FP ultimail User manual

Operator Manual

ultimail

Metering System

2The control panel – Display and Keyboard

Multifunction keys

(soft keys)

Numeric keys:

– Enter digits

– Enter letters, punctuation

and special characters

Display

(illuminated)

C/CE key

– Clear input

– Call default setting

In the home menu, press C/CE for 3 seconds:

Home menu is reset to standard

Arrow keys:

leaf through lists

Back to the Home menu Info key:

Display help

Enter key:

– Confirm input

– Acknowledge error message

Go back to the higher

window / menu level

SET UP menu:

Change system

settings

Start/Stop key

Start letter transport /

metering

Metering labels

Load postage:

TELESET

Register

display

Multifunction keys

(soft keys)

Contents 3

1 Safety tips ______________________________________________________9

2 A short description of the ultimail _________________________________10

3 Switching the ultimail ON / OFF ___________________________________12

4 ultimail Operation Basics ________________________________________14

4.1 Access control by MASTER / USER card ______________________14

4.2 The operating menu ______________________________________15

4.3 Trial run ________________________________________________18

5 Setting the meter imprint ________________________________________20

5.1 Postage value / Canada Post product selection _________________21

5.1.1 Setting the postage value / product using the memory ____________22

5.1.2 Setting dispatch data _____________________________________25

5.1.2.1 Selecting the dispatch data for a new product __________________25

5.1.2.2 Editing a product _________________________________________29

5.1.3 Setting the weight ________________________________________30

5.1.3.1 Weighing mail pieces (optional) _______________________________30

5.1.3.2 Setting the weight of the mail piece manually ___________________31

5.1.4 Entering the postage value manually (BASE-Variant only) ____________32

5.2 Date __________________________________________________33

5.3 Logo / advertising imprint __________________________________34

6 Metering ______________________________________________________36

6.1 Preparatory work _________________________________________36

6.1.1 Setting up catch tray ______________________________________36

6.1.2 On the sealer: adjust letter guide (ultimail with sealer only) ____________36

6.1.3 On the feeder: adjust letter guide (ultimail with feeder only) ____________38

6.1.4 Switch on / off seal function (ultimail with feeder / sealer only) ___________39

6.2 Change account _________________________________________40

6.3 Positioning and metering a letter ____________________________41

6.3.1 ultimail with manual positioner ______________________________42

6.3.2 ultimail with sealer (optional) _________________________________43

6.3.3 ultimail with feeder (optional) _________________________________44

6.3.3.1 Positioning letters in stack _________________________________44

6.3.3.2 Positioning single letters ___________________________________45

6.4 Metering labels __________________________________________46

ultimail Operator Manual

4

7 Special functions _______________________________________________47

7.1 Postage correction _______________________________________47

7.2 Redate ________________________________________________48

7.3 Working with the pre-select counter __________________________49

7.4 Using the ultimail as incoming mail stamp _____________________51

7.5 Only seal letters (optional) ___________________________________52

7.6 Using an external postage scale _____________________________53

7.6.1 Connecting an external postage scale with the ultimail ___________53

7.6.2 Operating ultimail with an external postage scale ________________54

8 Register ______________________________________________________55

9 Loading postage – TELESET _____________________________________56

9.1 What is TELESET? _______________________________________56

9.2 Loading postage _________________________________________57

10 Account administration __________________________________________59

10.1 Setting up a new account __________________________________59

10.2 Change settings for existing accounts ________________________61

10.2.1 Change standard setting for the logo _________________________61

10.2.2 Release / block TELESET access ___________________________63

10.2.3 Changing budgets and assigning credits ______________________64

10.2.4 Change name ___________________________________________66

10.3 Generate / block USER card(s) for an account __________________67

10.4 Switch on / off “access card required?” ________________________69

10.5 Display and print account information _________________________70

10.6 Set an account to zero ____________________________________72

10.6.1 Set one account to zero ___________________________________72

10.6.2 Set all accounts to zero ____________________________________72

10.7 Delete accounts _________________________________________73

10.7.1 Delete one account _______________________________________73

10.7.2 Delete all accounts _______________________________________73

11 Memory handling _______________________________________________74

11.1 Displaying and printing memory assignment ___________________74

11.2 Saving settings __________________________________________75

11.3 Renaming memory items __________________________________76

11.4 Deleting memory items ____________________________________77

Contents 5

12 Print image data administration ___________________________________78

12.1 Print and display logo _____________________________________78

12.2 Change the logo names ___________________________________79

12.3 Loading print image data from cards _________________________80

12.4 Delete print image data ____________________________________81

13 Advanced settings & system information ___________________________82

13.1 Setting the operating mode _________________________________82

13.2 Viewing / printing / sending system information _________________84

13.3 Displaying and clearing down the item counter _________________85

13.4 Displaying and clearing down the advert counter ________________86

13.5 Low postage warning – setting the threshold ___________________87

13.6 Tone signal _____________________________________________88

13.7 Display contrast _________________________________________89

13.8 Day light saving time ______________________________________90

13.9 Setting the time zone _____________________________________92

13.10 Manage rate tables _______________________________________93

13.10.1 Load rate table __________________________________________93

13.10.2 Delete rate table _________________________________________93

13.11 Integrated scale (optional) ___________________________________94

13.11.1 Taring _________________________________________________94

13.11.2 Setting weighing mode ____________________________________95

13.12 Setting print head standby time _____________________________96

13.13 Setting letter transport run-on time ___________________________97

13.14 Modem configuration – adjusting the dialing parameters __________98

13.15 Generate MASTER card __________________________________100

13.16 Selecting the user interface language ________________________101

13.17 Account administration extension ___________________________102

13.18 Enable memories _______________________________________103

13.19 Changing phone numbers _________________________________104

13.20 Changing the origin postal code ____________________________106

13.21 Withdraw machine ______________________________________107

ultimail Operator Manual

6

14 Maintenance and care __________________________________________109

14.1 Cleaning the ultimail metering system _______________________109

14.2 Changing the ink cartridges _______________________________110

14.3 Adjusting the ink cartridges ________________________________116

14.4 Cleaning the print system _________________________________117

14.5 Filling the water tank (only feeder / sealer) _______________________118

14.6 Adjust moistening level (only feeder / sealer) _____________________120

14.7 Cleaning / changing the moistening sponge (only feeder / sealer) _____121

14.8 Cleaning / changing the moistening brush (only feeder / sealer) _______125

14.9 Changing the battery _____________________________________127

15 Tips for troubleshooting ________________________________________129

15.1 Possible causes and remedies _____________________________129

15.2 Removing letter jams ____________________________________136

15.3 Attach adjustable letter guide to feeder / sealer ________________138

15.4 Error codes (selection) ___________________________________139

15.5 Display, print and send diagnostics list _______________________144

Appendix

Moving the ultimail to another location ______________________________145

Access rights __________________________________________________154

Setup-Menu (overview) __________________________________________156

Country codes _________________________________________________157

Tips and tricks _________________________________________________161

Glossary ______________________________________________________169

Technical Data _________________________________________________173

Index ________________________________________________________178

Sealer ultimail 60 (optional) ________________________________________186

Feeder ultimail 120 (optional) _______________________________________187

Postage meter ultimail 60 / ultimail 120 ______________________________188

Service _______________________________________________________189

About this operator manual 7

About this operator manual

Please read this operator manual before using the ultimail

metering system. Please keep the manual near the ultimail at

all times for reference.

This operator manual applies to all configurations and equip-

ment varieties of postage meters ultimail 60 and ultimail 120.

Functions that are only available for particular models or equip-

ment options are shown by an additional note, e.g. (optional).

In this operator manual, “ultimail” stands for postage meters

ultimail 60 and ultimail 120.

Quick reference The quick reference gives you an overview of the operating

menu and metering with the ultimail.

The following keywords and symbols identify the safety tips in

this operator manual.

Warning! indicates a potential hazard which may result in

injury.

Warning! indicates a potential hazard which may result in

injury caused by rotating components. Danger areas of the

ultimail are marked with such a safety sign.

Caution! indicates a potential hazard that may result in

damage to the ultimail or impair the metering process.

The following symbols and text features are used in this

operator manual:

MEMORY Menu names and options from the operating menu are written

in capital letters.

“Please select…” Prompts and messages are highlighted by quotation marks.

A tip offers advice or additional suggestions for improving the

operation.

Display illustrations show current settings and show what to

type. The multifunction key(s) to be pressed is / are marked in

black.

8ultimail Operator Manual

Notice

The information contained in this document is subject to

change without notice.

Francotyp-Postalia is not liable for errors contained herein or

for incidental or consequential damages in connection with the

use of this document.

No part of this document may be photocopied, reproduced or

displayed in any form without the prior written consent of

Francotyp-Postalia.

Francotyp-Postalia GmbH

Safety tips 9

1 Safety tips

The ultimail is a digital metering system with an inkjet printer for metering letter mail.

The ultimail complies with the pertinent safety regulations for office information

equipment.

Please observe the following tips for your own safety:

• Installation and commissioning of the metering system have to be done by qualified

personnel authorized by Francotyp-Postalia.

• Only operate the ultimail system on a grounded single-phase power socket. Make

sure that the power supply used corresponds to the voltage indicated on the label

plate.

• Use only the power and modem cables provided or approved by Francotyp-

Postalia. Make sure that cables are not damaged.

• Make sure the socket for connecting the ultimail is close by and easily accessible

at all times.

• Do not reach into the danger areas marked with warning signs. Keep long hair,

fingers, loose clothing pieces, shawls and jewelry away from moving machine

parts.

• Do not remove any safety or protective equipment. Do not make them inoperative

or unable to function. Do not remove any parts of the housing.

• Never cover the ventilation slots in the housing.

• Pull out the power plug in the event of danger! Call the after-sales service.

• Make sure that no liquids or foreign objects penetrate the interior of the ultimail. If

this happens, pull out the power plug immediately. Have the ultimail metering

system checked by Francotyp-Postalia service before starting it up again.

• Use the “Sealer ultimail 60” only with the ultimail 60 postage meter. It is not possible

to operate the sealer without the ultimail 60 postage meter.

• Use the “Feeder ultimail 120” only with the ultimail 120 postage meter. It is not

possible to operate the feeder without the ultimail 120 postage meter.

• Only use original ink cartridges from Francotyp-Postalia. Observe the information

enclosed with every cartridge.

• Only use the batteries provided by Francotyp-Postalia. Observe the instructions

enclosed with the battery for correct use and disposal.

• Only have maintenance and repair work done by qualified personnel authorized by

Francotyp-Postalia. Otherwise your warranty will be voided. You will be liable for

any damages.

• If you wish to install the ultimail metering system at another location, observe the

specific notes for moving the ultimail metering system on page 145.

ultimail Operator Manual

10

2 A short description of the ultimail

The ultimail is a digital metering system with an inkjet printer for

metering letter mail (ink jet print with two ink cartridges

arranged side by side).

Design In its basic version, the metering system consists of the postage

meter, manual positioner and catch tray.

The postage meter is available as model

–ultimail 60 with a processing speed up to 60 letters per

minute

–ultimail 120 with a processing speed up to 120 letters per

minute.

Menu-supported

user interface

The user interface in the lit display will lead to the desired

results in a fast and safe way. Simply follow the instructions in

the display, whether for setting the meter imprint, modifying the

system settings or service functions.

Help No illegal entries are allowed by the ultimail – you are informed

by an appropriate message. A help function offers additional

advice and support.

Metering You simply position the letter - the ultimail will seize the letter,

meter it and place it in the catch tray ready for dispatch.

You can meter mail pieces up to a thickness of 6.35 mm (¼'') of

an ink absorbent material directly. You can also attach self-

adhesive FP labels to the mailpiece.

Logo imprint You can print an advert of your choice on your mail.

TELESET Load postage with the TELESET process via a built-in modem

– fast, comfortable and, if necessary, 24 hours a day.

Protection against

unauthorized use

The MASTER card / USER card functionality protects the

ultimail against unauthorized use and facilitates the assignment

of individual access rights.

Flexible and up to date You can be sure that you always work with the latest tariffs and

rates of Canada Post. Well before new tariffs and rates of

Canada Post come into effect, the ultimail receives the new rate

table via modem. Switching over to the new rate table –

according to the schedule – is controlled by the system clock.

New logos can easily be loaded into your ultimail from the chip

card.

A short description of the ultimail 11

Additional functions The following functions will soon be among your favorites:

–Label dispenser to print self-adhesive FP labels,

for instance for large or thick mail pieces.

–Account function for separate registration and billing of

postage costs.

–Memory function for frequently used products of Canada

Post.

–Incoming Mail. Imprint “Received on: …” onto your incoming

mail.

–Print lists for account data, register states…

–Remote diagnostics. You can transfer important system

data via the built-in modem to the Francotyp-Postalia service.

Options The following components are available as options for

functionality extension:

–Integrated scale. When the equipment includes an

integrated scale, the ultimail determines the weight of your

mail in a fast and reliable way.

–Sealer ultimail 60. Automatic sealer for the ultimail 60 to

moisten and seal letters. The letters are positioned manually.

–Feeder ultimail 120. Automatic feeder with sealer. The

letters are separated from the stack, optionally moistened

and sealed, and fed to the postage meter. To process large

size envelopes contact Francotyp-Postalia for support.

You will find an overview of the ultimail system components on

pages 186 to 188.

ultimail Operator Manual

12

3 Switching the ultimail ON / OFF

Use the power switch on the back of the

postage meter to switch the ultimail and

installed optional system components

ON / OFF.

Switching on

• Switch the power switch on the back

of the postage meter to the I position.

The display light goes on and a start

routine is initialized. The self-test is

accompanied by signalling beeps and

information on display. The ultimail

checks and activates all system

components and loads the data. This

procedure takes some time.

The home menu appears in the display.

The ultimail is ready for operation.

Note:

The example shows the complete home

menu.

ACCOUNT only appears if an access

card (MASTER or USER) is plugged in or

if access control is switched off.

A postage value appears only if

– all necessary dispatch data have been

selected,

– the weight displayed exceeds 0 grams,

and

– an access card (MASTER or USER) is

plugged in or if access control is

switched off.

Power switch

(back of the

machine)

ON

The home menu (example)

Switching the ultimail ON / OFF 13

Switching off

Caution! Always switch the ultimail off

using the power switch. Never simply pull

the power cord or interrupt the power in

any other way before the printing system

has moved to sealed position. Only in that

way you can prevent drying and maintain

a constant printing quality.

You should change to the home menu

before switching the ultimail off.

• Press .

• Switch the power switch on the back

of the postage meter to the O position.

The ultimail finishes all operations which

are currently in process and moves the

printing system to sealed position. This

process may take some time.

ultimail switches off thereafter. The

display light switches off as well.

OFF

Power switch

(back of the

machine)

ultimail Operator Manual

14

4 ultimail Operation Basics

In this chapter you will learn about the basic ultimail 60 and ultimail 120 functions and

how to handle the operating menu.

4.1 Access control by MASTER / USER card

The MASTER and USER cards, commonly referred to as access cards, control the

access rights to the postage meter.

A MASTER card allows access to all functions.

A USER card allows access to selected functions only:

– Metering to the assigned account

– Memory handling

– Assigning a logo to the current account.

For an overview of all access rights refer to page 154.

How to plug the access card into the

card reader

• Insert access card into the card reader

in the direction of the arrow. The chip

on the card should face downward.

• Push access card in as far as it goes.

You will feel the card snap in.

How to remove the access card

• Simply pull the access card out of the

card reader.

The authorization for metering can be set so that no access card is required.

Metering is then possible without access card on all accounts (see

Chapter 10.4 on page 69).

ultimail Operation Basics 15

4.2 The operating menu

In this chapter you will get to know the home menu and the product selection menu.

The total of the ultimail user interface works in a similar way. You will soon get used

to the other windows (SET UP menu, input, prompt, error message, help).

The home menu

The home menu appears after switching

on. At one glance, you can see all

settings for metering (product of Canada

Post, date, logo imprint…).

A postage value appears only if

– all necessary dispatch data have been

selected,

– the weight displayed exceeds 0 grams,

and

– an account has been set / an access

card (MASTER or USER) has been

plugged.

The keys to the left and right of the

display are multi-function keys (also

called soft keys). You can see the

assigned function immediately next to the

key in the display.

In the home menu you can

– set logo and dispatch date.

– call saved product settings (memory):

choose the product (dispatch data,

weight, postage value).

– go to product selection menu to set the

product.

– change the account (if access to this

function is permitted).

– weigh letters (ultimail with scale only).

– meter.

With the key you go back to home

menu from other menus.

Postage value

Status bar

Current account

Name

Dispatch date

Dispatch data

Input field

Weight

Logo

Product of Canada Post

Number

ultimail Operator Manual

16

Displaying the product selection menu

Open the product selection menu where

you set dispatch data and weight from the

home menu.

You can choose to

– set a new product or

– display / edit current product settings.

To set a new product press the multi-

function key in the home menu to the right

of PRODUCT SELECTION. The ultimail

opens the Product selection menu. The

field showing the current product settings

is empty.

To display / edit the product press one of

the two multi-function keys to the right of

the product in the home menu. (These

are the two keys at the top right next to

the display). The ultimail opens the

product selection menu and displays the

current product settings.

The Product selection menu

The display field shows the current

product settings:

the postage value, all dispatch data

selected, and the weight.

A postage value appears only if

– all necessary dispatch data have been

selected,

– the weight displayed exceeds 0 grams,

and

– an account has been set / an access

card (MASTER or USER) has been

plugged.

The dispatch data available for selection

are shown in the display left.

Display / edit the set

product

Setting a new

product

Dispatch data available

for selection

Display field

for the current

product setting

Set Weight

ultimail Operation Basics 17

In the Product selection menu you can

– select dispatch data (using the multi-

function keys to the left of the display).

When more than four items are avail-

able: scroll using MORE / PREVIOUS.

– manually specify the weight (using the

multi-function key to the right of

WEIGHT).

– weigh letters (ultimail with scale only).

Some of the multi-function keys are

without function in the Product selection

menu (see the figure).

Return to home menu

• With the key you go back to the

home menu.

When you exit the product selection

menu, the ultimail saves the current

settings.

How menu sequences are visualized

The “path” through the operating menu to

the different functions is represented in

this way:

• Go to the SET UP menu using the

key.

• Select SYSTEM SETTINGS

DISPLAY.

You will see menu names, options or

functions which you should select one

after the other by pressing the associated

multifunction keys.

For fast orientation you will find an over-

view of the SET UP menu on page 156.

Multi-function keys:

without function here

SET UP

SYSTEM SETTINGS

DISPLAY

ultimail Operator Manual

18

4.3 Trial run

You can check the settings for metering

(e.g. logo) and the print quality by printing

a test imprint with postage value “0.00”

(zero-rated postal indicia).

The ultimail prints a normal meter imprint

with the postage value “0.00”.

• Go to the SET UP menu using the

key.

• Select SYSTEM SETTINGS PRINT

ZERO RATED POSTAL INDICIA.

• Place an empty envelope on the letter

receiving tray:

– side to be printed face up

– the upper edge flush to the letter

guide face.

• Push the envelope in until the letter

sensor recognizes the envelope and

starts letter transport.

The ultimail feeds the envelope, prints,

and places the printed envelope in the

catch tray.

End “Zero imprint” mode

• Keep the key pressed for approx.

3 seconds.

The ultimail goes back to METERING

mode.

In the same way you can position an empty envelope for trial run at the sealer

or at the feeder. For details on how to use sealer and feeder, read Chapter 6.

Using the key you can print the zero imprint on an FP label.

ZERO-RATED POSTAL INDICIA

SET UP

SYSTEM SETTINGS

PRINT

Letter guide face

ultimail Operation Basics 19

Check print quality

Canada Post reserves the right to reject

illegible meter imprints. Make sure your

ultimail prints flawless meter imprints

without misalignments.

• Examine the zero imprint. It must not

contain any gaps or misalignments.

If the imprint exhibits misalignment:

• Adjust the ink cartridges (see

Chapter 14.3).

If the imprint contains gaps:

• Clean the ink cartridges (see

Chapter 14.4).

Correct:

Insufficient:

Misalignment

Insufficient:

Gaps

ultimail Operator Manual

20

5 Setting the meter imprint

Set up the meter imprint by selecting the product and other settings in the home

menu:

– Postage value / product of Canada Post (see Chapter 5.1)

– Date (see Chapter 5.2)

– Logo (see Chapter 5.3).

After switching the ultimail on the

following settings for the meter imprint

are set:

– Dispatch data, weight and postage

value are default settings that are

stored in MEMORY 1.

– The date is set to the current date.

– The logo is ruled by the current

account.

Refer to Chapter 6.2 on how to change

the account.

Logo Postage value Dispatch date

2D barcode

Counter and security code

Machine-ID

Printing date and time

Origin postal code

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FP ultimail User manual

FP ultimail User manual

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