NCR 5964 User manual

Brand: NCR

Model: 5964

Category: POS terminals

Type: User manual

NCR 5964 12.1-inch Touch LCD

Release 1.0

User's Guide

B005-0000-1324

Issue B

The product described in this book is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software,

and firmware become available. NCR, therefore, reserves the right to change specifications without prior

notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the

world. In some instances, photographs are of equipment prototypes. Therefore, before using this document,

consult with your NCR representative or NCR office for information that is applicable and current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization,

and value of this book.

Address correspondence to:

Manager, Information Products

NCR Corporation

2651 Satellite Blvd.

Duluth, GA 30096

By NCR Corporation

Dayton, Ohio U.S.A.

Preface

Safety Requirements

Caution: This device should only be powered by a power source

which meets Safety Extra Low Voltage (SELV) and LPS (Limited Power

Source) requirements per UL1950, IEC 950, and EN 60 950. The power

source must be certified by the appropriate safety agency for the

country of installation.

Caution: For continued protection against risk of fire, replace only

with the same type and ratings of fuse.

Attention: Pour prévenir et vous protéger contre un risque de feu,

remplacer la fusible avec une autre fusible de même type, seulement.

Audience

This manual is written for hardware installer/service personnel,

system integrators, programmers, and field engineers.

iii

Table of Contents

Chapter 1: Overview

Introduction ...........................................................................................1-1

Model Number ...............................................................................1-2

Major Model Code .....................................................................1-2

Sub Model Code .........................................................................1-2

Power Code.................................................................................1-2

Language Code...........................................................................1-2

Compatibility.........................................................................................1-3

Standard Features .................................................................................1-3

Wedge Controller ...........................................................................1-4

Speaker.............................................................................................1-4

External Standard PC Keyboard Connector...............................1-4

Optional Features..................................................................................1-5

2-Track JIS MSR ..............................................................................1-5

No MSR Kit .....................................................................................1-5

Peripheral Tray Mount for 5964 ...................................................1-5

Weights and Measures Label Kit..................................................1-5

Integrated 2 x 20 Customer Display ............................................1-6

Chapter 2: Site Preparation

Physical Environment ..........................................................................2-1

Operating Range.............................................................................2-1

Storage Range .................................................................................2-1

Transit Range ..................................................................................2-1

Electrical Environment.........................................................................2-2

Power Consumption (Touch Head).............................................2-2

Dimensions ............................................................................................2-3

Tilt/Swivel Dimensions ................................................................2-3

5964 w/Customer Display............................................................2-4

12.1-inch LCD Display .........................................................................2-5

LCD Panel........................................................................................2-5

LCD Adapter Board .......................................................................2-5

LCD Backlight Inverter Module...................................................2-6

Chapter 3: Installation

Installing the 5964 .................................................................................3-1

Serial Number Location.................................................................3-2

Connector Panel Access.................................................................3-2

Connector Panel Location.........................................................3-3

5964 Cables Connecting to a POS ............................................3-3

Cable Routing .................................................................................3-4

Mounting Options..........................................................................3-4

Installing an Integrated Customer Display (5972-F040) ...........3-5

Powering Up........................................................................................3-10

Calibrating the Touch Screen ............................................................3-11

Calibration Using MicroTouch (Windows) ..............................3-11

Calibration Using Microcal (DOS) .............................................3-14

Summary ...................................................................................3-15

Screen Saving Feature ........................................................................3-16

Chapter 4: Programming

Device Interfaces ...................................................................................4-1

12.1-Inch DynaKey Video Drivers ...............................................4-1

Wedge Controller Interface...........................................................4-2

Touch Screen Interface...................................................................4-2

MSR Interface..................................................................................4-4

PS/2 Keyboard Interface ...............................................................4-4

Panel OFF/ON Sequence.....................................................................4-4

Chapter 5: Service and Repair

Problem Isolation Procedures .............................................................5-2

Servicing the Touch Screen Module...................................................5-5

Touch Screen Cleaning Procedures .............................................5-5

MSR Cleaning Cards......................................................................5-5

Disassembly Procedures ......................................................................5-6

Removing the Back Cover.............................................................5-6

Removing the 5964 Wedge Touch Controller Board.................5-9

Removing the LCD.......................................................................5-11

Replacing the Backlight ...............................................................5-12

Replacing the Touchscreen .........................................................5-13

Removing the MSR.......................................................................5-14

Spare Parts List....................................................................................5-15

External Keyboard Connector...........................................................5-16

Index

Revision Record

Issue Date Remarks

A Feb 2002 First issue

B May 2002 Added Touch Screen Calibration section

vii

Radio Frequency Interference Statements

Federal Communications Commission (FCC)

Information to User

This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide

reasonable protection against harmful interference when the equipment is operated in

a commercial environment. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instruction

manual, may cause harmful interference to radio communications. Operation of this

equipment in a residential area is likely to cause interference in which case the user

will be required to correct the interference at his own expense.

NCR is not responsible for any radio or television interference caused by unauthorized

modification of this equipment or the substitution or attachment of connecting cables

and equipment other than those specified by NCR. The correction of interference

caused by such unauthorized modification, substitution or attachment will be the

responsibility of the user. The user is cautioned that changes or modifications not

expressly approved by NCR may void the user’s authority to operate the equipment.

Canadian Department of Communications

This Class A digital apparatus complies with Canadian ICES-003.

This digital apparatus does not exceed the Class A limits for radio noise emissions

from digital apparatus set out in the Radio Interference Regulations of the Canadian

Department of Communications.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les

limites applicables aux appareils numériques de la classe A prescrites dans le

règlement sur le brouillage radioélectriques édicté par le ministrère des

Communications du Canada.

International Radio Frequency Interference Statement

Warning: This is a Class A product. In a domestic environment this product may

cause radio interference in which case the user may be required to take adequate

measures.

viii

Voluntary Control Council for Interference (VCCI)

International Radio Frequency Interference Statement

Warning: This is a Class A product. In a domestic environment this product may

cause radio interference in which case the user may be required to take adequate

measures.

Chapter 1: Overview

19429

Introduction

The NCR 5964 is a 12.1-inch SVGA (800X600) Liquid Crystal Display

with Touch Screen.

1-2 Chapter 1: Overview

Model Number

The 5964's twelve-digit model number is located on its serial number

label. The model number identifies the 5964 features. The twelve-digit

model number is defined in the following illustration.

5964 20 90 9000

Language Code

Major Model Code

Class Number

Sub Model Code

Power Code

19651

Major Model Code

Major Model Code Description

20 5-wire touchscreen

Sub Model Code

The following sub model codes identify features of the 5964.

Sub Model Code Description

00 Integrated mount

01 Table top mount

Power Code

Power Code Description

90 12 Vdc Powered by Host

Language Code

Language Code Description

90 No Language

Chapter 1: Overview 1-3

Compatibility

The 5964 is designed as an optional input/output device for the

following workstations:

• NCR 7452/7453-4000 Retail Workstation

• NCR RealPOS 7456 Retail Terminal

Standard Features

The 5964 contains a 12.1-inch active matrix (TFT) color LCD Touch

Screen:

• Integrated enclosure, including the LCD panel

• LCD backlight hardware switch selectable at full or reduced

brightness

• PS/2 style keyboard interface

• Wedge controller for MSR and Speaker

• Internal mono speaker controlled by wedge controller

• Custom LCD cable for 7452/7453 LCD interface with RS-232 and

PS/2

• Integrated and remote cable length options (1m or 4m)

• Three Track ISO MSR

• Integrated and table top mount

1-4 Chapter 1: Overview

Wedge Controller

The Wedge controller consists of a microcontroller and associated

circuitry that permits (via a “PC standard” keyboard interface) the

Touch Screen LCD to support the following peripheral devices:

• MSR - a three-track ISO or two-track JIS (optional)

• Speaker

The controller logically connects these devices in series with a standard

PC keyboard. The retail workstation or PC interprets the data flow as

keyboard input. For more information on the Wedge, refer to the NCR

Wedge Software User’s Guide, BD20-1368-B. The 5964 includes support

for a decoded RS-232 scanner.

Speaker

The 5964 includes its own built-in speaker controlled by the wedge

controller only.

External Standard PC Keyboard Connector

Because the 5964 does not have alphanumeric keys, a standard PC

keyboard can be connected externally to the 5964 whenever keyboard

input is required

Chapter 1: Overview 1-5

Optional Features

2-Track JIS MSR

This kit (5964-K012) includes an integrated 2-track JIS MSR head.

No MSR Kit

This kit (5964-K010) is a filler plate to cover the hole in the 5964 cabinet

with no MSR is installed.

Peripheral Tray Mount for 5964

This kit is used to attach the 5964-2000 integrated model to the

workstation. A Peripheral Tray for 5964 kit (7452-K301) is needed to

connect the 5964 to the workstation.

Weights and Measures Label Kit

This kit (5964-K000) includes ten (10) weights and measures labels. A

weights and measures label must be placed on the 5964 display when

the workstation configuration includes a scale.

1-6 Chapter 1: Overview

Integrated 2 x 20 Customer Display

The 5964 can include an optional integrated customer display, which is

a 5972 VFD or LCD Customer Display with multiple mounting options.

19452

Chapter 2: Site Preparation

Physical Environment

The physical environments required for the 5964 LCD Display are

listed in this section.

Operating Range

Condition Range

Temperature 5° to 45°C

Relative Humidity 10% to 90% (Non-condensing)

Atmospheric Pressure 3000 meters (max.)

Storage Range

Condition Range

Temperature -10° to 50°C

Relative Humidity 10% to 90%

Transit Range

Condition Range

Temperature -40° to 60°C (One week max.)

Relative Humidity 5% to 95%

2-2 Chapter 2: Site Preparation

Electrical Environment

Voltage Tolerance Current (Typical) Current (Max)

12.1”LCD

+12 V Supply

Voltage

±10%

1000 mA 1500 mA

+5V External

Keyboard Voltage

±5%

N/A 250 mA

+5V External

Wedge Scanner

Voltage

±5%

N/A 250 mA

Power Consumption (Touch Head)

Typical Maximum

12.1” LCD

12 W 18 W

Chapter 2: Site Preparation 2-3

Dimensions

19555

(348 mm)

13.7 in.

(252 mm)

9.9 in.

(297 mm)

11.7 in.

Tilt/Swivel Dimensions

20305

Swivel Angle

88.0

Swivel Angle

88.0

Hinge Tilt Angle

87.6

2-4 Chapter 2: Site Preparation

5964 w/Customer Display

19557

12.9 in.

(328 mm)

13.7 in.

(348 mm)

16.6 in.

(42.2mm)

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NCR 5964 User manual

Brand: NCR

Model: 5964

Category: POS terminals

Type: User manual

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NCR 5964 User manual

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