KVH Industries TracNet 3.0 User manual

Satellite Broadband

KVH

®

TracNet

™

3.0

user’s guide

TracNet 3.0

54-0272 & 54-0272-01 Addendum to Rev. A

TracNet

™

3.0 Manual

Addendum

(ECO # 7504)

The following information applies to Revision A of the

TracNet 3.0 Installation Manual (KVH Part Number 54-0272) and

TracNet 3.0 User’s Guide (KVH Part Number 54-0272-01).

Server Front Panel Redesign

The front panel of the TracNet server has been redesigned to

modernize its appearance. This change does not affect the

functionality of the server in any way. The power button and

hard drive activity light function as before, and no changes were

made to the rear panel connections.

The figure below shows the new front panel of the TracNet

server.

Figure 1

New Server Front Panel

1

Hard Drive Activity Light

(Entire bar illuminates blue)

Power Button

(Illuminates blue)

Welcome to TracNet 3.0

User’s Guide

This manual provides detailed instructions on the proper

operation and troubleshooting of the KVH TracNet 3.0 system.

For installation and configuration instructions, refer to the

Installation Manual.

Please direct questions, comments, or suggestions to:

KVH Industries, Inc. KVH Europe A/S

50 Enterprise Center Kokkedal Industripark 2B

Middletown, RI 02842-5279 USA 2980 Kokkedal, Denmark

Tel: +1 401 847-3327 Tel: +45 45 160 180

Fax: +1 401 849-0045 Fax: +45 45 160 181

E-mail: [email protected] E-mail: [email protected]

Internet: www.kvh.com Internet: www.kvh.com

If you have any comments regarding this manual, please e-mail

them to [email protected]. Your input is greatly appreciated!

KVH Part # 54-0272-01 Rev. A

TracNet Server Serial Number

This serial number will be required

for all troubleshooting or service

calls made regarding this product.

TracNet 3.0

Broadband Satellite

This system is configured for the

following broadband satellite:

HOTBIRDWB

THOR

TracNet™ is a trademark of KVH Industries, Inc.

TracVision

®

, Tracphone

®

, and KVH

®

are registered trademarks

of KVH Industries, Inc.

DVB

®

(Digital Video Broadcasting) is a registered trademark of the DVB Project.

Linksys

®

is a registered trademark of Linksys.

54-0272-01

i

Table of Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

1.1 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

1.2 System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

1.3 How the System Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

1.4 How to Use this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

1.5 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

2 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

2.1 Receiving Satellite Downloads . . . . . . . . . . . . . . . . . . . . . . . .11

2.2 Turning On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

2.3 Using the TracNet Interface . . . . . . . . . . . . . . . . . . . . . . . . . .13

2.4 Checking System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

2.5 Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . .16

2.6 Surfing the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

2.7 Sending/Receiving E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

2.8 Disconnecting from the Internet . . . . . . . . . . . . . . . . . . . . . . .20

2.9 Switching Between Satellites . . . . . . . . . . . . . . . . . . . . . . . . .23

2.10 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

2.11 Restarting/Shutting Down the TracNet Server . . . . . . . . . . . .25

2.12 Using Velocity

™

Acceleration . . . . . . . . . . . . . . . . . . . . . . . . . .26

3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

3.1 Troubleshooting Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

3.2 Causes and Remedies for Common

Operational Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

3.3 Enabling Remote Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . .48

3.4 Accessing Server Diagnostics via the Console Port . . . . . . .49

3.5 Upgrading the TracNet Software . . . . . . . . . . . . . . . . . . . . . . .52

3.6 Server Recovery Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

54-0272-01

ii

TracNet 3.0 User’s Guide

Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

A Advanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

B Broadband Coverage Maps . . . . . . . . . . . . . . . . . . . . . . . . . .63

Introduction

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1

1 – Introduction

This section provides a basic overview of the TracNet system. It

explains how the TracNet system works and describes the function of

each component.

Contents

1.1 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

1.2 System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

1.3 How the System Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

1.4 How to Use this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

1.5 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Introduction

54-0272-01

3

1.1 System Overview

With the TracNet 3.0 server interfaced with your onboard

computer network (LAN), DVB

®

-compatible TracVision

®

antenna,

and your Tracphone

®

Fleet antenna and/or GPRS modem, you

will enjoy two-way Internet access on your vessel, allowing you

to easily surf the web and communicate via e-mail and instant

messaging, even while on the move!

The diagram below shows a typical TracNet 3.0 system

configuration. For detailed wiring information, refer to the

TracNet 3.0 Installation Manual.

Figure 1-1

Basic TracNet System Diagram

IRD TV

PCs

TracVision Antenna

TracNet Server

Purchased Separately

Switch

Switchplate,

ADCU, or MCU

BDU

Tracphone Antenna

GPRS Modem

54-0272-01

4

TracNet 3.0 User’s Guide

1.2 System Components

A typical TracNet 3.0 system includes the following components:

TracNet Server (Supplied)

The server is a powerful computer at the heart of the TracNet

system. Like a router used with a cable modem or digital

subscriber line (DSL) at home, the TracNet server is a network

router that links your computers to an Internet service. The

server also includes a DVB modem and all required software for

enabling the service.

TracVision Antenna (Sold Separately)

The TracVision antenna system provides the downlink path for

receiving high-speed Internet data via the broadband satellite. It

also receives satellite TV signals and maintains a lock on the

satellite while the vessel is docked or underway.

Tracphone F33, F55, or F77 (Sold Separately)

The Tracphone Fleet antenna system provides a return link to the

Internet service provider (ISP) via Inmarsat’s Fleet Mobile Packet

Data Service (MPDS). The system also provides comprehensive

voice, fax, and data communications.

GPRS Modem (Sold Separately)

The GPRS modem allows you to use the cost-effective terrestrial

GSM mobile telephone networks for the TracNet return link

when you are berthed in a marina or cruising in waters within

the GSM coverage area.

Switch (Supplied)

When connected to the server, the five-port switch (manufactured

by Linksys

®

) provides wired Ethernet access to your local

network. Up to four computers, each having a 10/100BaseT

Ethernet LAN port, can link to the system via RJ45 cables

(network interface cards not supplied).

1.3 How the System Works

The TracNet 3.0 system offers two different methods of receiving

Internet data: broadband service and narrowband service.

Broadband Service

• Internet data received by: TracVision antenna

• TracVision antenna tracks: Broadband satellite

How Broadband Service Works:

1. When you visit a web site, download a file, or e-mail a

message, the TracNet server relays your request to the

satellite broadband network operations center using

the Tracphone MPDS or the GPRS modem connection.

2. The requested web page or file is retrieved from the

Internet and is broadcast via the broadband satellite.

3. Your TracVision antenna receives this satellite

downlink and delivers the web page or file to the

TracNet server, which then relays the data to your

networked computer.

Figure 1-2

How Broadband Service Works

Note that while you are using the broadband service, the

TracVision antenna is tracking the broadband satellite. Therefore,

unless the broadband satellite is also the satellite you use to

receive television signals, you will not be able to watch TV while

you’re online using the broadband service.

Introduction

54-0272-01

5

Maps showing the coverage areas

of the broadband satellites can be

found in

Appendix B on page 63

.

TracVision

Antenna

Broadband Satellite

Internet

TracNet Server Satellite TV SystemNetworked Computer

Only if broadband satellite

is the same satellite

used to watch TV.

GPRS Modem or

Tracphone Antenna

Narrowband Service

• Internet data received by: Tracphone Fleet antenna

or GPRS modem

• TracVision antenna tracks: TV satellite

How Narrowband Service Works:

1. When you visit a web site, download a file, or e-mail a

message, the TracNet server relays your request to an

ISP using the Tracphone MPDS or GPRS modem

connection.

2. The ISP retrieves the requested web page or file from

the Internet and sends it to the TracNet server via the

same connection. The server then relays the data to

your networked computer.

Figure 1-3

How Narrowband Service Works

Note that while you are using the narrowband service, the

TracVision antenna does not need to track the broadband

satellite. Therefore, you will be able to watch TV on an alternate

TV satellite while you’re online.

54-0272-01

6

TracNet 3.0 User’s Guide

TracVision

Antenna

TV Satellite

Internet

TracNet Server Satellite TV SystemNetworked Computer

GPRS Modem or

Tracphone Antenna

1.4 How to Use this Manual

This manual provides all of the information you need to operate

and troubleshoot the TracNet 3.0 system. For complete

installation and configuration information, refer to the TracNet 3.0

Installation Manual.

Typographical Conventions

This manual uses the following typographical conventions:

Icons Used in this Manual

This manual uses the following icons to call attention to

important information:

Introduction

54-0272-01

7

Text Example Description

Use the switch’s “Uplink” port. Name of a hardware port, user

interface section, or menu

Click the OK button. Name of a button, link, icon,

checkbox, tab, or text entry; implies

user action

Skip to

Section 6, “Completing

the Installation,” on page 61

.

Cross-reference to another section

or another manual

Icon Description

A helpful tip that either directs you to a related area

within the manual or offers suggestions on getting the

most from your system

An alert to important information regarding procedures,

product specifications, or product use

Information about installation, maintenance,

troubleshooting, or other mechanical issues

An electrical safety warning to help identify electrical

issues that can be a hazard to either this KVH product

or a user

1.5 Getting Help

If you experience an operating problem and/or need technical

assistance, please call your local authorised KVH TracVision

dealer/installer or distributor. If an authorised dealer/installer or

distributor is not located nearby, contact KVH Technical Support

directly:

Phone: +45 45 160 180

(Monday - Friday, 8:00 - 16:30 CET)

E-mail: [email protected]

54-0272-01

8

TracNet 3.0 User’s Guide

Operation

54-0272-01

9

2 – Operation

This section explains how to operate your TracNet system.

Contents

2.1 Receiving Satellite Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

2.2 Turning On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

2.3 Using the TracNet Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

2.4 Checking System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

2.5 Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

2.6 Surfing the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

2.7 Sending/Receiving E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

2.8 Disconnecting from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

2.9 Switching Between Satellites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

2.10 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

2.11 Restarting/Shutting Down the TracNet Server . . . . . . . . . . . . . . . . . .25

2.12 Using Velocity

™

Acceleration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Operation

54-0272-01

11

2.1 Receiving Satellite Downloads

For your TracNet system to receive broadband satellite Internet

downloads, the TracVision antenna must have a clear line of sight

to the satellite. If your Internet service is intermittent, or the

TracVision antenna cannot find the satellite, check around your

vessel for any objects that could be blocking the signal, such as

trees, other vessels, or buildings.

Figure 2-1

Satellite Blockage

You must also be located within the selected service’s coverage

area in order to receive Internet downloads. To view the TracNet

services’ broadband coverage maps, refer to Appendix B on

page 63.

®

54-0272-01

12

TracNet 3.0 User’s Guide

2.2 Turning On the System

To turn on the system, follow the steps below.

1. Ensure that power is applied to the TracVision

system, Tracphone system, and/or GPRS modem.

2. Press the blue power button on the server’s front

panel. Figure 2-2 shows the front panel power

button and indicators. If the server does not power

up, ensure the rear power switch is turned on.

Figure 2-2

Server Front Panel

3. Wait three minutes for the server to boot up. Once

the server’s Hard Drive Activity LED stops

blinking, restart your networked computers. This

will allow the TracNet DHCP server to assign IP

addresses.

4. Open the web browser on any computer

connected to the network. To bring up the TracNet

interface screen, enter the following URL into your

browser: http://tracnet.

If the TracNet interface screen does

not appear upon entering

http://tracnet, try entering

http://192.168.0.1 into your

browser. If that doesn’t work, restart

your networked computer and enter

http://tracnet again. If the TracNet

interface screen still does not

appear, refer to

Section 3,

“Troubleshooting,” on page 29

.

Not Used

Hard Drive Activity

LED (Amber)

Power LED

(Green)

Power Button

(Blue)

Operation

54-0272-01

13

2.3 Using the TracNet Interface

All operations and configurations are done through the TracNet

interface, which is available to any computer connected to the

network. The interface consists of several linked pages with a

status column at the left side of the screen and a navigation bar at

the top of the screen.

Figure 2-3

TracNet Interface Screen

Multiple Users

If you have multiple computers networked to the TracNet

system, each of these computers has the same access to the

TracNet interface. This means that any user with access to a

networked computer can control the system. For example, if a

user disconnects from the Internet at one of the networked

computers, all other networked computers will be disconnected

at the same time.

Status Column

Navigation Bar

Connect Button

2.4 Checking System Status

The status column on the left side of the TracNet interface screen

includes important system status information.

Figure 2-4

TracNet Status Column

Connection Status

The Connection Status section provides the following:

• Indicates whether you are currently online.

• If you are currently online, shows the approximate

amount of time you’ve been online and the

approximate amount of data that you’ve

sent/received. If you’re currently offline, shows

the approximate amount of time you spent and the

approximate amount of data sent/received during

your last online session. (Times are shown in

hours:minutes:seconds format; data is shown in

kilobytes.)

Outbound Connection Channel

If you are currently online, the Outbound Connection Channel

section shows which return link you are using: Fleet MPDS or

GPRS/UMTS.

54-0272-01

14

TracNet 3.0 User’s Guide

The amounts of time/data shown in

Connection Status may differ

slightly from the amounts shown on

your monthly invoice.

Operation

54-0272-01

15

Service Status

If you are currently online, the Service Status section shows

which service you are using: Broadband or Narrowband.

TracVision Antenna Status

The TracVision Antenna Status section provides the following:

• Shows which satellite your TracVision antenna is

currently tracking and reports the satellite signal

strength. If you are online using the broadband

service, it should indicate that the antenna is

tracking the broadband satellite.

• The Switch button allows you to switch between

the two satellites programmed in the TracVision

antenna. Once you click this button, the TracVision

antenna stops tracking the current satellite and

starts tracking the alternate programmed satellite.

Along with this satellite change, the TracNet

service changes to broadband or narrowband,

whichever service corresponds to the new satellite

selection.

2.5 Connecting to the Internet

To connect to the Internet, first go to the TracNet Home page.

When you first open the TracNet interface, this page will appear

automatically. Otherwise, you must select TracNet Home from

the navigation bar (see Figure 2-3 on page 13). Then follow the

steps below.

Figure 2-5

TracNet Home Page

1. Select a return link for your TracNet session.

Select Fleet MPDS if you wish to use the

Tracphone Fleet system. Select GPRS/UMTS if

you wish to use the GPRS modem. If you have

upgraded from TracNet 2.0 to 3.0, a “Globalstar”

option will also be displayed. The TracNet screen

shows only those links that are currently available.

For example, if you do not have a GPRS modem

connected to the TracNet system, the

“GPRS/UMTS” option will not be displayed.

TracNet reports the signal strength of each link:

• Green = Good

• Yellow = OK

• Red = Poor

54-0272-01

16

TracNet 3.0 User’s Guide

1

2

4

If the Tracphone system has BDU

software version 1.40 or earlier

installed, the TracNet system

cannot detect its signal strength; it

will always indicate red.

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KVH Industries TracNet 3.0 User manual

KVH Industries TracNet 3.0 User manual

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