Roche LabOPS Core User guide

Viewics Analytics

LabOPS application

User Guide

Publication version 1.0

Software version 07.18

2

Roche Diagnostics

Viewics Analytics · Software version 07.18 · User Guide · Publication version 1.0

Publication information

Publication version Platform version Revision date Change description

1.0 07.18 August 2018 First version

y Revision history

Edition notice

This publication is intended for users of the LabOPS

application of Viewics Analytics.

Every effort has been made to ensure that all the

information contained in this publication is correct at the

time of publishing. However, the manufacturer of this

product may need to update the publication information

as output of product surveillance activities, leading to a

new version of this publication.

Where to find information

The User Guide contains all information about the

product, including the following:

• Routine operation

• Safety

• Configuration and administration

• Background information

General attention

Ensure that you are familiar with the instructions and

safety information.

r Pay particular attention to all safety notices.

r Always follow the instructions in this publication.

r Do not use the platform in a way that is not described

in this publication.

r Store all publications in a safe and easily retrievable

place.

Training

Do not carry out operation tasks unless you have

received training from a Viewics Analytics representative.

Leave tasks that are not described in the user

documentation to trained service representatives.

Images

The screenshots in this publication have been added

exclusively for illustration purposes. Configurable and

variable data in screenshots, such as tests, results, or

path names visible therein must not be used for

laboratory purposes.

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Roche Diagnostics

Viewics Analytics · Software version 07.18 · User Guide · Publication version 1.0

Warranty

Any customer modification to the system renders the

warranty or service agreement null and void.

For conditions of warranty, contact your local sales

representative or refer to your warranty contract partner.

Always leave software updates to a Viewics Analytics

Service representative, or perform such updates with

their assistance.

Copyright

License information

Viewics Analytics is protected by contract law, copyright

law, and international treaties. Viewics Analytics contains

a user license between F. Hoffmann-La Roche Ltd. and a

license holder, and only authorized users may access the

software and use it. Unauthorized use and distribution

may result in civil and criminal penalties.

Open-source and commercial software

Viewics Analytics may include components or modules of

commercial or open-source software. For further

information on the intellectual property and other

warnings, as well as licenses pertaining to the software

programs included in Viewics Analytics, refer to the

electronic distribution included with this product.

Note that the respective authorization is no longer valid

according to the corresponding legislation should any

unauthorized changes be made to Viewics Analytics.

Trademarks

The following trademarks are acknowledged:

Viewics Analytics is a trademark of Viewics.

All other trademarks are the property of their respective

owners.

Feedback

Every effort has been made to ensure that this

publication fulfills the intended use. All feedback on any

aspect of this publication is welcome and is considered

during updates. Contact your Viewics Analytics

representative, should you have any such feedback.

Contact address

4

Roche Diagnostics

Viewics Analytics · Software version 07.18 · User Guide · Publication version 1.0

Viewics, Inc

1762 Technology Drive

Suite 223

San Jose, CA 95110

USA

5Table of contents

Roche Diagnostics

Viewics Analytics · Software version 07.18 · User Guide · Publication version 1.0

Table of contents

Publication information 2

Contact address 3

Intended use (Intended purpose) 7

Symbols and abbreviations 7

Safety

1 General safety information

Introduction 13

Safety classifications 14

Safety precautions 15

Caution messages 16

Application description

2 Application overview

About the application 23

User roles for the application 24

3 Specifications

Specifications 27

Dashboards

4 Dashboards overview

About dashboards 33

About LabOPS dashboards 35

5 Pre-analytic dashboard group

Volume dashboard group 39

6 Analytic dashboard group

Volume dashboard group 59

Turnaround time dashboard group 71

7 Post-analytic dashboard group

Workload analysis dashboard group 95

8 Custom dashboard group

Event volume dashboard group 111

Event TAT dashboard group 130

Monitors

9 Monitors and monitor definitions

About monitors and monitor definitions 141

Monitor definitions 142

Data dictionary

10 Data dictionary and data dictionary

templates

About the data dictionary 157

Data dictionary templates 158

Events lists

11 LabOPS events

MPL events 171

Infinity events 173

cITm events 174

Index

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Roche Diagnostics

Viewics Analytics · Software version 07.18 · User Guide · Publication version 1.0

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Roche Diagnostics

Viewics Analytics · Software version 07.18 · User Guide · Publication version 1.0

Intended use (Intended purpose)

Viewics Analytics is a Software as a Service (SaaS) that

provides business analytics and information for

Healthcare laboratories. It extracts data from Laboratory

Information Systems (LIS), middleware and other related

systems, performs cleansing and transformation, and

generates dashboards and reports that can be accessed

through a web interface.

The Viewics Analytics solutions application is intended to

be used for:

• Viewing and filtering of dashboard-based analytics

• Scheduling and running of analytical reports

• Collaborating in discussion forums

• Exchanging and distributing files for collaboration

• Viewing and configuring analytics-based monitors

and alerts

• Viewing and configuring data dictionaries

• Configuring and monitoring data extraction and

transformation services

• Configuring and running data quality checks

• Mapping and managing historical data for analytical

reports

Symbols and abbreviations

Product names

Except where the context clearly indicated otherwise, the

following product names and descriptors are used.

Product name Descriptor

Viewics Analytics platform

LabOPS application application

y Product names

Symbols used in the publication

Symbol Explanation

o

List item.

u

Related topics containing further information.

q

Tip. Extra information on correct use or useful

hints.

r

Start of a task.

I

Extra information within a task.

y Symbols used in the publication

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Roche Diagnostics

Viewics Analytics · Software version 07.18 · User Guide · Publication version 1.0

Symbol Explanation

f

Result of an action within a task.

d

Materials that are required for a task.

j

Prerequisites of a task.

u

Topic. Used in cross-references to topics.

p

Task. Used in cross-references to tasks.

w

Figure. Used in figure titles and cross-

references to figures.

y

Table. Used in table titles and cross-references

to tables.

y Symbols used in the publication

Abbreviations

The following abbreviations are used.

Abbreviation Definition

BI Business intelligence

CKD Chronic kidney disease

DIS Data Integration Services

IDP Identity provider

LIS Laboratory information system

PHI Patient health information

SaaS Software as a Service

TAT Turnaround time

TWB Tableau workbook

VHI Viewics health insighter

y Abbreviations

Roche Diagnostics

Viewics Analytics · Software version 07.18 · User Guide · Publication version 1.0

Safety

1 General safety information ........................................................................ 11

11

Table of contents

Roche Diagnostics

Viewics Analytics · Software version 07.18 · User Guide · Publication version 1.0

General safety information

In this chapter

1

Introduction.............................................................................. 13

Safety classifications............................................................. 14

Safety precautions................................................................. 15

User qualification........................................................ 15

Caution messages ................................................................. 16

Data security................................................................. 16

1 General safety information

12

Table of contents

Roche Diagnostics

Viewics Analytics · Software version 07.18 · User Guide · Publication version 1.0

1 General safety information

13General safety information

Roche Diagnostics

Viewics Analytics · Software version 07.18 · User Guide · Publication version 1.0

Introduction

General attention

Read this publication thoroughly before you use the

platform.

r Pay particular attention to all safety notices.

r Always follow the instructions in this publication.

r Do not use the platform in a way that is not described

in this publication.

r Store all publications in a safe and easily retrievable

place.

1 General safety information

14 Safety classifications

Roche Diagnostics

Viewics Analytics · Software version 07.18 · User Guide · Publication version 1.0

Safety classifications

The safety precautions and important user notes are

classified according to the ANSI Z535.6-2011 standard.

Familiarize yourself with the following meanings and

icons:

Safety alert

r The safety alert symbol is used to alert you to

potential physical injury hazards. Obey all safety

messages that follow this symbol to avoid possible

damage to the system, injury, or death.

These symbols and signal words are used for specific

hazards:

WARNING!

Warning...

r ...indicates a hazardous situation which, if not

avoided, could result in death or serious injury.

CAUTION!

Caution...

r ...indicates a hazardous situation which, if not

avoided, could result in minor or moderate injury.

NOTICE!

Notice...

...indicates a hazardous situation which, if not avoided,

may result in damage to the system.

Important information that is not safety relevant is

indicated with the following icon:

i

Tip...

...indicates additional information on correct use

or useful tips.

1 General safety information

15General safety information

Roche Diagnostics

Viewics Analytics · Software version 07.18 · User Guide · Publication version 1.0

Safety precautions

In this section

User qualification(15)

User qualification

Insufficient knowledge and skills

As a user, ensure that you know the relevant safety

precaution guidelines and standards, and the

information and procedures contained in these

instructions.

r Do not carry out operation unless your Viewics

Analytics representative or your key user has trained

you to do so.

r Leave installation or service that is not described to

trained Viewics Analytics Service representatives.

r Carefully follow the procedures specified in the

instructions for operation.

r Follow good laboratory practices.

1 General safety information

16 Caution messages

Roche Diagnostics

Viewics Analytics · Software version 07.18 · User Guide · Publication version 1.0

Caution messages

In this section

Data security(16)

Data security

Data loss or unavailability of the system due to

malicious software or unauthorized system access

Malicious software or unauthorized system access can

result in data loss or system unavailability. To avoid

infection by malicious software or the unauthorized

access and misuse of the system, the following

recommendations are essential:

r Ensure that your computer or electronic device with

all applications is securely configured.

r Ensure that security patches are regularly applied on

your computer or electronic device.

r Ensure that an up-to-date antivirus software is

running on your computer or electronic device.

r Ensure that a local firewall is protecting your

computer or electronic device.

r Ensure that any external storage devices (such as

USB flash drives or external hard drives) connected to

your computer or electronic device are free of

malicious software.

r Make sure other computers, electronic devices, and

services on the network are properly secured and

protected against malicious software and

unauthorized access.

r Ensure that attached networks are secure. Customers

are responsible for the security of their local network,

especially in protecting it against malicious software

and attacks. This protection might include measures,

such as a firewall, to separate the device from

uncontrolled networks as well as measures that

ensure that the connected network is free of

malicious code.

r Restrict physical access to your computer, electronic

device, and all attached IT infrastructure (cables,

network equipment, and so on).

1 General safety information

17General safety information

Roche Diagnostics

Viewics Analytics · Software version 07.18 · User Guide · Publication version 1.0

Data loss or unavailability of the system due to

disclosed passwords

Disclosing passwords can result in unauthorized access.

Unauthorized access can result in loss of data integrity

or system unavailability.

r Always use strong passwords.

r Always enter your password unobserved.

r Do not disclose your password to unauthorized users.

r Do not write down your password.

r If you ever disclose your password to anyone, change

it immediately after.

r If you think anyone else has access to your account,

contact your local IT support immediately.

Loss of traceability due to shared user accounts

Using shared user accounts can result in loss of

traceability.

Any activity on the system should be traceable and the

user who performed it should be identifiable.

r Do not use shared user accounts.

1 General safety information

18 Caution messages

Roche Diagnostics

Viewics Analytics · Software version 07.18 · User Guide · Publication version 1.0

1 General safety information

Roche Diagnostics

Viewics Analytics · Software version 07.18 · User Guide · Publication version 1.0

Application description

2 Application overview.................................................................................... 21

3 Specifications.................................................................................................. 25

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