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36” Emergency Call Station
• 2100-CSL Landline Solar Call Station
• 2100-CSC Cellular Solar Call Station
• 2100-CSV VoIP Solar Call Station
• 2100-CSW Wi-Fi VoIP Solar Call Station
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.rathcommunications.com
RP8500CS
Ver. 6
01/21
Installation & Operations Manual
Made in the USA
2 Year Warranty
Thank you for purchasing RATH’s Solar Call Station. We are the largest Emergency Communication
Manufacturer in North America and have been in business for over 35 years.
We take great pride in our products, service, and support. Our Emergency Products are of the highest
quality. Our experienced customer support teams are available to remotely assist with site preparation,
installation, and maintenance. It is our sincere hope that your experience with us has and will continue
to surpass your expectations.
Thank you for your business,
®
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.rathcommunications.com
Table of Contents
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Items Needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Station Installation . . . . . . . . . . . . . . . . . . . . . . . .
Battery Installation . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solar Panel Installation . . . . . . . . . . . . . . . . . . . . . . . .
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Phone Programming . . . . . . . . . . . . . . . . . . . . . . . . . .
Phone Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting The Volume . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Page 3
Page 3
Page 4
Page 4
Page 4
Page 5
Page 7
Page 8
Page 9
Page 9
Page 10
Page 11
3”
1-9/16”
4-1/4” 4-1/4”
9-1/4”
5-1/4”
3”
3”
11” 12”
Back
36”
10”
8”
9”
Description
Safety Guidelines
Figure 1: Front & Back View
Front
Bottom of Call Station
to Center Button
• ADA compliant (hands free operation)
• LED call status indicator
• Powder coated aluminum construction
• NEMA 4 enclosure for electronics
• Conduit holes for easy installation
• Security torx screws for internal access
• Weather and vandal resistant
• Blue beacon and strobe
• Strobe turns on upon phone activation
• Recessed illuminated face plate
• 85 Watt or 145 Watt solar panel
• Ability to program up to 5 emergency numbers*
• Remote or on-site programmable**
• Save these instructions. This manual contains important instructions that will assist you during
installation and with maintenance.
• Keep all the components secure and protected during storage.
• Be careful of nished surfaces during transport and installation to avoid damaging the nish.
• Installation and maintenance should only be performed by qualied electricians.
• It is recommended a minimum of 2 people perform installation.
• Do not install phone during extreme weather conditions.
• Do not touch uninsulated phone wires or terminals unless the phone line has been disconnected at
the network interface.
• To comply with Americans with Disabilities Act (ADA) requirements, the Call Station must be
mounted so that the push button is less than 48” above the ground.
Features:
Height 36” (without solar panel)
Width 10”
Depth 8”
Thickness of Aluminum* 0.090”
Weight 29 lbs.
Call Station Specications:
*Stainless Steel Call Stations are 14 Gauge Steel
Page 3
*Not applicable for 2-Way Radio application
**Not applicable for 2-Way Radio, Cellular, or
900 MHz application
Items Needed for Installation
Item Description
Wall Mounting Hardware If Mounting to Wall
Pole Mount Bracket (RP7700098A) If Mounting to Pole
#1 Phillips Screwdriver
Voltage Meter
Security Torx Bit Provided by RATH®
Adjustable Wrench
120v Power Source
Analog Phone Line If Using Landline
Phone Cable If Using Landline
Call Station Installation
1. Remove 12 security screws from unit.
2. Remove top cap from unit.
3. Pull front assembly away from back unit.
4. Disconnect the gray Wago connector (see diagram on page 11).
5. If wall mount, mount to wall.
6. If pole mount, attach unit to pole using Pole Mounting Bracket (Part # RP7700098A).
7. Connect the electrical conduit of the 110vac bolt supply to the Call Station and run necessary wires.
8. Connect 110vac wiring to the Call Station power cable (see diagram on page 11).
9. Turn on 110vac power to the Call Station.
Once the electrical is “live”, the phone needs to be programmed and tested. Reconnect the Wago connectors that
attach the front plate to the NEMA 4 box. If the phone will be programmed remotely, secure the front assembly to the
back panel and reinstall the 12 screws to the sides of the unit. If the phone will be programmed on-site, proceed to
the directions for “On-Site Programming”.
Page 4
Battery Installation
1. Install battery in bottom of Call Station.
2. Connect the power cables to the battery (red to positive and black to negative) and secure with
nut/bolt/washer (provided).
Note: Batteries that will not be installed within
90 days should be connected to a RATH® Charger
Part # RP7700100AV. Failure to do this may result
in the battery not working correctly upon installation
or shortening of the battery life.
Power Cable Connection
60 Ah Battery
Page 5
Solar Panel Installation
1. Identify a location that will allow the solar panel to collect the maximum amount of light and a minimal
amount of shade.
2. Mount the solar panel bracket to the wall using screws (not provided) or to a pole with the two supplied
hose clamps. Open up the electrical box on the back of the solar panel by removing the screws.
Connect the power cable that leads out of the top of the Call Station to the terminals in the electrical
box by feeding the wire through the circular opening in the box. Connect red to positive and black to
negative which are the outer two terminals (see picture below). Secure the weather tight connection to
box and reattach cover by installing the screws.
3. Use the chart below to determine your approximate latitude. Take your estimated latitude, multiply by .9,
and add 29 to arrive at the angle to set the solar panel.
Longitude
Latitude
Mounting Bracket:
Solar Panel Clamps
Slots for Hose Clamps
Black Wire
Red Wire
Solar Panel Electrical Box:
Feed Power
Cable Through
Here
Page 6
Adjusting the Photocell (If Equipped):
1. Slide the cover to the proper position on the photocell in order for the blue light to be lit at the proper time
(see drawing below). The cell may need to be partially covered if the Call Station is near a light source.
Solar Panel Wiring and Testing:
1. Remove security screws, top cap, and pull front of the Call Station enclosure down.
2. Remove the cover of the NEMA 4 enclosure by loosening the 4 corner screws.
3. Locate the Sun Saver in the NEMA 4 enclosure (see drawing below).
4. Using a voltmeter, check each set of terminals for Solar, Battery, and Load. The voltage should measure
between 12.6 and 13.8 volts on each set. If voltage is low, recheck connections.
Sun Saver
Photocell
Cover
Page 7
Communication
Landline:
To connect your analog phone line to the Emergency Call Station:
1. Remove front Stainless Steel plate using the security torx bit to remove the 6 security screws.
2. Locate the gray phone cable coming out of the NEMA 4 box.
3. Connect the incoming phone line by connecting the tip and ring of the phone line to red and green of
provided gray line cord.
4G LTE Cellular (Units Are Carrier Specic):
1. Open Access Panel 1 (see Figure 1) using security torx bit to remove security screws.
2. Remove the cover of the NEMA 4 enclosure.
3. Locate the Cellular Module inside the enclosure.
4. Verify status lights on unit are as follows:
POWER = Solid Red
STATUS = Rapid Flashing Green
CELL= Blinking Green
SIGNAL STRENGTH BARS = At least 2 or more bars illuminated
5. Verify SmartPhone is plugged into the phone port on the Cellular Module.
VoIP & Wi-Fi VoIP:
See additional manual.
Page 6
Phone Programming
1. You can program the phone on-site or remotely.
Note: Cellular and 900 MHz applications cannot be remotely programmed.
2. If programming on-site, remove 12 security screws from unit, remove top cap, and pull front assembly
away from back unit.
3. Remove the cover of the NEMA 4 enclosure by loosening the 4 corner screws.
Keypad
Page 8
On-Site Programming:
Remote Programming:
Step 1: To Begin Program Mode
A. Press Enter
Step 2: To Program Emergency Numbers
A. Press 1, Enter, (phone number), Stop
Note: Press 2-5 in step 2A for emergency numbers 2-5 as needed
Step 3: To Program Location Message
A. To turn on message Press 1, 3, Enter, 2
B. Press 6, Record (speak message) Stop (to replay message Press 6, Play)
C. For no message Press 1, 3, Enter, 0
Step 4: To Program Auto Disconnect Time (Default is 5 minutes, lowest interval is 1 minute)
A. Press 8, Enter, (3 digit number in minutes)
Ex: 2 minutes = 002
Step 5: To Exit Program Mode
A. Press Stop for 3 seconds
Step 1: To Begin Program Mode
A. Call into phone by dialing the number of the Call Station
B. After rst simulated ring, Press #, # (Wait for 4 tones)
C. Key in security code (Default is 1111) (Wait for conrmation tones)
Step 2: To Program Emergency Numbers
A. Press 1, *, (Phone number), *, # (Wait for conrmation tones)
Note: Emergency numbers (2-5) repeat step 2A pressing (2-5) as needed
Step 3: To Program Location Message
A. To turn on message press 1, 3, *, 2 (Wait for conrmation tones)
B. Press 6, *, (Speak message) #, *, # (Wait for conrmation tones)
i. To replay message Press 6, # (Wait for conrmation tones)
C. For NO message Press 1, 3, *, 0 (Wait for conrmation tones)
Step 4: To Program Auto Disconnect Time (Default is 5 minutes, lowest interval is 1 minute)
A. Press 8, *, (3 digit number in minutes)
Ex: 2 minutes = 002
Step 5: To Exit Program Mode
A. Press *, #, 0 (You will hear a beep, beep) *, # (You will hear a buzz)
*RATH® recommends the Call Station be tested on a regular basis to ensure proper operation.
Page 9
Phone Testing
Did you hear a dial tone?
Did the strobe start ashing immediately after the button was pushed?
Did the red LED become a solid light when you pushed the button?
Did the red LED ash and approximately 15-20 seconds later the called party started
talking to you? (Delay is due to the phone telling the other party your location via the
“Location Message”)
Can you hear the other party clearly? (If not, see “Adjust Speaker” below)
Can the other party hear you clearly? (If not, see “Adjust Microphone” below)
When the party you called hangs up, does the strobe stop?
If you have answered YES to all questions, you have successfully installed and tested
the phone. If you answer NO to any question, proceed to the Troubleshooting Section.
Push the emergency button on the front of the Call Station: Yes No
*RATH® recommends the Call Station be tested on a regular basis to ensure proper operation.
Adjusting the Volume
Volume Adjust VR1
Mic Sensitivity VR2
If the volume is too low or high, adjust it by referring to the diagram and instructions below.
Note: Refer to the instructions under “Programming the Phone” to access the circuit board. Reinstall the cover on
the NEMA 4 enclosure and close the Call Station when nished.
Adjusting the Microphone:
If the person you are calling reports your voice is not loud enough, increase the Microphone Sensitivity by
adjusting VR2 a 1/4 turn clockwise (requires a small Phillips screwdriver).
Adjusting the Speaker:
If the voice of the person you call is not loud enough in the phone speaker, increase the volume by adjusting
VR1 a 1/4 turn clockwise.
RATH® SmartPhone
Troubleshooting
Problem Possible Cause & Solutions
No dial tone when the
button is pushed:
• Check to make sure the phone line is connected to SmartPhone board.
Audio is low from the speaker: • Speaker control needs to be adjusted. Go to “Speaker Adjustment” on page 9.
• Make sure the speaker holes are not blocked.
Audio is distorted from the
speaker:
• Speaker control needs to be adjusted. Go to “Speaker Adjustment” on page 9.
• Make sure there are no items touching the speaker inside the Call Station.
When the called party hangs
up, strobe continues to ash:
• Phone company or phone system is not providing a disconnect signal.
Contact the appropriate party to make sure the disconnect signal is provided.
• Press * , # to simulate disconnect signal.
When the called party hangs
up, strobe continues to ash for
one minute:
• Slow disconnecting signal from the communication source. This is
considered normal operation.
When the called party hangs
up, busy signal is heard
through speaker:
• Phone company or phone system is not providing a disconnect signal.
• Operator needs to press *, # to disconnect the call.
• Disconnect time on phone needs to be lowered (see page 8).
Call Station appears non-
functional. Strobe does not
ash and no audio is heard
from the speaker when button
is pushed:
• Disconnect the red wire in the Solar Panel Electrical Box (see photo on
page 5). Using a voltmeter, measure the voltage across the + and –
terminals. There should be approximately 20 volts dc on a sunny day. If
voltage is low or 0, the panel may be damaged.
• Disconnect both red and black wires in the Solar Panel Electrical Box.
Using a voltmeter, measure the voltage across the + and – terminals. The
voltage should be more than 12.8 volts dc. If voltage is low, battery may
not be getting charged or holding a charge. If voltage is 0, check to make
sure battery is connected properly.
• Verify 12 volts are going to SmartPhone board.
Call Station works in the
afternoon but not at night or
early in the morning:
• Make sure solar panel is not shaded by trees or other objects.
• Angle of solar panel may not be set to correct degree for the location of the
Call Station (see page 5 for map).
• Angle of solar panel may not be set to correct degree for time of the year
(Daylight Savings and season changes may impact the level of sun the
solar panel will receive).
Blue light stays on
constantly, even though it
should only be on at night:
• Check photocell adjustment on page 6.
• Cover the opening of the photo eye. The blue light should go out. If the
light stays lit, photodiode may be damaged.
Page 10
Page 11
Wiring
Strobe
1
45
78
0
9
6
32
Enter
Record
Play / Pause
Stop
*
#
Constant
Strobe
Phone line to 900 MHz,
Radio, or Cellular
yrettaB
Communication
Source
LED for
Panel
FRONT
COVER
Note: If using
landline phone,
cable will just run
out of the bottom
of the NEMA 4
enclousre
+-
SOLARB ATTERY LOAD
+-- +
4321 6 5
SEALED
OR
FLOODED
SELECT
12V
SUNSAVER-
10 CHARGING
LOAD
DISCONNECT
+-
12vdc
Battery
Solar
Panel
To Red and
Black connectors
off NEMA 4
enclousre
Connection to “LOAD”
terminals on SunSaver
Wago Connector
/
