Arlo VMS4230P-100NAS User guide

November 2018

Arlo Technologies, Inc.

2200 Faraday Ave. Suite 150

Carlsbad, CA 92008 USA

202-11802-06

Arlo Pro 2

HD Security Camera System

User Manual

2

Support

For product updates and web support, visit http://www.arlo.com/en-us/support/.

Trademarks

service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of

Google Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its aliates. Other trademarks are for

reference purposes only.

Compliance

For regulatory compliance information including the EU Declaration of Conformity, visit www.arlo.com/about/regulatory/.

See the regulatory compliance document before connecting the power supply.

3

Contents

1. Set Up Your System 7

How Arlo Pro 2 Works .................................................................................................................................................................. 7

Use Your Camera Wire-Free .............................................................................................................................................7

Get the Arlo App .................................................................................................................................................................................... 8

Connect Your Base Station to the Internet ....................................................................................... 9

Base Station LEDs .......................................................................................................................................................................... 10

Get an Account ....................................................................................................................................................................................10

Add an Arlo Pro 2 Camera to an Existing Arlo Account ..............................................11

Sync Your Cameras With the Base Station ....................................................................................... 11

Arlo Pro 2 Camera LED ...........................................................................................................................................................12

Firmware Updates .........................................................................................................................................................................13

Place or Mount Your Cameras .................................................................................................................................. 14

Choose a Good Spot for Your Arlo Pro 2 Camera ................................................................... 14

Position Your Camera to Optimize Its Field of View .......................................................... 15

Position Mode .........................................................................................................................................................................................17

Plug In and Charge Your Arlo Pro 2 Camera ....................................................................................17

Add a Camera From Another Arlo Account .......................................................................................18

2. View Your Content 20

View the Devices Page ...........................................................................................................................................................20

View Camera Feeds ...................................................................................................................................................................... 21

Pan and Zoom Video ....................................................................................................................................................................21

Look Back Video ................................................................................................................................................................................. 22

Record Clips From Live Video .....................................................................................................................................22

Take a Snapshot From Live Video .......................................................................................................................23

Talk and Listen ......................................................................................................................................................................................23

Control the Camera Feed Image ..........................................................................................................................24

Cloud Recording ................................................................................................................................................................................. 26

4

View Recordings and Snapshots .......................................................................................................................... 26

Share and Manage Library Recordings ....................................................................................................28

3. USB Device Storage With Arlo Pro 2 31

Connect a USB Storage Device .............................................................................................................................. 31

View the USB Storage Device Status ..........................................................................................................32

Safely Eject and Remove a USB Storage Device ....................................................................32

View Video Clips on a USB Storage Device ........................................................................................34

Change the USB Storage Device Overwrite Setting .......................................................34

Format a USB Storage Device ..................................................................................................................................35

Turn on Recording for a USB Storage Device ..............................................................................36

Stop Recording Onto a USB Storage Device ..................................................................................37

4. Personalize Your System 38

Name Your Camera .......................................................................................................................................................................38

Proﬁle Settings ..................................................................................................................................................................................... 38

Grant Access to Friends ......................................................................................................................................................40

5. Modes, Rules, and Smart Alerts 43

Modes ....................................................................................................................................................................................................................43

Rules ........................................................................................................................................................................................................................ 44

Select a Mode ......................................................................................................................................................................................... 44

Change Motion Sensitivity ...............................................................................................................................................46

Automatically Stop Recording When Motion Stops ........................................................... 47

Change Audio Sensitivity .................................................................................................................................................... 47

Add a Rule That Includes a Siren Trigger ..............................................................................................48

Manage Alerts ........................................................................................................................................................................................ 49

Set Up Geofencing .........................................................................................................................................................................50

Geofencing With Multiple Mobile Devices ...........................................................................................51

Geofencing Accuracy ...............................................................................................................................................................52

Geofencing First In, Last Out ...................................................................................................................................... 53

Schedule Your Camera Rules ......................................................................................................................................53

5

Add a Mode ..................................................................................................................................................................................................55

Add a Mode With Dierent Rules for Each Camera ..........................................................57

Motion Detection Activity Zones ......................................................................................................................... 58

6. Settings 60

Turn the Arlo App Fingerprint ID Login On and O ............................................................. 60

Change the Time Zone ............................................................................................................................................................ 60

Camera Settings ................................................................................................................................................................................61

Audio Settings ........................................................................................................................................................................................ 63

Base Station Settings .............................................................................................................................................................. 64

View Device Information ..................................................................................................................................................... 69

Remove a Camera From Your Account ...................................................................................................... 69

7. Manage Your Subscription Plan 70

Subscription Plans .........................................................................................................................................................................70

Upgrade to a Paid Subscription Plan ............................................................................................................70

8. Continuous Video Recording 71

View the Timeline ............................................................................................................................................................................. 71

Navigate Through the Timeline ..............................................................................................................................71

View the Timeline Calendar ........................................................................................................................................... 72

9. Arlo Connect 74

Use Arlo With IFTTT ......................................................................................................................................................................74

Use Arlo With Alexa and the Arlo Alexa Skill ................................................................................... 74

10. FAQs and Troubleshooting 75

Battery FAQs ............................................................................................................................................................................................ 75

Manage Bandwidth for Streaming ...................................................................................................................76

Camera Glare at Night ............................................................................................................................................................77

Activity Zones and CVR Are Not Working .............................................................................................78

Can’t See Video Streams in a Browser ......................................................................................................78

Not Receiving Push Notiﬁcations .......................................................................................................................79

6

Verify That the Arlo Base Station Is Online ......................................................................................81

Base Station Is Oine ............................................................................................................................................................. 81

Signal Strength .................................................................................................................................................................................... 83

Reset the Arlo Base Station to Factory Settings .................................................................84

11. Rechargeable Battery Safety 85

Safety Rules for Arlo Pro Rechargeable Batteries ............................................................85

Safety Rules for Arlo Pro Charging Station .....................................................................................86

7

1. Set Up Your System

How Arlo Pro 2 Works

You can use your camera wire-free, powered by the battery, or while it is plugged

into an AC power outlet. Plugging in the camera unlocks more features. When your

Arlo Pro 2 camera detects motion, it uses a WiFi link to the Arlo Pro base station to

stream video to your Arlo account in the cloud.

Use Your Camera Wire-Free

Before using your camera wire-free, you must insert the battery. For the best

experience, we recommend that you charge the battery before using your camera

wire-free.

Note: You do not need to insert the battery if you are connecting your Arlo Pro 2 camera

to an AC power outlet.

¾ To install the battery:

1. Unlock the battery compartment by pressing and holding the latch.

2. Gently pull the battery door back to open the compartment.

8

Set Up Your System

3. Align the battery contacts.

4. Insert the battery.

5. Close the battery door.

For more information, see Safety Rules for Arlo Pro Rechargeable Batteries on page

85.

Get the Arlo App

For the best experience, download the Arlo app for your smartphone by scanning

this QR code or searching for Arlo in the app store.

Note: If you already use the Arlo app, make sure that you are using the latest version. To

ﬁnd out if an update is available, go to the app store and search for Arlo.

https://my.arlo.com/#/login

9

Set Up Your System

Connect Your Base Station to the Internet

The base station connects to your home network and allows you to view your

camera streams from anywhere.

¾ To connect your base station to the Internet:

1. Connect the base station to your router using an Ethernet cable.

2. Connect the AC adapter to the base station and plug it in.

3. Turn the base station on by pressing the On/O button.

The Power LED and Internet LED on the front of the base station light green in

about two minutes.

Your base station is set up.

10

Set Up Your System

Base Station LEDs

See the following list for explanations for green, amber, and blinking LEDs:

Get an Account

¾ To set up an Arlo account:

1. Tap the Arlo icon on your mobile device.

If you are using a computer, enter https://my.arlo.com/#/login in the address bar

of a browser.

If you are using a mobile device that supports Touch ID

®

, you are prompted to

enable Touch ID or skip.

2. To use Touch ID, tap Enable Touch ID.

If you tap Skip, you can turn on the Arlo app ﬁngerprint ID login later. See Turn

the Arlo App Fingerprint ID Login On and O on page 60.

3. Tap or click New to Arlo?.

4. Select Arlo (Wire-Free).

5. After the app discovers your device, select your base station’s serial number

from the menu.

6. Complete the required ﬁelds for account setup.

7. Tap or click Continue.

8. Select a subscription plan.

For more information, see Subscription Plans on page 70.

Green

The base station

is powered on.

Blinking green

A ﬁrmware update

is in progress. DO

NOT TURN OFF THE

BASE STATION OR

CAMERAS.

O

The base station

is powered o.

Green

The base station

is connected to

the Internet.

Amber

The base station is

connected to the

router but did not

get an Internet

connection.

O

The base station is

not connected to

your router.

Green

Cameras are

connected to the

base station.

Blinking green

The base station

is attempting

to sync with a

camera.

Blinking amber

A camera is too

far from the base

station. Signal

strength is weak.

O

No cameras are

detected.

Amber

The base station

is booting.

Power Internet Camera

Blinking green

The base station is

transmitting data.

11

Set Up Your System

Add an Arlo Pro 2 Camera to an Existing Arlo

Account

¾ To add an Arlo Pro 2 camera to an existing Arlo account:

1. Tap the Arlo icon on your mobile device.

If you are using a computer, enter https://my.arlo.com/#/login in the address bar

of a browser.

2. Tap or click Add Device.

3. Follow the onscreen instructions.

Sync Your Cameras With the Base Station

¾ To sync your cameras:

1. Place the camera 1 to 3 feet (30 to100 centimeters) from the base station.

Note: Cameras must be synced one at a time.

2. Press the Sync button on the top of the base station for about two seconds

and then release the button.

3. Wait for the Sync status LED to blink green.

12

Set Up Your System

4. Press the Sync button on top of the camera for about two seconds and then

release the button.

The LED on the camera blinks slowly when the sync process starts. The blue

LED blinks rapidly to conﬁrm syncing.

The camera is ready for viewing.

The LED blinks amber if the sync is not successful. You must repeat the sync

process.

5. Repeat for each camera.

Arlo Pro 2 Camera LED

The LED on the camera lights when the camera

is powered on. The LED changes color and blinks

depending on the battery charge and to indicate

the status of activities such as syncing the camera

and updating the camera ﬁrmware.

See the following table for explanations for the LED.

13

Set Up Your System

Camera

LED

Color and Action Meaning

Solid blue The camera is connected to the Quick Charge 5V power

adapter and is fully charged.

Fast blinking blue for 3

seconds

The camera is connected to the Quick Charge 5V power

adapter and is charging.

Fast blinking blue for 10

seconds

The camera synced to the base station.

Solid amber The camera is booting.

Blinking amber once per

minute

The battery charge is low (15% or less).

Fast blinking amber for 10

seconds

The camera failed to sync to the base station.

Blinking blue and amber A ﬁrmware update is in progress. DO NOT TURN OFF THE

CAMERA.

Firmware Updates

During initial setup, when you add the base station to your Arlo account, the Arlo

Pro 2 system checks for ﬁrmware updates. After you sync the ﬁrst camera, if

ﬁrmware updates are available, a prompt is displayed for ﬁrmware updates on the

Devices page. Live stream will not be available until the device is updated.

After a base station ﬁrmware update, the base station reboots and connects to

the Internet.

When a camera ﬁrmware update is in progress, the LED on the camera blinks

alternating blue and amber. After this, the LED is o for one to two minutes while

the camera installs the ﬁrmware.

Important: Do not open the battery door while the camera is updating and

installing ﬁrmware. After the camera ﬁrmware update completes, the camera syncs

to the base station again and the camera LED blinks blue rapidly for 10 seconds.

14

Set Up Your System

Place or Mount Your Cameras

You can place your camera on a shelf or

other ﬂat surface, or you can mount it to

the wall.

Note: Use the Arlo app in Position mode to

help aim the camera. See Position Mode on

page 17.

¾ To mount your camera to the wall:

1. Fasten the mounting screw into the

wall, and hang the magnetic mount

from the screw.

2. If you’re mounting the camera to

drywall, be sure to use the plastic

drywall anchors that are provided.

Note: You can also use double-sided tape

instead of screws.

Choose a Good Spot for Your Arlo Pro 2 Camera

Place your Arlo Pro 2 camera in a location with a clear, unblocked ﬁeld of view and

with a good wireless signal to the base station.

It’s important to keep distance in mind when placing your Arlo Pro 2 cameras:

• Maximum. Place your camera a maximum of 300 feet (90 meters) from the base

station. The maximum line-of-sight range of 300 feet is reduced by each wall,

ceiling, or other major obstruction between the camera and base station. The

following materials reduce signal strength the most:

• Unusually thick walls and ceilings

• Brick

• Concrete

• Stone

• Ceramic

• Glass, especially mirrors

• Metal

• Large quantities of water, such as the water in a ﬁsh tank or water heater

15

Set Up Your System

Note: Check the Camera LED on the base station. If it’s blinking amber, the base

station detects a low data rate, a sign that a camera is too far from the base station.

• Minimum. Place your Arlo cameras at 10 feet (300 centimeters) away from the

base station, and allow at least 6½ feet (2 meters) between cameras. Follow

these guidelines to prevent WiFi signals between the devices from interfering

with each other.

Position Your Camera to Optimize Its Field of View

The ﬁeld of view is the area in which the camera can detect motion. Your Arlo Pro 2

camera has a 130-degree viewing angle. In the following images, the green areas

show your Arlo Pro 2’s ﬁeld of view, both horizontally and vertically.

When positioning your Arlo Pro 2 camera, keep these tips in mind:

• Keep active locations in the camera’s ﬁeld of view. Position your camera so

that the space that you want to monitor is within the camera’s ﬁeld of view.

• Do not block the camera’s ﬁeld of view. Make sure that no walls, tables, or

other objects are too close to your camera. If an object is within 2.5 inches (6.4

centimeters) of the sides or front of your camera, that object can reﬂect

infrared (IR) light back into the camera lens and cause glare or hazy video,

especially at night. The following images show positioning errors that can cause

glare and foggy night vision:

16

Set Up Your System

• Aim with the cloud. Use Arlo’s Position mode to send video to the cloud as

quickly as possible. This allows you to aim the camera while watching the video

feed on your Arlo smartphone app to make near real-time adjustments to the

camera’s position. Go to your camera’s Settings page to turn on Position mode.

After the camera is in place, you can turn o Position mode, or wait for it to

automatically turn o after ﬁve minutes. For more information, see Position

Mode on page 17.

• Elevate your camera. Mount your Arlo motion-detection camera at least 7

feet (2 meters) above the ﬂoor or the ground and aim it slightly downward for

the best sensor performance.

• Make sure that side-to-side trac crosses Arlo’s ﬁeld of view. Arlo’s

motion sensor is much more sensitive to side-to-side movement across its ﬁeld

of view than to movement directly toward or away from the camera. The best

area for motion detection is 5 to 20 feet (1.5 to 6 meters) from the camera

position.

17

Set Up Your System

You can use the Motion Detection Test to verify if motion can be detected in

a camera’s current placement. The camera’s LED blinks amber when motion is

detected. Go to your camera’s Settings page to turn on the Motion Detection Test..

Position Mode

Position mode is available only when the camera is not streaming, recording motion,

or in Motion Detection mode.

¾ To place your camera in Position mode:

1. Tap the Arlo icon on your mobile device.

If you are using a computer, enter https://my.arlo.com/#/login in the address bar

of a browser.

If you are using a mobile device that supports Touch ID, you are prompted to

enable Touch ID or skip.

2. Tap or click Settings.

The Settings page displays.

3. Under Camera Settings, select the camera to position.

4. Tap or click Position Mode.

The camera starts streaming video.

Note: In Position mode, the camera streams video as fast as possible, without buering,

so that you can aim the camera while watching on a smartphone and make near real-time

adjustments to the camera position. This means that you might see lower-quality video

while the camera is in Position mode.

Plug In and Charge Your Arlo Pro 2 Camera

Your Arlo Pro 2 camera can be plugged in, or it can run on battery power from its

rechargeable battery. Plugging in the camera recharges the battery and allows

you to use more features, including activity zones, video analytics, a continuous

video recording (CVR) plan, and the Look Back feature. The Look Back feature lets

you view three seconds of video that was recorded before motion was triggered.

Note: Connecting your Arlo Pro 2 camera to the Arlo Solar Panel (sold separately) to

charge the battery does not provide AC power. To use activity zones and CVR, you must

plug the Arlo Pro 2 camera into an AC power outlet.

18

¾ To plug in the Arlo Pro 2 camera:

1. Connect the power adapter cable to the camera power adapter.

Note: You must use an Arlo Pro 2 power adapter.

2. Connect the other end of the adapter cable to the camera.

3. Plug the power adapter into an electrical outlet.

The camera LED lights solid blue when the camera battery is fully charged.

Note: You can buy spare Arlo Pro 2 rechargeable batteries and charge them in the Arlo

Charging Station (sold separately).

Add a Camera From Another Arlo Account

¾ To add a camera from another Arlo account:

1. Tap the Arlo icon on your mobile device.

If you are using a computer, enter https://my.arlo.com/#/login in the address bar

of a browser.

The Devices page displays.

2. Log in to the old Arlo account.

3. Tap or click Settings.

The Settings page displays.

4. Tap or click My Devices.

19

Set Up Your System

A list of cameras displays.

5. Tap or click the camera.

The settings for the camera display.

6. Scroll down and tap or click Remove Device.

The camera is removed from your account.

7. Log out of the Arlo app.

8. Sync the camera to the base station.

20

2. View Your Content

Videos recorded by your camera are stored in a library. You can view your recordings

and snapshots, mark them as favorites, and search using the ﬁlter.

View the Devices Page

When you launch the Arlo app, the Devices page displays.

Live Feed

Icon

Tap or click Live to display Camera Icon Display is based on the mode and

camera setup

Pause. Audio detection is on.

Record video manually. Motion detection is on.

Snapshot. WiFi signal.

Brightness. USB device storage.

Microphone. Start using Talk and Listen. Battery.

Speaker. Mute the audio.

Full screen.

Camera name

Camera feed

Camera icons

Select devices

New recordings

Snapshot and

video library

Detection

modes

Settings

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Arlo VMS4230P-100NAS User guide

Arlo VMS4230P-100NAS User guide

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