2.3.2 Registering the Caregiver
To test the installation of the peripherals, you verify detection reports in the Care app. Refer to 3.6
Testing Peripheral Installation on page 21. To be able to do so, you must register a temporary caregiver
in the Care@Home
™
Pro system. After the temporary caregiver is registered, you must assign the
resident to the caregiver. The registration and assignment processes are performed using the Care
web application.
After the installation is tested and operational, you can remove the temporary caregiver from the
system.
Pre-Installation
Care@Home™ Pro System Installation Guide 13
Refer to the ESUG05051 Care@Home
™
Administrator User Guide. For instructions about:
Adding a new caregiver, refer to Adding a User
Assigning a resident to a caregiver, refer to Resident/Caregiver Assignment
2.3.3 Tools and Equipment
The following is a list of the tools and equipment needed to perform the installation:
Care@Home
™
System kit which includes
1 Control Panel
2 MGLS devices
5 PIR devices
Seven lithium (CR123A) 3 V batteries
For details about batteries, refer to Table 3 on page 32
Questionnaire (optional) for reference
Pet immune lens (optional)
Optical limiter (optional)
Additional activity peripherals
Batteries for the additional peripherals
Screws and wall anchors. Refer to Table 4 on page 33
Double-coated adhesive tape for especially problematic surfaces
A drill with a standard 5 mm (3/16-in.) bit
Screwdrivers: a standard Phillips and a standard flat
Scissors
Fine cutter tool
A paper clip or probe to activate the CP installation mode
Mobile device to view this Installation Guide and view the installation checklist
Laptop (optional) to run the Care@Home
™
CMS application
Installation
14 Care@Home™ Pro System Installation Guide
3. Installation
Table 1 lists, in sequence, the steps to follow to install the Care@Home
™
system, including references
to the sections for each step of the installation process.
Table 1: Installation Process
Step Description Section Page
1
Plan the installation
3.1
14
2 Install the CP
3.2
16
3 Activate the installation mode
3.3
17
4 Map peripherals to their locations
3.4
18
5
Install the peripherals
3.5
21
6 Install the Active service - optional
3.6
21
7 Test the peripheral installation
3.7
24
8 End the installation
3.8
25
3.1. Planning the Installation
When you reach the premises where you are to install the Care@Home
™
system, you must review the
installation plan and adjust it accordingly.
1. Survey the premises to check if any unplanned tasks are required.
2. Ensure that you have the tools and equipment to complete the installation.
3. Determine where each peripheral should be placed in each room.
3.1.1 Performing the On-Site Survey
To complete the on-site survey:
Installation
Care@Home™ Pro System Installation Guide 15
1. Tour the premises with the questionnaire and verify that the information gathered in the
questionnaire is accurate.
2. Record any discrepancies in the questionnaire information, especially if the discrepancy requires
additional installation tasks.
3. Review the discrepancies and adjust the installation plan accordingly.
4. If needed, add additional activity sensors (PIR, MGLS) to the Care@Home
™
system, using the
Care@Home
™
CMS application. Ensure that each activity sensor is assigned both a zone label and
an activity type.
For information about adding activity sensors, refer to Add an Activity Sensor in the ESUG05074
Care@Home
™
CMS Reference.
5. If there is a need for a camera detector, add an IPD to the Care@Home™ Pro system, using the
Care@Home™ CMS application. Ensure that the IPD is assigned both a zone label and an activity
type.
For information about installing an IPD, refer to the ESUGSC006 Care@Home
™
IPD User Guide.
6. If there is a pet, add a pet immune lens in each PIR and IPD.
For the PIR, refer to Pet Immune Lens in the ESUGSC008 Care@Home
™
PIR User Guide.
For the IPD, refer to Installing Pet Immune Lens in the ESUGSC006 Care@Home
™
IPD User
Guide.
7. If there is a combined bathroom and toilet, add an optical limiter in the motion detector assigned
to the restroom (toilet) zone.
Refer to Optical Limiter in the ESUGSC008 Care@Home
™
PIR User Guide.
8. If there is a need for safety devices, add the safety devices and ensure that you have the tools and
equipment to install these devices. Refer to 1.6.3 Optional Safety Peripherals on page 10.
3.1.2 Ensuring Sufficient Installation Equipment
During the survey, steps 4 through 8 above describe actions that can lead to additional tasks requiring
the installation of additional peripherals. It is important to have a surplus of equipment and tools to
resolve any contingency.
For example, if there are pets on the premises, all PIR and IPD devices require a pet-immune lens. As
the installer, you must have multiple pet immune lenses and the equipment needed for installation.
3.1.3 Determining Peripheral Placement
The PIR and IPD peripherals should be placed in a location that complies with the following guidelines:
An unobstructed view of the desired coverage area
Installation
16 Care@Home™ Pro System Installation Guide
At least 2 m (6 ft. 7 in.) high and at the correct angle to view activity in the desired coverage
area
Away from any heat source or air-conditioning vents
Away from any glaring light sources
Not opposite doorways or hallways
No overlap in sensor coverage areas
For the best practices for positioning peripherals by room, refer to 4 Best Practices on page 26.
For position considerations for a specific peripheral, refer to the user guide for that specific peripheral.
For an index of the user guides, refer to 5 Care@Home™ Documentation on page 29. You can access
the guides at: http://www.essence-grp.com/resources/smart-care-download.html
3.2. Installing the CP
To install the CP, you need the following:
SIM-card, allocated by your cellular service provider
Backup battery, provided in your kit
Power cable, provided in your kit
Follow the installation instructions, including the placement recommendations, listed in the
ESUGSC003 Care@Home
™
CP User Guide.
Figure 4 – Caption
Verify that the installation of the CP is successful as follows:
Check that the power LED is lit green and stable.
Check that the communications LED is lit green and stable.
Power LED
Communications LED
Installation
Care@Home™ Pro System Installation Guide 17
Check the cellular reception of a mobile device using the same cellular service provider.
Ensure the reception level is at least two bars.
Check the GSM coverage in the CMS Panel Info window or the CMS Home screen after
connecting the CP to the CMS application. Ensure the cellular reception is at least 80%.
For information about the CP GSM coverage, refer to Panel Info Window in the ESUG05074
Care@Home
™
Pro ADL CMS Reference.
NOTE: Do not replace the back cover of the CP until after you complete the
installation process.
3.3. Activate the Installation Mode
Since the peripherals are pre-configured to their assigned locations, the CP can help guide you
through the installation process using vocal announcements. This is the Installation Mode program.
To enable Installation Mode:
1. Locate the TEST pinhole on the back of the CP.
2. Insert the open end of a paperclip or probe into the pinhole, as shown in Figure 5.
3. Push the paper clip or probe in the pinhole until you feel a click. The CP announces “Installation
test starts.”
Figure 5: Enable Installation Mode
TEST
Pinhole
Installation
18 Care@Home™ Pro System Installation Guide
3.4. Mapping Peripherals to their Locations
The peripherals in the kit are pre-configured to communicate with the CP included in the kit. Each
peripheral is assigned a location on the premises where the peripheral must be installed.
Essence provides you with a few ways to ensure that you install the peripherals in their assigned
locations.
Kit label
Location labels
Installation mode vocal instructions
3.4.1 Kit Label
Figure 6 shows the label on the inside of the Care@Home
™
kit cover.
The label lists the CP and the peripherals included in the kit and shows:
The location assigned to the peripheral
The Essence part number of each device
The barcode and serial number of each device
Figure 6: The Care@Home
™
Kit Inside Label
Any additional peripherals added due to additional rooms or doors on the premises, such as a second
restroom, a guest bedroom, or a back door, do not appear on the label.
Installation
Care@Home™ Pro System Installation Guide 19
According to its serial number, each of the peripherals is classified by an activity type. The activity type
is assigned with a location on the premises. The assignment of an activity type is essential for
recognizing activities and defining a resident daily routine. Therefore, it is important that the
peripherals are installed in their assigned locations.
NOTE: The CP is not assigned a location. It is up to you, the installer, to
determine the best location on the premises to place the CP.
3.4.2 Peripheral Location Labels
To further ensure that the peripherals are installed in their assigned locations, Essence provides you
with location labels, as shown in Figure 7.
Figure 7: Peripheral Location Label
Apply the location labels to the peripherals according to their serial numbers in the list provided on
the kit label, on the inside of the kit cover. For example, Figure 8 shows the PIR assigned to the
bedroom with the bedroom label.
Installation
20 Care@Home™ Pro System Installation Guide
Figure 8: Location Label Adhered to a Peripheral
NOTE: For PIR and IPD, do not apply location labels on the lens.
For additional peripherals, apply the appropriate label when the installation mode identifies the
activity type of the peripheral.
3.4.3 Installation Mode Guidance
Pre-configuration of the CP and its peripherals allows the CP to recognize each of the peripherals when
they are activated.
For example, after you insert the batteries in the PIR assigned to the bedroom and move 2 m (6 ft. 7 in.)
away from the CP, the CP recognizes the PIR and announces the assigned location: bedroom.
When you test the peripheral installation in the bedroom location and the PIR detects movement, the
CP announces the name of the room assigned to the PIR. This is verification that the PIR is installed
correctly and is communicating the movement detections to the CP.
/
