Sierra Wireless HSPA Modem Installation guide

Type
Installation guide
2130961
Rev 1.3
HSPA Modem
Installation Guide
Preface
Rev 1.3 May. 09 3
Important Notice Duetothenatureofwirelesscommunications,transmission
andreceptionofdatacanneverbeguaranteed.Datamaybe
delayed,corrupted(thatis,haveerrors)orbetotallylost.
Althoughsignificantdelaysorlossesofdataarerarewhen
wirelessdevicessuchastheSierraWirelessmodemareusedin
a
normalmannerwithawellconstructednetwork,theSierra
Wirelessmodemshouldnotbeusedinsituationswherefailure
totransmitorreceivedatacouldresultindamageofanykind
totheuseroranyotherparty,includingbutnotlimitedto
personalinjury,death,orlossofproperty.
SierraWireless
acceptsnoresponsibilityfordamagesofanykindresulting
fromdelaysorerrorsindatatransmittedorreceivedusingthe
SierraWirelessmodem,orforfailureoftheSierraWireless
modemtotransmitorreceivesuchdata.
Safety and Hazards DonotoperatetheSierraWirelessmodeminareaswhere
blastingisinprogress,whereexplosiveatmospheresmaybe
present,nearmedicalequipment,nearlifesupportequipment,
oranyequipmentwhichmaybesusceptibletoanyformof
radiointerference.Insuchareas,theSierraWirelessmodem
MUSTBEPOWEREDOFF
.TheSierraWirelessmodemcan
transmitsignalsthatcouldinterferewiththisequipment.
DonotoperatetheSierraWirelessmodeminanyaircraft,
whethertheaircraftisonthegroundorinflight.Inaircraft,the
SierraWirelessmodemMUSTBEPOWE REDOFF.When
operating,theSierraWirelessmodemcan
transmitsignalsthat
couldinterferewithvariousonboardsystems.
Note: Some airlines may permit the use of cellular phones while the
aircraft is on the ground and the door is open. Sierra Wireless
modems may be used at this time.
Thedriveroroperatorofanyvehicleshouldnotoperatethe
SierraWirelessmodemwhileincontrolofavehicle.Doingso
willdetractfromthedriveroroperatorʹscontrolandoperation
ofthatvehicle.In somestatesandprovinces, operatingsuch
communicationsdeviceswhileincontrolofavehicle
isan
offence.
Limitation of
Liability
Theinformationinthismanualissubjecttochangewithout
noticeanddoesnotrepresentacommitmentonthepartof
SierraWireless.SIERRAWIRELESSANDITSAFFILIATES
SPECIFICALLYDISCLAIMLIABILIT YFORANYANDALL
DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,
CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES
INCLUDING,BUTNOTLIMITEDTO,LOSS
OFPROFITSOR
HSPA Modem Installation Guide
4 2130961
REVENUEORANTICIPATEDPROFITSORREVENUE
ARISINGOUTOFTHEUSEORINABILITYTOUSEANY
SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS
AND/ORITSAFFILIATESHASBEENADVISEDOFTHE
POSSIBILITYOFSUCHDAMAGESORTHEYARE
FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY .
Notwithstandingtheforegoing,inno
eventshallSierra
Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor
inconnectionwiththeSierraWirelessproduct,regardlessof
thenumberofevents,occurrences,orclaimsgivingriseto
liability,beinexcessofthepricepaidbythepurchaserforthe
SierraWirelessproduct.
Patents Portionsofthisproductmaybecoveredbysomeorallofthe
followingUSpatents:
5,515,013 5,629,960 5,845,216 5,847,553 5,878,234
5,890,057 5,929,815 6,169,884 6,191,741 6,199,168
6,339,405 6,359,591 6,400,336 6,516,204 6,561,851
6,643,501 6,653,979 6,697,030 6,785,830 6,845,249
6,847,830 6,876,697 6,879,585 6,886,049 6,968,171
6,985,757 7,023,878 7,053,843 7,106,569 7,145,267
7,200,512 7,295,171 7,287,162 D442,170 D459,303
D599,256 D560,911
andotherpatentspending.
Thisproductincludes
technologylicensedfrom:
ManufacturedorsoldbySierraWirelessoritslicenseesunder
oneormorepatentslicensedfromInterDigitalGroup.
Copyright ©2009SierraWireless.Allrightsreserved.
Trademarks “HeartoftheWirelessMachine
®
isaregisteredtrademarkof
SierraWireless.Watcher
®
isatrademarkofSierraWireless,
registeredintheEuropeanCommunity.
SierraWireless,theSierraWirelesslogo,theredwavedesign,
theredtippedantenna,andTRUInstallaretrademarksof
SierraWireless.
Windows
®
isaregisteredtrademarkofMicrosoftCorporation.
WindowsVista
®
isaregisteredtrademarkofMicrosoftCorpo
ration.
QUALCOMM
®
isaregisteredtrademarkofQUALCOMM
Incorporated.Usedunderlicense.
Macintosh
®
isatrademarkofAppleInc.,registeredintheU.S.
andothercountries.
QUALCOMM
®
3G
Preface
Rev 1.3 May. 09 5
Othertrademarksarethepropertyoftherespectiveowners.
Contact
Information
ConsultourWebsiteforuptodateproductdescriptions,
documentation,applicationnotes,firmwareupgrades,trouble
shootingtips,andpressreleases:
www.sierrawireless.com
Revision History
Sales Desk: Phone: 1-604-232-1488
Hours: 8:00
AM to 5:00 PM Pacific Time
Post: Sierra Wireless
13811 Wireless Way
Richmond, BC
Canada V6V 3A4
Fax: 1-604-231-1109
Web: www.sierrawireless.com
Revision
number
Release
date
Changes
1.0 April 2008 New document
1.1 May 2008 Revised instructions for inserting the SIM card.
1.1B Sept. 2008 Updated FCC information
1.1C Sept. 2008 Updated FCC information
1.2 Oct. 2008 Updated FCC information
1.3 May 2009 Included instructions for ExpressCard installation, removed Watcher
operation and icons, deleted QUALCOMM patent numbers
HSPA Modem Installation Guide
6 2130961
Rev 1.3 May. 09 7
Contents
Introducing the HSPA Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
About the HSPA modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Your account and coverage area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Modem software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Frequency band support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Overview of installation steps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Inserting the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Removing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Insert the modem into the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Installing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connect to the network (Windows only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Attach the modem to the lanyard (USB modems only) . . . . . . . . . . . . . . . . . 19
Using your HSPA Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
USB modem features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
ExpressCard modem features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the microSD card (some models only). . . . . . . . . . . . . . . . . . . . . . . . . . 24
Removing the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Disabling the microSD card slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the extension cable and clip (USB modems only). . . . . . . . . . . . . . . . 26
HSPA Modem Installation Guide
8 2130961
Care and Maintenance of Your HSPA Modem . . . . . . . . . . . . . . . . . . . . . . . . . .27
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 29
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Regulatory information for North America. . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Regulatory information for EU countries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Rev 1.3 May. 09 9
11: Introducing the HSPA Modem
Your account and
coverage area
Modem software
Frequency band
support
About the HSPA modem
TheHSPAthirdgeneration(3G)wirelessmodemenablesyou
toconnecttotheInternet,sendandreceiveemail,connecttoa
corporatenetworkorvirtualprivatenetwork(VPN),orview
streamingvideo,withouttheneedforacable.
Dependingonthemodemmodel,theHSPAmodemcan
connecteithertoa
TypeAUSBportoranExpressCard
®
slot
onyourcomputer.ThisInstallationGuideincludesinstruc
tionsforbothtypesofmodem.
ThemodemisTRUInstall
enabled.Alltherequiredsoftware
isonthemodem.Whenyousetupyourmodem,thesoftware
isinstalledonyourcomputer.Youdonotneedaninstallation
CD.
Themodemhasabuiltinantenna. SomeHSPAmodem
modelsincludeaslotthataccommodatesamicroSDexternal
memorycard.Depending
onyourserviceprovider,a
microSD
cardmaybeincludedinyourpackage,oryoumay
needtopurchaseitseparately.
Your account and coverage area
Note: If you purchased the
modem from a GSM service
provider, you may already have
an account and a SIM card.
Otherwise, your retailer should
be able to give you the names of
companies that provide these
items.
YoumusthaveanaccountwithaGSMserviceprovidertouse
themodem.Tousethemodem’s3Gcapability,youraccount
mustbewithaserviceproviderthatoffersHSDPA/HSUPAor
UMTSservice.(Themodemisbackwardscompatiblewith2G
service.)
Whenyouobtainyouraccount,youaregivena
Subscriber
IdentityModule(SIM)cardcontainingaccountinformation.
Beforeyouuse themodem,youmustinserttheSIMcardinto
it.
HSPA Modem Installation Guide
10 2130961
Yourabilitytoobtainservicedependsonthesefactors:
Note: The fee for service is
usually higher when you are
roaming (connected to a network
other than the one belonging to
your service provider).
Networkcoverage—Youmustbewithinthenetwork
coveragearea.
Serviceprovider—Ifyouarewithinthecoverageareaofa
networkthatisnotoperatedbyyourownserviceprovider,
youcanobtainserviceonlyifthereisaroamingagreement
betweenyourserviceproviderandthenetworkoperator.
Account
provisions—Youraccountmayrestrictyour
usagetocertainnetworksorlimittheamountoftimeyou
canusethenetwork.
Frequencyband—Youcannotconnecttonetworks
operatinginbandsnotsupportedbyyourmodem,
regardlessofroamingagreementsoraccountprovisions.
MostserviceprovidershavecoveragemapsontheirWeb
sites.
Modem software
Themodemcomeswithconnectionmanagementsoftware.
Dependingonyourcarrier,itmaycomewithcarrierspecific
softwareorthefollowing softwaremadebySierraWireless:
SierraWirelessWatcher
®
forWindowsor3GWatcherfor
Mac
®
.Usethissoftwaretomanagethemodemand
monitoryourconnections.
Driversoftwarethatformstheinterfacebetweenthe
modemandyourWindowsoperatingsystem
Frequency band support
Frequencybandssupportedbythemodem:
Technology Bands Location
2G 850 MHz (cellular band) North America
900 MHz (EGSM band) Europe
1800 MHz (DCS band) Europe and Asia
1900 MHz (PCS band) North America
Introducing the HSPA Modem
Rev 1.3 May. 09 11
3G WCDMA 800 (band VI) Japan
WCDMA 850 (band V) North America and
Australia
WCDMA 1900 (band II) North America
WCDMA 2100 (band I) Europe, Asia, and
Australia
Technology Bands Location
HSPA Modem Installation Guide
12 2130961
Rev 1.3 May. 09 13
2
2: Getting Started
Followtheinstructionsinthischaptertosetupandstartusing
yourmodem.
Touseyourmodem,you’llneed:
Note: Keep a written record in a
secure place of the account
information that your service
provider gives you.
Anaccountwithaserviceprovider
ASIMcard(suppliedbytheserviceprovider)
Aprofile,whichmaybe:
· Alreadystoredonyourmodemwhenyoupurchaseit
· Setupautomatically
· Selectedfromadropdownlist
· Createdmanually
Overview of installation steps
1. Checkthesystemrequirements.
2. InserttheSIMcardintothemodem.
3. Insertthemodemintoyourcomputer.(Thenecessary
softwareisinstalledandeithertheprofileissetup
automaticallyorWatcherpromptsyoutocreateaprofile.)
System requirements
Themodemissupportedon:
Windows
Vista
®
WindowsXP(HomeandProfessionalversions)
Mac
®
OSX10.4.11orlater
Note: If you are running
Mac OS X, please refer to the
Watcher Quick Start Guide for
Mac OS X found at
www.sierrawireless.com/mac.
ToinstallaUSBconnectedmodem,yourcomputerrequires
thefollowing:
ToinstallanExpressCardtypemodem,yourcomputer
requiresthefollowing:
USB port 1 USB Type A slot (USB 1.1 or 2.0)
Memory 32 MB
ExpressCard slot If your computer has a PC Card

slot, a PC
Card to ExpressCard adaptor is required.
Memory 32 MB
HSPA Modem Installation Guide
14 2130961
Inserting the SIM card
USB modems
Note: To prevent the SIM card
from becoming jammed in its
slot, ensure the edge of the card
is smooth before inserting it. Do
not attach labels to your SIM
card as this may also cause it to
jam.
1. IfyourSIMcardisattachedtoalargercard,detachthe
SIMcardandremoveanyfragmentsstucktoit.
2. Removetheendcap.TheSIMcardslotistheuppermost
slotabovetheUSBconnector.SeeFigure 21.
3. InserttheSIMcardintotheslot:
a. PushtheSIM
cardinslightlybeyondthehousing
aroundtheslotfar enoughtoensurethattheSIM
cardstaysinplaceandthespringdoesnotpushthe
SIMcardout.
Whenitisproperlyinserted,theouteredgeoftheSIM
cardisinlinewiththeedgeofthehousing.
Figure 2-1: Inserting the SIM card into a USB modem
Getting Started
Rev 1.3 May. 09 15
ExpressCard modems
1. IfyourSIMcardisattachedtoalargercard,detachthe
SIMcardandremoveanyfragmentsstucktoit.
2. PositiontheSIMcardasshowninFigure 22.
Figure 2-2: Inserting the SIM card into an ExpressCard modem
3. GentlypushtheSIMcardintotheslotuntilthecardwill
notgoinanyfurther.
Removing the SIM card
USB modems
ToremovetheSIMcardfromthemodem,pushtheSIMcard
inandthenreleaseit.SeeFigure 23.
Figure 2-3: Removing the SIM card from a USB modem
ExpressCard modems
ToremovetheSIMcard,youneedapen.
1. Placethemodemonasmooth,hardsurface.
2. Gentlyinsertthepenintotheendoftheejectslotfarthest
fromtheSIMslot.SlidethepentowardstheSIMslot.The
SIMcardpopsoutofitsslot.SeeFigure 2
4.
HSPA Modem Installation Guide
16 2130961
Figure 2-4: Removing the SIM card from an ExpressCard modem
3. GentlypulltheSIMcardfromtheslotuntilitslidesfree.
Insert the modem into the computer
USB modems
Note: Users of Windows Vista
must be logged in with adminis-
trative privileges. Users of
Windows XP may require admin-
istrative privileges.
1. GentlyinsertthemodemintotheUSBslot.
Note: If the orientation of your computer’s USB slot or the thickness
of your computer are such that pressure is applied to the end or side
of the modem, you may damage the modem or your computer. In
such cases, do not insert the modem directly into your computer’s
USB slot; use the USB extension cable and notebook computer clip
instead. See “Using the extension cable and clip (USB modems only)”
on page 26.
Note: Do not forcefully insert the
modem as you may damage
connector pins.
Note: Do not insert the modem or the USB extension cable into a
USB hub or, if your keyboard is separate from your notebook
computer, a USB slot on your keyboard.
Getting Started
Rev 1.3 May. 09 17
ExpressCard modems
1. GentlyinsertthemodemintotheExpressCardslot.
Installing the software
ThemodemcomeswithTRUInstallaSierraWireless
featurethatinstallsthenecessarysoftwarethefirsttimeyou
insertthemodemintoyourcomputer.(Youdonotneedan
installationCD.)
Theinstallationprocessstartsautomati callywhenyouinsert
themodem.Followtheonscreeninstructionsforinstallingthe
software.
Windows installation
Iftheinstallationprocessdoesnotstartautomatically:
1. DoubleclickMyComputer(WindowsXP)orComputer
(WindowsVista)onyourdesktop.
2. ClicktheTRUInstalldrive.
3. UndertheTRUInstalldrive,gototheWinfolderand
doubleclickthe
Setup.exe file.
4. Followtheonscreeninstructionsforinstallingthe
software.
Note: Do not remove the modem until the software installation is
complete.
Mac installation
1. Afterinsertingthemodem,doubleclicktheinstaller
package.
Ifyoudonotseetheinstallerpackage:
a. OpenFinder.
HSPA Modem Installation Guide
18 2130961
b. UnderDevices,clickTRUInstall.
c. Doubleclicktheinstallerpackage.
2. Followtheonscreeninstructions.
Connect to the network
(Windows only)
Touseyouraccount(andconnecttoyourserviceproviders
network),youneedtohaveatleastoneprofilesetuponyour
modem.Dependingonhowyourmodemisconfigured,the
profilemayalreadybesetuporyoumayneedtocreateone.
Oncethesoftwareissuccessfullyinstalled
andtheprofileisset
up,themodemisreadytouse.
Anytimeyouusethemodemwiththesamecomputer,TRU
Installverifiesthatthecorrectsoftwareisalreadyinstalled.
Thisprocesstakesafewseconds.
ForinformationonusingWatcher,clickHelptoviewthe
OnlineHelpthatcomes
withWatcher.
Scenario Required action
Watcher automatically detects or creates a default
profile.
Click Connect
a
.
Watcher prompts you to create a data profile.
1. Click Yes, then....
If Watcher opens the Options window Profile
pane and pre-selects an appropriate profile
(normally the name of your service provider)
from the drop-down list...
a. Click OK to accept that profile (or choose
another from the drop-down list).
b. Click Connect
a
.
If Watcher opens the Options window Profile
pane, the Profile name field is blank, and
your service provider is not included in the
drop-down list...
You need to create a profile manually. Refer to the
Watcher online help for details.
a. The first time you insert the modem in the computer, it takes a few seconds for the modem to locate the net-
work. While it is scanning for a network, the Connect button is unavailable.
Getting Started
Rev 1.3 May. 09 19
Attach the modem to the
lanyard (USB modems only)
Tokeepeverythingtogether,threadthelanyardthroughthe
capandthemodem,asshownintheillustrations.
Youcanalsoattachthelanyardtothecap.
➊➋
HSPA Modem Installation Guide
20 2130961
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Sierra Wireless HSPA Modem Installation guide

Type
Installation guide

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