Ingenico PAYZONE iCT250 Merchant Manual

Brand: Ingenico

Model: PAYZONE iCT250

Type: Merchant Manual

For the TD iCT250

• withPINpad

• withoutPINpad

* PINpad not shown

TD iCT250

Merchant Guide

2016 by The Toronto-Dominion Bank

This publication is confidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of Merchant customers of TD Merchant

Solutions. This publication may not be reproduced or distributed, in whole or in part, for any other purpose without the written permission of an authorized

representative of The Toronto-Dominion Bank.

NOTICE

The Toronto-Dominion Bank reserves the right to make changes to specifications at any time and without notice. The Toronto-Dominion Bank assumes no

responsibility for the use by the Merchant customers of the information furnished in this publication, including without limitation for infringements of intellectual

property rights or other rights of third parties resulting from its use.

MERCHANT INFORMATION

Merchant Name .............................................

Merchant Number ...........................................

- i -

Table of Contents

Welcome to TD Merchant Solutions ............................................ 1

Who should use this guide? ......................................................... 1

The TD iCT250 Solution ................................................................................................ 1

Functionality ................................................................................................................. 1

Hardware ..................................................................................... 2

The Terminal ................................................................................................................. 2

Default shortcut keys ....................................................................................... 2

Changing the paper roll ................................................................................... 2

Screens ......................................................................................................................... 3

Idle screen and icons ....................................................................................... 3

Main menu screen ........................................................................................... 3

Admin menu screen ........................................................................................ 4

The Communications Adapter ..................................................................................... 4

Ports ................................................................................................................ 4

Communication options .................................................................................. 4

The PINpad .................................................................................................................... 5

Navigation ....................................................................................................... 5

Accepted card types ..................................................................................................... 5

Accessibility features .................................................................................................... 5

Cardholder Privacy and Security ................................................. 6

Terminal security ......................................................................................................... 6

User types ....................................................................................................... 6

Fraud prevention .......................................................................................................... 6

Force post fraud prevention ............................................................................. 6

Call for authorization fraud prevention ............................................................ 6

Call for authorization ................................................................................................... 7

Imprinters ...................................................................................................................... 7

Transaction records ...................................................................................................... 8

Storing cardholder receipts ......................................................................................... 8

Financial Transactions .................................................................. 9

PINpad Transactions ..................................................................................................... 9

Special transactions ...................................................................................................... 9

Cashback ......................................................................................................... 9

Partial authorizations ....................................................................................... 9

Tip ................................................................................................................... 9

Accepted card types ..................................................................................................... 9

Sale (credit card) ......................................................................................................... 10

Sale (debit card) .......................................................................................................... 12

Sale (phone or mail) ................................................................................................... 12

Force post (sale or phone / mail) ............................................................................... 13

Void ............................................................................................................................. 13

Transaction recall ........................................................................................................ 13

Continued on next page

- ii -

Return ......................................................................................................................... 14

Receipts ....................................................................................................................... 14

Reprinting receipts ......................................................................................... 14

Receipt codes ................................................................................................ 15

Receipt examples ........................................................................................... 16

Business Day Functions ............................................................................................... 16

Performing a day close .................................................................................. 16

Reporting ................................................................................... 17

Business day reports ................................................................................................... 17

Batch reports .............................................................................................................. 18

Customized reports .................................................................................................... 18

EMV reports ................................................................................................................ 19

Recent error report log .............................................................................................. 19

Activity log .................................................................................................................. 19

Administration and Configuration ............................................. 19

Administering the terminal ....................................................................................... 19

User management ...................................................................................................... 20

Add user ....................................................................................................... 20

Change password .......................................................................................... 20

View and delete ............................................................................................ 20

Operator wording .......................................................................................... 21

Unlock user ................................................................................................... 21

ID report ........................................................................................................ 21

Downloads .................................................................................................................. 21

Parameter download ..................................................................................... 21

Functions enabled/disabled by TD Merchant Solutions ........................................... 22

Configuration reports .................................................................................... 23

Communications ......................................................................................................... 23

Comms type .................................................................................................. 23

IP Address type .............................................................................................. 23

Dial up .......................................................................................................... 24

General options .......................................................................................................... 24

Training mode ............................................................................................... 24

Keystroke sounds .......................................................................................... 24

Terminal backlight ......................................................................................... 25

Idle timer ....................................................................................................... 25

Reset invoice number .................................................................................... 25

Cashback options ........................................................................................................ 25

Cashback presets ........................................................................................... 26

Tip options .................................................................................................................. 26

Other tip options ........................................................................................... 27

Receipt options ........................................................................................................... 28

Receipt banner .............................................................................................. 28

Preprint receipt .............................................................................................. 28

Receipt delay ................................................................................................. 28

Receipt order ................................................................................................. 28

Reprint last customer receipt ......................................................................... 29

Continued on next page

- iii -

Reprint last receipt ......................................................................................... 29

Reprint older receipt ...................................................................................... 29

Transaction options .................................................................................................... 29

Card present .................................................................................................. 29

Duplicate transaction check ........................................................................... 29

Partial authorization ...................................................................................... 30

Transaction limit ............................................................................................ 30

Troubleshooting ......................................................................... 31

Error codes .................................................................................................................. 31

Hardware troubleshooting ........................................................................................ 36

Terminal information ..................................................................................... 37

Configuration reports .................................................................................... 37

Appendices ................................................................................ 39

Entering letters and special characters ..................................................................... 39

Lost or stolen equipment .......................................................................................... 39

What should I do when the police arrive regarding the stolen device? ........... 39

Maintaining the terminal and PINpad ...................................................................... 40

Storing the terminal and PINpad .............................................................................. 40

- iv -

is page le blank on purpose.

TD iCT250 Merchant Guide

About the TD iCT250

- 1 -

Welcome to TD Merchant Solutions

Thisisanewandexcitingproductthatoffersnewfunctionalityforyou,themerchant.Thefollowingmaterialswill

providehelpfulinformationabouttheequipment,itsfeaturesandTDMerchantServices.Pleaseensureyoureadthis

guidesothatyoubecomefamiliarwiththecapabilitiesoftheTDiCT250andhowitcansupportyourbusinessneeds.

Bynowyourterminalwillbeinstalled,initializedandconfigured.Nowit’stimeforyoutolearnmoreaboutitsfeatures

andcapabilities.Section1outlinestheterminal’sbasicfunctions.Insection2youwilllearnaboutyourresponsibilities

asamerchant.Financialtransactionsarecoveredinsection3andsection4coversreporting.Section5covers

administrationandtheconfigurationofyourterminalandtroubleshootingstepsareinsection6.

Who should use this guide?

YouwouldusethisguideifyouperformtransactionsonaTDiCT250terminalduringthecourseofyourdailybusiness.

TheTDiCT250Solution

Theterminalissolelyfortheyou,theMerchant.Youwillusetheterminaltoinitiatetransactionsforcustomer’susing

creditordebitcards.Dependingonyoursettings,somecardtypesmaynotbeacceptedbyyourterminal.Pleaseplease

gotoouronlinedocumentationatwww.TDMerchantSolutions.com/ResourceCentretolearnhowtouseothercards.

TherearetwopotentialconfigurationsfortheTDiCT250solution.

Terminal only

Ifyouusethisconfigurationyoumusthandtheterminal

tothecustomerwhenevertheymustentertheirinformation.

Terminal and PINpad

Ifyouusethisconfigurationyou,theMerchant,willuse

theterminaltoenteryourinformationandthecustomer

usethePINpadtoentertheirinformation.

Functionality

Name Terminal PINpad

Paperchamberbutton



Functionkeys

 

Navigationkeys

 

Paperadvancekey

Commandkeys

 

CANC

ANNUL



CORR



Chipcardreader

 

Magneticstripereader

 

Contactlessreader

 

Communications Viadial-uporDSLconnection Connectedtotheterminal

. , # *



MODEM

16:

05/04/2014

. , #

CHQ SAV / EP

iPP320



CANC

ANNUL

CORR

F2 F3

. , # *



MODEM

16:

05/04/2014

. , #

CHQ SAV / EP

iPP320



CANC

ANNUL

CORR

F2 F3

Welcome / Bonjour

- 2 -

Hardware

TheTerminal

1. Paper chamber flap

2. Function keys

The /F1and /F2keyscanbeusedas

shortcutsandtoselectonscreenoptions.

3. Navigation keys

Usethearrowkeystonavigateupanddown

thescreensandmenus.

4. Command keys

/ Cancel

 / Correctionorpaper advance

 / OK andshortcuttotheTransactionsscreen.

5. F key

The

istheshortcuttotheMain

Menuscreenandusedtoswitchbetween

enteringlettersandnumbersforcertain

functionslikeusernamesorreceiptbanners.

6. Card readers

a) Insertchippedcards

b) Swipecards

c) Contactlesscards

Default shortcut keys

Toaccessaspecificmenuorfunction,usethefollowing

shortcuts:

• Sale(default)

• Pre-AuthInitiation(default)

• Pre-AuthCompletion(default)

• Phone/MailSale(default)

• MainMenu

• AdminMenu

. , # *

• Reprintslastreceipt



• Advancespaper

. , # *



MODEM

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2 2

Changing the paper roll

1. Gentlypulluponthepaperchamberpanelalongthetopofterminalandremovetheoldpaperroll.

2. Unwrapanewpaperrollandplaceitinthepaperchambersothatthelooseendofthepaperfeedsupfrom

underthepaperrolltowardsyou.

3. Pressdownonthepaneluntilitclicksshutandensurethereisaenoughpaperstickingoutfromthechamber

thatittouchesthetopoftheterminalscreen.

TD iCT250 Merchant Guide

About the TD iCT250

- 3 -

Screens

Idle screen and icons

ThedefaultscreeniscalledtheIdlescreen.Itdisplaysalot

ofimportantinformationanddifferentwaystoaccessyour

terminal’sfunctionality.Onittherearenumerous

importanticons.Theyare:

1. Communication icon

The iconindicateswhetherthe

terminalisconnectedtothenetwork.Itwillbe

oneoftwocolours:

» Green(connected)or

» White(disconnected).

2. Lock (security)

The

iconwillbeclosedoropen.Ifyoudon’t

seetheclosedlock,donotusethisterminal

andcontacttheTDMerchantSolutionsHelp

Desktoreportitasatampereddevice.

3. Power

The iconinthetop-rightcornerindicates

thattheterminalispowered.

Navigation

Onceyougettothedesiredscreen,usethefollowingkeys

tonavigateit:

• P r e s s  /F2or /F3toscrolldownorup

onemenuselection

• P r e s s  or toselectanonscreenoption

• P r e s s  /Canceltogobackonescreen

• Press /Correctiontochangeanentry

• P r e s s  /OKtoconfirmyourmenuselection

orentry

• Pressthenumberassociatedwiththedesired

menuitem

Main menu screen

FromtheIdlescreen,pressOKandtheMainMenuscreen

appears.TheMainMenuscreendisplaysthefollowing

transactions:

• Return

• Void

• ForcePost

• BalanceInquiry

TD APP

10:52

05/04/2014

MAIN MENU

TD APP

1 - Return

2 - Void

3 - Force Post

4 - Ph/Mail Sale

10:52

05/04/2014

- 4 -

Admin menu screen

FromtheIdlescreen,press

. , # *

/AdminandtheAdmin

Menuscreenappears.Itdisplaysthefollowingoptions:

• Logon/Logoff

• BusinessDayMenu

• TransRecallMenu

• SetupMenu

• ReprintMenu

• Maintenance

• OtherFunctions

Foralistofalltheadminfunctionsonavailableonthe

terminal,refertotheQuickStartGuideforacomplete

menubreakdown.

TheCommunicationsAdapter

Thecommunicationadapteristhebridgebetweenyour

terminalanditspoweranddatainoneconnection.

Ports

Theadapterhasfourportsandtheyare:

1. DatacabletotheTDiCT250

2. Power

3. InternetIn

4. PhoneLineIn

Communication options

TheTDiCT250solutionofferstwooptionsfor

communications:dial-uporEthernet.Youasthemerchant

cansetthishoweveryouwishtosuityourexistingplaceof

business’setup.TolearnmoreaboutCommunication

optionssee“Communications”onpage23.

ADMIN MENU

1 - Logon / Logoff

2 - Business Day Menu

3 - Trans Recall Menu

4 - Setup Menu

10:52

05/04/2014

TD APP

ETH

RS232

Cord to terminal

1 2

3 4

TD iCT250 Merchant Guide

About the TD iCT250

- 5 -

Acceptedcardtypes

Yourterminal(s)willacceptwhichevercardsyouindicatedwhenyousignedyourcontractwithTDMerchantSolutions.If

youwishtoadjustyouracceptedcardlist,pleasecontactyoursalesreptodiscuss.

Accessibilityfeatures

TheTDiCT250hasnumerousaccessibilityfeatureswhichreflectTD’scommitmenttoourcustomers.Suchthingsas:

• Anadjustablekeystrokesoundthatsoundwhenakeyispressed.See“Keystrokesounds”onpage25for

moreinformation.

• Adjustablescreenbrightnesstocreatevisualcontrast.See“Terminalbacklight”onpage25formoreinformation.

• Abumpornubonthebottom-leftcornerofthe

/5keytoestablishacentralpointonthekeypadfornavigation.

• Araisedidentifieronthe:

»

/ Cancelkey=X,

»

/ Correctionkey=<and

» 

/ OKkey=O

ThePINpad

Thisisanoptionalpieceofhardware.Whenconnectedto

yourterminalitisusedbythecustomertoenter

informationandselectoptionsregardingthetransaction.If

youdon’thaveaPINpad,thecustomerwillusethe

terminaltoenterinformation.

1. Function keys

T h e 

/F1and

/F4keyscanbeusedto

selectonscreenoptions.

2. Navigation keys

Usetheandkeystonavigatethescreensand

menus.

3. Command keys

»

CANC

ANNUL

/ Cancel

»

CORR

/Correction

» 

/ OKoractivate

4. Card readers

» Insertchippedcards

» Swipecards

» Contactlesscards

Navigation

Onceyougettothedesiredscreen,usethefollowingkeys

tonavigateit:

• P r e s s 

/ F2or

/F3toscrolldownorup

onemenuselection.

• P r e s s 

/ OKtoselectanonmenuscreen

option.

• P r e s s 

/F1or

/ F4toselectanon

screenoption.

. , #

CHQ SAV / EP

iPP320



CANC

ANNUL

CORR

F2 F3

Welcome / Bonjour

1 1

If you use a PINpad, you must

process all inserted chip cards on it.

Swiped cards can be processed on

both the terminal and the PINpad.

- 6 -

Cardholder Privacy and Security

PleaserefertotheCardholderPrivacysheetinyourMerchantwelcomekit.Itcontainsimportantinformationaboutyour

responsibilitiestoyourcustomersandtheirpersonalandtransactioninformation.

Terminalsecurity

ItistheMerchant’sresponsibilitytosecuretheterminal,anyuserIDsorpasswordsandtopreventunauthorizeduse.In

anyeventtheMerchantwillbeliableforanyunauthorizeduseoftheterminaloranyuserIDsorpasswords.Thereare

threeusersecuritysettings:

No security (Default)

• Noaccessrestrictiontothe

terminalfunctionalitylisted

below.

Medium Security

• Accessisrestrictedtocertain

featuresbyasupervisoror

managerIDandpassword.

High Security

• Accessisrestrictedtocertain

featuresbyamanagerIDand

password.

Thefollowingfunctionscanbeprotectedmediumorhighsecurity.

• Batchreports

• Customizedreports

• Host1download

• Prioritymail

• Manualcardnumberentry

• Businessdayreports

• Dayclose

• Host2download

• Connectionsetup

User types

Thisoptionallowstheusertosetup:managers,supervisors,andoperatorswithanIDlogininUserSetupbygoingto

. , # *

/AdminSetupMenuCustomizationUse ID/Password.SeeSection 5 – Administration and Configuration

formoreinformationoncreatinguserIDsandsettingtheirsecuritylevels.

Fraudprevention

PleaserefertotheHow to Help Prevent FraudpamphletinyourMerchantWelcomeKit.Youcanalsoreducefraudulent

transactionsonyourterminalbyenabling:

Force post fraud prevention

Youcannowenable/disableorpasswordprotectforceposttransactionsonyourterminal.Ifaforceposttransaction

occurstheterminalreactdependingonwhetherthisisenabledornot.

• Disabled—Statesthatthetransactionisnotallowedandadifferentpaymentmethodisrequired.

• Passwordprotected—Requestasupervisortoentertheirpassword.

Call for authorization fraud prevention

Youcanenable/disablecallforauthorizationtransactions.

Please call the TD Merchant Solutions Help Desk at 1-800-363-1163 to change the security level on your terminal.

The supervisor setup requires you to create a password.

If you want to use either of these fraud prevention features, you must enable them on each of your terminals. To do so, please call the TD

Merchant Solutions Help Desk at 1-800-363-1163.

TD iCT250 Merchant Guide

Responsibilities

- 7 -

Callforauthorization

Sometimes,duetoacommunicationorsecurityissue,atransactioncannotorshouldnotbecompleted.Thistransaction

mayrequirethatyoucallforauthorizationtoensurethatthecardisingoodstandingandthatthetransactioncanbe

completed.Seethelistofmessagesandeventsbelowthatwillcauseyoutocallforauthorization.

Whenever Action

…theCALLFORAUTH

messageisseen.

(Nocommerrorseen)

1. Don’tattemptthetransactionagain.

2. Callforavoiceauthorizationimmediately.

…theCALLFORAUTH

messageisseen.

(Commerrorseen)

1. Tryagainthetransactionagain.

2. PresstheOKorCancelkeyandcallforavoiceauthorization.

…thecardnumberonthe

screendoesnotmatchthe

numberembossedonthe

card.

1. PresstheCancelkeyandcallforavoiceauthorizationimmediately.

2. RequestaCODE 10authorization.Inthissituation,youmaybedealingwitha

fraudulentcardandCODE 10willalertthefinancialinstitutiontothis

possibility.

…thecardholdersignature

onthereceiptdoesnot

matchthesignatureonthe

reverseofthecard.

1. Callforavoiceauthorization.

2. RequestaCODE 10authorization.Thefinancialinstitutionwillbeableto

advisewhetherornotthecorrectindividualisusingthecard.Theywillalso

tellyouhowtoproceed.

…youhaveanydoubts

aboutthevalidityofacard

oratransaction.

1. Callforavoiceauthorization.

2. RequestaCODE 10 authorization.Thefinancialinstitutionwillbeableto

advisewhetherornotthecorrectindividualisusingthecard.Theywillalso

tellyouhowtoproceed.

Imprinters

Whenever Action

…you’reunabletousethe

cardschiporswipethecard

throughtheterminaldueto

aproblemwiththecard’s

magstripeoraproblem

withtheterminalsreader.

1. Keyinthetransactionmanually.

2. Takeanimprinteddraftaspertheinstructionsontheterminal.

3. Indicatethetransactiondetailsintheimprintedcopyandstapletheprinter

receipttothesignedcopy.

…yourprinterisnot

working.

1. Takeanimprinteddraftaspertheinstructionsontheterminal.

2. Indicatethetransactiondetailsontheimprintedcopy.

…thesystemisdown,the

terminaldoesnotaskforan

authorizationnumberand

youreceiveatelephone

authorization.

1. Takeanimprinteddraft.

2. Notealltransactiondetailsonthedraft.

3. Callforauthorization.

4. Whenthesystembecomesavailable,enterallmanuallyimprintedtransaction

bygoingto:MainMenuForcePost,thenstapleallprintedtransactionsto

theimprintedsalesdraft(s).

- 8 -

Transactionrecords

Theterminalcanstoreupto:

• 10businessdaysofdetailedtransactions

• 45daysoftotals

• 999transactionsperbatchand

• 2000transactionsperbusinessday

Storingcardholderreceipts

Merchantsareresponsibleforretainingallreceiptstorespondtocardholderinquiries.Thefollowingareguidelinesyou

shouldusewhenstoringthem.Storereceipts:

• ...inadark,secureareawithlimitedaccessforatleastoneyear

• ...inenvelopesarrangedbydateinasecuredfilingcabinetworkwell.Ifyouhaveseveralterminalsusea

separateenvelope(s)foreachterminal.

• ...aslongasyouretaincashregistertapesfordirectpaymenttransactions

• IfTDneedsareceiptcopy,pleasesenditwithineightdaysandretainacopyforyourrecords.

• TherequiredstorageandresponsetimesareforTDMerchantSolutionsonlyandmayvarybyfinancial

institution.

You receipts could become unreadable if you:

• store receipts in plastic coated containers

• expose them to direct heat or cold sources

TD iCT250 Merchant Guide

Financial Transactions

- 9 -

Financial Transactions

TheTDiCT250solutioncanperformthefollowingtransactions:

• Sale

• Salewithtip

• Salewithcashback

• Salewithpartialauthorization

• Salewithsplittender

• Phone/Mailsale

• Forcepost

• Refund

• Void

*Theseoptionaltransactionsandothers,suchaspre-authorizationsarecoveredinouronlinedocumentationatwww.

TDMerchantSolutions.com/ResourceCentre.

PINpadTransactions

WhenaPINpadisconnectedtotheterminalthecustomerwilluseitexclusivelytoenterinformationandmakeselections.

ForthetransactionsinthisdocumentweshowthecustomerPINpadkeyoptions.Ifyouonlyhaveaterminal,the

customerwillalsousetheterminaltoenterinformation.

Specialtransactions

Cashback

Thisoptiononlyworksfordebitcards.Youcansetthisupyourself,butanychangesdonebyyouonterminalwillbe

overwrittenwheneveradaycloseisperformed.It’sbetterifyoucallintomakethesechangessothattheyare

permanent.

Partial authorizations

Thisoptionallowsforpartialpayments.Iftheinstitutionthatholdsthecarddoesnotindicatethattherearesufficient

fundsavailableforthesale,theterminalwillindicatethatabalanceisrequired.Inthiscasethecustomerwouldthen

havetheoptiontoofferasecondformofpaymentforthebalanceortocanceltheentiretransaction.

Tip

Youcansetthisupyourself,butanychangesdonebyyouonterminalwillbeoverwrittenwheneveradaycloseis

performed.It’sbetterifyoucallintomakethesechangessothattheyarepermanent.

Acceptedcardtypes

Yourterminal(s)willacceptwhatevercardsyouindicatedwhenyousignedyourcontractwithTDMerchantSolutions.If

youwishtoadjustyouracceptedcardlist,pleasecontactyoursalesreptodiscuss.

• Depending on your security settings, you may be required to enter a supervisor ID and password to proceed with any transaction.

• Press

on the terminal to reprint the most recent customer receipt.

- 10 -

Sale(creditcard)

1. Press /F1.

2. Enterthetotal dollar amount forthesaleandpressOK.

3. Ifyouhavetipsenabledyouwillseethefollowingsteps.

Tip (optional)

a) CustomerconfirmsthedollaramountandpressesYesorNo.

b) Customerenters/selectsthetipamount/optionandpressesOK.

c) CustomerconfirmsthedollaramountandpressesAcceptorChange.

4. Performoneofthefollowingpaymentmethods:Insert, Swipe, ContactlessorManual Entry.

Contactless

a) Thecustomertapstheircontactless-enabledcreditcardonthecontactlesscardreader.

b) Askthecustomeriftheywouldlikeareceipt:YesorNo.

c) Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprintifrequested.

Insert card

a) Thecustomerinsertstheircreditcard.

b) ThecustomerenterstheirPINandpressesOK.

c) Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.

Swipe card

a) Thecustomerswipestheircreditcard.

b) VerifythecardinfowithwhatisontheterminalscreenandpressOK.

c) Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.The

customermustsignthesignaturefieldonthemerchantcopy.

Manually enter card

a) Entertheaccount numberandpressOK.

b) Entertheexpiry dateandpressOK.

c) Amanualimprintofthecreditcardisrequired.MaketheimprintandpressOK.

d) EntertheCVD numberandpressOK.Thisnumberisgenerallylocatedonthebackofthecredit

card.Thisiscanbeanoptionalstepdependingonyoursettings.

e) Indicateifthecardwaspresentforthetransaction:YesorNo.Thecustomermustsignthesignature

fieldonthemerchantcopy.

5. Ifthepaymenttypeusedhasinsufficientfundstopaytheentiresaleamountyoumayseethefollowing:

Partial authorization (optional)

a) Thereceiptwillprintshowinghowmuchwasappliedtothesale.

b) Thescreenshowsabalanceowed.

c) Thecustomerdecidesthehowtheywillpaythebalance(CashorCard).

Ifthecustomerselectscard,followtheappropriatestepsfortheselectedcardtype:creditordebit.

6. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.Ifthereceiptisfrom

aswipeormanualcardentrytransaction,thecustomermustsignthesignaturefieldonthemerchantcopy.

The customer may be required to swipe or insert their card in some cases.

• If the customer selects cash the transaction will end. Ensure that you receive the correct cash amount for the

balance of the transaction.

TD iCT250 Merchant Guide

Financial Transactions

- 11 -

ENTER

AMOUNT

RECEIPTS

SWIPE MANUALLY ENTRY

ENTER # and

EXP. DAT E

ENTER CVD?

(optional)

IMPRINT CARD

MESSAGE

SELECT

PAYMENT

METHOD

FINISHED

ENTER PIN

INSERT

DIFFERENT PAYMENT

REQUIRED?

CONTACTLESS

YES

TIP

(optional)

PARTIAL AUTH?

(optional)

CREDIT /

DEBIT / CASH

RECEIPTS

YES

- 12 -

Sale(debitcard)

1. P r e s s  /F1.

2. Enterthedollar amountandpressOK.

3. Ifyouhavetipsenabledyouwillseethefollowingsteps.

Tip (optional)

a) Customerconfirmsthedollaramountand

pressesYesorNo.

b) Customerenters/selectsthetipamount/

optionandpressesOK.

c) Customerconfirmsthedollaramountand

pressesAcceptorChange.

4. Performoneofthefollowingpaymentmethods:

Insert/SwipeorContactless.

Contactless

a) Thecustomertapstheircontactless-

enableddebitcard.

The customer may be required

to swipe or insert their

card in some cases.



b) Askthecustomeriftheywouldlikea

receipt:YesorNo.

Insert / swipe card

a) Thecustomerselectstheaccounttouse:

CHQorSAV.

b) ThecustomerenterstheirPINandpressesOK.

5. Ifyouhavecashbackenabledyouwillseethe

followingsteps.

Cashback (optional)

a) Customerconfirmsiftheywantcashback

ornot:YES or NO.

b) Customerenters/selectsthecashbackamount/optionandpressesOK.

c) Customerconfirmsthenewtotalamount:AcceptorChange.

6. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.

Sale(phoneormail)

1. P r e s s  /F4 Phone / Mail Sale.

2. Enterthedollar amountandpressOK.

3. Entertheaccount numberandpressOK.

4. Entertheexpiry dateandpressOK.

5. EntertheCVD numberandpressOK.Thisstepisdependentuponyoursettings.

6. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.

ENTER

AMOUNT

CONFIRM

AMOUNT

RECEIPTS

INSERT or

SWIPE CARD

TAP CARD

(optional)

SELECT

PAYMENT

METHOD

FINISHED

ENTER PIN

DIFFERENT

PAYMENT

REQUIRED?

YES

CASHABCK

(optional)

• These instructions are used for sales where the card is not present. If the card is present at sale, see Credit card sale. If you use

the incorrect sale transaction you could incur extra charges.

• There are risks performing transactions when the credit card is not present. Ensure that you perform all of the available security

checks for phone / mail sale.

TD iCT250 Merchant Guide

Financial Transactions

- 13 -

Forcepost(saleorphone/mail)

Thisoptionisonlyusedwhenyoucan’tprocessacreditcardsalenormallythroughthenetworkwhetherdueto

communicationproblemorthattheforcepostisrequestedviatheterminal.

1. P r e s s  OKForcePost Force Sale or Force Ph/Mail.

2. Enterthedollar amount andpress OK.

3. Performoneofthefollowingpaymentmethodsforthecreditcardinquestion:SwipeorManual entry.

Swipe card

a) VerifythecardinfowithwhatisonthescreenandpressOK.Gotostep3.

Manually enter card

a) Entertheaccount numberandpressOK.

b) Entertheexpiry dateandpressOK.

c) Amanualimprintofthecreditcardisrequired.MaketheimprintandpressOK.

d) EntertheCVD number andpressOK.Gotostep3.

4. ThenentertheauthorizationnumberandpressOK.

5. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.Thecustomermust

signthesignaturefieldonthemerchantcopyforaforcepostsaletransaction.

Void

Thistransactionisusedtocorrectapreviouslyenteredtransactionfromtheterminalinthecurrent,openbusinessday.

YoucanalsouseTransactionRecalltorecallandcancel/voidatransactionbasedoninformationotherthanthetrace#.

1. PressOKVoid.

2. Enterthetrace #forthetransactiontobevoidedandpressOK.

3. Verifythatthisisthecorrecttransaction:VoidorBack.Ifyouselectback,youcanenteranewtrace#tovoid.

4. Thevoidedtransactionreceiptsprint.

Transactionrecall

Thisoptionrecallsatransactionsothatyoucanvieworvoidit.Thefollowinginstructionsaccessanytransactionsthat

wereperformedinthecurrentopenbatch.Ifadayclosehasbeencompletedyoucanonlyrecalltransactionsafterthe

lastdaycloseorbatchclose.Pre-authorizationandtabtransactionsarecoveredinouronlinedocumentationatwww.

TDMerchantSolutions.com/ResourceCentre.

1. Press

. , # *

/ Admin TransRecallMenu.

2. Selectoneofthefollowingoptions:

by Detail

Thisrecallsthedetailsalloftransactionsintheopenbatch.

a) ScrolltothetransactionandpressSelect.Gotostep3.

by Amount

Thisrecallsanytransactionfortheentereddollaramountintheopenbatch.

a) Swipethecardorenterthedollar amountandpressOK.

b) Ifmorethanonetransactionappears,scrolltothedesiredoneandpressSelect.Gotostep3.

Before you perform this transaction you must call the TD Merchant Help Desk at 1-800-363-1163 and receive an authorization number.

If you have closed the business day that the transaction was performed in, you can only perform a return. The option to void the transaction

is no longer available.

- 14 -

by Account # (credit cards only)

Thisrecallsanytransactionfortheenteredcardaccountnumberintheopenbatch.

a) Swipethecreditcardorenterthecard account numberandpressOK.

b) Scrolltothetransaction andpressSelect.Gotostep3.

by Invoice #

Thisrecallsthetransactionfortheenteredinvoicenumber.

a) EntertheinvoicenumberthatyouwanttorecallandpressOK.Gotostep3.

by Trace #

Thisonlyrecallsthetransactionconnectedtothetracenumberintheopenbatch.

a) Enterthe trace number thatyouwanttorecallandpressOK.Gotostep3.

3. Verifythattheitisthecorrecttransactioninformationonthescreenanddooneofthefollowing:

a) PressVoid tocancelthetransactionandprintthevoidedreceipts.

b) PressBacktoselectadifferenttransaction.

c) PressCancel toexitthescreen.

Return

Youcanonlyperformareturnonatransactionthathasalreadybeensubmittedforreimbursement.

1. P r e s s  OKReturn.

2. Enterthedollar amountandpress OK.

3. CustomerconfirmsthedollaramountandpressesYesorNo.

4. Performoneofthefollowing:Insert , SwipeorManual entrythecardinquestion.

Insert card

a) VerifythecardinfowithwhatisonthescreenandpressOK.

b) ThecustomermayberequiredtoentertheirPIN.Gotostep3.

Swipe card

a) VerifythecardinfowithwhatisonthescreenandpressOK.Gotostep3.

Manually enter card

a) Entertheaccount numberandpressOK.

b) Entertheexpiry dateandpressOK.Thisisfourdigitsinlength.

c) Indicateifthereturnisforaphone/mailsale:Yesor No.Gotostep3.

Insert / swipe card

a) Thecustomerselectstheaccounttouse:CHQorSAV.

b) ThecustomerenterstheirPINandpressesOK.Gotostep3.

5. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.

Receipts

Eachtransactionhasadifferentreceiptandmostoftheinformationispurelyforrecordkeeping.Thereisimportant

information that youneedtobeawareoftoensurethatyourtransactionshavecompletedcorrectly.

Reprinting receipts

1. Press

. , # *

/ Adminkey ReprintMenuandselectareprintoption.

Debit returns are disabled by default. If you wish to activate debit returns on your terminal please call the TD Merchant Solutions

Help Desk at 1-800-363-1163.

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Ingenico PAYZONE iCT250 Merchant Manual

Ingenico PAYZONE iCT250 Merchant Manual

Ingenico PAYZONE iCT250 Merchant Manual

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