H3C Aolynk EP302 User manual

Aolynk EP302 IP Phone

User Manual

Hangzhou H3C Technologies Co., Ltd.

http://www.h3c.com

Manual Version: T2-UM-20070410-1.00

No part of this manual may be reproduced or transmitted in any form or by any means

without prior written consent of Hangzhou H3C Technologies Co., Ltd.

Trademarks

H3C, , Aolynk, , H

3

Care,

, TOP G, , IRF, NetPilot,

Neocean, NeoVTL, SecPro, SecPoint, SecEngine, SecPath, Comware, Secware,

Storware, NQA, VVG, V

2

G, V

n

G, PSPT, XGbus, N-Bus, TiGem, InnoVision and

HUASAN are trademarks of Hangzhou H3C Technologies Co., Ltd.

All other trademarks that may be mentioned in this manual are the property of their

respective owners.

Notice

The information in this document is subject to change without notice. Every effort has

been made in the preparation of this document to ensure accuracy of the contents, but

all statements, information, and recommendations in this document do not constitute

the warranty of any kind, express or implied.

To obtain the latest information, please access:

http://www.h3c.com

Technical Support

[email protected]om

http://www.h3c.com

About This Manual

Purpose

This document is used to guide you through installing, setting up and using this product.

Please read it carefully before your operation.

Intended Audience

This document is intended for ordinary business users.

Organization

This document is organized as follows:

Chapter Content

1 Product Overview

This chapter describes the main functions and

features of the Aolynk EP302 IP Phone

(hereinafter referred to as the EP302).

2 Installation and Initial Setup

This chapter describes the safety instructions on

installing and using the EP302, the installation

steps and the initial setup.

3 Getting Started

This chapter describes the basic knowledge on

using the EP302, including the keypad, the LEDs

and the menus.

4 Using the Phone

This chapter describes how to use the common

functions of the EP302, such as placing a call

and transferring a call.

5 Phone Settings

This chapter describes how to set up the EP302,

such as the account information and the speed

dial function.

6 FAQs

This chapter describes the problems that you

may encounter in setting up or using the EP302,

and the solutions to them.

7 Appendix – Technical

Specifications

This chapter describes the technical

specifications of the EP302.

8 Appendix - Glossary

This chapter describes the glossary in relation to

the EP302.

Conventions

The manual uses the following conventions:

I. Command conventions

Convention Description

Boldface

The keywords of a command line are in Boldface.

italic

Command arguments are in italic.

[ ]

Items (keywords or arguments) in square brackets [ ] are

optional.

{ x | y | ... }

Alternative items are grouped in braces and separated by

vertical bars. One is selected.

[ x | y | ... ]

Optional alternative items are grouped in square brackets

and separated by vertical bars. One or none is selected.

{ x | y | ... } *

Alternative items are grouped in braces and separated by

vertical bars. A minimum of one or a maximum of all can be

selected.

[ x | y | ... ] *

Optional alternative items are grouped in square brackets

and separated by vertical bars. Many or none can be

selected.

&<1-n>

The argument(s) before the ampersand (&) sign can be

entered 1 to n times.

# A line starting with the # sign is comments.

II. GUI conventions

Convention Description

Boldface

Window names, button names, field names, and menu

items are in Boldface. For example, the New User window

appears; click OK.

>

Multi-level menus are separated by angle brackets. For

example, File > Create > Folder.

→

Simple operation steps are connected by the arrow symbol.

For example, Speed Dial → select a number → press the

Call soft key, which means to select the Speed Dial menu

first, then select a speed dial number, and finally press the

Call soft key.

III. Symbols

Convention Description

Caution

Means reader be careful. Improper operation may cause

data loss or damage to equipment.

 Note Means a complementary description.

Environmental Protection

This product has been designed to comply with the requirements on environmental

protection. For the proper storage, use and disposal of this product, national laws and

regulations must be observed.

User Manual

Aolynk EP302 IP Phone Table of Contents

i

Table of Contents

1 Product Overview.............................................................................................................. 1

1.1 Introduction......................................................................................................................1

1.2 Product Appearance ........................................................................................................2

1.3 Main Features and Functions ..........................................................................................2

1.4 Functions Available when Working with an XE Series IP PBX ........................................2

2 Installation and Initial Setup .............................................................................................. 5

2.1 Packing List .....................................................................................................................5

2.2 Safety Instructions on Installing and Using the Phone ....................................................5

2.3 Installation and Cable Connection ...................................................................................6

2.3.1 Installation .............................................................................................................6

2.3.2 Cable Connections ................................................................................................7

2.3.3 Attaching the Handset Cord ..................................................................................8

2.3.4 Attaching the Power Cord .....................................................................................9

2.3.5 Adjusting the Footstand.......................................................................................10

2.4 Initial Setup....................................................................................................................11

3 Getting Started ................................................................................................................ 17

3.1 Keys and Functions .......................................................................................................18

3.2 LEDs..............................................................................................................................20

3.3 LCD Display and Description.........................................................................................21

3.4 Menu Structure ..............................................................................................................22

3.4.1 Call Features Menu Structure .............................................................................24

3.4.2 Advanced Features Menu Structure....................................................................24

3.4.3 Advanced Settings Menu Structure .....................................................................25

3.5 Input Method..................................................................................................................25

4 Using the Phone ............................................................................................................. 26

4.1 Place a Call ...................................................................................................................26

4.2 Speed Dial .....................................................................................................................27

4.3 Redial the Last Called Number......................................................................................27

4.4 Answer a Call ................................................................................................................27

4.5 Switch Between the Handset and the Speaker Phone ..................................................27

4.6 Adjust the Volume .........................................................................................................27

4.7 Use the User Directory ..................................................................................................28

4.7.1 View the User Directory Entries ..........................................................................29

4.7.2 Dial from the User Directory ................................................................................29

4.7.3 Find a Telephone Number in the User Directory .................................................29

4.8 Use the Call History.......................................................................................................30

4.8.1 View/Dial out a Placed Call .................................................................................30

User Manual

Aolynk EP302 IP Phone Table of Contents

ii

4.8.2 View/Dial out a Received Call .............................................................................30

4.8.3 View/Dial out a Missed Call.................................................................................30

4.8.4 Delete the Call History ........................................................................................31

4.9 Three-Party Conference ................................................................................................31

4.9.1 Announced Three-Party Conference...................................................................31

4.9.2 Unannounced Three-Party Conference...............................................................32

4.10 Call Hold ......................................................................................................................33

4.11 Call Waiting .................................................................................................................35

4.12 Call Transfer ................................................................................................................36

4.13 Call Park ......................................................................................................................37

4.14 Call Forward to Voice Mailbox .....................................................................................39

4.15 Voice Mails ..................................................................................................................40

4.16 Retrieve Voice Mails ....................................................................................................40

4.17 Email Prompt ...............................................................................................................41

4.18 Mute.............................................................................................................................41

4.19 View Phone Settings ...................................................................................................41

4.20 Bridging a PC to the Network ......................................................................................41

5 Phone Settings ............................................................................................................... 43

5.1 Speed Dial Settings .......................................................................................................43

5.2 Common Call Settings ...................................................................................................44

5.2.1 Auto Answer ........................................................................................................44

5.2.2 Do Not Disturb.....................................................................................................44

5.2.3 Call Forward ........................................................................................................45

5.2.4 Directed Call Pickup ............................................................................................46

5.2.5 Call Forward to Voice Mailbox.............................................................................47

5.3 Advanced Features .......................................................................................................47

5.3.1 View Feature Codes ............................................................................................47

5.3.2 Execute Feature Functions .................................................................................48

5.4 Advanced Settings.........................................................................................................48

5.4.1 Network Settings .................................................................................................48

5.4.2 Volume Settings ..................................................................................................48

5.4.3 Ringing Tones .....................................................................................................48

5.4.4 Account Information ............................................................................................49

5.4.5 Registration Status ..............................................................................................49

5.4.6 Language Settings ..............................................................................................49

5.4.7 Software Version .................................................................................................49

5.5 Restore the Default Settings..........................................................................................50

6 FAQs............................................................................................................................... 51

7 Appendix – Technical Specifications................................................................................ 54

8 Appendix – Glossary ....................................................................................................... 55

User Manual

Aolynk EP302 IP Phone 1 Product Overview

1

1 Product Overview

1.1 Intr

ned

IP world to users.

he EP302 provides different functions, LCD displays and menu items when working

with different IP PBXs (XE2000 series and XE7000 series).

oduction

Aolynk EP302 IP Phone (hereinafter referred to as the EP302) is specially desig

for business users. With elegant appearance and rich features, the EP302 works

together with an XE series IP PBX to present a wonderful Vo

T

 Note:

This manual describes the functions and menus of the EP302 when working with an

enario that the

EP302 works with an XE7000 series IP PBX, and use “EP302-XE2000” to refer to

e scenario that the EP302 works with an XE2000 series IP PBX.

XE7000 series IP PBX. It also describes the slight differences in functions and

menus when the EP302 works with an XE2000 series IP PBX.

To simplify description, we use “EP302-XE7000” to refer to the sc

th

User Manual

Aolynk EP302 IP Phone 1 Product Overview

2

1.2 Product Appearance

Figure 1-1 The EP302 appearance

1.3 Main Features and Functions

z Supports the session initiation protocol (SIP).

z Provides a large-size LCD panel. By following the text-graphic instructions, you

can use or set the phone with ease.

z Provides common function keys such as redial, conference call, call hold,

speaker, volume adjustment, speed dial, line switching and so on.

z Supports two concurrent call lines.

z Supports two operating languages, Chinese and English.

z Supports various custom ring tones.

z Provides one LAN port and one PC port. The LAN port is PoE-capable so that

the phone can be powered through the Ethernet. The PC port allows the phone

to bridge a PC to the network.

z Supports various encoding and decoding schemes, such as G.711 (µ/a), G.729,

G.723 and G.722, to provide top voice quality.

1.4 Functions Available when Working with an XE Series IP

PBX

The following table lists the main functions of EP302-XE7000, including the functions

that are not supported or are different in EP302-XE2000.

User Manual

Aolynk EP302 IP Phone 1 Product Overview

3

 Note:

To use the functions of the EP302 that are available when it works with an XE series

IP PBX, proper settings should be configured and enabled on the XE series IP PBX.

Table 1-1 Main functions of the EP302

Function/Feature Description

User Directory

(Not supported by

EP302-XE2000)

Managed at the server end and read through the

network

10 received calls

10 placed calls

Call History

10 missed calls

9 speed dial numbers

4 speed dial keys

Dialing from the call history

Dial features

Dialing from the user directory

Auto-Answer (incoming calls are automatically

answered in speaker phone mode)

Do not disturb

Call forward

Directed call pickup

Call hold

Call park

Call transfer

Call features

Conference call

Voice mailbox

Not supported in

EP302-XE2000)

Record and check voice messages, call forward to

voice mailbox (one-touch operation)

Regular value-added

features (different in

EP302-XE2000 and

EP302-XE7000)

EP302-XE7000: remote call forward, hotline,

warmline, music on hold, backup server, blacklist, call

coverage, call restriction, dial policy, anonymous call,

custom ring tone, busy lamp field and so on.

These features are to be configured by the network

administrator. Consult your network administrator for

how to use these features.

User Manual

Aolynk EP302 IP Phone 1 Product Overview

4

Function/Feature Description

EP302-XE2000: centralized assignment of telephone

numbers, load balancing, backup server, abbreviated

dialing, clock service, time check service, call-back,

directed call pickup, time-based call restriction and so

on.

These features are to be configured by the network

administrator. Consult your network administrator for

how to use these features.

Feature codes

You can implement a function by entering the

corresponding feature code.

Speaker phone

Allows you to answer a call without picking up the

handset.

Volume adjustment

Adjusts the volumes for the ringer, the handset, the

speaker and the microphone.

Mute

Disables the opposite side from hearing any sound

from your side during a call, and you can still hear the

opposite side.

Automatic time update

The time and time zone settings are automatically

updated to the server, without any need for manual

setting.

User Manual

Aolynk EP302 IP Phone 2 Installation and Initial Setup

5

2 Installation and Initial Setup

2.1 Pac

ntents against the

king List

Unpack the shipping carton with caution and check the co

following packing list:

2.2 Saf

prohibited. Read the technical

one, and follow the

Figure 2-1 Packing list

If any item is broken or missing, contact your local dealer timely.

ety Instructions on Installing and Using the Phone

Use the phone indoors only. Outdoor cabling is

specifications of the phone before installing and using the ph

instructions below to ensure its proper operation.

User Manual

Aolynk EP302 IP Phone 2 Installation and Initial Setup

6

Figure 2-2 Safety instructions on installing/using the EP302

2.3 Installation and Cable Connection

2.3.1 Installation

You can place the EP302 on a desktop or mount it on a wall.

Figure 2-3 Place the EP302 on a desktop

User Manual

Aolynk EP302 IP Phone 2 Installation and Initial Setup

7

Figure 2-4 Mount the EP302 on a wall

2.3.2 Cable Connections

Complete cable connections on the EP302 and connect the EP302 to your LAN by

following these steps:

1) Connect one end of the network cable that came with the phone to the LAN port

on the back of the EP302, and the other end to an Ethernet outlet of your work

area. You can connect a PC to the PC port on the back of the EP302 or connect

nothing to it.

2) Connect one end of the handset cord to the handset and the other end to the

handset port on the back of the EP302. The handset cord should be attached to

the phone base. For detailed information, refer to section

2.3.3 “Attaching the

Handset Cord

”.

3) Connect one end of the power adapter that came with the phone to the power

jack on the back of the EP302, and plug the other end to a power outlet.

User Manual

Aolynk EP302 IP Phone 2 Installation and Initial Setup

8

 Note:

z The LAN port of the EP302 supports PoE. So the EP302 can be powered through

the Ethernet without the need of an external power source, provided that the

device connected to the EP302 LAN port is PoE-capable.

z The PC port does not support PoE. So it is recommended to connect the LAN port

of the EP302 to your LAN. If the LAN port is not used, the “

” icon appears on

the upper left corner of your phone’s LCD panel.

z Both the PC port and the LAN port on the EP302 are auto-sensing. So, you can

use either straight-through cables or crossover cables for connection.

Figure 2-5 Cable connections

4) If needed, you can place your EP302 at an angle by adjusting the footstand on

the phone back. For detailed information, refer to section

2.3.5 “Adjusting the

Footstand

“.

2.3.3 Attaching the Handset Cord

To attach the handset cord to a groove on the bottom of the phone base, proceed as

follows.

User Manual

Aolynk EP302 IP Phone 2 Installation and Initial Setup

9

 Note:

There are two grooves (marked in the red rectangle in Figure 2-6) on the bottom of

the phone base. You can use either one.

1) Curve the end with a bigger straight length of the coiled cord into the same

shape of the groove (①).

2) Press the curved part into the groove (②).

3) Press the two sides (③) of the curved part into the groove.

4) Plug the connector to the handset port of the phone.

Figure 2-6 Handset cord connection

2.3.4 Attaching the Power Cord

To attach the power cord to the groove on the bottom of the phone base, proceed as

illustrated in the following figure.

User Manual

Aolynk EP302 IP Phone 2 Installation and Initial Setup

10

Figure 2-7 Attach the power cord

2.3.5 Adjusting the Footstand

You can adjust the footstand of the phone to an angle of 0° to 60°.

Press the button marked (①) with one hand, and adjust the footstand to the desired

position, as shown below ( )② with the other hand. Then, release the button to lock

the footstand.

Figure 2-8 Adjust the phone base

User Manual

Aolynk EP302 IP Phone 2 Installation and Initial Setup

11

2.4 Initial Setup

After the installation, complete the following steps to set up your phone.

This section describes how to connect the EP302 to the network and how to set a

VLAN.

Your EP302 must have an IP address before it can access and work in the network.

This IP address can be either automatically obtained through DHCP or statically

configured. Ask your network administrator for the access method of your EP302

and set up your phone accordingly.

I. Access through DHCP

 Note:

z Each menu item has a number before it. You can display a screen by entering the

corresponding number.

z Between step 2 and step 6 (before you come to the standby screen), you can

return to the upper level menu or cancel the current settings by pressing the

MENU key, or save the settings by pressing the # key.

z Make sure that you have obtained all necessary information from your network

administrator for configuring the EP302, and that you configure the settings

correctly. If any mistakes are made during the setup or if you cannot reach the

final standby screen, repeat the steps listed in the following table.

If your phone accesses the network through DHCP, set up your phone as follows (the

following table uses EP302-XE7000 for description and the IP addresses shown in

the following figures are only for demonstration purpose):

Table 2-1 Setup steps (DHCP)

Step Description LCD Display

1

Ask your network administrator for

your account information (phone

number, password, and so on), the

NCP server IP address and the PBX

IP address.

Note: if you need to set up the NCP

server address (provided by the

network administrator), go to the

next step. Otherwise, go to step 6.

—

2

Power on the EP302 (or power cycle

it if it is already powered on). Press

MENU when the message on the

right appears.

H3C Model ep302-

Wait for NCP M

User Manual

Aolynk EP302 IP Phone 2 Installation and Initial Setup

12

Step Description LCD Display

3

Press 3 on the keypad to select 3

NCP IP (this option is shown on the

next screen).

H3C Test Menu

Scroll – Options

1 View Settings

2 Network Settings

4

Press 1 to select 1 NCP IP, and

enter the IP address of the NCP

server. Then press the # key to save

the settings. To cancel the settings,

press MENU.

Note:

1. To enter the IP address, enter the

number(s) to where the cursor is.

The cursor automatically moves

backward when a number is entered.

You can also move the cursor by

using the left and right direction

keys. After entering the entire

address, press the # key to save it.

2. This menu item 2. Alt SrvrIP sets

the IP address of the alternative

NCP server and is optional.

1 NCP IP

192.168.1.32

2 Alt SrvrIP

0.0.0.0

5

Press MENU twice to return to the

screen shown on the right.

H3C Model EP302-

Wait for NCP M

6

Wait while the EP302 downloads

programs automatically.

H3C Model EP302-

Downloading…

7

When the standby screen appears,

configure the registration information

of the phone.

EP302-XE7000:

EP302-XE2000:

8

Press MENU and select 6.

Advanced Settings > 1. Network

Settings > 1. Primary PBX IP. Input

the primary PBX IP address and

press OK to save your setting.

Note: The item 1. Primary PBX IP is

required, and the other two items 2.

Secondary PBX IP and 3. Dialing

Domain are optional.

User Manual

Aolynk EP302 IP Phone 2 Installation and Initial Setup

13

Description LCD DisplaStep y

9

Return to 6. Advanced Settings

and select 4. Account Info. Enter

the phone number and password,

and then press OK.

Note: For EP302-XE2000, you also

need to enter information for the

phone user.

10

Press the Back soft key twice. The

message “Registration Succeeded”

appears and then the phone returns

to the standby mode. The initial

setup is now complete and the

phone is ready for use.

EP302-XE7000:

EP302-XE2000:

II. Access with a static IP address

If the phone accesses the network with a static IP address, set up your phone as

follows (the IP addresses in the following figures are only for demonstration

purpose):

 Note:

z Each menu item has a number before it. You can display a screen by entering the

corresponding number.

z Between step 2 and step 11 (before you come to the standby screen), you can

return to the upper level menu or cancel the current settings by pressing the

MENU key, or save the settings by pressing the # key.

z Make sure that you have obtained all necessary information from your network

administrator for configuring the EP302, and that you configure the settings

correctly. If any mistakes are made during the setup or if you cannot reach the

final standby screen, repeat the steps listed in the following table.

H3C Aolynk EP302 User manual

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