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PAYZONE iCT250

Ingenico PAYZONE iCT250 Merchant Manual

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For the TD iCT250
• withPINpad
• withoutPINpad
* PINpad not shown
TD iCT250
Merchant Guide
COPYRIGHT
©
2016 by The Toronto-Dominion Bank
This publication is confidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of Merchant customers of TD Merchant
Solutions. This publication may not be reproduced or distributed, in whole or in part, for any other purpose without the written permission of an authorized
representative of The Toronto-Dominion Bank.
NOTICE
The Toronto-Dominion Bank reserves the right to make changes to specifications at any time and without notice. The Toronto-Dominion Bank assumes no
responsibility for the use by the Merchant customers of the information furnished in this publication, including without limitation for infringements of intellectual
property rights or other rights of third parties resulting from its use.
MERCHANT INFORMATION
Merchant Name .............................................
Merchant Number ...........................................
- i -
Table of Contents
Welcome to TD Merchant Solutions ............................................ 1
Who should use this guide? ......................................................... 1
The TD iCT250 Solution ................................................................................................ 1
Functionality ................................................................................................................. 1
Hardware ..................................................................................... 2
The Terminal ................................................................................................................. 2
Default shortcut keys ....................................................................................... 2
Changing the paper roll ................................................................................... 2
Screens ......................................................................................................................... 3
Idle screen and icons ....................................................................................... 3
Main menu screen ........................................................................................... 3
Admin menu screen ........................................................................................ 4
The Communications Adapter ..................................................................................... 4
Ports ................................................................................................................ 4
Communication options .................................................................................. 4
The PINpad .................................................................................................................... 5
Navigation ....................................................................................................... 5
Accepted card types ..................................................................................................... 5
Accessibility features .................................................................................................... 5
Cardholder Privacy and Security ................................................. 6
Terminal security ......................................................................................................... 6
User types ....................................................................................................... 6
Fraud prevention .......................................................................................................... 6
Force post fraud prevention ............................................................................. 6
Call for authorization fraud prevention ............................................................ 6
Call for authorization ................................................................................................... 7
Imprinters ...................................................................................................................... 7
Transaction records ...................................................................................................... 8
Storing cardholder receipts ......................................................................................... 8
Financial Transactions .................................................................. 9
PINpad Transactions ..................................................................................................... 9
Special transactions ...................................................................................................... 9
Cashback ......................................................................................................... 9
Partial authorizations ....................................................................................... 9
Tip ................................................................................................................... 9
Accepted card types ..................................................................................................... 9
Sale (credit card) ......................................................................................................... 10
Sale (debit card) .......................................................................................................... 12
Sale (phone or mail) ................................................................................................... 12
Force post (sale or phone / mail) ............................................................................... 13
Void ............................................................................................................................. 13
Transaction recall ........................................................................................................ 13
Continued on next page
- ii -
Return ......................................................................................................................... 14
Receipts ....................................................................................................................... 14
Reprinting receipts ......................................................................................... 14
Receipt codes ................................................................................................ 15
Receipt examples ........................................................................................... 16
Business Day Functions ............................................................................................... 16
Performing a day close .................................................................................. 16
Reporting ................................................................................... 17
Business day reports ................................................................................................... 17
Batch reports .............................................................................................................. 18
Customized reports .................................................................................................... 18
EMV reports ................................................................................................................ 19
Recent error report log .............................................................................................. 19
Activity log .................................................................................................................. 19
Administration and Configuration ............................................. 19
Administering the terminal ....................................................................................... 19
User management ...................................................................................................... 20
Add user ....................................................................................................... 20
Change password .......................................................................................... 20
View and delete ............................................................................................ 20
Operator wording .......................................................................................... 21
Unlock user ................................................................................................... 21
ID report ........................................................................................................ 21
Downloads .................................................................................................................. 21
Parameter download ..................................................................................... 21
Functions enabled/disabled by TD Merchant Solutions ........................................... 22
Login requirements for terminal functions ..................................................... 22
Configuration reports .................................................................................... 23
Communications ......................................................................................................... 23
Comms type .................................................................................................. 23
IP Address type .............................................................................................. 23
Dial up .......................................................................................................... 24
General options .......................................................................................................... 24
Training mode ............................................................................................... 24
Keystroke sounds .......................................................................................... 24
Terminal backlight ......................................................................................... 25
Idle timer ....................................................................................................... 25
Reset invoice number .................................................................................... 25
Cashback options ........................................................................................................ 25
Cashback presets ........................................................................................... 26
Tip options .................................................................................................................. 26
Other tip options ........................................................................................... 27
Receipt options ........................................................................................................... 28
Receipt banner .............................................................................................. 28
Preprint receipt .............................................................................................. 28
Receipt delay ................................................................................................. 28
Receipt order ................................................................................................. 28
Reprint last customer receipt ......................................................................... 29
Continued on next page
- iii -
Reprint last receipt ......................................................................................... 29
Reprint older receipt ...................................................................................... 29
Transaction options .................................................................................................... 29
Card present .................................................................................................. 29
Duplicate transaction check ........................................................................... 29
Partial authorization ...................................................................................... 30
Transaction limit ............................................................................................ 30
Troubleshooting ......................................................................... 31
Error codes .................................................................................................................. 31
Hardware troubleshooting ........................................................................................ 36
Terminal information ..................................................................................... 37
Configuration reports .................................................................................... 37
Appendices ................................................................................ 39
Entering letters and special characters ..................................................................... 39
Lost or stolen equipment .......................................................................................... 39
What should I do when the police arrive regarding the stolen device? ........... 39
Maintaining the terminal and PINpad ...................................................................... 40
Storing the terminal and PINpad .............................................................................. 40
- iv -
is page le blank on purpose.
TD iCT250 Merchant Guide
About the TD iCT250
1
- 1 -
Welcome to TD Merchant Solutions
Thisisanewandexcitingproductthatoffersnewfunctionalityforyou,themerchant.Thefollowingmaterialswill
providehelpfulinformationabouttheequipment,itsfeaturesandTDMerchantServices.Pleaseensureyoureadthis
guidesothatyoubecomefamiliarwiththecapabilitiesoftheTDiCT250andhowitcansupportyourbusinessneeds.
Bynowyourterminalwillbeinstalled,initializedandconfigured.Nowit’stimeforyoutolearnmoreaboutitsfeatures
andcapabilities.Section1outlinestheterminal’sbasicfunctions.Insection2youwilllearnaboutyourresponsibilities
asamerchant.Financialtransactionsarecoveredinsection3andsection4coversreporting.Section5covers
administrationandtheconfigurationofyourterminalandtroubleshootingstepsareinsection6.
Who should use this guide?
YouwouldusethisguideifyouperformtransactionsonaTDiCT250terminalduringthecourseofyourdailybusiness.
TheTDiCT250Solution
Theterminalissolelyfortheyou,theMerchant.Youwillusetheterminaltoinitiatetransactionsforcustomer’susing
creditordebitcards.Dependingonyoursettings,somecardtypesmaynotbeacceptedbyyourterminal.Pleaseplease
gotoouronlinedocumentationatwww.TDMerchantSolutions.com/ResourceCentretolearnhowtouseothercards.
TherearetwopotentialconfigurationsfortheTDiCT250solution.
Terminal only
Ifyouusethisconfigurationyoumusthandtheterminal
tothecustomerwhenevertheymustentertheirinformation.
Terminal and PINpad
Ifyouusethisconfigurationyou,theMerchant,willuse
theterminaltoenteryourinformationandthecustomer
usethePINpadtoentertheirinformation.
Functionality
Name Terminal PINpad
Paperchamberbutton
--
Functionkeys
Navigationkeys
Paperadvancekey
--
Commandkeys
CANC
ANNUL
CORR
OK
Chipcardreader
Magneticstripereader
Contactlessreader
Communications Viadial-uporDSLconnection Connectedtotheterminal
1
9
F
. , # *
2
A
C
B
3
D
F
E
4
G
I
H
5
J
L
K
6
M
O
N
8
T
V
U
7
P
R
Q
S
W
Y
X
Z
0
MODEM
16:
20
05/04/2014
1
9
*
. , #
2
A
C
B
3
D
F
E
4
G
I
H
5
J
L
K
6
M
O
N
8
T
V
U
7
P
R
Q
S
W
Y
X
Z
0
F
CHQ SAV / EP
iPP320
CANC
ANNUL
CORR
OK
F1
F2 F3
F4
1
9
F
. , # *
2
A
C
B
3
D
F
E
4
G
I
H
5
J
L
K
6
M
O
N
8
T
V
U
7
P
R
Q
S
W
Y
X
Z
0
MODEM
16:
20
05/04/2014
1
9
*
. , #
2
A
C
B
3
D
F
E
4
G
I
H
5
J
L
K
6
M
O
N
8
T
V
U
7
P
R
Q
S
W
Y
X
Z
0
F
CHQ SAV / EP
iPP320
CANC
ANNUL
CORR
OK
F1
F2 F3
F4
Welcome / Bonjour
- 2 -
Hardware
TheTerminal
1. Paper chamber flap
2. Function keys
The /F1and /F2keyscanbeusedas
shortcutsandtoselectonscreenoptions.
3. Navigation keys
Usethearrowkeystonavigateupanddown
thescreensandmenus.
4. Command keys
/ Cancel
/ Correctionorpaper advance
/ OK andshortcuttotheTransactionsscreen.
5. F key
The
F
istheshortcuttotheMain
Menuscreenandusedtoswitchbetween
enteringlettersandnumbersforcertain
functionslikeusernamesorreceiptbanners.
6. Card readers
a) Insertchippedcards
b) Swipecards
c) Contactlesscards
Default shortcut keys
Toaccessaspecificmenuorfunction,usethefollowing
shortcuts:
• Sale(default)
• Pre-AuthInitiation(default)
• Pre-AuthCompletion(default)
• Phone/MailSale(default)
• MainMenu
• AdminMenu
. , # *
• Reprintslastreceipt
0
• Advancespaper
1
9
F
. , # *
2
A
C
B
3
D
F
E
4
G
I
H
5
J
L
K
6
M
O
N
8
T
V
U
7
P
R
Q
S
W
Y
X
Z
0
MODEM
16:
20
05/04/2014
6b
4
2 2
1
6a
3
5
6c
Changing the paper roll
1. Gentlypulluponthepaperchamberpanelalongthetopofterminalandremovetheoldpaperroll.
2. Unwrapanewpaperrollandplaceitinthepaperchambersothatthelooseendofthepaperfeedsupfrom
underthepaperrolltowardsyou.
3. Pressdownonthepaneluntilitclicksshutandensurethereisaenoughpaperstickingoutfromthechamber
thatittouchesthetopoftheterminalscreen.
TD iCT250 Merchant Guide
About the TD iCT250
1
- 3 -
Screens
Idle screen and icons
ThedefaultscreeniscalledtheIdlescreen.Itdisplaysalot
ofimportantinformationanddifferentwaystoaccessyour
terminal’sfunctionality.Onittherearenumerous
importanticons.Theyare:
1. Communication icon
The iconindicateswhetherthe
terminalisconnectedtothenetwork.Itwillbe
oneoftwocolours:
» Green(connected)or
» White(disconnected).
2. Lock (security)
The
iconwillbeclosedoropen.Ifyoudon’t
seetheclosedlock,donotusethisterminal
andcontacttheTDMerchantSolutionsHelp
Desktoreportitasatampereddevice.
3. Power
The iconinthetop-rightcornerindicates
thattheterminalispowered.
Navigation
Onceyougettothedesiredscreen,usethefollowingkeys
tonavigateit:
• P r e s s /F2or /F3toscrolldownorup
onemenuselection
• P r e s s or toselectanonscreenoption
• P r e s s /Canceltogobackonescreen
• Press /Correctiontochangeanentry
• P r e s s /OKtoconfirmyourmenuselection
orentry
• Pressthenumberassociatedwiththedesired
menuitem
Main menu screen
FromtheIdlescreen,pressOKandtheMainMenuscreen
appears.TheMainMenuscreendisplaysthefollowing
transactions:
• Return
• Void
• ForcePost
• BalanceInquiry
TD APP
10:52
05/04/2014
3
1
2
MAIN MENU
TD APP
1 - Return
2 - Void
3 - Force Post
4 - Ph/Mail Sale
10:52
05/04/2014
- 4 -
Admin menu screen
FromtheIdlescreen,press
. , # *
/AdminandtheAdmin
Menuscreenappears.Itdisplaysthefollowingoptions:
• Logon/Logoff
• BusinessDayMenu
• TransRecallMenu
• SetupMenu
• ReprintMenu
• Maintenance
• OtherFunctions
Foralistofalltheadminfunctionsonavailableonthe
terminal,refertotheQuickStartGuideforacomplete
menubreakdown.
TheCommunicationsAdapter
Thecommunicationadapteristhebridgebetweenyour
terminalanditspoweranddatainoneconnection.
Ports
Theadapterhasfourportsandtheyare:
1. DatacabletotheTDiCT250
2. Power
3. InternetIn
4. PhoneLineIn
Communication options
TheTDiCT250solutionofferstwooptionsfor
communications:dial-uporEthernet.Youasthemerchant
cansetthishoweveryouwishtosuityourexistingplaceof
business’setup.TolearnmoreaboutCommunication
optionssee“Communications”onpage23.
ADMIN MENU
1 - Logon / Logoff
2 - Business Day Menu
3 - Trans Recall Menu
4 - Setup Menu
10:52
05/04/2014
TD APP
ETH
IN
RS232
Cord to terminal
1 2
3 4
TD iCT250 Merchant Guide
About the TD iCT250
1
- 5 -
Acceptedcardtypes
Yourterminal(s)willacceptwhichevercardsyouindicatedwhenyousignedyourcontractwithTDMerchantSolutions.If
youwishtoadjustyouracceptedcardlist,pleasecontactyoursalesreptodiscuss.
Accessibilityfeatures
TheTDiCT250hasnumerousaccessibilityfeatureswhichreflectTD’scommitmenttoourcustomers.Suchthingsas:
• Anadjustablekeystrokesoundthatsoundwhenakeyispressed.See“Keystrokesounds”onpage25for
moreinformation.
• Adjustablescreenbrightnesstocreatevisualcontrast.See“Terminalbacklight”onpage25formoreinformation.
• Abumpornubonthebottom-leftcornerofthe
5
J
L
K
/5keytoestablishacentralpointonthekeypadfornavigation.
• Araisedidentifieronthe:
»
/ Cancelkey=X,
»
/ Correctionkey=<and
»
/ OKkey=O
ThePINpad
Thisisanoptionalpieceofhardware.Whenconnectedto
yourterminalitisusedbythecustomertoenter
informationandselectoptionsregardingthetransaction.If
youdon’thaveaPINpad,thecustomerwillusethe
terminaltoenterinformation.
1. Function keys
T h e
F1
/F1and
F4
/F4keyscanbeusedto
selectonscreenoptions.
2. Navigation keys
Usetheandkeystonavigatethescreensand
menus.
3. Command keys
»
CANC
ANNUL
/ Cancel
»
CORR
/Correction
»
OK
/ OKoractivate
4. Card readers
» Insertchippedcards
» Swipecards
» Contactlesscards
Navigation
Onceyougettothedesiredscreen,usethefollowingkeys
tonavigateit:
• P r e s s
F2
/ F2or
F3
/F3toscrolldownorup
onemenuselection.
• P r e s s
OK
/ OKtoselectanonmenuscreen
option.
• P r e s s
F1
/F1or
F4
/ F4toselectanon
screenoption.
1
9
*
. , #
2
A
C
B
3
D
F
E
4
G
I
H
5
J
L
K
6
M
O
N
8
T
V
U
7
P
R
Q
S
W
Y
X
Z
0
F
CHQ SAV / EP
iPP320
CANC
ANNUL
CORR
OK
F1
F2 F3
F4
Welcome / Bonjour
4a
4b
3
1 1
4c
2
If you use a PINpad, you must
process all inserted chip cards on it.
Swiped cards can be processed on
both the terminal and the PINpad.
- 6 -
Cardholder Privacy and Security
PleaserefertotheCardholderPrivacysheetinyourMerchantwelcomekit.Itcontainsimportantinformationaboutyour
responsibilitiestoyourcustomersandtheirpersonalandtransactioninformation.
Terminalsecurity
ItistheMerchant’sresponsibilitytosecuretheterminal,anyuserIDsorpasswordsandtopreventunauthorizeduse.In
anyeventtheMerchantwillbeliableforanyunauthorizeduseoftheterminaloranyuserIDsorpasswords.Thereare
threeusersecuritysettings:
No security (Default)
• Noaccessrestrictiontothe
terminalfunctionalitylisted
below.
Medium Security
• Accessisrestrictedtocertain
featuresbyasupervisoror
managerIDandpassword.
High Security
• Accessisrestrictedtocertain
featuresbyamanagerIDand
password.
Thefollowingfunctionscanbeprotectedmediumorhighsecurity.
• Batchreports
• Customizedreports
• Host1download
• Prioritymail
• Manualcardnumberentry
• Businessdayreports
• Dayclose
• Host2download
• Connectionsetup
User types
Thisoptionallowstheusertosetup:managers,supervisors,andoperatorswithanIDlogininUserSetupbygoingto
. , # *
/AdminSetupMenuCustomizationUse ID/Password.SeeSection 5 – Administration and Configuration
formoreinformationoncreatinguserIDsandsettingtheirsecuritylevels.
Fraudprevention
PleaserefertotheHow to Help Prevent FraudpamphletinyourMerchantWelcomeKit.Youcanalsoreducefraudulent
transactionsonyourterminalbyenabling:
Force post fraud prevention
Youcannowenable/disableorpasswordprotectforceposttransactionsonyourterminal.Ifaforceposttransaction
occurstheterminalreactdependingonwhetherthisisenabledornot.
• Disabled—Statesthatthetransactionisnotallowedandadifferentpaymentmethodisrequired.
• Passwordprotected—Requestasupervisortoentertheirpassword.
Call for authorization fraud prevention
Youcanenable/disablecallforauthorizationtransactions.
Please call the TD Merchant Solutions Help Desk at 1-800-363-1163 to change the security level on your terminal.
The supervisor setup requires you to create a password.
If you want to use either of these fraud prevention features, you must enable them on each of your terminals. To do so, please call the TD
Merchant Solutions Help Desk at 1-800-363-1163.
TD iCT250 Merchant Guide
Responsibilities
2
- 7 -
Callforauthorization
Sometimes,duetoacommunicationorsecurityissue,atransactioncannotorshouldnotbecompleted.Thistransaction
mayrequirethatyoucallforauthorizationtoensurethatthecardisingoodstandingandthatthetransactioncanbe
completed.Seethelistofmessagesandeventsbelowthatwillcauseyoutocallforauthorization.
Whenever Action
…theCALLFORAUTH
messageisseen.
(Nocommerrorseen)
1. Don’tattemptthetransactionagain.
2. Callforavoiceauthorizationimmediately.
…theCALLFORAUTH
messageisseen.
(Commerrorseen)
1. Tryagainthetransactionagain.
OR
2. PresstheOKorCancelkeyandcallforavoiceauthorization.
…thecardnumberonthe
screendoesnotmatchthe
numberembossedonthe
card.
1. PresstheCancelkeyandcallforavoiceauthorizationimmediately.
2. RequestaCODE 10authorization.Inthissituation,youmaybedealingwitha
fraudulentcardandCODE 10willalertthefinancialinstitutiontothis
possibility.
…thecardholdersignature
onthereceiptdoesnot
matchthesignatureonthe
reverseofthecard.
1. Callforavoiceauthorization.
2. RequestaCODE 10authorization.Thefinancialinstitutionwillbeableto
advisewhetherornotthecorrectindividualisusingthecard.Theywillalso
tellyouhowtoproceed.
…youhaveanydoubts
aboutthevalidityofacard
oratransaction.
1. Callforavoiceauthorization.
2. RequestaCODE 10 authorization.Thefinancialinstitutionwillbeableto
advisewhetherornotthecorrectindividualisusingthecard.Theywillalso
tellyouhowtoproceed.
Imprinters
Whenever Action
…you’reunabletousethe
cardschiporswipethecard
throughtheterminaldueto
aproblemwiththecard’s
magstripeoraproblem
withtheterminalsreader.
1. Keyinthetransactionmanually.
2. Takeanimprinteddraftaspertheinstructionsontheterminal.
3. Indicatethetransactiondetailsintheimprintedcopyandstapletheprinter
receipttothesignedcopy.
…yourprinterisnot
working.
1. Takeanimprinteddraftaspertheinstructionsontheterminal.
2. Indicatethetransactiondetailsontheimprintedcopy.
…thesystemisdown,the
terminaldoesnotaskforan
authorizationnumberand
youreceiveatelephone
authorization.
1. Takeanimprinteddraft.
2. Notealltransactiondetailsonthedraft.
3. Callforauthorization.
4. Whenthesystembecomesavailable,enterallmanuallyimprintedtransaction
bygoingto:MainMenuForcePost,thenstapleallprintedtransactionsto
theimprintedsalesdraft(s).
- 8 -
Transactionrecords
Theterminalcanstoreupto:
• 10businessdaysofdetailedtransactions
• 45daysoftotals
• 999transactionsperbatchand
• 2000transactionsperbusinessday
Storingcardholderreceipts
Merchantsareresponsibleforretainingallreceiptstorespondtocardholderinquiries.Thefollowingareguidelinesyou
shouldusewhenstoringthem.Storereceipts:
• ...inadark,secureareawithlimitedaccessforatleastoneyear
• ...inenvelopesarrangedbydateinasecuredfilingcabinetworkwell.Ifyouhaveseveralterminalsusea
separateenvelope(s)foreachterminal.
• ...aslongasyouretaincashregistertapesfordirectpaymenttransactions
• IfTDneedsareceiptcopy,pleasesenditwithineightdaysandretainacopyforyourrecords.
• TherequiredstorageandresponsetimesareforTDMerchantSolutionsonlyandmayvarybyfinancial
institution.
You receipts could become unreadable if you:
• store receipts in plastic coated containers
• expose them to direct heat or cold sources
TD iCT250 Merchant Guide
Financial Transactions
3
- 9 -
Financial Transactions
TheTDiCT250solutioncanperformthefollowingtransactions:
• Sale
• Salewithtip
• Salewithcashback
• Salewithpartialauthorization
• Salewithsplittender
• Phone/Mailsale
• Forcepost
• Refund
• Void
*Theseoptionaltransactionsandothers,suchaspre-authorizationsarecoveredinouronlinedocumentationatwww.
TDMerchantSolutions.com/ResourceCentre.
PINpadTransactions
WhenaPINpadisconnectedtotheterminalthecustomerwilluseitexclusivelytoenterinformationandmakeselections.
ForthetransactionsinthisdocumentweshowthecustomerPINpadkeyoptions.Ifyouonlyhaveaterminal,the
customerwillalsousetheterminaltoenterinformation.
Specialtransactions
Cashback
Thisoptiononlyworksfordebitcards.Youcansetthisupyourself,butanychangesdonebyyouonterminalwillbe
overwrittenwheneveradaycloseisperformed.It’sbetterifyoucallintomakethesechangessothattheyare
permanent.
Partial authorizations
Thisoptionallowsforpartialpayments.Iftheinstitutionthatholdsthecarddoesnotindicatethattherearesufficient
fundsavailableforthesale,theterminalwillindicatethatabalanceisrequired.Inthiscasethecustomerwouldthen
havetheoptiontoofferasecondformofpaymentforthebalanceortocanceltheentiretransaction.
Tip
Youcansetthisupyourself,butanychangesdonebyyouonterminalwillbeoverwrittenwheneveradaycloseis
performed.It’sbetterifyoucallintomakethesechangessothattheyarepermanent.
Acceptedcardtypes
Yourterminal(s)willacceptwhatevercardsyouindicatedwhenyousignedyourcontractwithTDMerchantSolutions.If
youwishtoadjustyouracceptedcardlist,pleasecontactyoursalesreptodiscuss.
• Depending on your security settings, you may be required to enter a supervisor ID and password to proceed with any transaction.
• Press
0
on the terminal to reprint the most recent customer receipt.
- 10 -
Sale(creditcard)
1. Press /F1.
2. Enterthetotal dollar amount forthesaleandpressOK.
3. Ifyouhavetipsenabledyouwillseethefollowingsteps.
Tip (optional)
a) CustomerconfirmsthedollaramountandpressesYesorNo.
b) Customerenters/selectsthetipamount/optionandpressesOK.
c) CustomerconfirmsthedollaramountandpressesAcceptorChange.
4. Performoneofthefollowingpaymentmethods:Insert, Swipe, ContactlessorManual Entry.
Contactless
a) Thecustomertapstheircontactless-enabledcreditcardonthecontactlesscardreader.
b) Askthecustomeriftheywouldlikeareceipt:YesorNo.
c) Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprintifrequested.
Insert card
a) Thecustomerinsertstheircreditcard.
b) ThecustomerenterstheirPINandpressesOK.
c) Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.
Swipe card
a) Thecustomerswipestheircreditcard.
b) VerifythecardinfowithwhatisontheterminalscreenandpressOK.
c) Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.The
customermustsignthesignaturefieldonthemerchantcopy.
Manually enter card
a) Entertheaccount numberandpressOK.
b) Entertheexpiry dateandpressOK.
c) Amanualimprintofthecreditcardisrequired.MaketheimprintandpressOK.
d) EntertheCVD numberandpressOK.Thisnumberisgenerallylocatedonthebackofthecredit
card.Thisiscanbeanoptionalstepdependingonyoursettings.
e) Indicateifthecardwaspresentforthetransaction:YesorNo.Thecustomermustsignthesignature
fieldonthemerchantcopy.
5. Ifthepaymenttypeusedhasinsufficientfundstopaytheentiresaleamountyoumayseethefollowing:
Partial authorization (optional)
a) Thereceiptwillprintshowinghowmuchwasappliedtothesale.
b) Thescreenshowsabalanceowed.
c) Thecustomerdecidesthehowtheywillpaythebalance(CashorCard).
Ifthecustomerselectscard,followtheappropriatestepsfortheselectedcardtype:creditordebit.
6. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.Ifthereceiptisfrom
aswipeormanualcardentrytransaction,thecustomermustsignthesignaturefieldonthemerchantcopy.
The customer may be required to swipe or insert their card in some cases.
• If the customer selects cash the transaction will end. Ensure that you receive the correct cash amount for the
balance of the transaction.
TD iCT250 Merchant Guide
Financial Transactions
3
- 11 -
ENTER
AMOUNT
RECEIPTS
SWIPE MANUALLY ENTRY
ENTER # and
EXP. DAT E
ENTER CVD?
(optional)
IMPRINT CARD
MESSAGE
SELECT
PAYMENT
METHOD
FINISHED
ENTER PIN
INSERT
DIFFERENT PAYMENT
REQUIRED?
CONTACTLESS
YES
YES
NO
TIP
(optional)
PARTIAL AUTH?
(optional)
CREDIT /
DEBIT / CASH
RECEIPTS
YES
NO
- 12 -
Sale(debitcard)
1. P r e s s /F1.
2. Enterthedollar amountandpressOK.
3. Ifyouhavetipsenabledyouwillseethefollowingsteps.
Tip (optional)
a) Customerconfirmsthedollaramountand
pressesYesorNo.
b) Customerenters/selectsthetipamount/
optionandpressesOK.
c) Customerconfirmsthedollaramountand
pressesAcceptorChange.
4. Performoneofthefollowingpaymentmethods:
Insert/SwipeorContactless.
Contactless
a) Thecustomertapstheircontactless-
enableddebitcard.
The customer may be required
to swipe or insert their
card in some cases.
b) Askthecustomeriftheywouldlikea
receipt:YesorNo.
Insert / swipe card
a) Thecustomerselectstheaccounttouse:
CHQorSAV.
b) ThecustomerenterstheirPINandpressesOK.
5. Ifyouhavecashbackenabledyouwillseethe
followingsteps.
Cashback (optional)
a) Customerconfirmsiftheywantcashback
ornot:YES or NO.
b) Customerenters/selectsthecashbackamount/optionandpressesOK.
c) Customerconfirmsthenewtotalamount:AcceptorChange.
6. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.
Sale(phoneormail)
1. P r e s s /F4 Phone / Mail Sale.
2. Enterthedollar amountandpressOK.
3. Entertheaccount numberandpressOK.
4. Entertheexpiry dateandpressOK.
5. EntertheCVD numberandpressOK.Thisstepisdependentuponyoursettings.
6. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.
ENTER
AMOUNT
CONFIRM
AMOUNT
RECEIPTS
INSERT or
SWIPE CARD
TAP CARD
(optional)
SELECT
PAYMENT
METHOD
FINISHED
ENTER PIN
DIFFERENT
PAYMENT
REQUIRED?
YES
NO
CASHABCK
(optional)
• These instructions are used for sales where the card is not present. If the card is present at sale, see Credit card sale. If you use
the incorrect sale transaction you could incur extra charges.
• There are risks performing transactions when the credit card is not present. Ensure that you perform all of the available security
checks for phone / mail sale.
TD iCT250 Merchant Guide
Financial Transactions
3
- 13 -
Forcepost(saleorphone/mail)
Thisoptionisonlyusedwhenyoucan’tprocessacreditcardsalenormallythroughthenetworkwhetherdueto
communicationproblemorthattheforcepostisrequestedviatheterminal.
1. P r e s s OKForcePost Force Sale or Force Ph/Mail.
2. Enterthedollar amount andpress OK.
3. Performoneofthefollowingpaymentmethodsforthecreditcardinquestion:SwipeorManual entry.
Swipe card
a) VerifythecardinfowithwhatisonthescreenandpressOK.Gotostep3.
Manually enter card
a) Entertheaccount numberandpressOK.
b) Entertheexpiry dateandpressOK.
c) Amanualimprintofthecreditcardisrequired.MaketheimprintandpressOK.
d) EntertheCVD number andpressOK.Gotostep3.
4. ThenentertheauthorizationnumberandpressOK.
5. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.Thecustomermust
signthesignaturefieldonthemerchantcopyforaforcepostsaletransaction.
Void
Thistransactionisusedtocorrectapreviouslyenteredtransactionfromtheterminalinthecurrent,openbusinessday.
YoucanalsouseTransactionRecalltorecallandcancel/voidatransactionbasedoninformationotherthanthetrace#.
1. PressOKVoid.
2. Enterthetrace #forthetransactiontobevoidedandpressOK.
3. Verifythatthisisthecorrecttransaction:VoidorBack.Ifyouselectback,youcanenteranewtrace#tovoid.
4. Thevoidedtransactionreceiptsprint.
Transactionrecall
Thisoptionrecallsatransactionsothatyoucanvieworvoidit.Thefollowinginstructionsaccessanytransactionsthat
wereperformedinthecurrentopenbatch.Ifadayclosehasbeencompletedyoucanonlyrecalltransactionsafterthe
lastdaycloseorbatchclose.Pre-authorizationandtabtransactionsarecoveredinouronlinedocumentationatwww.
TDMerchantSolutions.com/ResourceCentre.
1. Press
. , # *
/ Admin TransRecallMenu.
2. Selectoneofthefollowingoptions:
by Detail
Thisrecallsthedetailsalloftransactionsintheopenbatch.
a) ScrolltothetransactionandpressSelect.Gotostep3.
by Amount
Thisrecallsanytransactionfortheentereddollaramountintheopenbatch.
a) Swipethecardorenterthedollar amountandpressOK.
b) Ifmorethanonetransactionappears,scrolltothedesiredoneandpressSelect.Gotostep3.
Before you perform this transaction you must call the TD Merchant Help Desk at 1-800-363-1163 and receive an authorization number.
If you have closed the business day that the transaction was performed in, you can only perform a return. The option to void the transaction
is no longer available.
- 14 -
by Account # (credit cards only)
Thisrecallsanytransactionfortheenteredcardaccountnumberintheopenbatch.
a) Swipethecreditcardorenterthecard account numberandpressOK.
b) Scrolltothetransaction andpressSelect.Gotostep3.
by Invoice #
Thisrecallsthetransactionfortheenteredinvoicenumber.
a) EntertheinvoicenumberthatyouwanttorecallandpressOK.Gotostep3.
by Trace #
Thisonlyrecallsthetransactionconnectedtothetracenumberintheopenbatch.
a) Enterthe trace number thatyouwanttorecallandpressOK.Gotostep3.
3. Verifythattheitisthecorrecttransactioninformationonthescreenanddooneofthefollowing:
a) PressVoid tocancelthetransactionandprintthevoidedreceipts.
b) PressBacktoselectadifferenttransaction.
c) PressCancel toexitthescreen.
Return
Youcanonlyperformareturnonatransactionthathasalreadybeensubmittedforreimbursement.
1. P r e s s OKReturn.
2. Enterthedollar amountandpress OK.
3. CustomerconfirmsthedollaramountandpressesYesorNo.
4. Performoneofthefollowing:Insert , SwipeorManual entrythecardinquestion.
Insert card
a) VerifythecardinfowithwhatisonthescreenandpressOK.
b) ThecustomermayberequiredtoentertheirPIN.Gotostep3.
Swipe card
a) VerifythecardinfowithwhatisonthescreenandpressOK.Gotostep3.
Manually enter card
a) Entertheaccount numberandpressOK.
b) Entertheexpiry dateandpressOK.Thisisfourdigitsinlength.
c) Indicateifthereturnisforaphone/mailsale:Yesor No.Gotostep3.
Insert / swipe card
a) Thecustomerselectstheaccounttouse:CHQorSAV.
b) ThecustomerenterstheirPINandpressesOK.Gotostep3.
5. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.
Receipts
Eachtransactionhasadifferentreceiptandmostoftheinformationispurelyforrecordkeeping.Thereisimportant
information that youneedtobeawareoftoensurethatyourtransactionshavecompletedcorrectly.
Reprinting receipts
1. Press
. , # *
/ Adminkey ReprintMenuandselectareprintoption.
Debit returns are disabled by default. If you wish to activate debit returns on your terminal please call the TD Merchant Solutions
Help Desk at 1-800-363-1163.
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