Ingenico iCT 200 Series Quick Reference Manual

Ingenico
Brand
Ingenico
Model
iCT 200 Series
Type
Quick Reference Manual
Quick Reference
Guide
iCT200 Series
Quick Reference Guide
May 2012
Hotkey Support
Pressing one of the numeric keys (0-9) from the Idle Screen will take the user directly to certain pre-assigned
transactions or tasks. Should any of those functions be password protected, the merchant will be prompted
for password entry after pressing the Hotkey.
Hotkeys will be available for only those functions/transactions that are shown on their respective menu. If an
unassigned numeric key is pressed, the key press is ignored.
Note that if there are less than or equal to 9 options, the number starts from '1'. If there are 10 options, the
number starts from '0'. This allows selection of the options by pressing a single digit hot key. If there is an
option that is two digits, it will not be accessible by Hotkey.
Sample Hotkey assignments:
The terminal keypad contains 10 numeric keys (0-9), an up/down scroll key, a green [Enter] key, a red [Cancel]
key, a yellow [Clear] key, and a number of additional function keys
Key
Key Name
Red [Cancel] Key
Green [Enter] Key
Yellow [Clear] Key
** Main Menu = Press [Enter] from the Idle Screen
** Admin Menu = Press [.,#*] from the Idle Screen
Hotkeys take you from the Idle Screen directly to pre-defined transactions or tasks.
Hotkeys are not available on wireless devices.
Restaurant
Retail
Hotkey
Feature
0 Unassigned
1 Sale
2 Return
3 Void
4 Force
5 Pre Auth
6 Settlement
7 Reprint
8 Unassigned
9 Unassigned
Hotkey
Feature
0 Unassigned
1 Sale
2 Return
3 Void
4 Force
5 Tip
6 Pre Auth
7 Settlement
8 Reprint
9 Unassigned
Quick Reference Guide
May 2012
The following special function keys are present on all terminal models: [F], [F1], [F2], [F3], [F4]:
Key functions may change when the terminal mode changes.
If the function key accesses a terminal task or option that is password protected, the user will be prompted to enter the
required password when the function key is pressed.
Key
Terminal State =
Idle State
Two Item Selection
Screen
Report or List
Display
Other
[F][#]
Main Menu
(Password protect if
possible; require
Admin/Mgr/Supv
password)
[.,#*] key Admin Menu.
Scroll down
menu listing.
[F1]
(Top Left
key)
Selects the option
on the bottom left
side of the screen.
[F2]
Scroll Down
Page down to
facilitate
viewing
Scroll down
menu listing.
[F3]
Scroll Up
Page up to
facilitate
viewing
Scroll up menu
listing.
[F4]
(Top Right
key)
Language Toggle
Selects the option
on the bottom right
side of the screen.
Scroll up menu
listing.
[F]
followed by
[F2]
Print Report
or list that is
displaying
[F]
Scroll up menu
listing.
Function Key
Key Name
F
F1
F2
F3
F4
Quick Reference Guide
May 2012
ADMINISTRATION SETUP
Setup Surcharge for Debit
Transactions
Step 1:
1.
Press [Admin] key
2.
Enter Admin Name
3.
Enter Admin Password
4.
Select 3– Setup Menu
5.
Select 4– Trans Options
6.
Select 2– Debit
7.
Select 9– Surcharge
8.
Select 1– Surcharge
9.
Select 2– Debit Only if
surcharge should be added to
all debit sale transactions
(With or without Cash Back)
10.
Select 3– Debit With
Cashback if surcharge should
be added only to debit sale
transactions with Cash Back
Step 2;
1.
Press [Admin] key
2.
Enter Admin Name
3.
Enter Admin Password
4.
Select 3– Setup Menu
5.
Select 4– Trans Options
6.
Select 2– Debit
7.
Select 9– Surcharge
8.
Select 2– SurchargeAmt
9.
Enter the surcharge amount.
For example 100 for $1.00
Step 3:
1.
Press [Admin] key
2.
Enter Admin Name
3.
Enter Admin Password
4.
Select 3– Setup Menu
5.
Select 4– Trans Options
6.
Select 2– Debit
7.
Select 9– Surcharge
8.
Select 3– SurchargeVbge
9.
Enter the surcharge verbiage,
like Terminal fee
Set Sleep Timer
1.
Press [Admin] key
2.
Enter Admin Name
3.
Enter Admin Password
4.
Select 3– Setup Menu
5.
Select 5– TermSettings
6.
Select 5– Term HW
7.
Select 2– Sleep Timer
8.
Enter the Sleep Timer
Set Number of Receipt
Copies
1.
Press [Admin] key
2.
Enter Admin Name
3.
Enter Admin Password
4.
Select 3– Setup Menu
5.
Select 3– Receipts
6.
Select 3– Receipt Options
7.
Select 2– RcptCopies
8.
Select 2– One Copy for one
copy of the receipt, select
3- Two Copies for two copy
of the receipts or select 4-
Prompt for application
prompting for the second
copy of the receipt.
Setup Header
(Header 1 & 2)
Step 1;
1.
Press [Admin] key
2.
Enter Admin Name
3.
Enter Admin Password
4.
Select 3– Setup Menu
5.
Select 1– Merchant
6.
Select 2– Edit Merchant
7.
Enter the Merchant
Number and press [OK]
8.
Enter the Merchant
Password and press [OK]
9.
Select 5– Headers
10.
Select 1– Header1
11.
Enter the Header1 and
press [F4] (Save)
12.
Select 2– Header2
13.
Enter the Header2 and
press [F4] (Save)
Step 2:
1.
Press [Admin] key
2.
Enter Admin Name
3.
Enter Admin Password
4.
Select 3– Setup Menu
5.
Select 3– Receipts
6.
Select 1– Headers
7.
Select 1– Header3
8.
Enter the Header 3 and
press [OK]
9.
Select 2– Header4
10.
Enter the Header 4 and
press [OK]
11.
Enter the Header 4 and
press [OK]
12.
Select 3– Header5
13.
Enter the Header 5 and
press [OK]
14.
Select 4– Header6
press [OK]
15.
Enter the Header 6 and
press [OK]
16.
Select 5– Header7
17.
Enter the Header 7 and
press [OK]
Setup Pre-Print
(should be always ON)
1.
Press [Admin] key
2.
Enter Admin Name
3.
Enter Admin Password
4.
Select 3– Setup Menu
5.
Select 3– Receipts
6.
Select 3– Receipt Options
7.
Select 3– Preprint
8.
Press [F1] (ON) key to
enable the preprint option.
Setup Footer
1.
Press [Admin] key
2.
Enter Admin Name
3.
Enter Admin Password
4.
Select 3– Setup Menu
5.
Select 3– Receipts
6.
Select 2– Footers
7.
Select 1– Footer1
8.
Enter the Footer 1 and
press [OK]
9.
Select 2– Footer2
10.
Enter the Footer 2 and
press [OK]
11.
Select 3– Footer3
12.
Enter the Footer 3 and
press [OK]
13.
Select 4– Footer4
14.
Enter the Footer 4 and
press [OK]
15.
Select 5– Footer5
16.
Enter the Footer 5 and
press [OK]
17.
Select 6– Footer6
18.
Enter the Footer 6 and
press [OK]
19.
Select 7– Footer7
20.
Enter the Footer 7 and
press [OK
Setup Pre-Auth
Step 1:
1.
Parameter “PreAuth”
should be on while
performing parameter
download
Step 2:
1.
Press [Admin] key
2.
Enter Admin Name
3.
Enter Admin Password
4.
Select 3– Setup Menu
5.
Select 3– Receipts
6.
Select 3– Receipt Options
7.
Select 7– PreAuthRcpt
8.
Select 2– Rcpt w Sign to
have a receipt with
signature line OR
Select 3– Rcpt w/o Sign to
have a signature without
signature line
Setup Standard Tip
1.
Press [Admin] key
2.
Enter Admin Name
3.
Enter Admin Password
4.
Select 3– Setup Menu
5.
Select 4– Trans Options
6.
Select 5– Tip Options
7.
Select 3– TipAuto
8.
Enter the auto tip percentage
Setup Tip Guide
1.
Press [Admin] key
2.
Enter Admin Name
3.
Enter Admin Password
4.
Select 3– Setup Menu
5.
Select 4– Trans Options
6.
Select 5– Tip Options
7.
Select 2– Tip Guide
8
Select 1– Tip Guide
9.
Select 2- Display if the guide
needs to be displayed only OR
Select 3- Print if the guide needs
to be printed only OR
Select 4- Both if the guide
needs to be both displayed and
printed
Setup Tip Guide Percentage
1.
Press [Admin] key
2.
Enter Admin Name
3.
Enter Admin Password
4.
Select 3– Setup Menu
5.
Select 4– Trans Options
6.
Select 5– Tip Options
7.
Select 2– Tip Guide
8.
Select 2– TipGuide1
9.
Enter the first tip guide
percentage
10.
Select 3– TipGuide2
11.
Enter the second tip guide
percentage
12.
Select 4– TipGuide3
13.
Enter the third tip guide
percentage
Setup Auto Tip Percentage
1.
Press [Admin] key
2.
Enter Admin Name
3.
Enter Admin Password
4.
Select 3– Setup Menu
5.
Select 4– Trans Options
6.
Select 5– Tip Options
7.
Select 1– Tip
8.
Select 5– Auto Tip Only
Quick Reference Guide
May 2012
ADMINISTRATION SETUP
Setup Auto Tip Percentage
1.
Press [Admin] key
2.
Enter Admin Name
3.
Enter Admin Password
4.
Select 3– Setup Menu
5.
Select 4– Trans Options
6.
Select 5– Tip Options
7.
Select 3– TipAuto
8.
Enter the auto tip percentage
Setup Standard / Auto Tip
1.
Press [Admin] key
2.
Enter Admin Name
3.
Enter Admin Password
4.
Select 3– Setup Menu
5.
Select 4– Trans Options
6.
Select 5– Tip Options
7.
Select 1– Tip
8.
Select 4– Std/Auto Tip
Quick Reference Guide
May 2012
COMMUNICATION SETUP
Set Communication
Priority
1.
Press [Admin] key
2.
Enter Admin Name and press
[OK]
3.
Enter Admin Password and
press [OK]
4.
Select 3- SETUP MENU
5.
Select 2- COMMUNICATIONS
6.
Select COMSPRIORITY
7.
Enter COM MODE PRIORITY
ORDER.
Note: <ComsPriority> = ###
where 1 = Dial, 2= Ethernet (2 in
GPRS terminal means, GPRS
communication using IP
protocol)
Dial Communication
Setup
1.
Press [Admin] key
2.
Enter Admin Name and press
[OK]
3.
Enter Admin Password and
press [OK]
4.
Select 3- SETUP MENU
5.
Select 2- COMMUNICATIONS
6.
Select 2- DIAL
7.
Select 1- AccessCode (enter it
if needed) and press OK
8.
Select 2- Phone #s
9.
Select 1- PriAuthNum (enter
the primary auth number)
and press OK
10.
Select 2- SecAuthNum (enter
the secondary auth number)
and press OK
11.
Select 3- PriSetlNum (enter
the primary settlement
number) and press OK
12.
Select 4- SecSetlNum (enter
the secondary settlement
number) and press OK
13.
Select 3- Baud (select the
proper baud rate)
14.
Select 4- DialRetry (enter
the dial retry)
15.
.
Select 5- DialTone (Turn it on
or off)
16.
Select 6- DialType (select
Tone or Pulse)
17.
Select 7- PreDial (Turn it on or
off)
18.
Press CAN to return to the main
screen
Ethernet Communication
Setup
1.
Press [Admin] key
2.
Enter Admin Name and press
[OK]
3.
Enter Admin Password and
press [OK]
4.
Select 3- SETUP MENU
5.
Select 2- COMMUNICATIONS
6.
Select 3- Ethernet
7.
Select 2- Ethernet Setup
8.
Select 1- Dynamic IP
8.1 – Select 1- HostPort1 (enter
the primary Host port
number) and press OK
8.2 – Select 2- HostPort2
(enter the secondary Host
port number) and press OK
8.3 – Select 3- HostURL1 (enter
the primary Host URL
address) and press OK
8.4 – Select 4- HostURL2
(enter the secondary Host
URL address) and press OK
OR
9.
Select 2- Static IP
9.1 – Select 1- Terminal IP
(enter the terminal IP) and
press OK
9.2 – Select 2- GatewayIP
(enter the gateway IP) and
press OK
9.3 – Select 3- IPSubMask
(enter the IP subnet mask)
and press OK
9.4 – Select 4- PriDNSIP (enter
the primary DNS address) and
press OK
9.5 – Select 5- SecDNSIP
(enter the secondary DNS
address) and press OK
9.6 – Select 6- HostPort1
(enter the primary Host port
number) and press OK
9.7 – Select 7- HostPort2
(enter the secondary Host
port number) and press OK
9.8 – Select 8- HostURL1
(enter the primary Host URL
address) and press OK
9.9 – Select 9- HostURL2
(enter the secondary Host
URL address) and press OK
10.
Press CAN to return to the
ETHERNET MENU
11.
Select 3- Timers Setup
12.
Select 1- IPConnTimeout
(enter the IP connection
timeout) and press OK
13.
Press CAN to return to the
main screen
Bluetooth
Setup
1.
Press [Admin] key
2.
Enter Admin Name and press
[OK]
3.
Enter Admin Password and
press [OK]
4.
Select 3- SETUP MENU
5. Select 2- COMMUNICATIONS
6.
Select 4- Bluetooth
7.
Select 1- New Base
8.
Terminal displays Dock the
terminal on the base, dock
the terminal on the base
9.
Terminal displays BASE
ASSOCIATION OK
10.
Press CAN to return to the
main screen
GPRS
Setup
1.
Press [Admin] key
2.
Enter Admin Name and press
[OK]
3.
Enter Admin Password and
press [OK]
4.
Select 3- SETUP MENU
5.
Select 2- COMMUNICATIONS
6.
Select 4- GPRS
7.
Select 1- APN (enter the APN
address) and press OK
8.
Select 2- Login (enter the
login name) and press OK
9.
Select 3- Password (enter the
password) and press OK
10.
Select 4- SIM Code (enter the
SIM CODE) and press OK
11.
Press CAN to return to the
main screen
Quick Reference Guide
May 2012
DEBIT & CREDIT CARD TRANSATIONS
Debit Sale
(EMV & Swipe)
1.
Press [OK] (green) key
2.
Select 1- Sale
3.
Enter Amount and press OK
4.
Pass terminal to the customer
5.
Customer swipes or inserts
card number
6.
Customer selects the language
if EMV card is inserted
7.
Customer selects the payment
method if EMV card is inserted
8.
Customer confirms the
selected application if EMV
card is inserted
9.
Customer Presses YES at the
confirm amount prompt
10.
If Cash Back is desired
customer enters amount and
presses OK
11.
If No Cash Back customer
presses NO
12.
If Surcharge does apply,
customer selects YES to accept
the surcharge amount.
13.
Customer presses NO at the
Surcharge prompt to cancel
the transaction
14.
Customer presses Accept at
the confirm prompt
15.
Customer selects the Account
Type
16.
Customer enters the PIN
17.
Customer passes the terminal
to Merchant
18.
After transaction completed,
the receipts will be printed
Credit Sale
( EMV & Swipe)
1.
Press [OK] (green) key
2.
Select 1- Sale
3.
Enter Amount and press OK
4.
Pass terminal to the customer
5.
Customer swipes or inserts
card
6.
Customer selects the language
if EMV card is inserted
7.
Customer selects the payment
method if EMV card is inserted
8.
Customer confirms the
selected application if EMV
card is inserted
9.
Customer Presses YES at the
confirm amount prompt
10.
Customer presses Accept at
the confirm prompt
11.
Customer enters the PIN if EMV
card required PIN entry
12.
Customer passes the terminal
to Merchant
13.
After transaction completed,
the receipts will be printed.
Manual Credit Sale
1.
Press [OK] (green) key
2.
Select 1- Sale
4.
Enter Amount and press OK
3.
Pass terminal to the
customer
4.
Customer manually enters
the card number
5.
Customer enters the expiry
date
6.
Customer Presses YES at the
confirm amount prompt
7.
Customer presses Accept at
the confirm prompt
8.
Customer passes the
terminal to Merchant
Credit Pre-Auth
(EMV & Swipe)
1.
Press [OK] (green)
2.
Select 2- Pre-Auth
3.
Enter Amount and press OK
4.
Pass terminal to the
customer
5.
Customer swipes or inserts
card
6.
Customer selects the
language if EMV card is
inserted
7.
Customer selects the
payment method if EMV
8.
Customer confirms the
selected application if EMV
card is inserted
9.
Customer Presses YES at the
confirm amount prompt if
EMV card is inserted
10.
Customer enters the PIN if
EMV card required PIN entry
11.
Customer passes the
terminal to Merchant
12.
After transaction
completed, the receipts will
Manual Credit
Pre-Auth
1.
Press [OK] (green) key
2.
Select 7- Pre-Auth
3.
Enter Amount and press OK
4.
Pass terminal to the
5.
Customer manually enters
the card number
6.
Customer enters the expiry
date
7.
Customer passes the
terminal to Merchant
8.
After transaction completed,
the receipts will be printed.
Debit Return
(EMV & Swipe)
1.
Press [OK] (green) key
2.
Select 4- Return
3.
Enter Amount and press OK
4.
Pass terminal to the
customer
5.
Customer swipes or inserts
card
6.
Customer selects the
language if EMV card is
inserted
7.
Customer selects the
payment method
8.
Customer confirms the
selected application
9.
Customer Presses YES at the
confirm amount prompt
10.
Customer selects the
Account Type
11.
Customer enters the PIN
12.
Customer passes the
terminal to Merchant
13.
After transaction
completed, the receipts will
be printed.
Credit Return
(EMV & Swipe)
1.
Press [OK] (green) key
2.
Select 4- Return
3.
Enter Amount and press OK
4.
Pass terminal to the
customer
5.
Customer swipes or inserts
card
6.
Customer selects the
language if EMV card is
inserted
8.
Customer selects the
payment method
9.
Customer confirms the
selected application if EMV
card is inserted
10.
Customer passes the
terminal to Merchant
11.
After transaction
completed, the receipts will
Manual Credit Return
1.
Press [OK] (green) key
2.
Select 4- Return
3.
Enter Amount and press OK
4.
Pass terminal to the customer
5.
Customer manually enters the
card number
6.
Customer enters the expiry
date
7.
Customer passes the terminal
to Merchant
8.
After transaction completed, the
receipts will be printed.
Credit Void
1.
Press [OK] (green) key
2.
Select 5- Void
3.
Select NO at the Void Pre-Auth
prompt.
4.
Press the key that corresponds
to the desired search option in
5.
Enter the field that the terminal
is asking for from the original
receipt.
6.
Verify the information on the
screen and press OK
7.
Press [F4] (Select) to select the
transaction.
8.
Press [OK] at confirm void
amount prompt.
Debit Void
1.
Press [OK] (green) key
2.
Select 3- Void
3.
Select NO at the Void Pre-Auth
prompt.
4.
Press the key that corresponds
to the desired search option in
th SEARCH
5.
Enter the field that the terminal
is asking for from the original
it
6.
Verify the information on the
screen and press OK
7.
Press [F4] (Select) to select the
transaction.
8.
Pass terminal to the customer
9.
Customer swipes or inserts card
10.
Customer selects the language
if EMV card is inserted
11.
Customer selects the payment
method
12.
Customer confirms the selected
application
13.
Customer presses YES at
confirm void amount prompt.
14.
Customer enters the PIN
15.
Customer passes the terminal
to Merchant
16.
After transaction completed,
the receipts will be printed.
Quick Reference Guide
May 2012
DEBIT & CREDIT CARD TRANSATIONS
Credit Force (EMV & Swipe)
1.
Press [OK] (green) key
2.
Select 6- Force
3.
Enter Amount and press OK
4.
Pass terminal to the customer
5.
Customer swipes or inserts card
6.
Customer selects the language
7.
Customer selects the payment
method
8.
Customer confirms the selected
application
9.
Customer passes the terminal
to Merchant
10.
Merchant enters the Approval
Code at the Enter Approval
Code prompt
11.
After transaction completed,
the receipts will be printed.
Pre-Auth Completion
1.
Press [OK] (green) key
2.
Select 3- Pre-Auth Completion
3.
Press the key that corresponds
to the desired search option in
the SEARCH menu.
4.
Enter the field that the terminal
is asking for from the original
pre auth receipt.
5.
Verify the information on the
screen and press OK
6.
Press [F4] (Select) to select the
transaction.
7.
Press [F1] (Accept) to confirm
the sale amount or press [F4]
(Change) to change the sale
amount.
8.
If [F4] (Change) is selected in
the previous step, enter the
new sale amount and press OK
9.
After transaction completed,
the receipts will be printed.
Quick Reference Guide
May 2012
Changing the Paper Roll
When colored stripes appear on a receipt, it is time to change the paper roll.
Only use paper approved by the manufacturer (roll diameter max 40 mm/ 1.57”, roll width 58mm/ 2 ¼”, roll length 17m/55’). Using
Unapproved paper can damage the terminal’s printer.
To change the paper roll, follow the steps below:
1. Pull the flap at the top of the iCT220 up. 3.
Place the paper roll into the paper compartment. Make sure the
end of the paper is inserted as shown below. Pull a little bit of
paper out towards the top of the terminal.
2. Pull the flap backwards to open the paper compartment. 4.
Close the paper compartment by pulling the flap up towards the
terminal and so a little bit of the paper is coming out.
Quick Reference Guide
May 2012
Error and Display Messages
Error Cause and Solution
CARD NOT ALLOWED
The user is likely: using an invalid card, entering the card number incorrectly, using a Debit/ATM card for a credit
card transaction (using a card that is not valid for the transaction type), or using a credit card that is outside the
supported BIN ranges. Check the card number against the Card Configuration Table.
CARD READ ERROR
The card information was not able to be read or there was a bad card swipe. Swipe the card again or use a different
card. If credit card, manually enter card.
CHECK LINE AND
PRESS ENTER
The terminal did not detect a dial tone when attempted to dial out. Check the phone line to make sure it is securely
plugged in a press [Enter]. If it sill fails, attach a phone to the line to hear if there is a dial tone, if not call the phone company.
Make sure an analog phone is being used.
CHECK SPED
The application is configured to use an external SPED but is has not been detected. The terminal is not receiving a signal from
the SPED. Check the SPED cable connection. Validate that the SPED is receiving power. Verify that the SPED is correctly
connected to the terminal.
MERCHANT SETUP
INCOMPLETE
Unable to complete transaction because merchant setup information is missing. Ex. Merchant Name, TID, or host
connection information. Complete merchant setup making sure all required parameter fields are set up.
PASSWORD
LOCKED OUT
PRESS ENTER
More than 4 attempts were made to enter an Admin password with an incorrect password. The user will be locked out of
attempting to access the Admin Menu for the length of time set by <PWLock> parameter. Another Admin user can reset the
username and password of the locked out user.
PLEASE REBOOT Displays if application requires a reboot to recognize the newly attached peripheral. Reboot the terminal.
SETTLEMENT
UNSUCCESSFUL
An attempt to settle/close the batch was unsuccessful. Review any error messages from terminal, host, and printed on
receipt.
SYSTEM PROBLEM
CALL HELPDESK
On Ethernet transaction SSL certification name is not set up on downloads or something in the terminal is set up
Incorrectly. Reboot terminal, and SSL certificate name to parameter <SSLCertif> in download system and perform a partial
download. On downloads check that files are set up correctly for downloads.
TRANSACTION
FAILED
If connection to host failed, line was busy or no host response was received, this message will display. Confirm
Phone line or Ethernet is available and try transaction again.
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Ingenico iCT 200 Series Quick Reference Manual

Ingenico
Brand
Ingenico
Model
iCT 200 Series
Type
Quick Reference Manual
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