Ingenico PAYZONE iCT250 Quick Reference Manual

Brand: Ingenico

Model: PAYZONE iCT250

Category: POS terminals

Type: Quick Reference Manual

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Payments

US$Direct iCT250

CounterTop

Quick Reference Guide

July 2019

 
         
   
 
Table of Contents 
 
1 – Introduction ............................................................................... 4 
2 – Basic Terminal Operations ....................................................... 4 
Before You Begin
How to Use This Guide
Unpacking the Box
Terminal ON/OFF
Terminal Keyboard
Data Entry
Accessing the Admin Menu
Password Management
3 – Changing the Terminal Language .......................................... 14 
4 – Accepting Payment Cards ...................................................... 14 
To Conduct a Chip Card Transaction
To Conduct a Magnetic Stripe Transaction
5 – Force Transaction ................................................................... 19 
6 – Void Transaction ..................................................................... 20 
7 – Pre-Auth and Completion Transaction ................................... 21 
8 – Return Transaction ................................................................. 22 
9 – Performing a Settlement (Closing the terminal) ..................... 23 
10 – Reprinting ............................................................................. 24 
11 – Demo Mode .......................................................................... 25 
12 – Clerk Settings ....................................................................... 26 
13 – Batch Menu ........................................................................... 28 
14 – Terminal Security .................................................................. 30 

Use Passwords for Protection

Transaction Security

15 – Reports ................................................................................. 33

16 – Key Beep & Backlight ........................................................... 34

17 – Installation Procedure ........................................................... 35

Connections

18 – Replacing the Paper Roll ...................................................... 38

19 – Troubleshooting .................................................................... 40

Receipt paper is Jammed

Card Reader Does Not Work Properly (cards are not being

read)

Terminal Is Not Working Properly

Receipt is Blank

20 – Cleaning ................................................................................ 41

21 – Service and Support ............................................................. 42

Returning a Terminal for Service

22 – Terminal Specifications ........................................................ 42

1 – Introduction

Global Payments offers merchants a wide variety of leading payment

technology solutions, all from one reliable source. As one of the

world’s largest and most trusted payment technology solution

providers, Global Payments combines industry-leading expertise with

over 50 years of Canadian-specific experience. This power

combination allows us to deliver comprehensive solutions that are

personalized to your needs.

This guide is your primary source of information for installing, setting up

and operating the US$Direct iCT250 terminal. For terminal-related

questions or support, please contact the Global Payments Customer

Care Centre.

2 – Basic Terminal Operations

Before You Begin

The US$Direct iCT250 is a point-of-sale electronic payment terminal

designed to process debit and credit card transactions via an internet or

standard dial connection. For setup instructions, refer to Section 17.

CAUTION:

Due to risk of shock or terminal damage, do not use the

terminal near water, such as in a wet basement,

bathtub, washbowl, kitchen sink, laundry tub, or

swimming pool. Do not use in flammable environments

or near gas pumps.

How to Use This Guide

The terminal contains both ATM Style buttons (Screen Function Keys)

for variable screen menu selection options and pre-configured numeric

key pad & function buttons. Variable on-screen menus will appear in

BOLD throughout this guide. Press the corresponding Screen Function

Key below the display to select that option. Pre-configured buttons will

appear in CAPS.

Unpacking the Box

Carefully inspect the shipping carton and its contents for shipping

damage. If the content is damaged, file a claim immediately with the

shipping company and notify Global Payments. Do not try to use

damaged equipment.

Remove the items from the carton. You should have the following items,

depending on what was ordered:

 A US$Direct iCT250 terminal with paper roll installed

 An external power supply

 Telephone cable and/or Ethernet cable

 Magic box connected to terminal (see picture of Magic box below)

US$Direct iCT250 Magic Box

Terminal ON/OFF

When the terminal is plugged into an electrical outlet, it will

automatically power up, initiate an application check, and then enter the

idle screen, which is similar to the picture below.

GPC USD$ E0104

Idle Screen

To power off the US$Direct iCT250, simply unplug the terminal from the

electrical outlet.

Terminal Keyboard

The terminal keypad contains 10 numeric keys (0-9), an up/down scroll

key, a green [Enter] key, a red [Cancel] key, a yellow [Correction]

key, and a number of additional function keys. The exact number of

additional function keys varies by terminal model.

Special function keys provide customers with quick and easy access to

frequently used functions and tasks. The following special function keys

are present on the terminal: [F], [F1], [F2], [F3], [F4]

iCT250

Key Name

NOTE:

Throughout the Quick Reference Guide, to use the

[▼] function, press the [F2] key. To use the [▲]

function, press the [F3] key.

Data Entry

Numeric Data Entry

The terminal keypad will automatically default to a numeric only keypad,

when entering data into numeric-only fields, such as card number and

amount prompts. See the following examples,

Card number is a numeric data item. To enter the value

“5446199999999999”, press [5], [4], [4], [6], [1], [9], [9], [9], [9], [9], [9],

[9], [9], [9], [9] and [9] on the keypad.

TRANSACTION NAME

Card Number

[5446199999999999]

Then press [Enter] to confirm the data entered. The terminal then starts

validation.

For amount entries, the terminal initially displays $0.00. No decimal

point is entered. For example, to enter the value “$5.30”, press [5], [3]

and [0].

TRANSACTION NAME

Enter Sale

Amount

[$5.30]

Then press [Enter] to confirm the data entered. The terminal then starts

validation.

Text Data Entry

When performing data entry into text-only fields, the terminal keypad

automatically defaults to all alpha characters.

Alphanumeric Data Entry

When performing data entry on screens that accept both

alpha and numeric characters, the method of using a shift

key ‘F’ to access the alpha characters and special

characters is implemented.

Pressing the numeric key first and then pressing the ‘F’ key,

you can scroll through all characters programmed on that

key.

The Admin key is also designated for other special characters; it is

marked with a period, comma, # (pound) and * (asterisk). To select one

of the special characters, press that key and then press the ‘F’ key until

the desired character appears.

An alphanumeric data entry example is shown below:

FOOTERS

Enter Footer 1

[]

Footer 1 is an optional alphanumeric data item from zero to 24

characters. The following example shows how to enter the message

“Open 24HRs” using multiple key presses.

Step

Terminal Display

Merchant Action

FOOTERS

No action.

Enter Footer 1

[]

FOOTERS

Press [6] once.

Press [F] key three times.

Enter Footer 1

[O]

FOOTERS

Press [7] once.

Press [F] four times.

Enter Footer 1

[Op]

FOOTERS

Press [3] once.

Press [F] five times.

Enter Footer 1

[Ope]

FOOTERS

Press [6] once.

Press [F] five times.

Enter Footer 1

[Open]

FOOTERS

Press [0] once.

Press [F] two times.

Enter Footer 1

[Open ]

FOOTERS

Press [2] once.

Enter Footer 1

[Open 2]

FOOTERS

Press [4] once.

Enter Footer 1

[Open 24]

FOOTERS

Press [4] once.

Press [F] two times.

Enter Footer 1

[Open 24H]

FOOTERS

Press [7] once.

Press [F] two times.

Enter Footer 1

[Open 24HR]

FOOTERS

Press [7] once.

Press [F] six times.

Press [Enter] to confirm data

entry.

Enter Footer 1

[Open 24HRs]

The following are data entry keys:

iCT250

Characters Accessed

1,Q, Z,q,z

2, A, B, C, a, b, c

3, D, E, F, d, e, f

4, G, H, I, g, h, i

5, J, K, L, j, k, l

6, M, N, O, m, n, o

7, P, R, S, p, r, s

8, T, U, V, t, u, v

9, W, X, Y, w, x, y,

0, hyphen, space

Period, comma, #, *,

underscore, @, /, \, ;

(semi-colon), : (colon) , $,

%, (, ), &, and ‘

(apostrophe)

Accessing the Admin Menu

The Admin Menu is the place where all merchant parameter information

is stored. It can only be accessed with a valid Admin password. The

Admin menu is displayed from the Idle Screen when the [.,#*] key is

pressed. Before displaying the Admin menu, the terminal will prompt

you to enter the Admin name and Admin password.

Password Management

The US$Direct iCT250 offers multi-level passwords which can be used

for different purposes. You can set up a maximum of four levels of

passwords.

Password Hierarchy

The password hierarchy, from the highest level to the lowest level, is as

follows:

 Administrator password

 Manager password

 Supervisor password

 Clerk password

Any higher level password is accepted in the place of a lower level

password.

Example: If the application prompts for the Clerk password, then the

Supervisor, Manager and Admin passwords will also be accepted.

Administrator (Admin) Name And Password

Your pre-set Admin name is 1, and your pre-set Admin password is

1234567P.

Your Admin password is an important security feature of your terminal.

It is used to access the Admin menu. The Administrator password is

alphanumeric, with a minimum length of 7 characters, and a maximum

length of 12. At least 1 character must be alphabetic, and at least 1

character must be numeric.

If the wrong Admin password is entered more than 4 consecutive times

while trying to access the Admin menu, the user will be locked out. You

should call the Global Payments Customer Care Centre for help if that

happens.

NOTE:

You should change the pre-set Admin password to

one of your own, as soon as possible after

receiving your terminal. For maximum protection

against fraud, you should also change your

Admin password periodically.

Please call the Global Payments Customer Care Centre to set up or

change your own Admin password. Manager/Supervisor/Clerk

Passwords

The Manager, Supervisor, and Clerk passwords are set up by the

administrator in the Admin menu. There is only one Manager, one

Supervisor, and one Clerk password. There is no user name associated

with any of these passwords.

The Manager, Supervisor, and Clerk passwords are alphanumeric and 7

characters in length. The password can consist of any mix of alphabetic

and/or numeric characters.

Manager, Supervisor, and Clerk passwords cannot be locked out, and

do not expire.

Setting Up Your Passwords

NOTE:

Your default Admin name is 1, and pre-set Admin

password is 1234567P. To change your Admin password,

please call the Global Payments Customer Care Centre.

To Setup or change the Manager password, Supervisor password, or

Clerk password:

1. At the idle screen, press [.,#*] for the Admin Menu

2. Key in the Admin name and press [Enter]

3. Key in the Admin password and press [Enter]

4. Press [F2] to scroll down till Security is highlighted and press

[Enter]

5. Press [F2] to scroll down to highlight PWParams and press [Enter]

6. Select the password to be changed (1 – PWManager for manager

password; 2 – PWSup for supervisor password; 3 – PWClerk for

clerk password) and then press [Enter]

7. Terminal prompts Enter Password

8. Key in new password and press [Enter]

9. Press [Cancel] to return to the idle screen

NOTE:

Your default pre-set Manager Password, Supervisor

Password, and Clerk Password are all 1234567.

If you forget your password, call the Global Payments Customer Care

Centre at 1-800-461-6682.

For instructions on how to use each level password to protect sensitive

information, please refer to Section 15.

3 – Changing the Terminal Language

1. At the Idle screen, press [F4]

2. The Idle screen is re-displayed in the alternate language (English or

French).

4 – Accepting Payment Cards

To Conduct a Chip Card Transaction

1. Press [Enter] key to enter main menu

2. Select a transaction type and follow the prompts accordingly

3. Position the chip card with the contacts facing upward, as shown

below

4. Insert the chip card into the smart card reader slot in a smooth,

continuous motion until it seats firmly

5. Remove the card only when the terminal indicates to do so.

CAUTION:

Leave the chip card in the terminal until the

transaction is complete. Premature card removal

will invalidate the transaction.

To Conduct a Magnetic Stripe Transaction

1. Press [Enter] key to enter main menu

2. Select a transaction type and follow the prompts accordingly

3. Position a magnetic card with the stripe in the card reader facing

inward, toward the keypad

4. To ensure a proper read of the magnetic stripe card, the user

should insert the magnetic card from the top of the unit, as shown

below

5. Swipe the card through the magnetic card reader

The receipt(s) will be printed once the transaction is completed.

The Sale transaction is the most common transaction for general retail

applications.

NOTE:

If you are presented with a card that has a chip on it, insert

the card in the chip reader on the terminal with the chip

facing up. Leave the card in the reader until the

transaction is completed.

For Swiped entry Sale transactions:

1. At the Idle screen, press [Enter] to enter the main menu, and then

press 1 to select [Sale]

2. Key in Clerk ID (if enabled) and press [Enter]

3. Key in Invoice # (if enabled) and press [Enter]

4. Key in the total purchase amount and press [Enter]

5. Terminal displays Pass Terminal to Customer, Press [Enter] and

then hand the terminal to the cardholder

6. Cardholder swipes the card

7. If Std/Auto Tip is not enabled, terminal displays “Pass terminal to

merchant”. Proceed to Step 10.

If Std/Auto Tip is enabled, terminal displays “Auto Tip?”. Cardholder

presses [F1] for Yes or [F4] for No. If Yes is selected, proceed to

step 8. If No is selected, proceed to step 9.

8. Because cardholder selected Yes for Auto Tip, terminal will

calculate and display the tipping amount and total amount, and

prompt cardholder to confirm. Cardholder presses [F1] to select

Accept and proceed to Step 10, or presses [F4] to select Change

and proceed to Step 9.

9. The cardholder presses [F1] to select Yes to confirm the

transaction amount, and then is prompted for the tip method.

Cardholder presses the number that corresponds to the desired tip

method (i.e. [1] for Tip Percentage, [2] for Tip amount and [3] for No

Tip).

If Cardholder presses [3], terminal displays “Pass terminal to

merchant”. Proceed to Step 10.

If Cardholder presses [1] or [2], Cardholder then follows the

terminal prompts to enter the desired tip percentage or amount,

after which terminal displays “Pass terminal to merchant”. Proceed

to Step 10.

NOTE:

If you are presented with a card that has a chip on it, insert

the card in the chip reader on the terminal with the chip

facing up. Leave the card in the reader until the

transaction is completed.

10. Customer hands the terminal back to merchant

11. Key in the last 4 digits of the card number (if prompted to do so)

and then press [Enter] (This extra step helps to reduce fraud and

chargebacks)

12. Terminal starts to communicate with Global Payments.

The receipt(s) will be printed once the transaction is completed. Ensure

the Cardholder signs the merchant receipt. Retain the signed merchant

receipt as proof of the transaction.

For Manual entry Sale transactions:

1. At the Idle screen, press [Enter] to enter the main menu, and then

press 1 to select [Sale]

2. Key in Clerk ID (if enabled) and press [Enter]

3. Key in Invoice # (if enabled) and press [Enter]

4. Key in the total purchase amount and press [Enter]

5. Terminal displays Pass Terminal to Customer, Press [Enter] but

DO NOT hand the terminal to the cardholder

6. Key in the card number and press [Enter]. Terminal displays “Enter

Expiration Date MMYY”

7. Enter the card’s expiry date.

8. If Std/Auto Tip is not enabled, terminal displays “Pass terminal to

merchant”, then displays “Enter CVC”. Enter the CVC. Proceed to

Step 13.

If Std/Auto Tip is enabled, terminal displays “Auto Tip?”. Cardholder

presses [F1] for Yes or [F4] for No. If Yes is selected, proceed to

step 9. If No is selected, proceed to step 10.

9. Because cardholder selected Yes for Auto Tip, terminal will

calculate and display the tipping amount and total amount, and

prompt cardholder to confirm. Cardholder presses [F1] to select

Accept and proceed to Step 11, or presses [F4] to select Change

and proceed to Step 10.

10. The cardholder presses [F1] to select Yes to confirm the

transaction amount, and then is prompted for the tip method.

Cardholder presses the number that corresponds to the desired tip

method (i.e. [1] for Tip Percentage, [2] for Tip amount and [3] for No

Tip).

If Cardholder presses [3], terminal displays “Pass terminal to

merchant”. Proceed to Step 11.

If Cardholder presses [1] or [2], Cardholder then follows the

terminal prompts to enter the desired tip percentage or amount,

after which terminal displays “Pass terminal to merchant”. Proceed

to Step 11.

NOTE:

If the Tip Percentage option is not enabled, simply key in the

tip amount. To activate the Tip Percentage option, please

contact the Global Payments CUSTOMER CARE CENTRE.

11. Customer hands the terminal back to merchant

12. Key in the CVC (if prompted to do so) and then press [Enter] (This

extra step helps to reduce fraud and chargebacks)

13. Terminal starts to communicate with Global Payments.

The receipt(s) will be printed once the transaction is completed. Ensure

the Cardholder signs the merchant receipt. Retain the signed merchant

receipt as proof of the transaction.

For Chip card sale transactions:

1. At the Idle screen, press [Enter] to enter the main menu, and then

press 1 to select [Sale]

2. Key in Clerk ID (if enabled) and press [Enter]

3. Key in Invoice # (if enabled) and press [Enter]

4. Key in the total purchase amount and press [Enter]

5. Terminal displays Pass Terminal To Customer, Press [Enter] and

then hand the terminal to cardholder

6. Cardholder inserts the card

NOTE:

If the chip card is not supported, the terminal will display

“Application Not Supported, Swipe Allowed, Remove Card”,

“Can’t Read Chip, Swipe Allowed, Remove Card”, or “Not

Processed, Swipe Allowed, Remove Card”. You may then

attempt to process the transaction using the magnetic stripe.

7. Select Language (if enabled)

8. If Std/Auto tip is enabled, the terminal will display “Auto Tip?”.

Proceed to Step 9.

If Std/Auto tip is not enabled, terminal displays “Confirm Amount”.

Cardholder presses [F1] for Yes or [F4] for No. If No is selected,

the transaction is cancelled. If Yes is selected, terminal displays

“ENTER PIN”. Proceed to Step 13.

9. Cardholder presses [F1] for Yes or [F4] for No. If No is selected,

terminal displays “Confirm Amount”. Proceed to Step 12.

10. Because cardholder selected Yes for Auto Tip, terminal will

calculate and display the tipping amount and total amount, and

prompt cardholder to confirm.

11. Cardholder presses [F1] to select Accept and proceed to Step 13,

or presses [F4] to select Change and proceed to Step 12.

12. The customer presses [F1] to select Yes to confirm the transaction

amount, and then is prompted for the tip method. Cardholder

presses the number that corresponds to the desired tip method (i.e.

[1] for Tip Percentage, [2] for Tip amount and [3] for No Tip).

If Cardholder presses [3], terminal displays “ENTER PIN”. Proceed

to Step 13.

If Cardholder presses [1] or [2], Cardholder then follows the

terminal prompts to enter the desired tip percentage or tip amount,

after which terminal displays “ENTER PIN”. Proceed to Step 13.

If the Tip Percentage option is not enabled, the customer should

simply key in the tip amount. To activate Tip Percentage option,

please contact the Global Payments Customer Care Centre.

13. Cardholder enters PIN. Terminal displays “Pass terminal to

merchant”.

14. Customer hands the terminal back to merchant

15. Press [Enter] and the terminal starts to communicate with Global

Payments. Once the transaction is complete, the merchant copy of

the receipt is printed. It may be required that the cardholder sign

the receipt.

NOTE:

For chip transactions, check the receipt to determine if a

signature is required. Some chip cards may require:

a) Both a PIN and signature

b) Signature only

c) PIN only

16. Press [Enter] to print the customer copy of the receipt

17. Customer removes card from smart card reader

5 – Force Transaction

For Force Transactions:

1. At the Idle screen, press [Enter] to access the main menu.

2. Press 4 or use [F2] to highlight Force and then press 1 for Credit

3. Key in Clerk ID (if enabled) and press [Enter]

4. Key in Invoice # (if enabled) and press [Enter]

5. Key in the total purchase amount and press [Enter]

6. Terminal displays Pass Terminal to Customer, Press [Enter] and

then hand the terminal to cardholder

7. Cardholder swipes the card or inserts the chip card

NOTE:

If cardholder is not present, merchant must enter card

number and expiry date manually and press [Enter]

8. Key in last 4 digits of the card number (if prompted to do so) and

then press [Enter] (This extra step helps to reduce fraud and

chargebacks)

9. Key in Approval Code

10. Follow the terminal prompts to complete the Sale transaction

If the terminal cannot read the credit card, merchant must enter the card

number manually and then use imprinter to take an imprint of the card

and retain a signed copy of it for his/her records.

6 – Void Transaction

If you have entered the wrong amount or need to cancel a transaction,

use the Void transaction (instead of Refund) wherever possible.

Transactions that are voided will not appear on cardholder statements.

NOTE:

Transactions can only be voided before they are settled.

1. At the Idle screen, press [Enter] to enter the main menu

2. Press 3 or use [F2] to scroll down till Void is highlighted and press

[Enter]

3. Enter Manager Password and press [Enter] (If password is

enabled)

4. Terminal prompts Void Pre-Auth, press [F1] for Yes and proceed

to Step 5, or [F4] for Non Pre-Auth void and proceed to Step 7

5. If Pre-Auth Void is selected in the step 4, merchant then selects

[F1] for All or [F4] for One

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Ingenico PAYZONE iCT250 Quick Reference Manual

Brand: Ingenico

Model: PAYZONE iCT250

Category: POS terminals

Type: Quick Reference Manual

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Ingenico PAYZONE iCT250 Quick Reference Manual

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