Netgear 302U Manual for Mac

Rev 1.0 Jul 09 1

O2 Connection Manager Help for

Mac OS X

O2ConnectionManagerallowsyoutomanageandmonitor

theconnectionbetweenyourmodemandthenetworkby:

• Determiningsignalstrength,roamingstatus,3Ghigh‐

speeddataavailability,andothernetworkconnection

parameters

• Initiatingandendingdatacalls

Install O2 Connection Manager

ToinstallO2ConnectionManager:

1. Double‐clicktheinstallerpackageandfollowtheon‐

screeninstructions.

Launch O2 Connection Manager

TolaunchO2C onnectionManager:

1. Navigateto

Applications > O2 Connection Manger.

2. Double‐click

O2 Connection Manager.

Tips

To keep the O2 Connection Manager icon in the dock

1. LaunchO2ConnectionManager.

2. ClickandholdtheO2ConnectionManagericoninthe

dock.

3. Fromthepop‐upmenu,select

Keep in Dock.

To start O2 Connection Manager automatically at login

1. LaunchO2ConnectionManager.

2. ClickandholdtheO2ConnectionManagericoninthe

dock.

3. Fromthepop‐upmenu,select

Open at Login.

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Close O2 Connection Manager

TocloseO2ConnectionManager:

1. Select

O2 Connection Manager > Quit O2 Connection Manager.

Upgrade O2 Connection

Manager

NewversionsofO2ConnectionManagerbecomeavailable

fromtimetotime.Youcandownloadthenewversionsfree

fromtheSierraWirelesswebsite.

ToupgradetheO2ConnectionManagersoftware:

1. Select

O2 Connection Manager > About O2 Connection

Manager.

Notethesoftwareversionnumber.

2. Gotowww.sierrawireless.com/support.

3. Fromthedrop‐downlists,selectyourcarrier,your

product,andinthe

Platformfield,Mac OS X.

4. Click

Next.

5. Iftheversionofsoftwareonthewebsiteisnewerthanthe

versionyoucurrentlyhave,followtheinstructionsonthe

websitetodow nloadandinstallthenewsoftware.

Uninstall O2 Connection

Manger

TouninstallO2ConnectionManager:

1. Select

O2 Connection Manager > Uninstall O2 Connection

Manager

2. Followtheon‐screeninstructions.

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Interpret status icons

Themainwindowusestheseindicators:

Device status. If an icon of the modem with an “X” is displayed, O2

Connection Manager is unable to detect the modem. This indicates that

the modem is not fully inserted into the computer. You may be able to

resolve this problem by removing the modem and re-inserting it.

Signal strength and service status. The number of bars beside the

antenna increases as signal strength increases, to a maximum of five

bars.

Coverage The icon indicates the fastest service that is:

• Available in your current coverage area

• Supported by your modem

HSPA+ Evolved HSPA

HSPA Concurrent HSDPA and HSUPA

HSDPA High-Speed Downlink Packet Access

HSUPA High-Speed Uplink Packet Access

UMTS Universal Mobile Telecommunications System

EDGE Enhanced Data for GSM Evolution

GPRS General Packet Radio Service

When only the letters are displayed, you are within the coverage area, but

have not yet acquired the service.

When the indicator has an outline, you have acquired service and are able

to establish a data connection.

When the indicator is filled, you have a data connection on the wireless

service.

Roaming. You are connected to a network other than your local carrier's.

There may be a surcharge for roaming service. (This service may not be

available.)

Data transmission. When the modem is connected to the network, the main O2

Connection Manager window shows the amount of data received and sent.

HSPA

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Connect to the network

1. Usethedrop‐downlisttoselectaprofileandclickConnect.

Note: If you have a pre-paid wireless account, you’ll need to have

credit in your account before you can connect. See Pre-paid wireless

accounts for more details.

Toendahigh‐speedconnection,clickDisconnect.

The first time you connect to the network

Mac OS X 10.5.x

ThefirsttimeyouclickConnect, youmayseeapop‐up

windowthatsays“A newnetworkinterfacehasbeen

detected.”Ifthiswindowappears:

1. Click

Network Preferences.TheNetworkwindowopens.

2. Click

Applyandthenclosethewindow.

Yourmodemconnectstothenetwork.

Mac OS X 10.4.11

Dependingonyourdevice,youmayhaveanadditionalstep

thefirstti meyouconnecttothenetwork.

AfteryouclickConnect,youshouldseevaluesfortheamount

ofdatasentandreceived.Ifyoudonotseethese

valuesand

youareunabletoconnecttotheInternet,completethe

followingsteps:

1. Goto

Applications > System Preferences > Network.TheNew

PortDetectedpop‐upwindowopensontopofthe

networkwindow.

2. Click

OK.

3. ClickApply Nowandthenclosethewindow.

Yourmodemconnectstothenetwork.

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Set preferences

TochangeO2ConnectionManagerpreferences,openO2

Connection Manager > Preferences

Turn radio off on exit

Whenthisoptionisenabled,theradiotransmitter/receiver

turnsoffwhenyouexitO2ConnectionManager.Ifyoudonot

needtoreceiveorsenddataaftershuttingO2Connection

Managerdown,usingthisoptionhelpstoextendthe

computer’sbatterylife.

Toenable(ordisable)thisoption:

1. Select

O2 Connection Manager > Preferences > General.

2. Select

Turn radio off on exit.

Prompt before exiting

Ifthisfeatureisenabled,whenyoucloseO2Connection

Manager,itdisplaysawarningmessage.

Toenable(ordisable)thisoption:

1. Select

O2 Connection Manager > Preferences > General.

2. Select

Prompt before exiting.

Prompt when roaming

Ifthisfeatureisenabled,whenyouconnecttoanetworkother

thanthatofyourcarrier,O2ConnectionManagerdisplaysa

warningmessage.Itisimportanttoknowwhenyouare

roaming,astheremaybeadditionalcharges.

Toenable(ordisable)thisoption:

1. Select

O2 Connection Manager > Preferences > General.

2. Select

Prompt when roaming.

Pre-paid wireless accounts

Ifyouhaveapre‐paidwirelessaccount,you’llneedtohave

creditinyouraccountbeforeyoucanconnecttotheInternet.

Tocheckyourbalance:

1. Clickthe

My Accounticon.

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2. UsethelinksontheMyAccountwindowto:

· Checkyourbalance

· Addtoyourbalance

· Viewyourbalancehistory

Theoptionsonthiswindowandthemethodsofaddingto

yourbalancevary,dependingonyourserviceprovider.

Manage Profiles

Youshouldnothavetocreateorchangeaprofile,butifthe

needarises,O2ConnectionManagerallowsyouto:

• Createaprofile

• Editaprofile

• Deleteaprofile

• Selectadefaultprofile

Profilescontainaccountinformationusedtoestablishdata

connections.Atleastoneprofilemustbesetup

onthemodem

beforeyoucanestablishdataconnections.

Dependingonyourcarrier,youmayhavemorethanone

profileonyourmodem.Ifyouhavemultipleprofiles,oneof

themmustbesetasthedefaultprofile.Thisprofileisusedto

establishaconnectionwhenyouclicktheConnect

button

withoutselectingaprofile.

Toaccessprofileinformation:

1. Select

O2 Connection Manager > Preferences > Profiles.

Create a profile

O2ConnectionManagerincludespre‐definedprofilesfor

manydifferentcarriers.Youshouldnormallyuseoneofthese

profiles,butifyourcarrierasksyoutocreateone,followthese

instructions.

Yourcarriercangiveyoualltheinformationyouneedtoset

uptheprofile(s)yourequire.Dependingonyour

carrier,you

mayneedtoentersomeorallofthefollowinginformationinto

yourprofile:

• Username

• Password

• APN(AccessPointName)

• DNS(DomainNameServer)addressoraddresses

Tocreateaprofile:

1. Ensurethatyouarenotconnectedtothenetwork.

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2. SelectO2 Connection Manager > Preferences > Profiles.

3. Clicktheaddbutton(+).

4. Selectyourcarrierfromthedrop‐downlist.

5. Ifyouhavebeengivenspecificvaluesforanyofthe

followingfields,enterthemnow:

Profile Name(anymeaningfuldescriptionoftheprofile,

suchasthenameofyourcarrier)

User Name,ifapplicable

Password,ifapplicable

APN

(Checkwithyourcarrierforspecificrequirementsforthe

usernameandpassword.)

6. Selecttheconnectiontype:

Manual—YouclicktheConnectbuttononthemainO2

ConnectionManagerwindowtomakeaconnection

(defaultsetting).

Autoconnect—Aconnectionisestablishedautomatically

whenyouinsertthemodem,providedthisisyour

defaultprofile.

Prompt for password—WhenyouclicktheConnect

button,youarepromptedtoenterapassword.

7. IfyouhaveaDNSaddressoraddresses,enterthe

address(es).(Inmostcases,itisnotnecessarytoentera

DNSaddress.)

8. Ifyouhavemorethanoneprofile,inthe

Default Profile

field,choosethedefaultprofilefromthedrop‐downlist.

Thedefaultprofileisusedifyouclick

Connectwithout

selectingaprofile.

9. Click

Apply.

Edit a profile

Toeditaprofile:

1. Ensurethatyouarenotconnectedtothenetwork.

2. Select

O2 Connection Manager > Preferences > Profiles.

Note: If all the entries in the

profile are unavailable, the

profile is a locked profile that

cannot be edited or deleted.

3. Selecttheprofileandfieldyouwanttoedit.

4. Makeanynecessarychanges.

5. Click

Apply.

Delete a profile

Todeleteaprofile:

1. Ensurethatyouarenotconnectedtothenetwork.

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2. SelectO2 Connection Manager > Preferences > Profiles.

3. Selectaprofileandclickthedeletebutton(‐).

4. Click

Apply.

Note: If the delete button is unavailable, the profile you have selected

is a locked profile that cannot be edited or deleted.

Change the default profile

ThedefaultprofileisusedifyouclickConnectwithout

selectingaprofile.

Tochangewhichprofileisthedefault:

1. Select

O2 Connection Manager > Preferences > Profiles.

2. Fromthedrop‐downlistinthe

Default Profilefield,select

theprofileyouwanttouseasthedefault.

3. Click

Apply.

Network settings

TheNetworktabinthePreferenceswindowisusedtoset:

•

Frequency Band—Youcanspecifythefrequencybandyou

wantthemodemtouseorsetittoautomaticallyselectthe

band.

•

Network Selection Mode—Youcanspecifythenetworkyou

wantthemodemtouseorsetittoautomaticallyselectthe

network.

Select the frequency band

Note: By default, the modem will automatically select the frequency

band. Unless your carrier specifies otherwise, it is recommended that

you use the Automatic setting.

Ifadvisedtodoso,followthesestepstochangethefrequency

band:

1. Select

O2 Connection Manager > Preferences > Network.

2. Inthe

Frequency Bandfield,selectthedesiredfrequency

bandfromthedrop‐downlist.(Onlybandsavailableon

yourmodelofmodemaredisplayed.)

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Select networks manually and

automatically

Dependingonyourlocation,youmaybewithinthecoverage

areaofseveralnetworks.Bydefault,themodemautomatically

selectsanetworkbasedonyouraccountandnetworkavail‐

ability.Ifyouprefer,youcansetO2ConnectionManagerto

displayalistofdetectednetworks,fromwhichyoucanselect



thenetworkyouwanttouse.Yourabilitytoobtainserviceon

anynetworkisdependentonyouraccount.

Tochangethenetworkselectionmode:

1. Select

O2 Connection Manager > Preferences > Network.

2. Beside

Selection Mode,selectoneofthese options:

Automatic —Themodemselectsthenetworktouse.

Manual —Themodemscanstheareaanddisplaysalist

ofcarriers(networks)inyourarea.Afterafewminutes,

ifthemodemdoesnotfindanynetworks,itswitchesto

Automatic.Ifthereisanexclamationmark(!)afterthe

networkname,youmaynotbeabletoconnecttothat



network.

SIM Security

TheSIM(SubscriberIdentityModule),USIM(Universal

SubscriberIdentityModule),orMegaSIMcardcontainsinfor‐

mationusedbythenetworktoidentifyyourdevice.Italso

allowsyoutoaccessyoursubscribedservices.Generally,when

youobtainanaccount,yourcarriergivesyouaSIMcard.

Inadditiontootherdata,

youruniqueInternationalMobile

SubscriberIdentity(IMSI) isstoredinyourSIM.TheIMSI,

sometimescalledyourphonenumber,identifiesyouraccount

toyourcarrier.Dependingonyourcarrier,youmaybeableto

usethesameSIMcardinotherdevices,suchasmobilephones.

Insert and remove the SIM card

ForinstructionsonhowtoinsertandremovetheSIMcard,

refertothedocumentationthatcamewithyourmodem.

PIN assigned to the SIM

WhenyouobtainyourSIM,youshouldbegivenaPIN

(PersonalIdentificationNumber).ThePINisusedtoenable

SIMsecurity,whichpreventsothersfromusingyouraccount

shouldtheSIMbelostorstolen.

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IfSIMsecurityisenabled,youareaskedtoenteryourPIN

beforeyoucanaccessO2ConnectionManager.

ToenableSIMsecurity:

1. Select

O2 Connection Manager > Preferences > SIM.

2. Select

Enable SIM Security.

3. Click

OK.

4. EnterthePIN.

5. Click

OK.

Note: If SIM security is enabled

and you fail to enter the correct

PIN number within the desig-

nated number of attempts, your

SIM card will be disabled and

become unusable. If that

happens, contact your carrier.

Change your PIN

TochangethePINassignedtoyourSIM:

1. Select

O2 Connection Manager > Preferences > SIM.

2. Click

Change PIN.

3. Inthe

Old PINfield,enteryourPIN.

4. EnteranewPINinthe

New PINandVerify New PINfields.

5. Click

OK.

IfyouenterthewrongPIN,thefieldsareclearedandthe

remaining attemptsfieldisreducedby1.Ifyoufailtoenterthe

correctPINwithinthedesignatednumberofattempts,theSIM

cardbecomesblocked.Ifthishappens,see“UnblocktheSIM”

onpage 12.

Blocked SIM

InanyoperationthatrequiresyoutoenterthePIN,youare

allowedacertainnumberofattemptstoenterthePIN

correctly.IfyoufailtoenterthePINcorrectlywithinthat

numberofattempts,theSIMbecomesblocked.

IftheSIMbecomesblocked, yourSIMcardisunusableuntil

it

isunblocked.O2ConnectionManagerdisplaysthemessage

“

Blocked SIM”.Ifyourmodemisconfiguredtodoso,youare

promptedtoenteraPUKcode,obtainedfromyourcarrier,to

unblocktheSIM.See“UnblocktheSIM”onpage 12.

Troubleshooting tips

IfyouexperienceaproblemwithyourmodemortheO2

ConnectionManagersoftware,checkthestatusoftheLEDs.

Refertothedocumentationthatcamewithyourmodemto

interpretthemeaningoftheLEDs.

O2 Connection Manager Help for Mac OS

Rev 1.0 Jul 09 11

Insufficient signal strength

Insufficientsignalstrengthmaybebecause:

• Youareoutsidethenetworkcoveragearea.

• Youareinornearastructurethatisblockingthesignal.

• Youarenearadevicethatiscausingradiosignalinter‐

ference.

• Anetworkoraccountproblemispreventingyoufrom

obtainingservice.

Searching...

Ifyousee“Searching...”continuously,youmaybeoutofthe

coveragearea.Movetoalocationwithbettersignalstrength

andrestartO2ConnectionManager.

Initialization Failed…

Thismessagemaybedisplayedif:

• Themodemisnotproperlyinserted.Tryremovingandre‐

insertingthemodem.Youcanalsotryusingadifferent

slot.

• Theremaybearesourceconflict.Ifanothercardis

inserted,youmaybeabletoresolvetheproblemby

removingtheother

card.Otherwise,youmayneedto

disabletheotherdevice.

Failed to communicate with device

Ifthismessageappearswhenyoutrytoestablishaconnection:

1. CloseO2ConnectionManager.

2. Remove/re‐insertthemodem.

3. RestartO2ConnectionManager.

Incorrect SIM

O2ConnectionManagerdisplaysthismessageifthemodem

andSIMareincompatible.Themostlikelyreasonforthisis

thatthemodemwaspurchasedfromonecarrierandtheSIM

waspurchasedfromanothercarrier.(Yourmodemmaybe

configuredtoworkonlywiththeSIMofaspecificcarrier.)

Contactyourcarrierifthismessageappears.

O2 Connection Manager Help for Mac OS

12 2131274

MacOS

isatrademarkofAppleInc.,registeredintheUSandothercountries.Othertrademarksarethepropertyofthe

respectiveowners.

New and confirmation PIN are different

WhenyouchangeaPIN,youmustenterthenewPINnumber

twice.O2ConnectionManagerdisplaysthemessage,“

The new

PIN and confirmation PIN are different. Please try again.

”ifthePINs

youenterarenotthesame.

Please ask your carrier about PUK code

ASIMbecomesblockedwhenSIMsecurityisenabledandthe

wrongPINisenteredthreetimes.TounblocktheSIM,you

mustobtaintheunblockingcodeorcommandfromyour

carrier.See“UnblocktheSIM”onpage 12.

Unable to connect to the Internet

IfyouareunabletoconnecttotheInternetthefirsttimeyou

usethemodemandyouarerunningMacOS10.4.11,seeMac

OSX10.4.11under“Thefirsttimeyouconnecttothenetwork”

onpage 4.

Unblock the SIM

WhentheSIMisblocked,O2ConnectionManagerdisplays

themessage“

SIM Blocked”inthemainwindow.

Dependingonyourmodemconfiguration,O2Connection

Managermayalsodisplaytheprompt,“

Please enter

UNBLOCKING code: Remaining attempts = x

”.Ifyouseethis

prompt,followtheinstructionsbelowtounblocktheSIM.If

youdonotseethisprompt,contactyourcarrier.

TounblocktheSIM:

1. Obtaintheunblocking(PUK)codefromyourcarrier.

2. Entertheunblockingcodeinthetopfield.

3. EnteranewvalueforthePIN

intheNew PINandVerify

New PIN

fieldsand clickOK.

Note: You must enter the unblocking code within a specific number of

attempts. If you fail to do so, your SIM becomes permanently blocked

and you will not be able to use it again.

Netgear 302U Manual for Mac

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