Rath RP8500PBXG Installation guide

Brand: Rath

Model: RP8500PBXG

Category: Telephones

Type: Installation guide

Rath RP8500PBXG is a reliable emergency communication system designed for large-scale applications with advanced features and expandability. It seamlessly integrates with RATH® 2100 or 2400 series phones, allowing for a comprehensive and efficient communication network. The system supports up to 116 zones, providing extensive coverage for various facilities.

Command Center

Installation & Operations Manual

N56W24720 N. Corporate Circle Sussex, WI 53089

800-451-1460 www.rathcommunications.com

RP8500PBXG

Ver. 6

08/21

WARRANTY

2YEAR

Thank you for purchasing a RATH® Command Center. We are the largest Emergency Communication

Manufacturer in North America and have been in business for over 35 years.

We take great pride in our products, service, and support. Our Emergency Products are of the highest

quality. Our experienced customer support teams are available to remotely assist with site preparation,

installation, and maintenance. It is our sincere hope that your experience with us has and will continue

to surpass your expectations.

Thank you for your business,

®

N56W24720 N. Corporate Circle Sussex, WI 53089

800-451-1460 www.rathcommunications.com

Table of Contents

Items Needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Typical System Layout . . . . . . . . . . . . . . . . . . . . . . . .

Installation Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Distribution Module Wiring . . . . . . . . . . . . . . . . . . . .

Sub-Master Phones . . . . . . . . . . . . . . . . . . . . . . . . . .

Machine Room Phones . . . . . . . . . . . . . . . . . . . . . . .

Setting the Date and Time . . . . . . . . . . . . . . . . . . . . .

Emergency Phone Programming . . . . . . . . . . . . . . .

Operating Instructions . . . . . . . . . . . . . . . . . . . . . . .

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 3

Page 4

Page 5

Page 7

Page 8

Page 9

Page 10

Command

Center

120 Volt Power Connection

to Incoming 120 Volt Power

Two Wire

Connection

Note: If using own RJ11 jack,

use center pins only.

1 Wire Pair (22/24 ga.)

Power Cord

Connection

(Provided)

Distribution

Module

Power Supply

with UPS

Two Wire

Connection

Two Wire

Connection

Two Wire

Connection

Command Center Typical System Layout

N56W24720 N. Corporate Circle • Sussex, WI 53089

800-451-1460 • www.rathcommunications.com 12/21

Twisted, Shielded

Wire Recommended

Included:

• Command Center Phone (will be mounted in a cabinet

or include a desk mount stand for desk mount)

• Distribution Module

• System wiring (pigtail cables, power cord, phone line

cord, Ethernet cable)

• 1/8” Hex Allen Wrench (cabinet mount models only)

Items Needed

Cabinet Mount

Desk Mount

Command Center Options

Distribution Module Options

12-36 Zone Systems

56-116 Zone Systems

Typical System Layout

Not Included:

• Minimum 22 or 24 AWG twisted, shielded cable

• 120vac power

• Multimeter

• Analog phone (recommended for troubleshooting)

• Analog or digital phone line (only if the system needs

the ability to call out)

• Small Phillips screwdriver

• Mounting hardware

• Power supply with battery backup (RATH® part #

RP7700104, 2500-PWRUPS, or RP7701500)

• RATH® 2100 or 2400 series phones

Page 3

1. Mount the Distribution Module and power supply with battery backup in an appropriate location (a network closet or

machine room is recommended).

2. Plug the power supply with battery backup into a standard 120v wall outlet.

Note: System is to be powered by a grounded 120v, 60Hz, AC outlet protected by a 15A maximum circuit breaker.

Note: If using the RP7701500, ensure the unit has charged for a minimum of 8 hours before system testing. For

more information, refer to the RP7701500 User Manual included with the unit.

3. Using the provided power cord, plug the 3-pin female connector side into power input next to the power switch on

the Distribution Module. Plug the male 3-prong side of the power cable into any of the open outlets on the back of

the power supply with battery backup. Wait to power on the Distribution Module until all connections are made.

4. Install the Command Center Phone:

Desk Mount: Install the foot stand on the back of the Command Center phone and choose location per owner’s

specications. If the system is over 16 zones, connect additional button consoles to the Command Center using

the provided extenders. Refer to the diagram below for attaching the extenders and foot stands.

Page 4

Installation Steps

Cabinet Mount: Use the provided Allen Wrench to remove the back box or back plate from the cabinet. Remove

any applicable knockouts. Mount the backbox or plate in location per owner’s specications using appropriate

mounting hardware. Reassemble the cabinet.

5. Run a single 22 or 24 AWG twisted, shielded cable from the Command Center phone back to the Distribution

Module. This single cable provides communication and power. No additional power is needed.

Note: The maximum wire run length from the Distribution Module to the Command Center is 6,200’ feet for

22 AWG and 3,900’ feet for 24 AWG.

6. Using a biscuit jack, screw the twisted, shielded pair landed at the Command Center side to the red and green

screws of the biscuit jack. Plug the phone line cord provided with the Command Center into the female RJ11 jack

on the biscuit jack. Plug the other end of the phone line cord into the input port on the back of the Command Center.

LINE IN HERE

EXTENDER

STAND

7. Run at minimum a single 22 or 24 AWG twisted, shielded pair from each phone back to the Distribution Module.

Note: The maximum wire run length from the Distribution Module to a phone is 112,500’ feet for 18 or 22 AWG

and 70,300’ feet for 24 AWG.

IF A USING RATH® SUPERVISOR BOARD, MAXIMUM WIRE RUN LENGTH CANNOT EXCEED 4,000’ FT.

Page 5

Distribution Module Wiring

Option 1: 12-36 Zone Systems

For 12-36 zone systems, remove the screws on the back of the Distribution Module and remove the cover to expose

the internal RJ45 connections.

8. Make connections to phones:

Area of Refuge Applications: Use a biscuit jack to screw the twisted, shielded pair landed at the phone side to

the red and green screws on the biscuit jack. Plug the phone line cord provided with the phone into the female

RJ11 jack on the biscuit jack. Plug the other end of the phone line cord into the RJ11 jack on the back of the circuit

board in the phone.

Elevator Applications: Take a twisted, shielded pair and wire the pair the same way the elevator manufacturer

calls for, as if a standard analog phone line was being used.

• Each card installed will have three RJ45 connections

• On top of each RJ45 port, there is a label indicating connection:

• SLT is the port used for connecting Emergency Phones

• DKP is the port used for connecting Command Center Phone

• TWT is the port used for outside Telco Line

• Plug the supplied RJ45 pigtail cables into the RJ45 connections on the Distribution Module following the wiring

chart and pin-out color scheme below

• Refer to the top of the cards to see what type of RJ45 port and number of extensions

• The same pin-out color scheme should be used for the primary card and for all additional cards

• The system uses T568-A for pin-out wiring

• The rst card installed will always be:

• Port 1: (01-04) Connection for 4 Emergency Phones (SLT)

• Port 2: (05-06) Connection for 2 Telco Lines (TWT)

• Port 3: (07-08) Connection for up to 2 Command Center Phones (DKP)

pg. 6

S01-S04 S05-S06 S07-S08

2003

2004

COMMAND CENTER 1

SLT TWT DKP

01 - 04

05 - 06

07 - 08

COMMAND CENTER 2

TELCO LINE 1

TELCO LINE 2

2001

2002

PHONE 1

PHONE 2

PHONE 3

PHONE 4

Note: Do not use

the green and

brown pairs

• All cards after Card 1 will always be used for connecting additional Emergency Phones. For Card 2:

• Port 1: (01-04) Connection for 4 Emergency Phones

• Port 2: (05-06) Connection for 2 Emergency Phones

• Port 3: (07-08) Connection for 2 Emergency Phones

Card 1

Example

pg. 6

S01-S04 S05-S06 S07-S08

2007

2008

S LT TWT DKP

01 - 04

05 - 06

07 - 08

2009

2010

2005

2006

PHONE 5

PHONE 6

PHONE 7

PHONE 8

Note: Do not use

the green and

brown pairs

PHONE 9

PHONE 10

2012

2011

PHONE 11

PHONE 12

Note: DO NOT plug anything into the sixth card labeled “VMS”.

• Once all RJ45 connections are made, connect twisted, shielded pairs onto pigtail sides of the wiring harnesses

pg. 6

S01-S0 S05-S0 S09-S1

2003

2004

COMMAND CENTER 1

COMMAND CENTER 2

2001

2002

PHONE 1

PHONE 2

PHONE 3

PHONE 4

Note: Do not use

the green and

brown pairs

S13-S1 D1-2 T1-2

2007

2008

2005

2006

PHONE 5

PHONE 6

PHONE 7

PHONE 8

2011

2012

2009

2010

PHONE 9

PHONE 10

PHONE 11

PHONE 12

2015

2016

2013

2014

PHONE 13

PHONE 14

PHONE 15

PHONE 16

TELCO LINE 1

TELCO LINE 2

Page 6

Option 2: 56-96 Zone Systems

• Each card installed will have six RJ45 connections

• On top of each RJ45 interface there is a label indicating connection:

• S01-S_ is the port used for connecting Emergency Phones

• TD (1-2)(3-4) with a dot under the D is the port used for connecting Command Center Phone(s)

• TD (1-2)(3-4) with a dot under the T is the port used for outside Telco Line

• Plug the supplied RJ45 pigtail cables into the RJ45 interface connections following the wiring chart and pin-out

color scheme below

• Refer to the top of the cards to see what type of RJ45 interface and number of extensions

• The same pin-out color scheme should be used for the primary card and for all additional cards

• The system uses T568-A for pin-out wiring

• The rst card installed will always be:

• Port 1: (S01-S04) Connection for 4 Emergency Phones

• Port 2: (S05-S08) Connection for 4 Emergency Phones

• Port 3: (S09-S12) Connection for 4 Emergency Phones

• Port 4: (S13-S16) Connection for 4 Emergency Phones

• Port 5: (D1-2) Connection for up to 2 Command Center Phones

• Port 6: (T1-2) Connection for up to 2 outside Telco Lines

Card 2

Example

Card 1

Example

Page 7

• All cards after Card 1 will always be used for connecting additional Emergency Phones. For Card 2:

• Port 1: (01-04) Connection for 4 Emergency Phones

• Port 2: (05-08) Connection for 4 Emergency Phones

• Port 3: (09-12) Connection for 4 Emergency Phones

• Port 4: (13-16) Connection for 4 Emergency Phones

• Port 5: (17-18) Connection for 2 Emergency Phones

• Port 6: (19-20) Connection for 2 Emergency Phones

pg. 6

S01-S04 S05-S08 S09-S12

2019

2020

2033

2034

2017

2018

PHONE 17

PHONE 18

PHONE 19

PHONE 20

Note: Do not use

the green and

brown pairs

S13-S16 S17-18 S19-20

2023

2024

2021

2022

PHONE 21

PHONE 22

PHONE 23

PHONE 24

2027

2028

2025

2026

PHONE 25

PHONE 26

PHONE 27

PHONE 28

2031

2032

2029

2030

PHONE 29

PHONE 30

PHONE 31

PHONE 32

2035

2036

PHONE 33

PHONE 34

PHONE 35

PHONE 36

• Once all RJ45 connections are made, connect twisted, shielded pairs onto the pigtail sides of the wiring harnesses

9. Turn on the 120vac supply (if not already done).

10. Turn on the Distribution Module.

Card 2

Example

Sub-Master Phones

A RATH® Command Center System comes with a single base station phone. It can accommodate one additional base

station phone which connects to the second DKP port on the rst card. If your system includes more than two additional

base station phones, there will be an additional card of just DKP ports. The additional base station wires will wire back

to the Distribution Module the same way as the main Command Center described on page 4.

Page 8

Machine Room Phones

A RATH® Command Center can have multiple “Machine Room” Phones connected to it.

Machine Room Phones (RATH® part # 2300-630RC) are used to call any of the connected

phones from a location other than where the primary Command Center is located. The

2300-630RCs wire the same way as the phones. After connecting all 2300-630RCs,

wire a single twisted, shielded 22 or 24 AWG pair from any of the open SLT ports on the

Distribution Module to a female RJ11 wall plate (not included). Connect a male RJ11

cord on the back of the 2300-630RC and plug it into the wall plate. Slide the 2300-630RC

down onto the wall plate to mount in place.

To place a call from the 2300-630RC to the phones, lift the handset and dial the extension

number of the phone you are trying to reach (Example: Phone 1 = 2001, Phone 2 = 2002).

To call from the 2300-630RC to the Command Center phone, lift the handset and dial 0.

Setting the Date and Time

Perform the following steps on the Command Center phone.

1. Enter Program Mode:

a. Dial 1#91

b. Enter Password 7284

2. Program the time zone:

a. Dial 1002 followed by the appropriate time zone code:

Eastern Time Zone = 111 Mountain Time Zone = 113

Central Time Zone = 112 Pacic Time Zone = 114

b. Touch the GREEN button in the middle of the phone when nished

3. Program the date (month-day-year format):

a. Dial 1001 followed by the date (Example: 1001 15 02 2011 for February 15, 2011)

b. Touch the GREEN button in the middle of the phone when nished

4. Program the time (military time including hour-minute-second):

a. Dial 1003 followed by the time (Example: 1003 143000 for 2:30pm)

b. Touch the GREEN button in the middle of the phone when nished

5. To exit Program Mode dial 00 followed by the GREEN button

Emergency Phone Programming

The phones are pre-programmed for Memory Location 1 to dial 3931 in order to call the Command Center rst.

Note: Phones for elevator installations are not pre-programmed.

The system can be programmed to dial an outside number if the call is not answered at the Command Center

(optional). To do this, perform the following steps at the Command Center:

1. Press the speaker phone button

2. Dial 1, 3, 4

3. Dial 9, the external number, #, * to store the number

4. Verify the Command Center display shows “Forwarded On” followed by the phone number entered

5. Press the Speaker Phone button to hang up

Note: To turn o call forwarding, dial 1, 3, followed by the green button.

Page 9

6. Program or modify the location message for the phone. All phones come with a default location message. Message

must be changed or disabled on all phones.

Option 1: 2100 Series Phones

1. Press ENTER to enter Programming Mode

2. Press 1, 3, ENTER, 3

3. Press 6, RECORD key, after the beep speak message adding, “For two-way communication, press * at any time”

to the end, STOP

4. Press 6, PLAY/PAUSE to play message back

5. Press and hold STOP for 3 seconds to exit programming

Note: For no message, press ENTER to enter programming, 1, 3, ENTER, 0, press and hold STOP for 3 seconds.

Option 2: 2400 Series Phones

1. Press the ON/OFF button on the keypad inside of the phone

2. Slide the S15 switch down into the ON/PROGRAM position

3. Press 7, *, 3

4. Press 4, *, when beeping ends speak message adding, “For two-way communication, press # four times after the

beep” to the end, press blue VOL key

5. After the blue VOL key is pressed, message will playback

6. Slide the S15 switch back up into the “1” position

7. Press the ON/OFF button on the keypad inside of the phone

Note: For no message, press the ON/OFF button, slide the S15 switch into ON/PROGRAM, press 7, *, 0, slide the

S15 switch back to the “1” position, and press the ON/OFF button again.

Operating Instructions

Indicator Status:

1. Red LED Light: Incoming call or connected to outside party

2. Blue LED Light: Active call

3. Blue LED Flashing: Call on hold

Answering Call at Command Center:

1. Lift the handset to answer the rst incoming call. The Command Center must ring before the call can be answered.

2. If multiple calls are coming in, press the red LED light next to the desired call (this will place the original call on hold).

Note: The phone may be in the process of playing the location message when the call is answered at the Command

Center. Follow the prompts in the location message to stop the message and establish two-way communication.

Disconnecting Calls:

1. Select the desired ashing blue LED and press the *, # buttons.

2. Each call must be disconnected individually.

Note: If you hang up the handset before disconnecting each call, the LED(s) will remain illuminated. Lift the

handset, press the illuminated LED, the number 5 button, then *, #. To disconnect, hang up the handset.

Repeat for each illuminated LED.

Joining a Call Already in Progress:

1. Pick up the handset, press the red LED, then the number 5 button.

2. You will be in a three-way conversation with the outside party and location.

Calling a Location:

1. Pick up the handset and press the button for desired location.

Page 10

Troubleshooting

Problem Possible Cause & Solutions

Command Center will

not power on:

• Check wires for voltage. Voltage should be 28vdc.

• If no voltage is detected, conrm you are connected to the DKP interface on the

Distribution Module.

• If you have 48vdc, you are incorrectly connected to an SLT interface.

Phones will not call out: • Check wires for voltage. Voltage should be 48vdc.

• If no voltage is detected, conrm you are connected to the SLT interface on the

Distribution Module (some SLT interfaces only use the blue and orange pairs).

• If you have 28vdc, you are incorrectly connected to the DKP interface.

• Make sure you dial any access digit that may be required to dial out of the building.

Phones will make

internal calls but not

external calls:

• Check that the phone line is connected to the correct interface on the Distribution

Module.

• Verify the phone line by making sure it has 48-52vdc on the line and use an analog

phone to verify you are able to call in and out.

Insucient volume on

phones:

• To adjust the volume on 2100 Series SmartPhones, turn the VR1 potentiometer.

• To adjust the volume on 2400 Series Phones, use the VOL key.

Light continuously blinks

on button for phone:

• The phone is not properly hung up. Lift the Command Center handset, select the

blinking light, then hang up the handset.

Lights periodically blink

on Command Center:

• This indicates that the phone is doing a phone line check. This is a normal function of

the system and no action is needed.

• To disable this function, refer to the 2100 Series SmartPhone Programming Guide.

Message won’t stop

playing:

• For a 2400 Series Phone, verify that the answering party is pressing the # key 4 times

AFTER the beep.

• Verify the verbiage in the message includes instructions on how to stop the message.

• Message can only be stopped during the 3 second gap after the rst message ends and

before the second message begins.

Calls won’t forward out: • Verify call forwarding has been set up on the Command Center.

• Verify the Command Center can place a call out by lifting the handset, dialing 9, then a

phone number. If a message shows up on the Command Center screen saying, “All

Trunks Busy”, the system does not have an active phone line connected to it.

• Verify dialing string for forwarding number.

Blue light in the top right

corner of the Command

Center won’t stop

blinking:

• A blinking light indicates a missed call.

• To clear missed calls, click the button under “LOGS” on the Command Center

screen. When the screen displays “Missed Calls” click the green button on the

Command Center and use the arrows to scroll up and down to view the calls. Press the

speaker phone button to exit.

Rath RP8500PBXG Installation guide

Brand: Rath

Model: RP8500PBXG

Category: Telephones

Type: Installation guide

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Rath RP8500PBXG Installation guide

Rath RP8500PBXG Installation guide

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