HSM1M2
Part No: Rev:
Page:
E.C.O. No: 1 OF 10
CUSTOMER SERVICE PHONE: 1-800-426-8562
x1
HOP - TROUBLESHOOTING GUIDE
Identify Parts
Installation Instructions
Hop TSxxx-xxx
HSM1 M2
Standard Up/Down Hand SwitchProgrammable Hand Switch
Dual Stage - 3 Leg
Control Box
Dual Stage - 2 Leg
Control Box
Single Stage - 2 Leg
Control Box OROR
OR
Leg 1
Slave
Leg
Motor Cord 1
Leg 2
Leg 1 Leg 3Leg 2
A
BB
HSM1
C C
HS M1
Leg 1
B
A
1
123
S
Motor
Cord 1
Motor
Cord 2
Motor
Cord 3
C
Motor Cord 2
Motor
Cord 1
Part No: Rev:
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E.C.O. No: 2 OF 10
CUSTOMER SERVICE PHONE: 1-800-426-8562
x1Hop TSxxx-xxx
IMPORTANT:
- Do not swap control boxes, only use control box that comes with the legs.
- Use of incorrect control box may cause table to overdrive, thus damage mechanism.
- Make sure that all cord connections are rmly seated.
- Initialize table legs with control box after installation, after new leg(s) are installed with
an existing control box and after a new control box is used with existing legs.
- Do not drive a table upward with uneven legs.
- Programmable hand switch display of 000 is normal and indicates the need to initialize
the table.
- A 3-port control box cannot run a 2-leg table, likewise a 2-port control box cannot run a
3-leg table.
- Do not attach a device that might squeeze, compress or penetrate a leg.
- Use specied fasteners. Do not substitute.
- Care is required when installing product, mishandling (dropping) legs may result in
motor damage.
- If packaging appears to be damaged, connect table leg components, initialize and cycle
them up and down to ensure proper function before installation.
Part No: Rev:
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E.C.O. No: 3 OF 10
CUSTOMER SERVICE PHONE: 1-800-426-8562
x1Hop TSxxx-xxx
Display
Hot
E00
E01
E02
E12
E13
E14
E24
E25
E26
E12
E13
E14
Noise
Possible cause
Overheating has caused it
to stop the Control Box
M1 - Internal error
M2 - Internal error
M3 - Internal error
M1 - Defective
M2 - Defective
M3 - Defective
M1 - Over-current
M2 - Over-current
M3 - Over-current
Loose Hex Rod
Remedy
TIGHTEN HEX ROD - Page 10
Let Control Box cool down.
You get an E12, E13, or E14 error
when there is no connection.
Combine these with the “Possible
Causes” for the same codes above
and remedy as well.
Wait 20 minutes
CHECK CONNECTIONS
HS M1 M2
MOTOR NOT CONNECTED
PULL PLUG and Replace
Controller Box
Pages 9 & 10
Pages 6
Replace Leg/Motor
MAX LOAD EXCEEDED
UNLOAD TABLE
Pages 9 & 10
Replace Leg/Motor
S123
A
Part No: Rev:
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E.C.O. No: 4 OF 10
CUSTOMER SERVICE PHONE: 1-800-426-8562
x1Hop TSxxx-xxx
HOP TROUBLESHOOTING GUIDE
Initializing New and Existing Tables
Installation Instructions
Move table down to its lowest point
INITIALIZING NEW AND EXISTING TABLES
1
Press and hold the down button until the table moves down and back up slightly
2
2
1
“HOLD FOR 20 TO 30 SECONDS”
NOTE: The lowest setting (27) is for
example only. The lowest setting
vairies depending on the product.
MOVES
DOWN
THEN UP
SLIGHTLY
Standard Up/Down Hand SwitchProgrammable Hand Switch
OR
D
AA
1
123
S
S123
A
D
Part No: Rev:
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E.C.O. No: 5 OF 10
CUSTOMER SERVICE PHONE: 1-800-426-8562
x1Hop TSxxx-xxx
E
COLLISION AND CALIBRATION ERRORS
OVER-CURRENT ERROR
COLLISION = REMOVE OBSTRUCTION
FOR SINGLE STAGE LEG
CALIBRATION = INITIALIZING (See PAGE 10)
FOR DUAL STAGE LEG
CALIBRATION = INITIALIZING (See PAGE 4)
MAX. LOAD EXCEEDED = UNLOAD TABLE
OR
D
D
D
D
C
S123
A
1“HOLD”
S123
A
1“HOLD”
Part No: Rev:
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E.C.O. No: 6 OF 10
CUSTOMER SERVICE PHONE: 1-800-426-8562
x1Hop TSxxx-xxx
1) “CLICK”
2)“CLICK”
2
2
HOP TROUBLESHOOTING GUIDE
Container Stop/Shelf Stop
Installation Instructions
Set desired table (D) height
1
Press and hold up and down buttons until you hear clicks (2x)
2
Add Container Stop and/or Shelf Stop
Remove Container Stop and/or Shelf Stop
CONTAINER:
LOWER HALF
TRAVEL
SHELF:
UPPER HALF
TRAVEL
42”
Press and hold up and down buttons until you hear one click (1x)
1
1) “CLICK”
Standard Up/Down
Hand Switch
Programmable
Hand Switch
OR
D
D
NOTE: You can override your
container stop by continuing
to hold down button if trying
to recalibrate/initialize.
A
A
1
123
S
S123
A
1) “CLICK”
2)“CLICK”
S123
12
“HOLD FOR 10 SECONDS”
S123
HOP TROUBLESHOOTING GUIDE
Reset Control Unit to Factory Settings (Programmable hand switch only)
Installation Instructions
Press and hold and for 10 seconds and release buttons
1
Reset Control Unit to Factory Settings
Display will read “S” and a number, e.g. “S 5”. Release buttons and press until the display reads “S 0”
22
1 2
NOTE: It may take two press & release
sequences before “S 0” is displayed.
Press and control should click 5 times
32 3
S
A
“000” will be displayed on hand switch. Table needs to be initialized
4
NOTE: The menu timeout is 5 seconds. The
menu will close automatically without storing
new settings when a key is not pressed within 5
seconds. Important - After control unit is reset
to factory settings, perform initialization
process on PAGE 4.
A
A
S123
1
A
CONTROL UINT
WILL BE RESET
TO ITS FACTORY
SETTINGS
Part No: Rev:
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E.C.O. No: 7 OF 10
CUSTOMER SERVICE PHONE: 1-800-426-8562
x1Hop TSxxx-xxx
A
1
12 3
S
S123
1
S
HS M1 M2
L1
Part No: Rev:
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E.C.O. No: 8 OF 10
CUSTOMER SERVICE PHONE: 1-800-426-8562
x1Hop TSxxx-xxx
HOP TROUBLESHOOTING GUIDE
For Control Box and Column Leg
Installation Instructions
Check hand switch (A) for Error Code
1
Swap connectors (M1 & M2) as shown
2
ERROR CODE: E 12,13,14 & E 24,25,26
L1
L2
L2 L1
L2
B
HS M1 M2
B
E 12 or E 24
E 13 or E 25
E 14 or E 26
M1
M2
M3
CODE
CONTROL
BOX (B)
L1
L2
L3
COLUMN
LEG
E 12 or E 24
E 13 or E 25
E 14 or E 26
M1
M2
M3
CODE
CONTROL
BOX (B)
L1
L2
L3
COLUMN
LEG
A
A
OR
3 LEG CONTROL BOX
2 LEG CONTROL BOX
S123
S123
L1
L2
Part No: Rev:
Page:
E.C.O. No: 9 OF 10
CUSTOMER SERVICE PHONE: 1-800-426-8562
x1Hop TSxxx-xxx
ERROR CODE: E 12,13,14 & E 24,25,26
Press up and down buttons
3A
L1
If error code (E 12) or (E 24) reappears = bad control box
4
A
If error code (E 13) or (E 25) appears = bad leg (L1 or L2)
5
B
OR
OR
BAD CONTROL BOX
BAD LEG
NOTE: This was an example of
Leg (L1) being the bad leg.
S123
A
S123
A
OR
S123
L1
L2
A
L1
L2
HS M1 M2
Part No: Rev:
Page:
E.C.O. No: 10 OF 10
CUSTOMER SERVICE PHONE: 1-800-426-8562
x1Hop TSxxx-xxx
FOR SINGLE STAGE LEG CALIBRATION
FOR SINGLE STAGE LEG CONNECTING ROD
0.0”
G
L
Q
NOTE: Fully seat gear connector
rod (K) over shaft in motor leg,
tighten both set screws (Q).
3
4
NOTE: Slide gear connector rod shaft (K)
until stopped by snap ring (R). Tighen set
screws (Q).
R
K
Q
3mm
Adjust gear connector rod (K) and tighten.
7b
UNEVEN
EVEN
IMPORTANT!
MAKE SURE BOTH LEGS (G & L)
ARE LEVEL BEFORE INSTALLING
GEAR CONNECTOR ROD (K)!
EN
K
NOTE: If there is back and fourth movement
with gear connector rod (K) installed, double
check to make sure both ends are fully
inserted and set screws (Q) tighened.
REFER TO INSTALLATION
INSTRUCTIONS - 6100-0011
REFER TO INSTALLATION
INSTRUCTIONS - 6100-0011
2
1
4
3
LOOSEN
Q
1
2
QLOOSEN
K
3mm
3mm
3mm
-
1
-
2
-
3
-
4
-
5
-
6
-
7
-
8
-
9
-
10
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