H3C Aolynk EP302 Quick start guide

Aolynk EP302 IP Phone Quick Start-(V1.00)

1 Packing List

If any item is broken or missing, contact your local dealer timely.

2 Safety Instructions

Use the phone indoors only. Outdoor cabling is prohibited. Read the technical

specifications of the phone before installing and using the phone, and follow the

instructions below to ensure its proper operation.

3 Introduction

Aolynk EP302 IP Phone (hereinafter referred to as the EP302) is specially designed for

business users. With elegant appearance and rich features, the EP302 works together

with an XE series IP PBX to present a wonderful VoIP world to users.

The EP302 provides slightly different functions, LCD displays and menu items when

working with different IP PBXs (XE2000 series and XE7000 series).

This manual describes the functions and menus of the EP302 when working with an

XE7000 series IP PBX. It also describes the slight differences in functions and menus

when the EP302 works with an XE2000 series IP PBX.

To simplify description, we use “EP302-XE7000” to refer to the scenario that the EP302

works with an XE7000 series IP PBX, and use “EP302-XE2000” to refer to the scenario

that the EP302 works with an XE2000 series IP PBX.

4 Preparations

4.1 Appearance

6,b

4.2 Keys and LEDs

Item Key/LED Description

1 0 to 9, *, #

Used to enter the numbers 0 to 9 and symbols asterisk (*)

and pound (#). Among

these keys,

can be used to

enter numbers 2 to 9 and letters A(a) to Z(z), and

can be

used to enter the number 1 and some special characters,

such as dot (.) and hyphen (-).

2 Soft key

There are three soft keys below the LCD panel. When you

press a soft key, you will run the corresponding command

currently displayed on the LCD.

3 MENU key

Surrounded by the direction keys, the

key is used to

enter the main menu.

4 Direction key

Four direction keys: Up, Down, Left, Right. Used to scroll the

menu or move the cursor.

Speed dial

key

Four keys. From the top down, they correspond to the four

numbers (1 through 4) in the speed dial menu. You can dial

out a number by pressing the corresponding speed dial key.

6 Line key

Two keys. From the bottom up, they correspond to the two

voice lines (line 1 and line 2 respectively). You can switch

between these two lines when each line has a call.

Common

function key

These keys are for common functions. In the clockwise

direction are: Speaker (

), REDIAL, TRANSFER,

CONFERENCE, HOLD, MUTE, VOL (volume control) and

VMAIL (call forward to voice mailbox).

Footstand

adjustment

button

On the left side of the phone. Pressing it down allows you to

adjust the angle of the phone base. Put the phone facing

upward, hold down the button labeled by “8” in the phone

picture with your left hand, and adjust the angle of the phone

base with your right hand.

Call status

LED

ON: There are one or more unchecked voice messages.

Blinking: There is an incoming call.

OFF: Other situations.

Line switch

LED

ON: This line is in use.

OFF: This line is not in use.

Slow blinking (once every 3 seconds): A call is on hold.

Fast blinking (twice per second): This line has an incoming

call.

c Speaker LED

ON: The speaker phone function is being used.

OFF: The speaker phone function is not being used.

d MUTE LED

ON: The mute function is being used.

OFF: The mute function is not being used.

e VMAIL LED

ON: The Call Forward to Voice Mailbox function is enabled.

OFF: The Call Forward to Voice Mailbox function is

disabled.

Note: EP302-XE2000 does not support the Call Forward to

Voice Mailbox function, so this LED is always off.

5 Cable Connections

Before you use the phone, connect the handset, dedicated power adapter and LAN cable

to the bottom of the phone correctly as illustrated in the following figure. The connection

of the phone to the PC is optional.

The EP302 can be powered through the dedicated power adapter, or through the

Ethernet (provided that the device connected to the EP302 LAN port is PoE-capable). On

the EP302, the LAN port supports PoE, while the PC port does not.

You can adjust the angle of the phone base. Use one hand to press and hold down the

button labeled by 8 in the phone appearance picture, and use the other hand to adjust the

footstand on the phone back.

6 Setup

After the installation and cable connections, you can set up the phone now (through keys).

Your EP302 must have an IP address before it can be accessed to and work in the

network. This IP address can be either automatically obtained through DHCP or statically

configured. Ask your network administrator for the access method of your EP302 and set

up your phone accordingly. The following section describes setup procedures for

accessing the network through DHCP. (The description below is for EP302-XE7000, and

the menu items for EP302-XE2000 may be slightly different from it.)

Step LCD Display

1. Ask your network administrator for your account

information (phone number, password, and so on),

the NCP server IP address and the PBX IP address.

Note: if you need to set up the NCP server address

(provided by the network administrator), go to the

next step. Otherwise, go to step 6.

—

2. Power on the EP302 (or power cycle it if it is

already powered on). Press

when the

message on the right appears.

H3C Model ep302-

Wait for NCP M

3. Press the Down direction key to turn to the next

screen. Then press 3 on the keypad to select

3 NCP

H3C Test Menu

Scroll – Options

1 View Settings

2 Network Settings

4. Select

1 NCP IP

and enter the IP address of the

NCP server provided by the network administrator.

Press the

key to save the settings.

Note: to save the settings, press the

key; to cancel

the settings, press

1 NCP IP

192.168.1.32

2 Alt SrvrIP

0.0.0.0

5. Press

twice to return to the screen shown

on the right.

H3C Model EP302-

Wait for NCP M

6. Wait while the EP302 downloads programs

automatically.

H3C Model EP302-

Downloading…

7. When the standby screen appears (displayed

“offline”), configure the registration information of the

phone.

8. Press

and select

6. Advanced Settings

1. Network Settings

1. Primary PBX IP

. Input the

primary PBX IP address and press

to save your

settings. Press

Back

to return to the

Advanced

Settings

page.

9. Select

4. Account Info

. Enter the phone number

and password, and then press

. It returns to the

Advanced Settings

page.

For the EP302-EX2000, you also need to enter

information for the phone user.

10. Press

Back

twice. The message “Registration

succeeded” appears and then the standby screen

appears. The phone setup is now completed.

EP302-XE7000:

EP302-XE2000:

7 Using the Phone

The operations on the EP302 to receive a call, use the speaker phone function and redial

a number are the same as on other regular phones, and thus will not be elaborated in this

manual. The following sections describe other common functions of the EP302.

7.1.1 Place a call

Pick up the handset, dial the number and press the Call soft key.

Whether or not you need to press the Call soft key to place a call depends on the dial

rules on the IP PBX.

7.1.2 Use the user directory

Note: The EP302-XE2000 does not have the UsrDir soft key in its main menu and

standby screen and does not support the user directory service described

in this section.

To view the user directory or dial a number from it, press the UsrDir soft key in the

standby mode and select the global directory or local directory.

7.1.3 View the call records

To view the call records, press the Record soft key in the standby mode.

7.1.4 Forward calls to the voice mailbox

Note: The EP302-XE2000 does not support voice mailbox and thus does not have

the call forward to voice mailbox function.

With this function enabled, all incoming calls will be forwarded to the voice mailbox. The

phone will ring once when a call comes in, and the call is then forwarded to the voice

mailbox (the caller will hear a voice prompt asking him/her to leave a message).

To enable/disable the Call Forward to Voice Mailbox function, press the VMAIL (

) key

on the phone.

7.1.5 Put a call on hold

The call hold function allows you to answer or place a new call without terminating the

on-going call. When this function is used, neither party of the original call can hear the

other side.

To put a call on hold, press the HOLD key during an on-going call. The corresponding line

switch LED starts to blink slowly. To resume the call, press the HOLD key again.

For example, if you are on a call with user A and you want to place a call to user B, but

you do not want to lose the current call with user A, you can do the following.

Step Operation

1 Put the call with user A on hold.

2 Press the line key for the call to user B, and dial user B’s telephone number.

When finishing talking with user B, press the line key corresponding to the

call with user A to resume the call with user A and end the call with user B at

the same time.

7.1.6 Use the call waiting function

With this function enabled, you can answer a new call (the call status LED and line switch

LED start to blink) during an on-going call without terminating the current call, and you

can switch between these two calls.

Caution: Before switching a call, you should put the current call on hold. Otherwise, the

current call will be ended.

Step Operation

1 You are on a call and a second call comes in.

2 Press the

HOLD

key to put the current call on hold.

3 Press the line key corresponding to the second call to answer it.

4 To switch between these two calls, repeat steps 2 and 3.

Caution: Before you switch to another line, you need to put the current line on

hold. Otherwise, the current line will be terminated.

7.1.7 Transfer a call

This feature allows you to transfer an on-going call with one party to another, so that a call

is established between the other two parties. Call transfer functions are classified into

attended transfer (not supported by the EP302-XE2000) and unattended transfer. The

following section describes unattended transfer.

Step Operation

You are on a call with one party (user A), and you want to transfer the call to

another party (user B).

2 Press the

TRANSFER

key.

3 Enter the telephone number of another party (user B).

Press the

TRANSFER

key again. Your phone returns to the standby mode

and you can hang up.

7.1.8 Use the three-party conference function

During a call, you can create a conference call to let a third party join the call. There are

two types of three-party conferences: announced and unannounced. The following table

describes how to create an announced three-party conference.

Step Operation

You are on a call with one party (user A), and you want to invite another

party (user B) to join the call.

2 Press the

CONFERENCE

key to put the call with user A on hold.

Dial user B’s telephone number. After user B answers the call and agrees to

join the conference call, press the

CONFERENCE

key again. The

three-party conference is established, and the indicator and duration of the

conference call appear on the screen.

7.1.9 Adjust volumes

z Handset: Pick up the handset. Press VOL+ to increase the volume and press VOL- to

decrease the volume.

z Ringer: Without picking up the handset, press VOL+ to increase the volume and

press VOL- to decrease the volume.

z Speaker: Press the Speaker key. Press VOL+ to increase the volume and press

VOL- to decrease the volume.

Note: For more information about the features of the EP302, refer to the user

manual in the CD that came with the phone. Alternatively, you can visit the

Website www.h3c.com to download the latest software and user manual for

your EP302.

8 FAQs

8.1.1 How can I enter alphabetic characters in the LCD configuration

mode?

The EP302 provides a similar input method as a cell phone for you to input alphabetic

characters. The number keys on the keypad can also be used to input letters.

For example, the number key 2 can be used to input “2”, and also letters a, b, c, A, B, and

C. Press 2 once to enter “2”, and press 2 quickly two, three, four, five, six, and seven

times to enter letters a, b, c, A, B, and C respectively.

If you want to enter two different characters that are located on the same key, input the

first one and wait a while (about 2 seconds) before inputting the second one.

8.1.2 How can I have my EP302 powered through PoE?

The LAN port of the EP302 supports PoE, while the PC port does not. So the EP302 can

be powered through the LAN port and the network cable without the need of an external

power supply. If the Ethernet access device to which the EP302 is attached supports PoE,

you can connect one end of the network cable to the LAN port of the EP302 and the other

end to the PoE port of the access device. In this case, the EP302 is powered through the

network cable.

8.1.3 Why can’t I do some settings when the phone is offline?

Many voice service settings of the EP302 are stored on the IP PBX, so operations

concerning setup modification are not supported in offline state.

8.1.4 Why does my phone still display “Offline” or “Logging in” or

“Logging out” after I complete the registration configuration?

Check that the network cable connection is correct, and the account information and

network settings that you configured are consistent with the network administrator’s

requirements. If both items are correct and the problem still exists, please contact your

network administrator for help.

8.1.5 How can I restore the EP302 to default settings?

In step 3 of the phone setup, select 8. Restore Default, and then follow the instructions

to restore the EP302 to default settings.

9 Technical Specifications

Item Description

Port

Two Ethernet ports: RJ-45, 10Base-T/100Base-TX,

10/100 Mbps auto-negotiation, MDI/MDIX auto-sensing,

IEEE802.3/802.3u compliant, duplex mode auto-negotiation.

The LAN port supports PoE (IEEE802.3af)

One handset port: connects the phone and the handset

Power consumption <5 W

Power supply 48 VDC , 0.25 A

Physical dimensions

(H × W × D)

107 × 260 × 193 mm (4.2 × 10.2 × 7.6 in.)

Operating

temperature

0°C to 40°C (32°F to 104°F)

Storage temperature –10°C to +70°C (14°F to 158°F)

Operating humidity

(noncondensing)

20% to 85%

Storage humidity

(noncondensing)

10% to 90%

Address: 310 Liuhe Road, Zhijiang Science Park,

Hangzhou 310053, P. R. China

Website: http://www.h3c.com

E-mail: [email protected]

H3C Aolynk EP302 Quick start guide

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