Arlo VMS4230P-100NAS User guide

Type
User guide
November 2018
Arlo Technologies, Inc.
2200 Faraday Ave. Suite 150
Carlsbad, CA 92008 USA
202-11802-06
Arlo Pro 2
HD Security Camera System
User Manual
2
Support
For product updates and web support, visit http://www.arlo.com/en-us/support/.
Trademarks
© 2018 Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. App Store is a
service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of
Google Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its aliates. Other trademarks are for
reference purposes only.
Compliance
For regulatory compliance information including the EU Declaration of Conformity, visit www.arlo.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
3
Contents
1. Set Up Your System 7
How Arlo Pro 2 Works .................................................................................................................................................................. 7
Use Your Camera Wire-Free .............................................................................................................................................7
Get the Arlo App .................................................................................................................................................................................... 8
Connect Your Base Station to the Internet ....................................................................................... 9
Base Station LEDs .......................................................................................................................................................................... 10
Get an Account ....................................................................................................................................................................................10
Add an Arlo Pro 2 Camera to an Existing Arlo Account ..............................................11
Sync Your Cameras With the Base Station ....................................................................................... 11
Arlo Pro 2 Camera LED ...........................................................................................................................................................12
Firmware Updates .........................................................................................................................................................................13
Place or Mount Your Cameras .................................................................................................................................. 14
Choose a Good Spot for Your Arlo Pro 2 Camera ................................................................... 14
Position Your Camera to Optimize Its Field of View .......................................................... 15
Position Mode .........................................................................................................................................................................................17
Plug In and Charge Your Arlo Pro 2 Camera ....................................................................................17
Add a Camera From Another Arlo Account .......................................................................................18
2. View Your Content 20
View the Devices Page ...........................................................................................................................................................20
View Camera Feeds ...................................................................................................................................................................... 21
Pan and Zoom Video ....................................................................................................................................................................21
Look Back Video ................................................................................................................................................................................. 22
Record Clips From Live Video .....................................................................................................................................22
Take a Snapshot From Live Video .......................................................................................................................23
Talk and Listen ......................................................................................................................................................................................23
Control the Camera Feed Image ..........................................................................................................................24
Cloud Recording ................................................................................................................................................................................. 26
4
View Recordings and Snapshots .......................................................................................................................... 26
Share and Manage Library Recordings ....................................................................................................28
3. USB Device Storage With Arlo Pro 2 31
Connect a USB Storage Device .............................................................................................................................. 31
View the USB Storage Device Status ..........................................................................................................32
Safely Eject and Remove a USB Storage Device ....................................................................32
View Video Clips on a USB Storage Device ........................................................................................34
Change the USB Storage Device Overwrite Setting .......................................................34
Format a USB Storage Device ..................................................................................................................................35
Turn on Recording for a USB Storage Device ..............................................................................36
Stop Recording Onto a USB Storage Device ..................................................................................37
4. Personalize Your System 38
Name Your Camera .......................................................................................................................................................................38
Profile Settings ..................................................................................................................................................................................... 38
Grant Access to Friends ......................................................................................................................................................40
5. Modes, Rules, and Smart Alerts 43
Modes ....................................................................................................................................................................................................................43
Rules ........................................................................................................................................................................................................................ 44
Select a Mode ......................................................................................................................................................................................... 44
Change Motion Sensitivity ...............................................................................................................................................46
Automatically Stop Recording When Motion Stops ........................................................... 47
Change Audio Sensitivity .................................................................................................................................................... 47
Add a Rule That Includes a Siren Trigger ..............................................................................................48
Manage Alerts ........................................................................................................................................................................................ 49
Set Up Geofencing .........................................................................................................................................................................50
Geofencing With Multiple Mobile Devices ...........................................................................................51
Geofencing Accuracy ...............................................................................................................................................................52
Geofencing First In, Last Out ...................................................................................................................................... 53
Schedule Your Camera Rules ......................................................................................................................................53
5
Add a Mode ..................................................................................................................................................................................................55
Add a Mode With Dierent Rules for Each Camera ..........................................................57
Motion Detection Activity Zones ......................................................................................................................... 58
6. Settings 60
Turn the Arlo App Fingerprint ID Login On and O ............................................................. 60
Change the Time Zone ............................................................................................................................................................ 60
Camera Settings ................................................................................................................................................................................61
Audio Settings ........................................................................................................................................................................................ 63
Base Station Settings .............................................................................................................................................................. 64
View Device Information ..................................................................................................................................................... 69
Remove a Camera From Your Account ...................................................................................................... 69
7. Manage Your Subscription Plan 70
Subscription Plans .........................................................................................................................................................................70
Upgrade to a Paid Subscription Plan ............................................................................................................70
8. Continuous Video Recording 71
View the Timeline ............................................................................................................................................................................. 71
Navigate Through the Timeline ..............................................................................................................................71
View the Timeline Calendar ........................................................................................................................................... 72
9. Arlo Connect 74
Use Arlo With IFTTT ......................................................................................................................................................................74
Use Arlo With Alexa and the Arlo Alexa Skill ................................................................................... 74
10. FAQs and Troubleshooting 75
Battery FAQs ............................................................................................................................................................................................ 75
Manage Bandwidth for Streaming ...................................................................................................................76
Camera Glare at Night ............................................................................................................................................................77
Activity Zones and CVR Are Not Working .............................................................................................78
Can’t See Video Streams in a Browser ......................................................................................................78
Not Receiving Push Notifications .......................................................................................................................79
6
Verify That the Arlo Base Station Is Online ......................................................................................81
Base Station Is Oine ............................................................................................................................................................. 81
Signal Strength .................................................................................................................................................................................... 83
Reset the Arlo Base Station to Factory Settings .................................................................84
11. Rechargeable Battery Safety 85
Safety Rules for Arlo Pro Rechargeable Batteries ............................................................85
Safety Rules for Arlo Pro Charging Station .....................................................................................86
7
1. Set Up Your System
How Arlo Pro 2 Works
You can use your camera wire-free, powered by the battery, or while it is plugged
into an AC power outlet. Plugging in the camera unlocks more features. When your
Arlo Pro 2 camera detects motion, it uses a WiFi link to the Arlo Pro base station to
stream video to your Arlo account in the cloud.
Use Your Camera Wire-Free
Before using your camera wire-free, you must insert the battery. For the best
experience, we recommend that you charge the battery before using your camera
wire-free.
Note: You do not need to insert the battery if you are connecting your Arlo Pro 2 camera
to an AC power outlet.
¾ To install the battery:
1. Unlock the battery compartment by pressing and holding the latch.
2. Gently pull the battery door back to open the compartment.
8
Set Up Your System
3. Align the battery contacts.
4. Insert the battery.
5. Close the battery door.
For more information, see Safety Rules for Arlo Pro Rechargeable Batteries on page
85.
Get the Arlo App
For the best experience, download the Arlo app for your smartphone by scanning
this QR code or searching for Arlo in the app store.
Note: If you already use the Arlo app, make sure that you are using the latest version. To
find out if an update is available, go to the app store and search for Arlo.
https://my.arlo.com/#/login
9
Set Up Your System
Connect Your Base Station to the Internet
The base station connects to your home network and allows you to view your
camera streams from anywhere.
¾ To connect your base station to the Internet:
1. Connect the base station to your router using an Ethernet cable.
2. Connect the AC adapter to the base station and plug it in.
3. Turn the base station on by pressing the On/O button.
The Power LED and Internet LED on the front of the base station light green in
about two minutes.
Your base station is set up.
10
Set Up Your System
Base Station LEDs
See the following list for explanations for green, amber, and blinking LEDs:
Get an Account
¾ To set up an Arlo account:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
If you are using a mobile device that supports Touch ID
®
, you are prompted to
enable Touch ID or skip.
2. To use Touch ID, tap Enable Touch ID.
If you tap Skip, you can turn on the Arlo app fingerprint ID login later. See Turn
the Arlo App Fingerprint ID Login On and O on page 60.
3. Tap or click New to Arlo?.
4. Select Arlo (Wire-Free).
5. After the app discovers your device, select your base station’s serial number
from the menu.
6. Complete the required fields for account setup.
7. Tap or click Continue.
8. Select a subscription plan.
For more information, see Subscription Plans on page 70.
Green
The base station
is powered on.
Blinking green
A firmware update
is in progress. DO
NOT TURN OFF THE
BASE STATION OR
CAMERAS.
O
The base station
is powered o.
Green
The base station
is connected to
the Internet.
Amber
The base station is
connected to the
router but did not
get an Internet
connection.
O
The base station is
not connected to
your router.
Green
Cameras are
connected to the
base station.
Blinking green
The base station
is attempting
to sync with a
camera.
Blinking amber
A camera is too
far from the base
station. Signal
strength is weak.
O
No cameras are
detected.
Amber
The base station
is booting.
Power Internet Camera
Blinking green
The base station is
transmitting data.
11
Set Up Your System
Add an Arlo Pro 2 Camera to an Existing Arlo
Account
¾ To add an Arlo Pro 2 camera to an existing Arlo account:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
2. Tap or click Add Device.
3. Follow the onscreen instructions.
Sync Your Cameras With the Base Station
¾ To sync your cameras:
1. Place the camera 1 to 3 feet (30 to100 centimeters) from the base station.
Note: Cameras must be synced one at a time.
2. Press the Sync button on the top of the base station for about two seconds
and then release the button.
3. Wait for the Sync status LED to blink green.
12
Set Up Your System
4. Press the Sync button on top of the camera for about two seconds and then
release the button.
The LED on the camera blinks slowly when the sync process starts. The blue
LED blinks rapidly to confirm syncing.
The camera is ready for viewing.
The LED blinks amber if the sync is not successful. You must repeat the sync
process.
5. Repeat for each camera.
Arlo Pro 2 Camera LED
The LED on the camera lights when the camera
is powered on. The LED changes color and blinks
depending on the battery charge and to indicate
the status of activities such as syncing the camera
and updating the camera firmware.
See the following table for explanations for the LED.
13
Set Up Your System
Camera
LED
Color and Action Meaning
Solid blue The camera is connected to the Quick Charge 5V power
adapter and is fully charged.
Fast blinking blue for 3
seconds
The camera is connected to the Quick Charge 5V power
adapter and is charging.
Fast blinking blue for 10
seconds
The camera synced to the base station.
Solid amber The camera is booting.
Blinking amber once per
minute
The battery charge is low (15% or less).
Fast blinking amber for 10
seconds
The camera failed to sync to the base station.
Blinking blue and amber A firmware update is in progress. DO NOT TURN OFF THE
CAMERA.
Firmware Updates
During initial setup, when you add the base station to your Arlo account, the Arlo
Pro 2 system checks for firmware updates. After you sync the first camera, if
firmware updates are available, a prompt is displayed for firmware updates on the
Devices page. Live stream will not be available until the device is updated.
After a base station firmware update, the base station reboots and connects to
the Internet.
When a camera firmware update is in progress, the LED on the camera blinks
alternating blue and amber. After this, the LED is o for one to two minutes while
the camera installs the firmware.
Important: Do not open the battery door while the camera is updating and
installing firmware. After the camera firmware update completes, the camera syncs
to the base station again and the camera LED blinks blue rapidly for 10 seconds.
14
Set Up Your System
Place or Mount Your Cameras
You can place your camera on a shelf or
other flat surface, or you can mount it to
the wall.
Note: Use the Arlo app in Position mode to
help aim the camera. See Position Mode on
page 17.
¾ To mount your camera to the wall:
1. Fasten the mounting screw into the
wall, and hang the magnetic mount
from the screw.
2. If you’re mounting the camera to
drywall, be sure to use the plastic
drywall anchors that are provided.
Note: You can also use double-sided tape
instead of screws.
Choose a Good Spot for Your Arlo Pro 2 Camera
Place your Arlo Pro 2 camera in a location with a clear, unblocked field of view and
with a good wireless signal to the base station.
It’s important to keep distance in mind when placing your Arlo Pro 2 cameras:
Maximum. Place your camera a maximum of 300 feet (90 meters) from the base
station. The maximum line-of-sight range of 300 feet is reduced by each wall,
ceiling, or other major obstruction between the camera and base station. The
following materials reduce signal strength the most:
Unusually thick walls and ceilings
Brick
Concrete
Stone
Ceramic
Glass, especially mirrors
Metal
Large quantities of water, such as the water in a fish tank or water heater
15
Set Up Your System
Note: Check the Camera LED on the base station. If it’s blinking amber, the base
station detects a low data rate, a sign that a camera is too far from the base station.
Minimum. Place your Arlo cameras at 10 feet (300 centimeters) away from the
base station, and allow at least 6½ feet (2 meters) between cameras. Follow
these guidelines to prevent WiFi signals between the devices from interfering
with each other.
Position Your Camera to Optimize Its Field of View
The field of view is the area in which the camera can detect motion. Your Arlo Pro 2
camera has a 130-degree viewing angle. In the following images, the green areas
show your Arlo Pro 2’s field of view, both horizontally and vertically.
When positioning your Arlo Pro 2 camera, keep these tips in mind:
Keep active locations in the camera’s field of view. Position your camera so
that the space that you want to monitor is within the camera’s field of view.
Do not block the camera’s field of view. Make sure that no walls, tables, or
other objects are too close to your camera. If an object is within 2.5 inches (6.4
centimeters) of the sides or front of your camera, that object can reflect
infrared (IR) light back into the camera lens and cause glare or hazy video,
especially at night. The following images show positioning errors that can cause
glare and foggy night vision:
16
Set Up Your System
Aim with the cloud. Use Arlo’s Position mode to send video to the cloud as
quickly as possible. This allows you to aim the camera while watching the video
feed on your Arlo smartphone app to make near real-time adjustments to the
camera’s position. Go to your camera’s Settings page to turn on Position mode.
After the camera is in place, you can turn o Position mode, or wait for it to
automatically turn o after five minutes. For more information, see Position
Mode on page 17.
Elevate your camera. Mount your Arlo motion-detection camera at least 7
feet (2 meters) above the floor or the ground and aim it slightly downward for
the best sensor performance.
Make sure that side-to-side trac crosses Arlo’s field of view. Arlo’s
motion sensor is much more sensitive to side-to-side movement across its field
of view than to movement directly toward or away from the camera. The best
area for motion detection is 5 to 20 feet (1.5 to 6 meters) from the camera
position.
17
Set Up Your System
You can use the Motion Detection Test to verify if motion can be detected in
a camera’s current placement. The camera’s LED blinks amber when motion is
detected. Go to your camera’s Settings page to turn on the Motion Detection Test..
Position Mode
Position mode is available only when the camera is not streaming, recording motion,
or in Motion Detection mode.
¾ To place your camera in Position mode:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
If you are using a mobile device that supports Touch ID, you are prompted to
enable Touch ID or skip.
2. Tap or click Settings.
The Settings page displays.
3. Under Camera Settings, select the camera to position.
4. Tap or click Position Mode.
The camera starts streaming video.
Note: In Position mode, the camera streams video as fast as possible, without buering,
so that you can aim the camera while watching on a smartphone and make near real-time
adjustments to the camera position. This means that you might see lower-quality video
while the camera is in Position mode.
Plug In and Charge Your Arlo Pro 2 Camera
Your Arlo Pro 2 camera can be plugged in, or it can run on battery power from its
rechargeable battery. Plugging in the camera recharges the battery and allows
you to use more features, including activity zones, video analytics, a continuous
video recording (CVR) plan, and the Look Back feature. The Look Back feature lets
you view three seconds of video that was recorded before motion was triggered.
Note: Connecting your Arlo Pro 2 camera to the Arlo Solar Panel (sold separately) to
charge the battery does not provide AC power. To use activity zones and CVR, you must
plug the Arlo Pro 2 camera into an AC power outlet.
18
¾ To plug in the Arlo Pro 2 camera:
1. Connect the power adapter cable to the camera power adapter.
Note: You must use an Arlo Pro 2 power adapter.
2. Connect the other end of the adapter cable to the camera.
3. Plug the power adapter into an electrical outlet.
The camera LED lights solid blue when the camera battery is fully charged.
Note: You can buy spare Arlo Pro 2 rechargeable batteries and charge them in the Arlo
Charging Station (sold separately).
Add a Camera From Another Arlo Account
¾ To add a camera from another Arlo account:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Log in to the old Arlo account.
3. Tap or click Settings.
The Settings page displays.
4. Tap or click My Devices.
19
Set Up Your System
A list of cameras displays.
5. Tap or click the camera.
The settings for the camera display.
6. Scroll down and tap or click Remove Device.
The camera is removed from your account.
7. Log out of the Arlo app.
8. Sync the camera to the base station.
20
2. View Your Content
Videos recorded by your camera are stored in a library. You can view your recordings
and snapshots, mark them as favorites, and search using the filter.
View the Devices Page
When you launch the Arlo app, the Devices page displays.
Live Feed
Icon
Tap or click Live to display Camera Icon Display is based on the mode and
camera setup
Pause. Audio detection is on.
Record video manually. Motion detection is on.
Snapshot. WiFi signal.
Brightness. USB device storage.
Microphone. Start using Talk and Listen. Battery.
Speaker. Mute the audio.
Full screen.
Camera name
Camera feed
Camera icons
Select devices
New recordings
Snapshot and
video library
Detection
modes
Settings
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Arlo VMS4230P-100NAS User guide

Type
User guide

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