Vertical Xcelerator IP Application Note

Brand: Vertical

Model: Xcelerator IP

Type: Application Note

This manual is also suitable for

Xcelerator IP 07011

Vertical Xcelerator IP 07011 is a comprehensive IP-PBX phone system that offers advanced features and capabilities for businesses of all sizes. It supports a wide range of IP phones and devices, allowing you to create a customized communication solution that meets your specific needs. Here are some of the key features and capabilities of Vertical Xcelerator IP 07011: • Auto Attendant: provides callers with automated voice prompts to direct their calls to the appropriate extension or department. • Call Forwarding: allows you to forward incoming calls to another phone number or extension, ensuring that calls are always answered, even when you're away from your desk.

1 of 18 Aug 2007

Application Note – Creating and Installing Voice Prompt Files

Xcelerator IP 07011

This Application Note addresses the process for creating and installing voice prompt files for

Xcelerator IP. This process covers the changing of the main system greetings for Xcelerator

IP. Please reference Appendix A at the end of this Application Note for a complete listing of

voice prompts and their content.

All audio files on Xcelerator IP are saved and run as Dialogic .vox format files. Any files that

are changed in Xcelerator IP must be saved first as a .vox formatted file before you attempt

to upload the file to the ftp server within the system. The files will not play properly if they are

not in the .vox format.

There are two steps for converting and installing voice prompt files for Xcelerator IP. The first

step is to identify and convert the file you will be using. The second step will be loading the

file to the ftp server on Xcelerator IP.

Converting your audio file to the Message on Hold file

To convert files to .vox, you will need a conversion tool that allows you to convert mp3, wav,

or other audio file formats to the Dialogic .vox format.

We have used a program called Goldwave (http://www.goldwave.com) with Xcelerator IP

testing. There are other programs available for your consideration; however, for the purposes

of this Application Note, we will use Goldwave as the conversion tool.

Step 1: Launch the Goldwave application. This is the main screen from where you will load

and convert your voice prompt file.

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Step 2: Click on File > Open

Navigate to the file on your hard drive or network drive where you have stored the file that

will be used for the voice prompt file for Xcelerator IP. This will be a file that you have

recorded with a new customized prompt for system greetings or in a foreign language for

localization purposes.

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Step 3: Highlight the file you wish to use as the voice prompt, then Click OPEN. A screen

showing the audio channel of the chosen file will be displayed.

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Step 4: Save the target Message on Hold file in the following format:

File Name: Must be the same as the file name you are converting. Please

refer to the attached prompt files in Appendix A at the end of

this document, or in the Xclerator IP Admin Guide.

File Type: Must be Dialogic (*.vox)

Attributes: µ-law

8KHz sampling rate

64Kbps channel

Mono audio format

Note: Saving the file with settings other than those shown will result in failure of the

recording to play properly.

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Step 5: Once the file has been saved, you will see the below screen showing the loaded file

(name 10001.vox in upper left corner) and a graphical representation of the audio playback.

Make note of the bottom of the screen to verify that the file has been saved in the proper

format. You can listen to the saved file by pressing the green arrow on the lower toolbar.

Step 6: Save the file to your hard drive or network location and close the Goldwave

application. You have now successfully formatted the voice prompt file.

In the next section, we will cover installation of the voice prompt file.

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Installing the Voice Prompt file to Xcelerator IP

Step 1: Open the Advanced Application screen of Xcelerator IP and go to the Section

Voice>Advanced

Click on Browse Voicemail File

Step 2: If you are using IE 7.0 or higher, you will see the following screen appear when you

click on Browse Voicemail File. If you are using IE 6.0 you can skip this step and continue to

Step 3.

To access the ftp server of Xcelerator IP, type the following information into the address bar

of your Internet Explorer screen:

ftp://192.168.1.1 if in default mode, or enter the ftp address of your system using the

same format but with the appropriate system IP address entered.

7 of 18 Aug 2007

You will be prompted to log onto the FTP server using the User Name and Password for your

Xcelerator IP administrator account.

Once logged on, you will see the following screen. Follow the directions on the screen and

click Page > Open FTP Site in Windows Explorer.

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You will now see the following screen with standard Windows icons. If you are using a

version of Internet Explorer that is below version 7.0, you will see this screen when you click

on the Browse Voicemail File button on the Advanced Voice screen.

Step 3: Open the file entitled Vm

Step 4: Open the file entitled Vox

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You will now see a list of all .vox files stored on Xcelerator IP. Do not change any of these

files without first verifying the file you wish to change and verifying the file name. Each of

these files is a prompt on the system. Changing the file name will cause the system prompts

to play improperly or not at all.

For a detailed description of each of these files, please reference Appendix A of this

Application Note or Xcelerator IP Admin document Section A System Prompts and

Recordings. Here you will find a list of the prompt files by name with a written description of

the prompt included in the file. These files can be used for localization or adding a second

language to Xcelerator IP.

Step 5: Locate the file entitled “10001.vox”

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Step 6: Delete the file from the prompts list

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Step 7: Open the file on your hard drive or network drive where you saved the file

“10001.vox” you created earlier using your conversion tool. Highlight and copy the file.

12 of 18 Aug 2007

Step 8: Paste the new 10001.vox file to the VOX folder on Xcelerator IP and close all the

files and return to the Admin screen.

You have now successfully updated the voice prompt file for your Xcelerator IP.

Although not required, best practices recommend you reboot Xcelerator IP at the conclusion

of this process.

If you have any questions, please contact Vertical Customer Support for assistance.

13 of 18 Aug 2007

APPENDIX A – Xcelerator IP System Preset Voice Prompts

Note: Prompts 10001 through 10004 are the four main Xcelerator IP system greeting

prompts

File # Contents

10001 If you know your party’s extension, you may dial it at anytime or press zero for the

operator

10002 Our office is currently closed. If you know your party’s extension you may dial it at

any time or press zero to leave a message in our general mailbox

10003 Our office is currently closed for lunch. If you know your party’s extension you may

dial it at any time or press zero to leave a message in our general mailbox

10004 Our office is currently closed for the holiday. If you know your party’s extension you

may dial it at any time or press zero to leave a message in our general mailbox

10051 Please dial your number now. When you are finished, press pound

10097 This mailbox is full. No further messages can be accepted at this time. Good bye.

10102 The number you dialed is invalid. Please hold while your call is transferred to the

operator

10103 The number you dialed is invalid

10104 Please check your number and dial again

10106 The extension you dialed is invalid. Please dial again

10107 The extension you dialed is invalid. Please check the number and dial again.

10201 Please hold while your call is being transferred.

10205 The extension you dialed is currently busy, press star (*) to wait

10206 The extension you dialed is not answering, press star (*) to try another extension

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10207 To leave a message, press pound (#)

10210 Press zero to reach an operator

10212 The extension you dialed is busy. Press 1 to hold

10221 The extension you dialed is unavailable. Please dial another extension or press zero

to reach the operator

10301 Please leave a message after the tone. Press pound when you have finished

recording.

10302 Your message has been recorded

10303 To send your message, press one

To listen to your message, press 2

To re-record your message, press 3

To cancel recording, press 4

To delete your message, press #

10304 Your message has been recorded

10305 You have retrieved all messages

10306 Thank you for calling. Your call will now be disconnected

10501 Please enter your mailbox number

10502 The mailbox number you dialed is invalid. Please try again

10503 The mailbox you dialed is not in service. Please try again.

10504 Please enter your password.

10505 The password you entered is incorrect. Please try again

10506 You have exceeded the maximum attempts to access this mailbox. You will now be

disconnected.

10507 To listen to your messages, press 1

To change your password, press 2

To record your personal greeting, press 3

To have your calls forwarded directly to your mailbox, press 4

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10510 No message has been recorded

10511 You have

10512 Voice messages

10514 To listen to voice messages, press 1

To delete all messages, press 2

When finished, press pound

10516 To replay the message, press 1

To delete this message, press 2

To skip to the next message, press 3

To forward this message to another mailbox, press 4

When finished press #

10517 You have retrieved all messages

10521 Your message has been forwarded

10522 Your message did not forward

10523 Deleting messages , please wait

10524 All messages have been deleted

10526 Please enter your new four digit mailbox password

10527 You have entered _________

10528 To confirm, press 1

To re-enter, press 2

10529 Your password has been changed

10530 Your password has NOT been changed

10531 To listen to the current greeting, press 1

To record a new greeting, press 2

To delete the current greeting, press 3

When finished, press #

10532 You have not recorded a personal greeting

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10533 At the tone, please record your greeting. When finished, press #

10534 Recording finished

10537 Your greeting has been deleted

10538 Your greeting has NOT been deleted

10547 Mailbox setup is complete

10549 Your message has been deleted

10550 Your message has NOT been deleted

10561 Do you wish to user your extension as your mailbox number?

Press one for “yes”

Press two for “no”

When finished, press #

10580 The mailbox you are trying to access is currently in use

10601 Start recording at the tone. When finished, press #

19001 Please enter the administrator password

19011 Recording the first language greeting, press 1

Recording the second language greeting, press 2

When you have finished, press #

19012 To record standard greeting, press 1

To record after hours greeting, press 2

To record out to lunch greeting, press 3

To record holiday greeting, press 4

When finished, press #

19013 To play, press 1

To record, press 2

When finished, press pound

19015 There is no greeting recorded

19073 The extension number you dialed is invalid

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19200 Please enter a five digit code to name this voice file. When finished, press #

19201 The code you entered is ________

91000 Language 1, press 1.

Language 2, press 2.

10870 Zero

10871 One

10872 Two

10873 Three

10874 Four

10875 Five

10876 Six

10877 Seven

10878 Eight

10879 Nine

10880 Ten

10881 Eleven

10882 Twelve

10883 Thirteen

10884 Fourteen

10885 Fifteen

10886 Sixteen

10887 Seventeen

10888 Eighteen

10889 Nineteen

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10890 Twenty

10891 Thirty

10892 Forty

10893 Fifty

10894 Sixty

10895 Seventy

10896 Eighty

10897 Ninety

Vertical Xcelerator IP Application Note

Brand: Vertical

Model: Xcelerator IP

Type: Application Note

This manual is also suitable for

Xcelerator IP 07011

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Vertical Xcelerator IP Application Note

This manual is also suitable for

Vertical Xcelerator IP Application Note

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