Lutron Electronics Co., Inc.
7200 Suter Road
Coopersburg, PA 18036-1299
Made and printed in the U.S.A. 3/05 P/N 044-103 Rev. A
LIMITED WARRANTY
Lutron will, at its option, repair or replace any unit that is defective in materials or manufacture
within one year after purchase. For warranty service, return unit to place of purchase or mail
to Lutron at 7200 Suter Rd., Coopersburg, PA 18036-1299, postage pre-paid.
THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES, AND THE
IMPLIED WARRANTY OF MERCHANTABILITY IS LIMITED TO ONE YEAR FROM PUR-
CHASE. THIS WARRANTY DOES NOT COVER THE COST OF INSTALLATION, REMOVAL
OR REINSTALLATION, OR DAMAGE RESULTING FROM MISUSE, ABUSE, OR DAMAGE
FROM IMPROPER WIRING OR INSTALLATION. THIS WARRANTY DOES NOT COVER
INCIDENTAL OR CONSEQUENTIAL DAMAGES. LUTRON'S LIABILITY ON ANY CLAIM
FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE
MANUFACTURE, SALE, INSTALLATION, DELIVERY, OR USE OF THE UNIT SHALL
NEVER EXCEED THE PURCHASE PRICE OF THE UNIT.
This warranty gives you specific legal rights, and you may have other rights which vary from
state to state. Some states do not allow limitations on how long an implied warranty lasts, so
the above limitation may not apply to you. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.
This product may be covered by one or more of the following U.S. patents: 5,838,226;
5,905,442 and corresponding foreign patents. U.S. and foreign patents pending. Lutron,
GRAFIK Eye, RadioRA, and the RadioRA and Sunburst logos are registered
trademarks, and Chronos is a trademark of Lutron Electronics Co., Inc.
© 2005 Lutron Electronics Co., Inc.
Troubleshooting Guide
Definitions of Common Terms:
• setup device - A setup device is any device with a web browser capable of configuring the RadioRA
® Network Control Interface (e.g.
personal computer, tablet PC, PDA)
• user pages - The user pages (http://lutron) are web pages served by the Network Control Interface to the user’s web browser. They
allow control of the RadioRA lighting system through web-based buttons.
• setup pages - The setup pages (http://lutron/setup) are web pages served by the Network Control Interface to the user’s web browser.
They allow setup and configuration of the buttons displayed on the user pages.
Symptom
Power LED is not lit.
The Ethernet Activity / Link
LED is not lit.
Typing "http://lutron/setup" in
the web browser address
bar does not load the setup
pages.
Dimmers, Switches or
GRAFIK Eye
® Control Units
do not respond to button
presses on user pages.
Possible Cause
No power to the Network Control
Interface (NCI).
The NCI is not plugged into the net-
work.
The NCI requires 1 minute to boot
up after power is applied, before
setup can be started.
The setup device is not plugged into
the network.
The setup device (PC, PDA, etc.)
does not have an IP address.
The setup device and/or NCI are
connected to a network that does
not have a DHCP Server.
RS232 cable is not connected to
both devices.
Chronos Bridge using incorrect
baud rate.
The scene being activated in the
Chronos Bridge or RS232 Interface
is not programmed.
User page button is activating
incorrect scene in Chronos Bridge
or the RS232 Interface.
Remedy
Verify that there is power to the NCI. Verify the power LED is lit.
Verify that the NCI is connected to the network using the standard cat 5
Ethernet cable provided. DO NOT use a crossover cable. DO NOT con-
nect the NCI directly to a personal comptuer.
Wait 1 minute for the NCI to boot up. The User LED will flash once every
2 seconds when the NCI is ready.
Verify that the setup device is connected to the network using a standard
cat 5 Ethernet cable.
Verify that the setup device has a valid IP address and can communicate
with the network. For further information on connecting the setup device
to the network, refer to the instructions provided by the manufacturer of
the setup device.
Networks with a router (not a hub or switch) typically have a DHCP
Server. Verify that the network has a DHCP Server, and it is enabled.
Verify that the RS232 cable is present and connected properly (do not
use a null modem cable).
On an RS232 Interface or Chronos
TM Bridge verify that the RS232 Tx and
Rx LEDs flash when a button is pressed on the web page.
Verify baud rate on the Chronos Bridge is set to 9600 baud. See Chronos
Setup and Installation Guide (P/N 044-037) for deatils.
Program the scene being activated through the Chronos Bridge or RS232
Interface. See Overview (page 1).
Verify user page button function is configured correctly in the setup
pages. On a Chronos Bridgeuse the Terminal (under RS232 Setup) to
verify incoming commands. See Configuring the NCI (page 3).
Technical and Sales Assistance
If you need assistance, call the toll-free Lutron Technical
Support Center. Please provide exact model number when
calling.
+1-800-523-9466 (U.S.A., Canada and the Caribbean)
Other countries call:
Tel: +1-610-282-3800
Fax: +1-610-282-3090
Visit our Web site at www.lutron.com