Vertical Xcelerator IP IP2007 Supplementary Manual

Brand: Vertical

Model: Xcelerator IP IP2007

Type: Supplementary Manual

Vertical Xcelerator IP IP2007 is a feature-rich IP PBX that offers reliable voice communication solutions for businesses. It supports various capabilities, including:

Advanced call handling: Provides call forwarding, conferencing, transfer, and hold features for efficient call management.
Voicemail: Offers voicemail functionality with message storage and retrieval options, allowing users to leave and receive voice messages.
Auto attendant: Includes an auto attendant feature that greets callers and directs them to the appropriate extension or department.
Music on hold: Enables businesses to play music or messages while callers are on hold, enhancing the caller experience.

Vertical Xcelerator IP IP2007 is a feature-rich IP PBX that offers reliable voice communication solutions for businesses. It supports various capabilities, including:

Advanced call handling: Provides call forwarding, conferencing, transfer, and hold features for efficient call management.
Voicemail: Offers voicemail functionality with message storage and retrieval options, allowing users to leave and receive voice messages.
Auto attendant: Includes an auto attendant feature that greets callers and directs them to the appropriate extension or department.
Music on hold: Enables businesses to play music or messages while callers are on hold, enhancing the caller experience.

1 of 11 July 2007

Application Note – Creating and Installing a Message on Hold File

Xcelerator IP 07005

This Application Note addresses the process for creating and installing the Message on Hold

file for Xcelerator IP.

All audio files on Xcelerator IP are saved and run as Dialogic .vox format files. Any files that

are changed in Xcelerator IP must be saved first as a .vox formatted file before you attempt

to upload the file to the ftp server within the system. The files will not play properly if they are

not in the .vox format.

There are two steps to converting and installing the Message on Hold files for Xcelerator IP.

The first step is to identify and convert the file you will be using for Message on Hold. The

second step will be loading the file to the ftp server on Xcelerator IP.

Converting your audio file to the Message on Hold file

To convert files to .vox, you will need a conversion tool that allows you to convert mp3, wav,

or other audio file formats to the Dialogic .vox format.

We have used a program called Goldwave (http://www.goldwave.com) with Xcelerator IP

testing. There are other programs available for your consideration; however, for the purposes

of this Application Note, we will use Goldwave as the conversion tool.

Step 1: Launch the Goldwave application. This is the main screen from where you will load

and convert your Message on Hold file.

2 of 11 July 2007

Step 2: Click on File > Open

Navigate to the file on your hard drive or network drive where you have stored the file that

will be converted to the Message on Hold file for Xcelerator IP.

3 of 11 July 2007

Step 3: Highlight the file you wish to use as the MOH source, then Click OPEN. A screen

showing the audio channel of the chosen file will be displayed.

4 of 11 July 2007

Step 4: Save the target Message on Hold file in the following format:

File Name: Must be “mohpcmu.vox”

File Type: Must be Dialogic (*.vox)

Attributes: µ-law

8KHz sampling rate

64Kbps channel

Mono audio format

Note: Saving the file with settings other than those shown will result in failure of the

recording to play properly.

5 of 11 July 2007

Step 5: Once the file has been saved, you will see the below screen showing the loaded file

(name mohpcmu.vox in upper left corner) and a graphical representation of the audio

playback. Make note of the bottom of the screen to verify that the file has been saved in the

proper format. You can listen to the saved file by pressing the green arrow on the lower

toolbar.

Step 6: Save the file to your hard drive or network location and close the Goldwave

application. You have now successfully formatted the Message on Hold file.

In the next section, we will cover installation of the Message on Hold file.

6 of 11 July 2007

Installing the Message on Hold file to Xcelerator IP

Step 1: Open the Advanced Application screen of Xcelerator IP and go to the Section

Voice>Advanced

Click on Browse Voicemail File

Step 2: If you are using IE 7.0 or higher, you will see the following screen appear when you

click on Browse Voicemail File. If you are using IE 6.0 you can skip this step and continue to

Step 3.

To access the ftp server of Xcelerator IP, type the following information into the address bar

of your Internet Explorer screen:

ftp://192.168.1.1 if in default mode, or enter the ftp address of your system using the

same format but with the appropriate system IP address entered.

7 of 11 July 2007

You will be prompted to log onto the FTP server using the User Name and Password for your

Xcelerator IP administrator account.

Once logged on, you will see the following screen. Follow the directions on the screen and

click View (Page is a Microsoft error) > Open FTP Site in Windows Explorer.

8 of 11 July 2007

You will now see the following screen with standard Windows icons. If you are using a

version of Internet Explorer that is below version 7.0, you will see this screen when you click

on the Browse Voicemail File button on the Advanced Voice screen.

Step 3: Open the file entitled Vm

Step 4: Open the file entitled Vox

9 of 11 July 2007

You will now see a list of all .vox files stored on Xcelerator IP. Do not change any of these

files without first verifying the file you wish to change and verifying the file name. Each of

these files is a prompt on the system. Changing the file name will cause the system prompts

to play improperly or not at all.

For a detailed description of each of these files, please reference Xcelerator IP Admin

document Section A System Prompts and Recordings. Here you will find a list of the prompt

files by name with a written description of the prompt included in the file. These files can be

used for localization or adding a second language to Xcelerator IP.

Step 5: Locate the file entitled “mohpcmu.vox”

10 of 11 July 2007

Step 6: Delete the file from the prompts list

Step 7: Open the file on your hard drive or network drive where you saved the file

“mohpcmu.vox” you created earlier using your conversion tool. Highlight and copy the file.

11 of 11 July 2007

Step 8: Paste the new mohpcmu.vox file to the VOX folder on Xcelerator IP and close all the

files and return to the Admin screen.

You have now successfully updated the Message on Hold file for your Xcelerator IP.

Although not required, best practices recommend you reboot Xcelerator IP at the conclusion

of this process.

If you have any questions, please contact Vertical Customer Support for assistance.

Vertical Xcelerator IP IP2007 Supplementary Manual

Brand: Vertical

Model: Xcelerator IP IP2007

Type: Supplementary Manual

Vertical Xcelerator IP IP2007 is a feature-rich IP PBX that offers reliable voice communication solutions for businesses. It supports various capabilities, including:

Advanced call handling: Provides call forwarding, conferencing, transfer, and hold features for efficient call management.
Voicemail: Offers voicemail functionality with message storage and retrieval options, allowing users to leave and receive voice messages.
Auto attendant: Includes an auto attendant feature that greets callers and directs them to the appropriate extension or department.
Music on hold: Enables businesses to play music or messages while callers are on hold, enhancing the caller experience.

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Vertical Xcelerator IP IP2007 Supplementary Manual

Vertical Xcelerator IP IP2007 Supplementary Manual

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